great job, thank you!
Joel HackerCustomer Reviews for U-Haul at Broad & Central
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mrs Jenny was excellent love her, her amazing customer service and she took great care of me and very helpful and knowledgeable. She Rocks!!
Belinda WashingtonService was great as usual! Jenny and her staff are always helpful, friendly, courteous, and very efficient. A well run location.
Walter McKinleyDoing a great job
RAYMOND COLEIt was fast service I was in and out quick
Jackie HallCustomer service was excellent
Robert FetskoIt was quick, I came in as a walk in and was in and out with the truck within 10 minutes great customer service
brenda frizzellJust keep doing what's being done. Jenny, Robert, Crystal and all the staff are friendly, courteous, and efficient. You feel welcome every time you walk in the door.
Walter McKinleySome pet hair still in the moving boxes from the last person to use them
Cameron SvobodaVery Curious Staff. Very quick in getting a rental Trailer. Very helpful in getting hooked up and safety check. Very reasonable. Thank You
Tim NewlandEmployee helped me before opening with the lockbox and all of my equipment rental was already in the truck! I wish I'd remembered their names but the employee at drop off answered my questions and was awesome to take time with me too. There was an issue with the driver side door not looking completely closed when.we picked it up.
Patricia TaylorJenn, is the best!
Kendall Bond5 star
HIPOLITO VILLARThe people there are very nice, and very helpful. I really can't think of anything they could have been better.
Mary SmithNothing. Went real well. Truck was clean n ready . People were Nice . Our 3rd or 4th time using Yhaul at Broad n Central .
Tim McGeehanFollow the lead of Jenny, Crystal, Robert, Adam and all the staff at Broad-Central location. They are professional, yet friendly, courteous, respectful, and attentive to detail. I enjoy doing business with them.
Walter McKinleyIt was great!
mark perkinsour experience with renting a 20 foot U-Haul truck went very well! . Our customer rep was friendly and informative. The process only took a few minutes since we had ordered the rental vehicle online. The truck was very clean and in great shape. Returning the vehicle at the end of our move went smoothly. Thank you so much.!!
Jane MartinKeep doing what they are doing. Jenny, Robert, Adam, and all the staff are professional, courteous, friendly and efficient. The building, lot and trucks are clean and well maintained.
Walter McKinleyThe employee who helped me was great. Straight forward, helped hooked up the trailer and friendly. Thanks!
Ian KidnerLove this place
Wayne CarterKatrina was phenomenal!!! She made my experience so much better, it was nice to have someone so helpful and efficient when you’re moving.
Savannah DonovanGood
Joel SalazarThe ladies there were super nice
ashley wareThey were great. Couldn't ask for better customer service!
Andrew AdkinsNothing, customer service friendly and helpful.
Jeffrey ZalarThe trailer was really dirty from the inside. It had liquid in the inside
Arturo Hernandez LeonContinue the good work Jenny and her staff are doing. They are always friendly, courteous, efficient, and helpful.
Walter McKinleyThe folks at the drop-off location were very nice. They even put the trailer back on the hitch so my sister and I could take photos to commemorate the trip!
Karen AllenThe woman that checked us in to secure the truck was very pleasant and helpful. We were very happy with her and UHaul.
Jane HawkinsThe process of checking out and checking back it was fast and super easy! Overall it was a great experience!
Sean HickeyStaff was helpful as always.
Jared HammondThe staff was great, the lady helped us in the process of unloading the car and parking towing equipment. All was quick and efficient.
Giancarlos MartinezI am very pleased with the young ladies attitude when I brought the truck back I was very happy with the way she took care of me and she smiled the whole time that really made my day today was one of the worst days of my life and she made me smile months again thank you you whore for everything and I will be using you again
DENNIS EDMONDThis location was too far from my destination. There were several UHaul locations closer to my destination.
CLAUDIA ERNSTContinue the excellent service. Jenny and her staff are friendly, efficient, courteous and caring. They take their service standards very seriously. Always welcoming and treating you with the same respect and friendly service you know that they'd want.
Walter McKinleyHad to unhook the equipment myself and store in a spot poor all together
david abbottGreat customer service
Lee SingharajKeep doing what you’re doing
charles meserTruck was low on oil. Tire pressure light was on. it was good I was only going a few miles.
David ZathGood enough.
colton boydCustomer service is excellent at this location. The workers are diligent and informative. I will use them again.
yvonne WilliamsonQuick easy and efficient. The staff was very helpful and pleasant to deal with. I needed a truck to haul some furniture locally and my expectations were exceeded. Thank you very much for the assistance.
Brian M Rigsbeevery kind and helpful
Carol StrazinskyThe guy was super nice and helpful. Refreshing!
Jennifer WestenbergerKrystal is a 5 star worker. Helpful beginning to end and made the process easy.
anthony ReckerDon’t fucking rip off people on the gas issue. I drove like 16 miles and refueled with $5.00 to put back where the gauge was. You charged me $15 for fuel when I closed my contract when I returned truck after hours. I’ll never use you con artists again
DAVID GRANTONICOne thing I would say is, I was having an issue with my visa card, a fraud claim had temporarily closed it, so I could not rent the van I needed to move my daughter into her apartment. We live out of state so this was becoming a big deal. Luckily we talked to my daughter's friend who recently had a similar issue, she informed us we could rent a truck without a credit card, which we were able to do thankfully. My complaint is I wish your staff was better informed of rental options in such cases, if I hadn't talked to a friend I don't know if I would have been able to move my daughter.
Paul StaffordThe truck wasn’t in good condition. It was difficult to get into reverse. The facility lacked packing blankets and furniture dolly
Jeremy Gerspacher