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Jose D.Customer Reviews for U-Haul at Mineral King
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Van was very clean! Thanks Chris for easy and curtious check out. 5 star to Tristen, this young lady is top asset to uhaul. Rushes and always Thanks us. Good job to manager Duncan 👏 he keeps this team providing friendly service.
Inez P.Make sure all the U-Haul information is documented and communicated with other U-Haul's.
Xavier O.For me everything was well kept for what I needed it. If the mileage was was a little less expensive it would have been nicer but then they're your trucks . One thing only I was told I was going to be charged $145 . 00 but then upon return it was $166.00 dollars plus I showed the worker the gas ticket of $40.00 and didn't face him . As I said they are your equipment. I'm and old Veteran on a budget But that's my problem. Thank you Nick Roch USMC VETERAN
nick R.Guys were hands on amazing 👏
Julie Ann T.Outstanding customer service
Philip N.An "Enter Here" sign would be helpful, and a UHaul sign visible from down the street. Hard to see the location until you are on top of it. All the street parking can block the view of your signed building until the last second.
Christopher G.Dirty trucks but they run tits.pleasant experance.thks
Jim W.Great Service!
Isaiah M.The associate that helped me was kinda rude and unpleasant. That was the only bad thing I could say about the whole experience.
Mark H.Fine
PAUL B.The personnel at the facility were helpful and well trained. Great experience.
Ethan S.Return took longer due to longer line.
Jabed K.I can't think of anything, at the moment. So far everything has went very well. And you have a large selection and availability to suit many needs.
Charles P.No complaints or comments regarding this location.
Spring L.Pick up was easy. On return that was a bad experience not to mention the Hispanic guy was a douche
Florencia C.Improvements. Ask more questions about the app on your survey. The app SUCKED
Paul O.I brought the truck back a day earlier missing the 24 hr window by 2.5 hrs. I was told there would be an adjustment but when I returned it the young man told me No adjustment. A little let down by that transaction.
victoria G.Any think
Jose M.They could probably benefit from 1 or 2 more staff as it does get a little frustrating to walk into the office and have to wait a long time to be served. Otherwise this is an excellent location.
WAYNE Y.Very easy and friendly experience.
Rilian B.2nd bad experience only with this people, tank wasn't full when i got it and i returned the vehicle full but they didn't gave me any reimbursement
Felipe S.Advertise more.
Karen S.The truck is was running really rough. The staff are very nice, but they need help.
Anthony T.Both employees my sister and I encountered were fantastic and very helpful!
Taylor S.They're lying because the elderly man that was helping me didn't mark down that I returned my appliance dolly, it's reckless that they'd have someone so old and careless run that location. Will be contacting police to pull video footage
Rigo G.I was particularly impressed with the equipment. The enclosed double-axle trailer was fairly new, pulled super smooth, and handled great overall. I recommend both u-haul and this location highly.
WAYNE Y.Shorter wait time
Moises M.I am a software developer with 30 years experience. the web based software was down most of my visit and also slow and older technology. The software and procedures made the rental process horrible. The staff that helped me was great. they ran my card manually and helped to make the rental easier. 5 stars for guy that helped me check in!!!
Ryan J.it takes too long to get help and you wait a long time. Truck looks like it could have used a car wash.
abraham S.Pulled in, was done in about 10 minutes.
Timothy D.Friendly staff. Great experience. Thank you, Visalia U-Haul.
Andrew P.Easy out and easy in. Thanks
Diane T.Your vehicle needs to be serviced. The gas milage was 10 miles to the gallon. I only drove it 18 miles and 2 gallons barely put it back to the original setting. Also, this vehicle would default set back to the tow option, which geared it down when it wasn't necessary. Took me quite a few miles to find the shut off for the tow option.
Terry T.Awesome, fast, and easy service.
Rob R.very prompt and helpful staff
Jacklyn S.The guy that help me really nice Duncan
Fred C.Place was unprofessional very dirty and slow.
Gabrielle E.staff was very friendly and informative, the GM Duncan Vaughn was very helpful and always responded to any message that was left by me. He made the whole experience of renting with Uhaul stress free! Uhaul should hire more employees like him
SKYYLAR W. | Overall ExperienceBig THANK YOU to Chris ( assistant manager) Xmas eve and I rushed to arrive before they closed. Chris quickly greeted me and provided a wonderful xmas return. 5 star to you Chris!! Brian, thank you with your over the top friendly quick professional check out. Every time, you give over 100% friendly & quick service. I do very much appreciate it.
Inez P.Have more than one employee on shift on Saturday afternoon (there are probably more people moving on weekends than weekdays)
Lance W.Nothing the gentleman that helped me was amazing, made my experience fast and easy
Raul G.I am submitting a below average rating because the hitch ball I purchased when picking up the trailer was not installed properly by U-Haul staff. When I arrived at my destination to start loading the trailer, I found the nut securing the ball to the hitch receiver was completely loose, and if not for the cotter pin at the bottom of the ball bolt, it may have come completely disconnected. I had to purchase a wrench to tighten it correctly.
Charles B.Brian was extremely helpful, courteous and professional. I have always had great service at this location over the last 2 years.
Margarett M.Nothing everything was ok
Feliciano D.Wonderful, fast really helpful, friendly service. From everyone at this location. Highly recommend this location for any and all rental needs.
RAEANNA B.Overall a positive experience . . . however, the key to the Ford van was very 'rough' going in and out of the ignition. At the end of the day while trying to leaving the mini-storage site, I could not get the key into the ignition. After about 10 minutes, I finally did get the key into the ignition but then it would not turn. Another 5 - 10 minutes playing with the steering wheel and the ignition, the key 'roughly' scrapped past some metal and the started the van. This key - ignition combination needs to be either repaired or replaced.
Allan Howard F.Give more than a 24 hour notice for the pick up location. Mine was 2 hours away round-trip.
Amina K.I put no to storage access hours convenient due to discontinuing the 24hr-access. Wish the 24hr access was still available at least for DIY WORKERS/COMPANY OWNERS.
DANIEL P. | Overall ExperienceThe staff were very helpful and the process was quick and easy. I recommend this location to everyone.
Christopher K.My experience was so seamless from pick up to drop off the best truck rental I have ever had! I definitely recommend UHAUL!
Michael A.The customer service I received both at pick up and drop off was excellent.
Benjamin S.Staff is extremely rude and not helpful with any information. As a first time user for U-HAUL I didn’t not know basic information even after trying to do my own research before calling. When I would call to ask for information at the location I used no one would answer and I would get sent to the central office and they usually weren’t able to answer my questions. On top of that every time I asked a question in person I was constantly met with attitude and rude remarks for simply asking for help. I would not use U-Haul again not recommend it to anyone. Get better customer service.
JILLIAN A. | Overall ExperienceHad trouble with auto pay, trying to remove it, I set it up once and canceled it and then the next month it will come back again.
Keena S. | Overall ExperienceManager Duncan was always available to assist in anything we needed. Gina, was always friendly and maintained the facility above 5 star rating! This place was always so clean. Would definitely rent again.
Inez P. | Overall ExperienceStaff was EXTREMELY rude. Only one who was helpful was the manager. The ladies in the front are very rude and have no sense of customer service. That’s the only reason I would not recommend this place. If it wasn’t for them they’d get 4 stars
NICHOLAS W. | Overall ExperienceSee comment above
Jennifer T. | First ImpressionsThere were a few times customer service representatives weren’t helpful and unprofessional tone.
Jess J. | Overall ExperienceDuncan Vaughn is a wonderful human being and he and his staff was always so pleasant to speak with. He really went out of his way to support us and was always very compassionate in offering his support to us. I highly recommend this U-Haul place! Excellent experience!
Darnell R. | Overall ExperienceThe older gentleman who help us was not friendly and quite rude. He didn’t have quality customer service, he was very short and his tone was rude. Then one girl who helped with storage Seemed to not be knowledgeable at all on how to rent a truck so I had to get in line and wait again to get a truck
NICHOLAS W. | First ImpressionsGM and staff were amazing
darren c. | First ImpressionsThe staff was very helpful and welcoming...they answered my questions and showed me my option...felt very comfortable talking to them.
STEPHANIE A. | First ImpressionsLove it at Uhaul @ Mineral King! Duncan is a great manager… keeps the place running as smooth as possible… Alistar was a great help this time around… he is always friendly and ready to assist when possible!
Melody M. | Online Move InI am still dealing with this issue.i am not the person on the account nor my credit card should be charged I am NOT responsible for this or will be held accountable for this unit I just reserved the unit on line I explained that to the gentleman at the front desk where he to the info of the person who's storage it really is. I asked to be taken off and was assured my name and card will not be associated with this account and here it is again my name and credit card is still on there I would like it off and I want it off now this is absolutely ridiculous and I'm not okay with it
Alfred W. | First ImpressionsVERY CLEAN & ORGANIZED. NO HASSLE AT ALL AND STAFF IS VERY HELPFUL AND UNDERSTANDING. HIGHLY RECOMMEND
DANIEL P. | First ImpressionsLove everyone working there. They are all professional and polite.
JANINE L S. | Overall ExperienceThe staff and storage was above average. Thanks for the long term storage experience
CHRISTOPHER P. | Overall ExperienceIt's kinda hard to believe it was the first time I had been there for awhl
kaylen r. | Overall ExperienceThe website stated that the unit would store a 1400 square ft house. I came from a 1200 square ft house and couldn't fit all my items in it. The facility was clean and the staff was friendly and professional.
Aaron B. | First ImpressionsThe staff has been super helpful and nice. And move in was fast and easy.
Natane E. | First ImpressionsFriendly staff! Easy access :)
JESSICA C. | Overall ExperienceI’m in unit 1000 my name is Joab Johnson I’ve had a unit there for quite some time I’ve been sick with the congestive heart failure I’ve been in and out of the hospital a lot and I’ve let the staff know I’ve let management know I’ve called several times to the people that you call that answer the phones for you and let them know that I United can’t get down there on time sometimes and then and I don’t wanna lose a little bit of stuff I have I’ve lost everything after I’ve got congestive heart failure I couldn’t work anymore and just put on permanent disability and so my bills have been kind of hectic and I knew I lost it a lot but I kept a little storage The manager just would not work with me on my late fees and everything and I pretty much had to just throw a bunch of stuff away is it anyway I just don’t think that I was treated properly by eight and you know what you guys do not answer the phones when I’d be in the hospital beds in there and I called and called and called to tell you I couldn’t get down there to pay it on time and then you guys wouldn’t answer and then you just charge me $50 every time out of line And management management was aware of my medical condition and that I was always there to pay my storage it was just late here and there because of my hospital stays and I don’t think it’s fair that I can charge so much for such a little space
joab j. | Overall ExperienceManager and staff really are great.. seemingly work well together and appear to be happy to help you without prejudice or judgment?! Yes, I actually do mean just that lol. However, the weekend crew can leave you a lil wanting. It’s busy and the heat was insane today so I’m going to blame it on the heat! I do have one suggestion and that is to send someone to remove the admin lock from the units that get caught up the actual day they have gotten caught up. I think that would be wonderful and I I know I would support you in this lol. Overall the experience was top shelf with a special shout-out for the Manager, Duncan and the associate who runs and tends to the pool)
Tara W. | First ImpressionsAmazing management and staff! 10 stars!
Joe R. | Overall ExperienceIt kinda sucks having to haul the heavy stuff up 7 stairs up
kaylen r. | First ImpressionsThere was no communication it being a second level with no elevator and no access to a larger door. There needs to be better communication when setting up this location for storage needs, this was not an easy move with a regular door and second level with no elevator no dollys for appliances or easy way to move large items into storage.
Veronica D. | Online Move InThe 24 glass door doesn’t work properly
Carlos G. | First ImpressionsA wonderful place to store items!😁
Cherry R. | Overall ExperienceThis is by far the best Uhaul facility I’ve ever used! Everyone that works there is super friendly and helpful and the prices are great. I would never use anyone else
Sarah A. | Overall ExperienceThe number one reason I had a positive experience at U-Haul in Visalia is because of the people involved. I never thought it would matter who’s working at the U-Haul, but it mattered at the Visalia location. The folks there were patient, kind, respectful, and went above and beyond to support the customer (like Chris). Their tool shop was open and they were quick to fix an issue with my trailer rental and get me on the road, all the way up to closing time. The facilities were always immaculate, nearly hospital clean. The bathrooms were clean and operational. The equipment, like carts, ready and available.
DAVID B. | Overall ExperienceEasily reserved my unit online days prior to moving my stuff in, they had it ready for me with a free lock & even a Uhaul piggy bank😂 it being an indoor storage really makes a difference in this summer heat. ONLY thing i wish was different was the small flight of stairs I have to go up to get to my unit, but that I can get over. Nice staff, super clean place! Definitely happy I chose to go with this storage facility & would def recommend!!
Catherine C. | Online Move InChris and the young pregnant lady we're working very hard to get the crowd of customers through their transactions and did so professionally with a smile on their face and providing great customer service! Give them a raise! ... God Bless & Congratulations to the younh pregnant employee!
Tony D. | First ImpressionsBest experience we have had, staff is absolutely so friendly and helpful. Customer service amazing.
MICHAEL P. | Overall ExperienceI think his name was Ruben that rented me uhaul.. he was super cool thank you!!
Erin M. | First ImpressionsChris was super helpful! Facility was clean. Great accessibility for our things.
Julie S. | First ImpressionsThe storage facility is built like a maze and was rather inconvenient to get our stuff to. It was new, secure, clean, but we had to take several turns to get to the unit. It would have been better if everything was built on a simple grid rather than trying to look cool.
Klynton F. | First ImpressionsChris was very helpful at addressing issues we experienced with our move out. A+++ for his assistance!! The lady who checked me in, initially was lovely. The reasons I would not recommend this facility are: 1) poor staffing relative to the volume that this location experiences. This site has been like this for years. You make money by providing substandard service because you can. 2) flooded storage area, then difficulty reaching staff to find out what happened because.....#1. 3) I suggest someone do a walk-through at night to ensure that vehicles on remote pickup are accessible and that late night dropoff spots are clearly marked. 4) When there's a problem and the manager is unreachable that speaks volumes about what is important and it's not the customer. No dedicated troubleshooter on call after hours? Check. My new storage is with an independent chain, and people could not be nicer. I really like dealing with real people and not people reciting corporate scripts. They called to follow up with me on moving day and made themselves available after scheduled office hours when they knew we were running late. WOW!! This uhaul is somewhat saved by the people here who manage to care despite the hurdles to doing so. I deeply respect those doing a good job under these circumstances. You are front line workers. I'm sorry you have to deal with what you deal with Better staffing will alleviate the negative google reviews because people who aren't so stressed can do a better job. Customers who can anticipate better service don't come in primed to make sure everyone around them has a bad day. Thanks anyway, my experience wasn't all bad At least people like Chris are there and willing to troubleshoot, so thanks again.
Joy L. | Overall ExperienceStaff was knowledgeable, awesome service was very helpful!
Consuelo T. | Overall Experiencealright
Mark M. | Online Move InOther than this location being a little overwhelmed by high demand and low staff, this is an excellent location. Starting with the fairly young manager Duncan Vaughn. He goes out of his way to guide and take care of your needs. With our few hundred mile move, truck and tow dolly drop off. Also making our reserved storage space possible after some hiccups in the UHAUL system. He really makes me want to recommend and take care of all our storage and UHAUL type of needs to no other place than this location. Great work Duncan
Jose M. | First ImpressionsReserved a storage unit at a location in Fresno, CA and was later told that the unit was no longer available and that the only storage option was an hour away in Visalia, CA. We drove all the way out to Visalia and were told our reservation did not appear in their system, even though I had the Reservation Number and provided it. The only unit they had available was much smaller than the one we had originally reserved and all of our belongings did not fit.
Malena S. | First ImpressionsDuncan is great!
Benjamin G. | Overall ExperienceRefusal of billing staff to properly maintain customer information, direct payment for storage units, and still receive late notices for unpaid invoices. Extremely frustrating! Office managers being placed in no win positions by upper management, resulted in lost time, extra effort by the customer. Rental vehicle was filthy and tech on the truck did not work. Very disappointed with Uhaul, after several rentals and storage ventures, this by far was the worst! I will seriously consider my options the next time and I am urging my friends on social media to do the same.
Martin H. | Overall ExperiencePeople are very nice and helpful. Very clean
Chris F. | Overall ExperienceAll the staff-Everyone!- and I know them all by name, are professional and engaging to all the guests. They are fine people in general. I will certainly and personally recommend uhaul mineral King Ave in Visalia to meet all our needs. Thanks for giving me a chance to give Kudos to all the staff. Sincerely, Gina Vitale
Gina V. | First ImpressionsWe couldn't get the 5x15 lockers we wanted on the ground floor. We ended up with 2 tiny lockers.
Alice E. | First ImpressionsHad good overall experience. Only thing to comment is that, at times, there were too many customers and have waited 20min for someone to help me with reserved booking.
Keon L. | Overall ExperienceThank you
Francisco A. | Overall ExperienceManager, Heather Haas was awesome! Was doing a last minute move that was very stressful. Heather helped navigate all of our moving rental needs, including on-site storage. Thank very much Heather.
Monique S. | First ImpressionsHeather was very professional and courteous and she knew her stuff as far as rental process goes, she made the whole experience great.
Keena S. | First ImpressionsI was very satisfied with the service.
Peter F. | Overall ExperiencePickup and drop off locations as well as storage were great. Very professional and courteous.
jason c. | First ImpressionsGreat move!
Carletta A. | Overall ExperienceWanna say thanks to Chritine, she was spot of help.
Stephen H. | First ImpressionsThank you very much
wendy k. | First ImpressionsAlex assisted my checking in and was very clear about proceedures and policys.
William S. | First ImpressionsDid not answer their phone. Bad customer service. Bye UHAUL.
Michelle H. | Overall ExperienceVery good customer service. Nice indoor storage units.
John D. | First ImpressionsCharles took care of our needs, answered our questions, and made our moving experience pleasant, fun, and very convenient. Smooth all the way through! Super cool staff!
tom w. | Overall Experience30 miles off my path due to their mistake which I caught immediately when recieving the "confirmation" Wrong. Thanks for the discount... It paid for my Gas to drive out of my way for the trailer😂
ELIZABETH H. | First ImpressionsNew, clean, and safe storage facility. Upstairs access via stairs. Charles and staff provided wonderful customer service - professional, friendly, and helpful. Great experience!
Lisa N. | First ImpressionsCharles Brice is very helpful, Professional, and have an outstanding customer service. We will recommend him to all our friends and families. Thank you! V/R, PJ Perez
Pabbie John P. | First ImpressionsThe site forklift was down but the manager did everything possible to ensure we could unload our household goods without issue. The service was excellent.
tillman s. | Overall ExperienceWe moved across country and this facility was the rudest I've ever had to deal with. They changed the delivery time of the UBoxes without saying anything and I had a crew hired to unload.
CHRISTINA S. | Overall ExperiencePerfect.
Candace F. | Overall Experience