Customer Reviews for U-Haul at Sam Houston Dr

3,682 reviews

1111 Sam Houston Dr   Victoria, TX 77901
(Across From Victoria High)

(361) 578-9833

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(361) 578-9833

1111 Sam Houston Dr
Victoria, TX 77901
(Across From Victoria High)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Christa Geiser 
Rating:
5.0

GM was very helpful and as always for us in and out quickly

Samantha Autry 
Rating:
5.0

Customer did not leave a comment.

Judith Tyler 
Rating:
5.0

Customer did not leave a comment.

Allen Cheatham 
Rating:
5.0

Customer did not leave a comment.

Aaron Ramos 
Rating:
4.0

Customer did not leave a comment.

Vicki Rodriquez 
Rating:
3.0

The staff at the location was extremely pleasant and helpful. The equipment on the other hand was a disaster. The car hauler trailer I rented caused me so much grief. I had the same tire go flat twice within a 40 mile distance. The first time it caught fire the second time I was able to stop and pull over before it too caught fire. The issue happened due to a bolt on the internal right rear wheel well rubbing against the tire. In addition to that the stabilizer for the trailer seized (froze) and I had to use a personal jack to lift it off the truck for loading. This added an additional three hours and and undue stress to my trip. This was absolutely a nightmare. I do not foresee me using Uhaul anytime soon and I don't think I'll recommend it to anyone. I've used Uhaul for years and through multiple moves for the military and this was just as I stated above, a nightmare.

Amanda Young 
Rating:
5.0

Customer did not leave a comment.

James Taylor 
Rating:
5.0

The vehicle breakdown cost a day of travel, incurring hotel and other fees due to a change in travel schedules. In incidents like this, I believe that UHaul should consider a partial rebate to the customer due to inconveniences that occur.

Scott Sonsalla 
Rating:
5.0

Customer did not leave a comment.

JOSH GLANCY 
Rating:
5.0

Customer did not leave a comment.

Ervin Cunningham 
Rating:
5.0

Customer did not leave a comment.

Steve West 
Rating:
5.0

Customer did not leave a comment.

Daren Jarisch 
Rating:
5.0

Have a full time and part timer, poor guy was very busy when we went and he was by himself and was really trying to get everything done. He was very professional and finally got to us and helped us with what we needed.

DIANA RIVERA 
Rating:
1.0

Very rude guy who helped me, Mendoza ? Threw my card at me and was also charged double, and I didn’t receive the rate quoted. Never use this location again!

Sherry Hurst 
Rating:
5.0

Customer did not leave a comment.

Junious Vaughn 
Rating:
5.0

All was excellent. The check in and out process was very efficient.

Steban Ramos 
Rating:
3.0

larger parking lot

Aaron Faulkner 
Rating:
3.0

N/a

Tiny Hudson 
Rating:
5.0

Make sure that they use the right state to return, had the wrong state

AARON CLARK 
Rating:
3.0

So hard getting in and out of this place to leave the trailer

LOUISE FLORES 
Rating:
5.0

Great service and good vehicles. Thank you guys.

Timothy Clayborne 
Rating:
5.0

Customer did not leave a comment.

jim schlieper 
Rating:
1.0

When returning vehicle update your form and figure it out, I can submit why I disagree with extra charges and return the vehicle. It’s a flawed form.

ALEX TETT 
Rating:
5.0

It was hreat professional service. Have nothing to say.

JOHNNY VALADEZ 
Rating:
2.0

Stick to your commitments and promises.

Wesley Wease 
Rating:
5.0

Great service

Pedro Salazar 
Rating:
5.0

Customer did not leave a comment.

Loyd Chase 
Rating:
4.0

Customer did not leave a comment.

Marvin Seitz 
Rating:
5.0

Overall great customer service He did outstanding but he was by himself and while the customers were understanding I think one more staff might have really made a difference. Again overall it was really good customer service!

Timothy Spong 
Rating:
5.0

Quick service had what i needed for an extremely low rate

matt blough 
Rating:
5.0

All was great! If need will be back to rent again.

DAVID KNAPP 
Rating:
5.0

Customer did not leave a comment.

Linda Roach 
Rating:
5.0

No complaints thanks

Treveon Denley 
Rating:
5.0

Amazing service

John Deluna 
Rating:
5.0

Customer did not leave a comment.

carol walsdorf 
Rating:
4.0

Customer did not leave a comment.

Betty Murray 
Rating:
3.0

We were moving an entire house and requested 5 dozen moving blankets and when we picked up the truck, there were no blankets in the truck. Also, there was hardly any fuel in the truck so we had to immediately stop at a station to put fuel being the truck only gets 7 miles to the gallon.

Kellye Sebby 
Rating:
1.0

Had uhaul charge $273 for a wrong drop off fee even though the trailer was dropped at the original location. I think the verification process can improve. Also I have yet to receive my refund.

Isai Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Moises Vasquez Jr 
Rating:
5.0

More help is needed. I tried to drop off my rental online and the geotracking would not work. The one gentleman working did an excellent answering the phone, checking out rental trailers and trucks to everyone by himself. There were 5 people waiting for help while he was attending to the first customer in line, and he never seemed overwhelmed and was very professional while addressing the rules with a customers.

Breck Ross 
Rating:
5.0

Customer did not leave a comment.

Djuan Marry 
Rating:
3.0

Van was past due for oil change and right rear tire pressure sensor had failed. (Had to stop a few times to check air in tires) Was told van was not available as promised, then somehow became available the morning of pick up - but was dirty and low on fuel. Larry tried his best to make a bad situation better, but it took nearly an HOUR to get vehicle ready to go (scheduled for 11:30, got there at 11:15, but didn't leave until after 12:15) Was told that there would be an adjustment in cost due to reservation mix up, but still wound up paying nearly $100 in extra mileage charges. Adequate for what I needed that day - but previous experiences with UHaul (and this location) have been better.

Howard Mccleskey 
Rating:
5.0

Customer did not leave a comment.

Steven Weggemann 
Rating:
3.0

Customer did not leave a comment.

Raven Ackley 
Rating:
5.0

Customer did not leave a comment.

Larry james 
Rating:
5.0

Just wanted to thank Larry for making a prompt arrangement and transaction to pick up the vehicle and appreciate Brandon for taking over the retrieval of the vehicle and refunding what was not used in terms of mileage. They were able to make adjustments on the charge since I used the vehicle less than I expected.

JORGE ARMANDO DIAZ 
Rating:
4.0

Just continue offering your great service 5 stars

Debra Rojas 
Rating:
3.0

The people there on this weekend return are rude. I was standing there waiting inside got told all I need is your keys they then took the keys went to truck carne back and said here passed me my receipt while I was reviewing it they walked off No customer service. If it wasn’t for the manager Larry I would use a different location. And if it wasn’t for the poor weekend staff the place would get a 5 start

Anna Bouveng 
Rating:
4.0

Customer did not leave a comment.

Roy Rosalez 
Rating:
5.0

Customer did not leave a comment.

Edwin Shattuck 
Rating:
5.0

just keep up the excellent work.

Alex Torres 
Rating:
5.0

Only one person working at this branch. It really slowed the rental process.

David Caulkins 
Rating:
1.0

Put in new couch to be taken to a facility for protective coating of fabric. Upon opening door the couch bottom half was covered in muddy water material from the highway. Therefore requiring an additional cleaning prior to the protective coating process to be done. Attempted to get U-haul to pay for the cleaning process but was denied. Also the employee at Sam Houston st site in Victoria tx was very rude & had cocky answers when inquiring about the incident. When we returned the trailer the employee looked at the seals around door & made statement that they may be cracked. Regardless no refund. The entire experience was unacceptable.

Travis Schaar 
Rating:
5.0

Customer did not leave a comment.

Felessia Galvan 
Rating:
5.0

Customer did not leave a comment.

Grace Hankins 
Rating:
5.0

Customer did not leave a comment.

Earl Toews 
Rating:
5.0

Customer did not leave a comment.

Earl Toews 
Rating:
5.0

Larry was amazing! He was behind due to customers coming in and not having the help in the store that was need. He needs either more help or a raise!

Jeramy Minor 
Rating:
5.0

Customer did not leave a comment.

Randy SchuetteII 
Rating:
4.0

Customer did not leave a comment.

Jason Clemons 
Rating:
5.0

Customer did not leave a comment.

Edward Apple 
Rating:
5.0

This is a Great place to rent a U-Haul, Larry and all the staff are the Best. I am a repeat customer, and I will be again. Thanks, Manny Villareal.

MANUEL VILLAREAL 
Rating:
3.0

It was closed when I reached the timings are wrong for the location

YASAR MOHAMMED 
Rating:
5.0

Do as you did with me. Thank you very much for you very professional service.

JOse Arroyo 
Rating:
5.0

Customer did not leave a comment.

Linda Lopez 
Rating:
5.0

Customer did not leave a comment.

Leon Ramirez 
Rating:
5.0

Great service and way of quote, reservation, pickup and drop off. After hour drop off was even more helpful! All I can say about what could be better, is pricing on rates for usage on pickup rental and also on per milage fee for going over included milage. Whether it be daily, weekly or monthly on my recommendations of improvement. Thanks again for having simple easy services!

Jeremy Campos 
Rating:
5.0

Customer did not leave a comment.

Phuoc Phan 
Rating:
5.0

Customer did not leave a comment.

Dennis Stiles 
Rating:
5.0

Customer did not leave a comment.

Lee Lasher 
Rating:
5.0

Customer did not leave a comment.

Jeremy Miles 
Rating:
5.0

Customer did not leave a comment.

Dionicio Garcia 
Rating:
5.0

Customer did not leave a comment.

Karen Howton 
Rating:
1.0

I had an appointment at 8:30 am and they told me it would take 3.5 hrs to have it finished and it took 8 hrs. Only when we actually stayed there did they start on the car. Very unprofessional. But Larry was very nice.

Richard Perales 
Rating:
5.0

Customer did not leave a comment.

Jane Bernal 
Rating:
5.0

No issues. Staff was very professional and friendly.

Reuben Pinkson III 
Rating:
5.0

Very friendly and helpful staff. Although it was a very busy day I was in & out in no time. I would highly recommend!!

RONALD SPENCE 
Rating:
5.0

Customer did not leave a comment.

Christopher Coy 
Rating:
4.0

Customer did not leave a comment.

Jimmy Perez 
Rating:
5.0

Sales associate and experience was excellent.

Breck Ross 
Rating:
5.0

Everything went well.

Breck Ross 
Rating:
3.0

NA

benny stanley 
Rating:
5.0

The employees of UHaul were very helpful. The car hauler that I rented worked very well. Thank You and merry Christmas.

Eduardo Molina 
Rating:
5.0

Very helpful, punctual and friendly. Five Stars

Randy Schuette 
Rating:
3.0

Friendly, however, seemed short staffed.

James Berger 
Rating:
5.0

Customer did not leave a comment.

Aleksander Czajko 
Rating:
5.0

Everything was excellent

James Hollins 
Rating:
5.0

Everyone was very nice and I would recommend to anyone to do business with them and the they also worked with me.Thank you for the nice and respectful men that you have working there.

Dorothy Jenkins 
Rating:
5.0

Customer did not leave a comment.

Paul Janacek 
Rating:
3.0

2 people (workers) setting inside, i drive in with the truck waited for someone to come out and check me in. After a few minutes i go in and they are on there phones and wasn't in a hurry to get up and check the truck in. I’m sure they have cameras and saw me drive in. Get up and check the truck in, it’s not like we are going away

patrick koliba 
Rating:
3.0

The agent at the Uhaul in Bemidji, MN, [destination] mentioned that the box trailer should have been adjusted to ride more level. I agree. It rode at a downward angle, which put more weight at the hitch, which in turn, put more weight onto the rear suspension on our vehicle. This issue, also made it so our low-beams were then higher than normal; ergo, we were constantly being 'flashed' by oncoming drivers to turn-off our suspected high-beams all the way from South Texas to Northern Minnesota (1,600 miles). I actually had a 'ball/hitch-lowerer' as the receiver hitch. It could have been easy enough, to invert the lowering receiver hitch, (flipped the receiver hitch and ball 180 degrees), thus raising the hitch ball, about 5-6 inches. This would have made the box trailer likely ride ~ (nearly) perfectly level. It's not really a complaint, per-se; but it would have been better. As well, one of the little rubber grommet do-dads came loose; subsequently, one of the safety-chains came off, after about 30 minutes of travel from Victoria, TX. I pulled over once I realized the chain was loose. What seems to have happened, is the person who connected the trailer, did not put the rubber grommet on, correctly. There are two sizes of holes in the rubber grommet; one is smaller than the other. The larger one, goes on first, then the smaller one that holds the chain's hook, does so, snugly. What seems to have occurred because the grommet was not installed correctly, is the chain's hook came loose and popped off. Oh, as well, the chains, once the trailer was loaded, dragged the ground, further. I don't think this contributed to the chain coming off because the chain came off, BEFORE, we had loaded the box trailer with furniture, in Sealy, TX. So, once we loaded the trailer, as recommended by Uhaul with the heavier items at the tongue-side of the trailer, it just sank down further on the hitch/ball, aka, rear suspension. I did stop by another Uhaul, in Brehnam, TX (I think) and the Uhaul person there gave me another rubber grommet since the first one was then gone. Having the trailer tongue lower, also meant we kept dragging the tongue 'protector' (at the bottom side of the tongue) on the 'dips' between driveways when coming off/from roadways, and vice-versa.

virgina farrell 
Rating:
5.0

Customer did not leave a comment.

Kymberly Juettemeyer 
Rating:
5.0

Always a pleasure to do business with Pedro and his team!

Stacey Kelley 
Rating:
5.0

Customer did not leave a comment.

DAVID LISKA 
Rating:
5.0

Customer did not leave a comment.

Janet Sylvester 
Rating:
5.0

This location is my "go to" place for any type of moves or loading I may need done. Always been helpful and available!! Staff are very nice and respectful!!

Octavia Richardson 
Rating:
5.0

Good area and good people. Thank you.

Timmy Albrecht 
Rating:
5.0

Quick drop off

Eric Schmied 
Rating:
5.0

Customer did not leave a comment.

Michelle White 
Rating:
2.0

The UHaul organization I dealt with in San Diego was a much better run operation than the one here. Very disappointed in my whole dealings with them.

joan gower  |  Overall Experience 
Rating:
1.0

worst experience I have ever had, I had a storage pod and it took FOREVER to get it out and then they didn’t even close the account, so I got 3 extra months charged and getting my money back took long

Lauren Hoerig  |  Overall Experience 
No reviews have been submitted for this location.

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