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RITA M | Overall ExperienceCustomer Reviews for U-Haul de Saint-Jacques - déménagement et entreposage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Both people were very friendly and professional. Thanks very much !!
JOSE MLocker was secure and clean and the hallway outside the locker was well lit. However, lighting inside the locker was too low. Also, it was easy for the moving company to move my furniture in and out of the locker. The office staff were friendly and helpful. I would certainly use that facility again.
Ann E | Overall ExperienceWas surprised to be told I needed to go sweep and mop the van when I returned it, never had this been the case with any rental I’ve had. Despite only using it for 40kms over the duration of rental I didn’t see the price adjusted to the best rate based on the mileage, I was just charged as originally estimated, which isn’t as per statement in contract which states best price will be provided once vehicle returned and mileage calculated.
Jean-Marc ZGreat Manager very professional
Franco SAwesome customer service
Neil AIt might have been a concourse of circumstances, when I was there two of the customers almost got into a fight. I took the contactless rental so I wouldn’t have to wait in line but in the end you still have to.
Patrick CI really did not like being charge 13$ for returning the truck 90% full, like the picture that I have as proof, and not 100% full like you claimed it was. Plus I was there at 18:05. But since the gentleman was busy with another client, he wrote my returning time 10 minutes later. Beside thise 2 issues, the service was excellent. Cheers
Lesly BBring back being able to use debit or at least update the site information
Amy MI am out of city and my storage things are still there even without payments...payments are coming soon wen we find a place to move Thank you Uhaul
Smally B | Overall ExperienceQuick, excellent service both in English and French. Good location of the local.
Carlo CGreat place service was great quick great place to rent truck thank you
Vladimir DWe were customers for over 30 years changing units as our needs changed. We were totally satisfied with our experience. It was unfortunate when the disposal of unwanted items was discontinued. Thank you for being an excellent place for two generations of our family as their lives changed.
CAROL H | Overall ExperienceThe staff were friendly and knowledgeable. They gave me good Addams the rental process for the vehicle was fast and simple.
sheri sThe staff told me to speak French. They sais we are in Quebec. Charged extra for gas and a hidden fee.
Daniel DThe fuel and mileage was not accurate. I received the final bill with the wrong starting mileage and the fuel marked on the receipt doesn't reflect what I left it with. I wasn't charged for fuel so that is fine but I did less mileage than what was billed. I submitted a photo before leaving U-haul with mileage and fuel gauge on your app and have pictures after returning the vehicule(the mileage on return is accurate on my bill. Most of the staff friendly, vehicule very clean.
Martin BThe employee said we had 150km included at the price and would be deducted from total when we got back they told us nothing was included and price went up another 49$ Paid a truck rental 400$ for 6 hours plus gaz. Spoke to the facility manager Julie and told me that she understood that her employee made a mistake and will let him know but there is nothing she can do and i need to pay Thieves will never deal with you guys again!! Just reserved a 16 foot with Enterprise for 99$ including 50 km and the 0,20 addiones for next week
Pierre-Luc DThe staff were always friendly
JUSTIN D | Overall ExperienceEvery single time I use uhaul I get an over charge even when I put in extra gas , uhaul needs to adjust the way the charge people after they drop off truck . I have proof that I put in more gas then I should of and still got charge . I will be using a different company for now on .
Anthony VWe reserved our unit yesterday and so far we are very satisfied with the service. The employee was courteous and very helpful. The unit was clean and the safety features seem appropriate.
Severina L | First ImpressionsHorrible experiences to have after 2 year and half renting a smaller storage at 253 per month in the U-Haul (De Saint-Jacques - Déménagement Et Entreposage 7350 Boul Sainte Anne-De-Belle Montreal, QC H4B1T4) location. Horrible experience. The manager who is a psychopath. The manager who is a woman asks the client to out three or third times. Abusive language and act like a woman mafia. The manager was etremely rude to deal with client. The small 10 square foot storage costs 253 per month x 29 month and The U haul truck rental for 5500 and The clients pay 12,800 CAD dollars in total to have to deal with a woman psychopath. It is insane. Horrible experience. I never think U Haul has been degradation like this. Moral degradation....
Yan S | Overall ExperienceI reserved 6 blankets that were not available when i picked up the truck at 7.45 am. Also, i do not understand my invoice. I do not see the credit for the blankets. I will call. Other than that, it was easy and smooth.
Adreanne MThe Van looked new and clean, but extremely noisy. Something was loose and even without high speed (around 20 to 30 km/h) it was super loud the noise. Maintenance is needed, not only cleaning.
HARUE Mthe girl was very good for service
Neil Hgood service
Nidia LAll good for me :)
Paula HWay too expensive for a quick job, should have rebates for ultra short rentals
Bryce CGreat experience and much appreciated free month following truck rental.
Patricia A | Overall ExperienceThe vehicle that was reserved was stuck in ice and the staff immediately gave me another and freshly cleaned vehicle. Thank you. A big plus to the agent who helped me navigate through their Return procedure through the Application.
Chantal LI only stores my things there for about 2 months but it was very efficient and easy. I moved in and out on Sundays and it went very smoothly.
Erica U | Overall ExperienceEverything was very straightforward. I only left my things in storage for two months but it worked out great.
Erica UI've used this location many times in the last year and never had an issue. Good staff and efficient service. Will be my go to for my next rental.
Ronald RThe staff were often busy and overwhelmed. I sometimes had to leave before getting a chance to speak with someone. Seems like it's under staffed. But overall the experience was very good
Amy C | Overall ExperienceThe price was very high and the service was very cheap . The man who served me wasn’t professionel!
El MThe mobile pick-up was an horrible expirience. The verification process was so complicated that I had to find another location to pick-up my truck
Loris PJ’avais réservé des couvertures de déménagement et il y en avait pas
Vincent LEverything is fantastic, except there is a branch manager in ST Jacque. She may charge you an unreal amount for car cleaning! Other employees are fantastic!
Kavoos DThe driver door is really difficult to close. Might need to be looked at. The service was great
Krystine DThe clerk at front desk was not able to finalize my contract for storage locker or give me my access code due to lack of training. I was unable to enter the building at night when I wanted to deliver another load.
Rob V | First ImpressionsLuckily I took some van photos before trip, there were some scratches that weren't marked with the usual sticker.
Florin MIt was simple to rent the storage space.
Dominique B | First ImpressionsAll good 👍
Erkan H | Overall ExperienceAwful people, the maneuver is incompetent and should not be working with the public, I am pursuing charges on another person that works there
Tamika A | Overall ExperienceThanks so much!
Vanessa RI was at the location to make a reservation. Different people gave me different rates, which was confusing. Finally, they gave me the rate of 309.28. However, today I found out that the receipt has been changed and they charged me an additional 159.04. The guy there, named Mehdi, had told me there wouldn't be any extra charges. Now, it's been taken from my credit card without my consent.
Farideh EPlease smile when welcoming new customers!!
SAMIR GEverything went smoothly, couldn’t ask for a better experience. Thank you.
Mary BExcellent service.
DIONYSIOS G | First ImpressionsCharged 67$ + 20$ from my own pocket for fuel, for 2hours and less than 15km it's a bit overcharged...
dylan hWas given a frozen truck : had to remove the ice and snow, no help or tools provided. While doing so, I was rudely asked to move my vehicle from where it was (no indication anywhere where to park). The truck was unaligned, which made it hard to drive. I was charged for 230km when I have proofs that I did less than 150 (99+27, to confirm, google tracking i on and follows me everywhere). When I told the manager it was impossible, she did not even want to listen or answer my question: who inspects the odometers? I did touch a button close to the wheel when trying to regulate the very low lights on the truck. I explained to the manager that we couldn’t declare anything in the app (at the question “is there anything wrong with the truck”), and it was like that for more than 3 years. Once again she rejected any responsibility over the website or the app, but was speaking about “her trucks” and reminding me she was the owner of the branch. I personally treat people with respect, whoever they are, but this lady made me feel as UHaul tought I was no one and my words were not even worth listening. She was making comments and eye contacts with her employees, including the rude one from the pick up that said they had no time for this, one of them making a hand sign meaning I was crazy. This person refused to listen to me or look at the proofs i had showing her it was impossible that I made 230km, and asked her again who checks the odometers. She said she did not believe me since the client before (who did something like 20-30 miles, the amount of money is way different) after I told her that the invoices were often mistaken and no follow up was done. Please tell me who does inspect the odometers and when was this particular truck inspected. I was given a shaky truck, was charged double of km I did, rudely spoken to and then yelled and laughed at by a very unprofessional looking and sounding women, who couldn’t even speak proper english with on the phone, but found a way to be rude at and made sure we all hear it. I asked her not to charge the credit card on file as I was not agreeing at all with all the overcharges and amount of km, she nargued me and say ah youre not lucky it passed, do your complaint and I ll reject it. How unwilling is this person to give good customer service actually help people with their requests, always answering she does not program the website and apps and that its her branch’s.
Michael REven though I had a reservation confirmation number, it was NOT in their computer, so i had to choose a larger truck which ended up costing more and used more gas.
shelley lService a la clientele impeccable. Merci mille fois !!
Michel Geverything was great. Thank you
Krystine DThe person serving was very cold and rude. Does the job with no interest at all of customer service experience.
Dickson NThe staff was knowledgeable and helpful
Ronalda Teverything was great. Thanks
Krystine DDid not get back my deposit. Please give back what is mine
david fles préposés ne sont pas gentils, et aussi le distributeur automatique de paiement pour la possibilité de glisser la carte n'a pas cette option d'approche, il est très ancien et le préposé doit toujours le réparer pour que nous puissions l'utiliser.
Jucelei BNunca recibí mi factura llame y nunca me la mandaron
JUAN FPlease Charge Fair. Fuel charges were added for no reason. I filled fuel myself and still they charged me for fuel and also fuel charges are very high than the actual rate of fuel. Very disappointing. My mistake is just that I didn’t close the trip online and trust representative to close it for me. I have receipt of fuel as well.
Aman KWebsite and app don't work
Soraya BIt was very easy and the guy at the counter was very helpful - he gave me a quick tour of the facility to find my storage unit.
Erica U | First ImpressionsCe serait apprécier que lorsqu’on clic sur le lien français du sondage qu’il soit en français. Ce n’est pas difficile à traduire.
Michel hThe self check-in for the truck was great! Very efficient and clear with the App. And for my storage, I was able to get a quick tour to my unit. It was great that we could use the large trolleys they have to move our stuff. So far, so good!
Erica UHave a better attitude. I'm talking about the male employee who sent me to another U-Haul location for nothing, not the female employee who eventually checked me in.
Thierry GExcellent service. Very much appreciate dealing with the staff at this location. Professional, fun, knowledgeable and courteous. Well worth my time !!! Julie and her staff (most notably Dave) deserve accolades.
Claude BAlthough we have just emptied our locker, the past few years as a UHaul customer are noted as "excellent" in every regard. Thank you All! P.M.Regan, Les SAbles par Gryphon Inc.
Marguerite R | Overall ExperienceAvoir des code promo pour les clients
Adel BThe staff were lovely, and helpful. I had crutches and they let me park my car in the lot, which really helped. The gas and mileage were not the same on the contract as in the car vehicle, but it was resolved quick;y. So a couple of little glitches, but it was handled with care and the experience remained positive. Thanks!
Lindsey WSUPER SUPER HAPPY WITH EVEYTHING FROM START TO FINISH.
Peter W | Overall ExperienceAgent was bitchy. No customer service skills. Total attitude.
Larry DTrès mauvais service à la clientèle, la personne qui s’est occupé de moi était très désagréable avec moi et n’essayait pas de réparer ses erreurs.
Estelle RThe storage is clean and well maintained. The staff is very nice and respectful. But I didn’t like it’s price (too high) and it’s opening hours compared to other competitors. I won’t recommend this storage.
William K | Overall ExperienceLa personne il ne pas Profesionneur,il ne ce pas comment respecté les Clients.
Eric Mit's a good job you are doing keep up the great service
Christy AIf I need storage again one day I will return to U-Haul. The helpers at the front desk are polite and informative. The facility is clean. Thank you!
MARILYN M | Overall ExperienceI was not guided through the process required ‘move out’ my locker and signed up to an autopay (without my knowledge or consent) and as a result I was charged additionally without my knowledge. This amounted to approximately 900 dollars. I feel cheated and angry- especially given the hostile and confrontational manner in which I was treated. Simply put this was the worst consumer experience of my life. I will crawl through broken glass to not deal with U-Haul again.
Liam W | Overall ExperienceThe 2 employees were helpful, polite, and knowledgeable.
MARILYN M | First ImpressionsGreat staff, very helpful. Will use again in the future.
John L | Overall ExperienceGreat staff helped me out very well any questions I had they answered as professionals I would recommend the uhaul on st Jacques to all my friends and family Clean environment and truck was clean also not like other places If I could rate them out of 10 It would be 10 out of 10 Thanks to all the staff
Chris L | First ImpressionsThe 2nd person I dealt with, Emile Marciano, was efficient, respectful, and professional. But before him, I had a terrible experience with the manager, Julie Lescard, @ St. Jacques St. in Montreal, Quebec. This is not the first time I have had to deal with this woman. She is rude, inefficient, and cares nothing about the disabled. Her only concern is slapping on fees, with no interest in listening to a customer’s situation. I was charged a ridiculous late fee of $15.00 for being 5 days late….in ONE month ($30.00) even after I explained a mixup with my bank. If she is representing U-Haul, then they are nothing but greedy, dishonest and money grabbing. They show no respect for their customers.
Patricia T | First ImpressionsI loved the staff. They could answer my questions and took care of me. My locker was well located the nothing was damaged. I'll use you again.
Wayne H | Overall ExperienceThe staff was variable, some super helpful and more a bit surly & not interested in being helpful. The day I closed out, the woman was barely tolerant of my needs ( I was the only one there) and seemed distracted and more interested in a smoke.
Sara M | Overall ExperienceStaff was on the ball
Paul S | First ImpressionsNo light in the locker unit
Lewis O | Overall ExperienceEvery one that i delt with was very polite and very pleasant
Benoit D | Overall ExperienceStaff at reception are very good, but every time we went there was a long wait.
debbie m | Overall ExperiencePréposé fut très serviable et avenant.
Rene D | Online Move InMy unit 1213 could use more light. It was in a darker area so not much light penetrated.
Sophie-Line K | Overall ExperienceWell situated, it was a good place years ago..., when it was reasonably priced and had access 24/7 for the same reasonable price. New paint every 2nd year and new lights is not going to keep me there for more than $1,500 per year with limited access unless I pay even more. Over the years I paid more than $25,000 - enough to buy a brand new car, but I am still driving my '97 car... It was time to leave and start saving. It's supposed to be the last place to cut..., has become lately the first to cut.
PEPI P | Overall ExperienceI only wouldn't recommend because of the price, for an unheated unit it is pretty high but I had a time sensitive issue to resolve. The staff are great.
Kelly L | First ImpressionsWould be practical to be able to phone the local U-Haul instead of an American call centre.
Michael W | Overall ExperienceThe experience was wonderful from A to Y, as concluding the contract with U-Haul was poor and I don't intend to recommend nor do business again with them. The facility is wonderful, service great, very clean and all. I finished the contract on the 13th of December and I payed for the whole month the 9th of December. I understood that the payment is full and final for the whole month and they don't reimburse the difference. It's understandable to put such policy in place to avoid many transactions of reimbursement. Although, when a client calls or make a request, the simplest thing is to listen and make a decision based on the facts and potential business in the future. The manager told me he had absolutely no power to reimburse a portion of the monthly rent. Basically I paid 200$ for 4 days of storage... Any business client oriented would have made something to keep the relationship. I am taking my personnal time to make sure U-Haul listens to my comments and understand I won't be recommending them (quite the contrary) and will make sure to do business with competitors in the future just because of 200$... It's all about customer service and I felt left out for a simple request like this.
Jordan L | Overall ExperienceHas been a pleasure to do business with you. Staff always were friendly and knowledgeable. This was a very good experience, my stuff was secure and warm and the price was reasonable.Thank you team at st Jacques fir making my storage experience a memorable one. Job well done A++++++
mattew w | Overall ExperienceYour associate Liam Gamache was a real pleasure to work with. He explained everything to us in a patient and respectful manner.
STEPHEN A | First ImpressionsThe facility is clean, temperature controlled, secure and well managed. Staff were very helpful. Availability of a plethora of moving snd packing materials for purchase, was also a benefit for customers.
Glenda W | Overall ExperienceGoof service but extra charge for garbage bin use was a bit much and we had a few mice. Overall happy with it
Brian A | Overall ExperienceOn first day, code not accepted on side entrance door panel. Discovered to be deficient. Double entry of code to activate elevator is a real nuisance!
Lawrence K | First ImpressionsThe only thing lacking was proper lighting in the unit. One ceiling bulb for a 25x12 foot unit was not sufficient. Had to install some temporary lighting.
Marc G | Overall ExperienceTerrible management, The girls in front when I am physically there - are very helpful and know their stuff, but it is IMPOSSIBLE to resolve ANY issue, on the phone - which never answered and transferred to main UHAUL line, where they have no idea how to help. I work extensive hours and it was a perpetual mess to ask for help or solve anything online / in the phone. PLUS : they were bothering everyone for late payments. I AM OK to pay extra fee if I am late, since I travel a lot for work and pay bills only during dedicated hours, but 10 phone calls to my members of family, and my work stuff for 350$/month - is is a true over exaggerating. The owner of this specific facility should get a grip on his management.
Dmytro P | Overall ExperienceFriendly staff at counter ( thanks Tristan and the other guy with the beard ) Nice maintenance lady I like the fact that there is a space to donate items. We had a Christmas tree that had to go!! Thanks
Angela C | Overall ExperienceI noticed a whiteboard that suggested you were away from the office at the time of my dealings with your representative; they are doing your business no favours. See my Google Maps review of your enterprise, Emile. https://goo.gl/maps/HGCYUJEA2x1BCC3W8
Katia O | First ImpressionsLittle basis for comparison but excellent overall
brian w | Overall ExperienceNeeded a larger space so I had to move to Uhaul Lachine for the lower price and availability.
Robert S | Overall ExperienceOverall, my experience as a customer of what I believed was a reputable business was terrible. I was falsely reassured over the phone twice by local employees (when requesting information about fees associated with 1 additional day of locker occupancy), and harassed to complete a payment afterwards, feeling cornered. I have felt hustled, scammed, bamboozled, hoodwinked, and led astray by the numerous UHaul employees I have spoken to. I contacted the GM, as well as the 1-800 phone number and emailed the district manager, none of which were of help.
Alexandros H | Overall Experienceyour staff is indifferent and bordering on the rude. They treat you as if they are doing you a favour, really quite unpleasant.
Denis D | Overall ExperienceCustomer service agents were excellent and very accommodating. Highly recommended.
Robert S | First ImpressionsMy experience with UHaul storage was always pleasurable
Victoria J | Overall ExperienceI had wanted to reserve a large locker a week before needing it but none was available. However I was contacted a few days later because one became available and it was reserved for me. I was very pleased with the follow up
Belinda H | Overall ExperienceTrès bon service de Liam !
Maxime C | First ImpressionsAgent très courtois!
Judith M | First ImpressionsOverall great - one thing I would say is that the metal around my locker was very sharp and it ended up cutting into my elbow pretty good when we moved in.
Andreas S | Overall ExperienceI like Liam. He’s a good kid
Pierre-Philippe S | First ImpressionsOnly used the storage for two months because too expensive
Vivianne V | Overall ExperienceLiam is an excellent manager. Helpful and personable.
Zsolt A | Overall ExperienceConsider illuminating the actual storage units. The hallways are well lit, but once you access the storage units, there is no light fixture once inside, which would enable owners to better arrange items in their respective units.
Paris V | Overall ExperienceI never used the storage nor set foot on the property . You allowed someone else to use the storage and then charged me. I want the charge reversed. I was still in BC when the unit was allocated to someone to use on September 18. I did not arrive in Montréal until October 1. Someone already was using the storage. Please let me know when you have resolved this matter
Tom M | Overall ExperienceLa promo de 1 Mois gratuit ne fonctionne pas sur l'application et je n'ai pas pu en profiter même si je suis eligible.
COMLAN C | Online Move InThank you !
jean l | Overall ExperienceExcellent service. Would 100% recommend. Thank you
Noemy C | Overall ExperienceLe préposé était extrêmement serviable et courtois!
Matthieu L | First ImpressionsThe young man, Damian I think, is absolutely wonderful! Made sure I got everything I needed. Had everything ready and went through all the steps with me. He’s very patient and polite. The place is very well maintained.
nadine D | First ImpressionsThe service was expensive. Even at the price we paid ($165+tx), we had restricted hours. When we once made it a few minutes before the closing time, our code would not work. Also, having to pay for a whole extra month when I only needed it for 2 days into a new month was extremely annoying - if they could have at least prorated by the week, it would have been much more reasonable. Finally, when I wanted to close the account, since I was no longer in the city, I called the branch several times to discuss arrangements but I kept being put through to the central call centre. The call would send a message to the branch to call me back but it took 3 messages before the branch ever called back. And then, when we went in person to close the account, the service was extremely slow. After paying an extra 164$ + tax for 28 days that I did not need, it was really disappointing that I also had to waste so much time due such poor service or a shortage of staff.
Sathya D | Overall ExperienceLiam was a great help!
Zachary T | First ImpressionsUn item de notre entrepôt (qui avait été oublier à l'extérieur) à été jeter par le personnel SANS que nous soyons contacter... Aucun service/aide/compensation n'a été offerte malgré que nous ayons tenté d'adresser le problème... 500$ en perte personnel pour une erreur commise par les employés... Service plus que décevant.
william s | Overall ExperienceLiam was great
Firas S | First ImpressionsThe storage is understaffed. They were not able to answer my calls for a full day. I was finally able to checkout by connecting to the center office who sent them an email.
Gokce K | Overall ExperienceThe lady that assisted me was very helpful.
Angie B | First ImpressionsJe n'ai que du positif à mon expérience chez U-HALL ! Je recommanderais mon expérience à mes connaissances. Merci à vous tous ! Diane Boule
Diane B | Overall ExperienceI was very unsatisfied with my experience. I made reservations for a outdoor storage then was told upon arrival it wasn’t available and was offered a smaller storage on the second floor. As well I was offered a discount promotion and when I arrived at the counter I was told it was not valid
quinn w | Overall ExperienceThe unit was dirty and full of spider webs. Also theres a big support beam in the middle of the unit, which isn't great.
Bianca D | First ImpressionsHelpful staff, clean bathroom, never waiting to access loading dock all around 2thumbs up
Michael B | Overall ExperienceTristan was friendly and helpful even as he hurried around serving various customers because there was only one desk open. A very impressive young man.
Philip C | First ImpressionsI was told over the phone that I could secure a vehicle with my visa debit and they even took my visa debit down to hold the appointment then when I arrived on moving day they refused to let me book without a credit card insane it’s literally the day I’m moving and they refused me a truck they booked with my card in the first place the staff was rude and the whole facility was dirty they said they had poison lying around for the rats wtf ?? I also paid for a storage which was advertised at 149$ in a large sign on their wall and they charged me 175$ worst place ever
Sasha A | First ImpressionsUnite mal éclairé. Personnel mal informé . Manque de courtoisie et de communication de la part du gérant Emile Marciano.
Etienne V | Overall ExperienceThe premises are well-maintained and the staff very helpful. Very easy to access to our unit and the location is convenient. Thank you for your excellent service.
Zsolt A | First ImpressionsBien que tout ce soit bien passé à l'acceuil. J'étais extrêmement déçue et frustrée d'apprendre surplace que je ne pouvais pas bénéficier du mois gratuit d'entreposage que j'avais discuter par téléphone. D'après la personne de l'acceuil il arrive souvent que le standard se trompe. Mais là c'est une erreur d'environ 300$ qui est très fâcheux. La personne du standard m'a juste indiqué que je devais d'abord avoir louer le camion avant la location de l'entrepot. Ma location d'entrepot était pour l'aveil donc j'ai fait changer la date de réservation d'entrepot sur ses conseils. Tres décevant surtout que je planifie de louer l'entrepot jusqu'au minimum Juillet, ce qui fait au minimum 3 mois.
Zahra T | First ImpressionsI was disappointed that I reserved a 10' x 20' locker but when I arrived they could only give me two 10' x 10' lockers. This is less convenient than I had planned and no one warned me so by the time I got there with the movers, I had no choice but to accept what was given to me.
Kimberly F | First ImpressionsMerci !
PAUL K | Overall ExperienceI will definitely recommend U-Haul for storage space.
Peter B | Overall ExperienceExcellent service. Rien à redire. Je recommande.
Mirella G | Overall Experiencemy only suggestion would be to increase the number of carts - frequently a problem to add to / clear out your locker when there are no carts available
Joseph W | Overall Experience10 ans d’excellent service
SUZANNE B | Overall ExperienceThe storage space is close, convenient, and perfect for my storage needs
LYNDA B | First ImpressionsI was not told the first payment had to be on a card I had to run to the bank a second time while the movers I paid by the hour waited so it cost me an extra hundred dollars. They should make that clear so these situations can be avoided.
Angie C | First ImpressionsPersonnel mal formé, pas au courant des promotions faites sur le site. Personnel peu motivé, donnant très peu d'explication sur le fonctionnement de l'établissement. Expérience client déroutante.
Frederic D | First ImpressionsI would usually give UHaul an excellent rating, but for this move it was a disaster. I had pre-arranged the rental of a second locker for Oct 1 and was careful to ask whether it was OK if I came later to put the lock on because the moving truck would be arriving sometime between the 10th and the 18th of the month. When I got there, I discovered that the locker was rented to someone else. i was told that according to your policy, if someone does not come to put their lock on the locker quickly enough, the reservation is cancelled. I guess I understand why, because you have a lot of no-shows, but I was under the impression that I would start to be charged from the 1st of October automatically. This caused a great deal of inconvenience for us because we now will have to 1) pay more for a larger locker until a smaller locker is available, and 2) move my stuff again into the smaller locker. To avoid this for others in the future, I think your communications should make the rules about reserving more clear and up-front. It would have been nice to have a reminder email saying that my reservation would be canceled if I did not call or present myself in short order. I would have quickly called and resolved the issue immediately.
WENDY P | First ImpressionsFriendly staff, I always leave satisfied.
John L | First ImpressionsExcellent service by the fellow at the desk at the location. Difficult to reach by phone. There should be the ability to. make changes to the reservation on the web site
Elaine H | First ImpressionsSamedi, le service était moins agréable que dimanche...
Gilles D | First ImpressionsI've never used a storage facility before and I found the whole experience to be surprisingly easy. The staff were always helpful and friendly.
Marjorie K | Overall ExperienceKeep up the good work.
ANTONIO F | Overall ExperienceI liked storing at U-Haul but the price was way too high
Yanick R | Overall ExperienceI found it difficult to find and print the monthly receipts online. The people at uhaul are great but the webpage is complicated and difficult to navigate.
DOUGLAS L | Overall ExperienceStaff very helpful , friendly and always answered any questions that you may have
Alessandro L | Overall ExperienceLes locaux étaient propre, les employés plaisants.
Madeleine T | Overall ExperienceLe local loué n'est pas éclairé. Une porte de débarquement est brisée depuis plus de 2 semaines et n'est toujours réparé. SVP prenez note car pour $230/mois taxe incluse, c'est beaucoup trop cher pour le service offert.
Louis P | Overall ExperienceAll good, helpful staff
Ronald S | Overall ExperienceI spent over $6500 at this location in the past year!!! Due to some unforeseen circumstances, I was running late on the day I had to vacate my storage locker by the "deadline" of 12:00pm. I asked the location manager, EMILE MURCIANO, if I could have a grace period of 1-2 extra hours (so as to avoid paying $360 for another month, when I'd be just 1-2 hours late). He flat out refused to accommodate my request. When he was reminded about how good of a customer I was and how much money I had spent at this location in the past year, he claimed that it was out of his control and blamed it on "U-Haul central." I contacted U-Haul customer service and they also tried to convince EMILE MURCIANO to have some compassion and leeway, yet he repeatedly declined to accommodate me in any way whatsoever. U-Haul customer service told me that the decision isn't up to them, but is at the sole discretion of the location manager. So, not only was the customer service absurdly poor for not accommodating a very simple request made by a high-paying customer, the location manager, EMILE MURCIANO had the audacity to blatantly LIE TO CUSTOMERS. He could have easily permitted another 1-2 hours but tried to blamed "U-Haul central." This type of behaviour is egregious. Also worth noting: the larger locker I rented at $360/month had ONE tiny lightbulb hanging from the ceiling and made it impossible to see anything in my unit unless I brought a flashlight. That is unacceptable. Also, there are signs stating that this facility utilizes insect and pest control, yet somehow when I unpacked my contents, there were flying insects in my boxes (which could NOT have come from me). I have videos and photos to support all this. So, overall, I would NEVER recommend this facility to anyone and I would strongly recommend that EMILE MURCIANO receive basic customer service training.
John S | Overall Experiencetoo expensive!!!
Stephanie C | Overall ExperienceVery pleased Thank you
Rosemary P | Overall ExperienceFriendly, professional service, very easy to get a storage unit
Peter F | First ImpressionsExcellent service
Debra C | Overall ExperienceVery helpful staff. A clean and well maintained facility
ALLAN B | Overall Experiencegreat service staff was very good
Harry A | Overall ExperienceThanks very food
Ramsay L | First ImpressionsNo complaints whatsoever. Very friendly and professional staff. Clean, secure facility.
constantine g | Overall ExperienceThe person who registered us was was very polite,, helpful, excellent service!
Debra C | First ImpressionsGood friendly service clean environment
Hille V | Overall ExperienceMy first time renting a storage locker and it went very smoothly. Felt safe and secure and service was helpful.
nazaReno G | Overall ExperienceJust want to said thanks again for a clean storage place.
Linda B | Overall ExperienceI have used your storage facilities for more than 10 years now. I am extremely satisfied with the staff and storage local. If it was not that I have retired from working , I would still be there
119757 C | Overall ExperienceA+
David S | Overall ExperienceGreat place well maintain
Theriault M | Overall ExperienceEFFICIENT,HELPFUL,SUPERB SERVICE--WOULD DEFINITELY USE AND RECOMMEND THIS FACILITY. MERCI BEAUCOUP
Martin L | Overall ExperienceVery satisfied
Mark H | Overall ExperienceThe place is very clean and secure.
Hille V | First ImpressionsMy overall experience was ok, my personal belongs was safe and secure, no water damage.
danette d | Overall ExperienceVery good overall experience
ALEXander G | Overall ExperienceOccasionally, waiting time for service is a bit too long, but service is excellent.
Peter F | Overall ExperienceEverything was excellent.
Stefan S | Overall ExperienceVery satisfied with the service
ANNE W | Overall ExperienceVery good facility
CHRISTIANE G | Overall ExperienceStaff always very helpful.
Ronald D | Overall ExperiencePourquoi est-ce que je reçois ce sondage en anglais?
martine p | Overall Experienceevery thing was perfect
Amir A | Overall ExperienceThumbs up!
Brigitte B | Overall ExperienceA very complete, clean and professional operation!
Peggy L | Overall ExperienceGreat experience. Thanks.
Marguerite N | Overall ExperienceVery professional employee was nice explanations were clear overall a great experience definitely will come back if needed
Giovanni M | First ImpressionsRapide et efficace
suzie f | First Impressionsgreat and friendly services
ANTONIO F | First Impressions1st experience with a storage facility. Was simple and smooth to get started, facility is very user friendly and it seems secure so all good so far. Dr Ron Dimentberg
Ronald D | First ImpressionsThey were very helpful and very polite very nice experience especially being my first time renting a storage space Thank you Kerrie
kerrie p | First ImpressionsTtHE STAFF WAS ALWAYS VERY HELPFUL AND THE SERVICE WAS EXCELLENT
LYGIA P | Overall ExperienceVery comprehensive employes. Good compagny. I recommend to all !!!
Eric R | Overall ExperienceVery Good
Tom C | Overall ExperienceThe employees there were very professional and well organized. They were very patient and knew what they were doing.
Julius A | Overall ExperienceVery friendly and helpful staff. I am a 74-year old customer who has been able to use the facility, alone most times. Your facility is safe and clean & very convenient for unloading & unloading.
DALE H | Overall ExperienceA bit expensive but top notch.
Carmen L | Overall ExperienceEverything worked out perfectly for my storage time at uhaul. I would certainly use them again.
Julian F | Overall ExperienceExcellent experience. Staff very professional, helpful and kind. Facility well maintained, clean and exactly what I needed. Thank you!
Nicole S | Overall Experienceinformation from Emile was thorough, well explained and helpful and polite. Facilities were clean, I feel our items will be secure in the storage facility. thank you
Tony D | First ImpressionsA-1 everything
BERNARD G | Overall ExperienceNous devrions être en mesure de choisir la langue de ce sondage...
JACQUES T | Overall ExperienceThe only somewhat negative comment would be that is a bit difficult to find.
ANNE S | Overall ExperienceI had a very good experience with this storage facility.
Cynthia G | Overall ExperienceVery professional service from Kendon and Jean-Loup. 10 times cleaner and safer than depotium. thank you :D
Zack S | Overall ExperienceThis U Haul Location is excellent. The staff are friendly, helpful and efficient. Having 24 hour access to our unit made our moving and storage project really easy. Thanks U-Haul! Brian V.
brian v | Overall ExperienceEmployee was very knowledgeable and helpful and took care of my leaving while serving someone else.
Gabriel A | Overall ExperienceIts ok
Dominique G | Overall ExperienceSi g encore besoin vais revenir...merci
Richard T | Overall ExperienceGentleman who served me was extremely knowledgeable and showed me everything I would need to know to operate smoothly.
Gabriel A | ReservationExcellent facility and friendly and helpful service as well as efficient and honest communication. Thank you
Lloyd S | Overall ExperienceTHank you
Paul A | Overall ExperienceThe service was always EXCELLENT and friendly! All the years the we had our units there we always got first class service. Thank you!
CHRISTINE L | Overall ExperienceGood service from Kendon and whole staff.
David M | Overall ExperienceGreat storage!
XAVIER P | ReservationGood
alicia e | Overall ExperienceKeep up the good work!🌝
ANTONIO F | Overall Experiencegreat staff, and manager, friendly and efficient and helpful
STEVEN G | Overall ExperienceUsed this storage facility and rented its moving vehicles many times. Never experienced any problems - always excellent service and professional staff.
GREGORY M | Overall ExperienceVery pleased by whole experience. Thank you!
joanne p | Overall Experience1. Misleading online purchases process - paying online in advance only means resrerving, my movers had to pay when arrived on site 2. Storage room was not ready on day it was confirmed for
David L | ReservationEverything was excellent. Thank you!
IVANINA P | Overall ExperienceThe owner is very strick
Christian H | Overall ExperienceNaturally 24 hour access would be more convenient, but I had no difficulty with the time frame given. People were friendly. Place is clean, well lighted, & had 2 elevators in case one malfunctioned.
Barbara C | Overall ExperienceWas happy with the storage facilities. Less happy with the truck rental experience
ludmila r | Overall ExperienceMore staff at the reception is needed
Suzanne L | Overall ExperienceGreat experience
JAMES A | Overall ExperienceRien de spécial à dire!
CLAUDETTE P | Overall ExperienceExtending the opening hours would make it even more excellent!
yann-gael g | Overall Experience