Customer Reviews for U-Haul at Atlantic Ave

2,649 reviews

7842 Atlantic Av   Cudahy, CA 90201
(Between Firestone & Florence, Limited Parking available while on site )

(323) 771-9339

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(323) 771-9339

7842 Atlantic Av
Cudahy, CA 90201
(Between Firestone & Florence, Limited Parking available while on site )

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Lorri C. 
Rating:
1.0

Front desk girl is rude and has no approachable desire. Made me feel like I was disturbing her by being there . Last week I had the same experience with a different girl. Desk management is not the best.The morning outside crew and evening are great.

Pilar M. 
Rating:
4.0

Let people know ahead of time of ridiculous hidden fees before they spend the last of their money using uhaul because they got evicted

alfred C. 
Rating:
5.0

Customer did not leave a comment.

keith D. 
Rating:
5.0

Customer did not leave a comment.

ELIA C. 
Rating:
5.0

Hablar más en Español

jose A. 
Rating:
3.0

I would recommend for the front desk person to Be more friendly/approachable. She/he gave me the energy as if I was inconvenient being there. Other than that everything was perfect.

Pilar M. 
Rating:
5.0

Excelent.. customer service

Josue Q. 
Rating:
5.0

Customer did not leave a comment.

Carlos P. 
Rating:
5.0

Nothing, staff went above and beyond!

Alfred C. 
Rating:
5.0

Thank you your service was excellent everything was amazing

Maria S. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

Rene did an exemplary job in my opinion. He satisfied my needs 100%. The vehicle he recommended filled my need to the tea. From a price point of view as well as the accommodations of the vehicle that he suggested.

Victor C. 
Rating:
5.0

Customer did not leave a comment.

RUBEN JR G. 
Rating:
5.0

exactly service and very nice staff Thanks

Delia S. 
Rating:
5.0

Customer did not leave a comment.

Edwin G. 
Rating:
4.0

Lower your price, $68.00 for 50 miles is ridiculous

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

eddie R. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER G. 
Rating:
5.0

Customer did not leave a comment.

WALTER P. 
Rating:
4.0

The trailer I rent. Was broken every time I use the break the trailer jumó many times the unit looks like the fix it with fire May be that broken the. Breaks

Jorge C. 
Rating:
5.0

Customer did not leave a comment.

Diego R. 
Rating:
5.0

Have more personel to speed up process in returning a van I had to wait about 20 min

Maria H. 
Rating:
5.0

Su oersonal de excelencia

Amado R. 
Rating:
3.0

Customer did not leave a comment.

Monica S. 
Rating:
5.0

Customer did not leave a comment.

juan R. 
Rating:
5.0

GREAT SERVICE!!!

Jonathan A. 
Rating:
1.0

Customer did not leave a comment.

juana S. 
Rating:
4.0

Nothing comes to mind at the moment. But I'll definitely use your services again.

Angel H. 
Rating:
5.0

Customer did not leave a comment.

Luis D. 
Rating:
5.0

Great service , reception and person at receiving when done. Clean place accessible. Had a change of schedule last night sent a message on app all worked out they had the schedule changed . Continuous customer be back soon. Truck was new all working . Trailer was hooked up set to go after paperwork. One note about the trailer was older but good working order besides one side light was replaced but faulty disconnected appeared disconnected. Not a rear bit side light not affecting as I drive in daylight .

Antonio M. 
Rating:
5.0

Goodservice and professional 👌 happy

Manuel M. 
Rating:
5.0

Customer did not leave a comment.

Kachina S. 
Rating:
4.0

The truck had old chicken nuggets in it and a hole in the storage area

Jerry B. 
Rating:
2.0

Next time, don't tell me I can return the equipment at any time and then call me the day of to return it in one hour at 730am

Jesus L. 
Rating:
5.0

Customer did not leave a comment.

Perlita P. 
Rating:
5.0

The lady that helped me was attentive and polite. She explained everything concisely. Everything went well. And the young lady that received the truck the following day was also very nice!

JAIME G. 
Rating:
5.0

Best help all question answer and very friendly and professional

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Zenaido Z. 
Rating:
5.0

No comment.. excellent service

Josue Q. 
Rating:
5.0

promise deposit back instantly , it still hasnt come back.

Mickail H. 
Rating:
5.0

Continue the great customer service Friendly and professional

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Susan G. 
Rating:
5.0

great job, workers were very helpful.

Zenaido Z. 
Rating:
5.0

Make sure the truck is clean inside

wendy C. 
Rating:
4.0

Customer did not leave a comment.

Maria O. 
Rating:
5.0

Customer did not leave a comment.

Jorge G. 
Rating:
5.0

Customer did not leave a comment.

roberto R. 
Rating:
5.0

Customer did not leave a comment.

Alejandro P. 
Rating:
1.0

being a customer and had use uhaul services, the receptions i believe name gabriela was so condescending and and rude, when truck was dropped off only about 2-3 hrs, after 12noon, when the time was not stipulated in the contract. she went ahead and charged me for the full day for the truck and the insurance when insurance is optional and when it was dropped same day it was expected. when asked she stated that she would leave the claim open and that i could take it to a manager. i paid because i did not have to deal with such rude and very unprofessional nasty person.. so no would never use this place ever again

Xiomara A. 
Rating:
5.0

Customer did not leave a comment.

Martha G. 
Rating:
5.0

I had to sweep the back of the truck. Previous user should have cleaned, employees shouldn't have to clean after people so I do not fault them for this. Check in person was extremely helpful despite having a busy morning. Check out person was extremely helpful. Both persons made the entire process seamless would definitely return to this location again. Big plus was having an Arco right down the street to fill up before drop off. Prime location if you ask me.

Samantha R. 
Rating:
5.0

Customer did not leave a comment.

Jesus S. 
Rating:
5.0

Customer did not leave a comment.

Jaqueline B. 
Rating:
2.0

Our original reservation was given to someone else; we were told to go to the Atlantic location; the transfer of reservation was not smooth at all.

Aaron H. 
Rating:
5.0

Customer did not leave a comment.

elber R. 
Rating:
1.0

They charge me $122 for a single rent ( cargo van ) 12 hours, at the end I drive only 20 miles …… this is the second time that happened to me , and I just rent a uhaul only one time in a year on December

Walter C. 
Rating:
5.0

Customer did not leave a comment.

Javier C. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
3.0

The Cudahy location was fine. The complaint was that I was required to travel 13 miles to get my vehicle. At the actual location, the front desk was very helpful and organized. The truck was there and it was clean and ready for use.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Javier D. 
Rating:
4.0

I expect to have a clean rental, But good customer service.

Jose V. 
Rating:
5.0

Everything very good Ms Graviel very efficient

Jose R. 
Rating:
5.0

Customer did not leave a comment.

gregoria G. 
Rating:
5.0

Customer did not leave a comment.

Alfonso R. 
Rating:
5.0

The reps there were friendly and helpful.

Colleen M. 
Rating:
4.0

Picture or signage for specific location of vehicle. I was pointed to the pick up location by a worker who was there before the location opened.

RONEIFF C. 
Rating:
3.0

Invest in new equipment Trucks with rear view camera.

Wendy R. 
Rating:
5.0

Customer did not leave a comment.

Rosario C. 
Rating:
2.0

Rental Van did not open rear Door, just side door. I wasn't advise about that until I needed to open it, place was closed already. I had a hard time open it, had to crawled to it every time. it seems like everyone working there has an attitude. Not a good experience. Please inform my comment to manage to do something may be done.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

ISABEL V. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Very good customer service

Jeffery W. 
Rating:
1.0

Worst service ever! Do not trust the Cudahy, CA location!

Francisco Q. 
Rating:
5.0

Customer did not leave a comment.

Eva P. 
Rating:
5.0

You don't have to improvise, continue being friendly and professional, offering the best service without any discrimination. I loved the service I received.

Gino V. 
Rating:
5.0

Customer did not leave a comment.

Sergio A. 
Rating:
3.0

Do a better job to make sure windows are clean

JOSEPH J. 
Rating:
5.0

Customer did not leave a comment.

ARANDO A. 
Rating:
5.0

Customer did not leave a comment.

Oliver crespin B. 
Rating:
5.0

Customer did not leave a comment.

juana S. 
Rating:
4.0

Customer did not leave a comment.

Andres S. 
Rating:
5.0

Customer did not leave a comment.

Benjamin G. 
Rating:
5.0

Customer did not leave a comment.

LUCY R. 
Rating:
5.0

I originally reserved my rental at the Atlantic Blvd site in Lynwood. The manager there was very rude and disrespectful and entered into a cussing competition with me. She cancelled my reservation and then red flagged me from renting at any other uhaul until I called the e-alert team and MSO to remove the flag from my name. Needless to say I hope Myra from Lynwood gets fired. I have her on video

Armando C. 
Rating:
5.0

Customer did not leave a comment.

Jesus C. 
Rating:
5.0

Customer did not leave a comment.

Maria R. 
Rating:
5.0

Customer did not leave a comment.

Ronmel H. 
Rating:
5.0

Customer did not leave a comment.

Oscar H. 
Rating:
2.0

I want to talk about my experience with U HAUL. I recently rented a trailer and had just finished loading my moving items when it stopped working to such an extent that they sent a tow truck to return the trailer and my belongings to my home. Therefore I did not use the service I paid for at U HAUL. I hope this message gets a response and they give me compensation for the time I lost and the money. thanks for reading the comments.

Fernando H. 
Rating:
5.0

More office/lobby staff, one for phones and one for walk ins

Cheri R. 
Rating:
5.0

Customer did not leave a comment.

Priscilla T. 
Rating:
5.0

The staff was very nice and helpful. I appreciated their patience.

ahmad W. 
Rating:
5.0

The employees know their job and do it well. Rented a pickup truck… quick in and out. Returning the truck was also easy . I will come here again. They have everything in stock and the employees there are friendly and professional.

sandra C. 
Rating:
5.0

Always have a good experience at this location.

Tracy B. 
Rating:
5.0

These guys did a great job!!

BERTHA A. 
Rating:
5.0

Customer did not leave a comment.

sergio R. 
Rating:
5.0

Customer did not leave a comment.

daniel H. 
Rating:
5.0

Customer did not leave a comment.

Martin L. 
Rating:
1.0

Horrible customer service. Employees argue with customers! An employee argued with me while picking up my rental and while dropping off my rental I witnessed an employee arguing aggressively with another customer. Employees don't have a good attitude, they get defensive really quick and give you attitude with asking questions or making requests. Also my rental was dirty, it had a 10x10 tent and trash inside. It was also dusty and the side mirror was cracked and a drawer inside was broken. I had never experienced any maintenance issue in another UHaul. This location also states insurance is MANDATORY when UHaul clearly states insurance is optional. I called a representative at UHaul and they stated it was not true and issued a refund for the insurance CUDAHY location charged. So be aware! I will NEVER come here again or recommended to anyone else.

Tomasa R. 
No reviews have been submitted for this location.

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