Customer Reviews for U-Haul of Albany

4,156 reviews

820 W Oglethorpe Blvd   Albany, GA 31701
(@ Slappey Blvd)

(229) 883-1854

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(229) 883-1854

820 W Oglethorpe Blvd
Albany, GA 31701
(@ Slappey Blvd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

I had one issue with paying my bill ahead of time on the first instead of on the due date of the 19th. I would go in to pay in person and had a paper reciept. It had to put it as advanced payment. There was a error on their part that I had not paid. A letter was sent to me and their lock was placed on my storage unit. The person that updated their computer system and sick in the hospital with Covid.It was only one person that did the updating in their system. I brought in my proof that I paid on the 1st and they made a copy of it. I checked my unit. It was secured and I demanded it be removed and watched them remove their lock from my storage unit. I asked that the incident be removed off of my u-haul record. If I paid ahead of time on the first, there is no way I should be penalized for not paying on the 19th and my storage unit secured with their lock. I had to call multiple to make sure it was corrected. I did not trust online payment due to short staffed error in person and preferred to get a actual copy receipt. I had no more issues and the staff were friendly. I was transitioning from Virginia to Georgia and used your unit for 2 years. It was unloaded and swept clean. The unit was inspected and the security access card returned. Other than that one incident, it was a pleasant experience.

CARLETHA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa E. 
Rating:
4.0

Easy and quick drop off. Answered all of my questions.

Lew C. 
Rating:
4.0

Customer did not leave a comment.

Phillip S. 
Rating:
5.0

Customer did not leave a comment.

susan S. 
Rating:
5.0

Great service and wonderful people helping me.

Kendell L. 
Rating:
2.0

Uhual was falling apart around the door and when I returned it the Customer service rep was rude and on the phone

portia G. 
Rating:
5.0

Customer did not leave a comment.

Kyndall H. 
Rating:
5.0

Customer did not leave a comment.

Jerrell H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Miss Connie and a.j was amazing

angel r.  |  First Impressions 
Rating:
5.0

I was charged $54 in store before I got the rental then as I was returning the rental it charged me extra $48. I don't understand why I was charged twice.

Denovia H. 
Rating:
4.0

Lights on trailer did not work

William K. 
Rating:
5.0

Customer did not leave a comment.

Mark Z. 
Rating:
4.0

Customer did not leave a comment.

steven B. 
Rating:
5.0

Customer did not leave a comment.

Yolanda M. 
Rating:
5.0

Remain humble and keep up the good work

Dontavius F. 
Rating:
5.0

Customer did not leave a comment.

Bessie B. 
Rating:
1.0

The salesperson who assisted me was very rude, unfriendly, and passive, with an aggressive demeanor and tone.

Kirstie H. 
Rating:
5.0

Customer did not leave a comment.

Bernita W. 
Rating:
5.0

We rented a furniture dolly but when we got there no furniture dolly was available. They did substitute an appliance dolly but it didn't work for the furniture. The check in and online reservation was convenient and the lady who waited on us was very professional.

Alta P. 
Rating:
4.0

Customer did not leave a comment.

steven B. 
Rating:
5.0

Your CSR was very helpful with my situation and resolved the issue.

Alex M. 
Rating:
5.0

Everyone was great. I had a great experience at this location.

Leslie D. 
Rating:
5.0

Customer did not leave a comment.

CHAMPAINE D. 
Rating:
5.0

Customer did not leave a comment.

Shantisa W. 
Rating:
5.0

Please do better rodent control. A large rat nod his way in from the outside and peed and pooped all over my stuff, as well as chewed into several of my boxes.

Kal K. 
Rating:
5.0

Great job

Jabari W. 
Rating:
5.0

Customer did not leave a comment.

TANEISHA S.  |  First Impressions 
Rating:
1.0

I returned my truck at nine a m it was raining. The three representatives were all sitting inside.They said they would get to the truck later, at 7pm ibget a call I have not returned truck. Another fee was charged to my card, I had to call and tell uhaul I returned truck at 9am. Employees apparently decides to not check it in when I returned it. This location has really declined since last the manager left.

ERICA W. 
Rating:
5.0

Customer did not leave a comment.

Jahlena D. 
Rating:
5.0

I love the experience, and the Works was very nice and helpful, I will use this company in the future

tasheria b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Constino M. 
Rating:
5.0

Customer did not leave a comment.

Travius L. 
Rating:
1.0

Bad customer service. Male manager was rude and loud almost screaming at me about the old manager. He is very unprofessional. I will take my business somewhere else

ERICA W. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
5.0

Customer did not leave a comment.

lonnie M. 
Rating:
2.0

Rude staff, very sarcastic. Willing to let customer go without with a reservation. Transmission slipping in the smaller truck provided.

Quinteria M. 
Rating:
2.0

The manager was helpful and apologetic however everything else was a disaster I had to wait 45 min for a truck to arrive when I had a reservation also I was given a truck completely out of gas.

Jarrod D. 
Rating:
5.0

Customer did not leave a comment.

Virginia C. 
Rating:
5.0

Customer did not leave a comment.

Brandon T. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY H. 
Rating:
1.0

Better customer service from the owner!!!!!!!!!!!!!

Nina K. 
Rating:
5.0

Awesome customer service

donny G. 
Rating:
5.0

Customer did not leave a comment.

Jocelyn S. 
Rating:
5.0

Customer did not leave a comment.

Jarris L. 
Rating:
5.0

Customer did not leave a comment.

Sherberka J. 
Rating:
5.0

Great customer service attendants was very helpful and friendly.

Herbert T. 
Rating:
5.0

Customer did not leave a comment.

Tamy F. 
Rating:
4.0

Customer did not leave a comment.

Dylan B. 
Rating:
1.0

I never received my refund and have proof I didn’t. They kept blaming my bank. They kept saying we sent it back and it’s been over 10 days and I have yet to receive it

Trevor M.  |  First Impressions 
Rating:
5.0

Same comments noted in the pickup location.

Angelo B. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Allways a great experince at this location

Charles F. 
Rating:
5.0

Customer did not leave a comment.

Gerald S. 
Rating:
4.0

Customer did not leave a comment.

Sharon J. 
Rating:
5.0

Everything Was satisfactory! No improvement needed !

Willie J. 
Rating:
5.0

Customer did not leave a comment.

Quintin H. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

Melinda C. 
Rating:
3.0

When I returned my trailer I was told by the sales representative that you all don't unhitch. I am disabled and this was very difficult for me therefore this policy needs to be changed.

Leon W. 
Rating:
5.0

Nothing I really like there moving truck! Nice and roomy!!! They also had low prices on there moving trucks!! Customer services was very professional!!!! Keep the good work up!!

Nadine F. 
Rating:
4.0

Customer did not leave a comment.

Jonathan G. 
Rating:
5.0

Customer did not leave a comment.

Clifton M. 
Rating:
5.0

The equipment was clean and well maintained on the outside. But on the inside, the seats were dirty and the floorboards of the van had water pooled on them. The oil light came on as well saying the oil needed changing. Other than that, everything else was good.

Earl W. 
Rating:
5.0

Customer did not leave a comment.

Tyleen J. 
Rating:
5.0

Great customer service. Positive attitude.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
4.0

Customer did not leave a comment.

Tiffany H. 
Rating:
5.0

Mr. Bouie, processed my request for the dolly, aided me with taking pictures. He help me hook up to the dolly then check the lights for proper working order. Then when I returned the dolly Eric help me unhook it and check me out. Great service and very friendly workers.

Curtis D. 
Rating:
5.0

The uhaul team was amazing. I try to utilize this location each time.

Michelle D. 
Rating:
5.0

I am very satisfied with the service.

Erica C.  |  First Impressions 
Rating:
5.0

The staff that is at Uhaul of Albany is phenomenal. Rachel and everyone else were extremely helpful and positive. Moving can be a hassle but the staff made it a little more stress free.

Michelle D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle D. 
Rating:
3.0

Customer did not leave a comment.

BRENDA P. 
Rating:
5.0

Customer did not leave a comment.

Corlis B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin T. 
Rating:
5.0

12/22/23 was my 9th move in 2023 using the West Oglethorpe Boulevard location in Albany, Georgia. Each time all staff were knowledgeable, patient, helpful and kind.

Tyleen J. 
Rating:
1.0

I had a bad experience with an associate, she wasted my time. She can't use her keyboard or just lazy enough.

Yvette T. 
Rating:
5.0

People very friendly and very professional and in particular the general manager.

Seyed R. 
Rating:
4.0

Customer did not leave a comment.

Brandon G. 
Rating:
5.0

None

HENRY P. 
Rating:
3.0

Customer did not leave a comment.

Shabreka D. 
Rating:
4.0

Customer did not leave a comment.

Bridget W. 
Rating:
5.0

Thank you

DERRINGER L. 
Rating:
5.0

I was assigned the oldest and most worn out trailer on the lot. It bounced around and made loud noises as I drove. I tried calling back to the UHaul center to get a better unit, but they did not answer my 3 calls!

Michael F. 
Rating:
5.0

Love it

Nissa S.  |  First Impressions 
Rating:
5.0

Best pulling trailer I have used

William H. 
Rating:
5.0

Carolyn and other staff were very friendly and helpful. Highly recommend.

Carl T. 
Rating:
4.0

Very pleased with the service rec'd during our visit to this U Haul rental office. Staff was very nice and made our time there pleasant. Would recommend them to anyone.

Rodney S. 
Rating:
5.0

Great service. Very friendly staff and very helpful.. Thank you..

Kendell L. 
Rating:
4.0

Customer did not leave a comment.

BENNIE H. 
Rating:
5.0

Customer did not leave a comment.

Alfred W. 
Rating:
4.0

Customer did not leave a comment.

Contillia G. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

CAROLYN DID A FANTASTIC JOB!

RONALD C. 
Rating:
5.0

Nothing

Lloyd D. 
Rating:
1.0

Entire experience was horrible starting with the Manager. The manager shouldn't even be in customer service talking to customers the way she does very rude, unprofessional and disrespectful.

Sheba M. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
1.0

I was over charged and have not got my refund. Just a bad time with this matter.

Ray K. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

The rental process pre process- requested duplicate information provided. It wasted my time.

Karen M. 
Rating:
5.0

Staff at the West Oglethorpe Blvd. location in Albany, Ga are professional, knowledgeable, patient, and kind. This is my sixth (6th) move this year, three more to go. Thank you for their training, Miss Jeter

Tyleen J. 
Rating:
3.0

Improve the Customer Service, the check-out attendance was very impolite, at the end he said I am get you a receipt he handed to me and walked off. After a few seconds I asked him if I was done, he said "I gave you your receipt". Never asked did I have any questions.

Charles S. 
Rating:
5.0

Very friendly and accommodating in Albany , Ga pickup location.

Candy C. 
Rating:
5.0

Staff was very friendly and helpful!!! 5-star service

Carl T. 
Rating:
2.0

There is a young guy working in there he needs more training.

melvin N. 
Rating:
5.0

Ms. Carolyn was huge help and made the drop off process so fast and easy!

Dominique B. 
Rating:
5.0

Customer did not leave a comment.

Katie D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KEIARRA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lavercia P.  |  First Impressions 
Rating:
5.0

Professional & Budget Efficient

Lorna R.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Gregory G.  |  Overall Experience 
Rating:
5.0

Only reason I said No on store hours convenient was because I had an 430am return time and no one was there.

WHEELER D.  |  Overall Experience 
Rating:
5.0

Thanks everyone for helping me, great job well done.

GWENDOLYN A.  |  Overall Experience 
Rating:
2.0

Need more staff that can keep up with the demands. And not all people to us other people uhaul account without account holder been present.

LAKIVA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathy e.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SAMANTHA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shalyn d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tionne J.  |  Overall Experience 
Rating:
5.0

I’m thankful for uhaul helping me with the extra miles for a storage unit

Pamela T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATANJA G.  |  Overall Experience 
Rating:
5.0

I believe the name of the person that helped me was Rachel. Rachel was very helpful and considerate with assisting me in my move.

Natacha N.  |  First Impressions 
Rating:
5.0

I had a great experience. Carolyn was exceptional in meeting my needs.

Audria b.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

sharnice o.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shykira F.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Lakiua B.  |  First Impressions 
Rating:
1.0

Our unit was emptied before the due date because of poor communication and then was told to us that we needed to put the items back into another unit and our unit was already rented before the due date. Most of our personnel items were thrown into a uhaul truck on the lot.

Patricia G.  |  Overall Experience 
Rating:
1.0

I did a reservation when I get there they couldn't find me For the storage unit. They put me in for a unit go to put my this in now that not available....then they find me on only to say that I have to pay more money....they say my first month is free...but when I looked at my account they charged me never going back

Cindy T.  |  First Impressions 
Rating:
1.0

I had movers there with me to help unload my truck. The staff kept leaving the building and just left me standing inside waiting for over 20 minutes and it took over 2 hours to get a job done that should've took less than 45 minutes. When we did get the rep her name was Rachel Humphrey she was being very disrespectful saying I was just standing there and didn't say anything to her so she walked off then she came in and said if we got a problem we got the right one today. She also was on the phone with her girlfriend while she was being rude and disrespectful when all I was trying to get was the unit and the key and drop off the truck. She then begin texting in her phone while I was standing there waiting to finish giving her the information saying she was responding to her boss and it didn't matter if Obama was standing in front of her she had to text back immediately. Then we had to search for the unit there was no one there to assist her. I would not recommend Uhaul in Albany,GA to anyone. She was very unprofessional and rude for no reason.

Sheila G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erin D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KAMia H.  |  Overall Experience 
Rating:
3.0

Disappointed the storage I was assign to was not avil had to give me someone else storage that they had to clean out put me an hour behind to veg on the road

Brenda P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Willie R.  |  Overall Experience 
Rating:
5.0

Easy access, very clean and feels secure as well.

Catherine A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob B.  |  First Impressions 
Rating:
4.0

Customer service was exceptional worked well with the customers. Will use again if I need to. Very convenient. I was quoted one price during my reservation but when I went to pick up the truck the rice was doubled. I would still use this particular U-Hsul in the future.

Patricia G.  |  First Impressions 
Rating:
1.0

I was overcharged when I brought the uhaul truck back. I was told that I went over the mileage in which I did not get a chance to see for myself. Then when I moved into the storage unit to store my belongings because the house I was moving into wasn't ready, I was overcharged again. I was quoted $80.00 per month for the storage unit but I was charged $97.00. it's very very exhausting to keep calling about my money.

Erika N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rickkea H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Detraveonna H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenyatta C.  |  First Impressions 
Rating:
3.0

There where roaches 🪳 and a big dead rat 🐀inside the storage unit hallway area the day I checked in and I came back a day later and the rat 🐀 was still there dead on the floor.

Tiffany W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thejuana M.  |  Overall Experience 
Rating:
3.0

THERE WAS A TYME WHEN THE UHAUL ON OGLETHORPE WAS LEFT TOTALLY UN ATTENDANT WITH NO ONE THERE FOR MORE THAN 30MINUTES I THINK THAT WAZ EXTREMELY OUTRAGEOUS!! ANYONE COULD HAVE TOOK WHAT THEY WANTED? THAT WAS AUGUST OF 2021.

odessa h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald C.  |  Overall Experience 
Rating:
5.0

Rachel and the team were very helpful and resourceful with helping me find storage and the return process was seamless.

Ronald C.  |  First Impressions 
Rating:
5.0

The management and staff was outstanding and helpful

Ruban W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leslie J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erica J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pamela b.  |  First Impressions 
Rating:
2.0

The General Manager Rachel has a bad attitude. She does not have any patience with people. This is by far the worst moving experience I’ve ever had. Had to pay for extra miles due to a lock being on the storage.

DEAUNDRA M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tanesha W.  |  Overall Experience 
Rating:
5.0

I didn’t have to worry about my items they were very safe.

PORSHIA M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RODRICK W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arabia W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

erica s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brice S.  |  First Impressions 
Rating:
5.0

It been a busy year coming into (2022).. Thank-you Albany,GA crew supervisor Mrs. Rachel is very firm and greetings is awsome her team valuable customs services.. Thank-you Albany,Ga

RITA W.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Floree M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Januce J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Januce J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Geraldine C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John R.  |  Overall Experience 
Rating:
5.0

The staff, particularly Rachael, were extremely helpful. The customer service was great.

Dave L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SEDRICK R.  |  First Impressions 
Rating:
5.0

The staff was very helpful and courteous

CHARLES O.  |  Overall Experience 
Rating:
4.0

The manager and staff were very helpful and made my move easier.

Angela H.  |  First Impressions 
Rating:
3.0

I tried calling this facility for 2 weeks and was placed in a "que". I waited up to 38 minutes with no service. This is ridiculous. When people have questions, someone needs to there to assist them.

Kathy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Twanna R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jane e.  |  Overall Experience 
Rating:
5.0

I would like to thank Mrs. Lynn for everything that she has done to make renting my storage a very pleasant one.

laforest j.  |  Overall Experience 
Rating:
5.0

Rachel is the best. She’s friendly and very helpful. She has went out of her way to accommodate us and always has a smile on her face. U-haul is blessed to have her on your team.

Robert S.  |  First Impressions 
Rating:
4.0

I had absolutely no problem with the storage storage solutions, my problem was with scheduling. They changed my pick up location with no heads up. I had to drive 45 minutes out the way to get a truck I reserved more than 2 weeks ago. I'm left with the impression that reservations means little or nothing and I got tired of hearing fake apologies! I drove an hour and a half to find out the truck promised me was gone yesterday and I had to call to find this out, no courtesy call from uhaul customer courtesy. I'm disappointed in my experience on yesterday and overbooking appears to be common practice. MAYBE WE ARE IN A SEASON WHERE GOOD CUSTOMER SERVICE HAS RAN ITS COURSE!!!

Bennie R.  |  First Impressions 
Rating:
5.0

Great Staff.

LISE A.  |  First Impressions 
Rating:
5.0

The employee stayed open long to help us out.

jane e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pat f.  |  Overall Experience 
Rating:
1.0

Customer service was AWFUL! Access times to storage was inaccurate, there were times I could not get in my storage because it was locked before displayed hours. I paid ober $1000 for storage during covid19 pandemic and was charged late fees within 2 days of being late(during a worldwide pandemic). Spoke with corporate and no results. Employees asking for drugs. Awful. Disgrace!

Ericka P.  |  Overall Experience 
Rating:
5.0

They went above and beyond to see to I was helped. Great bunch of people proud to have met them.

Hobert V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angie P.  |  Overall Experience 
Rating:
3.0

Some of the staff was not friendly and welcome during some of my visits. They were either nonchalant or unhelpful during my visits. The storage building was sometimes unclean with trash thrown inside as soon as you walk in the entrance on the storage unit.

Consuela M.  |  Overall Experience 
Rating:
5.0

very helpful, above and beyond

John R.  |  First Impressions 
Rating:
5.0

All the gentlemen that work there are really nice. I was greeted upon entering, they answer all my questions.

tram W.  |  First Impressions 
Rating:
1.0

Had to call several times to ask them to close the account. Never answers the phone

Monicia W.  |  Overall Experience 
Rating:
5.0

Staff was very professional friendly and helpful.

Carol L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany G.  |  Overall Experience 
Rating:
5.0

All staff members at this location were friendly and helpful.

Caroiya W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andy A.  |  Overall Experience 
Rating:
5.0

Ms. Ann and Mr. Courtney were very courteous and helpful and made my moving and storage experience a very good one.

BREANDA B.  |  First Impressions 
Rating:
5.0

Everyone at this location was very kind and professional.

Carol L.  |  First Impressions 
Rating:
5.0

Staff was friendly and professional assured me they would be watchful of my safety in and out of storage area.

Vanessa J.  |  First Impressions 
Rating:
5.0

This excellent rating is solely based on the facility and staff. However, the storage price rates are too expensive. If I would've had time to shop around, I would've gone somewhere else to rent a storage room.

sherri w.  |  First Impressions 
Rating:
2.0

Rats destroyed my furniture

Stacey D.  |  Overall Experience 
Rating:
2.0

I didn’t have the storage for a full month and they won’t allow a refund only had the storage for 6 days my last month

Laniyah W.  |  Overall Experience 
Rating:
5.0

Audie was professional and friendly and always helpful!

joe w.  |  Overall Experience 
Rating:
4.0

The store is well stocked with needed supplies and clean.

Bill C.  |  First Impressions 
Rating:
3.0

Because of the computer it kept sending us a bill and locked us out and we had to have a worker to let us in again that happened twice and we got several letters saying we owed you money when we didn’t .😟

Raul P.  |  Overall Experience 
Rating:
5.0

I had a bad encounter with one employee but management took appropriate steps Intervening and addressing my concerns. I than worked with another employee whom was very Pleasant to work with by the name of Courtney. The unit was nice and clean. It was above my expectations being in a small out dated city.

Rickkea H.  |  First Impressions 
Rating:
5.0

Great customer service.

Fatima P.  |  First Impressions 
Rating:
5.0

N/A

Prince M.  |  Overall Experience 
Rating:
5.0

Very easy, costumer service is excellent

Moonika T.  |  First Impressions 
Rating:
5.0

I will refer UHaul representatives to anyone. The service was excellent.

Barbara B.  |  First Impressions 
Rating:
4.0

great convient and friendly

Quinn T.  |  Overall Experience 
Rating:
1.0

Rats had gotten into all of my things and ruined a lot. It may just have been the area but very poor upkeep.

Cassidy B.  |  Overall Experience 
Rating:
5.0

Very polite staff

Peter S.  |  Overall Experience 
Rating:
4.0

Great service

Quinn T.  |  First Impressions 
Rating:
5.0

Very polite staff.

Peter S.  |  First Impressions 
Rating:
1.0

The staff customer service is horrible including the manager. Everytime I was in the store customers always complaining about the manager.

Sharon H.  |  Overall Experience 
Rating:
5.0

Professional and courteous staff. Excellent customer service.

Andre W.  |  First Impressions 
Rating:
5.0

Uhaul of Albany, GA, storage was a great experience. I will most likely come back in the future for my storage needs.

BREANDA B.  |  Overall Experience 
Rating:
5.0

They was very nice and helpful

Mary S.  |  First Impressions 
Rating:
4.0

All Good

tonya s.  |  First Impressions 
Rating:
5.0

I was pleased with my service and storage

irving w.  |  Overall Experience 
Rating:
1.0

I have never rented a storage unit at this facility. Stop sending me emails.

Dennis S.  |  Overall Experience 
Rating:
1.0

The poor rating is a result of the storage charge I was offered but DECLINED. As of a couple days ago they were demanding I pay $170 for a unit offered and declined at the time of my trailer rental.

Fancher T.  |  Overall Experience 
Rating:
5.0

Never used storage facility. Reserved but ultimately did not need.

Dennis S.  |  First Impressions 
Rating:
5.0

Awesome Service!

MAURICE L. G.  |  Overall Experience 
Rating:
5.0

I was very pleased with the storage Facility. The plan was great also.

Ollie W.  |  Overall Experience 
Rating:
5.0

The fellas there are super nice and helpful

Justin P.  |  First Impressions 
Rating:
5.0

Great customer service. Customer service representative was awesome, great job. They accommodated us when an unforeseen problem occurred. Thank you, thank you, Uhaul!!

Mariah C.  |  First Impressions 
Rating:
4.0

There were a lot of roaches. But other than that, it was great!

Denise M.  |  Overall Experience 
Rating:
5.0

Customer Representative was very helpful and knowledgeable. l was impressed!

Saul F.  |  Reservation 
Rating:
3.0

There was no furniture Dollie on the truck. This, I had to move furniture without the the support. However, I was still charged for it.

KEAUNDRA W.  |  Reservation 
Rating:
5.0

Very pleasant personnel. Facility was very clean. Would recommend.

larry B.  |  Overall Experience 
Rating:
5.0

Very helpful excellent services

Thelma W.  |  Reservation 
Rating:
2.0

This is not the first time that my family has had frustration dealing with U-Haul in Albany. I waited for a while before I was even offered assistance.

Heather S.  |  Overall Experience 
Rating:
4.0

U-Haul of Albany staff was very friendly. When I first moved in, the lights above my storage unit were not working but they were fixed. Overall, I would recommend to others and use the facility again.

TIFFANY T.  |  Overall Experience 
Rating:
3.0

Enjoyed using the u box but it would have been nice to know all the details when we rented them. Thankfully it all worked out and we were satisfied with the rental.

dorathy h.  |  Overall Experience 
Rating:
5.0

I would like to thank you guys so much for your service, this made college transition so much less stressful. I highly recommend this U-Haul facility to parents & students of Albany State!! Thanks aga

trevisha b.  |  Overall Experience 
Rating:
3.0

Very Clean & Great Customer Service .

Aysia R.  |  Overall Experience 
Rating:
1.0

Move was a disaster and not delivered to final home address. Albany made truck reservation and did not have a truck at time for pick up. Had to go to Tifton and return in Adel. Never again!

ron w.  |  Overall Experience 
Rating:
3.0

It was average. Long line and few employees but they held everything together and got everyone in and out as quickly as they could. I will rent again should I need to when I am ready to move again.

Sakita F.  |  Reservation 
Rating:
5.0

I would use Uhaul over again, The Staff was very professional and kind, The facility is one highly recommend to anyone!

ELIZABETH W.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top