Customer Reviews for U-Haul at Airline

5,264 reviews

7650 Airline Hwy   Baton Rouge, LA 70815
(Near the corner of Airline and Choctaw, Directly across the street from the old Sam's Club)

(225) 927-4175

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(225) 927-4175

7650 Airline Hwy
Baton Rouge, LA 70815
(Near the corner of Airline and Choctaw, Directly across the street from the old Sam's Club)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

I was overcharged. Very overcharged

Porchia C. 
Rating:
5.0

Great last minute rental experience!!

Kiwanier M. 
Rating:
5.0

Very courteous and professional.

Melvin F. 
Rating:
5.0

Customer did not leave a comment.

Laterica A. 
Rating:
5.0

Customer did not leave a comment.

Shenia R. 
Rating:
5.0

Customer did not leave a comment.

Barbara P. 
Rating:
5.0

Passenger side rear view mirror needs attention on that particular truck

Emmanuel T. 
Rating:
5.0

Great customer service by the employees

Gilda P. 
Rating:
5.0

Ebonee & Others Were Very Helpful!!! Thank You, Glenn Davis

Glenn D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristine H. 
Rating:
2.0

Communication didn't work very well. Screens didn't load, and they had to reschedule me for the next day because they don't do hitch installation before 9, even though I booked it over a week before for 7:30. The man who installed it was very helpful and kind, but it's frustrating to lose hours of my day away from my family for no reason.

Charlie S. 
Rating:
5.0

Customer did not leave a comment.

RODERICK B. 
Rating:
5.0

Customer did not leave a comment.

KUISHI W. 
Rating:
5.0

Thought that turning it in a day early would give some money back but didn't. Other than that it was great.

Marshall V. 
Rating:
5.0

All of the staff(3young ladies) including the gentleman who got the trucks together outside were awesome. Very professional and polite. They got a rush this morning and held it together they worked as a team. I will definitely return to this location as well as refer to others Keep up the good work

Yolanda B. 
Rating:
5.0

Customer did not leave a comment.

Helen J. 
Rating:
5.0

Unlimited miles

edward T. 
Rating:
5.0

Customer did not leave a comment.

Shameka G. 
Rating:
1.0

Truck driver door wouldn't close truck very bad on gas

CRYSTOPHER J. 
Rating:
4.0

Clerk was inconsiderate and limited my rental time although I had a reservation.

Latausha H. 
Rating:
4.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

marlon B. 
Rating:
3.0

The U-haul employee asked me to sign the paperwork indicating the fuel tank was half-full. However, when I got in the truck, the fuel was no where near half full. I was pressed for time, so I did not have time to wait. I did take a picture showing the fuel gage level, and the mileage (showing I had not left yet). I would not recommend this location to anyone.

Carlin S. 
Rating:
5.0

Na

tomera S. 
Rating:
3.0

Customer did not leave a comment.

Angerlia C. 
Rating:
2.0

Have reserved equipment available or let customer know when they reserve equipment that it is not available.

ASHLEY C. 
Rating:
5.0

Very helpful staff

Forrest C. 
Rating:
1.0

I did not get my refund back on my card

Terry T. 
Rating:
5.0

Pick up great - we always use this location

michael H. 
Rating:
5.0

Customer did not leave a comment.

patience A. 
Rating:
4.0

Customer did not leave a comment.

BRIAN J. 
Rating:
5.0

Customer did not leave a comment.

Benito V. 
Rating:
5.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

Customer did not leave a comment.

Regenna S. 
Rating:
5.0

Friendly helpful staff was amazing

Marta M. 
Rating:
5.0

Booking on line did not have accurate store hours for Sunday. This was a bit frustrating when we arrived but the store was not open.

Melisa L. 
Rating:
1.0

The truck was leaking and my stuff got wet. Told the person in charge and she made it seem as it was my fault and was rude .

Robert S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Emily is a person of character and integrity. She processed information in a timely and effective manner. I was treated like a genuine VIP. Therefore, C equals C Contribution equal Compensation. She deserves a Promotion and Salary Increase for her knowledge and professionalism. Thank you for hiring one of the best proficient employee to represent U-Haul storage.

RHONDA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dionne S. 
Rating:
5.0

Customer did not leave a comment.

Alaysia W. 
Rating:
5.0

Nothing, I really liked the attention.

Katerin C. 
Rating:
5.0

Make show the gas is on a half tank

Kendra P. 
Rating:
5.0

Customer did not leave a comment.

Lizzie C. 
Rating:
5.0

Customer did not leave a comment.

Natasha P. 
Rating:
4.0

Customer did not leave a comment.

Penney W. 
Rating:
5.0

I've rented from this U-haul location several times. It's always top notch.

Eric A. 
Rating:
3.0

No comment

FRANCES B. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
4.0

Customer did not leave a comment.

Aiesha O. 
Rating:
5.0

The trailer wasn't in bad shape as far as cleanliness goes, but it did have some rocks and chunks of brick, along with some old nails that weren't swept out before we rented it. We made sure to sweep it out before we returned it. Otherwise, everything was good.

Robert B. 
Rating:
1.0

Only had 6 blankets available to rent. I asked rep to call other locations so I might get the number I had reserved and she said no. Told me that would take too much of her time. Told me I would have to do that - I guess her time is more valuable than mine? I'll never use U-Haul again

William P. 
Rating:
5.0

Great service, well staffed with knowledgeable people.

leesa W. 
Rating:
5.0

The guy who was told to get my trailer was helpful or attentive. He took his time by either playing on his phone or texting. I had to wait at least 10 minutes while he did that. Once outside he didn't pay attention to what the young lady told him to get so he was in the wrong area until I said it's an open trailer. Those cell phones really make customers service bad.

janice S. 
Rating:
5.0

Customer did not leave a comment.

Beth S. 
Rating:
4.0

Customer did not leave a comment.

Hector C. 
Rating:
4.0

Customer did not leave a comment.

Adam B. 
Rating:
4.0

Have available Dollies to rent

Ernestine W. 
Rating:
4.0

Customer did not leave a comment.

Dean S. 
Rating:
2.0

Did not have appliance dolly like I had reserved. Even called 2 days before to confirm that I needed a dolly. Also only had one pack of furniture pads.

MARSHALL N. 
Rating:
5.0

Customer did not leave a comment.

Pamela L. 
Rating:
2.0

Poor customer service

Paula H. 
Rating:
5.0

Customer did not leave a comment.

Shauna S. 
Rating:
4.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

I had a delay of 40 minutes of picking up my U-Haul- because from my previous rental in 12/23- the system did not update my account that all charges was paid in full. So, I had to wait on the phone until the customer representative answered(40minutes)- but the customer service representative resolved the issue quickly and I was able to get my uhaul and go about my day.

RUTH C. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

nyeishakeyaira T. 
Rating:
5.0

Everything was great

dwayne W. 
Rating:
5.0

I have not received my receipt in my email yet since yesterday

Mary W. 
Rating:
5.0

Customer did not leave a comment.

DEVOSHIA G. 
Rating:
5.0

Customer did not leave a comment.

travis A. 
Rating:
5.0

Customer did not leave a comment.

melissa J. 
Rating:
1.0

Why in the hell I was charged $112. For only going 42 miles and I put the gas tank past full this is some bullshit. I will also be contacting the Corporate office about this matter. I'm very upset with the whole situation.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

Terry W. 
Rating:
5.0

Friendly service

austin T. 
Rating:
5.0

Customer did not leave a comment.

bruce M. 
Rating:
4.0

The young lady in Customer Service who handled my reservation was very kind, courteous, and professional.

Raymond C. 
Rating:
5.0

Customer did not leave a comment.

Amiyah V. 
Rating:
5.0

Customer did not leave a comment.

MONTGOMERY T. 
Rating:
4.0

Dropping off the truck went very well. Mike, was was courteous and helpful.

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

james D. 
Rating:
1.0

Customer did not leave a comment.

Jermey N. 
Rating:
5.0

This location always provides excellent service. The employees are very knowledgeable about their jobs!

wanda D. 
Rating:
5.0

Everything was quick and smooth. Very friendly

Tim C. 
Rating:
5.0

Customer did not leave a comment.

JOSH B. 
Rating:
3.0

Manager was extremely helpful, associate was rude and lied to me. Gentleman that helped hook my trailer up was very nice and really took pride in his job.

David R. 
Rating:
1.0

Don't lie about the gas.....it was said to be on half a tank, but was under the 1/2.......I took a picture of it before I left, replaced it, and still got charged for the gas........y'all owe me money!!

brian T. 
Rating:
5.0

Customer did not leave a comment.

Cheryl W. 
Rating:
4.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

The lady who waited on me was polite, kind, helpful and understanding. Thank you ma'am for all your help. The man who checked me back in was polite, understanding. He allowed me to sit in the truck until my daughter arrived, I forgot my sweater and it was getting cold outside. Thank you sir. You have a great team at that location,don't change a thing. Ms. Jennifer Guidry

jennifer G. 
Rating:
5.0

Customer did not leave a comment.

Ilen O. 
Rating:
1.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Nothing.

kevin G. 
Rating:
5.0

Customer did not leave a comment.

Nikita T. 
Rating:
5.0

Customer did not leave a comment.

henry G. 
Rating:
4.0

Customer did not leave a comment.

Allen J. 
Rating:
4.0

Customer did not leave a comment.

Terry J. 
Rating:
4.0

Customer did not leave a comment.

Cheryl V. 
Rating:
4.0

None

ANEES P. 
Rating:
5.0

Customer did not leave a comment.

Kim G. 
Rating:
5.0

Customer did not leave a comment.

Leomonte F. 
Rating:
5.0

I had a wonderful experience. I would use them again.

Desiree C. 
Rating:
3.0

Customer did not leave a comment.

Jessica B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessica B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

alvin l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul C.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

JESSICA H.  |  Overall Experience 
Rating:
5.0

I honestly was very pleased with my experience the staff was very helpful an considerate. Best Storage i ever had Thank you very much. Have a wonderful day...

Lashan B.  |  Overall Experience 
Rating:
4.0

We purchased two units and downsized to one. The facility and staff are extremely friendly, helpful and kind throughout our moving experience here in Louisiana. Would recommend to anyone.

Sara A.  |  Overall Experience 
Rating:
4.0

my communication with the staff via phone call was great. Very helpful

NORMA Z.  |  Overall Experience 
Rating:
4.0

No comments

Marla Q.  |  Overall Experience 
Rating:
5.0

Very nice staff

Emmitt D.  |  Overall Experience 
Rating:
3.0

I called 7/28 to cancel this reservation and the rep I spoke with was to call me back to confirm cancellation. To date, I have not received confirmation that this storage unit reservation has been can

PATRICA P.  |  Reservation 
Rating:
5.0

Professional and gets the job done!

MAHESH B.  |  Overall Experience 
No reviews have been submitted for this location.

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