Customer Reviews for U-Haul at Dunlap & I-17

4,481 reviews

2701 W Dunlap Ave   Phoenix, AZ 85051
(W Of I-17)

(602) 864-0413

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(602) 864-0413

2701 W Dunlap Ave
Phoenix, AZ 85051
(W Of I-17)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

nothing comes to mind, perfect experience

THOMAS W. 
Rating:
5.0

Service was excellent

Marcus T. 
Rating:
5.0

Customer did not leave a comment.

Lori M. 
Rating:
5.0

These agents were happy and personable they did not hesitate to assist and try to help.

LaMekia E. 
Rating:
5.0

Let them know before returning the keys to take pictures and follow what the app says.

Gladys S. 
Rating:
5.0

Meech helped us at the counter and was awesome, he was friendly and made the whole process super easy. We love this location :)

Jamie K. 
Rating:
4.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

N/A

willard G. 
Rating:
5.0

Thank you

Jamie T. 
Rating:
5.0

Nothing. Working with Bruce was a real pleasure. The work was done as promised and on time. This will be my new location for trailer and truck rental as well.

Bob H. 
Rating:
4.0

Your employees were excellent. Thank you

Rene P. 
Rating:
5.0

Customer did not leave a comment.

michael G. 
Rating:
5.0

Nothing staff very professional

John Q. 
Rating:
5.0

Customer did not leave a comment.

Jessica G. 
Rating:
5.0

Bruce was very helpful considering the fact that I made all my reservations for bell rd & 19ave. I called bell to confirm the day of moving, and they had NO paperwork on me For storage or truck rental! After a long time on the phone they sent me to I17 & dunlap for a truck. Still NO storage unit. Eventually I got a unit at hatcher & 19ave. They didnt have my size SO I had to rent 2 units! They didn't tell me there were 3 DOORS and that I needed 3 LOCKS. I spent so much money on uhaul for this move w/supplies (22 rolls of tape, 12 pads, wrap, mattress pads) truck and storage fees, I am afraid to add it all up. Your confirmation numbers that you gave me, mean squat! If hadn't called to confirm that morning I would have been severely screwed. After all this I wanted to return 2 blankets on hatcher and they would not w/out a receipt after seeing me EVERY day for a weak!!-《intentional spelling.. cave creek & hatcher was always good to me. I bought most of my tape there. Thank you to Bruce at I17 & Dunlap for smoothing things over or I could have lost my sh_t !!

NANCY D. 
Rating:
5.0

Customer did not leave a comment.

Troy W. 
Rating:
1.0

Front desk guy was on his phone talking to a friend the whole time, both times I went there!! Rude

Crystal C. 
Rating:
5.0

Keep the good work up they were all very helpful and courtes

Jack R. 
Rating:
5.0

Well let me start by saying moving is stressful and the Gm Bruce was a great n wonderful person made my day n happy with the things he did for me very grateful n appreciated him very nice person n would recommend him n his store to friends and family no doubt thanks Bruce continue doing the great things u do for the people 👍🫡💪🏽💯

Joshua W. 
Rating:
5.0

The customer service employees are very nice and helpful . I wont go to any other uhaul ocation.

Laura S. 
Rating:
4.0

The driver door didn't open which is a U-Haul problem not the stores- The store was great-

Christine F. 
Rating:
5.0

Excellent service. Staff was on top of everything. Price was very reasonable. Truck was a bit old, but it got the job done.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Doris T. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

An outstanding job was done on installation of a hitch cleaning out the old wires rewiring new wires and was done an hour before I expected them to be done Thank you

Sid C. 
Rating:
5.0

Customer did not leave a comment.

AMANDA E. 
Rating:
5.0

Customer did not leave a comment.

Lavelle R. 
Rating:
5.0

Customer did not leave a comment.

Brianna S. 
Rating:
5.0

Customer did not leave a comment.

Joyce R. 
Rating:
5.0

Nothing , it was awesome

Courtney R. 
Rating:
5.0

Customer did not leave a comment.

Mae F. 
Rating:
5.0

All good this time

David V. 
Rating:
5.0

The 10 ft truck I rented is probably the best I have ever rented from U-Haul or any other. It had power, was very responsive and easy to drive.

David W. 
Rating:
1.0

My first issue is I booked a 15' truck but received a 10' truck. Didn't realize until we were done loading the truck was not the correct size. We still were able to fix everything we needed, but we wanted what we paid for. Second issue, we were returning the truck once the sun went down. THE HEADLIGHTS DID NOT WORK. This was extremely irritating and dangerous that the headlights were not checked prior to providing it to a customer. And when we were dropping it off, please have a sign referring to where the key drop off is, if there is one. I walked around the building several times trying to locate this and was unable to. I resorted to leaving the cab unlocked and leaving the key, but by that point, I was irritated overall from my experience.

Brigid D. 
Rating:
5.0

Customer did not leave a comment.

Ernest E. 
Rating:
5.0

Transmission was a little rough but service was great.

Cheyenne J. 
Rating:
3.0

Return process via app is a total pain in the rear. Especially in the middle of the night in a bad area like this location. I had 3 different homeless approach me while trying to get pictures to return my truck!

Damian S. 
Rating:
5.0

Customer did not leave a comment.

Rochelle T. 
Rating:
5.0

Customer did not leave a comment.

Theresa D. 
Rating:
5.0

Store manager and the people that work there are all amazing I like going to that store just for that reason

MARK Z. 
Rating:
5.0

Customer did not leave a comment.

Maria N. 
Rating:
5.0

Change nothing super great will come to this location.The young lady who helped me last night was great didn't get her name super customer service. And the young man who checked the truck in is a funny sense of humor good job. Thank you Again Susan Bradley

Susan B. 
Rating:
5.0

The customer service from Meech was outstanding. He went above and beyond to ensure I had a quality experience. 10/10 will use this location again.

shaun S. 
Rating:
5.0

Customer did not leave a comment.

Dimitrius H. 
Rating:
5.0

Everything was good no problems thx

Steve I. 
Rating:
3.0

The trailer was not connected correctly and it caused me to break one of the pots I was moving.

Aubrey Y. 
Rating:
4.0

More help for agent, the lobby was full and only one person working.

Sean P. 
Rating:
5.0

Bruce worked a miracle for me when I messed up my reservation. I appreciate his extra effort to help me out!

Jannis M. 
Rating:
4.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Sarah D. 
Rating:
5.0

Customer did not leave a comment.

Nicole J. 
Rating:
5.0

Always ready for us to depart in well maintained and clean. Will use

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Shozanna L. 
Rating:
5.0

Customer did not leave a comment.

Terry A. 
Rating:
5.0

BRUCE was an absolute professional, kind, and helpful representative when I was fiddling with my phone trying to do the mobile check in. He immediately came to the truck after we parked and offered so much information and helped us with the entire truck return.

James D. 
Rating:
5.0

Thank you

erich S. 
Rating:
5.0

The customer service was great; however, the headlights on the truck were very dim and yellow. New headlights need to be installed.

Brittany W. 
Rating:
5.0

Great customer service, prompt, courteous, treated very well by the two guys who were working that day.

ROBERT M. 
Rating:
4.0

You guys are doing anything there's nothing I wouldn't change I will refer any customer U-Haul

jermaine K. 
Rating:
4.0

My service was timely and the cost of repair was as estimated.

david H. 
Rating:
5.0

Customer did not leave a comment.

Darlene B. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Tammie L. 
Rating:
4.0

Customer did not leave a comment.

Larry O. 
Rating:
5.0

It's all about people helping people.

Steven E. 
Rating:
5.0

They took the trailer off the car and got me on my way. They were courteous and helpful with a question I had and overall did a great job. One guy was training the other and they were both great.

Mark M. 
Rating:
5.0

Great people. They go beyond great work . They treat you like family and good friend

Ann T. 
Rating:
5.0

Great experience. The people working were super helpful and nice. Thank you!

Josh R. 
Rating:
5.0

Don't schedule a customer on a Sunday for a hitch install when you don't install on Sundays Other than that I was very pleased the install. Thank you.

Allen S. 
Rating:
3.0

Customer did not leave a comment.

augustina K. 
Rating:
5.0

Demetrius aka "Meetch", was the absolute BEST Uhaul representative I have EVER dealt with! I rent Uhauls every year. His customer service was outstanding. It's great to deal with people who are kind and compassionate. The best thing you could do is to k

Juanita I. 
Rating:
5.0

Always great U-Haul reps at this location!

Michael J. 
Rating:
4.0

The trailer I reserved had a short in the wiring. I shorted out the fuses and lights in my truck. We had to switch trailers which took 1 1/2 hours. I had to fix my truck before I could take a trailer. I should get a refund for my time and the cost of repairing my truck.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

patsy H. 
Rating:
5.0

Both the gentleman that helped me were great . The first guy set my reservation was very helpful, and accommodating , , and the second fellow that gave me the truck the second day was great , friendly and very knowledgeable

Scott D. 
Rating:
5.0

Stop having corporate call me at night to change drop off locations and try to get me to return the trucks farther away!

Carletta P. 
Rating:
5.0

Good people

Jack R. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
5.0

Meech H was awesome ! Great customer service

Cynthia C. 
Rating:
5.0

Absolutely awesome job

Enrique P. 
Rating:
5.0

I couldn't be happier. The rates were very reasonable. They were so very nice. Personable, polite, professional, and very kind. Thank you U-Haul for assisting our family.

CORY T. 
Rating:
5.0

The staffso customer friendly

tina S. 
Rating:
3.0

Let the future renters know if there is not a loading ramp equipped on the small box truck. I was not told anything and didn't notice how hard it was to load without it. I assumed all U-Haul box trucks had loading ramps. This is the first time I ever experienced this kind of rental vehicle and struggled terribly using it. My muscles are sore and my ankle and knee bones hurt. TO ADD AN ISSUE I HAD WITH THE TRUCK, the vehicle was a bit loose on its steering wheel while driving, had too much bounce with its suspension granted the truck being loaded up or completely empty, and both driver's and passenger side doors didn't close easily and had to be slammed shut. Oh, and if anyone wants to mechanically look at the gas saver gauge on the top of the dashboard of the specific truck I rented.... It's faulty and gives a false reading with its "wandering" needle.

eric D. 
Rating:
5.0

Customer did not leave a comment.

Nicole M. 
Rating:
5.0

Nothing, great customer service!

Maliyah S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

Lynn L. 
Rating:
5.0

Customer did not leave a comment.

LANCE M. 
Rating:
5.0

Customer did not leave a comment.

derik B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

Great service 👍🏾

Jamaal T. 
Rating:
5.0

Customer did not leave a comment.

BECKY M. 
Rating:
5.0

Customer did not leave a comment.

Becky M. 
Rating:
5.0

This place was friendly, fast and efficient.

CYNTHIA R. 
Rating:
4.0

Fix your app. It doesn't work.

Jon T. 
Rating:
5.0

The customer service was outstanding. He was extremely helpful, knowledgeable, friendly, and even appreciative for working for Uhaul! Thank you so much for making this experience a smooth and enjoyable one.

Christel J. 
Rating:
5.0

Everything was great. And the crew there was awesome, very helpful and considerate.

Douglas J. 
Rating:
5.0

Hire more people like the person who helped us, he was excellent, ty.

Michael G. 
Rating:
3.0

The truck was clean but smelled like a dirty mop. Overcharged for gas.

JAMIE C. 
Rating:
5.0

Oustanding

judi h.  |  Overall Experience 
Rating:
5.0

Excellent service

Prabhu M.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • U-Box® Containers

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  • Trailer Hitches

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  • Propane

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  • History

    We have an adaptive reuse program to better the environment!

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