Customer Reviews for U-Haul at 19th Ave

2,442 reviews

9435 N 19th Ave   Phoenix, AZ 85021
(East Side of 19th Ave Just North of Hatcher)

(602) 674-3167

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(602) 674-3167

9435 N 19th Ave
Phoenix, AZ 85021
(East Side of 19th Ave Just North of Hatcher)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They have not refunded me my money yet

Tizah N. 
Rating:
5.0

Customer did not leave a comment.

Evan C. 
Rating:
5.0

Customer did not leave a comment.

Barbara A. 
Rating:
5.0

They were so nice and helpful

Michelle E. 
Rating:
5.0

Great customer service

James M. 
Rating:
5.0

Asst mgr. was great.

ROGER B. 
Rating:
5.0

Everyone was great even though I kept asking for extensions. They are top notch.

DOROTHY C. 
Rating:
5.0

Awesome service very friendly and professional.

Deborah B. 
Rating:
5.0

Customer did not leave a comment.

Debra C. 
Rating:
1.0

I took the truck on 0 1/23/2024 tru 01/26/2024. And I paid $362.00 the truck was $29.95×3=$90.00 and my insurance $15.00×3=45 and mileage was 27mi×3=$30.00. All total $155 but no I was paid with cash so

Laszlo B. 
Rating:
5.0

Every one was so kind and helpful

Dorey C. 
Rating:
5.0

I might have left a controller in the cup holder any way some would have checked and found I did do a drop off vehicle

Sabrina J. 
Rating:
1.0

Your employee- Robert (according to his name tag)- was aggressively insulting, dismissive, rude, antagonistic, and monumentally disrespectful. Sad that he represents your company.

Mark A. 
Rating:
5.0

Good job overall / no issues. Had the trailer, helped with the hookup;

Mark M. 
Rating:
5.0

Very friendly

Jay S. 
Rating:
5.0

Everything went smooth...no complaints or suggestions..thank you

Lee B. 
Rating:
3.0

Yes, but would recommend to call, not do online as it very misleading on rental price. Thought we were paying for rental charge and it was only a reservation charge.

Jacqueline O. P. 
Rating:
5.0

Thank you

Yadira T. 
Rating:
5.0

Customer did not leave a comment.

WILLIE M. 
Rating:
3.0

Customer did not leave a comment.

Natasha S. 
Rating:
5.0

Customer did not leave a comment.

Michelle J. 
Rating:
5.0

Customer did not leave a comment.

Jesus P. 
Rating:
5.0

No final electronic receipt as promised today, Sunday.

Terrence G. 
Rating:
4.0

All went well

Norbert B. 
Rating:
3.0

Better employee training

kevin B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
5.0

I use the !7th Ave & Bell Rd and the 19th Ave & Hatcher locations regularly and both are always right on it...greatly appreciate their services.

Glenn M. 
Rating:
4.0

Gas was not at where the paper said and then girl was rude about it then charged me for after picture taken

DANIEL J. 
Rating:
4.0

Customer did not leave a comment.

Brandon F. 
Rating:
5.0

Customer did not leave a comment.

Warren C. 
Rating:
4.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Great service. Polite and helpful staff.

David B. 
Rating:
5.0

Customer did not leave a comment.

Patricia L. 
Rating:
4.0

Customer did not leave a comment.

Terrence G. 
Rating:
5.0

Customer did not leave a comment.

Amber T. 
Rating:
5.0

Customer did not leave a comment.

Andrea S. 
Rating:
5.0

Rob was very friendly, van was in good condition, and our storage unit was excellent! Thank you!

Hannah N. 
Rating:
5.0

Robert is the best! No improvement necessary!

Kyra S. 
Rating:
3.0

Customer did not leave a comment.

judith B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH T. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

The man who checked me in was great. Very nice very helpful. My truck was missing the driver visor although it was in the truck.

Christine J. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
4.0

The associate that assisted me with the check-in was very nice and assisted me with changing the pick-up time. She was friendly and made the process very easy. The vehicle was in very rough condition but it was just for a quick furniture move within the city. Overall I am happy with my experience! Thanks, Uhaul!

Casey W. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Fast friendly service and great equipment. You can't go wrong at this location

James C. 
Rating:
5.0

Customer did not leave a comment.

KAREN B. 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
5.0

My on site U-Haul guy was great understanding and helpful.

Jennifer F. 
Rating:
5.0

Customer did not leave a comment.

Maryhelen V. 
Rating:
5.0

No comments everything went perfect excellent service employees explained me everything I need it to know every employee where professional highly recommended

Bryan Shaquille D. 
Rating:
5.0

Customer did not leave a comment.

Rick D. 
Rating:
5.0

friction free experience

Brian D. 
Rating:
4.0

Customer did not leave a comment.

RON L. 
Rating:
5.0

Michelle was a joy to deal with; she was personable, knowledgeable, and determined to complete the job. The hitch took a little more time than planned, but she made it all work and kept me updated as she went along. Michelle is the definition of great customer service.

Dejonette C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
1.0

got a dent on my truck this people cant even secure a trailer went on the air when i was loading a car because they did not lock it

Giovanny C. 
Rating:
4.0

Truck was a quart low in oil. Trucks should be checked for oil levels after being rented out and before next customer rents.

Margaret P. 
Rating:
5.0

Customer did not leave a comment.

Julia J. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

MELINDA-DONALD A. 
Rating:
5.0

Excellent value and service was great!! Thank you!! Keep up the great work!!

Miguel R. 
Rating:
5.0

Very friendly and quickly complete your rental!!!

James G. 
Rating:
5.0

have the vehicle's transmission checked, it feels jerky at highway speeds

Damon B. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Great friendly environment, customer service Is great, would recommend this UHall establishment to anyone.

james G. 
Rating:
5.0

Goood

ANMAR I. 
Rating:
5.0

Customer did not leave a comment.

Ashley C. 
Rating:
5.0

Customer did not leave a comment.

Blathan M. 
Rating:
3.0

Efficient, friendly, great value!

Bronwyn C. 
Rating:
4.0

Customer did not leave a comment.

jeanne O. 
Rating:
3.0

Customer did not leave a comment.

Blass P. 
Rating:
5.0

Customer did not leave a comment.

Vanessa S. 
Rating:
5.0

Customer did not leave a comment.

Hillary B. 
Rating:
5.0

Customer did not leave a comment.

Jonathon Edward W. 
Rating:
5.0

Customer did not leave a comment.

Rebekah R. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

LAURI A. 
Rating:
5.0

Service was great at this location. Nothing to improve.

Alan N. 
Rating:
5.0

Everything is good. Thank you. Tommica was great. I rented twice this week.

sandra A. 
Rating:
5.0

Clean the equipment

Kalil C. 
Rating:
5.0

Very helpful

Joshua B. 
Rating:
4.0

Customer did not leave a comment.

Ruth M. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
4.0

Great place. THANKS

Tama T. 
Rating:
5.0

Excellent service and equipment... Thank you U-HAUL...

Rodney K. 
Rating:
5.0

Great location for North Phoenix

Briana R. 
Rating:
5.0

Customer did not leave a comment.

george M. 
Rating:
4.0

The manager was working alone, as one person to juggle the customers, equipment check-in, delivery person, and securing doors because a crazy bum was ranting across street. She should have at least 1 other staff person to help her.

Anne C. 
Rating:
5.0

Nothing everything was great from beginning to end!!

Maria M. 
Rating:
5.0

Customer did not leave a comment.

Alexzandra T. 
Rating:
1.0

Truck broke down and left me on the side of the road for 5 hrs!!

Leticia C. 
Rating:
5.0

Everything went well

DAVID C. 
Rating:
5.0

Do what you doing. Thx

louis B. 
Rating:
5.0

nothing great service to gm tamika

Harry O. 
Rating:
1.0

Have a different manager at the location

Andrew P. 
Rating:
4.0

Customer did not leave a comment.

jesus D. 
Rating:
5.0

Mason and Carlos were great! They had my U-Box out and ready as needed. Thank you so much! Great service.

Sue L.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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