Customer Reviews for U-Haul at Hwy 27 & NW Pine

6,598 reviews

1011 NW Pine Ave   Ocala, FL 34475
(@ Hwy 441 & Hwy 27)

(352) 732-7085

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(352) 732-7085

1011 NW Pine Ave
Ocala, FL 34475
(@ Hwy 441 & Hwy 27)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent customer service. Friendly and knowledgeable staff. Thanks.

frank A. 
Rating:
5.0

Customer did not leave a comment.

Tara D. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

To improve for the next customer I think y'all did awesome I don't know what else to say but y'all did great with me

colivito W. 
Rating:
4.0

Customer did not leave a comment.

suzanne C. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Cheryl H. 
Rating:
4.0

Customer service was excellent

MICHELLE J. 
Rating:
5.0

Customer did not leave a comment.

Marquis W. 
Rating:
5.0

The General Manager of the store was courteous and very professional. Keep up the good work!

Clarence S. 
Rating:
4.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
2.0

They didn't even pull out the uhaul and sent me to figure out where it was parked at. Was not busy at that time. Didn't even verify the gas I went back inside to let them know it was missing 1/8 of the estimated. Instead of correcting it, they sent me to correct via a text that guide me to a website/app If I do all the work shouldn't I get a employee discount?. I remember when you use to rent it they will walk you thru the whole vehicle and explain everything verify stuff on the spot. And sent you your way. On the bright side The return was pretty easy and took less time that I expected.

Alfonso D. 
Rating:
5.0

The staff is awesome The manager Tiffany is stupendous Pietro P and L kitchen and bath design center

Pietro G. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
3.0

Packed tight, hard to get around and on a corner of buisy streets. I would probally pick a different one next time.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
4.0

Customer did not leave a comment.

nancy M. 
Rating:
5.0

Customer did not leave a comment.

Bob G. 
Rating:
5.0

Only thing that I had happened was the worker who I met with to obtain the truck told me to follow the guide on the paperwork to fill the truck back to half and so I did that. We were at just above empty so I put the 20 gallons the paper stated and when we drove the truck across the street to the location it was registering at almost full. Cost me $69 to put 20 gallon in the truck and it was almost full vs 1/2 tank. I feel like I was scammed to putting more gas into the truck than I should have going off the calculation I was given. As a single parent $69 is a lot of money.

Ashley C. 
Rating:
4.0

Have a better waiting area with snacks machine and TV

Carmelo S. 
Rating:
5.0

Just keep on doing what you are doing. Easy and quick on pickup day and return day.

Robert T. 
Rating:
5.0

Everyone was so friendly.

Heidi R. 
Rating:
5.0

I love this place. I'm here everyday loving 833064

bobbie P. 
Rating:
5.0

This location provided excellent services and I can't recommend anything for it to be a better experience.

Sharon F. 
Rating:
4.0

Customer did not leave a comment.

Jeffery K. 
Rating:
5.0

Great service at this pickup location.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Jimmy G. 
Rating:
4.0

none needed

ian H. 
Rating:
5.0

Everyone was very nice

Cherie M. 
Rating:
5.0

Customer did not leave a comment.

Radames C. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

Vicki W. 
Rating:
5.0

The service was great from beginning to end. Thank you..

DOUGLAS L. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Kayla B. 
Rating:
5.0

Customer did not leave a comment.

Phillip C. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

people where I pick up was great where I drop off was great very helpful

James S. 
Rating:
5.0

Tiffany made our rental experience very easy and accommodating. I would definitely recommend this location for all your moving needs.

Denise G. 
Rating:
5.0

Customer did not leave a comment.

Charlie H. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

Yissely G. 
Rating:
5.0

Good job

Lesley M. 
Rating:
5.0

Treat them with the same level of service I was shown at pine ave location

James C. 
Rating:
5.0

Customer did not leave a comment.

Merilyn C. 
Rating:
5.0

The ladies at the check-in were very nice and attentive!! I will back and rent in this location!! Thanks

Marianela B. 
Rating:
5.0

Lisa made the experience easy!! :)

cynthia B. 
Rating:
5.0

excellent Lisa was a great help :)

cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Louis R. 
Rating:
5.0

Very professional

Kinard W. 
Rating:
4.0

Customer did not leave a comment.

craig W. 
Rating:
5.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

Customer did not leave a comment.

chrisetta H. 
Rating:
3.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

Customer did not leave a comment.

Mike F. 
Rating:
4.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

The entire experience was smooth and informative.

Jim R. 
Rating:
5.0

Customer did not leave a comment.

dan C. 
Rating:
3.0

The windshield was dirty on the inside, the truck shook going down the road and apparently it only got 2.6 mpg. Yes 8 gallons to go 21 miles with zero idle time. I will not recommend this location to anyone 😤

Calvin B. 
Rating:
5.0

Friendly staff and great service!

Daryl S. 
Rating:
5.0

John did a great job !

Colette G. 
Rating:
5.0

Continue excellent customer service!

DAVITA I. 
Rating:
5.0

Customer did not leave a comment.

Gloria B. 
Rating:
4.0

none needed

ian H. 
Rating:
5.0

Customer did not leave a comment.

Angelo R. 
Rating:
1.0

When I rented the pickup truck for 4 days, I was told that over 100 miles, I was going to get the mileage at 0.49 cents per mile. Later, I extended the rental for 2 more days. When I returned it, my rate was changed to weekly and the careless employee made me pay about $50 more. When I did the extension over the phone, I wasn't told that my rate was going to be changed to weekly, otherwise I would have returned it and rented again to avoid paying for miles I wasn't going to use. Therefore, I am very dissatisfied.

OMAR V. 
Rating:
5.0

Customer did not leave a comment.

Christopher N. 
Rating:
5.0

Pick up and drop off went very smoothly, and the staff was extremely courteous and helpful

Gene D. 
Rating:
5.0

Muy atento el empleado

RAFAEL O. 
Rating:
5.0

Customer did not leave a comment.

Joan S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
2.0

Rental drop off attendent was slow and not very friendly.

James W. 
Rating:
5.0

Nothing. Staff there are very efficient and friendly. Both pickup and return were hassle free.

Calvin F. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

CHARLENE O. 
Rating:
5.0

Customer did not leave a comment.

rodney W. 
Rating:
3.0

Inform Florida customers that vehicles are registered under Uhaul's toll road account. At pickup agent told me I could add the rental truck to my account to cover the tolls, which was the case.

charles G. 
Rating:
5.0

The website is AWFUL. Trying to make/edit a reservation through the website is extremely difficult. Dropping of a rental with the website is even WORSE. It took me 25 minutes to upload the photos on to the website for after hours drop off. The website takes ages to load & then refreshes after you've already taken all the pictures. I had to re-take the pictures of my drop off FOUR TIMES before the website finally uploaded them.

Caitlin P. 
Rating:
4.0

Overall great experience.

Natalie C. 
Rating:
4.0

Customer did not leave a comment.

Shadonis S. 
Rating:
5.0

You don't have to do anything differently. The whole process was quite smooth and enjoyable.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

Customer did not leave a comment.

Sherbricka E. 
Rating:
3.0

Customer did not leave a comment.

Jacqueline D. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo R. 
Rating:
3.0

Customer did not leave a comment.

CATHERINE L. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

The service technician was excellent. He diagnosed my issue comprehensively and did a great job!!!!

ALAN H. 
Rating:
5.0

Customer did not leave a comment.

Christopher E. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Quick and easy service. Thank you

Zoraida S. 
Rating:
5.0

Online reservations were easy. Upon arrival to get trailer, everything was in order and pickup was smooth and easy. Returning trailer was just as easy and without issues. Everyone was friendly, very respectful and professional. No complaints. Highly recommended.

Danny L. 
Rating:
5.0

Customer did not leave a comment.

Jose B. 
Rating:
5.0

Everything was great

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Darryl D. 
Rating:
5.0

Easy .. quick .. drop off .. pleasant experience

Maria C. 
No reviews have been submitted for this location.

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