The One who installed the hitch was very informative and very polite.
Geneva CaulderCustomer Reviews for U-Haul Storage of Gulfport
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The outside storage are the beds off of the moving trucks and almost every one you are at risk of you or your stuff falling through like I did. And not to mention I could put my balled up fist through the holes in the roof...absolutely would not recommend.
gage holland | First ImpressionsGetting to the unit was ok,OK, I couldn't get the truck back to the front to turn it in cuz a truck parked in the way. Other than that. U-HAUL IS ACE NUMBER 1 IN MY BOOK.
TERRI FREED | First ImpressionsEveryone was very nice and helpful.
SHEILA SWINTON | Overall ExperienceThe team at this location were well trained and customer friendly. I use this location often for truck rental and storage. Dana is outstanding, a people person and well rounded for this business. Hats off to Dana and her crew. Together they all made my relocation back to Gulfport stress free!
Samuel Frazier | Overall ExperienceStorage had a leak, and a few items got wet on small areas. But naturally, the staff was not aware if the leak until I was vacating the unit.
Don Simmons | Overall ExperienceThe staff was welcoming the girl was kind of not customer friendly. But she was knowledgeable need more diverse worker to bring out the balance. Other than tht seem like I’m walking in kkk atmosphere.
GLENDA FAIRLEY | First ImpressionsCould us more lighting in the climate control units
Darrance Henderson | Overall ExperienceThe girl who rented me the storage was super helpful and friendly. There was a man there the day I closed my acount and he was super helpful and friendly. I would definitely recommend this location.
dianne brown | Overall ExperienceI was told where to leave the gas mark in the U Haul truck and I did so and still they took 30 dollars out my 100 dollars deposit. Remind you when I rented the truck it was on EMPTY....I have the paperwork showing where to leave the gas not knowing they still was gonna take 30 dollars anyway..
DIANNA KELLY | First ImpressionsWhen closing out my storage unit account, there was a computer issue and Miss Cheyenne was EXTREMELY helpful in remedying the problem, maintaining a professional decorum and reassuring me that everything was going to be okay! Huge kudos to her, Big Kenny, Shaun and J for always being so helpful, kind and professional in all their interactions with not only me, but all the customers I've seen there. I hope the GM, Dana, knows what a great, hardworking and dedicated staff she has here in Gulfport!! I will continue to refer people there!!
GINGER LEE | Overall ExperienceEverything was great
Terrain Cheeks | First ImpressionsKenny, Shaun and J were all extremely helpful, professional and kind during my storage rental process and checking in of my trailer equipment. Being new to the community, I found it encouraging to be treated with such a warm welcome and professional kindness!
GINGER LEE | First ImpressionsBe careful of mice. I did discover droppings in my unit when I moved. Other than that everything was good.
Chad ROBINSON | Overall ExperienceThe man that checked me in ., had jokes .. was funny and very cool .. he definitely had a lot on his plate though
Courtney Whitman | First ImpressionsProfessional, Prompt, and Accurate
Tyrone Johnson | First ImpressionsPrompt, professional, courteous….JIST FREAKING AMAZING STAFF!
Tyrone Johnson | Overall ExperienceStaff was super friendly and very helpful .
TIFFANY SNIDER | First ImpressionsMove is not supposed to b this stressful
DIANNA MCCORMICK | Online Move Inrats are bad in the storage.
Natalie Young | Overall Experienceitems was damage due to leak in storage united inconvenience timme to get resolve. unit was insured
Vivian Miller | Overall ExperienceExcellent and professional service
Tyrone Johnson | First ImpressionsIt was okay I guess but the only thing I did not like is y'all keep going up on my storage rent every other month or so it went from 64. 95 to 84.95 which is really unnecessary
Nickole Simmons | Overall ExperienceSold my unit after I made a payment which they told me would stop it from being auctioned off but apparently it was already auctioned, plus I still received a bill the next month. I was getting my stuff out this month and lost it all. I was told all they could do was give me my money back
stephen johnson | Overall ExperienceI have not moved out
Queen Reed | Overall ExperienceUhaul went above and beyond to give me the opportunity to my belongings. Thanks
Emily Papania | Overall ExperienceWe booked a unit online specifically picked one on ground floor since we had furniture. None were available upon arrival. The inside of the storage place was run down and not maintained. We had to find a different storage unit in gulfport and we got charged for the miles it took to drive there. It was not a good experience and wouldn't recommend this location. The workers there were not friendly either when we asked questions they were dismissive and seemed bothered by us.
Mianna Roseberry | Overall ExperienceThere was a lot of rat feces all over the floor.
Natalie Young | First ImpressionsMy only complaint is the rates kept going up much too often.
Lynda Favre | Overall ExperienceThey took $800.00 from me to unload my rental van under the rouse of $200.00/per hr. It took the guys 2hrs. and they did not refund my $600 The facility was dirty and locked up early. There were mice in my storage and lighting was insufficient.Will not recommend or use the facility again.
terry kasafirek | Overall ExperienceGood afternoon how are you doing U-Haul my truck was excellent I had no proble
Gayle Marshall | Overall ExperienceStaff is friendly and helpful, secured storage and never had an issue with equipment not being available! I had my stuff in storage for over two year without a single problem!
Janet Speer | Overall ExperienceVery nice people
Vanity Montgomery | First ImpressionsWhen I made my reservation for a 1st floor climate controlled 1,200 square foot storage, I knew that is what I was getting. When I checked in at the facility they gave me a 2nd Floor climate controlled small storage room and I am on a time schedule nothing else was open on a Sunday so I had to settle but I have no where else to put my other stuff because it would not fit in the storage they gave me. So I had to throw my stuff that wouldn't fit away.
Tyra Marsh | First ImpressionsI have 3 units but had to cancel this one. staff always eager to help but the hall was too narrow to fit the sofa. I would have moved stuff from my other units but it wouildnt have fit in those either. Its not a huge couch so I don't understand this. I know Cheyann tried very hard to make it work. Dana and her Assistant was very helpful getting things reversed. They made it quick and easy and I was grateful. online is very convenient but took two days having to re enter constantly over and over til finally went thru. if it does that because someone has it reserved, please just say "you can try later" but having to keep entering info over and over was frustrating. Eventhough I like U haul and prefer to have my storage here.
Kristin Harrison | Online Move InThe storage unit available was on the second floor which was also split level making it a 2.5 level with stairs and a ramp only to load and unload items. No elevator available. The facility was not climate controlled and it was extremely sweltering hot while moving items in and out. I found a dead rat in my unit upon moving out. All of my belongings smelled like a dead rat in my car. I have to air out and clean my belongings before placing inside my home. There was a large cut out hole in the wall in the unit observed when moving in. I tried to cover it with a suitcase but I guess that didn’t help. 2 rat traps were also in the unit. For future movers, an elevator and climate control or air conditioning would be beneficial. Thanks.
Natosha Nesby | Overall ExperienceMy access code still doesn't work after changing it 5 times. The box for the access code is illegible. I'll buy you a new one for Christmas.
Jerry McMahon | First ImpressionsGreat customer service.
ROGER BENEFIELD | Overall ExperienceWell done
Brian Barabino | First ImpressionsI rented this unit not knowing that there was not an elevator to help me get my things up to the second floor. I had no way to carry all of my things up the stairs by myself, and therefore this storage unit was useless to me and I never even used it to store any of my stuff. It would have been helpful to know this ahead of time, instead of wasting my money on a storage unit that I couldn’t use.
Kimberly Morgan | Overall ExperienceStaff was extremely friendly and helpful. Great experience!!
ROGER BENEFIELD | First ImpressionsMice over ran our storage. All they did was put a trap that didn’t work. Other than that, the storage is good.
Marcel Williams | Overall Experiencenot knowledgeable
Terrell Lane | First ImpressionsThe facility was not what I expected from my previous experience with a different Uhaul storage facility in Hawaii. It wasn’t as clean as I expected it to be and there is a very musty smell that concerns me will transfer to the fabric of the sofa, and will also be absorbed by the wood in the table and dresser. They also did not have the size that I had actually reserved online. I ended up with a smaller unit, and although the movers made it work for a sofa, dresser (standing upright), and round dining table (laying on its side), it is not ideal and will make it difficult getting things out without strong movers to do so when it’s time to vacate. It also doesn’t leave very much space for boxes. The other inconvenience is that there is no elevator. The furniture needed to be carried up the stairs, then up ramps to get to the unit on the second floor. Unfortunately, with the timing I had no other option as I couldn’t keep the movers running around to different facilities or units. If I had known these things I would have looked for something better and closer to Bay St Louis or Picayune. Although every other place that I made inquiries with only had very big units which were too big for what I needed stored. What I had reserved was an 8x8 unit and that would have been perfect. What I ended up with was a 6x6 unit. On another note, I was impressed with the selection of packing supplies for sale at the facility.
Kalena Cummings | First ImpressionsThe staff was super friendly and helpful. We unfortunately ended up having a leak in our outdoor unit that resulted in some items being water damaged and moldy. The staff were incredibly helpful when that happened and quickly got us the information for the insurance we purchased so we could claim things.
Becky Herr | Overall ExperienceMuy buen servicio en general
Raul Ibanez | Overall ExperienceThe staff was very helpful and friendly. The only complaint is the prices of them tiny little storage areas and while I didn’t use much mileage $.79/mile. Come on I’ll let you know how my experience goes storing stuff with them.
Emily Papania | First ImpressionsVery helpful and friendly service!
Ronald Byers | First ImpressionsAll of my stuff was meadow
Johnetta Gloston | Overall ExperienceNever answers phone for help or for payment
kecia markham | Overall ExperienceSo I had some problems with the paper work and calculations which could have been explained , but after the tenth time it was not . I was told to call the manager so I did . When I called the manager and explained it to her she basically told me I woke her up out her sleep and when I asked can I stop by tomorrow and resolve this what time will she be in she told me again I woke her up out her sleep in she was in a fog and did not know ! On the card that was giving to me it did not say what time to call the (manager) which I think was unprofessional and poor on management as well !!! I must say Travis helped me get in the unit which took about 20 minutes because it wasent working and he to had to keep calling inside for help so it just was not me !!!!! I appreciate Travis !! I finally just canceled !!!
Michella Mccree | First ImpressionsDiana was very friendly and helped me with a slight issue with the rental unit..
PARIS COCHRAN | First ImpressionsWouldn't use it again
SIDNEY FOSTER | Overall ExperienceSmall storage
SIDNEY FOSTER | First ImpressionsShout-out to the staff for being helpful throughout our rental experience -- from move-in to move-out.
Kristie Aylett | Overall ExperienceThe size of the unit for the price, combined with the fact that there was no lighting inside the unit and they had to put out traps far rats/roaches was quite disappointing. Combine this with the fact that uhaul's website would never work when I set up an automated payment made for a less than stellar experience.
Justin Moore | Overall ExperienceMy unit leaked some water and I had a lot of mildew
Lori McNeil | Overall ExperienceNever had any issues, place is clean and secure.
Adolf Witzeling | Overall ExperienceBest service and management I've had. Will definitely recommend and use again!
KAVAJI BEVERLY | First ImpressionsA little disorganized but everyone was helpful and friendly.
Melissa Keen | First ImpressionsEveryone I spoke to handled everything quick and made my life easy. Especially the associates who checked us in and got our storage together.
Liteshia Morrissette | First ImpressionsThey keep a cone propped in the sliding door which allows anyone to have access to the inside. I have seen people off the street shaving in the bathroom.
Stacy Smith | Overall ExperienceMy issues stem from being in the military and only having a certain time frame to be able to complete certain tasks... i.e. midnight.. so I usually had to live without some of my gear due to not being able to access it or storing that elsewhere.
Paul VanDyke | Overall ExperienceThey were so clean I could have eaten off them. .
Frank Fink | Overall ExperienceAll employees were very kind and helpful. Will definitely get my return business if needed.
Susan Rios | First ImpressionsThe Manager of this store was incredibly understanding and knowledgeable of all aspects of moving. I was given the best service I have ever had through u-haul and recommend his store to anyone needing moving assistance! 5 STAR SERVICE!!
Steven Sherwood | First ImpressionsFacility is great except no elevator so moving heavy stuff upstairs is rough. Staff is excellent.
Melissa Walker | First ImpressionsDespite being told when I rented that anytime less than a month would prorated , when I questioned staff they were indignant and stated" i don't think so , we don't do that." The staff seemed reluctant to actually work and each process was incredibly slow. They had rude tones and attitudes with all customers. I was very disappointed to observe the lack of customer service.
Kimberly Tagzouit | Overall ExperienceThe staff was always helpful. My items we're secure and stayed in great shape.
Mildred Adams | Overall ExperienceI was to get a single large storage unit. I call a few times to confirm this. When I arrived they gave me two small units that was less storage space than the single large unit I had reserved. It was extremely difficult to get my stuff in. I’m very dissatisfied!
doyle byrd | Overall ExperienceWhen we got the storage I wasn’t asked bout the insurance. I came back from working out of town and all my stuff was wet and molded. The ceiling had done fell in and wet all my things. So when I went to the front they say they can’t do anything cause of the insurance. Well as I reported it to the front come to find out the lady ain’t send it in to the boss nor noted it in the computer
Frederick Murphy | Overall ExperienceDana was extremely knowledgeable in her facility and its options, selecting appropriate size unit for me, covering all aspects during our discussion. Other staff members extremely helpful getting me moved in, into the facility to my unit, how to access via my code, and adjusting the code when the system detected a duplicated code Only intending a short stay a i am attempting to purchase a home in the Gulfport area but am highly pleased with the situation.
Rob Liggitt | First ImpressionsThey were very helpful and nice
Harold CASSIDY | Overall ExperienceThings had black mold rained in unit damaged alot of my things
Crystal Croft | Overall ExperienceI had no problems and will use Uhaul again.
Kimberly Harris | First ImpressionsThey were very helpful to us in a bad situation and was very nice and we got first month free on a storage unit. I give them a big thumbs up.
Harold CASSIDY | First ImpressionsI only needed storage for two weeks. The staff was very accommodating, friendly and customer service oriented. If I am ever in that area again and need storage they will be my go to people. Excellent!
ROGER BENEFIELD | Overall ExperienceI had a good experience with the agent that checked me in and the guy who checked in my truck. Both of them where helpful and updated me on things I should know. Both employeees were great team player
Stacy Smith | First ImpressionsUhaul as a whole seems very disorganized. We had problems making arrangements that were most convenient but also not having the facilities present at the location and times that were a arranged.
NATHAN JACOB PRADO | Overall ExperienceEnjoyed using UHAUL !!
Roderick Hunt | Overall ExperienceIt was rats in my storage, the manager has the nastiest attitude, did not try to accommodate my belongings by offering to move to a different unit or reducing the rent price, was paying to house rats!
Nekesha Lee | Overall ExperienceTerrible service! Overcharged me and it took over a month to clear up!
JOHN ESQUIVEL | Overall ExperienceEverything was superficial wen receiving my service somehow my property was destroyed from inside the truck i don't know if i was from traveling while staying at various hotels while i was on my vacat
Andrea Clark | First ImpressionsLove the Staff very helpful and caring
ANGELA HUGHES | Overall ExperienceAffordable price! Great customer service!
Regina Elliott | Overall ExperienceThe people are awesome
Denise Southworth | First ImpressionsThe manager Raulston was very accommodating. The facility was not the right fit for us long term (as for storage unit prices), but I would definitely rent trucks from this location again!
Ginger Logan | Overall ExperienceGreat service! Went above and beyond...thanks so much!
JOHN ESQUIVEL | First ImpressionsThis facility is blessed with a great and friendly staff. I will recommend this facility to anyone requiring their services. You guys ROCK!
David Cruz Wells | Overall ExperienceNa
Whitley Attaway | Overall ExperienceI received an excellent service and they tried to help me the best they could.They are a gerat team.
Luis Colon Felix | First ImpressionsGreat location and friendly staff. Dana and James provided the services we needed in a customer oriented manner. I will be using this location again soon as we try to complete our move to Gulfport.
David Cruz Wells | First ImpressionsCould be a little better organized. But still great service.
torrence harris | First ImpressionsGreat customer service and efficient. Answer all my questions. Great team members! Keep up the good work
Regina Elliott | First ImpressionsThank you for the truck storage locker. I will tell my friends to go to you.
HAL SANDS | Overall ExperienceThey did a good job.
GARY PETERSON | Overall ExperienceGulfport was ok.. friendly people ..the truck tho was horrible terrible gas mileage filled up 3 times at 65.00 dollars, the truck seem to be hard to take off.. it didnt get good gas mileage at all...
IRISH Reynolds | First ImpressionsVery helpful
michael armani | Overall ExperienceGreat assistance at this site.. Very knowledge of what I was in need of, went way beyond expectation,
Billie Anderson | First ImpressionsThe people working at this U-Haul facility on Pass Rd in Gulfport,MS were a pleasure to deal with. Very very helpful and friendly. I would highly recommend them to anyone needing storage or a truck.
Robert Arnouville | Overall ExperienceVery nice and friendly.
lisa deroubn | First ImpressionsExcellent staff and location
Daniel Bonifaz | Overall ExperienceWhile the entire experience was chaotic on my part, the Pass Rd Uhaul staff were always so helpful and accommodating when my plans changed, last minute. Kenny and Rolston went above and beyond!
Christine Smith | Overall ExperienceVery well run facility.
Natalie Householder | Overall Experience..........
XERXES BOLER | Overall ExperienceMy reservation was on on time, and delivered to the uHaul to the nearest location to my home. My uHaul truck and trailer was safe to drive my distance to Gulf Port, and I didn't exceed my miles.
gennie pearson | ReservationThe representative at pass road Gulfport miss was very helpful . But the truck I rented wasn't at location as promised. Also the unit I reserved wasn't available. The rep A&J auto market was rude!
Angela Walkup | ReservationEverything went smoothly with no hassles. The representative was courteous and knowledgeable.
Jessie White | ReservationEverytime I called about my payment the person I spoke with was very courteous and helpful. If I have 2 us another storage facility in the future it'll b a Uhaul Storage.
Carolyn Chaney | Overall ExperienceThe overlook of the place look clean well maintained but my unit got rain in it and my brand new couch got ruined and my TV will not power on now and my pictures and trays has mildew from rain on it.
Allecia Kimble | Overall ExperienceHannah and Chris was extremely helpful in assisting me with selecting the right storage unit on 9/1. The person that assisted me on 8/31 couldn’t show me the unit and gave me the wrong size.
Allecia Kimble | ReservationNo elevator for second floor storage.... not accessible 24hr unless you pay extra
Booker Jackson | Overall ExperienceThe General manager was great to work with and had everything ready when we arrived. Sean is a great GM!!!
Natalie Householder | Overall ExperienceThey told me they had a elevator when I called the 1800 # .. when I got to the storage I was informed they didn't...my unit was on The second floor.
Booker Jackson | ReservationThe wait was to long and I'm a,pretty patient person they need more staff please and thank you and where is the darn elevator! !for the the storage area
Katina Jackson | ReservationIt was fast service, the representative was sweet, keep a smile on his face at all time.
Daquone Charles | ReservationGreat customer service.
Nyra law | Overall Experienceprofessional
barene conley | Overall ExperienceI was treated well at U-Haul and I would use them again
carvin smith jr | Overall ExperienceThe storage was good but the price was very high compared to other places and it really hurt me being on fixed income.
Wanda Hubbard | Overall Experience