Customer Reviews for U-Haul Storage Of North Lynnwood

7,211 reviews

14429 Hwy 99   Lynnwood, WA 98087
(No on site rental parking; short term only 30 Minutes; park on 99, UBOX WAREHOUSE 9AM-5PM)

(425) 741-8568

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(425) 741-8568

14429 Hwy 99
Lynnwood, WA 98087
(No on site rental parking; short term only 30 Minutes; park on 99, UBOX WAREHOUSE 9AM-5PM)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was very smooth and fast process.

Ursela H. 
Rating:
5.0

Customer did not leave a comment.

Kim R. 
Rating:
5.0

Customer did not leave a comment.

Aaron H. 
Rating:
5.0

Customer did not leave a comment.

Yensy D. 
Rating:
5.0

Customer did not leave a comment.

BARBARA B. 
Rating:
5.0

Was able to pick up the right truck at the right time, all with excellent staff. One of my better uhaul experiences.

Derrick R. 
Rating:
5.0

Customer did not leave a comment.

Kumi A. 
Rating:
5.0

Customer did not leave a comment.

Ryan P. 
Rating:
5.0

Great customer service. Everything was good.

Victor C. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA C. 
Rating:
5.0

Very helpful staff. Great attitudes and service.

Travis M. 
Rating:
5.0

Customer did not leave a comment.

Micheal M. 
Rating:
5.0

Customer did not leave a comment.

WADE W. 
Rating:
5.0

Excellent communication! Will recommend to others

Constance O. 
Rating:
5.0

Ubox experience was fantastic. Didn't need recommended # of Uboxes because loading help was able to fit everything in 1 rather than 2 Ubox containters. The trunk rental experience was phenomenal. Turns out I booked the truck for the wrong Uhaul location. The location where I booked the truck was kind enough and able to have the rental moved to the location where we were unloading my ubox. Thank you, Uhaul! Every experience with you have been top notch!

Tanya B. 
Rating:
4.0

Customer did not leave a comment.

DAVID P.  |  First Impressions 
Rating:
3.0

Still waiting for receipt and total price

JEFFREY F. 
Rating:
5.0

Everything was perfect. Thank you.

Georgios F. 
Rating:
5.0

Great service, very organized and communicative

Kevin S. 
Rating:
2.0

Extremely poor and rude customer service

Julian D. 
Rating:
4.0

When I picked up my rental boxes (the plastic ones with the lids) the employee just pulled them off of the stack and put them on the floor and said "there you go" they did not help me move the boxes to my car or give me a dolly to use for just 5 min. Love that they have parking though!

Georgianna V. 
Rating:
5.0

Customer did not leave a comment.

Virginia P. 
Rating:
2.0

Customer service agents were very rude and condescending. I originally had a unit and a truck rental on March 4th 2024 — but had a family emergency and called and canceled my truck rental only, expecting my locker rental was still in effect. Then I made a reservation for Friday morning for a truck rental, only to find out when I arrived at 9:30 in the morning waiting more than half an hour to be seen that not only did I not have a truck reserved but I also did not have a storage locker reserved that I had already paid for. The customer service agent who helped me that morning was very nice and respectful and got me a truck and a locker asap took me to my locker, set up my pass card to get into the building etc… very happy with him, however when I returned 4 hours later with a full truck we unloaded it with no problems, BUT I had gone to my bank and got a statement showing that I was charged approximately $135 on March 4 th, for an account that was not recognized when I got there this morning —- so I payed twice!!! I brought the statement into the store expecting a reasonable explanation of just an overlap and a refund for the March 4th charge — I was met with rudeness and told to be quiet, and that I couldn't talk to a manager, get a manager number, or a district manager name and number. Meanwhile, there was a line behind me so I felt bad for them, so I sat down and calmly asked for them to show me what I had been charged for. They showed me todays charge but not March 4th — which has clearly been decigram my checking account and I showed them the statement— they said it was the “banks problem “. Called my bank immediately they confirmed the charge was deducted. I am happy with the location of the facility as well as the rented locker, but I'm very very upset with the lack of professionalism by the stores employees, plus then my card key was deactivated!!! My friend who was helping me move got the card key situation under control apparently. I would not recommend this facility to anyone who expects a high level of customer service — or simply even polite people working there.

Marguerite H. 
Rating:
5.0

Customer did not leave a comment.

Alsatia M. 
Rating:
5.0

Customer did not leave a comment.

vasyl P. 
Rating:
4.0

Customer did not leave a comment.

Deborah E. 
Rating:
5.0

Customer did not leave a comment.

Casey A. 
Rating:
3.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

Customer did not leave a comment.

Roberto V. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
1.0

I reserved my truck for 24 hours with pick up being at 1pm. I got there at 1pm and had to wait 15-20 minutes just to be helped and me leaving with the truck by 130. However this location double booked the truck I reserved and said they needed back by 12 once I showed up to get the truck. I returned the truck at 12:25 which was still under the 24 hours I was told I'd have the rental but the staff was very short and rude with me because THEY made a mistake and double booked and they had customers waiting for the truck for 20 extra minutes. I'm also a paying customer who's time was not considered in the same way and I feel like it may have been racially motivated as I am a young black man and they were all older Caucasian people. They would not make eye contact with me while speaking and were very short with me. They let me know they would be charging me for being late and to not come back to their location. I wouldn't recommend this location to anyone let alone return for any type of services

Anthony V. 
Rating:
1.0

Guy with a white bears is just too rude

Stephen C. 
Rating:
4.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Courtland R. 
Rating:
5.0

Customer did not leave a comment.

LINDA H. 
Rating:
5.0

Customer did not leave a comment.

Rhonda M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Timothy J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim D. 
Rating:
5.0

Lisa, the Assistant Manager, was very friendly and communicative! She answered all my questions and it really helped me out.

daniel K. 
Rating:
5.0

The mover sent to help with unloading did an amazing job of getting everything into my place. We was super hard working and the brief conversations we had showed that he's trustworthy and has integrity (increasingly rare in this world, honestly). He was also really courteous about not blocking other residents with the moving truck. I think his name is Cornelius. The company was Local Boys Movers.

William K. 
Rating:
5.0

I appreciate you guys God bless you always

darrly T. 
Rating:
5.0

Customer did not leave a comment.

Pradip P. 
Rating:
5.0

The lady that helped me was amazing.

KEVEN LARRY O. 
Rating:
4.0

Overall my experience was very good. It was difficult understanding the invoices and receipts, and specifically why there were three separate invoices/receipts. However, Patrick McGettrick explained why and it was made much easier. My UBox arrived at its destination late, but I was pleasantly surprised that I was refunded money for each day it was delayed. Beyond those two items, everything was very simple and everyone I encountered (whether in person or on the phone) was very pleasant.

Megan B. 
Rating:
5.0

Customer did not leave a comment.

tami C. 
Rating:
5.0

Customer did not leave a comment.

PETER S. 
Rating:
3.0

Customer did not leave a comment.

stefan L. 
Rating:
5.0

Customer did not leave a comment.

Darlene A.  |  Overall Experience 
Rating:
5.0

I liked the staff courtesy, clear understanding of clients needs. I loved the equipment and I was satisfied.

Timon M. 
Rating:
5.0

Excellent Experience!

mac M. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
1.0

Why the hell do u get charged twice for use of a truck for 5 hr and 100 mile one for 183 and the other 248 thiz is corrupt at hell

harlon S. 
Rating:
2.0

The computer system must be quite imperfect. I was told that the account was under my ex-wife's name. And that I could not access the goods without her permission. The clerk even contacted the manager. They sent off an email to the customer action file team and the reply was that there was nothing I could do.I called the original U-Haul in Everett, and was advised that the account was under my name. I was routed to the corporate office, and they said the same thing. They called the manager at the Linwood office and found out that my account was paid for by me and that the account showed that I had access to it. Then I finally got the box to be delivered but received a phone call that the box was going to be delivered the next day and they couldn't do anything about it. I had to check my confirmation email and called the uhaul back to correct them.

LESTER L. 
Rating:
3.0

The seal on the trailer door was missing, and it leaked water on my boxes…. I hope the next trailer is better maintained.

James S. 
Rating:
4.0

Thank you for your help and time.

Robin B. 
Rating:
3.0

Better signage for returning equipment after hours

Cory P. 
Rating:
5.0

Fully satisfied. Keep up the good service

Jose T. 
Rating:
5.0

Customer did not leave a comment.

Damon J. 
Rating:
4.0

There was drug paraphernalia in the truck. And it was damaged.

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

TERRY B.  |  Overall Experience 
Rating:
5.0

Awesome costumer service, good people and very helpful

TRUTH R.  |  Overall Experience 
Rating:
5.0

Very fast check-in, maybe 15 minutes, and faster at check-out. The trailer pulled straight.

Gary W. 
Rating:
4.0

Customer did not leave a comment.

Percival B. 
Rating:
5.0

Good

PABLO H. 
Rating:
5.0

Customer did not leave a comment.

Vance B. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

JOHNNA E. 
Rating:
5.0

Customer did not leave a comment.

Staci B. 
Rating:
5.0

Keep up what you're doing. Nothing needs changing . You're great

Antonio B. 
Rating:
4.0

Improve directions on where to park when completing initial transaction, and where to park while the vehicle is being rented.

Tim M. 
Rating:
4.0

Customer did not leave a comment.

philip R. 
Rating:
5.0

Honestly, everyone was so kind to me. I didn’t intend to get a storage. I thought my move would be seamless but when it turned out I needed help. This U-haul location was here. They were attentive and kind. They were honest with me and helped me through a really rough time. I am grateful for the employees here. If I ever need a storage again I will come here. I will always recommend this place.

Jacinda B.  |  Overall Experience 
Rating:
4.0

Everything was great! I didn't know my account was under my old name and it confused the reservation process, but they quickly fixed it.

Kelly P. 
Rating:
5.0

Customer did not leave a comment.

Peggy B. 
Rating:
5.0

Customer did not leave a comment.

Gambill T. 
Rating:
5.0

Nick has exceptional customer service skills. Also Phil at the North Lynnwood location outstanding. I could not be happier with their performance and customer service

Vernon E. 
Rating:
3.0

I reserved a 10x10 but was given 2 5x10. Was not informed of this ahead of time. Also I had rented a truck same day which should have given me 1 free month of rent but I was not offered this?

JOHN D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
2.0

The equipment was not well maintained, call boxes on floor 2 didn't work, minimal parking for moving in/out of storage units, and the lack of support staff. Regarding equipment - The driver-side door had its lock exuding from the door itself like someone could easily break it off. Regarding call boxes - I tried calling the front office for assistance and used 2 of the call boxes that I could around my unit on floor 2. Either no one was there to answer the call (see issue 4 around inadequate support staff) or the call boxes didn't work. Regarding storage parking - There were two U-Hauls taking up 2 of the 7 available moving spaces: one looked to be a police evidence one and the other was just parked there for 3 days that we saw. Not sure why at least the one that wasn't police evidence couldn't be moved. Regarding staff - there was only one person in the office checking in/out vehicles, helping customers in-store, answering phones, etc. There were 3 returns that in itself almost went out the driveway because the staff couldn't keep up and understandably so. I would expect at least 2 to 3 people working there.

STEPHEN V. 
Rating:
5.0

I can't say enough positive things about this experience. Everything was prompt or early. Customer Service was top notch. I got the best price (no hidden costs). Everyone I dealt with from the first day I called for a quote to drop off and then delivery was female. I expected this to be a male dominated industry. All of these women were fully competent. Everyone had a smile. This move from Seattle to the Phoenix area has been life changing for me. Your company made it so easy.

Debra P. 
Rating:
4.0

Customer did not leave a comment.

Jorel R. 
Rating:
4.0

Add additional signs for where customers should park when renting or returning a vehicle. This location only has street parking.

Tim M. 
Rating:
3.0

The Uhaul app is buggy, there were constant pricing issues and inconsistencies, confusion and lack of communication between the facilities and no way of knowing where the uboxes were in transit.

Lara T. 
Rating:
5.0

Customer did not leave a comment.

Ganesh S. 
Rating:
5.0

So much better than other times I've rented!

Andrew R. 
Rating:
3.0

Storage itself is great, the staff are rude for the most part and they park in the customer spots and park the empty trucks there as well, so there are no spots for customers to go.

Alexander K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
4.0

Customer did not leave a comment.

Bethel S. 
Rating:
5.0

Customer did not leave a comment.

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

Tomas L. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

This morning the female who had help me with the vehicle was very knowledgeable and had great communication skills and customer service skills as well

Gus G. 
Rating:
2.0

Complete information/rental process was not given. We needed up paying $150 more than what we were charged because they did not give us complete information.

alfredo F. 
Rating:
5.0

Customer did not leave a comment.

Cheryl D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jami O. 
Rating:
5.0

Customer did not leave a comment.

Taran G. 
Rating:
4.0

Customer did not leave a comment.

Lawrence J. 
Rating:
5.0

Customer did not leave a comment.

Frank K. 
Rating:
5.0

Customer did not leave a comment.

herson C. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

Jenny B. 
Rating:
5.0

Customer did not leave a comment.

BIRNEY J. 
Rating:
2.0

train people on the importance of customer service, it lacking at that location as well as the customer service department. I wont be using uhaul again.

Layfatte G. 
Rating:
2.0

Due to a family emergency, the person installing my hitch was not there for my appointment. No one told me when it was dropped off as they didnt know. I found out many hours later (having no vehicle) when I thought the call was to pick up My vehicle, that no work was done, the person wasn't there, and I'd have to reschedule. I decided to pick it up that day as there was no guarantee they could do it the next day either. The assistant manager did say that there could be some compensation for the delay and rescheduling. I was told to bring it back Friday (2 days later). When I arrived, no one knew of my appointment. (The systems had been down Wednesday and were down again when I picked up my vehicle too) The person doing the install would be in at 10 (not 9 like I was told). They said the installer would call me. By 11 I had no call. I finally got through at nearly 12:15 and was told my car was being worked on. When I picked up my vehicle, I was told no compensation would be applied due to the delay and lack of a vehicle for 2 days. I was pretty frustrated over the situation. The hitch is on and does look well, and I am grateful for the warranty. However, I was out at inconvenience with the change of days, loss of vehicle, and having to move things around without much communication.I was frustrated that I was told compensation for the delay and lack of vehicle would be accommodated and it wasn't. Clear communication would be very helpful and compensation for delays would be appreciated.

Andrea R. 
Rating:
5.0

Customer did not leave a comment.

NINA I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa P. 
Rating:
4.0

Nothing to improve

Timothy L. 
Rating:
5.0

A good experience!

David H.  |  First Impressions 
Rating:
5.0

Great facility, well kept, well stocked, helpful staff. Man door to storage area sticks. It doesn't lock unless you pull it shut. This means that it is probably always open, since most people won't do this.

Dalton N.  |  Online Move In 
Rating:
1.0

The truck was so loud bc its catalytic converter was missing. We tried to tell the employee but were not offered a substitute. It burned so much gas for the amount of miles we drove. When we returned the truck, there was an employee extremely lacking hygiene, we didn't bother talking, just wanted to leave. :(

Nicole M. 
Rating:
1.0

I got conflicting information from every person I talked to, my pods were picked up without my knowledge even though I had called the day before and asked to make sure I was called and the person said of course they would but she would make a special note on my account to make sure to contact me.. DID NOT HAPPEN. I was told they would come at 0845 at the earlies, and as mentioned they would call before. at 0811 I walked outside and the pods were gone, and then around 0845 I got a text saying they were on the way to pick them up! I don't know who sent it since had come and gone already. when I called customer service they told me I could access my pods at the lynnwood store sunday, and we set a time. when I went to facility at the agreed upon time the front desk person was snarky and said I had to make an appointment, when I said I had made one she was a tiny bit nicer but not much every person I talked to had a different answer, the arrival date was changed about four different times depending on who answered, and then my pods arrived with the shipping plates bolting them closed so I was unable to access my belongings and Uhaul had to send someone to remove the plate... except the person who arrived had the wrong bit so he could not remove the plates, my movers had to leave, and I was left scrambing to find someone to help me unload when the second uhaul staff from another store arrived to remove the plates. horrible experience, I would never recommend Uhaul to anyone. Miscommunication on so many fronts, this does not include some of the errors that happened before I got the pods. I really don't know how they stay in business when this is how things are run, just terrible

amanda C. 
Rating:
5.0

Your service was EXCELLENT. I really appreciated the flexibility of there schedule when I had to change my pick up date over the Christmas holiday. Every employee I encountered were very accommodating!!!! I love the fact that all your drivers are women. But the person who delivered and picked up my boxes was just first class!!!!!. Thank you for making a really rocky time in my life go so much smoother (break up over Christmas and moving across town). Thank you for your help and kindness. You truly are the BEST in my book!!!!!

Michelle A. 
Rating:
5.0

Never did get a final bill or receipt. It would have been nice to have one for my records.

Edmond Y. 
Rating:
5.0

The staff at the rental storage unit in Lynnwood Washington were very helpful and above par

Mick M.  |  Online Move In 
Rating:
5.0

Very smooth process. It couldn't have gone better. I was new to the state and am very pleased with the process and the unit.

NINA I.  |  First Impressions 
Rating:
5.0

Very helpful and happy

William B.  |  First Impressions 
Rating:
4.0

Had zero problems. The staff were friendly, kind, and patient.

Dorothy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William H.  |  Overall Experience 
Rating:
5.0

Just what I was looking for!

Jolene J.  |  First Impressions 
Rating:
1.0

Wouldn’t close my account for six days until I had to call customer service three times!

Cameron L.  |  Overall Experience 
Rating:
3.0

So I have had the storage unit for about 5 years now. I was moving out of the storage unit 11/24 when I arrive to the facility and all the parking spots were taken up. The parking spots for cars and also the parking spot for larger trucks(where you can load and unload your items conveniently) were all being used. I was not expecting that it would be busy the day after Thanksgiving but I was wrong. The truck loading area had 3 spots for larger trucks. 2 of the spots were taken up by Uhaul trucks but with that being said there was 2 Uhaul trucks backed in to the spot back to back So the there was actually 4 Uhaul trucks in 2 of the parking spots that were for larger loading jobs out of the 3 spots that they have available. The third spot had a car in it. Let me say first I was in a Penske 12ft truck not because I wanted to use Penske but Uhaul didn’t have any vans available for rent so I went to Penske because they did, just to find out day of move that they did not have the smaller van that I originally wanted so they offered a truck at a discounted rate when compared with Uhaul at that time was cheaper. - I Digress With no where to park we parked in what I would think was a Uhaul spot for trucks that are waiting to be rented and no one to ask I walked in to the shop and ask someone behind the desk ( there were at least 3 people behind the desk at this time- 2 of them were helping people.) where should I park this 12ft truck to load my items. I was told at this time to park next to the fire hydrant which was closer to loading spots but it would of been in the way of other trucks and cars coming in so we just parked in the spot where we originally parked and went along with emptying the storage unit. There was plenty of trolleys to use so three of my friends and myself grabbed them and was able to empty storage unit with in minutes, and I go into store to tell them I’m moving out. Which was easy and fast, but while I wait for my receipt I over hear a customer stating her concerns that why isn’t there any parking at this time. I hear this older lady say she lives in a 500 hundred square ft in law suite and this storage unit is where she places all her extra items and that she had been here for years and that she has never had a problem getting parking. ( I have also been here for years and also have never had a problem) I then hear the staff member behind the desk state “ management has told us to park in the parking spots and if the space was needed they were told to then move their(staff members) cars.” When I walked into the shop originally looking for parking not one person that sat behind the desk offered to move their car but I was shown somewhere else to park by staff member which i felt was not a safe place to park. I felt for this lady and her legitimate concerns. I also felt that they could have noticed this lady having to use the ramp with all her items managing her stuff going down the hill and at that time move their car then but nothing was done on their part. Turns out they were not busy they just limited where people who have units can park to one which was inconvenient to the one person who was there to use it at that time. I was able to manage moving my items but I also had help from friends this lady was by herself. I don’t understand why Uhaul even had 4 Uhaul trucks sitting there not being used with one loading lane which that lady was using, and staff were taking up the other parking spots , But hey I’m not meant to understand everything. Storage unit was always easy to use, clean, well lighted I always felt safe using it. Had limited interaction with staff members so I can’t really say a-lot about that, besides yesterday’s encounter.

Jade W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelley C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROLF O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry M.  |  Overall Experience 
Rating:
3.0

Prices are high compared to other places. Always long waits in the office.

MARY B.  |  Overall Experience 
Rating:
5.0

The staff and management here are absolutely stellar!! The most helpful of anywhere I've been. I'd recommend anyone needing to store anything to store it here even if it's a bit of a longer drive

ERICA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD M.  |  Overall Experience 
Rating:
5.0

Thanks, UHaul of North Lynnwood! We enjoyed doing business with you. The place is clean and efficiently ran.

TRACY H.  |  Overall Experience 
Rating:
5.0

I had lost my job back in May when my child had attempted to end her life so I am super grateful to this facility for not auctioning my life away when I wasnt able to pay. Not only did they allow me to move my stuff out but they offered me a deal that was too good to be true. I definitely would rent here again when I am able to make the monthly payments. No complaints for the North Lynnwood Uhaul.

Jenesse F.  |  Overall Experience 
Rating:
5.0

Convenient one month free storage after driving here from Minnesota with a UHaul trailer.

Pam S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Zipporah W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Princess G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ryan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence C.  |  Overall Experience 
Rating:
2.0

Although the storage facility itself deserves a high rating, the guy in the office was extremely rude. He is not friendly in anyway. For that reason alone I wish I had gone somewhere else. You'll know when you encounter this guy, he's got dark brown hair, glasses and a condescending, cocky attitude. I'm not sure why he works in customer service at all.

Micaella S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

starr l.  |  Overall Experience 
Rating:
1.0

After being a customer since 2013 I received a call that we were 32 days past due on rent when we have always had automatic withdrawal for our monthly rent. The lady that called me said I don’t know what to tell you we don’t have your card on file and we show you moved in on 9/4/23. Um what?! We have been there since 2013 you can look at our ledger that shows we have been there that long and had automatic withdrawal for our rent. She had no record of this and now I’m receiving a move in survey so we are very concerned that our belongings were removed. We will be there as soon as we can to remove our belongings.

HEATHER F.  |  First Impressions 
Rating:
5.0

This facility is always clean and well staffed. We have been here for years and only left because we are moving out of the area.

Milton C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alma l.  |  Overall Experience 
Rating:
5.0

Guys at the Lynnwood, WA made everything very easy and clear to understand. Great staff there.

Kenneth D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Virgil W.  |  Overall Experience 
Rating:
3.0

Access to the platform to load or unload was at most times challenging. The spots were filled with uhaul trucks of all sizes when there was an overflow of trucks on site. Elevator way to slow. Customer service was sub par. Parking of any kind was difficult

Patrick H.  |  Overall Experience 
Rating:
1.0

I had a 5x10 room reserved at this location on the app - or so I thought. When I arrived to this location on move-in day, I was told that the app doesn’t work because the staff at this location don’t have a sufficient system for keeping track of which units are occupied or not. Which seems silly - seems like a pretty important part of running a storage facility. Anyways, the staff member was nice and offered me two storage units of a smaller size, but this was not feasible with my furniture shapes. They were not helpful in providing alternative solutions outside of this, and seems quite confused about the process overall. Possible that they were a new employee, though they didn’t say so. I ended up securing a unit with a different storage facility. But what’s most frustrating is that I was driving a U-Haul truck so I was paying for gas. I wish there were a sort of reimbursement or consolation for folks whose reservations aren’t honored day-of.

KATHERINE G.  |  First Impressions 
Rating:
1.0

The U-Haul app told me that I had a 5 x 10 room reserved at this location, but when I got there on my move-in day I was told the app doesn’t work because the staff don’t have a sufficient system for keeping track of which units are occupied or not. There was no rooms available in the size I needed, and the customer service rep wasn’t very helpful in providing alternative solutions. What’s most frustrating is that I was driving a U-Haul to the location, meaning I paid for gas to drive to another U-Haul service. I wish there were some sort of reimbursement or consolation for when a reservation isn’t honored day-of.

KATHERINE G.  |  Overall Experience 
Rating:
5.0

Owner is very nice and helpful, a good guy.

Bay Y.  |  Overall Experience 
Rating:
2.0

The lady that signed us up told us the u it we got would be big enough for a 21ft trucks worth of storage easily but it was not. The unit is not as big as she told us it would be

Harrison G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KONSTANDINOS Z.  |  Overall Experience 
Rating:
4.0

I was hoping for a bigger unit, none available.

Paivi C.  |  Online Move In 
Rating:
5.0

Bathroom was not accessible. Afternoon code was input I could here the lock actuator but it wouldn't unlock door

RIK R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JIM B.  |  Overall Experience 
Rating:
4.0

Quick. Easy. Storage problem solved. Thanks so much.

Stephen S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TERRY B.  |  First Impressions 
Rating:
4.0

The lady who attended us at the beginning was rude. Another employee solved the truck and storage space for us.

fredy v.  |  Overall Experience 
Rating:
3.0

We rented 2 units. The second one had a lock on it and after hauling our first load upstairs, we had to return to the office to get assigned a new unit. Other than that, everything was fine

RIK R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUMMER HUIWAILANI SU M.  |  First Impressions 
Rating:
5.0

The staff was courteous, calm, and very efficient. I stood in line and watched how the staff responded to the customers. Many people were in line for service. Some of the staff would take the time to come and ask customers in line if they had a reservation or needing packaging or other materials. This was more efficient, in my opinion, to help move customers and deliver more services to the customers. I observed these staff members working together as a team; which helped the customer experience better service. I also observed the staff asking questions if they needed help serving their customers. I felt that the respect the staff showed to each other, reflected back to the customers.

Dorothy R.  |  First Impressions 
Rating:
5.0

This location has been so helpful. There was a slight glitch, and they had everything resolved to my satisfaction. I have used them twice now, and the service was excellent both times. The staff weren't afraid to ask questions to their peers, and it was good to see the staffing working together as a team. The respect they showed for one another reflected back to the customers. I highly recommend them. I also recommend you book what you need in advance, the early morning line is usually long, and sometimes they run out of what you want!

Dorothy R.  |  Overall Experience 
Rating:
1.0

Well for starters no two people had the same information about monthly payment. Theres a large sign saying 1 month free when you rent a truck, one employee told me yes it was fine if I had a uhaul from another facility, another employee told me no and there was no manager on site. Next I parked my car when trying to unload and the male employee, long hair, wearing a cowboy hat told me A BLACK WOMAN, "don't park here, because monkey see monkey do". When I told him that maybe he shouldn't call black women monkeys, he just laughed. Awful experience and I won't be using this storage much longer.

Hailey W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Roberto C.  |  Overall Experience 
Rating:
4.0

It worked out really well .. interim storage for a year and then dock to UBox to ship across country. Very convenient location on a multiple highway hub.

marc a.  |  Overall Experience 
Rating:
4.0

So far it's been absolutely easy to do business with these folks at this unhaul...

Tasia G.  |  First Impressions 
Rating:
1.0

1. Long wait in lines 2. Ordered a large storage unit went to the unit after loading carts and going up to 3rd floor and it was already rented to someone. Then was given 2 small units not next to each other because they didn’t have anymore Large units (but at least same hall) but the 2 small ones isn’t even the same size of the large put together (I measured) Had to wait in another long line again btw. While Kaine the “owner” was helping me, someone else came and told the same guy who made the mistake to help me because Kaine was desperately needed. But I didn’t want the help of the guy who made the mistake. No remorse either by him but he’s probably right about it being the computer. Oh and one of the lady workers was being disrespectful to the manager in front of customers. I don’t know what happened before but when I came in it was a lil tense and now uncomfortable for everyone who heard and saw the ordeal 3. Went in to tell them I can’t fit my stuff as I originally ordered a large and Philip (I think was his name) was not helpful as he was the one that made the mistake by giving me someone’s else’s unit. I told him I need another unit and I would like it free of charge (I thought it was fair given the situation but I admit it was asking a bit much especially with this staff) He told me he gave me 2 units free as if he was doing me a favor so I just asked for a manager 4. Kaine was definitely helpful giving me the 3rd free and being kind but I can tell he’s way over his head there and I think he just needs training to manage his team and store better. It looks like this location threw these untrained employees there and said “good luck figuring things out” 🤦🏽‍♂️ Anyways I was able to finally leave, after returning the truck (after waiting in another line of course) 4 hours later 😎 (wasn’t all their fault as I had to load a 20” truck but the lines and giving me wrong unit and then 3 different units not next to each other but close didn’t help) I’m done 😅

Mason F.  |  First Impressions 
Rating:
4.0

I was rented a unit that was already occupied. I had help to move things into storage; however, when we came to the storage unit was locked and the office was closed. We ha e to keep the truck for another day and I have no help to put things into storage! I am 70 years old and how can they expect a disabled senior be left with no help and the wrong storage unit!?

Dorothy R.  |  First Impressions 
Rating:
5.0

Staff were very friendly and knowledgeable.

alma l.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

john R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katrina R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathie T.  |  Overall Experience 
Rating:
3.0

To claim to be a climate-controlled facility and it was 82° in the facility was a bit much. Made being there miserable. The prices continuously hiked, it got so expensive I had to move to a different storage company.

Laura P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joyce D.  |  Overall Experience 
Rating:
1.0

Even as I am typing this, I am standing at the uhaul on 145th and highway 99 in Lynwood Wa. It is 10:45 , one employee, 16 people in line. Philip was rude racist. One of the problems was there was no communication between the employees. Alex set us up after Philip jerked us around. Two tour 65 yr old veteran. Someone please call me. (316)992-8033

Alfred L.  |  First Impressions 
Rating:
1.0

Absolute nightmare experience here. Came to load a U-Box container after spending 2+ hours loading it in 90 degrees and driving almost an hour to get there. When we arrived, we were told "their warehouse was closed" so we could not access the UBox, but we were there 2 hours before closing. Absolutely NOWHERE is it posted that their warehouse closes at 5. I checked all emails, google, uhaul websites, even my contract. When the GM was contacted, he in a matter of seconds basically said "too bad" and there was nothing they could do. Ended up needing to leave the truck there overnight and return (almost an hour away) to load it into the ubox the next day. Had to rehire help to come again a second day (after paying an hour the day prior just trying to get this situation resolved - none of which was spent unloading the truck). Then drive to return my truck, then BACK to Lynwood store (in a $75 Uber) then drive my car BACK to the city where the truck was picked up. Because this was yet another way they were unable to remedy this. Not to mention it's Mother's Day. I've now spent 4 hours today finishing up a job that could've very easily been done in the hour we wasted in the store yesterday being told there was nothing that could be done. Overall, this costed me 2 additional hours of help ($100), a $75 Uber, and roughly $20 in additional gas making additional trips to Lynnwoood and back from seattle - so a little over $200. Not to mention the additional 4 hours spent finishing this up on Mother's Day. Kaine did the best he could with the situation but this was abismal. Uhaul needs to make this right. Or at least make your "warehouse hours" visible somewhere if they are different from your store. And communicate with your customers paying you over $1000 what time they are able to use your services.

Abbey W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon C.  |  Overall Experience 
Rating:
5.0

Great price and easy unloading area.

Nicole N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julian S.  |  Overall Experience 
Rating:
3.0

Front desk guy with glasses was very rude when giving instructions… When I had gotten to my unit the alarms went off because we were not given clear instructions from this man… When going back down to the desk to ask again what we had done wrong?? He mocked us and proceeded to tell us again what we needed to do, but this time with a rude tone of voice as if my boyfriend and I are stupid or incapable?? I’m sorry but last time I checked you’re working in costumer service… and your attitude and actions show me that you need to be retrained…. The other gentleman who was on staff was amazing! Keep up the good work!! :)

Estela V.  |  Online Move In 
Rating:
4.0

Don’t recommend having a storage facility with hills. Made loading UBox nearly impossible

Katherine K.  |  Overall Experience 
Rating:
3.0

It was an okay experience

Daniel N.  |  Overall Experience 
Rating:
5.0

Staff was fantastic, very helpful and friendly!!

David C.  |  Overall Experience 
Rating:
3.0

Good.

James H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eva M.  |  Overall Experience 
Rating:
4.0

I really appreciated the courtesy carts, they were a big help in moving out

Susan W.  |  Overall Experience 
Rating:
4.0

The parking is horrible

James M.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful. Storage feel safe and is very organized and clean

Karen H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIA F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Susan W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TRACI MICHELLE C.  |  Online Move In 
Rating:
3.0

Rude attitude when asked questions and much missed communication. I usually like uhaul but this facility was disappointing.

Toni C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
5.0

I had a lot of plans fall through during my move and this is my 3rd 1-way move in 3 years. I've never enjoyed the process but even though I had a million things going on, Garrett, Julius and Enrique really went above and beyond and helped me make the process as simple as possible and assisted me even when they could've said no. I really appreciated their help and I definitely recommend dealing with your move and storage needs with them!

Herlin C.  |  First Impressions 
Rating:
5.0

I HAD MY 2 STORAGES FOR A TOTAL OF 8YRS. DURING THESE YEARS I WAS ALWAYS HAPPY/STAFF/MANAGERS ALWAYS WERE VERY UNDERSTANDING IF I WAS OUTTA TOWN/CALLED TO PAY LATE/CHANGE UNITS/ALWAYS EXCELLENT,THANK YOU✨️✨️💕

GERALDINE H.  |  Overall Experience 
Rating:
5.0

Prices were high and location wasn’t convenient. I found another brand 9 miles closer and $100 less.

Kathryn S.  |  Overall Experience 
Rating:
5.0

I was overwhelming impressed with the facility and the staff. The General Manager, Alexander, was so informative and knowledgeable about all of the U-Haul services and products. He was also amazing with his team! Christopher helped me meet my needs and was extremely patient with me and all of my questions. Even after completing my rental, I was offered help if needed. I would have to say that this was the easiest, less stressed, and pleasing rental experience that I have had to date!

Tasha P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Herb G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARY M.  |  First Impressions 
Rating:
5.0

Trust worthy counter person.

Linda B.  |  First Impressions 
Rating:
5.0

Very good facility. Well managed and employees helpful.

Bruce H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela P.  |  Overall Experience 
Rating:
5.0

Great staff in the office!! Very patient and kind to us old folks using a unit for the first time.

Jill C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

serkalem m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER ADAM S.  |  Overall Experience 
Rating:
4.0

Jaime was excellent to work with. Pleasant and helpful. However another man who answered the phone was rude when I was trying to find out when my bill was due telling me even his 89 year old mother knew when her bills were due. Also the guy who drilled out my lock complained the whole time he had to do it. I didn’t enjoy having to have it done either.

ELIZABETH S.  |  Overall Experience 
Rating:
3.0

Did not get the unit ordered

PEG M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TRACY N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TRACY N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

hanno a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

colleen r.  |  Overall Experience 
Rating:
3.0

Danielle the manager at the Lynnwood location is friendly and helpful. She helped me through the moving in process that I was having difficulties with at the time. She went out of her way to kindly get me the help I needed in a timely manner. Good customer service. Friendly staff at this location (facing the freeway towards Alderwood Mall.) Thank you.

Kaleigh C.  |  Overall Experience 
Rating:
5.0

North Lynnwood U-Haul is near our house with very easy access. Now that they have additional space to the south of them for some of their rigs, it is SO much easier to get in and out. Everyone was awesome to work with. Both with the renting of our unit and trucks, as well as working with us on the financial end. We were there much longer than planned (3 years vs 1 year), and they were with us every step of the way. I highly recommend this facility: for the storage, rental of vehicles, purchasing of any supplies, and the awesome team of personnel. Thank you!

Lori B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karla M.  |  Overall Experience 
Rating:
5.0

Everything was easy peasy lemon squeezie!

Matt O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBORAH ELIZABET K.  |  Overall Experience 
Rating:
5.0

Manager was very helpful. Recycling center is great and eco conscious. Better experience than any storage facility I’ve used.

ethan l.  |  First Impressions 
Rating:
1.0

Terrible communication managers terrible employees were really nice

EVALISA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Y.  |  Overall Experience 
Rating:
5.0

I have moved more times than I would like to remember and found this experience and facility to be particularly exceptional.

Robyn C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEVEN R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LaToyce L.  |  Overall Experience 
Rating:
3.0

The front desk staff that assisted me last Aug 20 wasn't happy to assist customers arriving 20mins before closing. He deliberately showed us how inconvenient for him to assist customers that late, though technically he should be working 'til the last of his shift and should be expecting to extend beyond his hours at times given the nature of his work as front staff. I called prior and he was very sarcastic answering questions. I believe your staff should know why they're there and the nature of their job is. I drove all the way from Texas to Washington and that kind of service is what I got. One thing more, you guys should advise us customers if the facility you're directing us to has a storage unit if you presented that as part of the deal. I was directed to U-Haul Everett thinking they have storage when in fact they didn't, I even witnessed another of your staff there getting frustrated with another staff right in front of us customers. The handy guy not the manager was helpful enough to direct us at Lynnwood and when we got there, there goes another experience. You've got serious problems with your staff here in Washington, seems like they don't like what they're doing and I guess your company needs to sort them out. Facility wise it's ok, clean and accessible, no problems with it. Pls do something about your staff, very unprofessional.

bienvenieo l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER ADAM S.  |  First Impressions 
Rating:
3.0

The staff I have met at any U-Haul facility are excellent. U-Haul just has some systems problems that it needs to work to overhaul. One example is regarding partial month rent when warranted and the other was a major problem at another U-Haul facility when they were unable to deliver a long planned move and with a last minute notification, caused a potential disaster of a situation. The wonderful staff worked it out for an alternate plan but it was one of the most stressful situations I have ever had to face.

Judy H.  |  Overall Experience 
Rating:
5.0

Very clean, secured and Special respect to two lovely women cleaners! They do a great job! Also very friendly staff! Danielle was very nice! I am pleasantly surprised and can give five stars to this experience!

Olena Migal D.  |  First Impressions 
Rating:
5.0

Great experience!

Yosef G.  |  Online Move In 
Rating:
5.0

We had excellent service. The general manager Danielle helped us out and was friendly.

CARTER SKYE M.  |  Overall Experience 
Rating:
5.0

Night access was a huge plus. I never had any issues having access to my things. No pests or smells my entire 4 years of renting. Very secure!

Diedre M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karla M.  |  First Impressions 
Rating:
5.0

Our experience was great! The service was exceptional, especially the general manager Danielle Epler. Will continue business at this location because of her.

CARTER SKYE M.  |  First Impressions 
Rating:
5.0

Accurate and helpful. Great job

mark j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindze W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christopher D.  |  First Impressions 
Rating:
5.0

Thanks for your clean facility

DENNIS D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kashia M.  |  First Impressions 
Rating:
5.0

The employees are very curtious and helpful. This place is always clean and /or being cleaned. I most definitely highly recommended this U-Haul location for any of your moving needs

NANNIE L.  |  Overall Experience 
Rating:
5.0

Great staffing over that location, the only thing I can add is that the place should have more parking for customers. But everything else was great, amazing experience.

WILLIAM B.  |  Overall Experience 
Rating:
5.0

Need small trash Can ln louding dock area for small trash

Steven N.  |  First Impressions 
Rating:
5.0

We were pleasantly surprised how easy it was to get our storage units. The staff was helpful for sure! So happy with our experience.

Tracey W.  |  Overall Experience 
Rating:
5.0

Thanks for all your help Danielle!

Jonathan H.  |  Overall Experience 
Rating:
5.0

Everything that could have been done to make the process of renting and storing easy... they did. Fabtastic

THOMAS S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH O.  |  First Impressions 
Rating:
5.0

Efficient. Extremely helpful. Thanks for the great service!

mark j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosa V.  |  Overall Experience 
Rating:
5.0

A young lady The Lord knows her name helped me tremendously by allowing me drive in front of her and she displayed Christ like attitude which is humble and finding joy in serving others What a blessing PRAISE THE LORD In Christ Jesus My Lord and Savior

EVED SADIK Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH S.  |  First Impressions 
Rating:
5.0

The manager here is spectacular, goes above and beyond , to make sure customers are happy, I’m grateful ,thank you !

SARA P.  |  First Impressions 
Rating:
5.0

This facility is well managed and maintained. All employees were friendly and helpful.

Sharon W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris D.  |  Overall Experience 
Rating:
5.0

Phillip and his crew were very nice! Phillips introduction tour of the storage was very clear and perfectly explained! Phillip keep us engaged and was very professional.

NANNIE L.  |  First Impressions 
Rating:
5.0

Two staffers we talked to were very gracious.

James S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Hoon L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Don H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry V.  |  Online Move In 
Rating:
5.0

Thank you for everything! The workers at the front desk helped me so much deciding what boxes and materials I needed to move! And this is the #1 place in the area to feel your items are secure and safe!! 10 out of 10!

Karissa K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrian R.  |  Overall Experience 
Rating:
4.0

Some employees not friendly maybe busy & tired…

Rudy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria H.  |  First Impressions 
Rating:
5.0

Jessica was awesome

John M.  |  Online Move In 
Rating:
1.0

To start off my experience with this location Danielle, the GM, called me saying she doesn’t have the 6x12 trailer I reserved because she didn’t want to give me what she had for the length of time I needed it. She then sends me from Lynnwood to Kenmore for the trailer. Which, when you ask her she swears she has nothing to do with my contract and my reservation was never at her location it was at a different one. Which is entirely incorrect. I would love for someone to listen to the audio recordings of her calls to me. She also called me to verify the storage unit I needed and said it’s available and ready for when I arrive. Well, when I arrived I found out she had canceled my reservation and had given the unit to someone else with the excuse of “you reservation isn’t valid until you’re here in person.” So what reason does one need to make a reservation if it’s not going to be honored even after they call to confirm it’s available and ready for move-in?! Well, when I was at the location to get checked in Danielle ends up being the one to setup my check in and do my contract. Which this was an entirely unpleasant situation too. She kept stopping what she was doing to walk off and help other customers just leaving me at the counter without even saying so much as “sorry” or “excuse me.” No respect or manners at all for the fact that she was assisting me. On top of the fact that Danielle swears she has nothing to do with my contract yet the contract says otherwise, not to mention the video recording from when I was in the location. I also was never allowed to sign the contract and when I mentioned this she said it didn’t matter, which I know isn’t correct. So, then I get to the point of not wanting to give any of my money to U-Haul ever again because I’m owed over $600, I make an agreement with Danielle to get my things out and not pay the recent months rent. As my girlfriend and I are trying to get my things out the rest of Danielle’s staff decides that they are going to harass my girlfriend for money every time she goes into the office to get the alarm disarmed because Danielle refused to activate my swipe card to give me access to my unit to remove my things. She made us go in the office to get it disarmed. Which was an entire ordeal. Jessica, the assistant manager, is by far one of the most foul humans to deal with too. She was extremely rude to my girlfriend every time she was in the office. She flat out refused to disarm the alarm and said we had no choice but to set it off and deal with the noise. Which to a disabled veteran with tendinitis like myself those alarms are dangerous and damaging to my physical health. I’ve had a migraine since 2/16 from those alarms going off several times for extended periods of time. All of this is for certain not how U-Haul wants their company represented I’m sure. I do know that the attorney I’ve hired is very much on top of filing the lawsuit to retain all of the email, phone, and video records of my experiences with U-Haul to get all my money back I am owed as promised by this company and we are pressing charges for the harassment and abusive nature of the employees.

Kyle G.  |  Overall Experience 
Rating:
5.0

Somehow I missed entering through the glass doors & tried the after hours door & couldn't get in. I may have missed it in the email not sure. Danielle was amazing! Friendly & very helpful!!

Sandra S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ONYEJE B.  |  First Impressions 
Rating:
5.0

The staff are always so helpful and the facility is always clean

Geri V.  |  Overall Experience 
Rating:
5.0

Great opportunity to store at uhaul

ANITA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALICIA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dolores M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mitchell G.  |  Overall Experience 
Rating:
5.0

Great experience!

leo j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Javier C.  |  Overall Experience 
Rating:
5.0

Phillip was the employee that helped me, and he’s the reason why I would recommend coming to this location. His customer service was literally the best. Made my first time renting out a storage a breeze and he’s just an overall great person from just that one time experience.

Leo D.  |  First Impressions 
Rating:
1.0

Where do I start…. I reserved a 6x12 trailer at this location, including having a storage unit. Well I got a phone call from someone at the location saying they didn’t want to give me the trailer they did have on lot however if I wanted to go to another location 30 minutes away they have one for me. Due to not wanting to deal with not having the trailer I reluctantly took the option available. They didn’t tell me it was just a dealer at some tiny little market in the middle of nowhere. Which was massively inconvenient for me in every way possible. Then, a few days later I get a call to confirm the storage and size I needed, with being told it would be available for me and I was very clear about the days possibly moving. I was told it wasn’t an issue. However, it became an issue. My reservation was canceled and the size unit I needed became unavailable. Which the manager told me, “making a reservation doesn’t guarantee availability.” Then why on earth was I called and confirmed for unit and size?!?! Why was I told it would be available?! This isn’t even everything that happened regarding U-Haul. This is just the one location. The dealer even messed up in allowing me to tow a trailer without having the cables to connect the lights. Which I would love to get reimbursed for. Doesn’t include the previous U-Haul location accusing me of stealing equipment that didn’t belong to them, as well as not giving refunds promised. I was told by customer service that someone would contact me in up to 3 days and it’s now been over 5. I will keep bringing this to U-Haul attention until someone does something.

Kyle G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Joe I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANNON B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHANNON B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARIE N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelli m.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KALE S.  |  First Impressions 
Rating:
4.0

The people where I returned my U-Haul and and stored my belongings were wonderful however my books my U-Haul there were a lot of problems also driving up here and getting in contact with someone at U-Haul to help me with these problems was a nightmare and I have tried to call someone from customer service and have not been able to get ahold of anyone I've tried a couple of times and up on hold for more than 20 minutes each time very dissatisfied with that matter fact I'm angry with everything that happened and still would like to talk to someone

Carla M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laura B.  |  Overall Experience 
Rating:
5.0

Danielle was awesome as always

Kaine B.  |  First Impressions 
Rating:
5.0

Everybody was extremely helpful. The general manager..I think her name was Danielle, was an absolute delight to work with.

Mike B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janice y.  |  Overall Experience 
Rating:
5.0

Great staff. Helpful and friendly.

ASHLEY M.  |  Overall Experience 
Rating:
5.0

Rachel was always helpful and went out of her way to help us during a very difficult move for our family. She stayed in contact and always provided me with options that were reasonable and helpful…… I would recommend Everette Uhaul and all the uhaul staff and storage. Thank you for all your help and your reasonable offers!!!

Rachel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Davell B.  |  First Impressions 
Rating:
5.0

The staff was extremely friendly

Nabila B.  |  Overall Experience 
Rating:
5.0

I will only use your facility when i have items to be moved

loren j.  |  Overall Experience 
Rating:
4.0

The only negative comment I would have to say the inside of each unit is so dark, it would be nice to have some lighting

Sheila m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCES B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EVALISA D.  |  First Impressions 
Rating:
4.0

There was a long line and only 1 person working. When I went to see my storage unit, there was no lock and had to wait in line again. The than that, the person working was very nice and friendly.

Minna N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KING E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETER O.  |  Overall Experience 
Rating:
4.0

Aside from the inconvenience of not being able to change my bill payment date without 2 consecutive payments on one day, everything was about as expected with this storage facility.

christopher c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

loren j.  |  First Impressions 
Rating:
5.0

It was a place that I would use again with no hesitation. Thank you everyone involved at U-Haul

DOMINIC W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela M.  |  Overall Experience 
Rating:
4.0

Easy move in experience; carts were helpful however there were issues when one or two customers had all 10 carts in use preventing other customers moving from using them.

Shannon C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sarah S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENT W.  |  Online Move In 
Rating:
4.0

Thank you, I will use them again.

Cherrise M.  |  Overall Experience 
Rating:
3.0

Last week we tried to go and haul some stuff out they had two large U-Haul‘s in the parking spots where the loading and unloading of the storages were they would not move them out of the way so we had to wait to get out of there for the next week.

ROBERT T.  |  Overall Experience 
Rating:
5.0

We moved out the 1st we received notice email our acct same day due was debited for whole month we explained this to the mgr she was so helpful! refunded our acct customer service was awesome friendly definitely use this facility in future!

Kim N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bartel B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Giovanni R.  |  Overall Experience 
Rating:
1.0

You raised rates on me, I took my stuff and moved elsewhere

Eugene F.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and quickly fixed a small snafu. Guy with the owner shirt was a bit grumpy.

Todd H.  |  First Impressions 
Rating:
5.0

I wouldn't store my goods anywhere else . . .

Craig K.  |  Overall Experience 
Rating:
5.0

Thank you. Matt and Jade... You are both AMAZING.

TRACY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim W.  |  Overall Experience 
Rating:
3.0

Good facility but I moved my items to a facility that was just as nice and was a 3rd of the price.

Kevin G.  |  Overall Experience 
Rating:
3.0

Gave us wrong info on Uhaul process of keeping truck an extra night

Tracey S.  |  Overall Experience 
Rating:
5.0

Matt, the manager, was incredibly helpful throughout my time working with the lynwood location. Very much appreciate his help going above and beyond to make my situation a little bit better (had a uhaul stolen).

Christopher K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garrett N.  |  Overall Experience 
Rating:
5.0

Super helpful staff, very clean facility.

Christopher K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C.  |  First Impressions 
Rating:
3.0

Jade Harris has been amazing with every encounter and customer call. You need to get rid of the other staff and hire more people like her and have her train your management staff . The other staff were terrible. Aan who checked in the Williams truck yesterday was also amazing and very friendly, fast and helpful.

TRACY W.  |  First Impressions 
Rating:
1.0

Changing policy on me after a couple of years of renting trucks and storage units without warning and with an attitude! A couple of the staff including the manager don’t have average social skills and attitude when it comes to having a normal conversation and respect . It’s like you are in the “hood “ kind of place.

RAYMOND H.  |  Overall Experience 
Rating:
3.0

Slow elevator. Some staff rude. Jade Harrison was the nicest, kindest most efficient. She deserves an A+++. Thank you Jade.

TRACY W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael P A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julie B.  |  Overall Experience 
Rating:
5.0

I had a great experience with this U-Haul location. Everything was always clean and bright. The staff were friendly and helpful, including the Manager Matt Sun who helped me through a number if situations I had by being flexible and willing to work with me. They also had patience and understanding working through the difficulties with COVID-19. I highly recommend this U-Haul Storage location!

CAMERON S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark M.  |  Overall Experience 
Rating:
3.0

I did not like the pipe that went around the dock. it created a lot of extra work, and effort.

PAUL V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlon P.  |  First Impressions 
Rating:
2.0

I liked how easy it was to rent a unit online, but the instructions as to how to get in weren't very clear and the place smelled like urine and some other chemical. I couldn't leave my stuff there for fear of that stuff getting into my things, especially the smell.

Michelle V.  |  Online Move In 
Rating:
5.0

Staff was very helpful and helped my get a second unit when the first was too small

noelle a.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Muriele R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie K.  |  First Impressions 
Rating:
5.0

Jade and Phillip went above and beyond to help solve our problems.

Dave I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JENNAHREDEL B.  |  Overall Experience 
Rating:
5.0

Great staff.

Michelle D.  |  Overall Experience 
Rating:
5.0

The Lynnwood location (14429 Hwy 99) was awesome! This place is clean, carts are in good condition and access to the facility was convenient. The best experience I ever had with storage places.

Kertulilli S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jason C.  |  First Impressions 
Rating:
5.0

I have always found the staff ti be friendly, helpful Nd accommodating. I would business. recommend this buisness.

MOLLIE (MARY) K.  |  First Impressions 
Rating:
5.0

The owner is super friendly and always very helpful. Recommended!

Vija G.  |  Overall Experience 
Rating:
5.0

We had a wonderful experience using us this facility. The staff was always nice and helpful, the facility was also very clean and tidy, and the layout made loading and unloading super easy!

Savannah L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle D.  |  First Impressions 
Rating:
5.0

Matt was very polite and helpful. My situation was complicated and he resolved it quickly and effectively.

William Harper W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley B.  |  Overall Experience 
Rating:
1.0

rude customer service long waits not fun

JACQUELINE M.  |  Overall Experience 
Rating:
1.0

I booked a large storage space online and confirmed it with the Uhall corporate office. However, when I arrived at the facility, They not only did not have my reservation, they didn't even have any large storage spaces available. The counter rep was rude and did not offer any help. As a result, I was forced to get a small space to unload my current truck, but was unable to continue my move. I was then forced to get a space as Public Storage, and in effect had to have two storage facilities for 2 months. Terrible coordination with the Uhall corporate reservation system and poor customer service. I will never use Uhall again as Public Storage was cheaper and more professional

William Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rachel f.  |  Overall Experience 
Rating:
4.0

Access should be 24 hours; not after I’ve been a customer for a long period of time. I was granted access right before 10pm and then locked out afterwards.. quite problematic Owner helped me back trailer in and was very helpful.

Steve B.  |  First Impressions 
Rating:
1.0

We drove in a Uhaul truck for 9 hours for this move. As time was getting tight, we called the office to understand how we could get into our unit If we arrived after hours. We were told that they couldn’t help us and that we needed to go online. We skipped all other stops and arrived at 4:57 - three minutes before the office closed. As I walked in the office manager told one Employees to lock the door before anyone else came in. Then he proceeded to tell me that he could not help me and that I needed so go online. I stood in front of the man and stumbled through the online experience. I received my access code and went outdoors to the keypad. The code did not work. I went back to the office and knocked on the door. I told the manager that the code wasn’t working. He told me that there was nothing he could do and that rather than using my security code, I could just wait until one of the others moving in opened the door. He said that without the security code at the front door, and alarm would go off when I opened our unit, but to just ignore that - it would go off in 10 seconds. The only person at this location who helped was Jade. After the day manager left, she came out and helped us with the security code and gave us their cell number for text questions. I have security concerns about this location. Your office manager is a very poor representation of the company. He is a deterrent and I would warn people to use one of the many other storage options in the area.

Leah S.  |  Online Move In 
Rating:
5.0

Everyone had a mask on, felt safe, hand carts super helpful

Colleen W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Yolanda C.  |  Overall Experience 
Rating:
5.0

Great job, keep it up.

Patience L.  |  Overall Experience 
Rating:
4.0

I would like to thank the staff for always being attentive. Always friendly and helpful. My experience has been great and I will recommend to anyone.

Brenda L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerald B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jarrett R.  |  Overall Experience 
Rating:
5.0

Matt and his team do an amazing job. He looked out for me and went above and beyond. Great team!!!!

John B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward H.  |  Overall Experience 
Rating:
5.0

Matt Sun is doing a great job.

Stephen S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eunice U.  |  Overall Experience 
Rating:
5.0

The emergency alarm went off every time we were there, over the past 4 years. Sometimes it would go off twice if there for an hour or so. Very irritating. Great place otherwise.

LYNNETTE D.  |  Overall Experience 
Rating:
1.0

To rent the truck I was required to provide another contact. Ridiculous Then my confirmed reservation for a 10x10 unit was not available. Staff was rude and said reservations mean nothing. I was forced to settle for a small unit. Terrible service

William Y.  |  First Impressions 
Rating:
5.0

Thank you U-Haul Team. I needed to relocate while this pandemic is going on. Your services made this possible. Safety and security were my top priority. Respectfully submitted; Michael Smith

Michael S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kitt P.  |  Overall Experience 
Rating:
2.0

We were helped by a manager at the facility. He was very helpful but we ran into problems with a unit that was locked that shouldn’t be. He said he would give us a month free because of the Hassle. But at the end of our visit I realized that he didn’t know what he was doing ( not to mention also on prescription drugs because of a surgery and at work...). He could not finish our transition that day for some reason and said that I would get a call the next day to finish the transaction and it will be all set. I never got a call. I have a busy schedule so this is not something that is top of my priority. He said he would get it fixed for me and yet he never did. A week passed and I didn’t get a call so when I had time I would call into the store but no one would ever pick up. My boyfriend tried calling as well and would be sent to an external number. We then received late fee because we didn’t pay our bill but that wasn’t our fault. The only reason we got this issue solved was because we drove all the way back to the uhaul store and talked with the guy who was supposed to fix this issue weeks ago! This was the worst customer service I have ever experience. First off, your employees should not be working if they are on medication and supposed to be home recovering. He probably messed this whole situation up because he wasn’t thinking straight. This has been a very poor experience. I am upset that I could not even get ahold of a single employee who works at this location on the phone, I had to drive all the way back when I was told I wouldn’t have to and it would be worked out. I am very very disappointed and do not see myself recommending this location to anyone I know. I have never had this bad of customer service at any other uhaul location.

Robbiann B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerald B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willis S.  |  Overall Experience 
Rating:
5.0

Thank you all what a friendly staff and very well put together storage.

BREANNA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilyn M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert & Fides T.  |  Overall Experience 
Rating:
3.0

The staff really needs to be trained on customer service

taylor w.  |  First Impressions 
Rating:
4.0

The only issue I had was a rat trap literally falling on me when I opened my unit. That was gross and very unsafe!

KARIN F.  |  Overall Experience 
Rating:
1.0

The only place to access a ramp is always blocked by signs and advertising trailer making it near to impossible to back a trailer in. The storage and return vehicles constantly blocks access to ramps especially low ramps convenient for trailers.the back entrance is always blocked by a truck preventing you from coming in from the other side which would make it somewhat easier to back trailer in. When you do get backed in return trucks constantly block your egress and it is difficult to get an employee to move them. When a load was getting away from me on a truck an employee refused to help and let my load fall over then refused to give be me a hand righting it. Another person at the loading dock actually helped me. Staff was constenty dismissive and slow. There is not enough staff for work load. A couple times homeless in facility asking for access to the bathroom. Definitely not impressed with the lack of customer service especially for the exorbitant rates charged.

John B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHEN E.  |  Overall Experience 
Rating:
4.0

I love the seats while driving. It made the long ride comfortable and tolerable . Thank u

Krystal W.  |  Overall Experience 
Rating:
5.0

Phillip and team were great! Thank you.

Edward E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alfy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hawar Z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

maryanne m.  |  Overall Experience 
Rating:
5.0

I was very happy with my experience. The gentleman who helped me rent the storage was very helpful and answered all of my questions. The storage unit was clean, and I appreciated being able to use the pushcarts provided to move my things.

Natalie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aphectia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

catherine r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keturah F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALLISON B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Becki A.  |  Overall Experience 
Rating:
4.0

Facility was clean and well maintained. The employees here helpful and friendly.

Christina L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josh L.  |  Overall Experience 
Rating:
1.0

Customer service is non existent. Staff is/are very rude and racist.

Josephine S.  |  Overall Experience 
Rating:
4.0

will use again for sure

Daniel C.  |  Overall Experience 
Rating:
1.0

You can never get a place to load, you park your uhaul trucks in the loading area. Your staff is rude and you are unable to manage direct payments. I would not recommend this self storage..

JANET M.  |  Overall Experience 
Rating:
3.0

Having to earn the trust over the first several months, as stated by the friendly staff, to gain the "priviledge" of 24hr access (as advertised, ironically) was a testament of the #U-Haul corporations lack of belief in the herd values of the community. I'm a swing shift employee and found it rather irritating that, due to #U-Haul and their view of this community, I have to earn 24hr access, on an unknown scale of trust. The rates are... OK at best. The employee I dealt with was a very good person and helpful. *They will treat the space as if 12' in ceiling height is useable space.. just saying.

Jonathon P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelli R.  |  Overall Experience 
Rating:
5.0

Chris is cool

Emma D.  |  Overall Experience 
Rating:
3.0

The Facility staff was very nice. I do not recommend services such as this. However the average rating is primarily due to a poor experience with a central service center pushy attendant that would not allow for my prior knowledge of this U haul facility but instead trying to force a process hat was not helpful to me.

Alfy C.  |  First Impressions 
Rating:
5.0

Facility was well managed. Didn't have any issues at all and staff was always friendly and helpful.

LEILANI M.  |  Overall Experience 
Rating:
5.0

The staff were great! The place was always spotless!

Jannell M.  |  Overall Experience 
Rating:
4.0

Everything was top notch! only problem I encounter was the exact time of return of the Truck. I rushed it in by 6:30 and found out it was 7pm when I left the lot the clock started so I was stressed.

JENNIFER D.  |  First Impressions 
Rating:
5.0

Is great place to keep your stuff I will recommend my friends

Rosa M.  |  First Impressions 
Rating:
4.0

I would have liked it more if it were open longer at least one or two nights out of the week.

Karena K.  |  Overall Experience 
Rating:
5.0

Desk clerk was wonderful, very helpful and friendly!

Christina T.  |  First Impressions 
Rating:
5.0

This was the first time I have had the pleasure of taking the offer from u- hauls use their equipment and rent a storage unit. It was the best thing I ever had done. So easy and the staff was off the.

Wiliam L.  |  Overall Experience 
Rating:
4.0

Every time I have tried to call the facility to speak with someone re: questions I may have, no one answers the phone there on site. I have tried and tried.

vicki f.  |  Overall Experience 
Rating:
5.0

I have to say that the staff here is among the most helpful, professional and friendly among ANY business I've ever dealt with. Everyone here deserves a raise, in my opinion.

Michael C.  |  Overall Experience 
Rating:
5.0

Thank you....

Doug S.  |  Overall Experience 
Rating:
5.0

Love the place!

Mariflor O.  |  Overall Experience 
Rating:
5.0

As compared to the facility in Sacramento where we started, this place is wonderful! The building is clean & well-equipped. The staff couldn't have been more helpful and we appreciate their service.

Bruce C.  |  First Impressions 
Rating:
5.0

Always smelled clean and very secure.

JENNIFER D.  |  Overall Experience 
Rating:
4.0

Well done again, U-Haul! I have rented storage space here twice in the past 10 years and each time the service has been superior. Yea, team!

Lincoln B.  |  First Impressions 
Rating:
4.0

The 2 staff that I encountered were very patient, friendly, and helpful. Only complaint would be the location.

Tracy S.  |  First Impressions 
Rating:
4.0

Very nice and helpful

Brenda L.  |  First Impressions 
Rating:
5.0

Excellent service highly recommended

donald c.  |  First Impressions 
Rating:
5.0

Everything was excellent especially the staff I would highly recommend and use again.

donald c.  |  Overall Experience 
Rating:
5.0

Michael was very helpful guiding me through the paperwork process and providing me with the essentials I needed. Friendly staff, clean facility, reasonable price.

SUE ANN M.  |  First Impressions 
Rating:
2.0

Poor customer service! Would not recommend this location to anyone

Shuguang P.  |  Overall Experience 
Rating:
1.0

Loading dock a joke only 6 spots and employees park there. Staff not very friendly made me feel dumb with questions I had. Not convenient. Online storage space said street level. Wasted $145...

Breanna D.  |  Overall Experience 
Rating:
5.0

The lynwood washington storage make me feel very safe and secure. The staff are very friendly and helpful and very professional. I recommend them every time I can, and will continue to do so.

Eleanor C.  |  First Impressions 
Rating:
5.0

👍 great people there to give you service and friendly folks !

Wiliam L.  |  First Impressions 
Rating:
4.0

My reservations experience on the phone with Raul was awesome. When I got to the store, the number of the unit rented was not the one marked in the map and I had to figure that out. Not good CS

Diane G.  |  First Impressions 
Rating:
5.0

Excellent experience. All the staff we interacted with were helpful and professional.

Rich R.  |  First Impressions 
Rating:
5.0

when I really needed a place for my deceased mothers things. U Haul was the place. Thank you

Barbara L.  |  Overall Experience 
Rating:
3.0

ONE OF THE EMPLOYEES HAS MANNERS TO TALK TO CUSTOMERS. AND DO NOT HAVE SUFFICIENT PARKING

BENITO E.  |  Overall Experience 
Rating:
1.0

Do not even deserve a one star many problems has happened. But yet I still recommend people to go there staff is poorly as well but by been sarcastically nice is doesn’t help Treating me like stupid.

Kevin P.  |  First Impressions 
Rating:
1.0

Loading and unloading zone is a joke. 6 spots to unload with 4 levels of storage. Only 3 small carts available to move items through. Overall canceling the storage. Very dissatisfied

Breanna D.  |  First Impressions 
Rating:
5.0

I still need a receipt of cancellation of my storage to assure that I won't be billed beyond my days of use. Thank you. sealady76@gmail.com

Barbara S.  |  Overall Experience 
Rating:
3.0

My two complaints are that the rent went up more often than I liked, and you could not reach the local location via phone. It always forwarded to a national call center

BRIAN S.  |  Overall Experience 
Rating:
4.0

The location was busy but the staff did their best to help everyone in a timely manner. They were also helpful with accommodating our need for a larger storage unit than planned. Thanks!!

Angela D.  |  First Impressions 
Rating:
5.0

All staff were friendly and helpful.

Barbara S.  |  First Impressions 
Rating:
1.0

I reserved a ground floor storage unit because I walk with a cane and needed a ground floor unit. When I moved in the unit I reserved was not available and they put me in a 3rd floor unit.

Birna R.  |  First Impressions 
Rating:
4.0

Besides the crowded parking everything else worked out fine.

James D.  |  Overall Experience 
Rating:
5.0

Good people exellent service

Edmundo G.  |  First Impressions 
Rating:
5.0

The staff was very accommodating and quick to attend to customer’s needs.

James D.  |  First Impressions 
Rating:
1.0

Rude unprofessional staff

Heaven O.  |  Overall Experience 
Rating:
5.0

The staff there is excellent, with as busy as they were every time I was there they were courteous, kind and professional even under pressure. I can't thank them enough for their professionalism.

Charlene B.  |  Overall Experience 
Rating:
5.0

Absolutely a great experience with U-Haul of North Lynnwood.

THOMAS P.  |  Overall Experience 
Rating:
5.0

Very convenient, good service

Anita C.  |  Overall Experience 
Rating:
5.0

Found new smaller space nearby, easy to move. Thankyou

Anita C.  |  First Impressions 
Rating:
2.0

Was charged for two days when i had it two hours. day three of calling to get my money back. total bill was 99$. had truck 2 hours and drove 5 miles total. wont be back.

BLAKE C.  |  Overall Experience 
Rating:
5.0

Professional,informative

Stanley G.  |  First Impressions 
Rating:
1.0

Horrible service from the start to the finish. Lost my UBox briefly when I first arrived at the location. Ended with finding flea like bugs in my unit so that's pretty cool. No one seems to care

Raechel R.  |  Overall Experience 
Rating:
4.0

The normal access hours for storage could be longer inline with other facilities. 10pm normally. The alarm that sounds throughout facility periodically is downright dangerous. Affects my Tinnitus.

Sean L.  |  Overall Experience 
Rating:
4.0

The staff was always helpful and friendly.

Kevin B.  |  Overall Experience 
Rating:
5.0

Facility is great staff is great and very helpful...

DAVID C.  |  Overall Experience 
Rating:
4.0

Easy to pay from a distance but hard to contact managers/staff and phone numbers always get rerouted to customer service center off site. Hard to get a call back. Otherwise staff is friendly/helpful.

Jesse J.  |  Overall Experience 
Rating:
1.0

When someone makes a reservation there should be what that customer reserved when they come in. Generally people don't reserve a large storage unit to come in and find that they can be given 4 small u

Christopher L.  |  First Impressions 
Rating:
1.0

Poor unprofessional & didn’t know what was going on w/ the units on property Rented 2 units that were already rented to someone else very time consuming for not only me but others with me helping

Nicole P.  |  First Impressions 
Rating:
4.0

Everybody there was very friendly and helpful but wish there was more customer parking

Steve h.  |  Overall Experience 
Rating:
5.0

Staff was always ready to help and meet all oor needs big or small.

MICHAEL L.  |  Overall Experience 
Rating:
5.0

The gentleman had a colorful personality. He was very knowledgeable of your services.

Latera O.  |  First Impressions 
Rating:
4.0

The hours could be a little longer

Seisuke K.  |  Overall Experience 
Rating:
5.0

Great service and location.

David D.  |  Overall Experience 
Rating:
5.0

My experience was good and the folks here were friendly and helpful...

Patrick D.  |  Overall Experience 
Rating:
5.0

The employees are very professional, and all areas very clean. The carts are very helpful. The only thing I think needs improvement is they need more parking spaces.

JENNIFER M.  |  Overall Experience 
Rating:
5.0

Nation wide uhaul is a finely tuned machine for a pleasurable moving experience

James S.  |  Overall Experience 
Rating:
3.0

facility very nice, people are friendly, there are disconnects that exist that need worked out..

Brady B.  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful.

Donna R.  |  First Impressions 
Rating:
5.0

Great and friendly service

georgianna v.  |  First Impressions 
Rating:
4.0

The wiper blades were horrible and the heater fan made a shrieking loud noise. Wiper blade should always be replaced. Not to do so is a dereliction. Mid-winter they should be inspected. Safety First.

Terry M.  |  Overall Experience 
Rating:
1.0

Locked out of my storage unit twice. Manager will not return calls and they will force you into purchasing things.

LYDIA F.  |  Overall Experience 
Rating:
5.0

The gentleman that helped us was very polite, and helpful.

LUKE L.  |  First Impressions 
Rating:
1.0

Justin Ulrich was very professional but the day before that Christopher Guatemala was very rude to me and my wife and slammed your door into me because I was trying to hear his conversation about me

Rickie P.  |  Overall Experience 
Rating:
5.0

My family and I use U-Haul often, and are always satisfied. The staff are great, and their customer service skills are excellent. We are very happy with U-haul.

Willie G.  |  Overall Experience 
Rating:
5.0

Seemed to be an issue with the card reader. Had to slide card in opposite direction than stated on reader. Sometimes had to slide card a couple times for access.

Danial J.  |  Overall Experience 
Rating:
5.0

The facility owner and staff were friendly, knowledgeable and very helpful. The building was very clean and well maintained. I look forward to future business here.

Jeremy N.  |  First Impressions 
Rating:
5.0

.

Kelly L.  |  Overall Experience 
Rating:
1.0

The facility charged me a fee when I have never even been to the facility could not reach a customer service rep to fix the situation

Amanda T.  |  Overall Experience 
Rating:
5.0

Great facility! Very clean and well maintained. Very friendly and helpful staff. Well, one of them is somewhat unpleasant, but the rest are great.

Gene L.  |  Overall Experience 
Rating:
5.0

Great customer service.

Manuel A.  |  Overall Experience 
Rating:
5.0

I was very pleased with facilities

lacey k.  |  Overall Experience 
Rating:
5.0

👍

Brandon R.  |  First Impressions 
Rating:
5.0

I moved out due to price only. The price increases were too much, plus I did not need such a large storage space. The staff were excellent, very friendly towards me and the area kept super clean.

David G.  |  Overall Experience 
Rating:
4.0

Later evening hours would've been nice.

Patricia E.  |  Overall Experience 
Rating:
5.0

I have used UHaul many times for long and short haul. Never have used your storage before. Your staff yesterday was very competent and pleasant and professional.Trailer door latch needed adjusting.

Terry M.  |  Reservation 
Rating:
4.0

Great and convenient storage, office could use one more counter worker as there are usually more customers than staff. Otherwise very good facility. Cory C.

Cori P.  |  Overall Experience 
Rating:
1.0

It was too close to closing so they said too late to come in. I am going elsewhere. One place is cheaper although further but they really want my business and I’ll get a month free. Good luck to you.

hector s.  |  Reservation 
Rating:
4.0

For our final month we paid a full month and moved a week later. After paying tens of thousands of $$ over the past year(3 big units, 2 xcountry trucks) it would have been nice to have been prorated.

Edward K.  |  Overall Experience 
Rating:
5.0

Very prompt and helpful

JACOB D.  |  Reservation 
Rating:
5.0

...

Loretta O.  |  Overall Experience 
Rating:
5.0

Place was great.

Richard W.  |  Overall Experience 
Rating:
4.0

Aside from 1 employee who was a complete jerk everyone else had gone above and beyond for service and understanding. Would have done 5* if it wasnt for that one employee

dominique J.  |  Overall Experience 
Rating:
5.0

This storage facility is very clean and the staff is helpful and accommodating. It has an ample supply of carts and hand trucks to assist you with your storage needs Including restrooms on each floor

MELVYN P.  |  Reservation 
Rating:
5.0

It was a pleasure storing my items here. They always felt safely secured.

MISTY h.  |  Overall Experience 
Rating:
5.0

Very secure and clean. thank you

Joseph P.  |  Overall Experience 
Rating:
5.0

Quick service

Shantelle D.  |  Overall Experience 
Rating:
5.0

I had a wonderful experience working with the Lynnwood U-Haul. The location was always clean, and the staff was friendly every time I interacted with them.

ISAIAH G.  |  Overall Experience 
Rating:
1.0

I ended up canceling my reservation at Uhaul Because i received a call stating I would have to pickup truck in Mt Vernon. Completely unacceptable. I went with Penske! They were 5 star all the way.

DESIREE W.  |  Overall Experience 
Rating:
5.0

It well exceeded my expectation and was much better that other storage facilities that I had seen. Very excellent service and helpful staffs.

Saied H.  |  Overall Experience 
Rating:
4.0

Was a little rocky at first with the billings but put it on auto pay and it went great..thanks!!

GREGORY H.  |  Overall Experience 
Rating:
3.0

Was told no storage unit when tried to call to cancel

Debra T.  |  Reservation 
Rating:
5.0

One of the best, most well maintained locations I've seen!

Rina C.  |  Overall Experience 
Rating:
4.0

N/A

Glenwood J.  |  Reservation 
Rating:
4.0

The two individuals who assisted me with checking in and getting set up with my storage unit were prompt, kind, and efficient.

Christina L.  |  Reservation 
Rating:
5.0

Nice and clean,Great Customer Service

rebina e.  |  Overall Experience 
Rating:
1.0

Poor customer service, no one has any idea what’s going on, so many different answers from different people. Took 4 days to get my U box delivered from the Everett location. Waste of my time

Raechel R.  |  Overall Experience 
Rating:
5.0

The staff id friendly helpful and knowledgeable. The facility is clean and well lit and well maintained. I highly recommend this facility!

Eileen V.  |  Overall Experience 
Rating:
4.0

Nice, neat and clean!

Patricia G.  |  Overall Experience 
Rating:
5.0

Very convenient, nice people.

diane Y.  |  Reservation 
Rating:
5.0

U-Haul is the most accessible & secure storage facility I have experienced. Thank you for your wonderful local facility here in Lynnwood . . .

Craig K.  |  Overall Experience 
Rating:
5.0

Like it

WILLIAM C.  |  Overall Experience 
Rating:
4.0

Access hours were the only inconvenience. Customer service was fantastic, employees very personable and helpful. I hope they're making a good living wage.

Amethyst F.  |  Overall Experience 
Rating:
4.0

We rented 4 units all tol. 2 in N Lynnwood & 2 more in Smokey Point. All 4 units were clean and well maintained. We also rented 3 large trucks and 1 trailer. Our move was from Yakima, to Marysville.

JOE L.  |  Overall Experience 
Rating:
3.0

Everything was good until the move out. The elevator stopped working and we were told we couldn't use the stairs. My movers were flexible and didn't charge me extra for this, but it was frustrating.

Nia C.  |  Overall Experience 
Rating:
4.0

The access hours are limited which is difficult. My other storage that I still have with public storage stays open hours later.

TRAVIS W.  |  Overall Experience 
Rating:
1.0

I found the staff here to be rude at almost every interaction along with most of the staff not very knowledgeable. Last thing to note is it seemed like I always had to go out and track down employees

STEPHEN D.  |  Overall Experience 
Rating:
5.0

Thank you for the call when I accidentally left my unit unlocked!

Gregory D.  |  Overall Experience 
Rating:
5.0

This uhaul is the best one around, I've used them for moving trucks and vans, and have used self storage a few times. They are very helpful, and sometimes give little discounts (late move out etc)

Weston R.  |  Overall Experience 
Rating:
1.0

Most unprofessional and rude place that i have ever dealt with. Decided to treat my husband like crap as well as me. My aunt who was helping us move out fell and dislocated shoulder on unmarked curb.

dillon j.  |  Overall Experience 
Rating:
5.0

Stored items for 8 years. Glad that bill is finally gone! Staff is always friendly and helpful. Will be back for all future needs!

JENNIFER C.  |  Overall Experience 
No reviews have been submitted for this location.

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