Customer Reviews for U-Haul de Montréal-Ouest - déménagement et entreposage

4,661 reviews

8101 Boul Montreal-Toronto Rte   Montreal, QC H4X1N1
(Service Rd, Voie De Service Ouest)

(514) 364-1891

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(514) 364-1891

8101 Boul Montreal-Toronto Rte
Montreal, QC H4X1N1
(Service Rd, Voie De Service Ouest)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Emmanuel Brouillette 
Rating:
4.0

Customer did not leave a comment.

Guy Versailles 
Rating:
5.0

Hello, The staff were amazing. Kudos to them. I will buy a box of donuts and will take them personally. Thank you

Mahdi Eftekhari Moghaddam 
Rating:
5.0

Great customer service!

SCOTT DURNIN 
Rating:
5.0

Customer did not leave a comment.

Arturo Cervantes 
Rating:
5.0

I was not able to make a reservation on line I tried 3-4 times At the end I thought it was done When I went to rake the truck The guy said I did not have a reservation I was surprised But I knew exactly what I wanted ! I was fast to do another one. It was a slow day W hat about a very busy week ? Thanks P

Pierre M 
Rating:
5.0

Customer did not leave a comment.

michel jette 
Rating:
5.0

Customer did not leave a comment.

Michael Jivotovsky 
Rating:
5.0

Customer did not leave a comment.

stefane trudel 
Rating:
5.0

Customer did not leave a comment.

Larry humphrey 
Rating:
5.0

Customer did not leave a comment.

leigh Johnston 
Rating:
5.0

Customer did not leave a comment.

Nicholas Seymour 
Rating:
5.0

You have to bring with you your own snow brush, and your own lock -cadenas- to close the back door if it is a 10’ truck. I had a bad experience with u haul before with a bad maintained van. The battery emptied while parked and the hook couldn’t open. We wasted lot of time and finally the van had to be tooled. That happened in u-haul st Jacques. However we got excellent help from the company by phone to solve our problem at that time.

eduardo pollak 
Rating:
2.0

The customer service was truly excellent. However, the equipment provided was not safe. The tires were completely finished/not secure at all and one of them blew out on the road, leaving me stranded too far for roadside assistance. I did 2000km with a trailer, I expected to have safe tires. I'm lucky the tire just blew and nothing else happened, it could have been extremely dangerous, especially with the weather temperatures. This is unacceptable, people's safety is not a game.

Kim Weisz-Tremblay 
Rating:
5.0

Thank you very much for your service.

Volodymyr Matusyak 
Rating:
5.0

Customer did not leave a comment.

Steven Carter 
Rating:
5.0

Customer did not leave a comment.

Marcandre Fry 
Rating:
5.0

Friendly, knowledgeable staff. Well stocked. Would recommend

Francine Daigle 
Rating:
5.0

Customer did not leave a comment.

CYRIL KERR 
Rating:
5.0

Excellent, professional, competent staff at this location

andrew plumbly 
Rating:
5.0

Customer did not leave a comment.

Daniel Deans 
Rating:
5.0

Customer did not leave a comment.

jesus molina 
Rating:
5.0

Customer did not leave a comment.

Martin Delisle 
Rating:
5.0

Wheel alignment on the truck was off. Centre employee was very good.

Aaron Lewis 
Rating:
5.0

Customer did not leave a comment.

Michael Hottot 
Rating:
5.0

Customer did not leave a comment.

Yves Ahmaranian 
Rating:
5.0

Customer did not leave a comment.

Enrique Fidalgo 
Rating:
4.0

Rien pour l'instant puisque je suis toujours satisfait.

Marc Lapierre 
Rating:
5.0

Customer did not leave a comment.

NIELS LORENZEN 
Rating:
5.0

I had opted for mobile pick-up and it didn,t. I had to call your customer support line and ended up checking in at the counter when the branch opened. Even though it was annoying to not be able to do mobile pick up, everyone I spoke to, whether it was over the phone or in person, was very kind, patient, and helpful. I appreciate the support I received.

Valerie Ricard 
Rating:
5.0

Customer did not leave a comment.

Scott Durnin 
Rating:
5.0

Good service

Nabila Arbouch 
Rating:
1.0

First your so never worked so I had to use the website. Fortunately, it's super easy to rent a truck there. But when you arrive and want complete the check-in, it's super difficult to find, it take 15 minutes to do and when you submit the form, it just doesn't work. Then I have to go outside and there is a line because the location is not staffed properly. At least the person at the counter was nice. 33minutes into my reservation... I leave, do my things, brakes are not tight enough for this truck. Now 6pm it -4° with strong winds, I want to return the truck... Park the truck... the parking is covered in ice and it's dangerous. Use the website and start the return process, 20 minutes later the app fails and never confirms the return. Want to start the process again but now the app doesn't show my rental?!? So I guess it returned itself??? So I put the keys in the box. Like I used to rent uhaul for the simplicity of rentin

LOUIS-ANTOINE CARON 
Rating:
4.0

Customer did not leave a comment.

Ralph Olynyk  |  First Impressions 
Rating:
5.0

Service was excellent.

Douglas Kelly 
Rating:
5.0

Customer did not leave a comment.

Larry humphrey 
Rating:
5.0

Customer did not leave a comment.

Larry humphrey 
Rating:
5.0

Customer did not leave a comment.

PASCAL OLIVIER 
Rating:
5.0

Customer did not leave a comment.

Leo Laniece 
Rating:
5.0

Uhaul est une entreprise très organisée

HASSEN RAHMANI 
Rating:
5.0

Customer did not leave a comment.

Jessica manseau 
Rating:
5.0

Customer did not leave a comment.

hardeep singh 
Rating:
5.0

Customer did not leave a comment.

Judo Monde 
Rating:
5.0

Customer did not leave a comment.

PASCAL OLIVIER 
Rating:
5.0

Customer did not leave a comment.

Sami Chihani 
Rating:
5.0

Customer did not leave a comment.

James Gardiner 
Rating:
1.0

Refund customers when they DONT USE the drapes. If the plastic is open I would understand but literally out the store and back without use is criminal

Django Anoh 
Rating:
4.0

We had a problem since the employee did not show up at the beginning of the day; We (me and another client) had to wait for about 45 minutes outside the office.... fortunately the other office on the Montreal Toronto road gave us what we needed (even if we did not have a reservation at that location) later on the manager on St-Jacques gave me a credit for the inconvenience... Great to see .... and thanks to her

ERIC GRAVEL 
Rating:
5.0

Customer did not leave a comment.

Yu Zhu 
Rating:
5.0

Customer did not leave a comment.

gerard bourque 
Rating:
5.0

Customer did not leave a comment.

Michel Laramee 
Rating:
5.0

Customer did not leave a comment.

Jean Francois Gregoire 
Rating:
5.0

Customer did not leave a comment.

Sophie Brouillard 
Rating:
5.0

everything good i am happy to travel montreal qc ca to hollywood fa

jean filiatrault 
Rating:
4.0

Customer did not leave a comment.

Ameel shadikeen 
Rating:
5.0

Customer did not leave a comment.

robert illuiri 
Rating:
1.0

I waited 30minutes for somebody to register. The person was in the bathroom and we he came back he made me feel bad for rushing him???? I only asked when would i be serve to one of his colleague. When giving the truck back he went on a power trip for parking the truck and was extremely rude. I rented u haul a this place over 10 times and I am very disappointed about my experience. I would like to be contacted and receive a refund. Thank you

Charles Theriault 
Rating:
4.0

Customer did not leave a comment.

Carl Comeau 
Rating:
4.0

Customer did not leave a comment.

Ahmed El kettani 
Rating:
5.0

Thank you for the excellent and friendly service! Efficiency at its best!

Fahd Karibi 
Rating:
5.0

Customer did not leave a comment.

BEATRICE PANIER 
Rating:
5.0

Amazing customer service, very welcoming and friendly. This U-haul branch is my top choice for any future service.

Ali Atwi 
Rating:
5.0

Reasonable price, good service.

Jiecheng Chen 
Rating:
5.0

Customer did not leave a comment.

Larry humphrey 
Rating:
1.0

I booked a truck a couple of days ahead. However on the day of pickup, the app did not work and there was no one to respond. Also, there was no one to support online or on the phone. So, after 2 hours and paying 200 dollars extra to the worker, finally I booked another one.

SEYED ALI GAMAROONI POUR 
Rating:
5.0

Customer did not leave a comment.

Jean Philippe Lincourt 
Rating:
4.0

My experience with U-Haul was very satisfactory, the staff had been very respectful and helpful. I would certainly recommend U-Haul storage to anyone.

Melvet Forrest  |  Overall Experience 
Rating:
5.0

Super service, je recommande

Fabio Gatelli 
Rating:
4.0

Customer did not leave a comment.

john hamilton 
Rating:
5.0

Customer did not leave a comment.

Guy Bergeron 
Rating:
5.0

Customer did not leave a comment.

Lotfi Zebdji 
Rating:
3.0

Customer did not leave a comment.

Adil Chhaibi 
Rating:
5.0

Everything was great to me

Brian Castonguay 
Rating:
5.0

Not too much. All good!

hamish redpath 
Rating:
5.0

Customer did not leave a comment.

Kayleigh Chagnon 
Rating:
5.0

Customer did not leave a comment.

Andrea Salvadore 
Rating:
5.0

Customer did not leave a comment.

Carol Karen Castle 
Rating:
5.0

Everything was on point, especially the customer service at the reception 😀

Sahil Sharma 
Rating:
3.0

my storage door was broken for months and was never fixed…. the employees said they had escalated the case to the person that needed to fix it and never got a response … I could never lift it myself so i always had to bring someone with me

JODY KONDILAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hamad Alamoush 
Rating:
5.0

Instead of adding the mileage charges on the checkout page, you should have those listed under the vehicle rental charges itself. Going to the checkout page and then realising that we would be required to pay more for the mileage is just not good experience for a new customer.

Nikhil Bansal 
Rating:
3.0

Issues with tires being not great in snow. Guy did recommend the “stuck in snow” coverage which we took and needed. So that was appreciated.

Tiana Malone 
Rating:
5.0

Great location with attentive customer service.

dave otto 
Rating:
4.0

Customer did not leave a comment.

hong yu 
Rating:
4.0

Customer did not leave a comment.

Nick Manolakos 
Rating:
3.0

Your staffs are very rude and insensitive.

Happiness Bubagha 
Rating:
5.0

The worker that helped me was very kind and helpful.the service was great!

Faicel Hessi 
Rating:
4.0

Customer did not leave a comment.

Christine Labonte 
Rating:
5.0

Customer did not leave a comment.

stephane clairoux 
Rating:
5.0

The gents who were taking the reservations were veryu friendly and good humored. It was really appreciated!

Gleb Dvinski 
Rating:
3.0

I made a reservation weeks in advance, reserving two dollies as well as the truck. I chose this location because of the availability to rent the extra equipment. When I arrived, my truck was not ready or even at the right site and they informed me that the extra equipment I reserved was not available. I had to pay three movers 1.5 hours of wages while I had to go to a different location and get the truck I reserved and bring it back to this location so they can clean and inspect the vehicle. No compensation was given for my time. I had to go somewhere else to rent the other dolly I needed. Staff was great, but extremely disappointed with the overall outcome. I wish they would have phone me before I traveled 45 minutes to get there to find out they could not uphold my reservation so I had the opportunity to try to fix things. Overall one star for service, 5 star to on-site staff doing what they can to help me in this situation.

David Bowden 
Rating:
5.0

Good service and fast. No bad comments

francis vincent 
Rating:
2.0

Very dangerous in winter. No winter tires and rental office didn't mention it. Made for a very slippery trip

Félix-Antoine Grenier 
Rating:
5.0

While the staff at this location were excellent, the staff at the Norman Street location were atrocious, as usual. Additionally, your reservations system is consistently defective. This was the 2nd time that the specific trailer I booked was not available. Note that this is my second complaint about the staff at your Norman street location, seemingly to no avail. All of them are consistently unfriendly, slow and seem to have difficulty doing their job properly. The woman on duty was actually firing an employee named Luka over the phone while dealing with me.

andrew plumbly 
Rating:
5.0

Customer did not leave a comment.

Ivete Pauluk 
Rating:
5.0

There was only one employee and a long line of customers.

Neculai Paraschiv 
Rating:
4.0

Impossible d"avoir un meilleur service, agent (Daniel?) bien à temps, bien poli et agréable. Le problème unique, équipement propre mais assez vieux. Chaque fois que j'ai monté dans le camien j'ai dù refermer la portière de conducteur, c'était bien usée.

Philip Shea 
Rating:
5.0

Very friendly and helpful staff at this location.

Tolu Onajin 
Rating:
5.0

Customer did not leave a comment.

EWAN lowe-duncan 
Rating:
4.0

I paid $166 for a trailer that usually cost less than 30$ per day. Gouging is the term that comes to mind...

rene albert 
Rating:
5.0

The vehicule is not equipped with winter tires. I was stuck in a driveway that had a negligible amount of snow. Customers should be forewarned that that the vehicules are not equipped to deal with winter conditions

richard vigneault 
Rating:
5.0

Customer did not leave a comment.

nicolas coupleux 
Rating:
5.0

Customer did not leave a comment.

andy alcantara molina 
Rating:
5.0

Customer did not leave a comment.

sylvain beaulieu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david nouvel  |  Overall Experience 
Rating:
4.0

Excellent service, great location, locker easily accessible. My only negative comment is a few items (upholstered chair, blankets) were in terrible condition as they were completely covered in rat poop, obviously ruining them. If not for that, would have been 5 stars

Catherine Topp  |  Overall Experience 
Rating:
4.0

It would be important to advise ppl in advance when you decide to raise the fee.

Dolores Duquette  |  Overall Experience 
Rating:
5.0

Daniel was friendly and very helpful. A great experience.

Barry Warren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celso Gonzaga  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michal Davies  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zacharie Blot  |  First Impressions 
Rating:
4.0

Il y avait des excréments de souris dans mon unité.

maryse rouleau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony pagliuca  |  Overall Experience 
Rating:
5.0

Very clean, very good service. Easy access.

Richard LaBerge  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Zhi Wen Bo  |  Overall Experience 
Rating:
5.0

Great experience

Carlos Beauregard  |  Overall Experience 
Rating:
5.0

Très pro! Je suis très satisfait! Grand merci!

Mark Simons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Beauregard  |  First Impressions 
Rating:
2.0

Le personnel a été courtois, poli et les lieux sont beaux, propres et sécuraires. Cependant je suis extrêmement insatisfait du système de réservations. J'ai réservé un entrepôt 7pi x 14pi il y a 5 semaines et j'ai obtenu confirmation. Le jour d'emménager, on me dit que tout ce qu'il reste est un 5pi x 5pi. Il n'y a même pas la moitié de mes choses qui peut fitter à l'intérieur et ça me met évidemment dans le trouble. On ne m'a offert aucun autre dédommagement autre que de mettre mon nom sur une liste au cas où quelque chose se libérerait éventuellement...

Mathieu Dufour  |  First Impressions 
Rating:
3.0

Evaluation based upon procedure and not upon the service. Service was excellent. Rental Process is cumbersome and too long especially if one's movers are waiting for the registration to be completed since the movers are being paid by the hour. This is not the fault of the staff but of the procedure. Perhaps most of the information can be gathered during reservation. (Booking)

Lillian Kliger  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

maryse rouleau  |  First Impressions 
Rating:
3.0

Your website indicated that our unit was sufficient for our 3.5 appartment. It was absolutely not sufficient and when I inquired about renting another space i was told there were none available. As it is we have had to split the apartment storage which is not the best solution! The staff knowing this problem did not suggest any other solutions, offer to call up other locations for us, or make any accommodations. In addition the sign in procedure is very strange, using one keypad to log in and then another to open the door to the rental spaces. I'm not sure I could manage that trick again and it didn't even work the first time I tried it.

Andrea Reichert  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ARLEN Galloway  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

94140258 Quebec Inc.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Inge Brunel  |  First Impressions 
Rating:
3.0

Wish the staff could have been more accommodating. There were many services that neighboring Uhaul's were offering that my Uhaul did not permit me. In addition, phone calls were not returned when inquires were placed.

Ryan Hamadeh  |  Overall Experience 
Rating:
4.0

Great service great helpful staff

LESLIE CRUISE  |  Overall Experience 
Rating:
1.0

This was the worst service I have experienced. Due to the character limit here I will have to write your head office.

Chandra Daniel  |  Overall Experience 
Rating:
5.0

Excellent

PATRICIA SWALLOW  |  Overall Experience 
Rating:
5.0

Very satisfied-and courtepus and helpful personnel

Guy Fortin  |  Overall Experience 
Rating:
5.0

Highly recommended

Carolina Diaz Amador  |  Overall Experience 
Rating:
5.0

Thank you for your wonderful service!

LINDA SINGER  |  Reservation 
Rating:
5.0

Excellent service from the manager

Charles D'Amours Lavoie  |  Reservation 
Rating:
4.0

There were a few hiccups with the automated billing. Twice (over 2.5 years) they sent out erroneous late payment e-mails. Quickly resolved, and more aggravation than anything else.

ROBERT COTE  |  Overall Experience 
Rating:
5.0

All good, thanks!

carlos alejandro venegas  |  Overall Experience 
Rating:
4.0

Great for storage but only thing is that it's impossible to reach that facility via phone, they never pick up. Also, the employee was talking to Hydro for a good 15 mins when I was waiting.

SALOME theriault  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

Back
To Top