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Yves C.Customer Reviews for U-Haul de Montréal-Nord - déménagement
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing it's well run
George M.Good vehicle Thanks!
Eugène A.Ce centre de service est totalement désorganisé. Ils ne comprennent pas et ne cherche aucune solution. Ils ont même refusé de communiquer avec le service U-Haul pour régler la problématique. Le dépositaire ISA Auto direct à communiquer avec eux avant mon déplacement pour confirmer la présence de l'équipement. Rendu sur place les deux équipements présents étaient défectueux et un supposément 3e était porté disparût. Le site est mal organiser car la gestion d'un seul retour fait en sorte de bloquer l'accès aux équipements. Très désolant d'autant plus qu'il s'agit d'un centre U-Haul. Aucune validation du bon fonctionnement de l'équipement et des lumières avant le départ, de plus la plaque d'immatriculation était tordu et illisible, ce qui est illégal. Pour être bien certain que mon commentaire seras pris en considération, je l'ai traduit dans Google... This service center is totally disorganized. They do not understand and do not seek any solution. They even refused to contact U-Haul service to resolve the problem. The ISA Auto direct dealer to contact them before my trip to confirm the presence of the equipment. When we arrived on site, the two pieces of equipment present were defective and a third one had apparently disappeared. The site is poorly organized because managing a single return blocks access to the equipment. Very sad especially since it is a U-Haul center. No validation of the proper functioning of the equipment and lights before departure, in addition the license plate was crooked and illegible, which is illegal. To be sure that my comment will be taken into consideration, I translated it in Google...
Denis B.Thanks. good service
Alveiro G.Acceptable
ERiSTIN V.Each time, is samething on many UHAUL the service is to long, no enough employe, too many people, THE PARKING IS TO SMALL, no organisation.
Pierre L.I recommend 👍🏽
Michel Ange J.Thank you
Mohamed S.Too busy..too much customer. No room when you leave with truck or car. Have to expand to bigger land.
TRAN H.The manager was very professional and comprehensive. He explained to me how it works. im satisfied with the service !
VANESSA A.Très bon service, Merci
Michel L.I rented a pick up truck. Equipment was in excellent shape got nothing to say about that. My issue was with the service.. I picked up my reservation at 10100 Pi-ix, the guy was speaking to his friend on the phone right in front of me while he was taking my information.. that was pretty average this is poor service. I want to beleive that this was an isolated situation and that its not standard behavior in all U-hauls location
Schadrac E.But, $20 dollars gas for a 32 km ride. no idling, in town, this van has a problem!
Jacques B.Thank you so much for very good service. Beautiful team.
Johnny F.Hier le commis était continuellement sur son cellulaire. De plus le camion était défectueux, la transmission n'embarquait pas bien. Mais en général, les commis sont attentifs et les camions en ordre.
clic C.They give me the lat even if I have to go far
Ramdane F.Ok
Guilherme N.This time they nailed it I wish they were always like this
SEYEDEHNAZANIN G.Very nice Manager, efficient staff.very polite staff.
Roger-Pierre G.Rude staff Low level of cleanliness People being serve before my reservation
Richard P.U-Haul is bad
younes C.Très satisfait du service
Rodrigue M.The trailer was suposed to be 4 feet and was 3 feet wide. But the service was very good.
Julien E.Nothink special
MATHIEU C.See on Google !!!
Chantal D.The personnel was courteous, but we ended up with a much bigger vehicle than anticipated because the van we had rented was stuck in the snow, as it didn't have the appropriate tires for the season. This left us disappointed and displeased as it made logistics much more complicated for us.
Christian M.Rapidité et efficacité lors du retour du camion merci!
jean F.Good job
Dickenson M.Super service à la clientèle!
maison E.Pros
Ilia L.Stop stealing from customers
Nadia M.The staff was very rude and chose not to speak English at all. I returned the truck with more gas as when I picked up the truck, I was told that if I brought the truck back with 1/4 fuel in the tank, I'd get $48.15 back but the staff at this location did not know how to reimburse me for the gas so I ended up calling Uhual customer support to resolve this matter
Noman A.Excellent
Paul Jr P.D'habitude les camions sont bien entretenus mais cette fois ci je n'étais pas satisfait de l'équipement car le siège ne se rabattait pas ce qui m'a donné un mal de dos toute la journée
Madjid A.Truck whit very low mileage !! Only 434 km brand new truck very nice experience!
PHILIPPE D.A bit more courtesy and civility would go a long way. Behaviour a bit crude.
pocecco M.Good
winni C.J'habite Ottawa et je suis allé louer un Cargo Van à Montréal, mais leur servcie à la clientèle était bien en déça de ce que j'ai toujours obtenu à Ottawa. Ils m'ont fait perdre du temps/30 minutes en prétendant que mon adresse était introuvable dans le système. Alors que deux jours avant, j'avais loué un gros camion à Ottawa sans problème. Recommandation: formation en servcie à la clientèle serait appropriée pour ces agents.
CHRISTIAN T.Be sure that the trealer back door is close before departure
Francesco G.Got screwed on extra gas charges I did a total of 35 km And according to what I got charged They were saying that I used 20 litres of gas
Giuseppe R.Me entregaron la camioneta según ellos con medio tanque pero cuando la encendà estaba dos lÃneas menos de medio tanque, aún asà lo llene a el lÃmite que me pedÃan y aún asà estando un poco abajo del medio tanque me cuestionaron de porque no estaba en el lÃmite acordado. DeberÃan tener más cuidado y verificar asà como lo hicieron conmigo con los demás clientes ya que si le eche gasolina y según ellos no.
Gabriel F.Customer service was not the best. The guy who served me couldn't find my online booking and was going to start from scratch and then an older guy came to help and found it. Also, I had some trouble communicating and getting a straight answer from him, again, the older dude was able to answer more clearly.
Anh Tuan C.Thanks
Johnny F.Service à la clientèle médiocre
Rachid H.Amadou a été patient et courtois, malgré la situation. Puis Samir du centre d'appels a également sauvé la situation. Merci à tous les deux!
Marie-Claude D.Thks
Johnny F.Great experience, can't think of what needs improvement
Miele R.The service is very good,they respect people who speak English and they are really giving good service
Theolin S.Je cherchais un équipement à Québec et le seul disponible était à Montréal, des deux employés présents un nouveau apparament manquait clairement de formation pour faire son travail l'autre était parfait
sylvain M.The truck was old . Steering losse . Dirty,
Mario L.