Customer Reviews for U-Haul Storage of Cedar Falls
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

130 reviews

6110 University Ave   Cedar Falls, IA 50613

(319) 268-0471

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Office Hours

Always Open On Your Smartphone

Services at this Location:

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(319) 268-0471

6110 University Ave
Cedar Falls, IA 50613

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James Clymer  |  Online Move In 
Rating:
3.0

Snow blows destroy the storage foundation according to staff. I eventually just bought a big storage for at home cause stuff had water and pest damage due to huge crack in floor and an entire corner of floor missing

Jessica Gombert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEB KALKWARF  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Glissmann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbra Hildebrand  |  First Impressions 
Rating:
5.0

Website was not seamless and I had to start over a couple of times to get through.

Edward Narigon  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DEB KALKWARF  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE CALLIHAN  |  Overall Experience 
Rating:
2.0

The reason for the low score is that someone removed some sheet metal screws and I can get into the neighbors licker

Steve Bowman  |  Online Move In 
Rating:
5.0

Very friendly staff

Chad Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andy Ferris  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Emily Galindo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MITCHELL LINDBERG  |  Overall Experience 
Rating:
4.0

Overall great place - a few administration issues but UHaul addressed quickly Thanks

Brad Mikelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Huang  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Hamm  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Hamm  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tessa Bultsma  |  Overall Experience 
Rating:
5.0

Did not get the storage unit it was to small but it was clean and well lit

Markiyonno Winston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Beth Rygh  |  Overall Experience 
Rating:
2.0

The unit that I had reserved was taken. They gave me another with no lock. Had to go to a service center and get a lock Three days later they said they cut the lock off And the. Realized it was mine. I hope My stuff is still there when I retuen

Brad Mikelson  |  Online Move In 
Rating:
5.0

Easy check-in/check-out process. Clean and safe grounds.

Michael Vandeventer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jolene Engel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Iseneker  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jennifer Houdek  |  First Impressions 
Rating:
3.0

Thank you for your services

Linda Willams  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BRIAN MOTZKO  |  Overall Experience 
Rating:
5.0

Thank you!😃

Linda Willams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kendra Wohlert  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Meghan McKinney  |  Overall Experience 
Rating:
5.0

Knowledgeable staff, fast and convenient sign up

Ihor Kavuza  |  First Impressions 
Rating:
5.0

I was very satisfied.

JAN WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bailey Potratz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candy Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Engle  |  Overall Experience 
Rating:
1.0

The space was dirty and smelly. Water leaked in from the unit next door and got the only item I'd placed there, a rug, wet. When I went to cancel my contract, I was treated with respect but expected a refund in any amount to make up for the bad experience since I'd been there only twice, and 10 days or so in total.

JENIFER BREYER   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYCE OLSEN  |  Overall Experience 
Rating:
5.0

Staff was very helpful.

Brian Devine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Toutai   |  First Impressions 
Rating:
4.0

Is it customary to need two contacts with their home addresses for storage. And is it policy to call, on the spot, the contact I gave for the Uhaul cargo van? I rented a Uhaul in May of this year and I don't believe I needed to give a contact at all and if I did I know that there was no call to the contact that moment or any moment since them. I was disturbed by the behavior, thought it invasive and unnecessary. If this isn't standard I want to know because I'm very concerned about what might be done with thar information, addresses and phone numbers of a friend and a family member. But it was the phone call that truly disturbed me. The other employee who checked in my van was extremely nice and helpful, made me feel respected and at ease. The person who checked me in was nice enough but aggressive with his questions for sensitive information and, like I said, the phone call to my brother (very early in the morning for him because he lives in an EST time zone). I gave high ratings above out of respect for the worker who checked in the van and also helped with a snag I had related to getting into storage. I hope this helps you understand my experience.

Michael Gossman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie Webb  |  First Impressions 
Rating:
2.0

There's a 40$ fee if you din't turn in your key card according to ending service through the website. You are required to leave the card in the storage unit. But, you can't get out of the storage property without using your keycard to get out. Had to make a separate trip from 2 hours away because of this

Jerod Heichel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jamey Fox  |  Overall Experience 
Rating:
5.0

The only complaint I would have is the guys are over busy and you can be waiting a while sometimes to be served. Maybe a few more computers and employees would help. Otherwise excellent service and they are so friendly.

Mary Knebel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lexie Jurgensen  |  Overall Experience 
Rating:
5.0

Always got called by my first name when entering the store.

Holly Lowder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garrett Furnal  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Allan Hawkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michaela smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Devine  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LANA ROLFES  |  Overall Experience 
Rating:
4.0

Excellent except the truck breaking down

Noah Hovey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyrese Simmons  |  Overall Experience 
Rating:
1.0

I moved out over a year ago i have called and spoke to you people. I moved out right after aundreaya left!

Brandy Flores  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Andrew Gobert  |  Overall Experience 
Rating:
2.0

I have been trying to get ahold of someone about this but cannot reach anyone! I need to be contacted asap

ANNE JORDAN  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Amy Patison  |  Overall Experience 
Rating:
2.0

This was the worse experience I ever had with this company. You have the most unfriendly rude staff. Everything I tried to get I to my storage unit I was iced out of the building. When I tried to talk to the staff about it I was hung up on. Spoken to very rudely. Cused at and just plain disrespected. I will never use this company again and never recommend it to anyone. I'm even trying to get my friends to move out .never have I ever been treated with such disrespect and I wish I ever came to your company. I spent so much money there only to be treated with the most disrespect possible. I'm seriously thinking about taking my compliant to the BBB. YOU SAY CONTACT UHAUL TO RESOLVE DISPUTES U TRYED AND GOT HUNG UP ON . DARE YOU TO PUBLISH THIS ONE

Toni Lundgren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erika Scharff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mambo Emedi  |  Overall Experience 
Rating:
5.0

Love the security of the University Ave units. The store hours are great are very accessible, and the employees have always been very kind. Suggestion: provide a lock-cutting or lock-smithing service. I think using the customer’s ID to prove that they in fact are the renter is a viable option in order to still be secure, but provide a convenient and necessary service. Being a renter here, I learned that the locks literally freeze, and because of this, renters may not be able to access their unit. Also, the keys provided with the locks sold are quite weak, and are prone to snapping in the lock, especially if the lock is frozen.

Elizabeth Anderson  |  Overall Experience 
Rating:
5.0

Rent was a little high.

Don Tomanka  |  Overall Experience 
Rating:
5.0

Was very knowledgeable about what was available.

Janice Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jo Ramos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan Lehman  |  First Impressions 
Rating:
1.0

I paid for a unit I couldn't get in after 2 hours on phone still nothing still nevergot a call from GM

Michael Slade  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

carl hodges  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danny Gifford  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrea Christopher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darlene barnick  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cory Linsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Hoeppner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erika Scharff  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Malinda Van Hauen  |  Online Move In 
Rating:
1.0

I rented a storage unit online. Filled my truck, drove to the storage unit and there was a lock on it. Called U-Haul and was told they double rented it and there was nothing but a 5x10 left. Would not work for me so I had to cancel the order. Wasted a long time on this...the young man who helped me was nice and they tried but I literally have the worst luck trying to make U-Haul work for me

Maribeth Boelts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christin Burbey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan Harrison  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sage Cappi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW OWEN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Seth Bamford  |  Overall Experience 
Rating:
3.0

Had some issues getting auto pay set up and it was difficult getting in contact with anyone. Also issues with cancelling unit. I called to confirm my request was received. It was, but nobody fulfilled my request until I called to make sure it was.

JEREMY RUCKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis Dirksen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dave Lau  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nayelee Martinez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cindy Savely  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alan Harrison  |  First Impressions 
Rating:
3.0

Interior storage units not well marked from outside when driving around to find. Was given access code & storage locker # but was not marked on outside of door. Was told there would be a lock inside, not true. Had to go get own lock.

Chris Wessling  |  Online Move In 
Rating:
2.0

My storage unit leaked water the manager wouldn't not speak to me or inspect my unit. When I went to check out of my unit I found he had made his own rules for check out that are not listed online or printed anywhere but required by him before they will cancel your unit.

Karen Andersen  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cole Sibenahler  |  First Impressions 
Rating:
5.0

The main office staff ( Eric J.) has been extremely helpful, patient, efficient and friendly, thank you! In general, it would be great for the company to: 1. Have office hours at the facility itself 2. Inform customers before first visit to the unit that there is a temporary lock ( I needed scissors to cut it, and did not have it with me) 3. List a helpful phone number at the facility (gate, maybe)

SIMONA BOROIANU  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Julie Kuhns Kolpek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol Eastman  |  First Impressions 
Rating:
4.0

Overall a good experience except the lock bar was improperly installed so door did not totally close shut down to ground ..i had called at least 2 times to have it fixed when we first rented it and also contacted u haul by email about the problem and it was never fixed the whole time I rented it. Should have received some sort of refund as I moved out over a half month before rent was due again

Sue Boyd  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Danielle Shea  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony Auge  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia Bury  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirley Roney  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christopher Jebe  |  Overall Experience 
Rating:
5.0

Had a clean, convenient, large unit for us. Drive up access.

Mike mishler  |  Overall Experience 
Rating:
4.0

Only complaint was no pro-ration on my last month. My son moved out 5/25 and i was billed 5/20 - so, basically the unit was empty for 3+ weeks but overall it worked out given the circumstances we had to deal with. Thanks.

Mike Obrien  |  Overall Experience 
Rating:
5.0

The UHaul Storage on University in Cedar Falls is convenient to the UNI campus. It is well maintained; our unit was very clean. The facility is secure with access needing a key card. My only suggestion is that signage on University makes it harder to find the entrance.

Paul Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelly Bellendier  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

brad boyle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Fischels  |  First Impressions 
Rating:
3.0

At check out they said I needed a picture of the unit. Nobody said that any time earlier. On phone they said they would do a walk through. So it cost me an extra trip back to get a picture. Kind of stupid.. Last min.. Crap..

Mark Peters  |  Overall Experience 
Rating:
5.0

N/A

Kyle Nelson  |  Overall Experience 
Rating:
5.0

Good

Jim Hall  |  Overall Experience 
Rating:
2.0

The storage unit was great. It was very helpful. The part of my experience I did not enjoy was the customer service. There was none.

Keith Sieren  |  Overall Experience 
Rating:
5.0

Your store goes the extra mile to make things work during a stressful time. You understand how important good customer service is, and practice it. No attitudes here. You can tell this is a well run!

julie pauley  |  First Impressions 
Rating:
5.0

Everyone was very professional, helpful, and friendly. I just relocated this area and they made me feel very welcomed.

Elizabeth Kast  |  First Impressions 
Rating:
5.0

Everything was fabulous.

Joe Buck  |  Overall Experience 
Rating:
1.0

My unit was never accessible because the system was never online. We made several trips trying to get help to get our belongings, wasting gas, time and money. My belonging were soaked and wet.

Ashley Thornton  |  Overall Experience 
Rating:
5.0

Everything was great

Joe Buck  |  First Impressions 
Rating:
2.0

Was not able to rent a second unit online.

Danielle Vogel  |  First Impressions 
Rating:
5.0

The woman who helped me was gracious, welcoming, and helpful, and I felt happy to have chosen UHaul for a storage area.

Barbara Morrison  |  First Impressions 
Rating:
4.0

Everything went as smooth as possible. Staff was very good at explaining everything to me

tim ZAHNER  |  First Impressions 
Rating:
2.0

All my beds were molded and there was mouse poop in an on all my things

jamie hoffer  |  Overall Experience 
Rating:
4.0

Very nice. Liked having a place to put my things til I found a place to rent. First month free was very nice. Units were very clean n I'm a secure place.

Susan Spangler  |  Overall Experience 
Rating:
2.0

It took 3 times to get the contract to go through and the workers decided they could tell my 3 year what he can and can’t do. Wasn’t a fan

ASHLEY MCCREADY  |  First Impressions 
Rating:
4.0

Very happy with the service

Bruce Correia  |  First Impressions 
Rating:
5.0

Everyone was helpful and I will be returning soon. Thank you.

sheri ciseros  |  Reservation 
Rating:
5.0

I needed a spot to keep a few items secure for a couple weeks. The free month storage offer after renting a U-Haul truck was just what I needed. The whole experience was very helpful & positive.

Traci Hahn  |  Overall Experience 
Rating:
2.0

Their urgency when it comes to helping customers does not exist. I waited two days for them to cut off a lock that they put on my unit despite the fact that there was not any reason to.

Jessica Sydnes  |  Overall Experience 
Rating:
2.0

When I wanted to move out, the customer service person was very rude telling me I needed photos and the lock to prove I had moved out. Nothing was in the contact I had signed! Better communication!

Cheri Mabon  |  Overall Experience 
Rating:
5.0

Great service

CHRISTOPHER SRIGLEY  |  Reservation 
Rating:
3.0

Renting storage space via website never states you HAVE to visit a U-haul store in person to finish the process. Online ordering is complete waste of time...just call instead!

Jon Simpson  |  Reservation 
Rating:
1.0

Unit had not been emptied/cleaned. Management said it was my fault for not picking a different unit. Tried to contact regional office several times with no response. Will not use UHaul again.

Ryan Haynes  |  Overall Experience 
Rating:
5.0

Mac was a great deal of help. Good guy.

Darious Burkett  |  Overall Experience 
Rating:
4.0

Payment issue was the only problem. Resolved easily, but was a significant pain.

Thomas Corchado  |  Overall Experience 
Rating:
2.0

My keycard wouldn’t work and I was told somebody would be out there to open the gate for me and after an hour I wasn’t contacted and had to drive to an office where he didn’t know what was going on.

MICHAEL HAGEMAN  |  Overall Experience 
No reviews have been submitted for this location.

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