Customer Reviews for U-Haul Moving & Trailer Hitch Center of Newport News

5,622 reviews

14861 Warwick Blvd   Newport News, VA 23608
(1 mile from Denbigh Blvd heading to Fort Eustis, Next door to WaWa on Warwick blvd and beechmount)

(757) 877-6062

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(757) 877-6062

14861 Warwick Blvd
Newport News, VA 23608
(1 mile from Denbigh Blvd heading to Fort Eustis, Next door to WaWa on Warwick blvd and beechmount)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

NATHANIEL P. 
Rating:
5.0

Customer did not leave a comment.

Juanita R. 
Rating:
5.0

Nothing everything was great when I rented the van the employer, that was at the counter explained everything to me very well, and she was very polite.

Jean R. 
Rating:
5.0

Arnold is a great and friendly GM. Store was very busy but the the professionalism of the staff was excellent. Customers were in and out in 5ish minutes or less

RAYMONDDANIEL S. 
Rating:
5.0

Customer did not leave a comment.

George N. 
Rating:
5.0

On all trailers wheel lug nuts need to be tightened. Before I packed trailer lug nuts were tightened. Trailer tires were new and body clean.

daniel M. 
Rating:
5.0

The truck I used needed an oil change but besides that it was great !

Tara P. 
Rating:
4.0

Customer did not leave a comment.

Dermont W. 
Rating:
4.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
3.0

Driving this truck was terrifying to say the least. 1st and 2nd gear sounded like every cylinder had a misfire then the rest sounded like a distant jackhammer, the bumper was held on by 4 large zip ties, and the suspension sent us flying out of our seats at the smallest road imperfection. Then once we arrived and started unloading, we found that there was a crack in the roof that let rain in and soaked all of our stuff. We dropped the truck off and informed the employee who had no concern whether the truck is a death trap or not. I do not recommend using this particular uhaul store if you can avoid it.

Benny V. 
Rating:
5.0

Customer service was awesome and well focus on each customer needs . Thank you so much.

Rose G. 
Rating:
5.0

Customer did not leave a comment.

Larry Q. 
Rating:
5.0

Customer did not leave a comment.

REBECCA A. 
Rating:
5.0

Thanks for your service

Helson R. 
Rating:
3.0

Make sure that the vehicle does not leak inside on your stuff.

Regina L. 
Rating:
5.0

I drive past 5 Uhaul locations to use this location. The staff and equipment and hours of operation are always excellent.

Mike V. 
Rating:
5.0

The pick up and drop off was great for me. Nothing needs to change in my opinion.

George M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Have trucks available at pick up times

Tawnya B. 
Rating:
5.0

Customer did not leave a comment.

Magdadeen G. 
Rating:
5.0

Customer did not leave a comment.

Jermont L. 
Rating:
5.0

Customer did not leave a comment.

Julio C. 
Rating:
5.0

The gas gauge on the van did not work. The tires are worn.

Bill W. 
Rating:
3.0

Customer did not leave a comment.

Chelsea A. 
Rating:
5.0

Customer did not leave a comment.

Allan W. 
Rating:
4.0

$140.00 for 8hrs for a local move of less than 40 miles in a truck that cut off on me twice is absolutely ridiculous. Not inspecting or maintaining your vehicles is not good a policy at all. I will be notifying VA state police in regards to this policy. Worst experience ever, and I've used Uhaul many times in recent years, I won't ever use the company again, and would never refer it either. Please do better!

Angela M. 
Rating:
5.0

Very good customer service

Jimmy C. 
Rating:
5.0

Very good costumer service

mohammad A. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
2.0

Make sure the equipment being ordered is being supplied. I was first told I ordered something I did not order. Then I was told they didnt have what I did order. I then had to pay additional cost for something I did not want, but had no choice but to get to complete my move.

Shaniqua J. 
Rating:
5.0

Your team were professional and friendly. They were outstanding Representatives for U-Haul

Alfred B M. 
Rating:
5.0

I really enjoy the customer service, both face to face and on the telephone, from all the U-haul personnel... kudos to U-haul

Alfred L. 
Rating:
5.0

Very friendly service, they helped me with everything I needed

Miguel R. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

Ann-marie L. 
Rating:
5.0

Very nice personal

John W. 
Rating:
5.0

Affordable. Easy to rent! The process was flawless

Eric W. 
Rating:
4.0

Acknowledge the customer when entering your establishment.

karl W. 
Rating:
5.0

Great service and flexible staff

freddie G. 
Rating:
5.0

Shawn was great to work with and the trailer was exactly what we needed to move the kitchen cabinets we purchased.

DYANAMCGLOTHLIN S. 
Rating:
4.0

Customer did not leave a comment.

Chiquita W. 
Rating:
5.0

Fast service technician came out and unhooked the trailer and closed out my account straight away.

Regina K. 
Rating:
5.0

Customer did not leave a comment.

Gloria G. 
Rating:
2.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Little more run in the front cabin

AUDREY S. 
Rating:
1.0

They tell you one charge that they close out your account, but split 2 charges on your account. I don't appreciate that. Tell me what I owe from the beginning. You tell me the right price and said that's all I owe. And then you charge me another hundred and something dollars I don't like that

Lynne T. 
Rating:
2.0

Was informed less than 24 hours before pickup the truck I wanted would be at this location and not the one I chose. Once I got there, the employees seemed unaware I should have been picking up. Checkout took over 30 mins for them to give me the keys. Truck was outdated and old and needed upkeep. Poor experience overall.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Olivia I. 
Rating:
5.0

Customer did not leave a comment.

Tania G. 
Rating:
5.0

Customer did not leave a comment.

Lakeva B. 
Rating:
4.0

Please make sure all lights are working please check bulbs

ROBERT S. 
Rating:
5.0

The trucks alignment was off a little but overall great experience with the employees.

LARRY Q. 
Rating:
3.0

Didn't receive any confirmation that my return was successful. Never received a final receipt for my rental.

Nikul P. 
Rating:
5.0

Customer did not leave a comment.

mercede P. 
Rating:
5.0

U all rent a car business ! Oh yea Thanks .

HUDSONWASHINGTON H. 
Rating:
5.0

Customer did not leave a comment.

Shanda W. 
Rating:
5.0

Everything was top tier. Easy to make the reservation, the truck was clean, and the price was affordable. I needed a moving van for a few loads to transport my furniture about 12 miles. I'll definitely use them in the future and highly recommend.

Dorrie N. 
Rating:
5.0

Customer did not leave a comment.

Hellen M. 
Rating:
5.0

Customer did not leave a comment.

Amber C. 
Rating:
5.0

Customer did not leave a comment.

Bria P. 
Rating:
3.0

The young lady that helped me was AWESOME. She was understanding when I started to freak out at everything going wrong when I was in such a time crunch. The older gentleman is nice enough but didn't effectively answer questions I had. The website messed up my reservation, I checked no to everything extra but when I got there I was being charged for a dolly and furniture pads. Because I started it online she had to dump the whole thing and start over. I've never had to get the insurance before when I've used the truck/cargo van. And if I had to have it the online reservation shouldn't let me unchecked it. And suddenly if I'm using a debit card it's automatically $100?? That should also be disclosed way ahead of time. The people? Great. The website? Needs work

Shannon R. 
Rating:
4.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Love this drop off location...the staff there is always great!

Fred M. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
4.0

Customer did not leave a comment.

gloria M. 
Rating:
5.0

Customer did not leave a comment.

LEO P. 
Rating:
5.0

Great staff. Very fun people. I can tell that they like there job. Keep up the cool vibe. 01-05-24 staff. 💯

Dwanna S. 
Rating:
5.0

Customer did not leave a comment.

RICHARDJ P. 
Rating:
5.0

Everything was good people were very friendly and courteous and helpful equipment was in good shape had no problems. Everybody did a wonderful job up there and they were very helpful I would definitely refer to friends and family.

Colby M. 
Rating:
5.0

Good

Cuong V. 
Rating:
5.0

Customer did not leave a comment.

Lakisha T. 
Rating:
1.0

Still being charged for gas after the worker said I was good. Never getting from this place again.

Triston F. 
Rating:
3.0

Customer did not leave a comment.

Letisha B. 
Rating:
4.0

Customer did not leave a comment.

Jeheyiba M. 
Rating:
2.0

Not charge me more that you are supposed to.

Devin S. 
Rating:
4.0

Had to travel a day earlier and 15 miles further to pick up our scheduled 10 foot truck, but I did appreciate being for warned in advance that this may happen. The attendant at this location was great and we lucked out with a pretty new and clean truck!

Leslie H. 
Rating:
5.0

Best Uhaul in New Port news. Arnold and Yessica is the Best

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

Oscar S. 
Rating:
3.0

Over priced

Simonia L. 
Rating:
3.0

Trailer tier was bald and had cords showing they couldn't change it so I had to call roadside assistance to get it changed

Edward T. 
Rating:
5.0

Arnold was very courteous upon arriving! And Bruce was very helpful upon returning truck. My experience at the Denbigh UHaul center was easy going and all information was presented and understood!!

Heather W. 
Rating:
5.0

Great service Great staff

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

Rufino Q. 
Rating:
4.0

My black box for toys and things was torn up it was not safely covered

Beverly D. 
Rating:
4.0

Make the trucks easier to find at pickup

VERA D. 
Rating:
3.0

Double charged

WARRENKELLY B. 
Rating:
5.0

Customer did not leave a comment.

Earnest D. 
Rating:
3.0

I have no issues or problems with the Warwick Blvd location or franchise. But I would rate this recent experience with UHaul as POOR. I rented a small truck in Williamsburg - 3 miles from my home. Ii was notified only 10 minutes before I was scheduled to pick up the truck that there was no truck. Instead, I was sent to a location 20 miles away to pick up a truck. Given that UHaul charges by the mile, that seemed incredibly poor business to me. Had I been told with more than 10 minutes notice, I could have made arrangements with some other company this time, Instead, you changed my location, and in so doing you inflated my costs. Very poor business practice. I will think twice before considering UHaul again; and I will advise others to do so, as well.

warner G. 
Rating:
5.0

Great customer service

Brandon W. 
Rating:
5.0

They had my equipment ready and greeted me in a cheery (yet professional) fashion. I was on a tight time schedule and they were right on time!

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Imran N. 
Rating:
2.0

Thoroughly trained the employees on the equipment that is at their service.

Clyde E. 
Rating:
5.0

Customer did not leave a comment.

Angelo J. 
Rating:
5.0

Customer did not leave a comment.

Chanelle C. 
Rating:
5.0

trucks need to be clean up and desinfected properly.... truck was smeely and filled with pet hair on the seats.

ANTONIO N. 
Rating:
5.0

The young man that took care of me yesterday was absolutely amazing. I appreciate the kindness and professionalism from pick up to drop off.

Carla P. 
Rating:
5.0

Awesome service. The vehicle was ready when I arrived. Minimum wait time. Thank you!

Mahendra S. 
Rating:
5.0

Great customer service, this is why I use this location. Everyone is helpful and friendly.

Robert V. 
Rating:
5.0

Great costumer service

Jose S. 
Rating:
5.0

Customer did not leave a comment.

Criscelda K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrone H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Criscelda K.  |  First Impressions 
Rating:
5.0

Uhaul excellent with their service and convenient to me because I needed a truck to move my stuff into storage and they even had storage unit as well. So I didn't had to look for any storage at all just a one stop service.

Easther T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ethan M.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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  • Self-Storage

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  • Moving Supplies

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  • Trailer Hitches

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  • Propane

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