Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service is excellent. But the truck return entry side driveway is full of potholes.
Serafina Grayson
Rating:
4.0
I am grateful thank you
Charise Buford
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Keisha Albert
Rating:
5.0
Customer did not leave a comment.
Eddie Garcia
Rating:
1.0
Customer did not leave a comment.
Kevin Ward
Rating:
3.0
Customer did not leave a comment.
Joshua Sacman
Rating:
5.0
The lock on the back of the truck wouldn’t lock. I could get the latch in place and push it into the locking device, but it would never catch.
Also, a heads up about the automatic “tow/haul” option being turned on would have been helpful.
But overall, wonderful experience. Thank you.
Leslie Cauwels
Rating:
4.0
Customer did not leave a comment.
Tommie Lyman
Rating:
5.0
Customer did not leave a comment.
Samuel Boyd
Rating:
4.0
The return after hours is a pain, the scan your barcode was not working and a pain for returning the truck. Also if the app needs to be user friendly.
Proceso Subaba
Rating:
4.0
Customer did not leave a comment.
Jeremy Nilsen
Rating:
5.0
Customer did not leave a comment.
sal gorgis
Rating:
5.0
Customer did not leave a comment.
leilani nebomuceno
Rating:
5.0
Thank you so much. A very helpful and friendly staff. It was a pleasure having their support and help!!
Lisa Pugh
Rating:
5.0
Customer did not leave a comment.
Garrett Moore
Rating:
5.0
Make it cheaper
Nicholas Parker
Rating:
5.0
Customer did not leave a comment.
B.G. Sick
Rating:
5.0
They was helpful
Crystal Coleman
Rating:
5.0
The return was fast and easy. We did not have to go I side. No hidden or extra charges.
Lori Thompson
Rating:
4.0
Customer did not leave a comment.
Noemy Delacruz
Rating:
5.0
Very fast service very professional
justin bell
Rating:
5.0
Quick and easy
Angelica Aguilera
Rating:
5.0
The old location on north Texas was closed need to change that on the maps app but other wise employees were super friendly and fast thank you
KEITH KRUPA
Rating:
5.0
Start getting the trucks fixed… the truck i was driving needs a wheel alignment and maybe some break fluid. It was going super slow people were speeding around me.
Lajerrica Killensworth
Rating:
3.0
Customer did not leave a comment.
anialya white
|
Overall Experience
Rating:
5.0
Remove the environmental surcharge
WILLIAM LEWIS
Rating:
5.0
Clean, courteous, & professional
Earl Thomas
Rating:
5.0
Customer did not leave a comment.
Lyle Oehler
Rating:
5.0
My experience was excellent. Great customer service 👏🏾
aletha Jones
Rating:
1.0
It's the only location so yes. But the people behind the desk could not get on the same page.. they all said something different and at the end of got charged more money than I initially did ordering online.. thats another thing I for it all online and whe I went into the store the "redid it"
Joshua Vanegas
Rating:
4.0
Customer did not leave a comment.
Stephen Collins
Rating:
3.0
Customer did not leave a comment.
KRISTINA SUNGA
Rating:
5.0
Customer did not leave a comment.
Denise Lockwood
Rating:
5.0
Always quick and easy to rent from there at those location.
Doug Maher
Rating:
5.0
It was unclean on where to enter and exit. But great customer service and would definitely rent from this location again. Thank you!
Christina McIntyre
Rating:
5.0
Customer did not leave a comment.
Wendy White
Rating:
5.0
Good stuff
Abraham Otu
Rating:
4.0
Customer did not leave a comment.
John Ade
Rating:
4.0
The truck had over 167300 miles on it. Was exemptly worn out. Time for new trucks.
Kenneth Washington
Rating:
5.0
Customer did not leave a comment.
Gregory Baker
Rating:
1.0
Customer did not leave a comment.
CHARLES HARDIMAN
Rating:
5.0
I have never been to a Uhaul location with staff this pleasant to deal with. Seriously just a great experience overall.
Brian Baffico
Rating:
5.0
All three people I was in contact with were fantastic. They were kind and helpful.
I most appreciated all there positive attitudes and friendly conversations.
Andrew San Juan
Rating:
5.0
The staff was communicative.
Mbowoi Ndama
Rating:
5.0
Customer did not leave a comment.
Camilla Alexander
Rating:
5.0
Even though I wasn't able to use the equipment and returned it a few hours after renting. It became not suitable for my situation. I don't know very helpful. An easy process with customer service, thank you.
Nita Jean Micthell White
Rating:
5.0
Customer did not leave a comment.
Saleem Zidan
Rating:
5.0
Customer did not leave a comment.
Anthony Pitts
Rating:
5.0
Customer did not leave a comment.
Edgar Gonzalez
Rating:
5.0
Customer did not leave a comment.
Hector Grijalva
Rating:
5.0
Offer espresso coffee
carmen aguilar
Rating:
5.0
Customer did not leave a comment.
Marvin De Loatch
Rating:
5.0
Great customer service from everyone inside and outside at this facility!
Doug Maher
Rating:
5.0
Customer did not leave a comment.
aman sharma
Rating:
4.0
Really bad truck, my 3 rentals from the past years have been great trucks. It's time to retire this specific truck.
Brandon Montanus
Rating:
3.0
The bothering thing yo me, is the girl that helped me said I had to leave a 100.00 deposit. Along with the charges od 60.00 on my travis union n debit card. I told her I have never had to do that. So I went to the bank deposited additional money, went back. Another guy helped me, I was done in 10 minutes and there was no deposit needed. That wasted 1 hour of my time . The gentleman who checked my return back in was great. I feel she discriminated against me.
Morton Uyeda
Rating:
1.0
Clerk didn't explain the rental negotiations. He took a Deposit then gave me the original bill upon returning the truck.
Harriet Ellis
Rating:
5.0
All fantastic!
michael Orme
Rating:
5.0
Customer did not leave a comment.
barry chernick
Rating:
5.0
This staff was very helpful in resolving my issues.
Greg Brogdon
Rating:
4.0
Took awhile to check equipment back in due to employee shortage. When I was checked in it went very smoothly.
Scott Hall
Rating:
5.0
Customer did not leave a comment.
Dave Mikolajewski
Rating:
5.0
When I came to get the truck, someone had just returned it, so a quick turnaround
Toya Thomas
Rating:
5.0
Customer did not leave a comment.
john scott
Rating:
4.0
Customer did not leave a comment.
Barbara Souerbry
Rating:
5.0
Tanya was excellent. If it wasn't for her, I do not know what I would have done! What sets Tanya apart is her positive and friendly attitude. Moving can be a stressful experience, but she managed to lighten the atmosphere with her cheerful and caring personality. She was very professional and I couldn' t have been more happy. Her colleague was also very helpful. This location was great. Thank you. I hope Tanya gets the recognition that she deserves!!
Anthony Owili
Rating:
5.0
Customer did not leave a comment.
Michael BOUYER
Rating:
5.0
Customer did not leave a comment.
MAHLANIE Maglaya
Rating:
4.0
Customer did not leave a comment.
Felix Garcia
Rating:
5.0
Everything was perfect thank you!
Anela Baring
Rating:
4.0
When customers friends phone is required and the truck is one hour late My friend was threatened that U-Haul was going to report it missing or stolen.With the tracking device you could see it was parked at my home.
ROD MULLIN
Rating:
5.0
This is the best Uhaul to go to. Service is always excellent. I will give it a 5 Star.
STEPHEN SIMMONS
Rating:
4.0
Customer did not leave a comment.
Eric Hernandez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anthony Hills
Rating:
5.0
Customer did not leave a comment.
dojie gee
Rating:
5.0
They were so helpful and very clean I would go back and prices were great highly recommend
maria carbajal
|
Overall Experience
Rating:
5.0
Customer service great easy check in and return
People very friendly and helpful
Truck is old and runs a little rough
david Mikolajewski
Rating:
4.0
I received a confirmation text and email stating that my unit was ready and a lock was inside the unit. However, upon arrival there was no lock inside the unit. If I had known, I would’ve brought my own lock to the unit.
Desilva tuitele
|
Online Move In
Rating:
5.0
I always use their services. Great place
YVETTE GARCIA
Rating:
3.0
The inside the of the van reeked of cigarette smoke. Otherwise, customer service was excellent.
Jesunino Rusit
Rating:
5.0
Great customer service!
Fuquay Crawford
Rating:
4.0
Customer did not leave a comment.
JOSEPHINE DUFVA
Rating:
5.0
Thank you.
Stephen Fields
|
Overall Experience
Rating:
5.0
Very good
Dhiraj Parmar
Rating:
5.0
Customer did not leave a comment.
Thuy Dinh Vu
Rating:
4.0
Customer did not leave a comment.
Teresa Duch
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JEFFERY KNOX
Rating:
5.0
I had rented a van an hour earlier from Sacramento. Turns out there was a hole in the gas tank. I limped into the Fairfield location and they couldn’t have been more helpful.
FRANK WHITTAKER
Rating:
1.0
The older lady was being extremely combative, unhelpful and rude during my check in. She literally called the secondary number I gave to make sure it was real. I've never in my life been treated like this. Not only will I never use this uhaul location ever again, I'll probably never rent from any uhaul location. She needs a lesson in how to talk to people.
Ronald Severino
Rating:
4.0
Took a minute to warm up your office staff. Maybe train them that no matter what is going on in the office or perhaps personally, they can change the environment by presenting as cheerful and welcoming. I barely received eye contact from the young lady that helped me. The greeting? There was none. Just how may I help you? Fortunately, I knew I had a hard day ahead of me, so I presented the cheerful and welcoming environment I wanted for myself. At the end of our transaction, she warmed up which was wonderful and she has a great personality...she shouldn't hide it.
Angela Gensler
Rating:
1.0
I spent $4,500 and the uhaul location still wouldn’t let me use their restroom
Toby Herring
Rating:
4.0
Customer did not leave a comment.
Virginia kaufman
Rating:
5.0
No improvement needed
Ellis Martin
Rating:
4.0
It was the most simplest u haul rental i've ever done.
A good manager that knows how to do things and get them done correctly the first time. Unlike the place in Fairfield, on North Tex is straight. That had a man sitting in the office in the dark and doesn't run out trucks, but he has a whole fleet??
Jaime Lopez
Rating:
4.0
Customer did not leave a comment.
ALAN DAVIS
Rating:
5.0
Mngtment was awesome!
tim stell
Rating:
4.0
A bit more professionalism
jeffery Harris
Rating:
5.0
Really friendly staff. The dolly I got one tire was sticking and I didn’t know till it was to late
Anthony Stephenson
Rating:
4.0
Inform customers about 24/7 drop off in order to avoid late fees
Nefetari Guice
Rating:
5.0
I can’t think of anything else. We were very satisfied with the service
Celia Tafalla
Rating:
3.0
Customer did not leave a comment.
KASHARI RUSSELL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CLINTON HENDRICKS
Rating:
5.0
Thank you.
Yvette Bravo
Rating:
5.0
Customer did not leave a comment.
PATROCINIO MILLARE
Rating:
5.0
Customer did not leave a comment.
KENYATTA PRYER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ruben Rodriguez
|
First Impressions
Rating:
5.0
Keep up the good work
Ken Boyd
|
Overall Experience
Rating:
5.0
Thank you
Andrew Gonzales
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
Iris Canales Guevara
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
HENRY HALEY
|
Overall Experience
Rating:
4.0
Good overall but expensive, and it turns out U-Haul does not price match their competitors.
Who wants to be gouged?
Gabrielle Dahms
|
Overall Experience
Rating:
5.0
Thank you!
Michael Rowan
|
Online Move In
Rating:
1.0
They lied about contacting me & sold my storage
Joseph Main
|
Overall Experience
Rating:
5.0
5*****
EARNESTINE MYERS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CARRISHA KEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMIE AITCHISON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
irina pechekhonova
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Lisa Lucasbarham
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARRISHA KEY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Francisco Betancourt Saenz
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Jasmine Spencer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WILLETTE COON
|
Overall Experience
Rating:
5.0
Extremely satisfied.
HENRY HALEY
|
First Impressions
Rating:
5.0
I really appreciate the service you have given during the time I rented your space, if I decided to rent a storage once again, this would definitely be the perfect place.
Thank you
Mario Munguiapaz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
YAVAUNNE GREENWOOD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elajah Rashid
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric Hernandez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Regina Diggs
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
NANCY ROSALES
|
First Impressions
Rating:
1.0
I had a storage unit for about12 or 13 years everything was fine until 2 or 3 months before I got rid of my 2 units first they doubled billed me for one then they said they couldn't refund or transfer the payment then when I turned it in it was on the 5th of the month they said they couldn't prorated so I paid for 20 days on an empty unit then a month later when I turned in my other unit it was on the first of the month they said I had to pay for the whole month or it would be turned in to collections im 63 years old disabled have very little money I will never recommend uhaul to anyone I feel that after 12 or 13 years as a loyal customer it was a slap in the face they said it was corporate policy well shame on you uhaul.
CESAR FLORES
|
Overall Experience
Rating:
3.0
Hall lights issues
LISA TRANTHAM
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
eloisa sanchez
|
Overall Experience
Rating:
5.0
All staff have been very well-mannered, friendly and welcoming. The Managers Nirman and Sonny are good folks who do a fine job taking care of customers and the properties, The bathroom is always very clean every time I've needed to use it. I'm sorry to leave your services but needs must.
MARILYN CIRUSO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shalon Dean
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
BOBBY NELSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LORI ESPINOSA
|
First Impressions
Rating:
5.0
So far no complaints..staff is super friendly..
Tasha Shelton
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Rhoda Tyus
|
First Impressions
Rating:
1.0
I didn’t rent a storage unit. I rented a van for 4 hours and you scumbags rented a locker with my credit card and information!
John Mckaig
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Susan Wade
|
Overall Experience
Rating:
5.0
WE appreciated our things being stored in your facility.
BENJAMIN BROWN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
david alvarez
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
CHAD SCHALK
|
First Impressions
Rating:
5.0
The manager and facilities were cheerful and welcoming I hope to use this facility again soon.
Darl Morgan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT GORDON
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Linda McBride
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Filecia Davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia Thomas
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KARIN BOLDEN
|
Overall Experience
Rating:
5.0
Was very good and everything was secure.
Imoh Johnson Inyang
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARY SANGSTER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jorge Zalazar
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARY SANGSTER
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Ervin Banatao
|
Overall Experience
Rating:
4.0
When I made my reservation online, it was for a 5×5 unit and since I rented a Uhaul van at the same facility on January 31, 2021 I was supposed to get the 1st month rental for free. When I got to the facility at 1327 W Texas in Fairfield, I was told that there wasn't any 5×5 units and all they had was a 5×10 for $10 more a month and they hadn't heard about the 1st month free. I agreed to the larger unit and it worked out perfectly. 5×5 would have been too small. Thanks for the error. I will still be using Uhaul for any moving or storage needs.
Laurence Moore
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley Henderson
|
Overall Experience
Rating:
5.0
I have to say I was very pleased with my experience at this storage facility. Great staff and great clean facility.
Jay Alan Jamison
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Agustin Diaz
|
Overall Experience
Rating:
5.0
I rented an air cooled unit and stored my belongings for 7months. They came out as is without any dust or insect issues. Will use again.
Sandeep Singh
|
Overall Experience
Rating:
5.0
Thanks
Mario Munguiapaz
|
First Impressions
Rating:
5.0
Great location, property well maintained, safe and secured, great customer service. Would highly recommend.
Sharon Arvie
|
Overall Experience
Rating:
5.0
THE LADY WHO HELPED US THE ORIGINAL PERSON WE RENTED FROM BEFORE YOU BECAME U-HAUL. WE K=LIKE HER A LOT. SHE IS SO FRIENDLY AND GIVES EXCELLENT CUSTOMER SERVICE.
SHARON KNAUER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hilda Phoprom
|
Overall Experience
Rating:
5.0
I enjoyed the system and service of this office because it was quick and ready!
Roger Harris
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
M E Bolin
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Timothy Sauter
|
Overall Experience
Rating:
5.0
Very friendly staff, offered all the help I needed,
Unfortunately I had to use two small storages because they ran out of the bigger ones
mohamed zaytoun
|
First Impressions
Rating:
5.0
I have used uhaul previously years ago. When moving back to California I used uhaul truck and storage. Was given a great deal when I used both.
Staff have always been friendly and the storage site is always clean
Natalie Humphreys
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALEXIS WASHINGTON
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Cliff Casten
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sarah Gonsalves
|
Overall Experience
Rating:
4.0
Everything was great until I tried calling the 800 number to order a remote for the gate and left several messages but no one ever called me back. Every time I I called the 800 number I was transferred to a voicemail. It seemed no one knew how to direct me but yet there’s advertisements with the phone number regarding a remote for the gate posted all over the gate. No one at the local store could help me since it is no longer privately owned. The two people who run the store are absolutely wonderful and very helpful. The lady’s name is Neirman (sp?), and I forgot her husband’s name. Great people and very professional. I will miss them.
Sherri Mundy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LATONYA LEWIS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles Davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carolyn Sowels
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT WHEELER
|
Overall Experience
Rating:
5.0
I only left because I had to move all items into my garage. My husband passed away and I can no longer afford this unit. I wish this location all the best in the future.
Thank you all,
Jackie Wilson
JACKIE WILSON
|
Overall Experience
Rating:
1.0
I believe I was overcharged Emma led to believe that I was paying on time. What a rip off. Very bad customer service also they lied about the storage place that I was renting it was supposed to be a smaller unit but I paid for a larger unit. U-Haul bad business practices I am usually a satisfied customer but I've been getting ripped off from U-Haul 4 years. Wish I did not have to use them but I do. That's why I think they do what they do. Because people have no other choice but to use their services
Bryan Rivers
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Karen Powell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GEORGE NIXON
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Timothy Sauter
|
First Impressions
Rating:
5.0
The husband and wife team has always been kind and funny enjoyed the conversations we'd carry on at times I'd purposely go in to pay my storage bill just to stop by and chat. Now the office is down the street and ran by U-hall basically pay by ph. Still great service
CLARENCE NEWSOME
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert Carrington
|
Overall Experience
Rating:
5.0
Staff is SO kind & professional! The facility was impeccable, clean & very well maintained. I’d go through these guys 10x over!
Brittany Stevens
|
Overall Experience
Rating:
5.0
I have nothing but praise for the service and attention I received in my almost 10 years of using your storage unit.
If I have the need to use one again you will be the only place I will look too.
Thank you
SANDY MYERS
|
Overall Experience
Rating:
5.0
I told my friends that it’s the most reasonable in price to rent everyone else is $100 or higher. The unite was a good size. Very quite place
I would rent from you again.
ANITA THOMAS
|
Overall Experience
Rating:
5.0
I appreciate the staff at the Fairfield location. They've always been knowledgeable helpful and kind.
Godfrey M.
GODFREY MACFARLAND
|
Overall Experience
Rating:
5.0
Great experience.
JASON SEALS
|
Overall Experience
Rating:
5.0
None
Kristine Ball
|
Overall Experience
Rating:
1.0
No problem with the storage unit, but I tried to rent 2 trucks from the same personnel and they ended up cancelling one of my reservations and then would not help me to rent another truck. Shame!!!!!
Joseph Pecoraro
|
Overall Experience
Rating:
5.0
Very nice staff very helpful.
Tina larson
|
Overall Experience
Rating:
5.0
great staff good facility thankyou!
DANIEL CLARK
|
Overall Experience
Rating:
5.0
Very nice an helpful!
Marcus Mason
|
Overall Experience
Rating:
5.0
Nice people, well maintained
Tina larson
|
First Impressions
Rating:
5.0
Customer service was excellent on both ends. The truck was easy to drive and mechanically sound.
Lisa Miller
|
Reservation
Rating:
4.0
i did not like it when ofc closed
PAM GUNDERSEN
|
Overall Experience
Rating:
3.0
Over charged
Sharon Bradstreet
|
Overall Experience
Rating:
3.0
It was a whole lot better before UHaul took over, I rented a unit in the forst place because it wasn't a huge corporation, it was a local small storage place. UHaul ruined it.
PAMELA WEBB
|
Overall Experience
Rating:
5.0
Had a great experience with this UHaul facility. Staff was very helpful and made sure everything worked well. Would definitely recommend them to friends.