Customer Reviews for U-Haul Moving & Storage of Woodmere

5,819 reviews

2525 Eastern Blvd   Montgomery, AL 36117
(Next to Cohen's, Across the street from Home Depot)

(334) 239-0471

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(334) 239-0471

2525 Eastern Blvd
Montgomery, AL 36117
(Next to Cohen's, Across the street from Home Depot)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Chaquetta Smith 
Rating:
5.0

Customer did not leave a comment.

Mohammad Zafaryab 
Rating:
5.0

The young man that helped me at the counter was professional and very informative!

ALICIA QUARNSTROM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STRATFORD MOORE 
Rating:
5.0

Outstanding. Good employees and the van was brand new!!

Mark Mollenkamp 
Rating:
5.0

Location and people were awesome. U-Haul corporate needs to fix their website login and the call center staff at the 24/7 truckshare side.

Paul Daniel 
Rating:
5.0

Staff was awesome! Very friendly and helpful. It was easy on pickup and dropoff.

William Thompson 
Rating:
2.0

False Advertising of U-Hauls… Cost was astronomical on a local move… Realize this isn’t only at one location - it is corporate - a $20 10x10 - bill ended up $130… Outrageous… Will never use again or recommend… Will only give U-Haul - Bad advertisement only! Am on a limited budget - this is nearly destroying me!

Gloria Bennett 
Rating:
5.0

Customer did not leave a comment.

Dorethra Booker 
Rating:
5.0

Make sure you have more hand trucks. Thanks. Also be with U haul over Thirty Years. Outstanding People

ANGELA BOSTON 
Rating:
5.0

Customer did not leave a comment.

Katara Davis 
Rating:
5.0

Customer did not leave a comment.

Trevor Francis 
Rating:
4.0

The customer service people were great, but the wait time was not. Please have more than one person working the desk so that wait times are not 45 minutes and the service people are not worked to the bone. Otherwise, the trucks were in great working order, and the rental experience was good.

Angela Harmon 
Rating:
5.0

Keep up the great work

Divonta Palmer 
Rating:
5.0

This location is great

Korica Mitcheam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Martinez 
Rating:
5.0

Not much

Donald Gray 
Rating:
5.0

Customer did not leave a comment.

ALBERT HUDGEONS 
Rating:
1.0

Customer did not leave a comment.

Mary Barnes 
Rating:
5.0

The guy was really nice and even allowed me to upgrade to a bigger truck even though I reserved a smaller one. It Was a smooth and easy process!

Michelle Wheeler 
Rating:
5.0

Customer did not leave a comment.

Kyle Brooks 
Rating:
4.0

Hours were convenient and the guy that checked me out stayed late to assist me because I had originally dropped off at wrong location.

Tankiya Williamson 
Rating:
1.0

Check the items before you rent them out. My trailer was burned on the inside and on the outside.

PERRY JAMISON 
Rating:
5.0

Customer did not leave a comment.

Lauren Thomas 
Rating:
5.0

The trailer was good and I had no problems, however, it probably needed new tires!

Ray Williams 
Rating:
1.0

Customer did not leave a comment.

shanna watkins 
Rating:
4.0

Overall it was a good experience. Nice customer service

April Henderson 
Rating:
5.0

Nothing

Donald Favor 
Rating:
5.0

Customer did not leave a comment.

Ronald Manning 
Rating:
5.0

I’m retired military, and the staff at this location is one the best I have ever dealt with. Awesome customer service!

Michael Finney 
Rating:
5.0

The Uhaul person saw me pulling up and made sure to come over and get the keys from me since he was also helping out another customer. I didn’t have to wait around. I got my receipt emailed to me which was great.

Emma Austin 
Rating:
5.0

Customer did not leave a comment.

ROBERT BROOKS 
Rating:
1.0

I was charged for two extra miles that I shouldn’t have been charged for as well as three gallons of gas that was not there when I got the truck. I put the gas back where it was when I got it and I counted the mileage accurately from the odometer as well as Google maps. I will be contacting customer service because whereas it may not seem a lot. Uhaul just inaccurately took a meal from my kids and I mouths.

Tamara Hutchinson 
Rating:
5.0

Customer did not leave a comment.

JOSEPH STEPHENS 
Rating:
5.0

Customer did not leave a comment.

Scott Guess 
Rating:
5.0

Customer did not leave a comment.

Ashley Taylor 
Rating:
3.0

I am a returning customer, and this experience was the worst to date, I've utilized U-Haul storage for 5 years, had just used the service in September 2023, so the routine of reservation was made in adequate time as I received confirmation texts and emails, I with another party conversed with the u haul agent where specific requests to have storage , truck , and dolly, I was told I would receive a month's free for storage for being a return customer within the same year and a free lock as that was the special for customer this month. Upon arrival I had no storage or was told there wasn't, no one in Mtgy had a dolly was conveyed to me by the in-store agent. This was A TOTAL INCONVIENCE AS I HIRED MOVERS, and was held up at uhaul , and had my adolescent grandchild with me the whole time. Then was charged for the lock and insurance on two separate transactions, this was Terrible and I have to voice my experience to whomever, I was lied to about the size of the storage and lied to that there weren't any, then none on the first floor.

Nikki Manning 
Rating:
5.0

Customer did not leave a comment.

Freda Durant 
Rating:
5.0

Nothing. Great people.

Gwendolyn Gresham 
Rating:
5.0

Customer did not leave a comment.

Ashanti Sellers 
Rating:
5.0

THEY HAVE A CHALLENGE BOOKING/RESERVATION COMMITMENTS AND RELYING ON RENTERS TO RETURN ON TIME. DO A GREAT JOB ATTEMPTING TO SATISFY CUSTOMERS.

MARK NORMAN 
Rating:
5.0

Customer did not leave a comment.

Rajiv Sharma 
Rating:
5.0

Customer did not leave a comment.

Dwayne Watkins 
Rating:
5.0

Customer did not leave a comment.

Shelley Hildebrand 
Rating:
4.0

Answer your phone. I had a question that couldn't be answered on the app. Big problem.

sarah spriatling 
Rating:
5.0

5 stars

Michael Green 
Rating:
4.0

Customer did not leave a comment.

Latanya Gunter 
Rating:
5.0

Have more employees.

nancy suckey 
Rating:
3.0

See above comments

Haley Steinwedel 
Rating:
5.0

Customer did not leave a comment.

Bobby Jones  |  Overall Experience 
Rating:
5.0

The two guys that worked there made my move very easy and also I got the storage promotion a free month. I really want to thank them for going above and beyond to make everything less stressful.

Korica Mitcheam 
Rating:
1.0

I would like to preface this review with the fact that the specific location is not the problem, but since there was no review option of my original location I will do it here. This location was extremely helpful and the original location that I requested my truck, but I was sent 40 minutes out the way to a location that was closed for renovation. Then was on hold for an extremely extended period of time (in her defense she was really trying to find a solution) to find a new location (my original requested location) but had to “upgrade the truck because the 20’ I requested was unavailable (even though my reservation was put for about a month), it was supposed to be at no additional charge, but when I arrived there was an almost $200 increase because I was originally charged the 26’ truck rate. Again, this location was amazing and helpful with resolving my issues, but the frustration of time wasted on my part can’t be unmentioned. Not to mention that size truck cause me to spend more money on gas because of weight, and I truly did not need that size truck. That God I had a family member that drove trucks because I would not have been able to drive a truck that size in the apartment complex I moved to

Rasheda Beckles 
Rating:
5.0

Customer did not leave a comment.

Julia Talamonti 
Rating:
5.0

Aaron and his team were excellent.

Richard carter  |  Online Move In 
Rating:
5.0

Great Service

Cornell Smith 
Rating:
5.0

Owner provided outstanding service.

William Anderson 
Rating:
5.0

Customer service is the greatest!

FLOYD COGBURN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chris culver 
Rating:
5.0

Customer did not leave a comment.

David Williams 
Rating:
5.0

Customer did not leave a comment.

Benny Heubach 
Rating:
5.0

Our truck rental went very smoothly and the guys in the store were very professional and courteous. I chose the U-Haul Moving & Storage of Woodmere location @ 2525 Eastern Blvd because of their excellent rating, which in my opinion is fully justified.

Tony Bush 
Rating:
5.0

The staff was friendly and knowledgeable. Having to move is never FUN. Because the staff made the process seamless it made moving day a little loess painful! Thanks to the great staff at this loca.

Michelle Howard 
Rating:
5.0

Customer did not leave a comment.

KEYONA MOSS  |  Overall Experience 
Rating:
5.0

Always respectful

Jacob Mccaa 
Rating:
3.0

I think that the customer service team at this location should be friendlier and use their customer service skills better I have been to this location several times and the customer service sucks Everyone is so unhappy as if they hate their job.

tumuria coleman-rogers 
Rating:
2.0

Rat dropping all over my things.was really nasty.

CLARK PRICE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM PRYOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEYONA MOSS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Albert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erik Estill 
Rating:
5.0

Customer did not leave a comment.

Teresa Stanley 
Rating:
5.0

Customer did not leave a comment.

John Peed 
Rating:
1.0

Rude, unfriendly, and poor communication. My company rented a U-haul truck for 31 days. When we messaged them to say we wanted to extend it for another week and asked them to let us know if it wasn't available. There was no reply or reservation.

ATS Alabama Corp 
Rating:
3.0

Equipment was clean and mostly functional for our needs. However, one of the four tires was nearly flat at 15 psi and the other 3 tires were 15-25 psi low. The forward safety chain was missing from the trailer. The passenger side fender was missing a mounting bolt.

Thad Sayre 
Rating:
5.0

Customer did not leave a comment.

Richard Currence 
Rating:
5.0

Customer did not leave a comment.

Riley McGuire 
Rating:
5.0

Aaron, the Service Manager, was great, he was knowledgeable and very courteous!

cohen luker 
Rating:
5.0

Customer did not leave a comment.

Ellen Aretz 
Rating:
1.0

Randomly as I was moving in my items, the building locked me out. I had left my keys in the lock for the storage unit within the actual storage unit thinking that it would be safe there since I was continuously moving things. When I went outside to gather more things and purchased another unit, the building locked me out, denying my 24 hour access and leaving me stranded without my keys at 2:00 am. The manager of the facility refused to come to the facility and I was forced to sit in the U-Haul truck for 5 hours overnight in 20 degree weather. No one came to help me. I’m still sitting here now as I type this message. This is ridiculous.

Latigdra Brown  |  Online Move In 
Rating:
3.0

Have staff that can get the customer out in 3 mins or less

Adella Torrence 
Rating:
5.0

Customer did not leave a comment.

Robert Stopper 
Rating:
1.0

The app doesn't work I kept being placed on hold when trying to extend my rental 2‐3 hours...I never received assistance. Upon returning the vehicle I was charged for an extra rental, which is absurd, and Kevin W told me he didn't know why no one answered the phone because he wasn't there. He was very rude. I won't recommend this location.

Teldra Hatchett 
Rating:
5.0

Hire me

angela davis 
Rating:
4.0

Need more help at customer counter doing peak hours!

James Molette 
Rating:
5.0

Customer did not leave a comment.

Iris Bailey 
Rating:
5.0

Go back to limited free miles(50). Instead of dollar a mile .50.

edree williams 
Rating:
5.0

Customer did not leave a comment.

Janice Golden 
Rating:
5.0

Everything was Great. Fast. Customer Service from Markell was Awesome. He was very knowledgeable and professional. Thank you so much. I will always use this location for future references.

Tennile Martin 
Rating:
5.0

Customer did not leave a comment.

Shederian Stewart 
Rating:
5.0

Customer did not leave a comment.

Joseph Stark 
Rating:
5.0

Customer did not leave a comment.

Benny Heubach 
Rating:
5.0

He would not even acknowledge the fact we were told there would not be charges for extra miles…

Amy Dempsey 
Rating:
4.0

Customer did not leave a comment.

TOMEKO MC PHILLPS 
Rating:
2.0

Don’t over talk or rush the customer. Very rude

Donqueta Burt 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Deese 
Rating:
5.0

KENDALL, CALEB, Kevin Washington. Just wanted to send out a big Shout out! Thank you guys for always taking care of me. For the three years while I traveled. You guys deserve. A Well done! Thank you all so much.

Yolanda martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanita Burney 
Rating:
4.0

Make sure I'm given the right trailer. Initially they hooked up one of your new ramp 5x8 trailers but the text Uhaul sent me to check the trailer's license plate showed I was given the wrong trailer. Had to unhook that one and replace it with a two door trailer. Still not the license plate in the text so your rep had to call your HQ to get me reassigned to the trailer hooked to my car. Overall it took about 2x the time necessary to get me off with a trailer.

Karen Pabich 
Rating:
5.0

Customer did not leave a comment.

James Moore 
Rating:
5.0

Customer did not leave a comment.

Joseph Stark 
Rating:
5.0

Customer did not leave a comment.

Brian Schroll 
Rating:
4.0

Customer did not leave a comment.

STEVEN FARLEY 
Rating:
5.0

Customer did not leave a comment.

Von Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pickett Reese 
Rating:
5.0

Customer did not leave a comment.

Joseph Stark 
Rating:
5.0

Nothing! It was easy and you were great!

Robert Thompson 
Rating:
5.0

Customer did not leave a comment.

robin young 
Rating:
4.0

Customer did not leave a comment.

VALERIE KELLOM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

K Scott Griffin 
Rating:
5.0

Staff bery friendly, well informed, and effective!

Mike Conn 
Rating:
5.0

Customer did not leave a comment.

KEVIN FOLEY 
Rating:
5.0

Marcus was very helpful and courteous

Hashia Pride 
Rating:
5.0

Customer did not leave a comment.

Daniel Ross 
Rating:
1.0

There’s is a white guy that works there with glasses he over charged me tried to make me pay $60 for a dolly when east south let me rented one for )10

Marcquarius Sankey 
Rating:
5.0

Customer did not leave a comment.

Sharon Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reginald Sanders  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tiffany Pickens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCUS S BRAXTON  |  Overall Experience 
Rating:
3.0

Should have been a lower level do to disability.

DEBRITTANIE THOMAS  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GEORGE WILLIAMS  |  First Impressions 
Rating:
5.0

In to have a dumpster for move out to dump items they don't need

Martin Gaunichaux  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Parthenia Flynn  |  Overall Experience 
Rating:
4.0

The staff was friendly and helpful. My only complaint is the bathrooms were filthy.

William Watt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH EFFORD  |  Overall Experience 
Rating:
5.0

Real nice and thanks

BRYANT DELBRIDGE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHERRI Donahue  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Khayla Chambers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jin Jung  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENISE COLEMAN  |  First Impressions 
Rating:
1.0

The guy at the front desk, white guy, says he was the manager, absolutely horrible disposition. I was being helped by someone else and he just insisted on being in our business. Which may have been ok but the store was full and he was just loudly putting my business out there. Had he stated over in his area and helped his current customer that might have been useful. He just was not pleasant at all the whole time I was thinking. I'm am so glad I'm leaving because his attitude and way he talks to people was uncalledfor, unprofessional, inappropriate and rude. Everyone in the store was looking at him as to say why do you have to be so mean and unforgiving. I will never ever ever use this uhaul again and I will definitely tell all my people not to either. And I am a very professional person, and I believe that good customer service goes a long way. But he has none and that's just unfortunate. And the crazy thing is you guys may not read thus, but if you do please consider addressing additional costumer service training. Uhaul Woodmere

Hannah Jones  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BRITTANEY JENKINS  |  Overall Experience 
Rating:
5.0

Thank you for keeping my belongings safe and secure

Shannon Pettaway  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Dana Crowell  |  Overall Experience 
Rating:
1.0

I arrived to the U-Haul storage and the employee was outside on facetime with someone. The staff stayed on the phone the reminder of the time. The staff was short handed . I waited for almost an hour for someone to help me getting into my storage. I called several times but no one answered. I would not recommend this place of business to anyone!!!!!

Dwayne Berry  |  Overall Experience 
Rating:
4.0

The ENTIRE staff was very friendly, polite and PROFESSIONAL at this location and we very customer focused.

Orlando England  |  First Impressions 
Rating:
5.0

U haul help make my move a success... Thanks!

FELICIA WITHERSPOON  |  First Impressions 
Rating:
5.0

Smooth check in & out process.

Lance Neven  |  First Impressions 
Rating:
5.0

Great people, they were very helpful during the check-in.

DESTINEE BREWERCASH  |  First Impressions 
Rating:
4.0

The person who handled my offload was knowledgeable but not overly friendly. I felt that he talked “down” to me several times. The young lady working with him was much more friendly.

CHARLES TUCKER  |  First Impressions 
Rating:
5.0

The staff made this seamless.

TALANDRIA NATION  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Khayla Chambers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DELISA MELSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lamar Manning  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert thornhill  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony Williams  |  First Impressions 
Rating:
2.0

I'm disappointed with the management at the U-HAUL Moving & Storage of Woodmere location (#775026) at 2525 Eastern Blvd, Montgomery, AL. Initially, my choice to use this location was due to the great service provided by two young men, Wes and Caleb. However, after their departure, the professionalism of the staff declined significantly. During one instance, a truck was blocking the entrance gate, and when I inquired about the expected duration, an employee responded rudely, stating that I simply had to wait. The tone and attitude used were quite disrespectful. I've also faced security concerns at this location, with my storage unit being broken into twice. The first time, Caleb informed me, but the second time I discovered my unit was open without any notification. This lack of communication was concerning. While waiting for assistance from General Manager Nathan, I observed two employees gossiping and making derogatory comments about customers. This behavior, including a remark about wanting to "strangle" certain customers, is unacceptable and unprofessional. On my move-out day (August 19, 2023), Nathan finally treated me courteously for the first time. I strongly believe that U-HAUL locations, including this one, need to focus on treating customers with respect, adjusting attitudes, and improving overall customer service quality. Certainly, expressing my feedback to management would be ideal, but unfortunately, it was extremely challenging to do so!

Chandra Tarver  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

hanh vu  |  Overall Experience 
Rating:
5.0

Great customer service across board

Toyanika Brown  |  Overall Experience 
Rating:
4.0

Facility seemed to be understaffed. The unit was clean and affordable. Discarded items at the front entrance needed to be removed on a regular basis.

Summer Stough  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tim ritchie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Tucker  |  Overall Experience 
Rating:
2.0

Too expensive and I have 3 units and no discount I'll be moving out if nothing changes.

Andrea Howard  |  Overall Experience 
Rating:
4.0

Only left uhaul because the Rv storage area was being closed. I stored the Rv there 3 plus years. I was sad to see it close. Not many options for covered Rv storage in Montgomery Al.

Randall McCroskey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIE STEINER  |  First Impressions 
Rating:
5.0

Always a wonderful experience but it is costly nonetheless thank you.

Nakita Nelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELVIN GREEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rehan Mohammed  |  Overall Experience 
Rating:
5.0

I was given a tour and I was able to decide which unit fits me best.

angelisha graham  |  Overall Experience 
Rating:
5.0

Markell was really helpful. Helped me choose the correct size unit, provided easy instructions and checked in the trailer and truck. Thanks

James Tucker  |  First Impressions 
Rating:
1.0

I have stored my RV here since 2017. Since then the area has deteriorated as far as cleanliness is concerned. Trash is all over. Derelict vehicles have been allowed in and parts have been scattered all over. Gravel has been eroded leaving large holes and ridges throughout the lot. Security has been lax as several break-in's have occurred. This facility has been convenient and at a reasonable price but conditions are getting worse.

robert hinds  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REX HOWARD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaquisha Howard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Pearson  |  First Impressions 
Rating:
5.0

Good storage facility. I will use again.

Marlene Hall  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

EUGENE PRICE  |  Overall Experience 
Rating:
1.0

We went through at least four managers while we were storing our RV. There were two major break-ins. After the first break in U-Haul seem to be concerned and wanted to help but after the second break in, we weren’t even notified by U-Haul. Other people storing their rv’s let us know that we had been broken into. It was by accident that we found out that they were closing the RV storage in the back. I went in and ask are y’all going to close the RV storage and the man said yes and I said why haven’t we been notified he said well we’re trying to get around to it, but you’ll have to move out by the end of July, which it was mid June When I found out about it. They still have not contacted all the people in storage and it does take time to find a new place to go. The facility was never clean. There was trash everywhere, and I spoke to a management about it but nothing was done. I asked him please put a trashcan back there and let people know they can put trash in that, but nothing was done. I finally tied a trash bag to the pole next to our camper and every time I was there I would clean up around several campers near me . They would let semi trucks come in and tear up the yard. They were junk cars in several units and they didn’t know who they belong to. I’m sorry, but this area in the back where the RVs are was never managed by anybody in fact, they told me they didn’t have a manager for that area and I believe it , the storage unit is very convenient to us and we’re sorry that it was run so poorly. I hope in the future that y’all will have more qualified managers.

Scott or Debby McLauglin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denis Sadikov  |  Overall Experience 
Rating:
5.0

Will not go anywhere else!!

Steven Thompson  |  Overall Experience 
Rating:
5.0

I just wish I was able to pay the bill and not have my memories auctioned off I wish I could get all of my stuff back

MARGRET WEAVER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY FLOWERS  |  Overall Experience 
Rating:
5.0

Satisfied with storage

CHRISTOPHER KEDRA  |  Overall Experience 
Rating:
4.0

Too many rate increases !

shay gourdine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Wotten  |  Overall Experience 
Rating:
5.0

We vacated our smaller U-Haul unit to move to a larger U-Haul unit in the same facility. Yes, we are very very pleased..

walter Carroll  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerome Hardy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Griggs  |  First Impressions 
Rating:
5.0

I upgraded to a larger storage unit and this the reason I closed my unit.

Jerome Bendolph  |  Overall Experience 
Rating:
5.0

Not thrilled to see the rodent traps in the storage unit

Gina Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEROME BENDOLPH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolanda Wallace  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARALETTE MARIE TIPTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bill stokes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Milton Davis  |  Overall Experience 
Rating:
5.0

Caleb has always answered my questions and helpful.

Jim Conkle  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY FLOWERS  |  First Impressions 
Rating:
4.0

Polite staff and willing to work if needed

LAKIA GRAHAM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latosha May  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

timmothy jeffers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MECHELL NEAL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley Brewington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KarNesha TrappWilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Tolliver  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MAYA BOYD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peggy Webb  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea Brooks  |  Overall Experience 
Rating:
3.0

I was assigned a storage, but when I got to it, it was already occupied.

JAMES MORRIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marlene Hall  |  First Impressions 
Rating:
5.0

Literally the BEST storage facility staff we have ever encountered! The service was top tier and the staff was very informative and friendly.

Jadah Lawson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dana Crowell  |  Overall Experience 
Rating:
5.0

Excellent staff. Thank you Caleb.

John Gibson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chaketa Lattimore  |  Overall Experience 
Rating:
5.0

Geeat

Haliyah White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MORRIS HARDY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonda Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Myers  |  Overall Experience 
Rating:
5.0

The facility is enormous, and there is enough space to handle my storage needs.

THOMAS TOLLIVER  |  First Impressions 
Rating:
1.0

They rented me a storage with a broken latch I had problems locking and unlocking my unit I was charged an extra 10.00 a month every month for all asscess and couldn't never get in, I had so many extra charges and fees they couldn't explain. The location 1225 Montgomery AL Eastern Blvd is very unorganized, turn over staff and very untruthful, my storage was left open for nights due to my lock wasn't fixed I have done several complaints the store manager do not reach out General manger do not answer I have called corporate to speak with the General manager Boss and I'm still waiting, now I received an email saying my information has gotten out with my ID bankcard information and everything,( identity theft) I will contact the NEWS and a lawyer so then someone will hear this story.

Sharanita Murry Craig  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakesha Gordon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Myers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carnetta Laster  |  First Impressions 
Rating:
5.0

Thanks for everything…

Nakita Nelson  |  Overall Experience 
Rating:
3.0

To many junk cars up front.

Mary Shelby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda REID  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILLIP HOWARD  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tequila Porter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roshanta Tubbs  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES WALTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas English  |  First Impressions 
Rating:
5.0

My experience was absolutely wonderful. Excellent customer service!!!

Chaketa Lattimore  |  First Impressions 
Rating:
4.0

The customer service at the location in Woodmere was top notch. The two gentlemen that helped me really made my choice easy

ROBYN CZURI  |  First Impressions 
Rating:
5.0

Great Staff+Great Service, Thank You Everyone!

Susan Vallarino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amber powell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marvin Plowden  |  Overall Experience 
Rating:
5.0

Great job east blvd crew keep up the good work

COURTNEY KIRKLAND  |  First Impressions 
Rating:
1.0

The delivery of my u-haul boxes has been changed several times. I have been given conflicting information about what time the boxes would be delivered. I have wasted two entire day waiting on boxes to be delivered. I have had to change my schedule several times to accommodate delivery of the boxes, and at this point in time they have not been delivered. I will not be using u-hall to move again.

Tywanois Lockett  |  First Impressions 
Rating:
5.0

The workers help me with my problem. And i was very HAPPY to get a payment date change .

Willie Smith  |  First Impressions 
Rating:
5.0

I always uhaul for moving and storage and I always tell anyone that's moving or just want to stored some items uhaul is the best.

Shirley Brewington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Sullivan  |  Overall Experience 
Rating:
5.0

The staff at Woodmere is very kind and knowledgeable.

jenesis whitfield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evelyn King  |  Overall Experience 
Rating:
5.0

Great customer service, Houston went above and beyond expectations

Timothy Krebsbach  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Justin Summerville  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina Hill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth Knight  |  First Impressions 
Rating:
4.0

Other than the bathroom not having toilet paper or sanitizer and there not being discounts for being there well over a year(maybe create a yearly discount for not missing a payment) p it was a great facility with great people. Friendly and helpful.

Eric Nard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ericka thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold Warren  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willie Jones  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANDRE BROOKS   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rose Gordon  |  Overall Experience 
Rating:
5.0

I showed up at 7 when the place closed the nice man that locked up brought me all the way to show me where my unit was even though he already clocked out in his ride was waiting for him I appreciate it immensely

SHERRI Donahue  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Annie Jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

freddrick graham  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Olivia Moore  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Andrea Brooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rena Stevens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eboni Green  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexis Howard  |  First Impressions 
Rating:
1.0

The customer service was terrible. I didn't stay

Sha'Ron Scott  |  First Impressions 
Rating:
3.0

Need to show a friendly attitude with all customers. Thanks

ANGELA BOSTON  |  Overall Experience 
Rating:
5.0

Kevin Washington always goes the extra mile to make sure everything is OK every time I come to the Uhaul on the Eastern Blvd. Thanks Dr TV Wilson

Terrence Wilson  |  First Impressions 
Rating:
5.0

The staff was very knowledgeable of their job and very helpful. Very good service.

Helen Ross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda REID  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Dantzler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

casey lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemary Gilchrist  |  Overall Experience 
Rating:
2.0

The storage smells like there’s several dead animals in it

brelyndrah williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrice Miller  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kristy Moser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Stanton  |  Overall Experience 
Rating:
3.0

I had to search for my Unit. I had to move late so with it closing at 10 was kind of an inconvenience but I liked the unit.

Bridgette Chatman  |  First Impressions 
Rating:
5.0

The General manager, Brad Weston is exceptional and as professional as they come. While waiting my turn, his service with the previous customer was spot on. I evacuated for Ida and needed some equipment, storage and service. I can not thank him enough. He and his coworker went above and beyond. Bravo.

James Stanton  |  First Impressions 
Rating:
5.0

The gentleman who signed me up found the exact unit I wanted and held it for my move in….I will forever be grateful.

PHILIP THOMPSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lewis Kirk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Dromanick  |  Overall Experience 
Rating:
5.0

Good Customer service, the best I have experience in this area.

JOYCE GILCHRIST  |  Overall Experience 
Rating:
5.0

Staff was friendly an helpful! The guy that checked me in made sure I got what I needed making the hassle of moving a little bit less stressful.

toni freeman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kia Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemary Gilchrist  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dell Newman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Dromanick  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bryant johnson  |  Overall Experience 
Rating:
5.0

Excellent customer service

Patrice Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah Lawson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

albert hardy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

travis holt  |  Overall Experience 
Rating:
5.0

Y’all fired me for no reason and I loved my job (After God ,yes I loved my job!) but the place itself is still exceptional to use with good values !

Zenobia Lee  |  Overall Experience 
Rating:
5.0

Great customer service!

Latoya Steele  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyrashawn Hayes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALFRED WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Lawson  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful.

catrece dantzler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Hamilton  |  Overall Experience 
Rating:
5.0

Thanks a lot

KAYLA MCPHERSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julia Manuel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alisha McGhee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alma Hill  |  Overall Experience 
Rating:
5.0

Easy breezy, very convenient and staff member was very helpful & informative

Norlishia Martin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nigel Kelly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAMON MAURICE ADAMS  |  Overall Experience 
Rating:
4.0

I really appreciate the genuine care and concern from all the employees I meet. Very helpful kind and it was like I was at home or family. Thank you to all of you at UHAUL on Woodmere Blvd.

Stephanie Harper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATRICE RAINES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Betzaida Diaz  |  First Impressions 
Rating:
3.0

Ussually there was only 1 person woking at a time. Prices were 20 more than advertised at the front desk. And Rent was raised often. Also units were smaller than advertised. Would not recommend for the money and lack of staff.

JOSEPH DAVIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Pou  |  Online Move In 
Rating:
3.0

Communication was definitely not there. Says they sent correspondence to my address, when I clearly told them I got evicted from my apartment. Definitely never received any voice mails.

VIVIAN ADAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAMON MAURICE ADAMS  |  First Impressions 
Rating:
5.0

when did i get s storage at this facility?

Kristy Moser  |  First Impressions 
Rating:
5.0

The management and staff are very helpful and treat you like family while still being very professional! They remember your name and genuinely want to help whatever your need is from renting trucks to selecting moving supplies or renting storage units..

TIA GRADY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Gipson  |  First Impressions 
Rating:
4.0

None

Anjanette Johnson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Steven Williams  |  Overall Experience 
Rating:
4.0

Just wish they had extra keys to the locks they sell, so wouldn't have had to get the lock cut off. I had the storage for over an year and when I got ready to move out my keys had been lost.

Roshonda Sankey  |  Overall Experience 
Rating:
4.0

thanks.

Mansour Abdalla  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany Flynn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott or Debby McLauglin  |  First Impressions 
Rating:
3.0

Accused of stealing boxes/supplies by manager and one employee. Poor systems updating

LASHON REED  |  Overall Experience 
Rating:
3.0

Accused of stealing boxes and supplies by one member of the staff and manager. Poor systems updating by some on staff

LASHON REED  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tiffany Flynn  |  First Impressions 
Rating:
2.0

Having to wait in line for 1-2 hours anytime I need something ruins everything.

Andy MOHAMMED  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Lewis  |  Overall Experience 
Rating:
5.0

I really appreciated the help (1 month free) given at the time when Covid-19 hit. That led my family out a lot. You all were patient with me and helping me get exactly what I needed. I'll see you all next year hopefully on better terms. 🙂

kenisha sheffield  |  Overall Experience 
Rating:
3.0

I loved my stay besides the fact that I had two locks on my unit when I left in March and when I came back in August I only had one left. When I asked the cashier about it he said “well that is a first”. He was practically no help at all. After minutes of questioning he eventually gave me the number for claims but that was it.

rebbeca gray  |  Overall Experience 
Rating:
5.0

The storage facility was clean, well-lit, space appropriate, secure, and accessible and the storage fee was great. I would recommend U-Hauls storage and rentals to my family, friends and anyone who maybe in need of their many services. They even provide a service that can help you with getting some to help you move your items from your home to storage and from storage to your next place. Great!

CLORA MIGHTY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kia Hill  |  First Impressions 
Rating:
4.0

Thank you

Donna Mancuso  |  Overall Experience 
Rating:
3.0

I changed to a different storage facility. What would have made a difference when I moved out was for someone to say Thank you for being a valued customer for SEVERAL years and paying on time of not in advanced. I was late once but just a day. There seemed to be no appreciation for the customers. Those things go a long way. If you are going to have an “express” line, it’s a good idea to utilize it so customers wanting to pay their bill don’t have to stand in line behind all the rentals. The lady that cleans the facility is a true gem! She is the sweetest person and goes out of her way to show kindness to others. She does an exceptional job!!!!!!! Can’t say enough about her. She is the one that brings light to the facility.

DENICE PITTMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alisha Mcghee  |  First Impressions 
Rating:
1.0

I rented a 5x5 unit on a Sunday. The site said there was one spot left and let me reserve it. I showed up on Monday afternoon with a truckload of materials from my classroom and was given a unit. We unloaded the entire truck and went to find our the unit. When we found it, there was already a lock on it. I went back to the office and told the gentleman. He walked to the unit with me and then said he'd have to call his manager. We walked back to the office where he called his manager. Apparently, the unit had been rented and there was nothing left in the size I needed. I was told I could rent the next size unit for $20 more a month. Given the inconvenience we'd experienced I think I should have been given that unit for the price of the smaller unit. I was told that I would have to talk to the general manager, but he wasn't until the next day. We had to load everything back into the truck with nowhere to take it. This was completely unacceptable. I now have no place to store my classroom items for the summer. I tried to return the lock I was made to purchase and the gentleman didn't know how to do it. We had also tried to have a propane tank filled and the man working wasn't certified to fill it. How can you leave one employee in a store who isn't able to actually run the store?

Beth McGinley  |  First Impressions 
Rating:
5.0

Felt very safe and my belongings were kept secure.

Rachel Wages  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eronda Williams  |  First Impressions 
Rating:
5.0

The staff was was very friendly and helpful !

shay gourdine  |  First Impressions 
Rating:
3.0

We have had our 41ft. fifth wheel with the on the eastern blvd. with u-haul for 4 years. We and everyone else in the covered storage had a break-in. They called and took care of the repairs. That was a 1 to 1 1/2 years ago and everything was ok. There was a second break-in in a few units but the people were not notified. We had to call the owners of the motorhome next to us and they didn't know about it. We sold our RV Satuday and went into the office to let them know. We have never been late on any rent. We usually pay one year in advance. The young man that waited on us came in and out the front door twice and never said a word to us. It was not very busy when we went in so we waited our turn. When we got to the counter we told the young man there that we had sold our RV but we were going to purchase another. Knowing that the covered storage was less than half full. I asked him it he could reserve our spot ( it took us 2 years to get slag put over the mud in that space) His response was NOT GOING TO HAPPEN. I would think that a company that had loyal paying customers would be a little more courteous. I could have understood if they had more RV's but this was just rude. People need to be trained in how to talk to customers. This man needs an attitude adjustment or just fired. I don't usually respond like this but I was just shocked at his response. I'm not man . I just feel sorry that this man is so miserable and he will surely cost you customers. Thank you Debby

Scott or Debby McLauglin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leckra Jordan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra Hodge  |  First Impressions 
Rating:
1.0

I had the worst experience ever!! When I arrived the guy at the desk didn’t even greet me as I walked up. He had his Chick-fil-A on the counter eating. And still proceeded to eat throughout my whole purchase, it was so unprofessional and just rude. Then when I asked him about any specials on the storage he asked me if I could buy him some wings and he will see if they have any specials. Super unprofessional I was so stunned. After moving that evening, I arrived to my storage unit, and to my surprise they forgot to take the lock off of our unit. So we had to find a friend to keep our furniture safe until the next day. It was such an inconvenience the whole thing. I’m just really appalled and upset!!!

Alexis Reese  |  First Impressions 
Rating:
3.0

U Haul Units available are too far from dock for large furniture. Uhaul needs more than one way to get to units . Staff were nice and accommodating.

Laura Clemons  |  First Impressions 
Rating:
5.0

Great!

Wendy Coleman  |  Overall Experience 
Rating:
4.0

N/A

Keona Sales  |  Overall Experience 
Rating:
5.0

I never had any trouble with my unit. Brad and his staff at U-Haul were always very helpful when anything was needed.

Cara Broderick  |  Overall Experience 
Rating:
2.0

The facility was nice and organized but the staff is very rude, display poor customer service and not welcoming at all from the manager down. I had a good experience once when I went in before.

Lashundra Barton  |  Overall Experience 
Rating:
5.0

Excellent facility, great staff, clean and secure

Allen Hyde  |  Overall Experience 
Rating:
4.0

The associate was very informative and gave wonderful service. I love this U-hual better than any in the past that I have used. Thank you guys for all the help you gave me and my family.

Roshonda Sankey  |  First Impressions 
Rating:
5.0

Very helpful very nice to deal with

richard nemetz  |  First Impressions 
Rating:
1.0

I reserved storage space and when I got there, the size was not available, they had to give me 2 separate spaces that were not together. I was very disappointed

Mary Middleton  |  Overall Experience 
Rating:
5.0

Great Experience

Fernando Lassiter  |  Overall Experience 
Rating:
5.0

I love this place

Tonja Spurlin  |  Overall Experience 
Rating:
4.0

Gentleman that waited on my was professional, thoroughly explained pricing and policies of U-Hall.

Charles Lewis  |  First Impressions 
Rating:
5.0

Uhaul really came thru for me I would definitely choose them again

CHERYL SHELTON  |  First Impressions 
Rating:
2.0

The access pad key swipe was broken and need more clerk to managed the morning rush.

JEROME BENDOLPH  |  Overall Experience 
Rating:
5.0

Everything was Excellent

Tommy Lamar  |  Overall Experience 
Rating:
1.0

It was poorly ranned facility. The mngr was rude. Moved in 6/8 and decided to move out on 8/8. Wasn't able to move till 8/9 and they want to charge me the for the full month. That's robbery.

Adrian Allison  |  Overall Experience 
Rating:
5.0

Thanks

Southern Poverty Law center  |  Overall Experience 
Rating:
4.0

Excellent

Kathryn Howell  |  Overall Experience 
Rating:
4.0

Clean Facilty. Employees knowledgeable of products and helpful with finding suitable accommodations for my needs. Customer service was friendly.

Regina Keys  |  First Impressions 
Rating:
5.0

No comments

SYLVIA BENDOLPH  |  Overall Experience 
Rating:
5.0

Great Customer support through dropping off the trailer to setting up storage.

JIM CONKLE  |  Overall Experience 
Rating:
5.0

Fast service. Friendly staff.

teresa stewart  |  First Impressions 
Rating:
1.0

ALWAYS too few staff at this site to provide the level of customer service that the U-Haul brand & marketing communications leads customers to expect. This INVITES customer disappointment.

PAUL VAN FLEET  |  First Impressions 
Rating:
5.0

The people in the U-Haul were wonderful, so very helpful and kind. I would recommend this U haul place to anyone. Keep up the good work. Kindness go along way.

sherry white  |  First Impressions 
Rating:
5.0

The csr was very professional. He was getting the customers in and out. Very warming and caring individual

MECHELL NEAL  |  First Impressions 
Rating:
1.0

When I reserved storage space with an agent over the phone I was given inaccurate information about the size of the unit. Because of this I was forced in getting two units which will be costly to me.

Deanne Cleveland  |  First Impressions 
Rating:
5.0

Staff were very helpful, friendly and courteous. I highly recommend this location.

Douglas Tillery  |  First Impressions 
Rating:
5.0

Our first time renting storage space from UHaul and the prices were affordable and even earned the first month free!!! Customer service is stellar!!

Mayadees Reyes  |  First Impressions 
Rating:
5.0

Having a storage unit at U-Haul was a wonderful experience! The facility was always well maintained and the staff was always friendly and very helpful!

CORNELIUS MCWHORTER  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to help me. Awesome awesome.

Bernard Burton  |  First Impressions 
Rating:
5.0

Great!

Richard Kelly  |  First Impressions 
Rating:
4.0

Short-staffed almost always, but when it’s your turn, the service is good.

PAUL VAN FLEET  |  First Impressions 
Rating:
5.0

I will most definitely do more business with these guys

Andre Crawford  |  First Impressions 
Rating:
4.0

Units are too small. I jad to rent a 2nd one. However, the attendant was great. She went the extra mile to find one close. Thank you also for the one-way trip s Special...one month free. As movi

damian laster  |  First Impressions 
Rating:
4.0

No comment

AMY COLVIN  |  Overall Experience 
Rating:
5.0

I enjoyed the time that I had my merchandise in that facility everytime I went to make a payment when you walk in the door every one say hello welcome to uhaul how can we help you.

bernisha Peak  |  Overall Experience 
Rating:
5.0

Awesome

Rodney Brooks  |  First Impressions 
Rating:
5.0

Everyone went above and beyond with excellent customer service!

Gabrielle Chandler  |  Overall Experience 
Rating:
1.0

My experience with the customer service person, Christal Chapman was horrible, she was rude, unprofessional, disrespectful, and not well knowledgeable. I discussed my concerns with the manager.

Walter Brutley  |  Overall Experience 
Rating:
5.0

Preston Taylor is an excellent manager with great people skills.. Keep him forever.

Scott Mclaughlin  |  Overall Experience 
Rating:
5.0

Wonderful staff.

SHARON RICHARDS  |  Overall Experience 
Rating:
1.0

The Customer Service Agent, Christal Chapman was very rude, disrespectful and unprofessional. I have never experience such outrageous behavior. I plan to have a face to face discussion with the mgr.

Walter Brutley  |  Reservation 
Rating:
5.0

This is my U-Haul location of choice, EVERY TIME I need anything to do with storage or moving!

Patsy Guy  |  Overall Experience 
Rating:
4.0

The customer service was great!

Albert McCarroll  |  Reservation 
Rating:
4.0

Staff very helpful. Facility is clean. Like variable dock heights at loading area.

Andy Farquhar  |  Overall Experience 
Rating:
3.0

When closing out a storage someone should be avail to make sure it is closed out properly so that customers won’t continue to be charged.

LASHANTA DAWSON  |  Overall Experience 
Rating:
1.0

Customer service at the actual location was horrible. (The manager)

Earlisha Johnson  |  Overall Experience 
Rating:
5.0

Great place

loretta knight  |  Overall Experience 
Rating:
5.0

Such a more positive, much less expensive, more blessed experience than Compass Storage where I was!

Wendy Coleman  |  Reservation 
Rating:
5.0

It would be nice if it was light inside the storage room I had to use the light on my phone to see the things I had in boxes.

SAMANTHA ROSS  |  Overall Experience 
Rating:
3.0

Numerous times I received notice that my monthly fee was due - and I was on auto withdraw and never missed a payment. Once I was told my stuff would be taken out if I did not pay. You need to fit it

FATHER JAMES DEAN  |  Overall Experience 
Rating:
5.0

Customer service was great!

temeria Dudley  |  Reservation 
Rating:
5.0

Very good and friendly experience!

ARCHI ROWE  |  Reservation 
Rating:
5.0

Very Professional

FREDDIE SMITH  |  Reservation 
Rating:
5.0

Wonderful and helpful in getting an additional unit and the manager even walked us to show us where it was. The place was immaculately clean; even the bathrooms were spotless.

Katrina Beverly  |  Reservation 
Rating:
3.0

After funds were taken service afterwards was slow or nil. I waited 30 mins (+) to have their lock taken off storage I rented. Employees are pleasant.

Olivette Peterson  |  Reservation 
Rating:
5.0

Preston always helpful!!

Mike Taunton  |  Overall Experience 
Rating:
1.0

Chris was very rude and not customer friendly at all. I am waiting to speak with the store manager, then corporate regarding my visit on 7-16-18. POOR SERVICE!!

James Smith  |  Overall Experience 
Rating:
5.0

This was the best plan for me moving and packing .Everyone I came in contact with from u-Haul was awesome.I usually drive 1.000 miles myself.But I cannot do because of my poor physical condition .

Denise Ford  |  Overall Experience 
Rating:
5.0

Very helpful

michelle belcher  |  Overall Experience 
Rating:
4.0

Well maintained facility. Needs to improve continuity of alarm system to avoid outages. Would definitely utilize them again.

James Jacobs  |  Overall Experience 
Rating:
4.0

Everything was fine except 2 payments made by us were lost by the employees and a lean was put on the unit. We had receipts of payment, but the checks never cleared. It was eventually cleared.

Vera Anderson  |  Overall Experience 
No reviews have been submitted for this location.

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