Customer did not leave a comment.
STAN S. | Overall ExperienceCustomer Reviews for U-Haul Storage of Coeur D' Alene
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have the equipment available at the location where the reservation is made. I have never had a good experience with Uhaul in this regard.
Russell L.Great service. In and out in just a few minutes. Same with drop off.
THOMAS T.Easy and fast online reservation. Easy access to climate controlled storage unit. Facility was clean and well maintained. Worth the extra money for the easy access, security and fast reservation online.
Kaitlin T. | Online Move InEquipment was good, people were very friendly and helpful. As normal computer systems were down causing problems, U-Haul needs much better IT/Programing Department. You should act like a nationwide company.
Daniel H.Not a thing, they were excellent.
David C.Nothing really. It was easy and well managed. The employees knew exactly what to do and were friendly and helpful.
Stephen W.Drop off was quick and easy. No complaints.
Michael R.Uhaul app sucks / doesn't work consistently. Can't rely on it to manage a reservation.
Tracy D.Staff did a great job. Everything went well.
Stephen T.Nothing. Great service 👏.
Kenneth D.Had troubles with web site. Customer service was quick and easy
Paul S.Renee was very helpful
SHARI S. | First ImpressionsThe pre-registration that is available online helps speed the checkout process a lot and also applies to the drop-off check-in.
Lawrence H.This location runs like a top and the people are all friendly and helpful.
Paul M.No every thing was fine 😊
Laurie T.I do business with them periodically. Always a pleasure to do business with.
jeff B.The woman that rented me truck I have now dealted with twice, she is very rude and tried to change me for things I didn't get, like truck hand dolly and packing blankets, she needs to be trained in customer service!! Ashley at the call center was amazing. Drop off people in Cashmere were great and I would use them again.
david R.Quick and no hassle return.
Charles L.Everything was great !!
Mike S.great customer service, clean truck, and ease of reserving online.
Aaron S.Both uhauls that we rented leaked through the door and got a lot of our possessions wet and destroyed a couple pieces of furniture.
Casey S.Perfect for what I needed. Staff friendly and helpful. Truck was a bit under powered but that had no bearing on what I was doing.
Ian R.Good service. Easy to return after hours using the app!
JOSEPH R.Great staff
Frank P.Friendly and helpful Stagg. Best ever.
RICHARD B.The facility was well maintained and well staffed. The equipment was extremely clean and serviceable. I have no complaints.
Cheryl S.Renee was great. It was fast, efficient and to rent and return!
JOSEPH R.The U-Haul door was sorta broken you have to slam it hard and they charged me for wrong location when my car broke down
MIANNALI'I M.Picked up trailer and drove it to pick up furniture, drove it home and returned trailer after 2 hours. Everything went smoothly at a good price 👍.
Rob A.Parking for customers is pretty non-existent. The spaces are taken up with vans and trucks.
Andrew C.I have rented from UHaul many times in Coeur D Alene, Idaho. Excellent establishment. Quick to rent, clean vehicles, easy return and knowledgeable employees. Thanks UHaul !
Dan J.The return slot was empty, we pulled up in the middle of the day and no one was there. There was no bell or anyway of getting a hold of anyone, just a sign telling us to stay in our vehicle and wait. My wife went in and the counter said someone is on their way. After waiting for awhile someone showed up. He too, very much like the pickup location, seemed bored of his job and you could tell he didn't want to be there. He used the absolute minimum number of words and never smiled.
Mac S.Everyone super helpful and friendly. Not sure what you need to improve.
Jon A.All went well, very efficient operation!
kevin F.great service
Keith K.Helpful staff, got what I needed for the task, it was easy to schedule, and extend my rental.
Dori L.Great service!!
Stephen L.Customer service in store and return was awesome! 5 stars
Mark B.This is my go to place for all things moving and storage!!
kelli and matthew c. | First ImpressionsLot attendant did a good job of identifying a worn safety chain while hooking up the trailer. He promptly replaced the chain with a new one before releasing the trailer. Very safety-conscious.
Jeff R.The steering was messed up in the truck one tire was straight while the other was cockeyed I had to drive slow the whole trip and felt like I was going to wreck the whole way
Antone K.Very efficient and courteous. Reserving was easy but I got a little overwhelmed and confused by all the resulting emails. Too many options.
Judi B.Best storage facility I have ever utilized. Staff are super helpful, albeit very busy. I recommend the Appleway U-Haul to friends all the time. - Linda J.
Linda J. | Overall ExperienceThe older woman who checked me in behind the counter should not be working in customer service. Very awkward sitting in the lobby and hearing her gossip with a coworker about how other customers are idiots and putting calls on speaker phone, where I could hear customer first and last name and their phone number, then making fun of them when they hung up. The person who installed my hitch was incredibly nice and professional. 10/10 service from him.
Kyle S.The elder lady at the pickup counter was literally taking bites of a burrito every other word. She was in the middle of creating some schedule and was focused on that more than my reservation.
Heiner D.Absolutely the best customer service and the cleanest U-Haul facility I have ever used. Thoroughly enjoyed working with the staff; especially the branch manager. She was top notch!
Brad and Karen w. | Overall ExperienceN/A
Thomas C.This particular sight is the cleanest I've seen....so when I need help....I go straight to them. Vickey in Idaho
Vickey A. | Overall ExperienceYou need to improve your system for answering calls. I sat waiting for work and heard people calling in, immediately put on hold, and never being answered. I personally went down to Paddys to wait and missed a call from Shane. When I found it, I called in, was immediately put on hold, paid my tab, walked (thru the snow so not a quick walk) walked in and put my phone on the counter, still on hold.
Althea D.Nothing, the service was excellent.
Daniel A.Passenger side windshield wiper barely worked. Upper right corner of box leaked and got some items wet during trip. Passenger seal not good, lots of wind noise. Previous renter pushed paper towels into window frame to seal it. Truck covered with snow when I picked it up so not noticed. During cleaning the center should have corrected this
Deane O.Youe the best stay warm Thank you
MARY R.I've never had a uhaul employee pull out a tape measure and check the distance from my hitch to the ground until yesterday. He then told me I was too high but I could buy a hitch from inside. I had to drive home and get a different hitch. I drive a stock f150 with factory tires and wheels, no one has ever made picking up a trailer that difficult.
Eric C.I appreciated that the truck was running when I arrived, it was nice not having to wait for a defrost. I did not like: these trucks are always so poorly maintained. The alignment was way off so had to hold the steering wheel way to the right to keep the truck straight. Snow and ice management is subpar. A sheet of ice flew off the trailer in the middle of the drive and nearly damaged my personal vehicle that was following. We maintain our personal vehicles in winter weather, so I expect the same when I'm renting. The truck was clean, deducted because of the maintenance.
Shane S.Instead of "fill to the full line", have something more definitive, such as "fill completely before returning"
John R.Renee Hagen and staff are providing customers with the highest standards of customer care .I would recommend this location to all.
Ray H.The pick up was easier than I expected. Service at the desk was very helpful, and the gentleman hooking up the trailer was personable, efficient, and answered all my questions.
Kim P.We moved out as we have moved from the area. We would use uhaul again as we had a good experience. Thanks!
Ariana D. | Overall ExperienceThank you Darien, Sam and Joe !
Kent G.Estimated a little low, so with gas refill and difference in estimate, $30 higher. $100 for one trip to Airway Heights and back
EVE E.Sam did a great job in replacing a defective brake control unit installed by your Scottsdale store.
Glen L.Absolutely amazing equipment and staff! Had a great experience. Thank you so much.
Dennis H.I'd also be lost in a hurry without U-haul's extra goodies & equipment to buy inside. It's a terrific place & a safe place too!
Vickey A. | First ImpressionsCustomer service at Appleway is excellent from counter personnel to outside help. I have rented numerous times and have received the best possible service . Great job UHaul!!
Jeanine D.This place was great. A well-oiled machine.(meaning the process- not the truck😄.The truck was fine too, that's just not what I meant in the previous sentence.🙄
Robin W.Excellent customer service
Jeana M.Easy to schedule an appointment. They went above and beyond in attaching my hitch to my vehicle. They explained the minor issue to the attachment I brought in and worked diligently to fix the situation. It took under two hours, and I am very pleased with the work.
Eric C.Very clean, and efficient location. Staff was helpful and efficient — only took a couple of minutes to drop off the rental.
RONALD BRANT P.I would not recommend U-haul overall to anyone.
tina H.Ur app SUUUUUUUUUCKS. went in to finish order because ur app is a total fail
Jayce C.Not affordable
Gary B. | Overall ExperienceI had the storage unit for years. Great experience with staff help and the front desk. Thank you all and happy holidays!
DENISE S. | Overall ExperienceThe rates kept going up, and being on a limited budget it was hard to keep up with the demand.
SALLY R. | Overall ExperienceThis particular U-Haul facility exemplifies the standard original high standards the company was founded on. Well done, U-Haul CDA!
Steven C. | Overall ExperienceRenee was awesome super helpful as well. Her and the 2 guys working were super funny and very helpful.
jamie l. | First ImpressionsThe double key process to get into my storage unit was annoying and tedious. Ive never had to do that at a uhaul location before. The people were mostly nice and the storage unit worked for my short term needs.
Ryan D. | Overall ExperienceClean, secure, and easy to get to. I have rented from this facility a couple of times with positive results. Storage is on the pricey side in CDA. Employees were very courteous with me.
TODD T. | Overall ExperienceGreat place to store my stuff while in a transition period of moving. Super clean and easy to work with. No issues.
Franki G. | Overall ExperienceThis location managed their storage areas very professional and were soooo very clean always a great access secure and carts available. Thank you for the years of amazing and quality help you were over the years if I had any issues you resolved them.
Sandra D. | Overall ExperienceVery Clean Indoor Storage Unit. The staff was knowledgeable and helpful with my storage unit needs. Great customer service.
Anna K. | Overall ExperienceSo nice to have a place that was open all the time. Staff always helpful and polite. Held my unit for 4 years & if there is a reason for me to need another one, I will definitely be back at U Haul.
Linda J. | Overall ExperienceVery professional and quick service. Unit very clean and I was pleasantly surprised that a lock was provided! I do have one I purchased previously from u-haul and was not able to locate it so this was a great help not having to purchase another.
Carrie S. | First ImpressionsGreat customer services! Entire staff was the friendliest I have worked with. The facilities, inside and outside, were the cleanest I have seen. Without a doubt, this location/site was the best moving experience I have ever had. Will use them again.
Brad and Karen w. | First ImpressionsLori was amazing to work with. She really knows what customer service looks like!!
GARY B. | Overall ExperienceVery unhelpful staff.
Thomas D. | Overall ExperienceI didnt realize that there was a lip nearly a foot tall into the unit. I got a drive up so I could wheel things in and out.
Larry A. | Online Move InThe only problem that I had was the hallways room lit perfectly fine. I had the biggest storage unit that was on the inside of the building. There was no lights on the inside so whenever I went there, daylight or darkness, I had to take flashlights to be able to see what I was doing inside my storage unit that would be my only complaint.
Patrick S. | Overall ExperienceI appreciate you. I’ve used you twice in the past 8 years and it’s always been a good experience!
Cammie C. | Overall ExperienceOne of the nicest U-Haul storage facilities, in fact, storage facilities, I’ve never rented from them in over 30+ years. Well lit; very clean; safe; inside always kept up-to-date. In fact, when I was moving out, they were just redoing the floors the staff at every point, whether renting storage or U-Haul, or returning our outstanding and very customer service oriented a model for U haul. Thank you!
Jacqueline G. | Overall ExperienceFriendly office staff, clean facility. A little pricey, however many people moving this way contributing to that as well.
TODD T. | First ImpressionsThe staff of the CDA location are friendly. My complaint is with Uhaul as a company. My U-box was extremely late- promised to be delivered by 07-10 but I was not able to access my box until 07-24! U-Haul customer service was horrendous. They could not locate my box or give me any help at all. They offered to give me $50 off but when I’ve spent over $2k with them, it seemed like a drop in the water. I have seen online that this is a persistent issue and I’m not the only one whom it’s happened to. I had reserved a unit through them and was later told that “reservations don’t mean anything, it’s first come, first serve”. U-Haul corporate needs to look up the definition of RESERVATION. Darian in the store was helpful and empathetic to my issues but still was not able to contact the ubox driver or expedite my late shipment. I have since moved to Keylock storage which has been a very pleasant experience. I recommend using a different company all together. Penske truck rentals off of Ramsay was better priced and very helpful. Key lock storage is about the same price for storage but I was able to get a bigger unit so in essence, it was also cheaper.
blake q. | Overall ExperienceThis U-Haul facility is much nicer than the one I was using previously. Having bathrooms, drinking fountain, and the elevator was EXTREMELY helpful.
Anastasia D. | Online Move InWill use this facility again if needed.
ROBERTA G. | Overall ExperienceNot a single issue for 7 months, top notch service from top to bottom. Insurance was easy and convenient to obtain through the front desk and thankfully not needed. I would recommend this place to anyone looking for a well kept and secure place to store valuables!
MICHAEL A. | Overall ExperienceStaff was great.
Thomas L. | Online Move InThere are not enough people to work your order desk or to answer the phone.
Jeff A. | Overall ExperienceUnsure about using the punch in code at first use. Put code in but apparent used wrong code box. Alarm sounded on first opening door. No answer at call box after multiple calls. Went to front desk. Customer agents were very accommodating and helpful.
Cory W. | Online Move InWonderful experience! I was very impressed with the facilities and the ease with which you can pay online. Great people managed well
michael j. | Overall ExperienceEverybody that worked there. Fabulous everybody willing to help you out. The place was the cleanest cleanest U-Haul I’ve ever seen in my life. I honestly believe you could eat off the floor. I have never seen anything like it. Yes, beautiful.
Patrick S. | First ImpressionsWhen my daughter went to get her stuff the key would not work in the lock. She went to the front desk for help. The woman working on 3/17/2023 was extremely rude to my daughter. My daughter left furious. A male employee came out and tried to assist her. He was not able to unlock it either. She had to have lock smith come out for a cost of 150 dollars. Otherwise service was good.
Deana M. | Overall ExperienceI accidently set the alarm off trying to get into my storage unit the first day. The online instructions were alittle confusing considering the door just opens anyways without the gate code. But the manager helped me and after that I had no issues.
Miranda R. | Online Move InStart to finish, a great experience. I was on the 3rd floor and felt worried... but with the huge elevator, the carts etc...awesome. Staff was so friendly always, helpful, patient and just lovely. I will recommend highly!
Aneeta L. | Overall ExperienceThe facility is well-kept, and the staff are friendly. However, the number of emails I received in the last few days to rate my experience is absurd. I counted over 15 so far. Do better and stop clogging up people's inboxes with this nonsense.
CASEY E. | First ImpressionsCustomer service is outstanding
Kim k. | First ImpressionsGreat facilities, very helpful employees. Only once was I not able to get in to my storage unit because of maintenance issues. Had for over a year,would recommend.
Chance H. | Overall ExperienceThis store worked with me so well. Any problem, they were on it. Quick call back if the staff didn’t know the answer- just said he didn’t know but would ask. Joey, Renee,Steve. Thank you!
Linda T. | First ImpressionsThis is exactly the kind of storage unit I wanted. I also felt like it was very safe and not gross or somewhere I didn't want to be. If I need to use storage or the U-Haul services in the future I would gladly do it!
Jennifer H. | Overall ExperienceThank you to the women who helped us she was awesome! Heidi Goins
heidi & ralph w. | First ImpressionsThank you
Kelly U. | Overall ExperienceRenee at the facility has always been the best person to deal with. I have never had a complaint with her or the facility. I was a customer for several years and would rent a storage again if I needed.
Elizabeth H. | Overall ExperienceCan't get to UHaul by phone.
Jeff A. | First ImpressionsManager and staff were very nice and helpful.
Paul G. | Overall ExperienceI get the hours, but since its so well secured, the hours I think could be 24 hrs a day.
KENNETH H. | Overall ExperienceExcellent, clean facility and helpful staff. I would definitely rent from U-Haul on Appleway in Coeur d'Alene again.
linda j. | Overall ExperienceGreat staff members at this location. Very helpful and proactive. It would be nice from the customer side to allow access until 9 pm. The mattress rack was fantastic. I have not seen one of these before and was really impressed. Great place and great experience with this local U-Haul. I highly recommend!
Mary H. | Overall ExperienceWould be helpful to have 24 hr access hours
Rebecca L. | First ImpressionsAlways a good experience with The management and employees. A very clean facility. Highly recommend Uhaul.
Yolanda R. | Overall ExperienceI’’m shocked that after paying for a storage unit for 8 years you don’t prorate the last months Rene which leaves us with a bad taste in our mouth
BOB K. | Overall ExperienceThankyou!
Maria T. | Overall ExperienceEasy to reserve and check in. Staff was friendly and helpful.
Stephanie D. | First ImpressionsClean, well lit, great staff!
Deborah S. | Overall ExperienceAlways good service.
JAMES B. | Overall ExperienceOur unit had mice - we found a dead mouse when we cleaned it out and boxes of items were covered in mouse poop. I expect more for the cost, not to mention the staff who refer to everything with storage units as a separate part of their business and out of their control. The manager Renee is curt to the point of rudeness and was so in every interaction I had there over two years’ time - including when we first showed up from an out of state move and the unit we’d booked online was not available. Renee told me reservations online didn’t reflect what she actually had on hand and I should’ve called to book it personally. No apologies were ever made and our full month’s rent for August was charged even though we moved out yesterday.
Sarah B. | Overall ExperienceStorage unit was great. Had it for over 5 years. Finally cleaned it out as I left the area. Would highly recommend.
Randell M. | Overall ExperienceI found staff rude. I had a reservation and was told that didn’t matter It was strictly first come first serve. Also my passcode didn’t work. I know what I setup
Karen V. | First ImpressionsThe only problem is short staffing and frequently, long waits for customers at the counter at popular times. I have used the online “Moving Help” 2-3 times and found that to be a great way to connect with reliable helpers. I used them for help with packing and moving boxes and things that don’t fit into boxes, unpacking too if moving locally.
JOAN W. | First ImpressionsCustomer service went downhill a bit when the woman was put in charge. I liked the guy better, forgot their names. It was always clean.
Howard T. | Overall ExperienceNever had a problem with the staff with the facility
Theresa S. | First ImpressionsNo improvement possible
Bruce W. | Overall ExperienceRenee is the perfect manager from the customer point of view.
Tyler B. | First ImpressionsMy moving and storage worries were lessened by U-Haul's climate controlled storage facility and the helpful staff. Thanks!!
Charles T. | Overall ExperienceThank you!
Trina E. | Overall ExperienceThis location rocks!!! All great, super helpful people. Great hires! So far this is my favorite U-Haul location in the Idaho Panhandle and Spokane Valley area.
Jacqueline G. | First ImpressionsVery good service!
Bella S. | First ImpressionsExcellent, clean facility. I was unhappy that early in my rental, the hours online did not match the hours the unit was accessible. Other than that, I was very pleased with the unit and facility. Tons of people moving to CDA so they can charge more, but $84.95 for 5x10 feels high. Facility is secure, and easy to get to. I do recommend.
Todd T. | Overall ExperienceThank you
kurtis s. | Overall ExperienceWell so far the place is convenient and easy to use
Kenny M. | Online Move InRenne and Leah were very helpful!!!
Dana C. | First ImpressionsDespite being one day after I pay my monthly payment I had an emergency and had to leave to Phoenix Arizona and I was not granted at least but prorated refund leave me a little disappointed to take care of the monthly payment despite the fact that my storage was only in the unit for one night
Gerardo P. | Overall ExperienceLoved every thing
David M. | First ImpressionsRenee Hagen in Customer service was very helpful.
Gerardo P. | First Impressionswhen we did go to storage unit and had questions, such as access code not working, the staff was very helpful and didn't "laugh" at our error. Easy access and clean areas.
Brian A. | Overall ExperienceGirl who helped us get set up was very good - friendly, accommodating. Woman who turned out to be the manager seemed snarly, angry, and unpleasant. Setup of account seemed overly complicated due to u-hail policies. Finding a unit was very difficult, but that appears to be due to the economy.
Inland Northwax i. | First ImpressionsBEEN THERE BEFORE!!!!..... LAURIE KEEPS THE HEATED UNIT EMACULATE!!!! LIKE THE PLACE!!! STAY SAFE!!!!
Matthew S. | First ImpressionsStorage unit was well cared for clean and secured. The person behind the counter was a bit cranky. Not sure if its a bad day when we paid our bill or what but check out she was ok.
Richard F. | Overall ExperienceI had to pay a lot of money in late fees because nobody knew how to change my payment due date to when I got paid. Finally after about a year corporate helped them to finally figure it out. I was told that I shouldn’t of had to pay all those late fees since I told them over and over again. TY
Rebecca V. | Overall ExperienceDesk agent, I think Katherine was very professional and excellent.
Johan D. | First ImpressionsLeah and Renee are spot-on helpful, knowledgeable, and professional. I’ve been a Uhaul customer for many years and there have been some challenges along the way. Leah and Renee work together as a team and always find an answer.
Kirstie O. | First ImpressionsI tried to call the direct line SEVERAL times. It would eventually go to the call center. I was in line waiting for 18 min then they couldn’t help me. Told me to call the direct line.
Darby M. | Online Move InMy storage unit is outside with no gate and I can only go during business hours because they require you to pick up a key for the 2nd lock. There is only one of these keys, so if someone else is using it you have to wait. This is very inconvenient.
Jan J. | Online Move InFacilities are terrific. Staff is helpful.
Ty S. | Overall ExperienceThe team at U-Haul coeur d alene are professional, kind and hard working. I have never seen such a clean storage center, it is great! Thank you Renee and team for the great experience in CDA, ID.
GRANT S. | First ImpressionsI absolutely love my Uhaul CdA team!!! Everyone is wonderful to work with, and incredibly professional. Lori does an amazing job keeping the units spotless, while Anne and the rest of the tram keep things running smoothly. This is THE spot to store your goods, and if I ever have and storage needs in the future would return in a heartbeat!!
Naomi W. | Overall ExperienceNice people & very helpful with security questions
Sharon R. | Online Move InThank you for the excellent service....and if I should ever need a storage unit again I would look to U-Haul first....
mike F. | Overall ExperienceRenee was very helpful and knowledgeable. I will continue to do business in the future.
Todd T. | First ImpressionsThe price, availability, and timing were perfect to complete our move up the north Idaho. The security system was a pain as most security systems are; but this one had too many panels that were not for customer use, and on on first experience, was difficult to find out which code box to use. Otherwise, very clean cut professional folks work at this uhaul.
Ariel H. | First Impressionsweb site says access to storage begins at 5am. Actual time is 7am. A number of people have had this same problem.
Bill S. | Overall ExperienceThe owner at u haul helped us and she is alway very nice,will recommend to everyone!!
Robert A. | First ImpressionsImpressed with the cleanness of storage facility, and will use the storage unit once again should the need arise.
LAVERNE C. | Overall ExperienceThe only trouble I had was with the phone system trying to get thru to my local U-Haul. Other than that, Renee and her crew were fantastic!
debbie P. | Overall ExperienceThank You
PATRICK W. | First ImpressionsTop notch service all the way around! Friendly, clear and concise instructions concerning storage facility from Renee. I even bought a hitch lock because it was both convenient and priced correctly while at the center. Thank you for the ease and the awesome service.
amber c. | First ImpressionsThe Uhaul employee that helped me fill out the paperwork for the storage unit was awesome and helpful
eric p. | First ImpressionsRenee is a rock star!! She made our moving experience a lot easier with her help. Thanks for taking care of us!!
Michael W. | Overall ExperienceThe staff at Uhaul maintained an excellent, always tidy facility. Front office personnel were efficient in my move-in and move-out. Staff member, Lori, was also friendly and keep the halls and restrooms of storage facility very, very clean. Will recommend to others but might not be necessary since my unit was rented out 15 minutes after I checked out! W A Shimabukuro
Wayne S. | Overall ExperienceVery clean, convenient, and secure
Scott and Edith O. | Online Move InThe entire staff was friendly and helpful with all our needs! I would definitely recommend this facility.
Michael W. | First ImpressionsBest people, best storage units.
Frank B. | First ImpressionsBrand new facility, immaculate, security is as good as any military base. 8-)
Scott and Edith O. | First ImpressionsVery clean and well run facility. Was a customer for 5 yrs until I no longer needed storage space. Would recommend this facility to others.
GERRY M. | Overall ExperienceGreat place safe and friendly
Darrell B. | First ImpressionsI have been waiting to be able to share my wonderful experience with U-Haul managed by Renee. From the moment we rented our first unit and then the second unit and then the box purchases and then the truck rental, it has been seamless and beyond pleasant. Moving is hard. I actually looked forward to going to our storage units, the facility could not have been cleaner every time we visited, it smelled great the restrooms were always clean, things were where they should be as far as carts and sanitizers went, I actually looked forward to going. The day we emptied our first unit felt wonderful but I seriously was saddened the day we emptied the last unit. I can’t believe what a tight ship she runs and how great her employees are, she has a wicked sense of humor and she’s no nonsense which I adored, everything in the facility always smelled so great and one night I left some of the items I had gathered in my car overnight and when I open the car I could smell the refreshing scent of deodorizer from U-Haul. Don’t get me wrong, I never want to move again and I can’t imagine I could find a better place to store store our things
Barb T. | Overall ExperienceRenee was easy to work with. She was friendly.
Janice W. | Overall ExperienceFront desk was absolutely awesome- she made the whole experience (renting pickup truck and getting storage unit) seem super easy and quick. Because of her, I will come back anytime I need something uhaul can provide.
Charity R. | First ImpressionsOnly complaint Is difficulty in contacting the local office on the phone. You have to go through a ridiculous phone tree and the first time I tried the wait time was 20 minutes. I was frustrated and hung up,
randy z. | First ImpressionsBest storage experience ever, thanks!
louis z. | Overall ExperienceWill definately use again if need storage or recommend.
Susan B. | Overall ExperienceAlways an excellent experience at this facility. All staff are very helpful, knowledgeable and friendly. Facility is always clean and well maintained.
Matt C. | First ImpressionsAl the staff were excellent and very friendly! Answered all my questions. I will recommend to all my friends and family.
Todd P. | First ImpressionsThe unit was advertised as 5 x 5 x 10. I dare say it is not actually 5 feet inside of the walls. I guess if you count to the outer most portion of that wall it is 5 feet but that wall space can't be used to account for a piece of furniture that is close to or exactly 5 feet! Actual unobstructed floor space should be used for all measurements!
Lynetta R. | Online Move InRenee at the office was very helpful, as I was out of state and needed movers to clear our the unit. She called me to make sure the movers were who they said they were and coordinated moving our items out of the unit. Excellent follow up and great service! Thank you! Carol Buehler
Carol B. | Overall ExperienceRenee was very helpful and knowledgeable
GARRETT C. | First ImpressionsExcellent experience, but I did find the need to input my security code into a separate security panel after using that code to check in a little confusing. Only because I did not see that panel at first glance, perhaps a sign above it would be slightly more effective.
CHRISTOPHER G. | First ImpressionsFacility is always very clean and staff is always amazingly helpful! We have used this facility for 7 years straight and have always had a a great experience with staff and ease of facility use.
VACASA L. | First ImpressionsAmazingly clean and maintained and nice that a lock as provided
Charlotte H. | First ImpressionsThis move has been horrid the only good thing about it was the way your staff took care of everything
john m. | First ImpressionsEmployees were rude, never could talk to someone in a timely manner, didn’t matter if you called or went into the store you had to wait forever.
Alivia M. | Overall ExperienceSam was super helpful and got us taken care of. Thanks again!
Vanessa B. | Overall ExperienceThanks. Good people who I worked with.
Sarah K. | Online Move InRenee, the manager, was great. We checked in a few days early, no problem. The staff was available & friendly and made sure we had everything we needed to be successful in our move. The facility was very clean & very secure. We will definitely recommend this facility to others. Thanks for your hospitality.
Vanessa B. | First ImpressionsLeigh was a fantastic help. She went the extra mile. Give her a raise!
Matthew D. | First ImpressionsClean, safe area with good access. Staff very helpful.
ROBERT P. | Overall ExperienceIt was over booked and I had to wait for availability. I didn’t use U-Haul storage due to inconvenient location within building
Peter B. | Overall ExperienceBest-run U-Haul storage I've yet used!
George S. | First ImpressionsThe local staff and manager Renee were great. My problem was with the system/call center who reserved a unit for us that was not actually available. I had an email confirmation and Renee found my reservation, but the unit reserved hadn’t been available in months. I arrived with a truck full of furniture and six people to unload only to discover that my reservation was worthless. Luckily, Renee found us another unit!
Sarah B. | First ImpressionsIf it would’ve been something that was easy to do, we would’ve left this location from the get-go. My husband is a disabled veteran, and even though you your website says that a veterans discount is specific to each store this store did not honor a military discount. They not only didn’t offer the military discount but they hiked up our rent every single year at least five dollars. There was a man living in the unit as a result many of our belongings were destroyed with mice infestation due to the food and everything left in the other tenants’ unit/apartment. The access hours were supposedly until 10 PM but an alarm with sound as soon as we enter the building anytime after seven. Up until this last year it was impossible to get a hold of somebody by phone at that location should a situation arise in often it did there was always U-Haul trucks and trailers parked give me no vehicle access to where our unit was.
Jessica M. | Overall ExperienceHad a question and called. Recording is ridiculous. Long speech and then extra long wait. Had to go twice before could get an answer.
Susan O. | First Impressionsthank you all staff members you are doing a great job always friendly and helpful
DON F. | Overall ExperienceOnly one issue with the storage facility. That people were allowed to enter the building without using their keypad or their code which often times the alarms were set off by people opening their units without checking in first. Happened about half the time I’ve visited my unit. Very irritating. Especially for someone who has tinnitus.
dennis h. | Overall ExperienceOverall, I had a good experience with U-Haul in Coeur d’Alene. I experienced a few frustrating administrative issues over the course of having my belongings there including being called to provide my credit card over the phone for billing despite my card being on automatic payment for over one year at the time that I received that called. Also, after moving my belongings out of storage and checking out with the manager, I received 2 or 3 calls asking if my belongings were out of a unit that I did not have (nor ever had) my belongings in. Finally, despite checking out or removing my belongings on the 23rd of the month, I was not offered a refund for the remainder of the days that I did not use the unit. One unit was only used for 7 days out of a month’s fees and another unit was used 5 days. I realize this may be company policy, but it really seems good customer service since I am no longer using the unit. Thanks.
Deborah S. | Overall ExperienceVery good facikity. Would definitely use again. I found the manager Rodney and cleaning staff to be excellent and nice. Thank you.
KIM D. | Overall ExperienceI canceled ANOTHER storage unit in order to use Uhaul. My reasoning: 1. CLEAN 2. SECURE 3. INSIDE 4. LOCK INCLUDED 5. STAFF EXCELLANT 6. 1ST MONTH FREE!!!!!!!! I recommend it to everyone.
Mary W. | First ImpressionsI wanted to thank Mr. Patch and his crew at Coeur d Alene U Haul. I had a corporate hicup with my initial storage/truck reservation and actual availability at the facility. But for Mr. Patch, whom stepped up with a temporary fix and ultimate fix, I would have been in a real jam with my logistic moving situation. All were very helpful and made my experience positive. Please forward to corporate. They need to know That the Coeur d Alene office is well managed on behalf of u-haul. P.S. Corporate needs to use Mr. Patches voice mail for their advertising! Regards, Kent Durand
Kent D. | Overall ExperienceAlways a good experience at this uhaul
Shawn J. | First ImpressionsHoping to see a bigger Unit open up soon because I need more space. My mom has been using this facility for 9 years. I told her I would be looking for a storage unit and I knew she was happy with U Haul so that's where I went. The manager Rodney was great and it perfect for me because I'm in a wheelchair. Thank goodness for elevators.
Deborah H. | First ImpressionsThe facility people were very helpful, but I wasn't happy with the call center. They made a reservation for me for a 10 x 15 Climate controlled storage, but when I got there the next day (as agreed upon) , they had no units available! The counter woman scrambled to accomodate me and I ended up with 3 units all spread apart and not the size I needed. I took them as I needed something to start storing my stuff! I think that's very bad practice to not check availability before having a customer give his credit card to hold a storage and have him go down to the facility (especially in these times) and find nothing is saved for you! If the counter person hadn't found something, I would have never used U-Haul again!
debbie P. | First ImpressionsThe staff was great, only issue is access can be cumbersome depending on where your unit is located.
Diane D. | Overall ExperienceMy unit flooded from the back baseboards & it leaked thru thin strips of plastic overhead. Plus my desktop PC (monitor and full tower including cordless keyboard & mouse) were stolen from the unit.
Lynn N. | Overall ExperienceThe facility was extraordinarily clean and it was very appreciated! Lori did an amazing job keeping the space clean and organized!!
Scarlett R. | Overall ExperienceThe sight was wonderful and renee in particular. The call center needs some help to
mindy s. | Overall ExperienceLove the people. Some more helpful than others. Access to outdoor unit NOT 24 hours. Concrete block in front of my unit that no body can move was inconvenient to move things in/out unit
Jessica W. | Overall Experiencevery good experience. Office staff was very nice, polite ad patient
Brb W. | Overall ExperienceI was very happy with how easy and convenient U-HAUL storage is.
alicia d. | Overall ExperienceGood value
Casey B. | Overall ExperienceRodney super friendly and helpful
Melissa B. | First ImpressionsGreat Service,
Doug B. | First ImpressionsThey made everything easy and convieient. from the return of the trailer to get the locker.
charles c. | Overall ExperienceNone
julie h. | Overall ExperienceRodney and his crew we’re so nice and Professional. Making moving easy
Kathy H. | First Impressionsservice great and price was right.
Casey B. | First ImpressionsGreat customer service!!!
MARCEA M. | First ImpressionsThank you for making our move smooth!
BILL W. | Overall ExperienceStaff was efficient and helpful. Facility was warm and clean.
STEVE O. | Overall ExperienceLocation is very congested, outside keycard reader never worked and always understaffed. I can recall only one occassion in at least 10 visits to the office that I didn't wait in line at least 10 min
Joseph P. | Overall ExperienceThank you
DALE M. | Overall ExperienceThe storage facility was very clean; I was comfortable storing my belongings there. Check in procedures were unclear when I rented the unit but clarified on next visit. Staff helpful and patient.
Kenneth E. | Overall ExperienceStaff helpful and knowledgeable. Equipment clean and in good operating condition. Storage facility spotless and convenient.
BILL W. | First ImpressionsOne criticism: CDA U Haul’s loading & driving access through its yard are very congested and a safety hazard for the company and customers. CDA employee Lori is a true asset to U Haul and customers.
marc s. | Overall ExperienceWould honestly never use again! Most of the staff that we delt with was not helpful! Rodney helped and was awesome! Took a week to get a hold of him and like a total of 5 hours on the phone..uhg!
Colton B. | Overall ExperienceIt's not just a storage, its a facility that you feel safe leaving your belongings. All the employees are nice and helpful. Wasn't super expensive for what the facilities offer.
Karl K. | Overall ExperienceRenee was good
Jeffrey K. | First ImpressionsGreat
Mike B. | Overall ExperienceWould constantly be ignored by front desk who would sit on the computer and act like she didnt know we were standing in front of her for 20 mins. When we did get helped they were rude and unpleasant
Andrew T. | Overall ExperienceGreat experience!
Karen Z. | Overall ExperienceNever had a problem with my storage unit.
YVONNE B. | Overall ExperienceRent increases too often, and much to high. Became unaffordable for me.
MIKE K. | Overall ExperienceYou folks are nothing like the U-Haul storage I have in Lynnwood, WA. Ya'll are friendly, knowledgeable, fast, and super enjoyable to work with. It was a very good experience to do business with you.
Robert L. | First ImpressionsVery convenient location and immaculate cleanliness
ED G. | Overall ExperienceThere were numerous times my storage unit was blocked off because they parked trucks directly in front of my unit. I had a foot of space to move my stuff in and out of my unit.
Samantha I. | Overall ExperienceThere are too many uhaul trucks trailers and equipment in the way. Navigation in that facility sucks.
Travis B. | Overall ExperienceI would recommend this storage facility to anyone looking for the best rates and security around!
Rachel V. | Overall ExperienceSuch a great team of people! Rodney does a great job leading the team, and I really felt that my experience was a positive one!
NAOMI W. | Overall ExperienceI was very pleased with everything; no long lines, convenient location to get boxes and return for recycle. Accommodated our need to have elevator close by our storage unit due to semi-handicapped.
Elizabeth B. | Overall ExperienceLori was incredibly helpful.
Robert B. | First ImpressionsManager Rodney is superb as well as the entire staff.
Chris D. | Overall ExperienceEasy in and out except I set off the alarm when I added my lock. I didn't actually punch my code/number in therefore it went off when I went to open it. Now I know it works, WELL😁
Letha R. | First ImpressionsGreat service
julie h. | First Impressions"I don't know" seemed to be the most common refrain from the friendly employees. At least that was honest, their lies were worse. I will NEVER use U-Haul's services again and will tell everyone I know
Mary A. | Overall ExperienceWish there was 24-hour access
Michelle E. | Overall ExperienceThe employee who helped me was patient and gracious and very helpful while I was making decisions about storage unit size. Then she showed me e earthing about the storage unit abd process.
Jennifer B. | First ImpressionsThere is too many trucks in driveway areas and they move them while you’re collecting your household and then can’t get out like you did just 5 minutes before That’s the cause of my vehicle damag.
Peggey H. | Overall ExperienceWonderful staff, locación, and building
Jesus Q. | Overall ExperienceGetting in and out was a joke. Stupid design. Would never use their services again.
Eric S. | Overall ExperienceDidn’t like that I had to pay for a full month when I moved out on the 13th. The constant increase in price was concerning
KAREN R. | Overall ExperienceGreat customer service, friendly staff, clean storage unit.
John S. | First ImpressionsThese folks made my moving transition seamless. All the staff were engaging, helpful, knowledgeable and friendly. Of all the Uhaul locations I've used, this is the best one by far!
Michael E. | Overall ExperienceEverything was always very clean & easy to access. Sometimes parking was crowded.
Sussan E. | Overall ExperienceBest Storage facility I have ever seen!!! Can't say enough about your excellent staff and customer service. This facility is spotless.
NONA F. | Overall ExperienceGreat staff, awesome facility, and I highly recommend using this place.
George G. | Overall ExperienceAt times the store is understaffed as it is a busy place but everyone is very helpful
SHELLEY B. | Overall ExperienceI loved how clean the units and facility are.
Jordan B. | Overall ExperienceThe manager, Rod, is excellent. Very professional. I have referred several people to his U-haul store and they are impressed with the way it is run, clean, and safe.
Sug I. | Overall ExperienceUnit still has company lock on it and the card to get into building wasn't working but the employee fixed it.
Ronna S. | First ImpressionsI have only dropped off at this location. But every time, I was met with a smile and excellent customer service. Moving is never fun, but CDA UHaul makes it better.
Paul d. | Overall ExperienceStaff was very helpful
tully d. | Overall ExperienceI loved it here. The staff was amazing and always very helpful and friendly. They even helped by working with me with my bill. Highly recommend them to everyone
Tiffany K. | Overall ExperienceBest in the area!
Lyman B. | Overall ExperienceThank you to Bobbie, the driver that delivered my U-boxes.
Ginna M. | Overall ExperiencePerfect
Joseph B. | Overall ExperienceWhen it rains a big puddle of water stands in front of number 12!!
Duane C. | Overall ExperienceI was very happy with the people and facility will all use the service when I need to
Timothy K. | Overall ExperienceAlways great that’s why we come back when we need short term storage
Leslie K. | Overall ExperienceRod is very professional. He deserves a raise!
Stephen M. | Overall ExperienceRod and his crew work hard too make your moving experience Great, very professional location!
David B. | Overall ExperienceHaving a storage unit inside a building was a plus. It kept things in a controlled temp. and access was also convenient, and having carts to move things was very helpful. Thank you.
Richard W. | Overall ExperienceThank you for helping in getting a larger storage for my daughter. Your service was prompt and when she arrived at your facility you were very accommodating!
Laurine P. | ReservationI reserved storage unit when I reserved a truck IGo to unload 20ft truck, no unit available? Talk about stress.! Spokane had 1, $70 more + 50 mi out of my way. I refused. Mgr finally found a unit
Lori W. | ReservationCDA UHAUL is a great place with great service. The facility is very clean and the people working there are happy to help make the moving and storage process as convenient as possible.
Charles T. | Overall ExperiencePhalen in Coeur d’Alene was great! He was helpful and kind. He made moving less stressful. (Because moving is always a little stressful in general)
Glenna M. | ReservationMgr Rodney was very professional and his crew followed the example he sets for this store! Five star operations!! R David Bliss customer
David B. | Overall ExperienceRodney and his staff are always fast and friendly. Nice doing business with someone who cares about customers and the service. Thank you!
Michelle L. | Overall ExperienceRodney and staff are totally awesome to me at all times. I couldn't be more pleased with this location! Timothy J Wulff
Timothy W. | Overall ExperienceI recommend this place and if I ever need a storage unit again I will come back here the staff is very friendly
stacey s. | Overall ExperienceVery fine working team! A special Thank You to the maintenance/cleaning team; always keeping our facility clean. Highly recommend this facility & staff!
MARK S. | Overall Experiencethe staff was always very friendly and Knowledgeable.
CARLETON S. | Overall ExperienceThe facility was clean and the staff was terrific.
Dale S. | Overall ExperienceIt was what I needed when I needed it. Thank you.
wayne c. | Overall ExperienceWould have been Above Average rating if it wasn’t for 2 things. 1st, my rates went up twice. Started out as $49.95 a month & went to $64.95. 2nd, not enough employees. Ended up waiting and waiting.
DAKS B. | Overall ExperienceVery nice facility. Crystal is great!
Andrew W. | Overall ExperienceAll personnel were helpful when they could be, although sometimes not too knowledgeable of their computer system. But all in all it was OK.
ALEXANDRA S. | Overall ExperienceRod was very helpful.
Don P. | Overall ExperienceThe card system regarding getting in and out was confusing at times.
Fran L. | Overall ExperienceA very busy facility. Had to wait for some time if needed to speak with associate or make payment. Otherwise great service when needed.
Debra S. | Overall ExperienceUor experience was very good
Don P. | Overall ExperienceI love Rod and his crew, absolute professionalism, I was a customer with a storage unit for 4 years.......THe ONLY problem I had was not having access up until 10pm nightly,
MAGGIE M. | Overall ExperienceVery good!
Carmel B. | Overall ExperienceManager Rod, is rude to customers and his employees who lack simple training. Each employee has a different understanding as to what the actual policies and procedures of the company are. POOR SERVICE
Cimberlie Q. | Overall ExperienceGreat Storage - Clean and secure.
aaron p. | Overall ExperienceParking lot was always a cluster. Trucks parked everywhere, with no real organization. Entering and exiting the lot was always a nightmare. Staff never super helpful and always seemed mad.
GARY J. | Overall ExperienceThere always seems to be things that come up that's out of tour control but the staff at the Appleway CDA store were very helpful, courteous, and accommodating!! Will always recommend them to others!
Tina B. | Overall ExperienceIf I had to do it again, I would most definitely use this location. I wish all locations were as great as this one they really set the bar high. Thank you for all your help.
ERIC B. | Overall ExperienceNice storage solution!
Joseph L. | Overall ExperienceI would highly recommend this facility. I appreciate the cleanliness
JOHN S. | Overall ExperienceI have nothing negative to say about the facility or service ... the continued price increases made it impossible to stay.
KEN C. | Overall ExperienceYou sent me this survey 146 times... Please stop the emails... otherwise everything was great! :)
angela b. | Overall Experience