Customer Reviews for U-Haul of Arvada

6,438 reviews

6275 Wadsworth Byp   Arvada, CO 80003

(303) 423-1292

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(303) 423-1292

6275 Wadsworth Byp
Arvada, CO 80003

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CLAIRISSA KISHELL 
Rating:
2.0

I had a 3:00PM appointment. They didn't start on it til 5:00 I had to wait for 2 1/2 hrs!

ralph haines 
Rating:
1.0

App could not call up contract to check out. Lo k on truck would not open. After manager processed manually checked me out I received several emails about verifying plate number and identifying damage. These emails were not discussed during checkout and I did not see them until 6 hours later. When returning g truck the sign in lot says to stay with truck and an employee will come out. No one came. I went inside. No one came to front desk. Called into back room. No one came. Went back to truck. An employee finally came and totally ignored me. I finally asked how to return truck. She said I had to do it on line or on the app. I pointed out the sign that said otherwise. Employee said "we should take that down. Employee said I could leave and she would send me a receipt. The receipt charged me for additional gas. I have pictures that show mileage and fuel level at both check out and return. I BROUGHT THE TRUCK BACK WITH MORE GAS THAN IT HAD WHEN I CHECKED OUT! Service is not only bad, it is nonexistent.

tom kessler 
Rating:
1.0

Be sure to do your job right and make damn sure you put the locking bolt or whatever you call it, into the trailer hitch to hold the trailer to the trailer hitch ball. It came apart. I could have wrecked the trailer, loose everything it is and cause a serious bad accident and severely injured myself.

Ronald Breedlove 
Rating:
5.0

Customer did not leave a comment.

Shawn Strecker 
Rating:
5.0

Service and installation were great. Only suggestion would be to make a more inviting waiting area.

Lori Moran 
Rating:
5.0

Customer did not leave a comment.

Russ Swoard 
Rating:
5.0

I was very surprised at the efficiency they acted in. Not only was it efficient, but the gentleman who installed it for me was very knowledgeable about the whole process.

Cara Summerfield 
Rating:
5.0

The U-Haul app is not very dependable. I tried to use the app to check-in, but it could not find my location (U-Haul of Arvada). Then, I attempted to return the equipment after hours, but once again the app could not find my location (U-Haul of Arvada). Fortunately, the employees at U-Haul of Arvada were very helpful in completing my check-in, and verifying my return of the equipment.

Ronald Martin 
Rating:
4.0

They did not had the appliance dolly

Michael Schock 
Rating:
5.0

The lady, I know I should remember her name, was very knowable on how to hook up the car carrier, anticipated all my dumb questions, and made taking the car off in Arizona a breeze.

alan ashworth 
Rating:
3.0

Not the friendliest staff at this location

Neil Werde 
Rating:
2.0

Customer did not leave a comment.

Daniel Eaker 
Rating:
3.0

Customer did not leave a comment.

John Medina 
Rating:
5.0

The online check in process is long and very cumbersome. The employee did most of it for me which at that point he should’ve just checked me in himself. I also think someone had slept in my truck overnight using a camping sterno for heat which caused the cab to smell very bad.

Jon Korosi 
Rating:
3.0

Customer did not leave a comment.

Jack Depineda 
Rating:
4.0

Because the location was online pickup only I would never go back or recommend. Your online pickup/dropoff service is awful.

Michael Del Favero 
Rating:
5.0

Not a Tyson. All was excellent.

JOHN GILLESPIE 
Rating:
5.0

Not a thing, everything was goid

Rosalie tapia 
Rating:
4.0

Ensure that the truck assigned for pickup is actually able to be picked up and not blocked in. Not sure what would have happened or how I would have gotten another truck had I come outside of office hours.

Gretchen Buhrke 
Rating:
4.0

My customer service rep deserves a medal! I am illeterate when it comes to technology and Sarah was extremely patient with me as she walked me thru the steps to check in.

KATHLEEN PAGE 
Rating:
5.0

Wendell, who handled my booking, could not have been more helpful. I highly recommend this location!

lawrence magnum 
Rating:
5.0

Customer did not leave a comment.

Larry Aldava 
Rating:
5.0

Customer did not leave a comment.

Jeremy Glas 
Rating:
4.0

There was no wiper fluid - not even water.

Alan Dickman 
Rating:
1.0

Customer did not leave a comment.

Christopher Mccoy 
Rating:
5.0

Rented a 5x9 open trailer, the employees were great, the price was very reasonable, and everything went smoothly. The trailer, however, had a bunch of broken glass from light bulbs on the floor. Had a little bit of trash from the previous renter. The broken bulbs were a bit over the top. Not your fault.

JERRY SCHWAB 
Rating:
5.0

Customer did not leave a comment.

Lee loller 
Rating:
5.0

Customer did not leave a comment.

ALONZO KING 
Rating:
5.0

The gentleman who helped me was quick and efficient and even more impressively, very patient with another customer who walked in the door while I was there in a bad mood and looking for a fight. I would have thrown the guy right out the door but your man was patient and professional and helpful even though this “customer” was being a complete jerk. Nice job, U-Haul Man!

Charlie Craven 
Rating:
5.0

Make the app more user friendly. Nothing was working, had to keep closing and opening app.

Monique Gonzales 
Rating:
4.0

Customer did not leave a comment.

Steven Shubert 
Rating:
5.0

Sarah was freaking awesome!

John Fredericks 
Rating:
3.0

Gate to the trailer was extremely hard to open. Once opened it did not open all the way so there was about a 6 inch gap from the gate to the ground. The only way to get the gate to the ground was to have multiple people stand on it which was less than ideal when loading/unloading a motorcycle.

Ross Griffin 
Rating:
4.0

The only disappointment was the unexpected fees.

James Newsome 
Rating:
5.0

Customer did not leave a comment.

kendall saylor 
Rating:
5.0

Not anyone's fault that the first truck broke down. Calling the customer service number from the app got us "taken care of", except they don't communicate with the local branches when they do this so everyone ends up confused. This customer service number sent a mechanic/tow truck to retrieve the broken down vehicle and sent me across town to pick up another truck. Upon returning said second truck, I was charged for an incorrect drop off. I asked the "customer service" rep several times what information I need to provide and I was always met with "we'll take care of everything". I was able to get a partial refund based on this mishap and I am grateful. The guy who setup my initial rental at the Arvada location was very helpful and professional. He is the reason I will recommend people to use Uhaul.

Reginald Johnson 
Rating:
5.0

The manager was very helpful, I really appreciated it.

john crabtree 
Rating:
5.0

They were very friendly and willing to help me out by pushing my time back when I forgot my ID. They were fast and friendly and everything was clean. Just moved to Arvada and it was so easy here to rent a truck had a lot of inventory compared to some of the U-Haul.

Anthony Caldwell 
Rating:
5.0

Very friendly and prompt service. Thank you.

Patricia Cornell 
Rating:
1.0

Customer did not leave a comment.

Matthew Bekheit 
Rating:
2.0

We needed to extend our service due to a family emergency of a missing family member and were refused. Never Ever will I suggest this company again. Why have an option to extend if your just going to be denied. By the way, they are still missing. Thanks for nothing heatless bastards.

Michelle Copeland 
Rating:
5.0

Only thing that wasn't awesome is couldn't do the face recognition. Otherwise I appreciate all you badasses that made my day awesome!!! Will definitely recommend this location to anyone that says move, moving, Truck rental. Will be returning here the next time I need to rent a truck!!!

brock gardner 
Rating:
3.0

This location was convenient for me and the person who helped me, well full of gratitude for them. I have been using uhaul for years, and the people make the difference.

PAMELA PATTERSON 
Rating:
1.0

Horrible experience. Will be my last time using Uhaul. Pickup process was a mess, delayed our move and cost us additional money. When returning the truck, the staff on site were rude and unprofessional. So much so that the district/regional relief manage had to intervene with myself and an employee who went off the rails on me for asking a question. Never again.

Jamie Meredith 
Rating:
5.0

Customer did not leave a comment.

BRADLEY GRAVES 
Rating:
4.0

I completed the pre-check in online, but was told it doesn’t work and had to go through the process again. I had no idea about the actual digital check-in process so it was far off from my expectations.

Chris Fisher 
Rating:
5.0

Customer did not leave a comment.

Mick Hegarty 
Rating:
5.0

Customer did not leave a comment.

Sonia Skorupa 
Rating:
2.0

The customer service is really low since everything is so dependent on the app now. As soon as you walk in the help you get is very minimal. Even when you ask questions. It’s like they expect you to know everything beforehand. With that said, you should download the app. Sign in and do everything yourself on virtual mobile because these folks don’t want to help. Make your life easier by avoiding them altogether.

Catherine Berrouet 
Rating:
5.0

David is just too good lookin! That brad pitt look alike has all of the ladies droolin and a fella cant get thru the line. Great site w great people! Rock on!

Corey Terry 
Rating:
5.0

This time it was a seamless experience since I learned the last time that using the app and the pre-check in and check in makes it a smooth experience

Goal High School 
Rating:
4.0

I had ordered and paid for a dolly and pads but they were not in the truck - thankfully, I checked before leaving the lot and was given them - had I not checked myself, this would have been a horrible mistake and a major hassle for me. Your online checkout system, requiring photos to be taken of the truck (which for me, a single woman, late at night) was a major pain. Even with the flash on and the flashlight feature on my phone, the interior images are basically useless - btw, the interior cab light seems to not be functional making it even harder to get any interior photos. Other than that, the staff was kind and professional and the truck did the job. I do think it is false advertising to say the truck costs $19.95 when in total (even without your insurance since my auto insurance covers any vehicle I drive), it cost me $73.07 for approx 30 miles + gas. Even if I took off the dolly and the pads ($17) it would have been $56.07 - far from $19.95!

Stacey Potts 
Rating:
4.0

Customer did not leave a comment.

FRANK SKEELE 
Rating:
5.0

Customer did not leave a comment.

Carlos Medina 
Rating:
3.0

This used to be a great place, but it's been years since I've rented here. Now? Meh. The gentleman helping me was nice enough, did the usual hooking up the trailer and checking lights, took a photo of the hitch. I pointed out damage to the trailer that didn't have the X stickers. "I sent you a link just upload photos there." Then walked off from a trailer covered in 10" of snow. I cleared the snow off then checked the trailer thoroughly and recorded the damage all without any customer service. That's not right and not the level of service I used to receive at this location.

Ashleigh Chesnut 
Rating:
5.0

Customer did not leave a comment.

Brian Schieferecke 
Rating:
4.0

Customer did not leave a comment.

Sherry Snyder 
Rating:
1.0

Your entire new system of making people use digital check in and check out is going to piss all of your customers off. This is coming from an absolute tech person. The ONE person that was at the location wouldn’t even talk to anyone in the line until they installed your stupid app. If you really think people are going to install your app to rent a vehicle once every three to ten years you are off. Words of wisdom from a CX expert, just because you can do it digitally does not mean you should. The one person that everyone had to interact with was in a shitty mood because she had to deal with corporate demanding everyone use digital check in/out. All of the rentals were covered in snow and ours barely started. I had to get my own snow removal tools from my car to get your truck ready to use. WTH are we paying for? Today was literally the worst customer experience I’ve had in many years. I will do whatever I can to avoid Uhaul in the future.

Dan Barnhart 
Rating:
5.0

Great experience quick easy Thank you guys

Charles Chittum 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Johans 
Rating:
1.0

I arrived at 7 AM opening time but the store was closed. I waited for 25 minutes but no one ever showed up. I had to go back at 12 to pick up my trailer when I dropped off the trailer. I tried checking it the trailer back in with app, but it wouldn’t work, very disappointed in the service. I don’t recommend U-Haul.

Derek McAnish 
Rating:
4.0

Customer did not leave a comment.

BRADLEY GRAVES 
Rating:
5.0

Customer did not leave a comment.

Russ Swoard 
Rating:
5.0

Customer did not leave a comment.

ERIC STORMS 
Rating:
1.0

Customer did not leave a comment.

ANDREW MONTOYA 
Rating:
4.0

Staff was incredibly friendly and had our trailer hitch installed in no time!

Rick Jackson 
Rating:
5.0

No issues with the location. However i did have several issues with both the website and app trying to pick up and return my vehicle which was more of a hassle than necessary

Cecilia Umbarger 
Rating:
4.0

I did the TruckShare app, and it was NOT pleasant to work with, got customer service help and it it still could not be done, location and lot were fine, but the access to the correct numbers in the app and on the website were wrong, and it could not be solved.

DANIEL RYAN 
Rating:
5.0

Customer did not leave a comment.

flint hansell 
Rating:
3.0

Getting the U-Haul was very stressful the app is not streamlined and sometimes you just want a human to help and apparently that’s not a thing with U-Haul anymore

Leah Fullerton 
Rating:
2.0

On-line reservation system is a mess and the young man at the desk was unhelpful and downright rude. Thankfully the older gentleman that was working the desk Saturday morning was helpful or I apparently wasn't getting my rental. Someone needs to give that younger employee a training in customer service, or a kick in the pants out the door.

Christopher Lovejoy 
Rating:
4.0

One of the counter attendents is a real jackass. Acts like he can't be bothered to help and irritated if you can't guess the proper procedure. Argues with customers instead of helping. In a foul mood all the time. However, the manager and lot attendents are great

Mark Pearcy 
Rating:
1.0

HORRIBLE customer service; guy was SO cruel to older couple ahead of me. HATE that I had to download an app I will NEVER use again. Will not use UHaul in the future.

Michael Janda 
Rating:
3.0

When renting a vehicle, why do you give the option to go to the counter and then when you get to the counter find out everything has to be done online. You made it very difficult to rent a vehicle

Jeff Ridinger 
Rating:
4.0

Customer did not leave a comment.

Shawn Haney 
Rating:
5.0

Customer did not leave a comment.

Ryan Hamlin 
Rating:
5.0

You did very good

Mike Dippel 
Rating:
2.0

You switched me to a location very far away from my moving locations and then gave me a truck I couldn’t return to any location causing me extra charges on my mileage. Very disappointed in my experience.

Alea Hill 
Rating:
5.0

Sarah was wonderful to work with and was such a great help!

Jordan Todoroff 
Rating:
5.0

Customer did not leave a comment.

raymond C Maki 
Rating:
5.0

Service was excellent.

Gina Villarreal 
Rating:
5.0

Had a great experience! Super friendly staff, super easy to start and end my rental, and the equipment worked exactly as expected.

Alyssa Wells-Lewis 
Rating:
5.0

Customer did not leave a comment.

Eleazar Rodriguez II 
Rating:
4.0

Check in was difficult after hours

RONALD KINSEY 
Rating:
4.0

Customer did not leave a comment.

ANTHONY MARCHESE 
Rating:
5.0

Customer did not leave a comment.

Joseph Gruber 
Rating:
1.0

The app was not working correctly. The app took too long to verify my location. When I talked to the representative he was rude to me. After showing him the app was not working he begrudgingly allowed me to use one of the store's tablets. Afterward the app failed again when verifying the license plate. I brought it to the attention of the person who was there and he accused me of trying to steal the tablet. Thye whole process took too long compounded with app issues and a poor employee.

Joseph burkhart 
Rating:
5.0

I prefer to work with people, not apps. I also do not appreciate having to have a personal reference to a company I have used for years in my home state.

James Thompson 
Rating:
5.0

Dominic or Donovan (can't remember his name for sure) was amazing!!! Super helpful and a really nice guy.

Makenna Schley 
Rating:
5.0

Customer did not leave a comment.

Jason McKendrick 
Rating:
5.0

Customer did not leave a comment.

Rosie Garcia 
Rating:
5.0

Ms. Kathy was absolutely amazing as always, she makes every visit such an easy and pleasurable experience and she's always incredibly helpful. Major kudos to her!

Anthony Esposito 
Rating:
5.0

Customer did not leave a comment.

BRADLEY ISOM 
Rating:
5.0

Sarah (?) was SO HELPFUL!!! On New Years Day! Friendly, Helpful, Knowledgeable! I could go on & on! You are my “Go To” for rentals. But Sarah blew my mind! Don’t let her get away!!!! Thank You! Happy New Year!!

ken kobold 
Rating:
4.0

Customer did not leave a comment.

David Jahn 
Rating:
4.0

Customer did not leave a comment.

eddie madrid 
Rating:
5.0

Customer did not leave a comment.

Joel Sylvester 
Rating:
5.0

Customer did not leave a comment.

George Volentir 
Rating:
5.0

Customer did not leave a comment.

russell foster 
Rating:
3.0

An employee that was helping was having trouble with the computer system. I noticed the same thing in Raleigh when I was getting my pod. Perhaps this is something that should be addressed by HQ?

Stetson Roof  |  Overall Experience 
Rating:
5.0

Very nice, knowledgeable staff. Thank you.

Daniel B Barnes  |  Overall Experience 
Rating:
1.0

Incompétent, unavailable, difficult to work with and no sense of customer service.

Emma Mallory  |  Overall Experience 
Rating:
1.0

After spending a half an hour on the phone, talking to six different people, I supposedly scheduled my UBox pick up for the next day. The next day, they still had no idea I was coming for pick up.

Taryn Charles  |  Overall Experience 
No reviews have been submitted for this location.

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