Manager refused u haul certificate. Although it was good. Manager locks door during business hours, refused to give me a receipt, doesn't do her job
CHIARA COVINGTONCustomer Reviews for U-Haul at Peachtree Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check in was quick and easy. Much improved from my last rental.
David RossPersonnel were great and made the rental easy. Very professional.
Richard AlexanderExcellent service at Brookhaven location. Highly recommended!
LUIS CATALDOWonderful staff at the Brookhaven location on Peachtree Road!
Melissa Jonathon DavisThe woman running the Peachtree Rd location is an artist at multitasking. She was taking care of multiple customers (at one point more than a dozen people) efficiently and pleasantly.
William BurkeTiana was excellent in helping. She was very professional and had a smile on her face. She seemed please to be helping me. Great customer service.
Paula MooreThe staff is great.
Bryan DurkisPlease have the trucks/vans filled with at least some gas. My van was on empty when I picked it up.
Karen Lifsheypersonnel had "attitude", final charge higher than receipt amount!
Jeffrey WilliamsOvercharging
majid ghanouniIve been using this location for about 15 years, twice a month and enjoy my interactions every time I visit. Tiwannie always makes me feel valued and appreciated. Greets me with a smile as I observe her doing with each customer coming through the door. When she is away Randy is always fast to step in and get things done. My hat goes off to both for such great service!
CARY MILLIGANRude employees who don’t care.
CONNOR FORDChecking in was a nuisance even though I had already done it on line. Asking for a selfie of me was not necessary (you know my license), and I feel it needlessly intrudes on customer privacy for no good reason. I also failed to see the need for a second contact person to add to the reservation. One is more than enough for someone with a credit card and major credit card. Rental car companies, renting out vehicles far more expensive than a van, don’t need that and neither does U-Haul. To be honest this process really dissuades me from doing so again.
George StonerVery disappointed. Was rented a unit with a check engine light. Told staff and asked for a replacement and was dismissed twice. Felt completely ignored and treated as a nuisance. Will not be using this office again
Thomas BoestWe had a res at the piedmont location for 10am-2 pm, but knew we were running late. We tried to call twice, but no one picked up. We got there at 11, and there was no truck available. Either you need to answer the phones, or you need to guarantee your credit card backed reservations for the duration of the reserved time.
Evin GalangThe staff is very friendly and helpful, they answered all my questions.
Lesly DauphinOne issue was when we returned the trailer. The woman had all the lights off 10 minutes before closing so the place looked closed. She would not get out of her chair and told me to drive the trailer around back and unhook it myself. They way she said it was very rude. I have rented u-hauls for years and have never had an inceident this bad.
John GravettThe lady sitting at front desk needs serious lessons in customer service and the language she uses to talk to customers. Dude is not how you address your customers. The gentleman installing the hitch was great. They forgot to put the hitch ball and he did it right away
Karanvir VirkGreat Customer Service
Eva MooreThe furniture pads I reserved were not available. Traffic at location is a nightmare.
Daniel FrankThe mileage and gas level were off when I received the vehicle. Luckily I took pictures because I was going to be wrongly charged. The employee saw the pictures on my phone with time stamp.. acknowledged that I was right and the charges weren’t accurate but said there was nothing they could do. Then they told me to call customer service. Horrible service. Horrible processes.
KEVONTE MCCLAINFriendly and professional
Fonda SmithFinally someone at U-Haul with good customer service skills! The van didn't smell like a dead body was stored there or someone who never bathed. A good experience this time!
Marc BuraczynskiManagement team here is better than ever Check in was a breeze and at checkout, the guys came out and did a great job checking us out and cleaning the interior Really helpful
KENNETH GUGELOne staff member didn't know how to disconnect the dolly causing a riff between "HER" and the only male employee on site.
Richard BaileyAny time I have dealt with this location they have been nothing but accommodating. My negative review is purely for the service (or lack there of) provided by the Auburn, AL branch.
Jared Smithcharged me for insurance when i did not ask for it - unacceptable uhaul billing
allan WoiwoodEverything perfect EXCEPT van was VERY banged up (it had your stickers all over) The one that was a problem was the sliding door damage. It was very difficult to open & always have a 'open door' warning light. A van can be banged up, but that door should have been fixed before ever being rented
Jeffrey LebowCheck engine was on when I picked up truck.
CLARENCE GODARDIt was ok, the truck had trash in it and the right tail light didn’t work. It was easy to process, pick up, and drop off. I would recommend for that.
GREG MCGRUDERI rented a U-Haul and I booked everything at 5:00 my pick up time was at 6:45 and when I got to the location the van wasn’t there I then called customer they switch me into a 15 inch truck go their with the rental agreement and the key wasn’t inside the boxes
Rachale KellySomeone cancelled my reservation at the brookhaven location even tho i had email and text reservation. So rude. We ended up making 2 trips in a van instead of one… will never rent from here again.. lady who we talked to did NOT provide a solution, i had to ask.. well how can you help? I need aomething? Cant you be a problem solver? Then she offered a van. Horrible all around
brian McGowanThe central distribution office mixed up our reservation, but the local agent fixed everything. She was very efficient and helpful. They need to better coordinate.
ALAN ANDERSONThe Truck was no good brakes was bad and shaking and loud noisy engine but the customer service was excellent and very helpful
Edward WalkerThe location charged me for an extra day of rental when I returned it on time. This is scam and not acceptable.
Frank HuangYou are always friendly & helpful
Brent PopeThe original pick up,site at 6159 Roswell Rd Sandy Springs, GA 30328 Was horrible, they did not have the trailer that was reserved and contracted. One of the fellows was just rude.
Salem Daviddrove extra miles and was charged accordingly. returned the truck with 1/4 tank more than when i picked it up and got no credit. not even a thank you!
David RiviereI didn't catch his name, but the young man working yesterday morning at the Brookhaven location for my pick-up and drop-off was extremely nice and helpful! Will rent there again!
Kristin RoweOne guy there, hustling his buns off. You should give him a raise.
micheal vroegopFront desk was very efficient and helpful
Joseph FergusonEntire Location Team are the best customer service reps ever! Ms.T; Randy; Daryl and all that have been on duty during our U-haul pick up snd return. 10 out of 10 for sure.
Joyce GrayThe Staff is always very Professional. I always recommend my friends and family to this location.
Garnesha WhiteThe passenger mirror was difficult to see out of, as the mirror had “settlement stickers” and tape over it - Seems like a safety hazard. The visor on the drivers side is broken and falls out of the ceiling. The drivers seat is excessively worn and you almost lean towards the door when driving.
Brandon WhiteWorst customer service experience of all time. Employees were very rude and had very rude/snarky attitude when asked questions
Junwoo ParkA better vehicle should be used for long distance driving.
Mohammed RoshidThe location manager was great!
Lynn Yohn