Customer Reviews for U-Haul Storage of Oak Harbor

1,309 reviews

3000 NE Whitney Dr   Oak Harbor, WA 98277
(Drive way is the first right on Fakkema)

(360) 675-7992

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(360) 675-7992

3000 NE Whitney Dr
Oak Harbor, WA 98277
(Drive way is the first right on Fakkema)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Outstanding service from all the staff. They go above and beyond. Would highly recommend this location for all your needs.

James Jacowski 
Rating:
4.0

Customer did not leave a comment.

GREGORY RADER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDGAR ISSAC LOPEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Otto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ward hastie  |  First Impressions 
Rating:
5.0

The staff was very friendly and accommodating. It’s a beautiful facility w/many options for storage and vehicles.

Mary Martin  |  First Impressions 
Rating:
5.0

I keep coming back. Great service and friendly staff.

Mike Bradford 
Rating:
5.0

Customer did not leave a comment.

Melody Bright 
Rating:
5.0

The new facility didn't have many electric outlets so I had to wait by the bathrooms. No fault of the staff, they were absolutely lovely, but it was just really awkward to wait there while working .

Joshua Tax 
Rating:
5.0

Customer did not leave a comment.

Melody Bright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Murray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roxanne brown  |  First Impressions 
Rating:
5.0

The people are friendly and the equipment is always in great condition. I rent car and utility trailers fairly often and have looked into buying one but the prices are so good it’s not worth buying one

Norman Culver 
Rating:
5.0

The staff was extremely helpful and answered all of my questions during checkout and also when returning. Return process was quick and easy.

MICHAEL ANDREWS 
Rating:
2.0

Followed the instruction on the sign when I pulled in to return the trailer. Says to wait with equipment. I waited and waited. Went into the store and the gal was sitting texting, not even look up. There was nothing going on, no customers in sight. She told me to wait longer for the other staff to finish with someone else. I unhooked myself and left.

Mark Watson 
Rating:
5.0

Customer did not leave a comment.

LUCAS GRANT 
Rating:
5.0

The staff were all so nice and friendly. The ubox was a day late but I was given a 50.00 refund since it was late a day. That is a very great customer service aspect I appreciated too.

Kayla Hilbert 
Rating:
5.0

the folks we dealt with both in person and on the phone were awesome

David Walton 
Rating:
5.0

Amber and the crew rock!

Andrew Ragland  |  Overall Experience 
Rating:
5.0

Nothing. The young man that helped us was very helpful and kind.

Carrie Shelton 
Rating:
5.0

Probably could have used couple more containers but don’t think we had room for them. Easily under estimated our junk accumulation. My bad. Frustration with the move was not with your service. Thanks much.

Jay Christiansen 
Rating:
5.0

Customer did not leave a comment.

Eric Ryziw 
Rating:
4.0

Very nice facility with good access but it’s lacking one way important feature. It needs a public scale to allow the customers to check their weight and balance.

Kenneth Sousa  |  Online Move In 
Rating:
5.0

Nothing I can think of

David Hughes 
Rating:
5.0

The staff was really nice and helpful. The buildings were pristine as well as the parking lots. Really glad they had flatbed dollys available for customer use.

Roselynn Fagg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Roll 
Rating:
5.0

Staff was great. All Helpful and courteous!

Derek Wolfe 
Rating:
5.0

Customer did not leave a comment.

Marcelle Skiff  |  Overall Experience 
Rating:
5.0

The app was very buggy. It took me 30 minutes and it kept telling me my photos were not good despite my trying everything. Eventually it glitched out and no longer showed my rental despite me not finishing the return. 0/10

Daniel Robinson 
Rating:
5.0

Customer did not leave a comment.

Sharon Pallerine 
Rating:
5.0

I went in there in an emergency situation and got the help I needed. With friendly service to boot! I had just bought my son a new clunker for his first car, super cheap because it needed some work. Well, turns out it needed more work than I thought. Getting towed would have cost $600. U-Haul came through with a trailer for under $80. These guys are awesome!

John Lanier 
Rating:
5.0

Brandon was very good. I appreciated working with him. Thanks Brandon!

Dean Peters 
Rating:
5.0

Great experience

Greg Tritt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dale marrs 
Rating:
5.0

Customer did not leave a comment.

rayno Joubert 
Rating:
5.0

Your staff are great Ambassadors for U-Haul!

Paul G Meredith Jr 
Rating:
4.0

Customer did not leave a comment.

Jamie Willis 
Rating:
5.0

Customer did not leave a comment.

Rebecca Mausling 
Rating:
5.0

Thank you Amberrae!

Bruce Stuntz  |  First Impressions 
Rating:
5.0

Very friendly staff, great storage spaces, love space made to drive trailer around lot

Paul Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leighlah Louis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bennie Layne 
Rating:
5.0

Amber and the whole team are always courteous, friendly and helpful! 1st time in the new facility! Wow!

JOEL FINKLE 
Rating:
5.0

Customer did not leave a comment.

FLORA WIEGMANN 
Rating:
5.0

Customer did not leave a comment.

James Eelkema 
Rating:
5.0

Customer did not leave a comment.

Wyatt Berg 
Rating:
5.0

Customer did not leave a comment.

Wayne Surbrook 
Rating:
5.0

Customer did not leave a comment.

MARC DAVOUST 
Rating:
5.0

Customer did not leave a comment.

Max Golant 
Rating:
3.0

The owner Amberrae was less than professional and rude. Upon arrival she greeted us with an inconvenienced “What’s up”? As we were paying for the truck her partner came in and brought her food. She stopped the transaction to give him a kiss, say a love you and as he walked out she shouted over me something about the food. Upon return, she came from the truck inside and said “oh you are finally here”. I had a 48 hour rental and still had 8 hours left. She came around the counter and said I should have given a courtesy call the night before so she knew if we were coming or not. Why would I call? If it was a concern she should have given me a courtesy call to see if I would be returning a day early or not. I asked if I had a 48 hour rental or not because I was confused why she had an attitude. She said yes, but someone may have wanted to rent it in the morning. But why would it be available if I had it for 48 hours? She proceeded to cut me off when I asked a few questions about the bill. I will not be utilizing this location anymore if this is how the owners customer service is.

Amanda Hanni 
Rating:
5.0

Amberrae Smit the General manager needs to Fired she’s extremely RUDE & hateful I had concerns the she was refusing to help me with when it came to my car on the Transport Trailer that I was towing behind an15-ft U-Haul from oak harbor to Arizona. She would not answer my questions told me to SHUT UP slams the key on the counter & just walks out on me. Then she goes right out and hooks my car to the trailer which those were my concerns that she just went out & hooked up. I mean why didn’t she just answer my questions in the first place. The couple right behind me she was just as hateful & Rude to them. This happened on 1-16-24. I sure hope management of a higher authority will see this because she’s hurting your business just look at all the Negative reviews about her they are horrible.

Susan Meyer 
Rating:
5.0

Great customer service thank you

Leobardo Barrera 
Rating:
5.0

This was an ideal rental of a trailer. The owner and gm treated me very well.

BRUCE SIEGEL 
Rating:
5.0

The manager is the best. She totally cares for the customer and the place. The units are clean and the property is well organized and taken care of. They totally are customer service! They go above and beyond!!!

norma smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cooper nordan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Starcia Witthayaphalothai 
Rating:
5.0

Service was outstanding

lorinda Treiber 
Rating:
5.0

Customer did not leave a comment.

Joseph Dunegan 
Rating:
5.0

Customer did not leave a comment.

Marcelle Skiff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Eelkema 
Rating:
5.0

Customer did not leave a comment.

David Ridle 
Rating:
5.0

Customer did not leave a comment.

DONALD MITCHELL  |  First Impressions 
Rating:
2.0

We were charged a cleaning fee even though we left the bed of the truck broom clean. We feel this was inappropriate and will be using other vendors going forward.

Debbie Sanders 
Rating:
5.0

Customer did not leave a comment.

Thomas Weber 
Rating:
5.0

From the front desk to the person who helped me drop off my U-Haul, amazing experience. They were all helpful, informative, and willing to help. Made the whole experience super easy. If ever I need to move again in Oak Harbor, I won’t go anywhere else. Thank you team!!

Olivia Oostra 
Rating:
5.0

Awesome friendly staff. They exceeded expectations.

Allen Perry  |  First Impressions 
Rating:
5.0

Ez instructions friendly staff and clean facilities. Overall ez 10 out of 10. Thanks you!!!

Raymond Garnett 
Rating:
5.0

Customer did not leave a comment.

Grace Padilla 
Rating:
5.0

I would like to recommend Oak Harbor U-Haul storage company to all my friends and family. I recently visited and was impressed by the exceptional customer service provided by an elderly gentleman and his coworker. Their professionalism and courtesy were outstanding, and I am grateful for their assistance. I want to thank them and wish them all the best in their careers at Oak Harbor U-Haul services.

ALBERT WOMACK 
Rating:
4.0

Customer did not leave a comment.

Louis Roscoe 
Rating:
5.0

Very helpful staff. Kudos to Amber and Brandon.

Maria Litrenta  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany Waters  |  First Impressions 
Rating:
5.0

Thanks

Laimutis Petkevicius 
Rating:
5.0

GM was fantastic and helped us with a smile. Very accommodating.

Lois Hunley 
Rating:
5.0

Best place around and outstanding customer service and attention to detail

Pamela Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lea Burn 
Rating:
4.0

Customer did not leave a comment.

Nancy LeBron 
Rating:
5.0

Customer did not leave a comment.

Maywah Hill  |  First Impressions 
Rating:
5.0

Have dropped off here several times and they are print and professional

mark adams 
Rating:
5.0

Customer did not leave a comment.

Robert Pelant 
Rating:
5.0

The only issue is the road leading up to facility. In the dark it is a little hard to see where the road curves. No painted lines and if you were to drive straight you would go into the ditch.

jerry crabtree 
Rating:
5.0

Customer did not leave a comment.

STEVEN MOE 
Rating:
5.0

Not much. Manager is great.

Ronald Bodamer 
Rating:
5.0

Excellent equipment, just what I needed

Carl Erikson 
Rating:
1.0

Worst customer service experience of my life. The general manager should be fired for being so rude and condescending.

Trevor Southall  |  First Impressions 
Rating:
5.0

Wonderful

Mark Davis 
Rating:
5.0

Customer did not leave a comment.

PAUL BROWN 
Rating:
4.0

I have and will continue to recommend this facility and Ms Smith as the manager because of her experience and concern for others and making sure that as her customers we have everything we need to have an effective and easy move as possible members of my church and my community consider ourselves very blessed to have this facility in our area with professionals that knowledgeable and with military personnel who are constantly on the move they can give ideas of things that many of might have forgotten or not thought about. Thank you for thinking about our community. Happy Holidays

Timothy Miller  |  First Impressions 
Rating:
5.0

I got lost on the way in and the employee who I called was very patient and helpful with getting me to the location. 10/10 would return to them again.

Kameron Hanson 
Rating:
5.0

The whole experience was great, especially the staff. But the new facility is beautifully designed as well.

Patrick Conlan 
Rating:
5.0

Customer did not leave a comment.

Kirk Trumbull  |  Overall Experience 
Rating:
4.0

I had multiple issues with my trailer rental. -Received a call that I was late to return my trailer, however I still should have had another day on my rental. -Attempted to return trailer at 11pm through self-service. Uhaul app could not verify location even though location services was on and the map within the app was showing my location. The alternate location verification method of scanning the QR code on the building would not work using the QR code that says it is for location services. These issues were not resolved by restarting my phone and was clearly an issue with the app. The help phone line was closed for the night. The 24/7 phone line went to voicemail. I've used self-return multiple times in the past and never had an issue. The browser version worked much more seemlessly.

Jacob Durocher 
Rating:
5.0

Customer did not leave a comment.

Hsueh-Mei Y Yang 
Rating:
5.0

Customer did not leave a comment.

Teresa McEntee 
Rating:
5.0

The customer service was excellent, this uhaul place is awesome!

Sherie Wells 
Rating:
5.0

Customer did not leave a comment.

Heather Koegel 
Rating:
5.0

Nothing , the Service was great

Andrew Armas 
Rating:
5.0

The guy working there knows his business ! He's good at his job. Very knowledgeable. Straight forward !

daniel sannino  |  First Impressions 
Rating:
5.0

We were in and out in a flash. The personnel was great!

CONNIE SPRING 
Rating:
5.0

The staff, facility, ease of reserving, pickup and drop off made the rental process so smooth. I would HIGHLY recommend this location to friends going forward.

Elisa Thompson 
Rating:
5.0

Excellent staff. Thank you.

Rene Abadesco 
Rating:
5.0

This the best uhaul rental agency around thanks

Phillip Schrepel 
Rating:
5.0

Customer did not leave a comment.

Elaine Hague 
Rating:
5.0

Customer did not leave a comment.

Deana Neal 
Rating:
5.0

Customer did not leave a comment.

DEAN TILLES 
Rating:
5.0

Customer did not leave a comment.

Jessica Nash  |  Overall Experience 
Rating:
5.0

Can't say enough GOOD about this move with regards to Uhaul. Containers actually delivered early and nothing was broken or damaged. Highly recommend these boxes to anyone moving!

Julia Cervantes 
Rating:
5.0

Customer did not leave a comment.

Justin Adkins 
Rating:
5.0

Whole process was very easy. Friendly staff who showed us everything. Thank you

John Zylstra  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory Smith 
Rating:
5.0

Customer service couldn’t have been any better and expedient. Very pleased with their efforts.

Louis Diez  |  First Impressions 
Rating:
5.0

The task of moving your belongings miles away can be daunting but using the pod service with U-Haul made it easier and stress free. The staff were very helpful and friendly and my overall experience was very pleasant. I would use this service again.

Shylah Smith 
Rating:
5.0

Customer did not leave a comment.

Jeremy Pyles 
Rating:
5.0

Customer did not leave a comment.

John Jobling 
Rating:
5.0

Amber and her crew have been super helpful and professional for the many years I have worked w them. They are a great team.

Ryszard Boilek 
Rating:
5.0

It was an amazing experience and I was SO thankful to have such a great team from Oak Harbor, WA to Glendale, AZ. They helped me get my U-Haul Box from Washington State to Arizona. Everyone was very professional, helpful and friendly. I was SO happy to get my box this last Sunday! Thank you again for everything!!!

laura rummel 
Rating:
5.0

Customer did not leave a comment.

Kirk Trumbull  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jack schwab 
Rating:
5.0

Customer did not leave a comment.

Ashley Pierce 
Rating:
5.0

Easy check in, professional attendant.

stacy Taylor 
Rating:
5.0

Customer did not leave a comment.

carol odle 
Rating:
5.0

Customer did not leave a comment.

Laura Wittmann 
Rating:
5.0

Customer did not leave a comment.

Kenneth A Sousa 
Rating:
5.0

again, could not ask for better

John Sheehan 
Rating:
5.0

Customer did not leave a comment.

Susan Soule 
Rating:
5.0

Nice new facility with friendly staff willing to assist with customer requirements.

terry jones 
Rating:
5.0

Easy process, new store looks great

Gabriel Renville 
Rating:
4.0

Customer did not leave a comment.

Nancy Meyn 
Rating:
5.0

Fast, easy, and convenient. Very satisfied with the service at this location.

THOMAS ORRIN CADWELL 
Rating:
5.0

Keep up the good work, and your new facility is very nice. Bob

R Johnson 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN JUNO 
Rating:
5.0

Customer did not leave a comment.

Charles Mason 
Rating:
5.0

The staff were amazing

Kristopher Kerr 
Rating:
5.0

I love the new security feature. The facility is well lit and spacious. Plenty of size options. The staff are friendly and helpfull. I I don't always know what I need but they gave me plenty of time to figure it out without getting impatient.

Lori Brett  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Aaron Shaffer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawna Carr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SIMONJIT DUTTA  |  First Impressions 
Rating:
5.0

The manager and her staff are amazing. She really helped us out and made everything easy. Would highly recommend to anyone in Oak Harbor.

Andrew Ragland  |  First Impressions 
Rating:
5.0

The staff was wonderful and very helpful and kind

kathleen brown  |  First Impressions 
Rating:
5.0

I was helped mostly by Amberrae and she was incredibly helpful, friendly and on top of her knowledge. I would most definitely rent from this U-Haul storage facility again.

Elizabeth Little  |  Overall Experience 
Rating:
5.0

The staff is very friendly and worked hard to get me what I needed.

Michael Flynn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Peabody  |  First Impressions 
Rating:
5.0

Amber and Fred are just the best!

ROBERT RALPH  |  First Impressions 
Rating:
5.0

So far, so good. Liked the free lock.

Gary Christopher  |  First Impressions 
Rating:
5.0

Very knowledgeable and nice staff. New, clean facilities with carts available to help me move items into unit.

Phyllis King  |  First Impressions 
Rating:
5.0

Staff are very friendly. Site just recently opened three weeks ago.

WILLIAM KNIGHT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amberrae Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James Connell  |  First Impressions 
Rating:
5.0

Thanks to Fred. He demonstrated outstanding customer service. Calm an thorough!…

JOSE GARCIA  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top