I have rented several pieces of equipment from this location. They have always had everything ready when I arrived.
Mark WellerCustomer Reviews for U-Haul at West 7th
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service is amazing.
JONATHAN HOLMESFriendly and helpful staff. Rented a pickup. Worked great. Did everything I needed to do in the 4 hour window.
Ben MolinThe Uhaul employee was fast and efficient and I really appreciated that.
THOMAS STAPLETONVery fast and easy.
Kevin BruceThey charged me $10 extra than before and I only moved a distance of 9 miles total. The truck was dirty.
tony OntiverosEvery person that helped us was knowledgeable and helpful
Brien VollOvercharged for fuel even though they gave the van over with less than needed fuel and it wasn’t below the threshold. This location is ass. The employees don’t give a fuck except to over charge incorrectly for a company that probably isn’t paying them more to do so. Nice one!
Brett StewartQuick and efficient
Titus NeeleyEveryone at this location is always so helpful. Especially Token who loves Hobbits!
Heidi CoulterGreat service & excellent equipment.
Douglas HermanStaff were great - attentive and ready to help get us set up and on our way. :) Thanks!!
Jon DebbanGreat service and products!
Robert CerinceEfficient, professional and clean restroom! Also, follow-up with main U-Haul phone was a breeze.
Marie Desmondinside cab was a little dirty and windshield needed a good cleaning on the inside
CHAD BORDESEverything was seamless.
Mark Wellervery good service - thanks
James LuzziThe experience was very good. The vehicle was clean in good working shape and the customer service excellent.
John FletcherUse online order. Saves huge amount of time!
Karen SmestadHelpful, efficient crew...
Paul SchultzThe male worker was rude. I will never rent from this location again. I told my friend not to rent from here.
Tomiko SchmoeThe owner is the worst type of person imaginable. Over charges then when your card does not go Thru first try. Get in your personal space threatens violence as if he's some kinda Rambo type character. Do not use for any reason!!!
Anthony PeariaJustin was super helpful
Kevin BloomThe truck I had leaked alot abd my boxes and furniture got wet
duncan graneroI appreciate the folks that work hard. Dropping off the trailer took longer than picking it up. I finally just unhooked it from my rig and put it back where it had been when I picked it up. Probably shouldn’t have but the folks around there had a lot going on. They might be under staffed. I was happy to help out.
Steve PohlService was good. Equipment was as expected. The one issue was that the "service air bag light" came on during my use of the truck. However, that may have been the first time it appeared, or the previous customers didn't report it.
Wayne SeamansToken was great again, I rent here regularly. He was super busy when I got there but got me outta there as fast as possible. Sam was nice as always. Kept me company while I was there.
Kevin BruceCompetent & Friendly staff! Trailer tracked / towed perfectly. Hookup was done correctly and quickly. Staff had a sense of humor.
Gary LaneThe attendant I had was phenomenal!!! Knowledgeable and took the time to show me how to hook everything up. I give her a 10/10. My only complaint is the parking lot is extremely tight and difficult to maneuver for someone who does not have much experience towing a trailer.
Hayley SykesThe only thing I can think of to improve this place would be to have more space for vehicles. When I really turned the van, there were probably six or eight other in line, and it took up the whole place. The guys who work there for very courteous and efficient
Karen LawrencePerfect
DONNA MARTINEZToken was awesome great customer service
Chelaye TaylorFriendly staff :)
Eva TrevarrowIt went great as usual. Token was super nice and quick. Sam is awesome also. :) great location. I travel an extra few miles to rent from them.
Kevin BruceFast and clear expectations.
Tyler ArthursBoth staff working were extremely friendly and attentive and I will definitely recommend that location to friends and family!
Caroline JonesI rented a van. The inside was clean, however the outside could have been washed.
dan lybargarToken was great to work with!
onya dobrowolskiJustin and the team are excellent. I've rented from many dealers, and this store is the best. I have 5 or 6 choices, and they are always courteous and attentive.
Allen BreedQuick check-in and check-out. Staff helpful and knowledgeable. Equipment well-maintained and the type of truck I needed was available. Great service — thanks!
Jack PhelpsRoger and Token were a big help and ensured that my move was successful and low-stress. Very thankful for this service!
Jordan RitterMy transaction was easy and smooth. I was treated with respect and was given all of the information I needed and required. Bonus was the dog in the office, so sweet and a friendly surprise, good boy!
Terrance StoneI rent trucks here frequently, always a very easy and quick process.
Kevin BruceYears ago I dropped off a rental at this location. I returned because they were professional and showed me everything I needed to know. They explained everything in a way I understood. I would recommend this store to anyone asking for a recommendation.
Jeffrey FenneranTonkin is the best and I love his dog!!!!!!!
Charles GodwinToken and Justin are always the best with helping and providing excellent communication with questions.
Samantha ClarkI really don’t think there is much more that can be done in my opinion
Robert DimichGreat customer service
Taras TsyrkunJustin was on his game!! Thanks buddy~
James WhaleyStaff was so nice and helpful
Juanita JungThe staff the checked me out and in were very friendly. Great service!
Shannel MartinezToken does a great job. Gets you right in and out. Always helpful.
Allen BreedJust want to say thanx to the manager of the west 7th street haul. In eugene, oregon.
Nikia ModrellToken was great at explaining and correcting the issues we had. Thank you.
Nathan CasanovaVery nice friendly staff. Helpful and experienced enough to anticipate your needs and did everything necessary to get me on my way and off to my successful event I had to take care of.
Rich WatsonExcellant customer service
Kristina KlepperJustin was the best U-Haul employee I have ever encountered. He was very attentive and handled all of our needs in an odd situation with grace and dignity. He was able to multi task and help check-in other customers at the same time while continuing to help us and never making anyone feel ignored. A+ to Justin. If the world had more people like you it be a better place.
Adam MorganThe staff were fun and energetic, especially at 7 in the morning. Drop off was as smooth as can be for how busy it was. Best U-Haul experience to date!
Cody TraftonHelpful sales agent
Francesca SteeleSatisfies my new-car fantasy....
Paul SchultzFriendly people Great location Very clean vehicles
Scott BarnesEverything was pro all the way Good Job U-Haul!
Michelle Symington | Overall ExperienceGO Uhaul!
Georgia Shields | Overall ExperienceThe people who work for U-Haul at West 7th are great. My U-Box was late due to issues with the shipper in Texas. The team in Eugene resolved the problem and expedited delivery - they're awesome!
Steve Butt | Overall ExperienceWe used the U-Boxes, they worked great and will use them again if the need arrives.
Terrie Hand | Overall ExperienceJust moved to Eugene from out of state, and the kind people at U-haul treated us like locals. We feel appreciated and welcome, like family. U-box is our go-to method for moving, from now on! Thank U
LUKE JOHNSTON | Overall ExperienceFacility is hard to find, not a good place if you wanted to go after dark (safe). Office looks make shift not professional. The girls working were awesome.
Christine McCullough | Overall ExperienceEverything was great, but I really do dislike surveys.
susan bryant | Overall ExperienceFriendly and professional. Thx again!
Robert Berry | Overall ExperiencePerfectly happy with everything!
Kelly Miles | Overall ExperienceEverything was great, but I was not called before delivery of the box to my packing address. Therefore, I did not know when it would arrive, and I called and could not set a time for drop off.
Amanda Liverette | Overall Experience👍🏻
Tyler Eck | Overall ExperienceMy two UBoxes were dropped off on a Friday and picked up the next day. The entire process was very smooth and professional. Good job!
samuel greer | Overall ExperienceWe had a great experience. Staff is very friendly and helpful. thank you
elisangela Young | Overall ExperienceKathy was very helpful and great to work with. Thank you.
Douglas Sattler | Overall ExperienceThe people were very professional and very helpful during the whole process.
Cheryl Huston | Overall ExperienceJen was absolutely amazing! She was kind, professional, thorough, knowledgeable, and sooooo helpful! She was so sweet with our 3yo son, and he will be talking about the 'big orange boxes' forever! TY!
Carolyn Suliman | Overall ExperienceNever in office. We had a ubox delivered to our apartment and picked up after we emptied it. Service was excellent. Thanks
Joseph Waltasti | Overall ExperienceWe rented a UBox and customer service was top-notch! Prompt and exact delivery and pick-up. We would recommend and use U-Haul again .
tamara harames | Overall ExperienceTerrible will never rent storage space again.
renee dosch | Overall ExperienceKathy was very helpful in making our u-box available for us. We had 5 boxes at her facility and every time we came to the facility she was very helpful in getting our boxes out for us. Excellent !
Rodger Dallas | Overall ExperienceI found the staff to be quite helpful, informative and professional. I actually feel sorry for the employees as it appears their computer system is very difficult to use.
Debra Michels | Overall ExperienceYour customer service is horrible. You also charged me for rental illegally. You need to refund me for the billing you took on August 11th, 2018. Incorrct information and hours on hold. Attorney now?
Melanie Hartwig | Overall ExperienceThe two times we were at the location we waited in line for an hour and no one could not help us, we had to talk to the manager, who was never there. I would not recommend this location to anyone.
ABBY HOEDEBECK | Overall ExperienceKathy was very helpful in providing us access to our u-boxes. Our appointment was not forwarded to Kathy but she took care of us since we had been there before.
Rodger Dallas | Overall ExperienceKathy was very helpful in getting us access to our u- boxes in storage.
Rodger Dallas | Overall ExperienceKathy was very helpful and accomidating to us in getting our boxes for us to unload. She was very friendly and provided excellent customer service.
Rodger Dallas | Overall ExperienceU-Hauls's "UBox" system made my cross-country move very convenient and affordable! Staff at both ends of the process were very friendly and helpful.
jason riney | Overall ExperienceGreat customer service, above and beyond communication and a very clean facility. Service and price cannot be matched. I'm a uhaul customer for life! Thank you everyone at the west 7th facility!
Joshua Byerly | Overall ExperienceI Love you have gender equality operators!
keri basler | Overall ExperienceVery friendly and efficient staff.
MARIE GENNETTE | Overall ExperienceLove the lady who delivered the ubox and picked it up! Great experience all around!
Sandy WEINBERG | Overall ExperienceI not sure what her name was delivery driver was Just AWESOME . I highly will recommend to all friends and stranger or if anybody ask me .Please free to use this . Thank you Mike Dumancas
Michael Dumancas | Overall ExperienceVery friendly and professional. Made moving a piece of cake.
Debra Dew | Overall ExperienceI didn't visit the site because I was able to conduct all business over the phone. I marked yes above because there was no N/A option. Based on the that, I assume the answers would have been yes.
Chris Miller | Overall ExperienceGreat service
Chris Loving | Overall ExperienceThank you for an excellent experience!
Ronald Fox | Overall ExperienceDelivered our uhaul box early and were nothing but kind about it.
Lauren Kluemper | Overall ExperienceIt was a good experience
Catherine Chadwick | Overall ExperienceWe loved our driver, I'm sad that I can't recall her name (maybe a Jennifer? Shoulder length light brown/blonde). She was very kind and friendly, she worked around our schedule. It was a huge relief.
Kevilyn Goodman | Overall Experience