The Pleasanton facility, staff, & equipment are great. However U-Haul National’s app can be improved. It has a good framework but it was clunky to use.
Charles W- California CA
- Pleasanton
- 94566
Customer Reviews for U-Haul Moving & Storage of Pleasanton
Services at this Location:
Contact Us
5555 Sunol BlPleasanton, CA 94566
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Deanna was exremely helpfull and spent a lot of time to make sure all of my questions were answered, showed me the U-box inside & out and was great!
Debra E- Rating:
- 5.0
Customer did not leave a comment.
Aftab M | First Impressions- Rating:
- 4.0
Even with later arrival than expected I’m very satisfied with the overall handling of my situation and transport of the u box Everyone I dealt with was very friendly and helpful. I was blessed with a great family and friends and anticipated some shortcomings It was a long journey from CA to CT…JOB WELL DONE EVERYONE!!! THANK YOU ALL !!!
agnes d- Rating:
- 5.0
Customer did not leave a comment.
Michael F- Rating:
- 5.0
Customer did not leave a comment.
Yexiang W- Rating:
- 5.0
Customer did not leave a comment.
Thomas G- Rating:
- 4.0
Customer did not leave a comment.
MARK S- Rating:
- 5.0
Customer did not leave a comment.
gabriel c- Rating:
- 5.0
You are exactly the best and you know how to improve.
sayed a- Rating:
- 5.0
Customer did not leave a comment.
Janet W | Overall Experience- Rating:
- 1.0
submitted a complaint and never heard back. I took the truck back without damage and they charged for a broken tail light. Seems like a cash grab to me as I paid extra for the insurance. Never heard from them or corporate. Wouldn't rent from here again.
laura b- Rating:
- 5.0
Customer did not leave a comment.
Quang N- Rating:
- 1.0
Everything went well, till I checked out last month and rented a U-haul from them to move my stuff out. After moving I returned the truck and the lady said that everything is paid for and I am all good. Now I keep getting calls that I owe money, this is deceptive and not good business practice. I emptied my place last month.
usman a | Overall Experience- Rating:
- 5.0
Scott is a great employee!
Mark F- Rating:
- 5.0
Customer did not leave a comment.
Phil A- Rating:
- 5.0
Customer did not leave a comment.
Jzela J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Paul B- Rating:
- 5.0
I highly recommend U-haul invest in backup camera for our safety. That is all. Hopefully not too much of asking.
Dan H- Rating:
- 5.0
Customer did not leave a comment.
James B- Rating:
- 5.0
Customer did not leave a comment.
Susan B- Rating:
- 5.0
Customer did not leave a comment.
HANWEN W- Rating:
- 5.0
Staff is extremely helpful and knowledgeable and the facility is very well maintained and clean!
Robert H | Overall Experience- Rating:
- 5.0
Great service from start to finish. Appreciate the positive attitude by your agents whether on the phone or in person. Keep it up.
Kevin K- Rating:
- 5.0
This location is clean and convenient.
Lan W- Rating:
- 5.0
Very friendly and professional staff
Quaneadra L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kirk C- Rating:
- 5.0
Customer did not leave a comment.
Patrick K- Rating:
- 5.0
Very good
nema A- Rating:
- 5.0
Customer did not leave a comment.
yi q- Rating:
- 5.0
Customer did not leave a comment.
Bradley H- Rating:
- 5.0
Customer did not leave a comment.
kristen s- Rating:
- 2.0
Unhelpful staff when I picked up the ready to go boxes. I was offered no help loading the boxes into my car. They were just left outside while I was pulling my car up and the rude staff member went back inside without saying a single word to me
Kaajal M- Rating:
- 5.0
Answer the phone
gabriel c- Rating:
- 5.0
Customer did not leave a comment.
David S- Rating:
- 5.0
Customer did not leave a comment.
Timothy S- Rating:
- 5.0
Customer did not leave a comment.
Sanghyo L- Rating:
- 5.0
In & out in mins, customer service great, rental equipment perfect!
JACK R- Rating:
- 5.0
Customer did not leave a comment.
KSHITJ A- Rating:
- 5.0
Please provide information for after hours drop off. This location didn't get great service and the app wasn't working to do an after hours drop off. I was having a hard time locating where to drop off the keys. Thankfully I saw a slot by the door with a small sign for key drop off.
Christian M- Rating:
- 5.0
Customer did not leave a comment.
wai c- Rating:
- 5.0
Customer did not leave a comment.
Barron W- Rating:
- 5.0
The only way to move!
Rodney D- Rating:
- 5.0
Customer did not leave a comment.
gabriel c- Rating:
- 5.0
Add more trucks to fleet for availability.
MARK H- Rating:
- 5.0
Uhaul made my move so easy, and I didn't have to do anything except pay for it and set up the dates. I moved from. California to Michigan and thanks to uhaul, it was pretty easy. My stuff arrived in tact, nothing broken and it was only 1 day late. Nothing was wet, and it had been raining. They were so nice and called me at every point so I knew exactly what was going on and when. Thank you uhaul I would definitely use them again.
Jana S- Rating:
- 5.0
Customer did not leave a comment.
Max F- Rating:
- 3.0
I was originally told you will deliver to my new house, but once my container was shipped and I paid, I was told you won’t deliver my box to my house.
NIKI R- Rating:
- 5.0
Customer did not leave a comment.
Jenny G- Rating:
- 5.0
More friendly n good service
fane t- Rating:
- 4.0
Return was difficult with the app had to take pictures 3 times before being able to complete i was almost about to leave and return next day with the keys because it was taking so long.
Guillermo G- Rating:
- 5.0
Scott’s customer services is excellent. He is very helpful and went above and beyond.
Brenda G | Overall Experience- Rating:
- 5.0
Great team members and helped answer my questions. Picking up my truck was a smooth process.
Vanessa A- Rating:
- 4.0
When I moved from Pleasanton 12/28/23 to Arizona. I had 1/3 of the unit that did not fit on our moving truck. There were two rows of boxes and some individual items. When our second moving company came on February 28, 2024 they reported that there were no boxes, just clothing and other items on the floor of my unit1232. This is very disturbing. I will see when our second mover delivers our belongings, if everything is delivered.
Paul H | Overall Experience- Rating:
- 5.0
coffee machine
Michael R- Rating:
- 5.0
Not one broken item and this is the 2nd trip across the US. The only thing broken was the boyfriend but you guys aren’t liable for broken men. I left him back in Ca. My overall experience with UHaul has been a very positive experience. You were there for me when broken boyfriend was not. Thank you U-Haul!
Joyce M- Rating:
- 5.0
Customer did not leave a comment.
Alisha W- Rating:
- 5.0
lights in the return area for photos past dark
Homayun M- Rating:
- 5.0
Your facility is the best! Clean facility. Easy access. Great staff. Super friendly and efficient. Will always rent from your facility in the future.
Lisa A | Overall Experience- Rating:
- 5.0
I’ve rented many many uhauls. This location was close to a family members we had to move. This was the nicest cleanest and friendliest location period. Seriously wish it was closer to where I live.
John B- Rating:
- 5.0
Customer did not leave a comment.
Eduardo A- Rating:
- 5.0
Customer did not leave a comment.
Helena K | Overall Experience- Rating:
- 5.0
Scott was very attentive and has great product knowledge. Overall a great experience!
Chris F- Rating:
- 2.0
Person who assisted with the drop off was not at all friendly, nor helpful.
Andrew W- Rating:
- 5.0
Customer did not leave a comment.
David R- Rating:
- 5.0
Customer did not leave a comment.
Jose C- Rating:
- 5.0
The workers at this location are very professional and courteous. The van we rented was in great condition and worked perfectly for our needs. This was a very wonderful experience for us. Thank you!
Craig R- Rating:
- 5.0
The entire team is awesome! Deanna, Scott, Jazz, Jason, etc.!
nasir a- Rating:
- 5.0
Customer did not leave a comment.
William B- Rating:
- 5.0
This is the best uhaul store I've been to. Everything went quickly and smoothly both on checking in and returning equipment. This is our new go to uhaul.
DAVIN H- Rating:
- 5.0
If there was a ramp to get in and out of the van with heavy items, we were unaware. A ramp would have been helpful. But the process to reserve and pick up the van was easy, good location, the van was big enough to accommodate our furniture (incl. queen bed), van was reasonably clean and easy to drive. Convenient that lots of accessories were easy to add to the order if needed: moving blankets, strapping items, padding, boxes, helpers, etc. First time using U-haul and it was a very good experience.
Janet V- Rating:
- 5.0
Very helpful service yesterday
Jane L- Rating:
- 5.0
great experience, the representative was accommodating and provided great service and options
Leigh M- Rating:
- 5.0
Customer did not leave a comment.
terry f | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Alisha W- Rating:
- 5.0
Great, friendly, and thoughtful. Love this shop!!
tim s- Rating:
- 5.0
Great service, friendly, helpful staff , thank you!
Lisa W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ROBERT W- Rating:
- 5.0
Customer did not leave a comment.
Luke E- Rating:
- 5.0
Customer did not leave a comment.
John T- Rating:
- 5.0
Great customer service, always treated with courtesy!
Abdullah S- Rating:
- 5.0
entire process was flawless from beginning to end. The website is great. Phone conversations were also excellent. Thanks
Patrick M- Rating:
- 5.0
Make the after hours key drop off more pronounced from a location standpoint.
Stuart B- Rating:
- 5.0
Customer did not leave a comment.
Conrad H- Rating:
- 5.0
Excellent location - I will rent again if I am ever in need to do so
Concetta T | Overall Experience- Rating:
- 5.0
It would be better to have a WiFi repeater near the registers to enable customers to retrieve reservation emails. Other than that, the staff was courteous, helpful, and professional; equipment was in good shape; and the premises were clean and organized.
Joseph S- Rating:
- 5.0
No problems this time. Newer trailer was great.
Scott I- Rating:
- 5.0
Keep up the good work and continue to treat customers with kindness and sence of humor
WILLIS T- Rating:
- 5.0
Taz is an amazing worker who went above and beyond for me when I needed additional cable ties. She’s professional, friendly, courteous and excels at customer service. She deserves recognition.
LORIMER E- Rating:
- 5.0
The trailer I rented was from the covered wagon era
larry c- Rating:
- 5.0
Customer did not leave a comment.
Bob M- Rating:
- 5.0
Customer did not leave a comment.
Christian G | First Impressions- Rating:
- 5.0
Only improvement I can suggest is it took like 5 months to get the lights replaced/installed over my storage unit. That was a bit frustrating. Everything else was great and the rest of my stay there was lovely. I'd highly recommend the facility to anyone for their storage needs.
Ryan S | Overall Experience- Rating:
- 5.0
James was very helpful. I was able to wait for my car and was done earlier than expected. Thanks!
Joaquin P- Rating:
- 4.0
Customer did not leave a comment.
Sumana M | Overall Experience- Rating:
- 5.0
Everything was perfect. Couldn’t ask for a better group of people. N. SERVICE.
Martyn M- Rating:
- 5.0
Customer did not leave a comment.
JANICE H- Rating:
- 3.0
Customer did not leave a comment.
Jeff S- Rating:
- 5.0
I normally rents out of the concord location and I get great service there I always here they have a nice storage location in Pleasanton and man real nice clean facility with great customer service thank uhaul will always be my number one go to
WILLIAM H- Rating:
- 5.0
This large Rental, Retail, and Storage facility is clean and well managed, mostly I believe, because of Sierra, the General Manager. Very friendly and helpful staff there.
Kim M- Rating:
- 5.0
Customer did not leave a comment.
KATHLEEN D- Rating:
- 5.0
Customer did not leave a comment.
Donn F- Rating:
- 5.0
Tazz was fabulous! Very helpful when we dropped the trailer off.
Stanton H- Rating:
- 5.0
Customer did not leave a comment.
HEMANT K- Rating:
- 5.0
Efficient and helpful
MICHAEL R- Rating:
- 5.0
Customer did not leave a comment.
Biren S- Rating:
- 5.0
Customer did not leave a comment.
David C- Rating:
- 5.0
Very friendly and helpful customer service. I also loved the online application for ease - had an option for moving help. That was huge!!! thank you
Sylvia K- Rating:
- 4.0
The staff were super friendly and helpful. I interacted with a nice lady (white, shorter in height) a couple of times and she was so kind and helpful. The only issue with the place was access. It can be quite painful. I had issues the first couple of times and witnessed several people have the same issue. I tried the code, then card and after many times realized there is a delay with the second reader. We all experienced the same issue. It's very frustrating....fix it!
Sheila B | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Joseph M- Rating:
- 3.0
No lock in unit, sign posting for each unit could be better e.g. ceiling hanger with numbers of each row or a "you are here" on the map. Unit was clean, but no lock in unit so had to go back to the front. Not ideal having to enter entry code on 2 keypads every time when unloading. Overall I would recommend, but improvement could be made.
Thomas B | Online Move In- Rating:
- 5.0
Friendly, greeted upon my arrival at the facility. Collaborative. Offered options other than original reservation -got a 10x10 that 'works' for me. Adjusted my dropoff, didn't have to drive an additional fifteen miles.
ROBERT B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jerome J- Rating:
- 5.0
James is awesome. Excellent experience
KEVIN R- Rating:
- 5.0
The crew at Uhaul Pleasanton helped save my sanity these past few years as I went through a divorce involving a family sized home sale. I had a number of storage units w Uhaul as I went through the downsizing process. The staff were always friendly, knowledgeable and very helpful!
Melanie H | Overall Experience- Rating:
- 5.0
Great staff specially Scott but almost everyones at this location is always helpful, goes above and beyond to ensure customer needs are met. used them for more than 7 years for storage, for rentals, for uboxes, excellent service everywhere.
Muhammad V- Rating:
- 5.0
Customer did not leave a comment.
SHARON H- Rating:
- 5.0
Customer did not leave a comment.
Louis A- Rating:
- 5.0
Customer did not leave a comment.
Alexandre B- Rating:
- 5.0
Nothing!!! Just keep the friendly customer service
lakreston w- Rating:
- 5.0
Customer did not leave a comment.
Alberto C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Edward T | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Richard M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
tynetta t | First Impressions- Rating:
- 5.0
Facility was always extremely well maintained. Front desk people were available and helpful.
william s | Overall Experience- Rating:
- 5.0
TAZZZ P. Is AWESOME & went above & Beyond! Needs a Raise!!
Laurie H | First Impressions- Rating:
- 5.0
Great service all around.
Jason R | First Impressions- Rating:
- 5.0
The customer service is wonderful. I always look forward to using them when I need them.
Dina M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Anthony L | First Impressions- Rating:
- 5.0
Nice, clean facilities. The temperature control is a soooo nice when rummaging through my stuff. Aced it on the facilities. The presence of moving carts is appreciated. Would come back if I ever needed another storage unit.
STEVEN R | Overall Experience- Rating:
- 5.0
I have seen and rented storage units all over the country in my life time and this u haul in Pleasanton is over all the best one I've ever been too if I could give it a 20 rating I would
carol w | Overall Experience- Rating:
- 5.0
The only thing I did not like was the security system. It never worked as it should. Using the access card never disabled the siren alarm so EVERY time I accessed the facility, I had to withstand the ear-piercing siren. Our unit was close to the siren so every time anyone came in and set it off it would rattle your fillings out. A truly useless feature.
ERIC H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Julius H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Julius H | Overall Experience- Rating:
- 5.0
Thank you for the excellent service and help.
Cynthia K | Overall Experience- Rating:
- 5.0
This is a great facility on many levels. I enjoyed the convenience for the short time I was there. Carts were always available to use. The elevator is HUGE and roomy. And the hallways were always well lit and maintained.
Pamela P | Overall Experience- Rating:
- 5.0
I love that you have a green resource for your customers. Thank you for sharing these blessings. Well done in your work to support the community.
Kim L | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
Janet R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
TAYLER P | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
J A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Marci K | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Deborah P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Stephanie C | Overall Experience- Rating:
- 1.0
At first I thought it was a good place to put my stuff at I’ve been going through it with U-Haul for the last couple months they told me at first they sold my stuff then they said I came and picked it up so I’m really not too pleased with It so I’m looking for me another storage place.
Constance D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ROBERT D | Overall Experience- Rating:
- 5.0
Well organized, convenient, and the staff is very friendly and quick to care for their customers needs.
Joseph C | First Impressions- Rating:
- 5.0
From Las Vegas branch to Hayward's one ….All these people involved....my gosh...EXCELENT.!! Thank you so much... The lady in Las Vegas (Fort Apache) … SHE IS AMAZING..!! Love you..!
Eric C | First Impressions- Rating:
- 5.0
It was great for the short time we needed to store things! No issues or problems!
Rebecca P | Overall Experience- Rating:
- 5.0
You had one young lady that was rude last Saturday
Carol H | Overall Experience- Rating:
- 5.0
The staff is amazing, always helpful and so very nice. The facility is clean and well lit. A+++++++++ all around.
Dave M | Overall Experience- Rating:
- 5.0
Staff was super accommodating and knowledgeable.
Justin K | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
George W | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Kimberly O | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Rebecca C | First Impressions- Rating:
- 2.0
I moved storages because That alarm bell going off every time I opened the door was excruciating
pasquale d | Overall Experience- Rating:
- 2.0
This place could be better had they been more staffed. Expecting two amazing women - Tazz and Lydia (not sure if I am remembering her name correctly) to do everything made things take a lot longer for myself and other customers. They had too many jobs to handle and it took me a lot longer to complete my tasks because of this. Management needs to pay these women more as well as staff more people during the weeks.
Manuel N | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Adriana V | Overall Experience- Rating:
- 5.0
I found the facility to be clean, immaculately maintained, safe, bright, secure and well-staffed. I found the storage price to be extremely reasonable given the size of the unit, and the front desk staff to be exceptionally helpful, pleasant and professional. I no longer needed the unit which is why I cancelled the service, to note. Also, I’ve interacted with the owner a couple times; he was very nice and responsive. I would recommend this facility to anyone seeking a storage unit!
Tayler P | Overall Experience- Rating:
- 5.0
staff was very accommodating, Zac made closing out my storage seamless and easy! Thank u
Kathy M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
William M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Clyde F | Overall Experience- Rating:
- 5.0
My move in experience was great, everything was so convenient, clean and organized, friendly staff
Laverne C | First Impressions- Rating:
- 5.0
Great facility. Always clean and always felt safe entering the premises. Staff always friendly and helpful. Was a great experience of 4 years of storage. Thank you.
Sheri E | Overall Experience- Rating:
- 5.0
Very helpful staff and very friendly environment!!! Thank you so much!! I would definitely use this facility again for my future storage needs!
Leticia A | Overall Experience- Rating:
- 5.0
Great service friendly and smile
Chuck B | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
Nicole T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Aden C | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
linda f | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Janine P | First Impressions- Rating:
- 2.0
I booked online and got a 10x15 when I arrived I received two different units a 10x10 and a 10x5 kind of annoying but ok, only one of the units had a lock supplied had to go the office to get another lock for what should have been a single unit. My access code didn't work so then had to go to the office several more times to solve this issue first because the office was backed up so the staff claimed they hadn't yet set up my access code then after she said she'd do it right now it only worked for one of the units and took another trip to the office to figure out why one of my units still alarmed when I opened it. And when discussing with the staff I said that I didn't want to come after hours (even though this was a selling point when booking) because my unit would alarm when opening and I didn't want to have to deal with a possible police issue to which she responded they usually don't come. The security in the units was another selling point that I now don't fully trust. I set my units alarm off several times without so much as a staff member come and question it. When booking online it stated "Split Level 1st Floor Street Level Heated" I believe when any normal person reads this they wouldn't assume that the unit is only accessible by stairs. I'm getting a 10x15 unit that's a lot of space that now I have walk all the items up the stairs. In the middle of the 10x10 unit there is an approximately 18" cement pillar that makes a huge difference in how and what you can place in this unit. Had I known about any of these issues I probably would have booked elsewhere but I was in a time constraint and had already done the booking process online. tl;dr For what it's worth the facility was clean no sign of mice or other critters. The loading docks are a nice to have. I might recommend this place to a friend but would definitely warn from the issues I've run into. I will never trust the booking online process from now on, I will only book after a walkthrough if I had seen really any one of the issues I ran into I would not have booked the unit
Jacob G | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Agnes K | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
TYLER S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Karen D | First Impressions- Rating:
- 5.0
Only place I would use for storage or Rentals
Steven P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Robert B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Leena W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
PAUL A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jim B | First Impressions- Rating:
- 5.0
James was especially helpful
MARTI K | First Impressions- Rating:
- 5.0
The storms and power outage caused a malfunctioning entrance to the storage facility. The doors had to be left open making the facility less secure than it should be. Staff was excellent, process was easy and seamless. Well done UHaul!
Christopher O | Overall Experience- Rating:
- 5.0
The facilities were clean and easy to access. The staff was super helpful and friendly. This will be my go to storage facility in the future! Thank you!
Grace M | Overall Experience- Rating:
- 4.0
This was our first experience with UHaul storage and we were impressed with the facility, it was very clean and we were able to access our unit without difficulty (once we understood where it was located!). The loading/unloading area was convenient, whith plenty of dollies and carts available for multiple customers to use. Our unit did not have a lock in it as promised, so we did have to return to the office to obtain a lock. Other than that the move-in process went very smoothly.
Jessica O | Online Move In- Rating:
- 2.0
Sierra made me wait for more than an hour (I called after hours) outside, and I needed my stuff for work. I lost a thousand dollars that day. When I approached her the next day asking her why she would not answer, she was extremely rude. I understand her job is not easy, but She should not work with people. Marinko Markovic
MARINKO M | Overall Experience- Rating:
- 5.0
Thank you for the very nice service. I appreciated being able to store my belongings there.
tanya f | Overall Experience- Rating:
- 4.0
No lights in the units. Maybe more motion detection lights could be added? Or a light in each unit that is at least 10x10. Otherwise my experience was good, thank you.
Ellen G | Overall Experience- Rating:
- 2.0
I was at your facility for approximately 3 years and liked everything about the facility except that when it rained I found my $250,000. Motorhome in standing water so deep that it stained the wheel covers about 4” up. I was so distraught I immediately put my name on a list at another RV storage facility and moved out as soon as I could
Tom H | Overall Experience- Rating:
- 5.0
Probably one of the better experiences I have had with the storages very impressed by the standard of customer service and availability thank you very much.
Razer E | Overall Experience- Rating:
- 5.0
Hands down the BEST storage facility I have ever used. Very clean and safe. Easy access to unit and always had plenty of carts available to use. Bathrooms clean and convenient also. Scott and entire crew are awesome with anything needed. Highly recommend!
Leslie K | Overall Experience- Rating:
- 5.0
Staff was very helpful.
Alfredo Y | First Impressions- Rating:
- 4.0
Very convenient access. Clean and well maintained storage facility.
Sandra P | Overall Experience- Rating:
- 5.0
Friendly and knowledgeable staff. Well maintained clean environment.
Buck D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JONATHAN M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Terry S | Overall Experience- Rating:
- 5.0
The facility was was very clean, convenient and easy to access. Loved that it was temperature controlled. Will absolutely recommend
Hortencia R | Overall Experience- Rating:
- 5.0
Staff is wonderful!
jody b | Overall Experience- Rating:
- 5.0
The facility is clean and nice. The staff is very helpful and friendly, above the norm. This has been my best moving experience yet, I highly recommend choosing this U-Haul location.
Edward K | Overall Experience- Rating:
- 3.0
The password to access to the storage facility after 7pm never work.
Jorge E | Overall Experience- Rating:
- 5.0
The staff is awesome – – in the facility is top notch!
Susan C | Overall Experience- Rating:
- 5.0
Deanna was very helpful to me. It was truly a pleasure to deal with her. She was knowledgeable, sincere and congenial. Thank you!
Bruce S | First Impressions- Rating:
- 5.0
Hassle free and all aspects thoroughly explained.
Buck D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Derek Y | Overall Experience- Rating:
- 5.0
Easy process and kind employees
Breona W | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
J A | First Impressions- Rating:
- 5.0
I've had recurring problems with the access codes and bar code on the card. Finally gave up having it reset and just let the alarm go on when I entered my unit. But the bottom line is that this is a great facility and the staff have been AWESOME!!! Thank you!!
SUSAN C | Overall Experience- Rating:
- 5.0
great experience and set up.
Lars S | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Joseph R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Robin E | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
David M | Overall Experience- Rating:
- 5.0
Great place to store our RV!
STEVE P | Overall Experience- Rating:
- 5.0
It has been a great experience overall. No complaints.
Navtej V | Overall Experience- Rating:
- 5.0
Monday was amazing. Very helpful and made the process easy. The gentleman also went above and beyond for me.
Marci T | First Impressions- Rating:
- 5.0
The staff was outstanding. They made my experience better from check-in to check-out two years later.
Brandon G | Overall Experience- Rating:
- 5.0
I like the fact that the bldg is "temperature controlled, so convenient and easy to get to storage room. Very happy.
Hortencia R | First Impressions- Rating:
- 4.0
Expensive
Bruce L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Revanth P | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Leslie K | Online Move In- Rating:
- 5.0
Thank you!
Linda L | Overall Experience- Rating:
- 5.0
Fantastic service, staff was very helpful and addressed any issues and questions right away.
Doris D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SARAH Z | First Impressions- Rating:
- 5.0
Best U haul I ever been to
Asif R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Suguna V | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ronald m | Overall Experience- Rating:
- 5.0
Friendly and non pretentious attendant
Sandra T | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL A | First Impressions- Rating:
- 5.0
All the people at the desk and Sierra are so professional and knowledge. they really gave excellent service
debbie S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Asif R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Timothy T | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Eric H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Daniel A | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Fariborz A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sergio D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Walter E | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Victoria B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JEANNE S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MIA P | First Impressions- Rating:
- 4.0
My access code didn’t work and I wasn’t aware there was a card I needed until I got there. Another family informed me that the alarm would go off without it.
Francisco W | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Melissa C | Overall Experience- Rating:
- 5.0
It is just hard getting in touch with people here by phone.
Jamie k | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ronald S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
JOE W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Antonio L | First Impressions- Rating:
- 5.0
A amazing experience. Wish I needed more storage
RYAN Y | First Impressions- Rating:
- 5.0
Would like to see the outside storage yard paved with asphalt. The team in Pleasanton was amazing, helpful and always pleasant to interact with. I saw the cleaning lady working every time I was at the facility. The restrooms, storage units and hallways were shiny and clean.
Theresa H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Scott T | First Impressions- Rating:
- 5.0
Very good
ram s | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Neeraj D | Overall Experience- Rating:
- 5.0
Every team member at this facility very helpful and provided excellent service. The facility is very clean and easy to use.
Gregory C | Overall Experience- Rating:
- 5.0
This was the cleanest and most convenient storage facility I have ever used. The prices were reasonable too. I was with U Haul Pleasanton for 4 years. I would highly recommend them and already have.
Frances D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
RODNEY A | First Impressions- Rating:
- 5.0
All the staff were very friendly and helpful. Thanks very much for a wonderful experience.
Phillip B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Todd D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
conrad m | Overall Experience- Rating:
- 5.0
Scott was very helpful and attentive. Quick service and as noted above the facility looks great.
Gregory C | First Impressions- Rating:
- 5.0
Pleasanton uhaul is the best. I had been storing items there for over three years. Staff very friendly and helpful the building was always very clean and neat. When and if I very need storage again it will be at U haul, pleasanton
DALE B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Annette M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
HANG D | Overall Experience- Rating:
- 5.0
The facility was well lit and gave a very secure impression. The staff was GREAT! Super friendly and very professional. This will be the FIRST place I go again for any storage or trailer/truck/van needs. And they will definitely be my recommendation to anyone I know that needs these services.
robert c | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Leonor R | Overall Experience- Rating:
- 5.0
Counter staff were very nice and super helpful
Phillip B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
DALE B | First Impressions- Rating:
- 1.0
I rented my unit online and received a text and email with my access code. However, when I arrived at the facility at 9:30 pm my access code did not work (the facility closes at 10 pm and the 24h access, while still advertised, is not available!). Since I had my moving truck arriving within 20 minutes I tried to contact the site manager, but only reached a voice mail. I left a message, but to this day never received a call back! I called customer service, but noone could help me with the access. So my movers had to spend the night and I could only get access the next day. I received an access card, my access code still does not work! VERY POOR (zero stars)!
Thomas V | Online Move In- Rating:
- 5.0
Clean and the front desk staff are wonderful.
Paul H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MACK O | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
SERGUEI M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Sandeep S | Overall Experience- Rating:
- 5.0
We really love the place specially the front office lady. We didn't like the first unit because it was all the way in the back. So, we asked her to give us a unit thats easy access and she did. We greatly appreciate it and yes we will recommend u to our family and friends. Thank you
maria m | Online Move In- Rating:
- 5.0
it is a little far away. otherwise it is very good.
Jacob L | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Rod O | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kela B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Shae E | Online Move In- Rating:
- 5.0
Nothing to complain. All the staff we interacted were pleasant to work with. THANK YOU!
Yuki Y | Overall Experience- Rating:
- 5.0
Excellent people at Desk.
Rene R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Stacy F | First Impressions- Rating:
- 4.0
Very clean, a little far of a push to the doors but clean, well maintained and the staff was responsive and excellent
Gary B | Overall Experience- Rating:
- 5.0
Dianna was exceptionally helpful and friendly!
RRada F | First Impressions- Rating:
- 1.0
Manager Cierra is one of the most off-putting, rude, dismissive people I’ve ever had to deal with. Asking her the most basic questions seems to inconvenience her greatly and instead of checking me out, she told me to ‘come back later’ before I could even finish asking my questions. I did and found out that after charging me for another month, she had checked me out of my 3 units (even though I was moving out on the last day of my contract). I guess she hoped I wouldn’t notice the charge, as I had been on auto-pay. This was not the only instance but was the most recent. As long as Cierra is in charge, I would never come back.
MATTHEW T | Overall Experience- Rating:
- 5.0
Mandy was outstanding, we picked the wrong storage locker first time around, she was extremely helpful and friendly. Great person to works with. She personally went to show me the lockers to make sure we got what we needed. Thank you!!!!
Elliott H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
david h | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ira Z | Overall Experience- Rating:
- 5.0
All UHaul locations should be similar to this one with great service received from Deanna. Kudos to her for answering whatever questions we had.
teresa s | First Impressions- Rating:
- 5.0
I had a very good experience with Uhaul with both storage and truck rentals. My unit was easy to access and the extra amenities made moving things even easier. Having the store was helpful and the staff were friendly and helpful. I especially liked the space for free space making it easy to get rid of stuff and crap stuff. I would recommend this facility to others.
Heather F | Overall Experience- Rating:
- 5.0
The process to rent a storage and a truck was east and straight toward. Really nice staff.
ulises s | First Impressions- Rating:
- 5.0
i rented a unit but then when i got to the location I asked to see the different options and ended up going with a bigger unit. The employee was helpful all the time, showed me the model units, guide on what would be the best option according to what i told her my needs were and made the change super fast. Very happy with how smoothly the process was.
Eliana C | Online Move In- Rating:
- 5.0
I discontinued the storage unit the next day after renting the space. Please confirm.
Jennifer L | Overall Experience- Rating:
- 5.0
The storage building had an area where people can place items they no longer needed/wanted for others to have for free! Great idea! I made use of the area where I placed a bedroom set there which was picked up by another renter within minutes. I also was able to use some of the items left by others.
Cliff S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mary V | First Impressions- Rating:
- 5.0
Happy
syed S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Thomas B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ILLYASHA P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Terry S | Overall Experience- Rating:
- 5.0
Fit the bill perfectly!!
Merry S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
joyce n | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lois S | First Impressions- Rating:
- 5.0
NA
Allen M | First Impressions- Rating:
- 1.0
Not sure why I have received this survey…
Karen H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
james g | Overall Experience- Rating:
- 5.0
I think I was charged incorrectly on my rental. I’d luck to speak to someone to compare costs. Can you email me a receipt with break down. I had a free unit to ytilize due to us renting the truck. Jennyoflivermore@gmail.com 510-362/5049 Jenny
Jennifer L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
KATHY R | First Impressions- Rating:
- 5.0
Very clean and exceptional customer service
Adrianne F | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Roger D | Overall Experience- Rating:
- 3.0
storage space is quite far from elevator
Sandeep M | First Impressions- Rating:
- 5.0
Scott was fun, knowledgeable and professional.
Amy D | First Impressions- Rating:
- 5.0
The facility is very clean and well lit. There is plenty of parking and multiple docks for convenience. There are carts available which make it easier to transport things back and forth. The alarm is a little loud and the "community drop off" should be monitored more closely since people drop off paint, "junk", and are able to access the area without being a customer.
RUSSELL H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Todd F | First Impressions- Rating:
- 5.0
I rented a climate controlled unit & it was a very clean facility w/ very good amenities. I even ran behind on rent & they called said they were gonna auction it, my fault. They even offered a to settle for 1/2 price witch I thought was great except I’d never be able to rent a storage from u-haul anywhere ever again. Ouch can’t have that down the road cuz ya never know. So I ponied up the full monte & we were flush w/o being blackballed. It’s a storage locker. Your throwing good money storing your crap. Now I’m sharing one. There’s things you just don’t want hanging round the house ya know......
William M | Overall Experience- Rating:
- 5.0
Fantastic Experience! I highly recommend this facility!
Steven I | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Brian M | First Impressions- Rating:
- 5.0
They had and efficient service and everything was easily accessible
Conrad M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
David R | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Yuki Y | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jenay G | Overall Experience- Rating:
- 5.0
The staff there were very kind and helped me through everything I asked and did not know. I felt so welcomed and I will definitely use it again when I need.
Juan Z | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
JAMES P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
David M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Wilford K | Overall Experience- Rating:
- 3.0
The girl with the dreads is very rude and horrible customer service. She needs to be more approachable when customers ask her questions. Very stand-off. Hard to get ahold of anyone via phone. Anne is a gem!!!! Very sweet nice lady. If she was the only one working there my rating would be different. She is customer service!!!
Rodney F | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
ILLYASHA P | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Linda G | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
martin m | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jenay G | First Impressions- Rating:
- 3.0
The directions were not clear and I had several issues with my code. There was no lock in my unit. The staff was friendly and helpful when I request help, hence the 3 stars. Otherwise, I’d give my experience 1 star.
Brandi F | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Frankie L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
fernando a | First Impressions- Rating:
- 3.0
My code didn’t initially work, which was close to bring a significant problem. Fortunately the team was able to address it before going home for the night. It also wasn’t clear that I needed to bring my own locks and the team I was working with in the office didn’t mention this either.
Andrew F | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Linda G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Vijay B | Overall Experience- Rating:
- 1.0
The facility was severely understaffed. The person helping had to help number of other people while serving my request. I went to reserve a storage and it not a pleasant experience. I reserved the contract on-line for $99.95, when I went to the office to sign the contract, they could not retrieve it for a long time, I had to retrieve it on my phone and show it to the staff. When they retrieve the contract they said it is $104.95. Just a bad experience overall. I will not recommend uhaul to anyone for any service.
Pani K | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Andrew F | Online Move In- Rating:
- 5.0
The staff here is great!
Korey C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
michelle t | Overall Experience- Rating:
- 5.0
Very nice staff. Great customer service.
deborah c | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Gordon Z | Overall Experience- Rating:
- 1.0
I couldn’t figure out where to put the access code in. The unit I was assigned already had a lock on it. I had to go get a new unit from the front which was super far from the entrance. My code then proceeded to not work to disarm the unit.
Marina B | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Martin R | Overall Experience- Rating:
- 5.0
I will use again in the future
DARRELL B | Overall Experience- Rating:
- 5.0
I rate this facility, with Ms DeAnna, Ms Anne and staff ABOVE EXCELLENT! Myself snd friends who have storages here as well rv storage love the excellent service , Professional Team of hard workers Thank you Thank you ! Best Regards, Denise Roberts Green
DENISE G | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Chandrasekhara S | First Impressions- Rating:
- 5.0
Scott and Ann were great. The problem was the card did not work and was denied access for me and others so they had to just open the doors and leave them up as we get in the facility
Joseph C | Overall Experience- Rating:
- 5.0
The staff at the Pleasanton U-Haul facility were extraordinarily helpful and friendly. We are so thankful that this facility is nearby where we live.
Pam O | First Impressions- Rating:
- 5.0
Great access to second floor because of elevator. Thank you for the use of the carts too.
Eric P | Overall Experience- Rating:
- 3.0
Need better associates who are friendly. The recent one I dealt with was very short and rude to me. I pay every month with out failure and this is how I’m treated. Wow!!
Rodney F | First Impressions- Rating:
- 5.0
The lady who helped me with getting my storage unit was excellent. Her customer service, knowledge, and professionalism is the highest I’ve seen at U-Haul. She deserves a raise and a promotion! Thank you so much!
SUSAN C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Robert L | Overall Experience- Rating:
- 4.0
I got lucky and had an elevator but by chance I could have had to use the stairs which would have been a thumbs down.. other than that it would have been an excellent.
kenneth o | First Impressions- Rating:
- 2.0
My ubox was not ready to unload when I came at the scheduled date, and I had to come back in the afternoon to unload and move into my new rented storage. Also, the storage unit location isn’t specified clearly in the facility, so I wasn’t aware there are stairs to access my unit when I rent, otherwise I might rent another unit.
EMILY S | First Impressions- Rating:
- 2.0
Alarm system was out for weeks. Because the system was down access after 7pm was generally unavailable. Every time you open the door on your unit, the alarm sounded. This was the norm for weeks on end!
Thomas U | Overall Experience- Rating:
- 5.0
I’m only giving 5 stars because of how great your employee was, although the situation I had to deal with was extremely frustrating. The guy who helped me (I can’t remember his name but if U Haul cares about reviews I can get it) is a great asset to U Haul and provides outstanding customer service. I’ve worked in retail before and understand how angry customers can get when they get screwed over but he genuinely felt bad and had helped me throughout the whole process. He deserves a raise and/or a promotion. Seriously. The only issue I had with this facility is that I was assigned a storage unit and after moving everything in realized there was no sliding lock on the door to attach to my lock. I showed him the situation and could tell he really felt bad about the bad news he had to share with me. Luckily he found me another unit that was close by and although it was frustrating to have to move everything by myself after my roommates left I was happy he found me one close to my storage unit. **For Uhaul** If my review affects this guy’s job in a negative way then you are not reading my review. He did an amazing job handling the situation and doesn’t deserve any negative feedback towards him. It was out of his control as it would be impossible to monitor hundreds of storage units by himself. It should have been in the system that there wasn’t a way to attach a lock. I truly hope the company doesn’t take a lazy approach to reviews and doesn’t actually read what your customers are saying.
kyle D | First Impressions- Rating:
- 5.0
They were really great to me
KATRINA H | First Impressions- Rating:
- 2.0
I had reserved my storage for 10*15*10 they did not have that storage available as it was empty but was locked by the previous storage renter. So unfortunately i had to change my plan and see another storage facility.
Sugnaben B | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Linda P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kristen L | First Impressions- Rating:
- 4.0
This is the best storage I have ever used because it's very accessible and I like have a place to "recycle" some items. I love the cart and it's bright and clean. the Ramp is great. It is pricey however
Debbie S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
James B | Overall Experience- Rating:
- 5.0
Ann in Pleasanton was very helpful, polite and professional. The Dublin office was also very helpful and recommended Pleasanton because they did not have what I needed I found what I needed in Pleasanton.
Steven N | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Hiren D | Overall Experience- Rating:
- 5.0
Ann is the BEST. I am glad I met her and she was so helpful. The manager, a young diverse black lady needs an attitude check.
Joseph C | First Impressions- Rating:
- 5.0
Deanna was very helpful in selecting the space that I needed. Thank you....
Robert B | First Impressions- Rating:
- 5.0
Great experience - thank you!
Leo O | First Impressions- Rating:
- 5.0
Thanks for the service and support.
Sanjay M | First Impressions- Rating:
- 4.0
Great staff very friendly and helpful especially Ana she was a treat to work with.
Gary B | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Taylor K | First Impressions- Rating:
- 5.0
The young man who helped me on 5/29/21 in the afternoon was really attentive and helpful. He was patient and answer all questions that I have about rentals. I’m happy with the service provided.
Susan S | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Tamara M | Online Move In- Rating:
- 2.0
I moved my stuff out may 15th of the storage unit but I tried for over a week to talk to someone on the phone to close the account. It was frustrating calling everyday to speak to someone at the location because the call center couldn’t close it. Finally I had to ask my dad to go to the location to speak to someone to Close it out as I didn’t want to get billed. What a nightmare a whole week calling everyday. Funny this is the girl at the counter got several messages from me and never called me back.
ALEXANDER C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SHARON V | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
ROBERT W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Frieshta L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Denise G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Stephanie M | Online Move In- Rating:
- 5.0
I've recommended this place to others already.
Rebecca W | First Impressions- Rating:
- 5.0
Excellent staff easy to get in and out of storage very secure and very accessible.
Conrad M | Overall Experience- Rating:
- 5.0
So far so good
William C | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Edward D | Overall Experience- Rating:
- 5.0
Sierra Hayes is tremendous when it comes to customer service and LISTENING to the customers needs. It’s the most important trait you can have in life in general. Thanks again Sierra and I’m sure your in line for a promotion in the near future.
Albert T | Overall Experience- Rating:
- 5.0
Everyone is always helpful and the service is great! Keep up the good work.
ROBERT B | First Impressions- Rating:
- 5.0
Incredibly convenient and staff was incredibly helpful!
Shanye H | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
James B | First Impressions- Rating:
- 4.0
I found the facility interrior clean and once inside well kept however I did have two issues when I arrived at the Pleasanton facility: 1. Access to storage in the rear was not apparent, I had to inquire where to go and 2. The access from very few parking stalls was on a steep embankment which made it very difficult to pull/push carts up the steep hill.
Luanna S | Online Move In- Rating:
- 5.0
Overall a great experience, I did have a repeated issue with an open skylight above my unit that I had to ask to be closed on multiple occasions, fortunately it did not rain in my unit but it did add to my stress. The team in Pleasanton was very friendly and helpful. I recommended to family who now store their holiday décor at the facility
Kate D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tim M | Overall Experience- Rating:
- 5.0
Ran into a little problem with my reservation initially. However my problem was resolved quickly by the manager Sierra. Now I’m very happy with how things turned out.
MAKIN R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ALICIA G | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Alfred B | First Impressions- Rating:
- 3.0
The sizing is not the best online had to upgrade to a larger unit
Jennifer H | Online Move In- Rating:
- 5.0
Always easy to access, carts available, and services provided where always helpful. Thanks
Brian J | Overall Experience- Rating:
- 2.0
Drop off location owner was super rude.
felipe m | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Steve B | First Impressions- Rating:
- 5.0
Great staff, storage unit smaller than we thought admittedly. 10 x 10 is really 10 x 4, with 10ft of hard to use height. Oh well
Gordon Z | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Eric P | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Emily R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
steven s | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Beatrice J | Overall Experience- Rating:
- 5.0
Thank you for taking care of our belongings. You’re folks were excellent!
Sachiko Y | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
William M | Overall Experience- Rating:
- 5.0
I'm so glad I came in personally to take care of how best to store my things. That's when I got to meet with Ann Siebert and she helped resolved my stress of storing my things at an affordable rate. Ann has been so supportive and understanding throughout the whole process. Thank you Ann for your help in many ways.
My-Dung ( | First Impressions- Rating:
- 4.0
The description of what could fit into certain sizes of storage were very misleading online. When we arrived at the storage facility, it was obvious that we were not going to be able to store our items in the locker we had chosen and we needed something bigger. Deanna, in the reception area was wonderful. She helped us find a storage unit that worked for our needs, found us the best deal, and then organized all the paperwork and brought it back to us whilst we started moving in. She was fabulous. Highly recommend her.
Tracy H | Online Move In- Rating:
- 5.0
Anne was very helpful & patient. Excellent customer service.
HANG D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
JOSEPH C | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Dennis L | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Charlotte S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
michelle t | First Impressions- Rating:
- 5.0
one of the best staff that I worked with. They were very helpful and friendly as well as always willing to help.
Sankar V | Overall Experience- Rating:
- 5.0
Thank You
Kevin W | First Impressions- Rating:
- 5.0
Spotless, secure environment. Friendly, helpful staff. Great experience.
MICHAEL C | Overall Experience- Rating:
- 5.0
I rented a 10x10, but when I got there it was not vacant. Apparently, there was a mixup of some sort and so I was left without a unit. The assistant manager was grumpy, and not helpful. The lady that helped me was awesome. She took me around to all of the available spaces until I found the best option. She has shoulder length dark hair, is slim and energetic. I can't remember her name, but I appreciate everything she did to help solve the problem.
leigh b | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Barbara K | Overall Experience- Rating:
- 5.0
The staff was friendly and always helpful at this facility. The grounds and the storage was clean and secure. I hight recommend this Uhaul if in need of a rental or storage.
Christine G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
christian s | First Impressions- Rating:
- 5.0
You are very lucky to have Anne as an employee. She was so nice and helpful. Went out of her way to make sure we got the right unit and I loved her bright and cheerful personality.
jennifer s | First Impressions- Rating:
- 1.0
The employees were very friendly, however this was about the most unorganized and incomplete move in experience. 1. Although I was allowed to moved into two units (and booked weeks in advance), I still only have one unit under my name because the employees said the “system wasn’t cooperating.” I still only have one unit under my name and cannot get ahold of anyone at the front desk to fix this. And when I got my receipt, it still only shows the one unit. 2. My keycard never got activated even though I visited the front desk twice. I still cannot access the building during off hours yet I have a unit. All Im asking is for someone at the Pleasanton location to please follow through and actually correctly finish my check in so just stuff is account for.
Kelcy J | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Michelle F | Overall Experience- Rating:
- 5.0
Everyone was helpful in securing our RV storage site. Very professional.
Doug H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
David P | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Robyn L | Online Move In- Rating:
- 5.0
The service was great! Everyone went the extra mile to make sure we had the right space and supplies. It was a great experience and I would use them again.
DAVID M | Overall Experience- Rating:
- 5.0
The crew here are awesome! Especially Ann
Korey C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Mir T | Overall Experience- Rating:
- 1.0
Our movers were allowed to put our belongings in the wrong storage unit and we thought all of my recently deceased moms stuff had been stolen. As if we aren’t stressed enough. The manager on duty didn’t think it important enough to get on the phone with us. Horrible experience.
LAURA W | Online Move In- Rating:
- 5.0
Always professional and helpful
Terry H | First Impressions- Rating:
- 4.0
best experience I've had with a big corporation in years. was given wrong hours over phone but was accommodated with updated reservation for next day. Would like to see more mileage included with rentals.
Ashli A | First Impressions- Rating:
- 3.0
Pricing was too high. I found equivalent storage with air conditioning, security, and 24 hour access for $105 cheaper.
Tim D | Overall Experience- Rating:
- 3.0
Telephone from inside storage facility was not working. However there was no indication this was the case and I waited many times while the phone rang without getting an answer. Eventually walked to office and was told phone did not work. Staff was aware but never did anything to remedy the problem. I was unable to access the storage unit for the first four days as it had not been unlocked and no staff were available to open it as I could not get to the facility until after work. I was told my storage date would be adjusted but it never was.
MATTHEW T | Overall Experience- Rating:
- 3.0
I was issued a locker that was already in use and locked.
Spencer G | First Impressions- Rating:
- 5.0
I was confused with the double swipe, first on the machine to the right and then the machine to the left. The directions asked for an access code so I ran to the office to find out I didn't need one. Confusing :(
Jeff K | First Impressions- Rating:
- 5.0
perfect storage unit, easy access and super clean
Caylee H | Overall Experience- Rating:
- 5.0
no issues moving in, accessing locker and moving out
George S | Overall Experience- Rating:
- 5.0
Staff is great. Location is convenient.
Kevin K | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jason L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Stephen N | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
martin m | First Impressions- Rating:
- 5.0
Fast and convenient check in. Customer service was great.
christine c | First Impressions- Rating:
- 5.0
great value for RV storage.
john t | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jana L | Overall Experience- Rating:
- 5.0
Probably the cleanest storage unit I have ever used! It was perfect for what we needed! We definitely had piece of mind that our belongings were safe and secure.
Angela C | Overall Experience- Rating:
- 5.0
Thank you so much! You have such a kind, helpful desicated staff at this location❤️
JENNIFER S | Overall Experience- Rating:
- 5.0
Sierra, at the Pleasanton Sunol location, was knowledgeable about storage status, protocol notifying those on the waiting list, efficient with move-in documents, verified the remote gate access worked and did a site walkthrough with me. She was great!
Theresa H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Luciano L | First Impressions- Rating:
- 5.0
Excellent service! We were set up and had our unit in minimal time! Thank you!!
Mark H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
glen g | Overall Experience- Rating:
- 5.0
Many thanks to Sierra Hayes for helping me out during the Covid-19 lockdown.
J R | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Olukayode F | First Impressions- Rating:
- 5.0
Good, covered RV parking. Nice to have the 115V, but the labeling on the power boxes was vague.
WILLIAM W | Overall Experience- Rating:
- 5.0
Great team, location super convenient and reasonably priced. Felt safe in leaving my motorhome at the location
Bill S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mike K | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
REBECCA S | Overall Experience- Rating:
- 5.0
Very efficient and quick process.
Kevin K | First Impressions- Rating:
- 5.0
I tried calling the office on the phones in the storage facility a number of times and nobody ever answered. Makes me worry that if it had been an emergency that nobody is monitoring those phones.
Gregg C | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Elena M | First Impressions- Rating:
- 4.0
The staff was a little disorganized last year when I got my storage unit. Not knowing which units were available and not coding my access key correctly. Seems like that has improved since a year ago.
James B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
joyce n | First Impressions- Rating:
- 5.0
Very helpful staff
Ryan J | First Impressions- Rating:
- 4.0
My one complaint is that the staff would forget to remove a lock on my unit even after I paid my bill. Every single time. Deanna is the glue in that place..always very sweet and willing to help! She will be the reason I will come back there if I ever have future storage needs.
Michale B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Hina K | Overall Experience- Rating:
- 5.0
Diana, is super helpful every time I go there. And she goes above and beyond for excellent customer service 💜
Angelina M | Overall Experience- Rating:
- 2.0
1.Blled, even threatened w/ lien for a billing error while I was out-of-country. 2. My units were padlocked by U-HAUL even after mistake was resolved after I returned. Because of COVID I couldn’t be there to empty units. Movers could not get in! This EVEN AFTER I called that movers were coming! Too much trouble and embarrassment for me! And calling was always a hassle because Arizona answers!
lilia h | Overall Experience- Rating:
- 5.0
Everyone was friendly and very helpful. I sincerely recommend this facility. Special Cudo's & Most Excellent Job to DeAnna for all her help with questions we had and her professional manner. Thank you all so much! The team did an Excellent Job! Stay safe, Be Well.
THERESA G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
shadroo b | First Impressions- Rating:
- 4.0
Helpful, even during the current shelter-in-place protocol in Alameda County. Employees had masks and gloves and adhered to social distancing. Moving is difficult in the best of times so having them so prepared and helpful, made for a much better experience.
Jane S | First Impressions- Rating:
- 5.0
I was moving my college student son's belongings from Berkeley right in the middle of COVID. And was doing everything remotely from Houston, with a local relative in Pleasanton helping me. I spoke few times with James Childres by phone to get my account set up. From what I was told, everything went smoothly when the packages arrived at your facility for storage. So many thanks for your efforts and keep up the good work.
hariharan r | First Impressions- Rating:
- 5.0
Very helpful
Amanda A | Overall Experience- Rating:
- 4.0
The only problem I had was when I signed up for online payment. The first few months were screwed up, but we finally got it straigtened out.
Sandra S | Overall Experience- Rating:
- 5.0
Great experience! Thank you!
James P | First Impressions- Rating:
- 5.0
Staff is very friendly and helpful. I recommend using his facility for rentals or storage needs.
Geoffrey G | Overall Experience- Rating:
- 5.0
Very helpful staff!
Robert H | First Impressions- Rating:
- 2.0
The employees are disorganized. I signed paperwork for one unit to find that it was already in use. The agent told me that she would bring the new paperwork to me but she never returned. Waste of time
Laura F | First Impressions- Rating:
- 5.0
service was great since they were short some staff
Wilford K | First Impressions- Rating:
- 5.0
Excellent facility but the most ousting thing was the staff. I had to wait for 7h to my movers and the staff offered me a charger and water. Outstanding service. Highly recommend! 5 stars!
Pierre C | Overall Experience- Rating:
- 5.0
It was a very pleasurable experience!
Michael O | Overall Experience- Rating:
- 5.0
Very friendly and competent employee. Ann made our experience very easy and enjoyable. Thanks, we would definitely recommend U-haul!
Tom H | First Impressions- Rating:
- 5.0
Great service. Very knowledgeable, professional and fast move in process.
SHARON V | First Impressions- Rating:
- 5.0
I have to say this has been the best experience I have ever had with either a storage, or moving truck rental company. Best customer service hands down. Thank you so much for all your help!!!
leigh b | First Impressions- Rating:
- 4.0
The RV site was not cleaned from animal feces. Nor was the site groomed - ruts. It was raining when I inspected the site - the roof was leaking which caused the site to have flooding.
Bill B | Overall Experience- Rating:
- 5.0
Great experience
Scott B | Overall Experience- Rating:
- 5.0
Sierra made this move very easy. She was very professional, kind-spirited and helpful. Thank you so much!!!
Lorrain T | First Impressions- Rating:
- 5.0
Great customer service
Qurat-Ul-Ain B | Overall Experience- Rating:
- 4.0
Great experience!
Hina K | First Impressions- Rating:
- 5.0
Very, Very helpful and a pleasant experience.
Jim M | First Impressions- Rating:
- 5.0
I had to store my uncle's things here while he waited to move to assisted living. The staff was super helpful when I checked in and even told me about a first month free coupon. Five stars!
Karen W | Overall Experience- Rating:
- 5.0
Deanna Montoya provided excellent service. She was patient, professional, and thorough in her explanation regarding storage capacities. She willingly accommodated a change of units when needed.
Kathleen P | First Impressions- Rating:
- 1.0
I moved out on the 30th....my card was charged unauthorized on the 3rd.The owner check me out on the 30th with his assistant checking my account as we where speaking.. I asked him specificly .
Johnny C | Overall Experience- Rating:
- 4.0
The rate for a 10’ x 15’ unit is too expensive but the service was friendly and accommodating and the space itself was well maintained.
Michael M | Overall Experience- Rating:
- 5.0
James was top notch.
Stephen K | First Impressions- Rating:
- 5.0
Great service and good facility
leo j | Overall Experience- Rating:
- 5.0
Staff was always friendly and courteous.
Eduardo H | Overall Experience- Rating:
- 5.0
Hi The customer service was great I will recommend others to u haul in Pleasanton. That a lot for the best customer service ever.
Toni B | First Impressions- Rating:
- 5.0
Your storage hours should be extended to beyond your office hours.
ANTONIN M | Overall Experience- Rating:
- 5.0
Always plenty of carts available,, clean and wide hallways to get through and onsite bathrooms that are large and clean.
MURRAY R | Overall Experience- Rating:
- 5.0
The team including Scott and Ted were just amazing. They helped me through every step and I felt like I made the best choice coming to this facility.
Jennifer K | First Impressions- Rating:
- 5.0
None
Steve P | First Impressions- Rating:
- 5.0
Great service, great security.... great value .. couldn't be happier with your company
Russ T | First Impressions- Rating:
- 5.0
abraham was professional and helpful. I look forward to continuing to do business at this location.
Zachary G | First Impressions- Rating:
- 1.0
I reserved storage space, arrived @ 4:45pm as instructed by centralized reservations. I was refused service, told no move ins b/c too close to closing. Had full moving truck and no after hours access?
benjamin m | First Impressions- Rating:
- 3.0
I was disappointed with the employees at this location. Not professional. Sad
Big B | Overall Experience- Rating:
- 5.0
A great UHaul location with truck rental and storage in one place. So easy to unload our things at the loading dock using the dollies provided. Also space to leave unwanted items for others! 10/10
Karen W | First Impressions- Rating:
- 2.0
extremely limited parking, had to wait to unload, extremely limited hours, got kicked out at 7pm, not able to access belongings, extremely inconvenient having to use cart and long uphill walks.
Jen B | Overall Experience- Rating:
- 5.0
The women who helped me was very kind and very informative. I really appreciated how she considered all options for me and let me know what she recommended what was best for me. Thank you.
Aaron T | First Impressions- Rating:
- 5.0
Excellent service!!!
Manoela F | Overall Experience- Rating:
- 5.0
Very welcoming and friendly staff.
raymond b | First Impressions- Rating:
- 5.0
Everything always went great, from setting up the unit, to replacing entry cards, to closing my unit. Very clean and most importantly safe and secure.
NICOLE W | Overall Experience- Rating:
- 5.0
Friendly and helpful staff. Very clean storage warehouse.
Lionel L | First Impressions- Rating:
- 5.0
Everything about U Haul of Pleasanton is excellent but most of all the staff are the best. Very helpful and knowledgeable. We will miss them.
stewart h | Overall Experience- Rating:
- 4.0
Good Job
ROBERT W | First Impressions- Rating:
- 5.0
No further comments
Petrie C | Overall Experience- Rating:
- 5.0
The person who helped me was very nice and friendly. She even gave my 4 year old son stickers and a "dummy" key card so he could help me swipe in and out.
DUSTIN G | First Impressions- Rating:
- 5.0
Great Information, assistance, and attention to our needs! Thank you
Sandy U | First Impressions- Rating:
- 5.0
Only had a space for a few months and I was able to come and go as I needed to remove and or return my 35 foot fifth wheel.
Kevin S | Overall Experience- Rating:
- 4.0
My only complaint is that I felt confident that I asked for auto pay so when I received a reminder email, I ignored it. The email was confusing so later I had to pay $20 late fee.
Pamela W | Overall Experience- Rating:
- 5.0
Clean and well ran. Would recommend to all!
Tom C | Overall Experience- Rating:
- 5.0
Abe and Deanna did an excellent job of assisting me with storage space and UBox and trailers.
DAVID L | Overall Experience- Rating:
- 5.0
Much more efficient than I had expected. It is good to find an organization that actually works well!
Richard S | Overall Experience- Rating:
- 5.0
Both the gentleman and woman I worked with were incredibly pleasant, helpful and respectable. I would drive out of my way to use this facility again in the future because of them both!
Matthew Y | Overall Experience- Rating:
- 5.0
Deanna was very helpful, making sure I could rent a unit close to the elevator. The space was clean and appeared very secure. I was able to purchase a lock and more bubble wrap. Highly recommend.
Pamela W | First Impressions- Rating:
- 5.0
Excellent 👍
Jennifer I | First Impressions- Rating:
- 5.0
Deanna was very helpful
Michale B | Overall Experience- Rating:
- 5.0
Todo es exacto y preciso y limpio como un cliente lo esperaría felicidades
Jose L | Overall Experience- Rating:
- 5.0
Hailey, DeAnna and Michael were all excellent! Perfect experience! Highly recommended.
Barbie G | First Impressions- Rating:
- 5.0
consistently exceeds expectations
mark s | Overall Experience- Rating:
- 5.0
Really painless transaction Clean facility Great Value !
Bill L | Reservation- Rating:
- 5.0
great
LOGAN F | Overall Experience- Rating:
- 5.0
Dana is always so sweet and helpful!!!
Michale B | Reservation- Rating:
- 5.0
We were impressed with the space area for our RV..Thank you for your help..
John B | Reservation- Rating:
- 5.0
Quick and easy to rent a covered storage space for my boat. I even got troubleshooting help with my trailer brakes. I had the wrong wiring harness plug and I couldn't back up my trailer now I can.
Kevin S | Reservation- Rating:
- 5.0
Staff is very efficient, courteous and friendly. Everything was easy, the facility is very clean and the staff was always helpful if we had questions.
Diane H | Overall Experience- Rating:
- 3.0
Issues loud security noise. Hurt ears. told front desk kinda blew me off. Another day., loud noise again.Neighbor opened his same thing. I politely explained Frontdesk rood Closed account instead.
Austin S | Overall Experience- Rating:
- 5.0
Little pricey but very nice facility. The layout of the sales area was not that good.
san l | Overall Experience- Rating:
- 5.0
We have stored here before, and that's why we came back. Good service and security
bud e | Overall Experience- Rating:
- 5.0
Everything went very smoothly.
Larry M | Overall Experience- Rating:
- 1.0
I made a reservation for a 10x10x10 storage unit on the first floor, weeks in advance, but was told that there were none available when we came in to get it. Was apparently given to someone else.
Manuel M | Reservation- Rating:
- 5.0
Great customer service!
Scott E | Reservation- Rating:
- 5.0
Marissa and (didn’t get her card) were great! Really enjoyed spending time with them - very helpful and friendly! The facility is amazing!
Eric H | Reservation- Rating:
- 1.0
Horrible service
Allison M | Reservation- Rating:
- 5.0
It was a wonderful experience. Clean facility with extremely helpful and knowledgeable staff.
Michael N | Overall Experience- Rating:
- 5.0
Well-run facility with useful amenities. We loved the carts, green room & that the loading dock area is accessible from multiple heights (trucks & trailers can offload straight to the storage level).
LESLIE O | Overall Experience- Rating:
- 5.0
Staff was courteous and helpful. The online reservation for storage was misleading because storage was shown as available when it was not, due to open the following month. Otherwise great experience.
John Y | Overall Experience- Rating:
- 5.0
Everyone was very nice and helpful.
Francheska O | Overall Experience- Rating:
- 5.0
0
Alfredo Y | Overall Experience- Rating:
- 5.0
Facility clean and well-lit.
RHEIN S | Overall Experience- Rating:
- 5.0
Excellent service
Dmitri R | Overall Experience- Rating:
- 4.0
the staff are the best
Art n | Overall Experience- Rating:
- 5.0
Wonderful experience
Barbara M | Overall Experience- Rating:
- 5.0
Abe has been fantastic over the 3ish years we have had 1 service or another with uhaul in Pleasanton.
Brian W | Overall Experience- Rating:
- 5.0
I enjoyed the time I rented space. Very professional and helpful and if the need arises i definitely will choose this facility again. Thank you to all who I have had contact with. A+++++++
THERESA G | Overall Experience- Rating:
- 5.0
The Staff at this U-Haul facility is very professional and helpful!!! There Customer Service skills are excellent!! They always acknowledge you when you walk in and they are very patient!! Grade A!
Bobbie P | Overall Experience- Rating:
- 5.0
Great customer service from the beginning til the end. Great Job U-Haul!
TERRY M | Overall Experience- Rating:
- 5.0
Very accommodating.
WILLIAM W | Overall Experience- Rating:
- 5.0
Definitely going to be my go-to for my storage needs in the future.
Jenny P | Overall Experience- Rating:
- 4.0
Staff was really great, very helpful and genuinely seemed to care that my move went well. The condition of the Uboxes left a lot to be desired. A staff member had to repair a door lock in real time!
robin c | Overall ExperienceAdditional Services at this Location
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U-Box® Containers
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Moving Supplies
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