Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hello,
The staff were amazing. Kudos to them. I will buy a box of donuts and will take them personally.
Thank you
Mahdi Eftekhari Moghaddam
Rating:
5.0
Great customer service!
SCOTT DURNIN
Rating:
5.0
Customer did not leave a comment.
Arturo Cervantes
Rating:
5.0
I was not able to make a reservation on line
I tried 3-4 times
At the end
I thought it was done
When I went to rake the truck
The guy said I did not have a reservation
I was surprised
But I knew exactly what I wanted !
I was fast to do another one.
It was a slow day
W hat about a very busy week ?
Thanks
P
Pierre M
Rating:
5.0
Customer did not leave a comment.
michel jette
Rating:
5.0
Customer did not leave a comment.
Michael Jivotovsky
Rating:
5.0
Customer did not leave a comment.
stefane trudel
Rating:
5.0
Customer did not leave a comment.
Larry humphrey
Rating:
5.0
Customer did not leave a comment.
leigh Johnston
Rating:
5.0
Customer did not leave a comment.
Nicholas Seymour
Rating:
5.0
You have to bring with you your own snow brush, and your own lock -cadenas- to close the back door if it is a 10’ truck.
I had a bad experience with u haul before with a bad maintained van. The battery emptied while parked and the hook couldn’t open. We wasted lot of time and finally the van had to be tooled. That happened in u-haul st Jacques. However we got excellent help from the company by phone to solve our problem at that time.
eduardo pollak
Rating:
2.0
The customer service was truly excellent. However, the equipment provided was not safe. The tires were completely finished/not secure at all and one of them blew out on the road, leaving me stranded too far for roadside assistance. I did 2000km with a trailer, I expected to have safe tires. I'm lucky the tire just blew and nothing else happened, it could have been extremely dangerous, especially with the weather temperatures.
This is unacceptable, people's safety is not a game.
Kim Weisz-Tremblay
Rating:
5.0
Thank you very much for your service.
Volodymyr Matusyak
Rating:
5.0
Customer did not leave a comment.
Steven Carter
Rating:
5.0
Customer did not leave a comment.
Marcandre Fry
Rating:
5.0
Friendly, knowledgeable staff. Well stocked. Would recommend
Francine Daigle
Rating:
5.0
Customer did not leave a comment.
CYRIL KERR
Rating:
5.0
Excellent, professional, competent staff at this location
andrew plumbly
Rating:
5.0
Customer did not leave a comment.
Daniel Deans
Rating:
5.0
Customer did not leave a comment.
jesus molina
Rating:
5.0
Customer did not leave a comment.
Martin Delisle
Rating:
5.0
Wheel alignment on the truck was off. Centre employee was very good.
Aaron Lewis
Rating:
5.0
Customer did not leave a comment.
Michael Hottot
Rating:
5.0
Customer did not leave a comment.
Yves Ahmaranian
Rating:
5.0
Customer did not leave a comment.
Enrique Fidalgo
Rating:
4.0
Rien pour l'instant puisque je suis toujours satisfait.
Marc Lapierre
Rating:
5.0
Customer did not leave a comment.
NIELS LORENZEN
Rating:
5.0
I had opted for mobile pick-up and it didn,t. I had to call your customer support line and ended up checking in at the counter when the branch opened. Even though it was annoying to not be able to do mobile pick up, everyone I spoke to, whether it was over the phone or in person, was very kind, patient, and helpful. I appreciate the support I received.
Valerie Ricard
Rating:
5.0
Customer did not leave a comment.
Scott Durnin
Rating:
5.0
Good service
Nabila Arbouch
Rating:
1.0
First your so never worked so I had to use the website.
Fortunately, it's super easy to rent a truck there.
But when you arrive and want complete the check-in, it's super difficult to find, it take 15 minutes to do and when you submit the form, it just doesn't work.
Then I have to go outside and there is a line because the location is not staffed properly. At least the person at the counter was nice.
33minutes into my reservation...
I leave, do my things, brakes are not tight enough for this truck.
Now 6pm it -4° with strong winds, I want to return the truck... Park the truck... the parking is covered in ice and it's dangerous.
Use the website and start the return process, 20 minutes later the app fails and never confirms the return. Want to start the process again but now the app doesn't show my rental?!?
So I guess it returned itself??? So I put the keys in the box.
Like I used to rent uhaul for the simplicity of rentin
LOUIS-ANTOINE CARON
Rating:
4.0
Customer did not leave a comment.
Ralph Olynyk
|
First Impressions
Rating:
5.0
Service was excellent.
Douglas Kelly
Rating:
5.0
Customer did not leave a comment.
Larry humphrey
Rating:
5.0
Customer did not leave a comment.
Larry humphrey
Rating:
5.0
Customer did not leave a comment.
PASCAL OLIVIER
Rating:
5.0
Customer did not leave a comment.
Leo Laniece
Rating:
5.0
Uhaul est une entreprise très organisée
HASSEN RAHMANI
Rating:
5.0
Customer did not leave a comment.
Jessica manseau
Rating:
5.0
Customer did not leave a comment.
hardeep singh
Rating:
5.0
Customer did not leave a comment.
Judo Monde
Rating:
5.0
Customer did not leave a comment.
PASCAL OLIVIER
Rating:
5.0
Customer did not leave a comment.
Sami Chihani
Rating:
5.0
Customer did not leave a comment.
James Gardiner
Rating:
1.0
Refund customers when they DONT USE the drapes. If the plastic is open I would understand but literally out the store and back without use is criminal
Django Anoh
Rating:
4.0
We had a problem since the employee did not show up at the beginning of the day; We (me and another client) had to wait for about 45 minutes outside the office.... fortunately the other office on the Montreal Toronto road gave us what we needed (even if we did not have a reservation at that location) later on the manager on St-Jacques gave me a credit for the inconvenience... Great to see .... and thanks to her
ERIC GRAVEL
Rating:
5.0
Customer did not leave a comment.
Yu Zhu
Rating:
5.0
Customer did not leave a comment.
gerard bourque
Rating:
5.0
Customer did not leave a comment.
Michel Laramee
Rating:
5.0
Customer did not leave a comment.
Jean Francois Gregoire
Rating:
5.0
Customer did not leave a comment.
Sophie Brouillard
Rating:
5.0
everything good i am happy to travel montreal qc ca to hollywood fa
jean filiatrault
Rating:
4.0
Customer did not leave a comment.
Ameel shadikeen
Rating:
5.0
Customer did not leave a comment.
robert illuiri
Rating:
1.0
I waited 30minutes for somebody to register. The person was in the bathroom and we he came back he made me feel bad for rushing him???? I only asked when would i be serve to one of his colleague.
When giving the truck back he went on a power trip for parking the truck and was extremely rude. I rented u haul a this place over 10 times and I am very disappointed about my experience. I would like to be contacted and receive a refund.
Thank you
Charles Theriault
Rating:
4.0
Customer did not leave a comment.
Carl Comeau
Rating:
4.0
Customer did not leave a comment.
Ahmed El kettani
Rating:
5.0
Thank you for the excellent and friendly service! Efficiency at its best!
Fahd Karibi
Rating:
5.0
Customer did not leave a comment.
BEATRICE PANIER
Rating:
5.0
Amazing customer service, very welcoming and friendly. This U-haul branch is my top choice for any future service.
Ali Atwi
Rating:
5.0
Reasonable price, good service.
Jiecheng Chen
Rating:
5.0
Customer did not leave a comment.
Larry humphrey
Rating:
1.0
I booked a truck a couple of days ahead. However on the day of pickup, the app did not work and there was no one to respond. Also, there was no one to support online or on the phone. So, after 2 hours and paying 200 dollars extra to the worker, finally I booked another one.
SEYED ALI GAMAROONI POUR
Rating:
5.0
Customer did not leave a comment.
Jean Philippe Lincourt
Rating:
4.0
My experience with U-Haul was very satisfactory, the staff had been very respectful and helpful. I would certainly recommend U-Haul storage to anyone.
Melvet Forrest
|
Overall Experience
Rating:
5.0
Super service, je recommande
Fabio Gatelli
Rating:
4.0
Customer did not leave a comment.
john hamilton
Rating:
5.0
Customer did not leave a comment.
Guy Bergeron
Rating:
5.0
Customer did not leave a comment.
Lotfi Zebdji
Rating:
3.0
Customer did not leave a comment.
Adil Chhaibi
Rating:
5.0
Everything was great to me
Brian Castonguay
Rating:
5.0
Not too much. All good!
hamish redpath
Rating:
5.0
Customer did not leave a comment.
Kayleigh Chagnon
Rating:
5.0
Customer did not leave a comment.
Andrea Salvadore
Rating:
5.0
Customer did not leave a comment.
Carol Karen Castle
Rating:
5.0
Everything was on point, especially the customer service at the reception 😀
Sahil Sharma
Rating:
3.0
my storage door was broken for months and was never fixed…. the employees said they had escalated the case to the person that needed to fix it and never got a response … I could never lift it myself so i always had to bring someone with me
JODY KONDILAS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hamad Alamoush
Rating:
5.0
Instead of adding the mileage charges on the checkout page, you should have those listed under the vehicle rental charges itself. Going to the checkout page and then realising that we would be required to pay more for the mileage is just not good experience for a new customer.
Nikhil Bansal
Rating:
3.0
Issues with tires being not great in snow. Guy did recommend the “stuck in snow” coverage which we took and needed. So that was appreciated.
Tiana Malone
Rating:
5.0
Great location with attentive customer service.
dave otto
Rating:
4.0
Customer did not leave a comment.
hong yu
Rating:
4.0
Customer did not leave a comment.
Nick Manolakos
Rating:
3.0
Your staffs are very rude and insensitive.
Happiness Bubagha
Rating:
5.0
The worker that helped me was very kind and helpful.the service was great!
Faicel Hessi
Rating:
4.0
Customer did not leave a comment.
Christine Labonte
Rating:
5.0
Customer did not leave a comment.
stephane clairoux
Rating:
5.0
The gents who were taking the reservations were veryu friendly and good humored. It was really appreciated!
Gleb Dvinski
Rating:
3.0
I made a reservation weeks in advance, reserving two dollies as well as the truck. I chose this location because of the availability to rent the extra equipment. When I arrived, my truck was not ready or even at the right site and they informed me that the extra equipment I reserved was not available. I had to pay three movers 1.5 hours of wages while I had to go to a different location and get the truck I reserved and bring it back to this location so they can clean and inspect the vehicle. No compensation was given for my time. I had to go somewhere else to rent the other dolly I needed. Staff was great, but extremely disappointed with the overall outcome. I wish they would have phone me before I traveled 45 minutes to get there to find out they could not uphold my reservation so I had the opportunity to try to fix things. Overall one star for service, 5 star to on-site staff doing what they can to help me in this situation.
David Bowden
Rating:
5.0
Good service and fast. No bad comments
francis vincent
Rating:
2.0
Very dangerous in winter. No winter tires and rental office didn't mention it. Made for a very slippery trip
Félix-Antoine Grenier
Rating:
5.0
While the staff at this location were excellent, the staff at the Norman Street location were atrocious, as usual. Additionally, your reservations system is consistently defective. This was the 2nd time that the specific trailer I booked was not available. Note that this is my second complaint about the staff at your Norman street location, seemingly to no avail. All of them are consistently unfriendly, slow and seem to have difficulty doing their job properly. The woman on duty was actually firing an employee named Luka over the phone while dealing with me.
andrew plumbly
Rating:
5.0
Customer did not leave a comment.
Ivete Pauluk
Rating:
5.0
There was only one employee and a long line of customers.
Neculai Paraschiv
Rating:
4.0
Impossible d"avoir un meilleur service, agent (Daniel?) bien à temps, bien poli et agréable. Le problème unique, équipement propre mais assez vieux. Chaque fois que j'ai monté dans le camien j'ai dù refermer la portière de conducteur, c'était bien usée.
Philip Shea
Rating:
5.0
Very friendly and helpful staff at this location.
Tolu Onajin
Rating:
5.0
Customer did not leave a comment.
EWAN lowe-duncan
Rating:
4.0
I paid $166 for a trailer that usually cost less than 30$ per day.
Gouging is the term that comes to mind...
rene albert
Rating:
5.0
The vehicule is not equipped with winter tires. I was stuck in a driveway that had a negligible amount of snow. Customers should be forewarned that that the vehicules are not equipped to deal with winter conditions
richard vigneault
Rating:
5.0
Customer did not leave a comment.
nicolas coupleux
Rating:
5.0
Customer did not leave a comment.
andy alcantara molina
Rating:
5.0
Customer did not leave a comment.
sylvain beaulieu
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
david nouvel
|
Overall Experience
Rating:
4.0
Excellent service, great location, locker easily accessible. My only negative comment is a few items (upholstered chair, blankets) were in terrible condition as they were completely covered in rat poop, obviously ruining them. If not for that, would have been 5 stars
Catherine Topp
|
Overall Experience
Rating:
4.0
It would be important to advise ppl in advance when you decide to raise the fee.
Dolores Duquette
|
Overall Experience
Rating:
5.0
Daniel was friendly and very helpful. A great experience.
Barry Warren
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Celso Gonzaga
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michal Davies
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zacharie Blot
|
First Impressions
Rating:
4.0
Il y avait des excréments de souris dans mon unité.
maryse rouleau
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
anthony pagliuca
|
Overall Experience
Rating:
5.0
Very clean, very good service. Easy access.
Richard LaBerge
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Zhi Wen Bo
|
Overall Experience
Rating:
5.0
Great experience
Carlos Beauregard
|
Overall Experience
Rating:
5.0
Très pro! Je suis très satisfait! Grand merci!
Mark Simons
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carlos Beauregard
|
First Impressions
Rating:
2.0
Le personnel a été courtois, poli et les lieux sont beaux, propres et sécuraires.
Cependant je suis extrêmement insatisfait du système de réservations. J'ai réservé un entrepôt 7pi x 14pi il y a 5 semaines et j'ai obtenu confirmation. Le jour d'emménager, on me dit que tout ce qu'il reste est un 5pi x 5pi. Il n'y a même pas la moitié de mes choses qui peut fitter à l'intérieur et ça me met évidemment dans le trouble. On ne m'a offert aucun autre dédommagement autre que de mettre mon nom sur une liste au cas où quelque chose se libérerait éventuellement...
Mathieu Dufour
|
First Impressions
Rating:
3.0
Evaluation based upon procedure and not upon the service. Service was excellent. Rental Process is cumbersome and too long especially if one's movers are waiting for the registration to be completed since the movers are being paid by the hour. This is not the fault of the staff but of the procedure. Perhaps most of the information can be gathered during reservation. (Booking)
Lillian Kliger
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
maryse rouleau
|
First Impressions
Rating:
3.0
Your website indicated that our unit was sufficient for our 3.5 appartment. It was absolutely not sufficient and when I inquired about renting another space i was told there were none available. As it is we have had to split the apartment storage which is not the best solution! The staff knowing this problem did not suggest any other solutions, offer to call up other locations for us, or make any accommodations. In addition the sign in procedure is very strange, using one keypad to log in and then another to open the door to the rental spaces. I'm not sure I could manage that trick again and it didn't even work the first time I tried it.
Andrea Reichert
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ARLEN Galloway
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
94140258 Quebec Inc.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Inge Brunel
|
First Impressions
Rating:
3.0
Wish the staff could have been more accommodating. There were many services that neighboring Uhaul's were offering that my Uhaul did not permit me. In addition, phone calls were not returned when inquires were placed.
Ryan Hamadeh
|
Overall Experience
Rating:
4.0
Great service great helpful staff
LESLIE CRUISE
|
Overall Experience
Rating:
1.0
This was the worst service I have experienced. Due to the character limit here I will have to write your head office.
Chandra Daniel
|
Overall Experience
Rating:
5.0
Excellent
PATRICIA SWALLOW
|
Overall Experience
Rating:
5.0
Very satisfied-and courtepus and helpful personnel
Guy Fortin
|
Overall Experience
Rating:
5.0
Highly recommended
Carolina Diaz Amador
|
Overall Experience
Rating:
5.0
Thank you for your wonderful service!
LINDA SINGER
|
Reservation
Rating:
5.0
Excellent service from the manager
Charles D'Amours Lavoie
|
Reservation
Rating:
4.0
There were a few hiccups with the automated billing. Twice (over 2.5 years) they sent out erroneous late payment e-mails. Quickly resolved, and more aggravation than anything else.
ROBERT COTE
|
Overall Experience
Rating:
5.0
All good, thanks!
carlos alejandro venegas
|
Overall Experience
Rating:
4.0
Great for storage but only thing is that it's impossible to reach that facility via phone, they never pick up. Also, the employee was talking to Hydro for a good 15 mins when I was waiting.