Staff was extremely helpful!!
mary houk | First Impressions- Minnesota MN
- Bloomington
- 55420
Customer Reviews for U-Haul Moving & Storage of Bloomington
Services at this Location:
Contact Us
8901 Lyndale Ave SBloomington, MN 55420
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 1.0
Rented a Cargo van to move some furniture around town. Made a reservation online the night prior and intended to use the Mobile App to check out the van. It was a snowy day so I went inside the office to see if they'd be ok with me leaving my car in their lot for the couple of hours I'd be using the van. The gentleman was very courteous and said yes and that he'd be happy to help me check out the van as it'd be quicker than if I used the Mobile App. I let him do his thing, he handed me the keys and directed me to walk across the street to use the van in the front row. The van I got had some graffiti tagging and some sizable gouges and dents. The van worked great for what I needed and I dropped it off ~4 hours later. I topped it off with fuel at the BP just South of the facility. I went inside and the representatives were playing cards at the counter and directed me to simply drive it across the street, park it under the green cover and drop the keys off in the box. Easy enough so I did just that. 30 minutes after they closed, I got an email receipt for TRIPLE what I was expecting. They recorded that I had gone 140 miles on a snowy day in the late (rush-hour) afternoon. No way! I mapped all my driving out and it ended up being closer to 40 miles in total. I wrote an email to the GM inquiring about this discrepancy and didn't hear anything. I called in around noon the next day and spoke with a representative about my concerns. She was nice enough to walk across the street and validate the van's current mileage and insisted they recorded everything right and that my charges were accurate. I've always had fine experiences at U-Haul and have recommended them to family and friends over the years. This definitely leaves a sour taste in my mouth, though, and I'll be taking my business elsewhere. Additionally, I'll be filing a chargeback with my credit card company to dispute the mileage discrepancy and erroneous charges.
Matthew Salvatore- Rating:
- 5.0
Customer did not leave a comment.
JESSE ZELINSKI- Rating:
- 5.0
From start to finish, I had an overall great experience! The truck I rented was not returned to the correct location, but I was given a free upgrade. The person behind the desk was incredibly helpful and informative along the way.
Andrew Funderburk- Rating:
- 5.0
Customer did not leave a comment.
Trent Stromme- Rating:
- 5.0
U-Haul is a little more expensive than some other similar facilities nearby. It is more secure and was very clean and well managed.
WAYNE BLAZEI | Overall Experience- Rating:
- 5.0
Patty at the Bloomington location on Lyndale was amazing. She was very friendly, curtious and helpful. When I picked up the truck, the check engine light came on and the attendant got on it right away. Turned out to be an O2 sensor and I was on my way in no time. Thank you all for making this a great experience.
Michael Johnson- Rating:
- 5.0
Great location. Excellent staff. Of the many spots I’ve used across the Twin Cities this is by far the best.
Robert Spencer- Rating:
- 4.0
The check-in experience was positive with friendly staff and was quick. The drop off experience of the truck was also quick and seamless.
JULIE BROWN- Rating:
- 5.0
The guy at the front desk was great.
Mike White- Rating:
- 2.0
My reservation was "lost" I asked the customer service person, who had children with her, if there was a truck available. She said no.i went online and reserved a truck and a dolly. From that location. No dollies were available. She said there were no dollies available for weeks. I am one person moving my 86 year old father with limited time. This hassle caused unnecessary tension. The truck had a service light on for the stability track.
Chris Riddle- Rating:
- 5.0
Customer did not leave a comment.
jennifer zika | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JESUS RAMIREZ- Rating:
- 5.0
Customer did not leave a comment.
Ryan Pond- Rating:
- 4.0
Customer did not leave a comment.
James Rood- Rating:
- 4.0
Customer did not leave a comment.
Suzanne Welch- Rating:
- 5.0
Customer did not leave a comment.
Thomas Luttenegger- Rating:
- 5.0
Customer did not leave a comment.
ali Hassan- Rating:
- 5.0
Awesome facility, great unloading indoor area, super clean, handy carts available, large elevator
David Bleth | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
lori heikkila- Rating:
- 4.0
The online after hours return process/app was confusing to us.
morgan Smith- Rating:
- 5.0
Thank you
Dillon Kielas- Rating:
- 5.0
Nothing
John Michaels- Rating:
- 4.0
Truck was good other then it sounds like it needs brakes they squeal.
chase labeau- Rating:
- 3.0
Van had tire warning light. When I asked, staff member said the tire was fine but the sensor was broken. When I asked how he could be sure, he said the sensors break all the time. It wasn't the most comforting response. When I returned the vehicle, I asked for the van to be checked before I left so I would know my total. Difference staff member tried to convince me I would be fine. I had to push back to get the van checked out and total calculated before leaving. None of this is a dealbreaker, but it could have been better. On the positive side, check-in was quick and smooth.
Katherine Jumbe- Rating:
- 5.0
Customer did not leave a comment.
lucas redbear- Rating:
- 5.0
The uhaul app was not working for the after hours drop off, which was very frustrating. However, the personnel at the location found the dropped off trailer the next day and promptly completed the return.
Kari Bartingale- Rating:
- 5.0
Customer did not leave a comment.
MICHELE LANDIS- Rating:
- 5.0
the inside of cab was dirty and sticky
Justin Mork- Rating:
- 5.0
Staff onsite was exceptional !
LEE VALENTA- Rating:
- 5.0
I generally have low expectations with rental car and moving truck companies, but my U-Haul experience this past weekend was fantastic. Rep at the pick-up desk was knowledgeable and got me in/out quickly. Truck was very clean and worked perfectly for my trip. Return was easy. Glad to see your app work great for the check out/check in process. I’ll be using U-Haul more often as a result of this trip. Really nice job.
Dan Rose- Rating:
- 5.0
Everything went smoothly. Just make sure you go to their new building. Not the one in the pit.
Sean Niederhauser- Rating:
- 5.0
Customer did not leave a comment.
Mark Halbert- Rating:
- 5.0
Customer did not leave a comment.
John Hill- Rating:
- 5.0
Everything was excellent...no improve needed
Paul Gray- Rating:
- 5.0
Customer did not leave a comment.
James Mach- Rating:
- 5.0
Love the staff. Always answers any questions I have and takes care of any concerns
Teresa doser- Rating:
- 4.0
Be humble
Abdisamad Ali- Rating:
- 5.0
Customer did not leave a comment.
Steven Johnson- Rating:
- 5.0
Customer did not leave a comment.
John Rowe | Overall Experience- Rating:
- 4.0
The entire process was easy and the installation was completed in the time and manner promised.
David Kelly- Rating:
- 5.0
Customer did not leave a comment.
ROBERT ROBERT JEMISON SEABO- Rating:
- 5.0
Great location, and helpful friendly staff. Thank you.
Joseph Otterstetter- Rating:
- 5.0
Ryan who works at the front desk helped me load all my stuff from my unit. I am in a wheelchair so she did all the work. She was very nice and pleasant.
Luke Querner | Overall Experience- Rating:
- 5.0
The vehicle was jerky and pulsing at around 50 mph.
Tom Nechville- Rating:
- 5.0
The customer service was great and it was easy to drop of the u haul.
Angel Gomez- Rating:
- 5.0
The staff was very helpful
RAMANDEEP SINGH- Rating:
- 5.0
Customer did not leave a comment.
Jessica Hite- Rating:
- 5.0
Check engine, light on vehicle was active for half of the drive
Benjamin Uke- Rating:
- 5.0
Customer did not leave a comment.
adan elmi- Rating:
- 5.0
My friends at this location make sure I'm well taken care of. So change nothing. A1 stellar service every time no matter what my needs are.
Tekoyia Brisco- Rating:
- 5.0
Logistics still a little confusing. Drove into the adjoining lot originally and couldn't find office.
David Rask- Rating:
- 5.0
Overall experience from the service agent was pretty good, but I must say this was the first time my truck didn’t come with a lock and the door insulation in the driver side seems to have a gap because the air from outside was coming through no matter how hard you close the door which creates a drag so the truck travels slower and mpg is already a hassle with these trucks
Kendrick Moore- Rating:
- 5.0
Very nice facility. Very friendly, helpful staff.
mike Preble | Overall Experience- Rating:
- 3.0
Key drop box, no personnel present.
Ryan Schultz- Rating:
- 5.0
Customer did not leave a comment.
Michelle Jones- Rating:
- 5.0
Customer did not leave a comment.
Shane Wood | Overall Experience- Rating:
- 5.0
Include door measurements
Charles Ott- Rating:
- 5.0
Customer did not leave a comment.
Jay watts- Rating:
- 4.0
Customer did not leave a comment.
Michael Garner | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Anna Quincer- Rating:
- 5.0
Customer did not leave a comment.
David O'Donnell- Rating:
- 5.0
Let customers know ASAP changes of pick up location.
Jere Blanchfield- Rating:
- 5.0
Customer did not leave a comment.
tina davis- Rating:
- 3.0
You need to either update hours on your website or have your staff work later. I was given a time range to make an appointment and it was between noon and 2:30. I chose 2:30 because I had conflicts earlier. The day prior I get a reminder and the time I chose was changed for noon. I had to call and have someone revert the time back to 2:30. At 10am the day of installation I received a reminder call for the appointment and it was reverted back to noon. I was not happy and told them that I cannot do it any earlier than 2:30 and the person on the phone told me that they changed it because their installer only works until 3pm. You need to either provide appointment times that factor in installation within the hours staff is able to install, or have that person work longer in order to do his work within the available times. This stressed me out and did not make me happy with my experience.
Kolten Espinosa- Rating:
- 5.0
Customer did not leave a comment.
DENNIS SCOTT BALLOU- Rating:
- 4.0
Customer did not leave a comment.
Linzee Loerzel- Rating:
- 5.0
Customer did not leave a comment.
Beth Hottovy- Rating:
- 5.0
Customer did not leave a comment.
Ryan Johnson- Rating:
- 5.0
Customer did not leave a comment.
david Hopkins- Rating:
- 5.0
It would be nice if it was a little.cleaner on check out. I could not see out of the mirrors very good because they were so dirty. I get it, winter in MN. All in all everything was good.
Tim Erickson- Rating:
- 5.0
Customer did not leave a comment.
Dale Bjorklund- Rating:
- 5.0
MY EXPERIENCE WAS 1ST RATE!!
SUE BARTELL | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Said Gulaid- Rating:
- 4.0
The car hauler I rented was picked up at night with poor lighting. In the morning I noticed it was extremely dirty and look like the previous renter had been on a gravel road for sometime and was never cleaned by either the renter or by U-Haul. Because there was sand on the straps, and in the ratchet mechanisms, it was extremely hard to Operate the ratchets and they were actually quite rusty. I put them over the tire and tightened them to what I thought was good, and when I got to my location, I noticed they had fallen off. Unsure if this was because of the sand and rust in the ratchets, but I’ve never had this problem before with my other car hauler rentals. The two tires on the left side were in poor condition, one being so bad that I was a bit nervous about it being easily punctured, since there was hardly any tread on it. I measured it with a tread depth gauge, and it was slightly under 2/32, which I believe is illegal in Minnesota. I mentioned this to the male employee at the new building when I brought the trailer back and there was not an apology or an offer to compensate me for a future rental. Very disappointing. He then asked me if I knew how to disconnect the trailer by myself, because he didn’t know where the other employee in the yard was. I told him I thought I could figure it out, drove over to the yard area and disconnected the trailer by myself. I’ve rented six or seven trailers in the last five years from U-Haul. This latest experience felt like a very unprofessional organization with compromised equipment. Not impressed at all. I feel that U-Haul should give me a credit towards a future rental without an expiration date.
Dean Groth- Rating:
- 5.0
Customer did not leave a comment.
melissa campana- Rating:
- 2.0
Customer did not leave a comment.
edman jama- Rating:
- 5.0
The gentleman who helped me yesterday (I believe his name was Matthew J.) was extremely patient, helpful, and polite.
Blake Ames | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Steven Anderson- Rating:
- 5.0
Employees were extremely friendly and informative. They have great business hours that enable the customer to do business with great employees and avoid using Uhaul's terrible app for contactless checkin and checkout
RUSSELL BORCHARDT- Rating:
- 5.0
Customer did not leave a comment.
Charles McComber- Rating:
- 4.0
Customer service was fantastic, process was simple, would definitely use again.
LARA COPPOCK- Rating:
- 5.0
Everything is good, maybe if you can have a stand by driver/a spare driver. Incase somebody comes to hire like bigger trucks and he/she is not familiar in driving those trucks.
Ezekiel Nyamota- Rating:
- 4.0
Very friendly and fast to serve get me on my way
Troy Goggin- Rating:
- 3.0
you can clean the trailer before sending it back out. There was debris inside the trailer including a lot of mouse feces and it smelled bad. not happy at all that I had to clean and sanitize the trailer when I got it home.
Robert Christiansen- Rating:
- 3.0
Truck was in very poor condition. Shifted around 5000 rpms. Engine light always on.
Brooks Poley- Rating:
- 5.0
Customer did not leave a comment.
Brian Chinquist- Rating:
- 5.0
Dropped of the trailer at this store a few hours before the drop time to find a guy washing a returned truck getting it ready for the next person. He dropped what he was doing to check my drop off in. Was in and out in 3 minutes or less. Very nice young man, very helpful - thank you!
Brad Strum- Rating:
- 5.0
Customer did not leave a comment.
Steven Bostrom- Rating:
- 4.0
Customer did not leave a comment.
SHANNON MAHONEY- Rating:
- 5.0
Great service. Quick and fast and easy
Anthony Irby- Rating:
- 4.0
Customer did not leave a comment.
Patrick Helm- Rating:
- 5.0
Customer did not leave a comment.
Chris Wachtler- Rating:
- 3.0
Customer did not leave a comment.
Dawn Lange- Rating:
- 5.0
Customer did not leave a comment.
Cory Spear- Rating:
- 4.0
Staff was very helpful and informative, they explained everything - every step along the process. My only complaint is the truck was filthy. Dirt and crumbs all over the cab, the steering wheel was sticky, the inside of the windshield was grimy and had some sort of substance stuck on it.
Joan Matheson- Rating:
- 4.0
Customer did not leave a comment.
Linda Grove- Rating:
- 5.0
Everything was all good. Thanks a lot I appreciate ya.
christopher tweddle- Rating:
- 5.0
Thank you so much!!
ROBERT FEGEL | Overall Experience- Rating:
- 5.0
Everything was great!
JOHN KAMAN- Rating:
- 5.0
Very accomodative
timothy dorsher- Rating:
- 5.0
Customer did not leave a comment.
matthew puderbaugh- Rating:
- 4.0
Bitterly cold weather left the trunk covered in road salt. Windows dirty and hard to see out of. Mechanically the truck was super Thanks
mike zacher- Rating:
- 5.0
The staff was extremely friendly and helpful, which made this an easy and painless rental
Jeff Japs- Rating:
- 5.0
Customer did not leave a comment.
Wendell ANDERSON- Rating:
- 5.0
Customer did not leave a comment.
Stacy Beckstrom- Rating:
- 5.0
Customer did not leave a comment.
bob HAENGGI- Rating:
- 3.0
Uhaul has gone to a mostly self-service/self-checkout model. This has some advantages, of course, such as returning equipment after business hours. And some people really would just rather do it themselves. They do offer the service to pick up at the office. However, you have to go searching for your own truck once they give you the keys. It doesn't seem like too much to ask to have a customer service person at least ask if you would like them to locate the truck for you to make that process a bit more user friendly. This woudl be especially helpful if the truck is parked in a difficult-to-get to location. It would be very appreciated if the truck were at least moved to an easily accessible place such as the office parking lot before the cusomer arrives to pick it up. As it is, the trucks are just parked wherever they were last placed and it's up to the customer to go find them in the lower parking lot and drive them out of that rather crowded parking area. A little bit of customer service in this regard could really go a long way.
TRAVIS COLEMAN- Rating:
- 3.0
Customer did not leave a comment.
Ashley Phan | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Robert Palmer- Rating:
- 5.0
Customer did not leave a comment.
fred badiyan- Rating:
- 5.0
low tire pressure warning was displayed when I started the van and one tire lost air during the trip. your website did not recognize the location of my phone, even with all settings set to your instruction when I brought back the vehicle. Not impressed with your online procedures. Got a fast response from your roadside assistance people, that was helpful.
Klaus Noelle- Rating:
- 5.0
Customer did not leave a comment.
Rob Reiskytl- Rating:
- 5.0
Customer did not leave a comment.
mike Preble | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tamara Birnell | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL MUNOZ | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Nicholas Johnson | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
BRUCE KURTS | Overall Experience- Rating:
- 5.0
Very pleased with quality of facility and service. Superb!!!!
JOHN DACIERNO | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Robert Askildson | Overall Experience- Rating:
- 4.0
The overall experience my partner and I had was seamless, non stressful, accommodating and just great. We had a lot of negative experiences with other storage facilities in trying to get storage, but U-Haul really redeemed the storage industry in my eyes with this experience. Now the truck rental with U-Haul was quite the opposite, but that has been resolved as well. So thanks U-Haul for making this experience a good one
ALLYSSA SHACKLETON | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Salvatore Pietromonaco | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Valendria Clark | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
james noeske | Overall Experience- Rating:
- 2.0
It was pretty clear my unit had been only minimally inspected before being made available to me. There was a cigarette lighter on the floor in a corner, and a number of small roundish objects both in solid black and white colors. I think the black ones are some kind of dead insect or beetles, no idea about the white ones, moth eggs maybe? Rodent droppings god forbid? Definitely doesn't make me enthusiastic about using the unit for storage and if I wasn't in a hurry helping a relative I would cancel it and go elsewhere. Anything I do put in there will be in whatever form of sealed container or bag I can contrive. As another example of how minimal any turnover work was, there was supposed to be a lock in the unit as well but that was forgotten. No reason to complain here, one was offered right away with zero issue, I just offer it as another data point/example. A couple cigarette butts on the floor in the hall near my unit make wonder about building security and surveillance too, if not necessarily the safety of my unit itself. It's a big place with a lot of floor space and winding hallways. Very easy for someone to be doing something they shouldn't around the corner from a camera. On the other hand, I can't emphasize enough how friendly and helpful the staff were. I don't want to sound like an angry customer and I never want to be one. The storage unit gives me pause and I'll be using it for as briefly as I can, but I have nothing but praise for the staff personally.
Joe Prazak | First Impressions- Rating:
- 5.0
We are very picky about cleanliness and proper organization. We do not give good ratings unless they are well deserved. Your facility and staff are excellent. We arrived in Minneapolis after many days on the road from California. This is our first time visiting Minneapolis. We were tired and it was cold with a steady strong rain. We are grateful to have found your facility!!. We have no disputes with Uhau at this time.
JOHN DACIERNO | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Robert Askildson | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
clinton brown | First Impressions- Rating:
- 5.0
To finish compared to the one by Sam's club on American Blvd-no comparison!! I will tell everyone about how great you are!
laura clinton | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
patty agan | Overall Experience- Rating:
- 3.0
Hope that I'm not charged for this month on my card.
walter gayles | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sarah Maas-Rosenthal | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Lexie Rundquist | Overall Experience- Rating:
- 5.0
Shout out to Griffin and Mathew!
Nora Gyarfas | Overall Experience- Rating:
- 5.0
Staff were great and understanding.
Nuj Vang | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sean Johnson | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Jane Sockness | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Brittany Coryell | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
cushing Hamlen | Overall Experience- Rating:
- 5.0
Wonderful streamline service. Everything was thought of, convenient, clean, affordable, and environmentally friendly. I could not have imagined a better experience!!! uhaul makes moving easy! Staff was super helpful, positive attitude, and patient, too.
Nora Gyarfas | First Impressions- Rating:
- 5.0
Well laid out, clean, secure. The indoor bays for loading and unloading are great if there is any bad weather. Carts and dollies are available to assist in moving items in and out.
william ritenour | Overall Experience- Rating:
- 3.0
None
Kimberly Davis | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Yamilex Lema | Online Move In- Rating:
- 5.0
All resources were super convenient to use and the staff was very helpful
Kristen Powell | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tay Mcgregor | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Bradford beckers | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ruth little | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Tarlyn Sanders | Online Move In- Rating:
- 5.0
Staff was incredibly helpful and friendly. Wish I had his name because he deserves a shout out for excellent customer service. The facility is immaculate. Moving in was easy and fast. We were pleasantly surprised.
Joshua McFarland | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Timothy Flanigan | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Tierrasha Akis | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Erin Marick | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
mia perlich | First Impressions- Rating:
- 5.0
Really great staff. Took great care of me and made everything easy. Facility was clean and felt very safe and secure.
Addison Lewis | Overall Experience- Rating:
- 5.0
This team has the best employees I ever dealt with, they actually care and connect with the customer.
Leo Tschida | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jon Beebe | Overall Experience- Rating:
- 2.0
Directions should have been given in steps but were given in a quick paragraph that made little sesnse until he walked us through it. Then we were given a dirty unit on the third floor that said it was customer ready. The then gave us a larger unit with a small access door. Yuck.
Michelle Curry | First Impressions- Rating:
- 2.0
It wasn’t clear which door to gain entry with my code, there was no lock in my unit so I had to go back in and get one. I was supposed to have a free month since I rented a vehicle, but I was charged full price anyways.
Billie Carman | Online Move In- Rating:
- 5.0
But if the storage is open 24/7 that will be above n beyond
lorimore ngufor | First Impressions- Rating:
- 5.0
Beautiful brand new facility! All climate controlled. Highly recommend.
Thomas Meanwell | First Impressions- Rating:
- 5.0
Very pleased with the service I had
David Logan | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jane Sockness | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
FIONA LOTTI | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Brittany Coryell | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Mayank Shrivastava | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
riaz sherzad | Overall Experience- Rating:
- 5.0
Very nice place clean and secure I recommend this place to other friends to join I appreciate for your service thanks
Elias Mohamed | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Trenise Steele | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ROBERT ROBERT JEMISON SEABOLD | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Pam Wann | First Impressions- Rating:
- 5.0
Staff at the facility are top notch customer service providers, and the place is clean as can be.
burt osborne | Overall Experience- Rating:
- 5.0
Very friendly and helpful.
Christian Oliver | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
rosa espinoza | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Michael Madden | Overall Experience- Rating:
- 5.0
Staff was great! Place was clean! Overall, everything was amazing!
Daniel Melchor | First Impressions- Rating:
- 5.0
Awesome customer service!
Scott Hanebeck | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Nixon Villavicencio | Overall Experience- Rating:
- 5.0
The staff is very friendly and accommodating. Very clean!
Michael Madden | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
samuel okafor | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Jakayla Crowley | First Impressions- Rating:
- 5.0
Staff were very helpful!! Storage space was convenient to use. Thanks
Ann Allen | Overall Experience- Rating:
- 5.0
Staff alsome and enjoyed working with them
Tabitha Pointer | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Sarah Lindgren | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Edith Stensby | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Scott Kroyer | First Impressions- Rating:
- 5.0
The facility was very clean and up to date. The staff was very kind and courteous. Always very helpful. The you for being there when I needed you. Sincerely, Ms. Robinson
FOUNTIA THOMPSON ROBINSON | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
clayton burton | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Daniel Johnson | First Impressions- Rating:
- 5.0
Clean and secure. Only had an issue one time with my payment. Great staff and Tim is amazing
Fatmata Voonu | Overall Experience- Rating:
- 5.0
Excellent assistance. Felt well taken care if, always love getting waited on by this particular employee because very knowledgeable and inspires confidence
Edith Stensby | First Impressions- Rating:
- 5.0
I love the customer service, super nice and efficient.
Roberto Ortega | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Reginald birts | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Matthew Thomas | Overall Experience- Rating:
- 5.0
Very nice facility! The staff was helpful and friendly. The app was great! Would definitely use again in the future!!! ⭐️⭐️⭐️⭐️⭐️
Jay Lund | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Emily Frazier | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Manuel Perez | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dianna Alter | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Karen Martinson | First Impressions- Rating:
- 5.0
I was able to check on my storage with no problem 😉
COLETTE RENA BONNER | Overall Experience- Rating:
- 5.0
Griffen was so pleasant. He truly knows his job and seemed to really enjoy it. He was so knowledgeable helpful and understanding. He is a definately an asset to U- haul I would give that man a raise.
Tamara Shinder | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Drew Davis | First Impressions- Rating:
- 1.0
I was constantly being charged with overdue fees and had zero flexibility from U Haul with these billing mixups. The staff were friendly and kind but U Haul's company policies prevented them from fixing stupid issues. To top it off I was told I HAD to purchase the lock that UHaul provided instead of being allowed to return it when I was done with the unit. A lock with a Uhaul brand name on it and customized for the specific storage locker I used. What am I going to do with that!? I couldn't be done with them fast enough and would strongly strongly discourage anyone from ever renting from Uhaul.
SEAN SKIBBIE | Overall Experience- Rating:
- 5.0
When I first arrived in the morning to check for a reserved storage I did online the staff was kind to show me where everything is and gave a presentation at the desk of the 10x10x10 storage I rented. Fortunately, everything fits inside perfectly even though I had lingering doubts when I imagined there might not be enough room judging by the size of the unit, but I made a good choice and it all worked out.
Edward Nwoka | First Impressions- Rating:
- 5.0
Absolutely love the facility and staff. Everyone was very helpful. Security was top notch. Thanks
Tim Mendal | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Brooke Lorber | Online Move In- Rating:
- 5.0
The person that helped us was above and beyond helpful!! The customer service alone will bring us back to your location!
Shane Wood | First Impressions- Rating:
- 5.0
Staff is outstandingly helpful. They are respectful and professional.
eric Paulson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Christopher Harten | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Larry Ginsburg | First Impressions- Rating:
- 5.0
All in all a very simple and pleasant experience with very knowledgeable and friendly staff on hand whenever needed Great location and facilities would recommend to anyone looking for shipping and storage
Brian MacIntyre | Overall Experience- Rating:
- 1.0
You're crooks and I will spend the rest of my life steering people away from this terrible company.
CHRIS AUER | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Joe Oakley | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Craig Johnson | First Impressions- Rating:
- 5.0
The entire staff was amazing and made everything super quick and easy! Thank you for making our move so much easier than it would’ve been!
Brittany Johnson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
chris auer | First Impressions- Rating:
- 5.0
I've been renting vans for a while and this is my first storage facility. The people were very nice and helpful.
ROBERT ROBERT JEMISON SEABOLD | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Marcia Thomas | First Impressions- Rating:
- 5.0
Pleasant and very helpful staff and easy to find your way around
Brian MacIntyre | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Latrice Payne-Ellis | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Mindy Harden | First Impressions- Rating:
- 4.0
The only problem like everything else is that it was expensive.
ANGENETTA Jones | First Impressions- Rating:
- 5.0
Very well setup app. Easy to maneuver website. Clean new facilty!! Highly recommended!!! Thank you
Jay Lund | Online Move In- Rating:
- 5.0
Previous Public Storage. Superior for the same price. 😎
Joe Oakley | First Impressions- Rating:
- 5.0
Good employees to work with.
Leo Tschida | First Impressions- Rating:
- 5.0
The staff was very helpful . Did a excellent job
bradford becker | Overall Experience- Rating:
- 5.0
The staff was amazing, very helpful, and very professional.
Davonne Loudermill | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Will Buckley | First Impressions- Rating:
- 3.0
Was rat poison in the U-Haul taking up space, lots of debris
Elizabeth Glavan | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Craig Carlander | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
david shaw | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kristine Freer | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kristopher Halvorson | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Sandra Maas | First Impressions- Rating:
- 5.0
The young man associate that helped me check then was very helpful and professional ! Very pleasant customer service! I give him 10 Stars !!
deborah pitner | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
David McArthur | First Impressions- Rating:
- 5.0
I especially liked the young man that helped me with the hole storage and truck rental prices very friendly and helpful.
MARUT SANCHEZ | Overall Experience- Rating:
- 5.0
Great customer service
Ashley Riihiluoma | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kristal Kohls | Overall Experience- Rating:
- 5.0
Excellent service
Kimberly Bockoven | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
joseph dixson | First Impressions- Rating:
- 4.0
Only problem in-counted was several times key card did not let me in and had to seek help from office personnel
paul couming | Overall Experience- Rating:
- 5.0
I used this facility when I moved up here from out of state. I would highly recommend this UHaul facility to anyone. Very easy to use and convenient. Less costly than some others. The staff here is FANTASTIC! Especially Patty and Griffin who went out of their way to help me. Well done!! Thank you so much!!
Nicki Marzullo | Overall Experience- Rating:
- 4.0
desk staff were difficult to understand and did not explain lease trrms vlearly -- tpld us it would all be clear when we read lease on electronic board and read printed pages if same. But print font was soooo tiny it really was not possible to read words on papers. u- haul really needs better presentation of its customer lease agreement. in several instances your lease omits major sections of Minnesota's Self Torage statute provisions -- like notice that certain ' exempt" personal property I s always accessable and removable from rental unit- clotjing, yools of trade, personal papers ,& records and other items ennumerated in the statute. Other tenant rights are also omitted from explicit inclusion in lease. While U Haul staff are friendky and helpful, the basic tenant- landlord relationship is not well presented in the current composition of the lease.
Brook Montgomery | First Impressions- Rating:
- 5.0
No tengo ningun comentario Todo fue rapido , facil y entendible. Muy amable la persona que me atendio..!!
Gerardo Sanchez | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Chuck Gollop | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Charles Herrera | Online Move In- Rating:
- 2.0
Bloomington U-haul charged crazy fees because they had us on automatic billing, something messed up with their payment system. I called multiples times to get a manager.. I even called corporate, and no one could seem to help me remove the fees from their mess up!? Needless to say, I am glad to be done with this u-haul… and their security systems are always messed up!!!!! We would check in and it would still trigger the alarm. Even their employees would say “oh, it’s been happening a lot”… this is a brand new facility. Awful experience.
Kelsey Walz | Overall Experience- Rating:
- 5.0
reservation system was a little confusing
bill mcgie | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
william ritenour | First Impressions- Rating:
- 5.0
This is my 3rd time renting a vehicle from the Lyndale location in the past 2 years. I also rented 4 times from the Nicollet Avenue location in Minneapolis during the same timeframe. I was a short term rental landlord that is selling properties that have been fully furnished. I have sold lots, moved lots to a garage and now rented a storage unit from you. It was good timing. Thanks for the good deal.
STEVEN WRIGHT | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Maria Muench | Online Move In- Rating:
- 5.0
Clean secure spaces. Great people working at that location.
william ritenour | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
sally johannes | Overall Experience- Rating:
- 5.0
All the employees were super helpful, and the facility was super clean!
Michelle lemon | First Impressions- Rating:
- 5.0
I arrived and was greeted warmly, and when I said I had a reservation he immediately said "Are you Michael?," and when I said yes he he asked me how my day was going. I was very impressed with his professionalism and his personable manner. He made sure I understood the difference between a utility and appliance dolly citing sometimes that people confuse the two. The vehicle was clean and ran well. This was totally a great experience thank you.
michael struckman | First Impressions- Rating:
- 1.0
Griffin the young man that helped out was more than knowledgeable and willing to help me out and gave me great advise and was very patient with me 🙏 thank you
MARUT SANCHEZ | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
wendy renner | First Impressions- Rating:
- 5.0
I am beyond thankful for the workers and owner at this location! I ran into a couple personal difficulties that were in no form their responsibility to help me but they went above and BEYOND just to help me during tough times. They were willing to help a complete stranger in need. I’m amazed!
AMBER REYNOLDS | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Matthew Culloton | Overall Experience- Rating:
- 5.0
Ya’ll we’re excellent
David McArthur | First Impressions- Rating:
- 5.0
Team members were great to work with, very helpful !!
Nicki Marzullo | First Impressions- Rating:
- 4.0
Griffin did a GREAT job getting me checked-in and comfortable with the security features. Appreciate the easy move-in access & cleanliness. Do wish access hours were longer, especially on the weekend, but also understand security needs to be maintained.
DJ Almquist | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
sally johannes | First Impressions- Rating:
- 5.0
Everyone was friendly and helpful, I've been doing business with Uhaul for years!
COLETTE RENA BONNER | First Impressions- Rating:
- 5.0
Tim the location-branch manager, & his friendly and helpful crew are the best team I've ever experienced, with at any storage or rental especially Public Storage!⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Steven MEYER | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Mohanad Jawadi | Overall Experience- Rating:
- 5.0
Tim A was such a pleasant youngman. Came upset and this man was so patient and helpful. Thank you for understanding while I was dealing with my brother situation. Unit is brand new
Fatmata Voonu | First Impressions- Rating:
- 5.0
Excellent customer service!!
Jennifer Norman | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Jessica Wiencke | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Michael DeVetter | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jan Schubert | First Impressions- Rating:
- 4.0
Tim was great! Very helpful and pleasant to work with! I will highly recommend to family and friends!
Julie york | First Impressions- Rating:
- 5.0
Everyone was so nice and accommodating. Super respectful staff which was greatly appreciated on a hard day I was having. Bonus was the huge dollies at door storage that made moving into storage fast and convenient!
Beth Herndon | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Ruby Kimbrough | First ImpressionsAdditional Services at this Location
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Moving Trucks
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
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Moving Supplies
We sell hundreds of products to make moving easier!
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Trailer Hitches
U-Haul is North America's #1 hitch installer!
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Propane
Propane service delivered straight to your door!
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Trucks for Sale
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