Excellent customer service. Friendly and knowledgeable staff. Thanks.
frank A.Customer Reviews for U-Haul at Hwy 27 & NW Pine
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
To improve for the next customer I think y'all did awesome I don't know what else to say but y'all did great with me
colivito W.Customer service was excellent
MICHELLE J.The General Manager of the store was courteous and very professional. Keep up the good work!
Clarence S.They didn't even pull out the uhaul and sent me to figure out where it was parked at. Was not busy at that time. Didn't even verify the gas I went back inside to let them know it was missing 1/8 of the estimated. Instead of correcting it, they sent me to correct via a text that guide me to a website/app If I do all the work shouldn't I get a employee discount?. I remember when you use to rent it they will walk you thru the whole vehicle and explain everything verify stuff on the spot. And sent you your way. On the bright side The return was pretty easy and took less time that I expected.
Alfonso D.The staff is awesome The manager Tiffany is stupendous Pietro P and L kitchen and bath design center
Pietro G.Packed tight, hard to get around and on a corner of buisy streets. I would probally pick a different one next time.
Timothy B.Only thing that I had happened was the worker who I met with to obtain the truck told me to follow the guide on the paperwork to fill the truck back to half and so I did that. We were at just above empty so I put the 20 gallons the paper stated and when we drove the truck across the street to the location it was registering at almost full. Cost me $69 to put 20 gallon in the truck and it was almost full vs 1/2 tank. I feel like I was scammed to putting more gas into the truck than I should have going off the calculation I was given. As a single parent $69 is a lot of money.
Ashley C.Have a better waiting area with snacks machine and TV
Carmelo S.Just keep on doing what you are doing. Easy and quick on pickup day and return day.
Robert T.Everyone was so friendly.
Heidi R.I love this place. I'm here everyday loving 833064
bobbie P.This location provided excellent services and I can't recommend anything for it to be a better experience.
Sharon F.Great service at this pickup location.
Robert C.none needed
ian H.Everyone was very nice
Cherie M.The service was great from beginning to end. Thank you..
DOUGLAS L.people where I pick up was great where I drop off was great very helpful
James S.Tiffany made our rental experience very easy and accommodating. I would definitely recommend this location for all your moving needs.
Denise G.Good job
Lesley M.Treat them with the same level of service I was shown at pine ave location
James C.The ladies at the check-in were very nice and attentive!! I will back and rent in this location!! Thanks
Marianela B.Lisa made the experience easy!! :)
cynthia B.excellent Lisa was a great help :)
cynthia B.Very professional
Kinard W.The entire experience was smooth and informative.
Jim R.The windshield was dirty on the inside, the truck shook going down the road and apparently it only got 2.6 mpg. Yes 8 gallons to go 21 miles with zero idle time. I will not recommend this location to anyone 😤
Calvin B.Friendly staff and great service!
Daryl S.John did a great job !
Colette G.Continue excellent customer service!
DAVITA I.none needed
ian H.When I rented the pickup truck for 4 days, I was told that over 100 miles, I was going to get the mileage at 0.49 cents per mile. Later, I extended the rental for 2 more days. When I returned it, my rate was changed to weekly and the careless employee made me pay about $50 more. When I did the extension over the phone, I wasn't told that my rate was going to be changed to weekly, otherwise I would have returned it and rented again to avoid paying for miles I wasn't going to use. Therefore, I am very dissatisfied.
OMAR V.Pick up and drop off went very smoothly, and the staff was extremely courteous and helpful
Gene D.Muy atento el empleado
RAFAEL O.Rental drop off attendent was slow and not very friendly.
James W.Nothing. Staff there are very efficient and friendly. Both pickup and return were hassle free.
Calvin F.Inform Florida customers that vehicles are registered under Uhaul's toll road account. At pickup agent told me I could add the rental truck to my account to cover the tolls, which was the case.
charles G.The website is AWFUL. Trying to make/edit a reservation through the website is extremely difficult. Dropping of a rental with the website is even WORSE. It took me 25 minutes to upload the photos on to the website for after hours drop off. The website takes ages to load & then refreshes after you've already taken all the pictures. I had to re-take the pictures of my drop off FOUR TIMES before the website finally uploaded them.
Caitlin P.Overall great experience.
Natalie C.You don't have to do anything differently. The whole process was quite smooth and enjoyable.
Charles C.The service technician was excellent. He diagnosed my issue comprehensively and did a great job!!!!
ALAN H.Quick and easy service. Thank you
Zoraida S.Online reservations were easy. Upon arrival to get trailer, everything was in order and pickup was smooth and easy. Returning trailer was just as easy and without issues. Everyone was friendly, very respectful and professional. No complaints. Highly recommended.
Danny L.Everything was great
DAVID K.Easy .. quick .. drop off .. pleasant experience
Maria C.