Customer Reviews for U-Haul at Florida State University

4,634 reviews

2201 W Tennessee St   Tallahassee, FL 32304
(W Of Ocala Rd)

(850) 576-1159

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(850) 576-1159

2201 W Tennessee St
Tallahassee, FL 32304
(W Of Ocala Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Again, U-haul employees were very helpful and friendly

Raymond M. 
Rating:
5.0

Customer did not leave a comment.

Racqueal J. 
Rating:
5.0

Make your App more user friendly for drop offs.

Clinton B. 
Rating:
4.0

Easy pickup but the van smelled strongly of cigarettes. It also has a lot of small body damage. I completely understand that little dings are going to happen, but this one probably needs some attention.

Trenton S. 
Rating:
5.0

Customer did not leave a comment.

Trakeisha S. 
Rating:
5.0

Customer did not leave a comment.

Jack D. 
Rating:
3.0

Truck was dirty when I picked it up. When I returned truck to where I was told to drop off, the app would not work. I could not drop off the truck 3miles from my home, I had to take it 15 miles to drop it off or be charged $20.00. I had 3 U-Haul dealers 3 miles from my home.

Bryan J. 
Rating:
3.0

Put gas in the trucks.

Shinita M. 
Rating:
5.0

Customer did not leave a comment.

Edward V. 
Rating:
4.0

Nothing

Carlton K. 
Rating:
5.0

Customer did not leave a comment.

Darrin B. 
Rating:
5.0

Customer did not leave a comment.

Eddie G. 
Rating:
4.0

Tiffany was excellent, very professional and helpful, reaching out to see if I needed help when I was wandering back and forth trying to get internet. Van mostly fine except part of the inside just fell off as I was driving, and the gears grind when starting. I didn't have 4G on my phone in this location, and the internet kept booting me off as I was filling out the online pre-scan.

Meira C. 
Rating:
4.0

Customer did not leave a comment.

Darrell F. 
Rating:
5.0

Customer did not leave a comment.

elijah J. 
Rating:
2.0

Customer service was horrible, young lady was rude and not helpful or knowledgeable, kept pushing to go to another location for information, I used your 800 number and received excellent service and information

Bonita W. 
Rating:
5.0

Customer did not leave a comment.

Edna H. 
Rating:
1.0

Agents are very disrespectful

Cherri Y. 
Rating:
5.0

EJ was great! Excellent representative.

Martin F. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
1.0

Customer did not leave a comment.

Patrick C. 
Rating:
4.0

There was only one person working when we picked up the tow dolly, several customers were patiently waiting for service. One more employee would have made the pickup faster, and safer for both employees.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

christopher P. 
Rating:
5.0

Excellent experience, all facets!!!

Hugh F. 
Rating:
5.0

Customer did not leave a comment.

Bayard M. 
Rating:
1.0

The truck was a complete mess ! The engine light was not the breaks badly need to be fix and the mileage reader does work . I should be reimbursed for my experience with this company in my opinion I wouldn't recommend this to anyone

Chelseia S. 
Rating:
4.0

Customer did not leave a comment.

Julie G. 
Rating:
5.0

Customer did not leave a comment.

eric B. 
Rating:
5.0

Customer did not leave a comment.

Seward H. 
Rating:
5.0

Thanks For You Guys Service.

Patrick C. 
Rating:
4.0

The staff isn't Friendly at all very Dull. Didn't greet you in after returning the U Haul didn't tell you Thanks for your Service.. just took key check mileage tap computer told amount and walked off.

Lucinda G. 
Rating:
5.0

Customer did not leave a comment.

Kimneshia J. 
Rating:
5.0

I thank you with all my heart for this wonderful and kind treatment. The employee was very friendly and nice, I thought it would take a long time to pick up the truck but that was not the case as I received my truck in just ten minutes, it's great.

Amin A. 
Rating:
5.0

Management and staff were very pleasant overall

MeLissa R. 
Rating:
5.0

Muy buen servicio, dan muy buenas millas y días para poder movilizarme. Los felicito

robert P. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

No idea but I have rented from this location on several occasions because it is convenient and the staff very professional.

Margaret W. 
Rating:
5.0

Wonderful, I love them, Big mama— JoAnn Gunn

JO ANN G. 
Rating:
5.0

Customer did not leave a comment.

paul J. 
Rating:
1.0

Customer did not leave a comment.

Willie B. 
Rating:
5.0

Customer did not leave a comment.

Destiny L. 
Rating:
4.0

Well managed and personal care

CHARLIE P. 
Rating:
5.0

Customer did not leave a comment.

Mike P. 
Rating:
5.0

Tiffany was great

DASHIMER W. 
Rating:
5.0

Customer did not leave a comment.

terresa W. 
Rating:
3.0

Customer did not leave a comment.

Seth G. 
Rating:
3.0

Housekeeping

Theo E. 
Rating:
2.0

Non professional don't greet customers

John A. 
Rating:
5.0

Customer did not leave a comment.

Jaliyah C. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

These folks could use some lessons in friendliness.

Paul L. 
Rating:
1.0

I couldn't pick up my Uhaul at 6:00! It would not crank. I couldn't get another one until 9am. It delayed me and I had to pay movers for two extra hours. I'm demanding the rest of my 49 dollars back.

Virginia B. 
Rating:
5.0

Staff was very helpful and got me processed quickly, and took the time to make sure I had everything I needed.

STEPHEN K. 
Rating:
4.0

Customer did not leave a comment.

Tianna T. 
Rating:
2.0

First off the truck had barely to no gas in it when we got it but that's not the main reason for my rating. We just moved today expecting the trucks to have been cleaned but no, partially on me I should have gotten a mattress cover to protect my mattress, but the truck I used had bed bugs in it which have transferee onto my mattress. I've never had an issue with bed bugs in my entire life and this is the first time I've ever encountered such thing. I don't recommend using this location or even this brand because of this issue. It is extremely gross and unsanitary and customers should not have to worry or deal with their furniture getting infested with bugs because of a vehicle they moved with.

Alyssa R. 
Rating:
5.0

Employees did a great job. Very professional and great service.

KARL Y. 
Rating:
4.0

Customer did not leave a comment.

Timothy L. 
Rating:
4.0

Customer did not leave a comment.

Shawander B. 
Rating:
3.0

Customer did not leave a comment.

HENRY F. 
Rating:
1.0

The truck didn't have working break lights, the oil light was on, the motor was racing, and there appeared to be an issue with the power steering. Providing people with safe, fully operational equipment would be a necessary improvement.

Rori D. 
Rating:
4.0

There was only one person helping in the office and we had to wait a bit but she was very kind and helpful.

Lindsey M. 
Rating:
4.0

The staff and location were great, very friendly and helpful. The equipment on the other hand had a leak that poured water into the truck. It was very frustrating to have to suck over 5 gallons of water out of the truck before we could use it, (It had rained all night while the truck was sitting out)

Venesa H. 
Rating:
5.0

Lady working was very pleasant and helpful very convenient and easy

Clayton T. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

bernardina P. 
Rating:
3.0

I was overcharged $30 and would like to speak with someone

Justine S. 
Rating:
3.0

Newer trucks

Vernel E. 
Rating:
3.0

My card was charge 7.00 more after I was told that I only had to pay the difference for 9 miles when I originally said 6 miles. The charge was 10.41 when it's only .89 a mile. How that equals up to 10.41. Customer service was great overall

Miranda P. 
Rating:
1.0

Employees are horrible.....bad attitudes and completely sleep on the job.

Markeyshia M. 
Rating:
4.0

Make sure the vechile or clean windows where dirt and the inside was not wiped down.

THOMAS J. 
Rating:
5.0

Last Wednesday, at another Uhaul location, we had to worst Uhaul experience we've ever had, in terms of the staff who was working with us. Two days later, we had the best. Tiffany waited on us and was efficient, professional, and friendly. I'd go back to that location in a heartbeat. Thank you!

KIM B. 
Rating:
3.0

Customer did not leave a comment.

Shaina L. 
Rating:
5.0

Your rep when I got and brought back the truck was great.

FERNANDO V. 
Rating:
3.0

Customer did not leave a comment.

TAMMY P. 
Rating:
5.0

Tiffany Shayne and Sheldon were very professional and courteous. The facility was clean and organized The vehicle was super nice and clean I was pleased with my experience Continue with the great customer service for the next customer.

raymond T. 
Rating:
5.0

Customer did not leave a comment.

BILL C. 
Rating:
2.0

Associates not friendly.

Ekelia Y. 
Rating:
3.0

Reserved a van, but showed up to pick up equipment and had a box truck which was too big for what we needed, so I had to go buy ratchet straps. Did not receive a voicemail or email letting me know of the change. Additionally, the doors of the truck had a difficult time closing, even when pushing hard to close them.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Marnita A. 
Rating:
4.0

Customer did not leave a comment.

MARSHA D. 
Rating:
2.0

Customer did not leave a comment.

Manuel R. 
Rating:
4.0

Customer did not leave a comment.

Natika T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Great costumer service.

Yamil V. 
Rating:
2.0

The trucks doesn't run well at all.

Latasha T. 
Rating:
5.0

Don't charge somebody because your piece of shit truck can't leave asphalt. It's been stuck in the regular Florida sand in my backyard for 2 days cost me 300 something dollars. If anything you guys should pay me for the labor I had to put in to get the motherfucker back out

JOSH C. 
Rating:
4.0

Customer did not leave a comment.

Ernest L. 
Rating:
5.0

Customer did not leave a comment.

jordan H. 
Rating:
5.0

Customer did not leave a comment.

Tecumseh S. 
Rating:
5.0

Customer did not leave a comment.

Ladellya B. 
Rating:
1.0

Customer did not leave a comment.

summer R. 
Rating:
5.0

Everything was an excellent service from Stand and the members of the mechanic team, the only problem was that I had to pick up my car by bicycle because when I tried to return the truck, the battery was dead, other than that everything was excellent. Thank you .

Omar P. 
Rating:
1.0

The customer service team here is very rude and lazy

Fredricka W. 
Rating:
5.0

Customer did not leave a comment.

Ranodia M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany C. 
Rating:
2.0

My reservation was changed without anyone notifying me. Upon arriving on the morning of pickup, I told the employee helping me that I had reserved a pickup truck about a week and a half earlier and she told me that I must be at the wrong location. I showed her the text confirming the location and she verified that it was the current address. She then advised that I had reserved a box truck which I disputed and showed proof of my actual reservation. I informed the employee that I received a text the day before stating that someone would be calling me in a few minutes and that the call NEVER happened. Fortunately, someone had just returned a pickup truck earlier and it was able to be assigned to me. My rating is strictly about the change of reservation without notification. The employee was helpful and pleasant to work with and the pickup truck worked perfectly for what we needed it for.

Tondra K. 
Rating:
5.0

Customer did not leave a comment.

Katrina S. 
Rating:
1.0

25$ dollars in gas for 3 miles of usage is insane!

Zedekiah S. 
Rating:
5.0

Quick in and out. Easy return.

Karl S. 
Rating:
5.0

very easy to move in, no hassles. Would definitely recommend.

alexis m.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WEI Y.  |  First Impressions 
Rating:
5.0

Service was excellent, but I am still waiting for my credit on storage

Paul H.  |  Overall Experience 
Rating:
5.0

Everything went extremely well.

henry c.  |  Overall Experience 
No reviews have been submitted for this location.

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