Customer Reviews for U-Haul Storage of Midtown

Rating:

3.0

From my calculations, there is a credit due back to this account.

Rating:

2.0

Nothing wrong with your equipment or staff, the service level was excellent but the location is terrible because the area is completely overrun with homeless people. I seriously saw a woman drop her pants & poop on the sidewalk right in front of my vehicle. If not for the homeless I would rate this location 5 stars.

Rating:

5.0

They went above and beyond.To help me and really nice and considerate and curious.They went to extra miles.To help me out and I really appreciate that. Thank you james folks

Rating:

5.0

Quick and super easy, thank you!

Rating:

3.0

No credit for bringing the trailer in a day early. What's up with that?

Rating:

5.0

Great customer service

Rating:

5.0

Fix system

Rating:

4.0

awesome experience. truck was already warm and waiting on us. location manager was very pleasant, fast, and a pleasure to work with. would use again in a heartbeat!

Rating:

2.0

Location did not offer a military discount. This should be a company policy to do so/not to do so. I would not return to this location again since they will not give it when other locations do. Also, there was an issue with my account and I had to call a 1-877 while I was at the rental faculty to resolve the issue before they would rent to me. The call wait time was 30 minutes. I finally got to someone after 20 minutes, only for that person to be very unresponsive and I was scared she hung up on me (which I would have been very upset to have to wait another 20 minutes to reach someone again). Turns out, I had already paid a late fee for returning a trailer one day late several months ago, and there was no issue at all. Wasted a lot of time on a day that was already stressful.

Rating:

5.0

I delt with Richard at the Downtown store. What a great guy. A+

Rating:

5.0

Quick, easy in/out. Mobile app didn’t work to pick up box truck. Customer service was friendly and very helpful.

Rating:

4.0

It would be better if they would wash the inside of the windshield periodically

Rating:

4.0

This site is in a very busy part of town, there are other more open sites within 10 miles.

Rating:

5.0

My drop off was speedy and safe. Nina did a very professional job disconnecting my trailer in a safe area even though several customers were arriving or departing. This is my third time dropping off 12’x6’ trailers at this same location while moving to Spokane from Portland - always a good experience with friendly employees.

Rating:

5.0

Richard was absolutely amazing! He was super helpful & accommodating. The staff that helped at drop off were also great. Drop off was super easy and fast.

Rating:

4.0

Very good service and customer service

Rating:

3.0

This location was fine. Our u-haul app wouldn’t work for over an hour and we couldn’t get ahold of anyone until I called and pushed the number for roadside assistance

Rating:

5.0

Very easy and convenient if you need a move and you’re close to the city!

Rating:

5.0

Super service. Accommodated when I needed last minute tool and supplies.

Rating:

5.0

While some of the equipment we reserved wasn’t available at that location, they quickly found a location that had them. Even printed map directions for us!

Rating:

5.0

Very great staff

Rating:

5.0

Keep that staff, they are awesome!

Rating:

5.0

Extremely friendly service. Employee was very helpful & informative. My experience with her alone would make me recommend this location to friends & family!

Rating:

3.0

Would maybe recommend. They didn’t mark off my item as returned. However, customer service resolved the issue.

Rating:

5.0

It was a bit issue with returning a trailer but the team that works there fixit everything. Thank you!

Rating:

5.0

Great customer service. Quick and Efficient. Helped hitch and unhitch the trailer to my car.

Rating:

5.0

nothing.. the guys treated us well

Rating:

5.0

The manager was very kind and helpful. It was very difficult going down the stairs when the lights are on a timer and you are carrying things and the lights suddenly turn off and your hands are full so you’re unable to carry a flashlight- not safe and proposes a risk. The manager and the black gentleman who is an employee went above and beyond to help me.

Rating:

1.0

You got the wrong phone number because I didn't reserve a U Haul

Rating:

3.0

Customer agent not overly friendly. Eager to get paper work done hook us up. and get ùs on road. We were just 2 old ladies getting a trailer to haul some items we inherited from our brothers 2000 miles home.

Rating:

5.0

Love the employees here! They go above and beyond! The employees are the number one reason I choose this location and company to do business with. They deserve a 25% raise for sure!

Rating:

3.0

The guy helping us, Richard, I think, was phenomenal. The only problem we had was our choices of trucks (even though we made reservations a month ago) were one with the check engine light on due to someone trying to steal the catalytic converter or one that had the gas syphoned and couldn't make it to the gas station. We were supposed to get a discount but that didn't happen on the final return bill.

Rating:

5.0

I didn’t get the gentleman’s name who I dropped the truck off to but he was friendly and very quick. He did an outstanding job! Thank you for your hard work and fantastic customer service!

Rating:

4.0

Clean but window crank was missing the knob and passenger wiper was shredded but not scratching glass yet. Location is in one of Spokane's worst areas. Wasn't surprised the truck's gas had been siphoned the night before I picked it up. Employees were efficient, friendly, and made sure I had everything I needed. I would rent here, again.

Rating:

4.0

Have trailer out and ready at pick up time

Rating:

5.0

Good experience. Had my equipment in and ready to go.

Rating:

5.0

Put snow tires on in the winter or get all wheel drive vehicles stop beinbao fuckin cheap and start worrying about peoplea safety

Rating:

5.0

Great service!

Rating:

4.0

Great customer service.

Rating:

5.0

Give me everything I needed so this move was smooth

Rating:

5.0

You were great.

Rating:

5.0

The employees on pick up and drop off were very friendly, efficient and helpful.

Rating:

5.0

They changed gms and the new gentleman is awesome his customer service is on point. I definitely will be recommending Richard Thompson's location to all my clients. Thank you for the great experience

Rating:

5.0

Rich was most helpful, and it was a plus that his site was open for business on New Year's Eve when we arrived. The down town site is easily found and accessed, being just off the Interstate exit.

Rating:

5.0

The store manager is amazing! I have worked in Customer Service for over 30 years in Spokane and the level of service I received was impressive. MY EXPERIENCE I was nervous about moving day. I was moving my son from a studio apartment into storage.The store manager greeted me as I was walking into the store. He is extremely customer focused and made the process of moving easy. He checked me in and made sure we had the equipment/ supplies needed for our move. We received a complimentary storage for one month. He walked me to the storage area and allowed me to view the storage unit prior to moving our items in The process of renting a U-HAUL and storage unit was made so simple, affordable and "pain- free". Thank you U-HAUL for my experience and your amazing employees.

Rating:

5.0

there was an old coffee on the passenger side door cup holder in cargo van

Rating:

5.0

Sam's as above really like the new electronic check out makes return a quick simple task at the end of a new journey. U HAUL ROCKS.

Rating:

5.0

Richard was awesome.

Rating:

2.0

I ordered 24 blankets and got 4. My fault I thought I bought them and at time of picking up I just wanted to get down the road. Turns out I ordered 6 that came in 4 packs. They gave me 4 total and we’re not in the truck ready to go.

Rating:

5.0

Only problem was the right rear tire was low when I took it out. Brought it back the next morning and brought the air back to full. Upon leaving it went down again. When I brought it in and changed vehicles to a bigger rig, I suggested that the tire be either changed or repaired. Other than that, everything was great.

Rating:

5.0

My experience renting a trailer from U-Haul to transport a heavy generator could not have been better.

Rating:

5.0

We moved over the weekend and the two people working were quick and friendly when we were working with them. They went above and beyond to help us make sure our needs were met, very satisfied.

Rating:

5.0

I had a wonderful experience and can not think of anything that needed improving.

Rating:

5.0

I must say that my expectations were far more than exceeded. I felt valued as a customer, and also felt appreciated for being a customer. I had driven a fairly long way to get the Cargo Van which I was needing. The person that helped me was amazing. His dedication to customer service and to Uhaul were apparent and conveyed through his excellent service. I will always tell co-workers, neighbors, and anyone who is needing assistance with either moving or storage needs that The Uhaul of Midtown will forever be the Uhaul where I do business.

Rating:

3.0

This site is in a poor part of town. provide a drop side that does not look like its in the middle of a ghetto. hard to judge if a location is clean and inviting with 6 inches of snow on the ground.

Rating:

5.0

I didn’t catch his name but the guy that helped me went above and beyond. It was 11/30/23 anbout 4-4:30 pm and I rented a tow dolly. I didn’t have the correct ball hitch or trailer light adapter. He kindly provided both for me. This was a huge help to me. I will always be using Midtown U-Haul in Spokane Wa. Thank you all so much for the great customer service.

Rating:

5.0

Staff was great!

Rating:

5.0

I was able to reserve the truck online however when entering driver information to expedite the pick-up process the website would not load the scanned images. Not the end of the world but would have been nice for us and your team. Price was very fair, uhaul staff were very helpful!

Rating:

4.0

Courteous, quick and equipment was ready.

Rating:

5.0

Very nice and clean trailer handled highway speeds very well

Rating:

5.0

Check in was a breeze. Great customer service.

Rating:

5.0

Everything went very smoothly, very satisfied with this rental location. I have used them twice and both times were exceptional experiences, well organized, very friendly and a very good experience.

Rating:

5.0

Super quick and easy. I rolled up, someone immediately came out and removed the trailer, and I was sent on my way.

Rating:

5.0

The gentleman that helped me was extremely professional, and gave me super fast and courteous service. He certainly impressed me, and I will exclusively use this location from now on. Great Job.

Rating:

5.0

Manager always friendly and helpful

Rating:

5.0

The manager Richard was fantastic. We rented a van and a storage space. Richard personally took care to explain how to access the storage and then helped us unload the van! The help was much needed and appreciated. Next time you have an opening for regional manager, you have your man in Richard!

Rating:

5.0

Great Staff. Good Truck.

Rating:

5.0

Great customer service. Sometimes there are hiccups in renting but this location goes above and beyond to correct issues and has great employees! I look forward to renting trucks here again.

Rating:

5.0

The people behind the desk were very helpful in every way. They were competent at what they did, courteous, accommodating and attended well to the long line of customers that were waiting.. they worked quickly but with good attitudes and much hospitality toward every customer. The 2 of them had a lot of questions coming at them from lots of customers, and were very professional at addressing every one in a timely manner. One woman had come in on her day off to help with the customer load, and it was obvious that the employees worked well together as a team!

Rating:

5.0

Very helpful staff and storage exceeded my expectations for access, cleanliness, safety and price!

Rating:

1.0

The employee who closed my account was very nice and courteous. I moved out on the 18th of June. On the 30th of June I was charged $169.95 for the unit. I tried to get a refund back to my card but was told by the manager Ryan "there was nothing he could do and to dispute the charges with my bank". He was very rude and unprofessional. I called customer service to try and get some assistance and did not get any help. I will never rent a storage from Uhaul again and will tell everyone I know how terrible the service was. I will be contacting the corporate office and my bank.

Rating:

5.0

I really felt at ease when I entered the building. She, Courtney,was very friendly and made me feel very good about choosing U-Haul.

Rating:

3.0

Honestly this locations prices are very high. The fact that there is no elevator for the 2nd floor units is ridiculous. The parking to get inside is also not very convenient.

Rating:

1.0

I was told on the phone that l had reserved a 5x 10 heated unit on the ground floor . I am elderly and had friends to help me move my few belongings into it after l sold my home in Spokane . I asked if Uhaul knew of anyone l might hire to move my belongings as a back up plan in case my friends were unavailable to help me . Next thing you know l have multiple texts from moving companies asking for my location and a timeline . I called Uhaul office back and told them l did not order movers . Was told that I must call a number and cancel it .... l explained that l did not order it so why did l have to cancel it . I spent part of the next day from 6 am until 4 pm calling the number given .... no one ever answered that phone . I finally gave up . Called Uhaul in Downtown Spokane and complained about the screw up and was told l did not have to call and cancel afterall . When l got to the place and checked in at the office the manager told me that it was not really a ground floor unit after all ( he said that is just what we call it ) but down long corridor and up Five flights of steps ! I told him that maybe he meant five steps ? Yes ( was actually 9 steps ) but a ground floor unit is on the ground floor not on a second floor with a low ceiling height all humans over 6 feet could not stand up Inside . No elevator in the building either . So requiring friends to Unload on to cart push down long hallway .... up the stairs and hand carry all to the locker some Twenty feet from the landing ( no carts up there ! ) Also on top of all the other BS there was 20 in. step up into the unit . Bottom line Is in no way was this a ground floor unit !!!!! The check in process took about a half hour because l had to give my information three times to the manager because of a problem he was having entering it into the computer . Once l had waited so long just to check in my friends ( soon to be former friends ! ) are out in the snow waiting for me to be done . Had l seen what l had reserved there l would have cancelled and gone elsewhere . Worst of all .... THIS IS NOT A GROUND FLOOR UNIT !!!!! No way no how should be called one ! Is a bait a switch . And to make matters worse instructing a number moving companies to text me asking for directions to my location when it was the fault of the company’s employee in the first place and then it was my problem l was supposed to unravel on my own . I was stuck with trying to find another place to store my stuff or forge ahead with people there with my crap in their truck ready and willing to help . Hardly of the mind to think was a good idea to hope to find an alternative considering it was starting to snow pretty hard at that point and all my boxes were getting wet even tho my house was only 8 mins drive the check in took so long that all cardboard boxes were very damp and squishy by the time they got in the unit . I am 74 yrs old and now l have to return to Spokane in the Spring to get my things out of your crappy place .. Was a very trying experience for me and now l have to pay to get my stuff relocated to another place ...., to say l am disappointed is putting it mildly !!!!! I would not recommend your company to my worst enemy .... least while to friends and family !!!!!! Just horrible in every way ..... also everyone in the office without masks except for Me !!!!

Rating:

1.0

I was put on the 2nd floor. I was told no other unit was available.even though I am 70 and a diabetic. My check bounced and I was locked out. I paid $221 to unlock it only to find water leaking inside on the floorboards. Then I missed the step right outside the unit and fell and hit my head on the cement behind me. I had an Cat Scan and Xray to make sure I wasn't bleeding in my brain. I have been down for 4 days with headaches and body pains. I wish to be compensated for the accident. Edith Owyen 5098088968. Ediemay70@aol.com

Rating:

3.0

Biggest problem was not with any of the survey questions. Problem was with accessibility of unit requiring the use of STAIRS. There should be ramps up to all units.

Rating:

3.0

The only problem I have is that this month i got a text message saying to.come in and pay my bill when I should have been on auto pay. Well the person who had helped me didnt out it on auto pay and I had specifically told him that I needed the auto pay because I have loans out and want to make sure it is one of the first payments to be pulled out. Well when I went to go correct this the guy ended up charging me and left me broke until next month... I thought since you guys messed up maybe I could get a discount but now I have to figure out Christmas for my kids . I have been with y'all for almost a year

Rating:

2.0

We were traveling from Boise Idaho to Spokane Washington. We got to McCall Idaho for lunch and could not shut the drivers door on the uhaul truck because the door latch was stuck in the up position. I had to tie the door shut which was EXTREMELY inconvenient. We drove 259 miles trying to keep the door closed enough to continue to Spokane. If that had not happened I would rate the experience higher, however, I got the run around from the Spokane location about any kind of discount for the unconvinced this caused. I have rented from uhaul 2 times and both times something went wrong with the truck and no compensation was given. Not very reputable in my opinion.

Rating:

5.0

No one should ever be left with out proper passwords to access info to complete transaction. With out having to call a boss in a meeting. Who won't answer. So the customer has complete faith everything is ok. Not leaving with out signed paper work on rental till next day email. After $$$$$ was passed and no receipt? Cause it needs password only boss has has. Who's in a 10 hour meeting??? Unreachable.

Rating:

5.0

Had a little trouble inputting the passcode at doors but guy at counter was so helpful to come out and show us how to input on left and right key pads to access the storage doors.

Rating:

3.0

Unit cost is a little high for the size Staff was friendly and helpful

Rating:

5.0

Eric & team were AWESOME! Highly recommend if looking for storage or renting a vehicle. Five star place & crew..

Rating:

1.0

Can I ever get a hold of anybody to help you on the phone or in person

Rating:

4.0

Should be open to 7 PM everyday. Got there at 5PM but was able to move in due to helpful staff.

Rating:

2.0

I had a full 20' U-haul truck that I need to store. The manager assured me that the unit he assigned to me would hold all of my goods. This was not true and I had to re-load my truck and move to a larger unit.This was quite an inconvience to me. It would have much better to have been told I would need to go elsewhere from the beginning.

Rating:

4.0

na

Rating:

5.0

every time I needed help all my questions and problems were answered..

Rating:

1.0

Zack is a joke of a manager. Enough said

Rating:

5.0

Your staff on duty was very acomadating pleasant and professional.

Rating:

5.0

Very friendly and helpful staff. I would certainly use them again and recommend them to friends.

Rating:

3.0

The lighting was good but on several occasions the timer light turned off while I was in my unit leaving me in the dark. Also I think there were homeless people in there the last 2x I was there.

Rating:

5.0

Excellent customer service. Zachary was very helpful, answered my questions, and addressed any concerns I had. Units are very clean, secure. I feel confident my things will be safe.

Rating:

4.0

Staff was very helpful. Great group of people.

Rating:

5.0

Appreciate your business!

Rating:

1.0

No comment!

Rating:

2.0

I was quoted one price over the phone and then told a different price when we got there to unload.

Rating:

3.0

Inconvenient