Customer did not leave a comment.
Nicole Goruk | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Winterburn
(Northside of Hwy across from Westgate Inn)
Services at this Location:
Contact Us
21818 Stony Plain Rd NWEdmonton, AB T5S2C3
(Northside of Hwy across from Westgate Inn)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Rod Heim- Rating:
- 5.0
was in and out in a flash and this location understands team work they where busy but some how got me out in less than 15 mins including hooking up and checking lights and i was third person in line up when i arrived
daniel wilson- Rating:
- 5.0
Customer did not leave a comment.
Michael GRANGER- Rating:
- 4.0
Customer did not leave a comment.
David Allan Hughes- Rating:
- 2.0
The vehicle was not checked by maintenance...we were just starting to load, when the vehicle rolled down the ramp...in park, emergency brake applied and engine off...without a second person, it would have been more dangerous...at least one could chock tires, while the other person kept foot on the brake. I hope this truck does not get rented out until fixed...my friend is a retired vehicle mechanic and I am a former trucker in the military. The issues were given to the person at Regent, where we turned it in.
Shirley Jew- Rating:
- 5.0
The gentleman helping me made my rental pick up and return a very easy experience. Very kind and professional. Pay him more :D
Jesse Hinton- Rating:
- 5.0
No issues with drop off easy process and good staff that I dealt with.
KLYE MUNROE- Rating:
- 5.0
Truck needs maintenance. Driver seat belt locked out and couldn’t be used and front end felt loose. Not safe to drive.
Shawn Skinner- Rating:
- 5.0
I've rented trailers and moving trucks several times and this location is the best in Alberta by far.
Tim Arychuk- Rating:
- 4.0
Customer did not leave a comment.
Laura Marinache- Rating:
- 5.0
Customer did not leave a comment.
John Quewezance- Rating:
- 4.0
The check in/out process was fairly simple. I was a little taken by the fact that the truck i rented did not come with a full tank of gas... As such, i paid more in fuel than i should have when i gassed up before returning the unit. (that's why this isn't a 5 star review) It came with 1/4 tank of gas. i returned it with a 1/2 tank. Staff were very pleasant and easy to deal with.
Kenneth King- Rating:
- 5.0
Customer did not leave a comment.
dame sianturi | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Dale Lehtonen | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mark Agar- Rating:
- 4.0
The truck was amazing. Among the notable attributes were comfortable seats, which we sat in for 30 hours over three days. The noise level in the cab was low. The brakes/engine brake combo was smooth, and we had very little load shifting during the entire trip. Mirrors, turning radius, handling, and visibility were great as well. Thank you
Brent George- Rating:
- 4.0
Corrine, not sure if i spelled it out correctly, was so helpful, warm, engaging and attentive. She answered our questions with cheerfulness and smile. She's an asset for sure.
Crispin Jr Fulgencio- Rating:
- 5.0
Customer did not leave a comment.
DAMIANANDRE HARVEY- Rating:
- 5.0
Customer did not leave a comment.
Adency Abobo- Rating:
- 2.0
The customer service is sooooo slow. Which is probably because both times I went there for pickup and drop off there was only one employee visible and assisting that I ever saw. The inside of the truck I got was clean but the outside was dirty.
Nathan Schroeder- Rating:
- 1.0
Customer did not leave a comment.
kole luhmann | Overall Experience- Rating:
- 5.0
Friendly staff, highly recommend if you live nearby.
Ericris Pascual- Rating:
- 5.0
Customer did not leave a comment.
Charish Canlas- Rating:
- 5.0
Customer did not leave a comment.
Fares Al mhamad- Rating:
- 5.0
Awesome service
Michael Scott- Rating:
- 3.0
Customer did not leave a comment.
Darcy Robinson- Rating:
- 5.0
Customer did not leave a comment.
Patricia Bischler- Rating:
- 5.0
Customer did not leave a comment.
Derek Gaudet- Rating:
- 5.0
Fantastic service from everyone all around. Thank you
Bryan Guscott- Rating:
- 2.0
Have utility dollys available for a move from Edmonton to Calgary (there were none available to me). Place the dolly and equipment in the truck prior to me showing up. Fill the unit to full rather than me having to take it at less than a 1/4 tank, instantly get gas, and have to try to return at a 1/4 tank.
Travis Claude- Rating:
- 5.0
Customer did not leave a comment.
Hannah whiffen- Rating:
- 4.0
Customer did not leave a comment.
Kulwinder Phul- Rating:
- 4.0
All was good for me it was only a small trailer!!
Gerard Rybicki- Rating:
- 3.0
Truck that I reserved had not yet been returned. Was faced with the option of waiting, or taking a smaller unit. Took the smaller unit but was offered no compensation or discount for my original reservation not being honored.
Mackenzie Ostapchuk- Rating:
- 4.0
Make sure all parts of the truck are operational. We struggled with the back door all day due to it not being on the track. Truck also only had a quarter tank when picked up.
Joey Jackson- Rating:
- 5.0
Customer did not leave a comment.
ankurkumar patel- Rating:
- 5.0
Vehicle maintenance (front lights). Noticed upon pickup that one fo light wasn't working unless you turn on high beam. High chances you will get caught , when you are moving night time and the head lights not working.
Imran Foda- Rating:
- 5.0
Helpful. Service, nice clean truck and excellent trailer that suited my needs
Adam TARNOWSKI- Rating:
- 3.0
With your price increased and my unit was got broken in I had decided to get myself a portable storage shed So yeah That's unfortunately for us both But thank you for your service
robert Nepinak | Overall Experience- Rating:
- 5.0
Nothing I can think of.
Martin Legare- Rating:
- 3.0
The drop off procedure was absolutely ridiculous. The drop off area should have a place to drop the keys. The key drop was all the way down at the other end. Had to use a website that didn’t respond very well. Stood outside in -20 weather to take pictures of the vehicle. This after moving all day. I feel like the process could be a little more seamless. I don’t know how the staff is at this location. It was much better than the location that I picked up the vehicle. I likely wont be using U-Haul in the future.
Tyler Galbrayth- Rating:
- 2.0
First, my reservation was for 7 am. Your staff showed up at 7:15, then couldn’t find the trailer. I took a different one that was not clean. Not impressed
Jeff Szott- Rating:
- 4.0
The trailer was covered in mud and the drivers side fender was smashed in. And it had a retorque tag that was on it for 4 days and the service person couldn’t tell me it had been retorqued.
Fred Dunn- Rating:
- 4.0
Customer did not leave a comment.
david gfrerer | Overall Experience- Rating:
- 4.0
I ordered a 5 x 8 trailer but got a 4 x 8 trailer instead. I had ordered the trailer a week before. All other times they had the right equipment when I ordered in advance. Fortunately, I was able to move what I needed to move in one load with the 4 x 8 trailer. Please ensure that the correct size trailer is available when booking in advance. Thanks
Ronald Fischer- Rating:
- 3.0
Customer did not leave a comment.
krishna karki- Rating:
- 1.0
I made a reservation to return different location. However, when I went to another location, I was told I can't return it to there unless I have to pay $290. She was rude and unfriendly. She didnt even try to help me out. I went to all the way to Stony Plain location. I had to pay extra mileage and gas.
Byeong Kang- Rating:
- 5.0
Customer did not leave a comment.
Lorne Hostyn- Rating:
- 5.0
The staff were helpful and friendly. Despite having issues with their primary booking systems they were able to use some kind of kluncky back up system to get the job done. The trailer worked well and had no issues. Drop off was very simple I was met in the parking lot and had their trailer unhooked and my receipt emailed to me within minutes.
jack pusch- Rating:
- 5.0
Customer did not leave a comment.
Levi Lokonga- Rating:
- 2.0
Wash the inside and outside of the equipment so it's easier to identify issues with said equipment. I picked up a trailer and the tail lights were covered in road grime and had a slow leak on the tire that was flat within 24hrs
Bradley Koprowsky- Rating:
- 5.0
Straps on the auto trailer a getting old and weathered. Should be replaced did not have the best feeling using them, Bleached white form exposure. Very nice and easy to load trailer.
John Harrison- Rating:
- 4.0
Customer did not leave a comment.
Glenn Hover- Rating:
- 5.0
Excellent service
carla dubois- Rating:
- 5.0
All was good, Thanks, will definitely use this facility again.
John Odell | Overall Experience- Rating:
- 4.0
Overall process was absolutely great. The trailer was very dirty on the outside, but that did not really affect anything.
Sven Laurentius- Rating:
- 5.0
Customer did not leave a comment.
Laurentiu Bordianu- Rating:
- 5.0
Staff was great, made the return, quick and professional
Doug Rodwell- Rating:
- 5.0
There is good and prompt service at this location. If it ain;t broke don't fix it.
Bill Anstead- Rating:
- 5.0
Customer did not leave a comment.
sahil haji- Rating:
- 5.0
Customer did not leave a comment.
Keri-Lee Grant- Rating:
- 5.0
Customer did not leave a comment.
Sean Michalski- Rating:
- 3.0
Overall the equipment was in good working order and pickup and drop off went smoothly. However, the young man who helped out was listening to music in his AirPods and had trouble hearing our questions. Look, I was once young and remember what it's like, but I found the fact that he checked his phone and put his AirPods in twice WHILE helping me pretty rude. Again, he was able to process our reservation and got the equipment hooked up, but the interaction with the staff were a bit off-putting.
Harv Boschman- Rating:
- 5.0
I accidentally misplaced or lost keys for the disk lock that was on the trailer tow behind. U-Haul service agents accommodated me and zipped the lock off with a grinder to help me complete the move. I had movers involved, professional ones and time was of the essence in regards to scheduling and waiting for a locksmith or roadside assistance or anything like this. Could’ve been expensive, but the U-Haul folks rescue the situation in approximately 15 minutes and the service was great overall Two thumbs all the way up.
paul evans- Rating:
- 5.0
Customer did not leave a comment.
Colton Nickel- Rating:
- 4.0
No Complaints. Everything went smoothly. Just thought it was a little odd that my final statement stated $66.72, but the charge on my credit card was: $69.39. Not really worth complaining, but odd.. Thanks, Lou.
Louis Rimstad- Rating:
- 5.0
Customer did not leave a comment.
Brent Steckly- Rating:
- 5.0
Customer did not leave a comment.
AL MCKAY- Rating:
- 5.0
Trailer was dirty when we picked it up and no one was in the building waited 10 minutes or so
Falan Wassing- Rating:
- 5.0
Happy New Lunear Years
Robert Frischknet- Rating:
- 3.0
The truck we picked up smelled quite strongly of cigarettes it was gross. Also I think it might be time to upgrade the computer in that location as check in time took almost 30 minutes which then cut into the time we booked
Caitlyn Couturier- Rating:
- 1.0
I was told I would be able to move in on the 25th of January with no extra charges only to be told otherwise when I checked in, very disappointed. I was told by the attendant that she would pass on my co cern to the manager and have her contact me. I still have not heard back from anyone.
FRANCO MIGALDI | First Impressions- Rating:
- 5.0
Nicole is amazing 👏 🤩
Amber Dawn SCHIMPF | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Alexander Dumont- Rating:
- 5.0
None. Awesome service especially the front counter booking fellow as well as the return girl. both very pleasant and helpful.
Kathryn Webster- Rating:
- 3.0
Tires were almost flat at driver side both front and rear someone, has to inspect the vehicles before they rented to a customer.
Abdul Khaliqi- Rating:
- 5.0
Customer did not leave a comment.
Wendy Dunne- Rating:
- 4.0
The trailer I rented had no brakes at all and the built in ratchet strap didn’t work properly. Also the 7-4 pin adapter I purchased from your store didn’t work correctly
Jonathon Bushey- Rating:
- 1.0
Payment for the rental van could not be processed even after waiting for 51 minutes... No apologies but excuses is what l received. Still confused how this happened!!
MBENA Transportation- Rating:
- 5.0
Customer did not leave a comment.
Mark Tagata- Rating:
- 4.0
-Have a parking place for vehicles, maximum 1 vehicle per uhaul rented or even being able to park where you’ve taken your uhaul -have staff that can answer the call from that specific location. -better winter tires for the trucks -the inside of the truck was really slippery, but I understand how that helps slide things in -maybe add straps inside Overall the process went smoothly and I customer service was well done .
ahmed santo- Rating:
- 2.0
You need mechanics to look your equipment over before it goes out to another renter. No heat, no block heater & 3/4 back tires were flat.
Sara Jayne- Rating:
- 5.0
My unit was left dirty, there was broken glass and rubbish on the floor. I didn’t have anything to clean it out with, so I just packed my stuff in there.
Carol-Anne Mailloux | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Michael Walker- Rating:
- 5.0
Customer did not leave a comment.
Jessica Reid- Rating:
- 3.0
Customer did not leave a comment.
Christian Stahmer- Rating:
- 5.0
Customer did not leave a comment.
Benjamin Flesher- Rating:
- 4.0
Drop off was a mess, as stated in previous comments. The attemdant was helpful here, and was quick to get me on my way. Too bad I uad to drive 20 minutes from my original drop off location.
Cory Evison- Rating:
- 4.0
Customer did not leave a comment.
Vincent Waldner- Rating:
- 4.0
Customer did not leave a comment.
patricia humen | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lesley Reed- Rating:
- 5.0
Customer did not leave a comment.
Brad Chown- Rating:
- 5.0
Customer did not leave a comment.
muhammed nasir- Rating:
- 5.0
Customer did not leave a comment.
stuart wall- Rating:
- 5.0
Customer did not leave a comment.
Gary Hennessey- Rating:
- 5.0
The staff are very helpful and do their best to get you and your rental on the road as quick as they can. They are very polite and friendly.
Crystal Martel- Rating:
- 5.0
Customer did not leave a comment.
Charlene Golder- Rating:
- 5.0
Customer did not leave a comment.
Bill Semenyna- Rating:
- 3.0
Customer did not leave a comment.
jeff best | Overall Experience- Rating:
- 5.0
I had vehicle difficulties the day I rented the trailer which delayed me returning it. The staff at the Winterburn location was amazing and understanding! This is by far the best UHaul location in North America. The equipment is always clean, accessible, and in good condition but most of all, the staff is awesome!
RONALD MULLIN- Rating:
- 5.0
Customer did not leave a comment.
EDDIE GOTAH- Rating:
- 5.0
Customer did not leave a comment.
Kim Bauer | Overall Experience- Rating:
- 3.0
For the 2nd time in about 3mths I rented a U-Haul along with some moving supplies only to show up at the location and have them tell me they didn’t have the supplies in stock. Why am I finding this out the day I’m picking up the vehicle rather than being informed ahead of time?? Horrible system you have going in that regard. My truck’s battery was dead so I got my rental about 1hr late as they cleaned a different unit. I went to attach the lock to the back handle at one point and discovered the locking element was broken. As such even with the lock fastened onto it one could open the back. Cool. Zero protection from theft. But what probably sucked most of all was showing up to this location to find that there are 2 staff members carrying the workload of about 6. I don’t blame the employees for my experience at all, this is all on U-Haul. How can they be expected to help multiple customers in-store AND clean the trucks AND answer the phones? It’s absurd. Hire more staff and fix your trucks. It’s unfair to your employees to put them under those pressures and have them being yelled at by unsatisfied customers all because their company is too cheap to hire them some necessary help. If I need to move anything in the future, I’ll likely try a different company.
Christopher Popowicz- Rating:
- 5.0
N/A
olayiwonuola fagbenro- Rating:
- 2.0
When you have a reservation and arrive and there is not a unit assigned……so not impressed.
Deanna Kibblewhite- Rating:
- 5.0
The people were excellent to deal with, however the equipment I reserved online days before was not available and it took them over an hour to track down a replacement. I did received a call the day before saying I would have to go to a different location to get the equipment I reserved and then when I arrived at the new location they said the equipment wasn't available. Reservation system needs to be more accurate.
David Cuthbert- Rating:
- 3.0
I was pulled over by a peace officer due to dolly not having the proper secondary chains. He said the ones on it weren’t legal because they wouldn’t take up weight if trailer came off. He didn’t end up giving me a ticket luckily. Just wasted 30 mins of my time I did not have Yesterday. I told the kid working there that he should have his manager call me. So we’ll see.
Trent Simpson- Rating:
- 5.0
Great customer service. Very friendly and prompt. Easy experience compared to my last experience with uhaul. Well done.
Lindsey Jankowski- Rating:
- 4.0
Ensure that the information of the rented item - a trailer in this case - is correct so that, if the trailer that’s on my contract is damaged but I wasn’t the person using it, I’m not held liable for the damage that I didn’t cause.
David Hawthorne- Rating:
- 5.0
Customer did not leave a comment.
Gary Hennessey- Rating:
- 3.0
Customer service was terrible.
Dylan Gerndt | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Richard Leggatt- Rating:
- 4.0
Customer did not leave a comment.
Prince Darko- Rating:
- 5.0
Customer did not leave a comment.
Pat Bischler | First Impressions- Rating:
- 3.0
This unit will serve the purpose for the few items being stored 👍
John Odell | First Impressions- Rating:
- 3.0
I paid $146 for storage. They told me that I was getting a 10x10x8. The storage was so much smaller than that.
Natalie HOULE | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
troy favel | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Darren Knapp | Overall Experience- Rating:
- 3.0
The unit floor was covered with pallets. Very very unsafe. Large gaps and broken pallets, my wife nearly broke her ankle.
Donald Legault | Overall Experience- Rating:
- 3.0
The door would not open properly some things have water stain all and all they were very fair with me charged a lot of late charges but that was my fault
Katherine collins | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
david dukeshire | First Impressions- Rating:
- 5.0
Everything is good can't complain
Hakeem Thomas | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Marcela Villarroel | Overall Experience- Rating:
- 5.0
Thank you to all your staff they were friendly and helpful.
Wendy Lanctot | Overall Experience- Rating:
- 1.0
First the gate card wouldn't work then the locker they gave us was the wrong one but the right one had a lock already on it. Wr already unloaded into the Second unit to be told it was wrong so we said forget it let's keep it so they then charged me more for a bigger unit without telling me.
Corinne Astle | First Impressions- Rating:
- 3.0
Would like to see a few more people to look after the customers at the booking counter there was no one around when I got there other than that everything was okay...
Lorie LEBLANC | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Kathryn MORTON | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
dakota kulba | Overall Experience- Rating:
- 1.0
I had a payment arrangement with the manager! To come get all my stuff and my agreement was broken by them and I lost all my stuff in my unit.
Ashley Bradden | Overall Experience- Rating:
- 3.0
Understaffed a quite chaotic unfortunately and they need to be redirected trucks can only come in one way would be way better
Kelly Furnell | Overall Experience- Rating:
- 4.0
My experience with u-haul facility was great. Felt thr eaten by u-haul the fact that I rented a small storage for my Matt Pierrot who passed in June of this year and looking at getting his belongings out but couldn't find place to store. I don't know if my son's belongings still in storage there??? Ronald Pierrot
Ronald Pierrot | Overall Experience- Rating:
- 5.0
Everything and everyone was amazing thank you
Wendy Lanctot | First Impressions- Rating:
- 1.0
Your staff at the location are useless
Jason Anderson | Overall Experience- Rating:
- 3.0
Lights out in outdoor storage. Urine on floor & pallet & debris were in unit. Staff were not friendly when checking out - they were busy.
Dalton Armitstead | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michelle Caines | Overall Experience- Rating:
- 1.0
Absolutely the most poorly run and dis’s organized uhaul ever
Kelly Furnell | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Roy Jackman | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
James ONDRIK | First Impressions- Rating:
- 1.0
I originally intended to rent a storage unit in Edmonton at the U-Haul 50th street location. I rented a truck online from Friendly Mini Mart & Laundromat because it was only five minutes from where I live. I also reserved a 5 x 10 x 10 storage unit online from the U-Haul 50th street location because it was the biggest one that was available at the time. There was a notification online when I reserved the storage about reminding me to ask for the second month storage free when I rented a truck. When I arrived at the Friendly Mini Mart & Laundromat to pick up the truck on Friday, September 22, 2023, I mentioned this to the clerk and was informed that the staff at U-Haul on 50th street would look after that for me when I arrived there to secure my storage unit. When I did arrive at 50th Street location the following day on September 23, I discovered that the storage unit they had available would not be sufficient for my storage needs because it was too small. The lady at the counter did a search on her U-Haul database computer for bigger storage units at other locations and informed me that the Winterburn location had some available. She gave me a printout of these units and the prices as well as their phone number. When I asked her about the second month free option she informed that the staff at the Winterburn location would take care of that for me when I got there. Instead of calling the Winterburn location by telephone, I used the U-Haul app to reserve a 10 x 15 x 8 unit for the following day which was September 24, 2023. When I arrived at that location on September 24 to pay for the storage unit I was told by the female counter clerk that I did not qualify for the second month free offer because I had rented the truck in Edmonton and not at the Winterburn location. I don’t think this is right and that it is very misleading because I was never given any indication prior that this was how U-Haul conducted their business in relation to qualifying for a free month of storage. In fact the 50th street location gave me every indication that I would qualify because I had rented the truck from the U-Haul company. Even though the lady at the sales counter at Winterburn was very pleasant and professional, and I don’t have any problem with her job performance, the whole matter still doesn’t sit well with me. I think that U-Haul failed in a number of ways in how they communicated matters prior to my travelling to Winterburn to secure the unit and that they should do the right thing and provide me with the free month. I was not made aware until I arrived there that I needed to rent the truck from their location. I fail to see the difference why it should matter where the truck is rented from. The lady at 50th Street location didn’t give me a heads up about that either and left me with the impression that I was doing everything I needed to do. It’s not an overly significant amount of money…just $190…however, I think that I entered into renting a truck and storage with U-Haul with the right attitude and expectations and they dropped the ball on their end. It appears that they have found a nice convenient loophole to deprive me of taking advantage of this promotional offer. I am thinking of making a complaint about the U-Haul company to the Better Business Bureau about the entire matter if the Winterburn location doesn’t do the right thing in this regard. The only thing that is stopping me at this time is I am not sure if that location may try to blacklist me from any future business if I do file a complaint. I also discovered that I was overcharged $93.19 at the place I rented the truck from. I waited a week to see if they would reverse the charge but this morning I noticed that my credit card company had posted the transaction to my account without any reversal of that charge. Now I have to go and make a complaint to my to credit card company about getting that matter resolved which I shouldn’t have to do if the U-Haul company hadn’t overcharged me to begin with. Another thing that concerns me about Winterburn location is that there seems to be a number of people parked and lingering outside the security fence looking to drive in whenever a paying customer swipes their security code card. On just my very first two visits to my storage locker I observed there were two other vehicles that hurriedly passed through as soon as the gate was opened. It made me wonder who are these people and why are they waiting outside the security fence looking for an opportunity to piggyback other vehicles to get through the gate when a paying customer goes through? The whole matter didn’t leave me feeling very secure about storing my belongings at this location knowing that there were perhaps unauthorized people driving around the storage lot who may not have proper access. I had to contact my insurance company as quickly as possible to add the storage unit to my home insurance policy in the event of break-in.
William Day | First Impressions- Rating:
- 5.0
A great, well kept, and very safe facility
Anita Dunne | Overall Experience- Rating:
- 5.0
It was a pleasure using your storage service and I want to say a sincere thank you for such good service from the time we needed storage want to say Nathan was especially helpful and and on to Nicole for her above and beyond help. We would definitely recommend your facility without hesitation. Thanks once again. Angela
Angela Calder | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
KIM SAUNDERS | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Loreen Hrushka | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
kevin estrada-cerna | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Ghaith Al-Ali | Overall Experience- Rating:
- 2.0
The storage unit was not clean at all.
Abdul NABI | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Glenn Tobin | First Impressions- Rating:
- 4.0
It has been a pleasure to rent from this location for the past 29 months. I will continue to recommend and utilize your services.
Angelique Wood | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Raymonde Smearer | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
tara foster | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
funmilola adedamola | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
stephanie brillinger | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Aaron Kolodziej | First Impressions- Rating:
- 5.0
Impressed by service.
Irene Prokopuk | First Impressions- Rating:
- 3.0
The building access information was not clear enough to state the specific order of accessing the building and which one of the three access management portals to use. I called customer service at the toll free number availed and I was incorrectly informed that my reservation was cancelled (by one agent) and non-existent (by the second agent). I was insistent on being helped by a an agent who seal with access issues and I was transferred to a third agent who was very knowledgeable and quite helpful. He transferred me to the location GM who quickly realized my confusion and while on the phone with me, quickly resolved my issue in a matter of seconds. I wish I knew calling the GM was an option because two of three customer service agents were either not well trained and/or didn't care enough to resolved my issue. I will recommend the online reservation and move in to my family and friends because it's a fast and very efficient process with a caveat to ensure they are using the correct access portal to gain access to the building. In addition, I would like to commend the Ms. Nicole Goruk, the GM of the location whose help was the only silver lining in this process. She took time off her hours away from work to make sure my experience was swift by providing pinpoint accurate information by guiding me through the process. Give her a raise !!!
Abdikadir Abdi | Online Move In- Rating:
- 5.0
Very well maintained!
funmilola adedamola | First Impressions- Rating:
- 5.0
9
Ernie Cardinal | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Zerian Jaafar | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DARELL TANNER | First Impressions- Rating:
- 1.0
Right from the beginning of the rental. I was rented a 10x20 unit that was completely flooded and was told no other unit available so we had no choice but to line the floor of the entire unit with pallets. Then they restricted the times we were able to access our unit. As time went on I at times didn't pay my unit for 6 months at a time but then always completely paid it in full. All of a sudden after my unit was only 60 days in arrears they informed me that it was going up for auction at which time I contacted them and complained because I found it easier paying every 6months rather than yearly. The manager told me that she had every right to put it up for auction after it had not been paid for 60 days. Once they told me it was going for auction I had the option to pay the settlement amount and I sent numerous emails and tried calling numerous times to find out what the amount would be only just to not get a reply to my emails and when I called whoever answered put me on hold for 30-45min at a time each time, before I could even tell them who I was or why I was calling. After being on hold for that long I would hang up and call again and same thing would happen so I eventually gave up. And now they sent me an email (from a no-reply email address) stating that my unit was sold and that I still owed a bill?!?!? I am very upset about the whole situation. I paid well over $3000 in storage bills for my keep sakes, valuables and personal belongings- just to lose it all to someone who paid $381 for it?!? That's totally not right at all.. especially because I tried to contact them and didn't get any reply at all. And even once they said "I will get back to you with the settlement amount" and I never heard back for 2 months- and now my unit is sold...WOW.
Rebecca Watt | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
tyler bourque | Overall Experience- Rating:
- 5.0
Nicole always went above and beyond, I will always use this place.
Lila SARMIENTO | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Belinda Lewis | Overall Experience- Rating:
- 5.0
Great service, but the software is very glitchy and the links sent to the phones don't work
RAJESH GOVINDAN MENON | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
kudzanayi chikwava | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
jeannette biazon | Overall Experience- Rating:
- 5.0
everything went very well , thank you
ANNA LYNN KOWALCHUK | First Impressions- Rating:
- 1.0
From the wait time to talk to someone to the issues with the setting up of my account online, uhaul is not doing very well. The storage unit I rented and never ended up moving into was unlit, and unsafe, I didn't feel safe here let alone store my belongings here.
Laura Ternan | Overall Experience- Rating:
- 5.0
The staff were very helpful and we appreciate them very much.
daniel moodie | Overall Experience- Rating:
- 5.0
I had a storage unit with you guys for about 5 or 6 years.
Dwayne Anderson | Overall Experience- Rating:
- 4.0
Although I had called three times to confirm our move in date and that the unit was ready and waiting, when we got there they said they didn’t have a unit available! However, in the end they did sort it out and find us a unit although it took a little time and hassle.
Denise Haley | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Belinda Lewis | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
RICHARD DUCHARM | Overall Experience- Rating:
- 5.0
The manager is wonderful. She was helpful. A while back I forgot to call to extend my rental and she was nice to deal with on the phone and in person.
Nigel MUGODO | First Impressions- Rating:
- 4.0
Thank you
Leah Brisson | First Impressions- Rating:
- 5.0
Great employee working to assist me
BERNITA Crate | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Gloria ARREOLA SEGOVIA | Overall Experience- Rating:
- 2.0
Locker contents were flooded and frozen to the ground. Was never told it would flood and never offered pallets for the ground. As I complained to the front desk they knew it flooded in the spring and offered no refund . Said it could claim through insurance. I’m not responsible for clean up the frozen boxes and blankets and papers still frozen to the ground. I took pictures of the damage. Also emailed manager with no response today. Sad!! Will never recommend your company.
Karla Yaworski | Overall Experience- Rating:
- 4.0
It was very convenient to rent online. Parking is limited, to load/unload and it is shared with staff. But very minor. The facility was clean. I did worry about the location and the security of the building, but it was all good!!
Lisa HEITRICH | Overall Experience- Rating:
- 4.0
You need to find a solution to the drainage issues at this location. Your signs/adds state “safe, DRY, secure storage” There’s ice 3/4” thick in my outdoor ground level storage locker. Every locker we drove by that was opened, has pallets lining the floors
Anthony Simmons | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Joseph Lawrence | Overall Experience- Rating:
- 5.0
Thank you
OLGA DREFKO | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
William VAUGHAN | Overall Experience- Rating:
- 5.0
I like it here
Christine Bobb | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kayla Hayward | Overall Experience- Rating:
- 5.0
We filled up 1 unit and needed more storage. Being able to book and access immediately was so convenient!
Lisa Heitrich | Online Move In- Rating:
- 5.0
Great facility, well maintained & great staff.
William Roberts | Overall Experience- Rating:
- 5.0
Best price out of all the nearby storage places.
Chad Beaulieu | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Sherry Pidhirny | Overall Experience- Rating:
- 5.0
You have the most clean storage that I’ve ever experienced
eRIC hYNES | Overall Experience- Rating:
- 5.0
Respectful family business they know what the are doing , I had zero issues with them , placer is safe and warm and very clean , price is good and I highly recommend .
sam rahmati | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jesse Jardinico | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
stephine brodsky | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Kerry-Ann CROSSMAN | Overall Experience- Rating:
- 5.0
Excellent facilities and staff. Indoor storage is very clean, safe, well-lit and easy to access. I would highly recommend this facility for your storage needs.
Lynda Rae | Overall Experience- Rating:
- 5.0
Well maintained and safe place for storage. I will and recommend this place (Winterburn). Entrance and Exit scanners can use a bit of improvement. Am I glad that I was directed to this place and will guarantee to use it in the future. 😍😃🤓
Avelino Madlansacay | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Wayne English | Overall Experience- Rating:
- 5.0
I didn't get the employees name that helped me but he provided exceptional customer service.
Ryan Forest | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Mick Cardinal | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Patrick Leblanc | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
trever wingenbach | Overall Experience- Rating:
- 5.0
Just need a few more carts :)
Karly Warren | First Impressions- Rating:
- 5.0
I arrived with a 16 ft uhaul van,the tires required air,washer fluid and engine oil. The place that we picked up the uhaul had nothing on site for use. The staff at winterburn went above and beyond to get us on the road A big thank you
derek stinson | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Patrick Leblanc | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kayla Hayward | First Impressions- Rating:
- 5.0
Always easy and convenient. Friendly and helpful staff. Loved the heated space.
Jennifer Dahlen | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Nicole Goruk | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Anna Chiarello | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
derek stinson | First Impressions- Rating:
- 4.0
I was in need a everything was explained, I was so blessed by the staff and understood as I was going through such a difficult time in my life,thank you personally to Nicole at Winterburn Storage,I will always remember your kindness,God bless...
Tina Stach | Overall Experience- Rating:
- 5.0
Loading bay always full with small cars. Loading bay is a nightmare. Never empty. Should be a limit of 1h per moving or a sort of moving in schedule. 15 min, 30 Min, 45 min, 1h , slots where you can book it.
FAITH CHRISTIAN | First Impressions- Rating:
- 5.0
Thank you for many years of knowing my stuff was safe in my unit at Winterburn UHaul! I used your trucks for moves also...always in great condition and an easy process to rent. Best to you! Marge
MARGARET VANDERZYL | Overall Experience- Rating:
- 5.0
on line was excellent but i sat on hold for over an hour to be put on hold again and while was talking with your agent she was dealing with another customer while talking to me , very unprofessional and upsetting
Barb Schols | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
Jack Gustafson | Overall Experience- Rating:
- 5.0
All good
Kevin Cummings | Overall Experience- Rating:
- 1.0
Worst experience ever .will never use their services again.
russell dick | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Joshua Wiles | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Gerry Altares | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Natasha Harmsworth | Overall Experience- Rating:
- 4.0
I was looking for additional storage. The young fellow working the desk was helpful and courteous. Unfortunately due to the popularity of the location a larger space was not available, only a second small space. It was clean and ready to go.
Robert Gould | First Impressions- Rating:
- 5.0
Keep up the good work !
Lenard moodie | First Impressions- Rating:
- 5.0
Staff were really great and helpful ! Would recommend to others and would use again if needed !
Renessa Swampy | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
CODY BELLEMORE | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Glenn Tobin | Overall Experience- Rating:
- 5.0
All good
Gerry Altares | First Impressions- Rating:
- 5.0
Friendly staff, knowledgeable and got me in and out quickly. Super happy!
Karla Yaworski | First Impressions- Rating:
- 4.0
I asked if there was a free lock with the rental I saw on l line, I was told no. When I went to the unit there was a lock in there?
Sherry Pidhirny | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Alex CHEE | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Robbin Sowa | Overall Experience- Rating:
- 4.0
Yeah the new staff are incredibly polite and honest about what they do and don't know. When that arose they quickly and cordially found or provided a solution. Also happy and easy to joke around with, a bonus.
Mateusz Surowiec | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Steven Prudhomme | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Randy MACDONALD | Overall Experience- Rating:
- 5.0
Not so well lit at the outdoor locations. It’s summer so it’s still okay. Very clean.
Bob Kao | Overall Experience- Rating:
- 1.0
Majority of my belongings were damaged by moisture and mold.
Dean Wuensche | Overall Experience- Rating:
- 5.0
The Staff was very helpful they went above and beyond to help me get a unit! Especial Nicole she was so awesome
Arlene Grant | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jaimie Anderson | First Impressions- Rating:
- 1.0
I had things stolen out of my RV. My RV was vandalized and nothing was done till 3 days later when I said the people that did the damage are still there and that they are living in the RV next to mine.
Shawn Wolfe | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
nazlin gilani | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
john szabo | First Impressions- Rating:
- 4.0
The staff and service itself were great. Just the facility the layout is a bit poor with the parking lot. There’s dolly’s to use for your stuff except no flat surface to roll them off the sidewalk to your car. The lot doesn’t have much parking as it’s crowded with Uhaul trucks and a Genie lift taking up all the spots. You’re trying to use the single elevator where you might be wheeling in multiple dollys and carrying heavy things and it’s set with a quick door close timer and an alarm if you try to hold it open.
Keegan Everett | Overall Experience- Rating:
- 5.0
This was excellent facilities and excellent customer service very clean surroundings and Friendly employees. I am morethan satisfied and i will definitely refer this location to a friend and family. Thank you uhaul stony plain road.
Rollie ABARIENTOS | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Crystal Martel | Overall Experience- Rating:
- 5.0
The person that help us went above and beyond and deserves a bonus!!!
Renessa Swampy | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
vernon Grantham | Overall Experience- Rating:
- 5.0
I was in a situation of uncertainty about my house and belongings with me working out of the country. I chose your storage facility and everything went well. My payments were taken out on my credit card and everything was smooth. Any problems were my own problems. I planned on the storage to be only a short time until I had more definite plans. Before I could return, Covid came along. Travel was next to impossible then my credit card expired. I called my bank as I am working in Cambodia, and they immediately forwarded a new credit card to me in Cambodia. That should have been ok as the number on the card would be the same. But, that was too easy. The card never made it to me. Therefore they couriered out a new card but this time with a new number. Meaning my payments could not be made on my credit card. I had to get someone to pay cash. But soon I will be back in Canada making decisions. It may come to the point where I may be back at your doorstep needing storage again. I would not hesitate using your facility again.
Douglas Macqueen | Overall Experience- Rating:
- 3.0
The storage was good. Didn’t like that Uhaul requires a specific lock on their units which gives uhaul access to your unit if they so wanted. You aren’t allowed to use your own lock.
Alissa Robidas | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
JAMES DARKE | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Carolyn Lawrence | Overall Experience- Rating:
- 4.0
Staff was very helpful and pleasant to deal with.
Anna Chiarello | First Impressions- Rating:
- 2.0
Had over a hour of wait time checking out of storage unit and returning uhal truck nopne at the front desk.
Brandon Gibbon | Overall Experience- Rating:
- 1.0
I moved out Monday and got a message that my rent it due inn3 hours today I asked the lady at the counter but she said she was to busy to check my locker and she would do it later and email me the info I hope this happened and no charges go onto my credit card
peter sawan | Overall Experience- Rating:
- 5.0
Love everything about this place, nothing wrong with it, the trailer was phenomenal and safe
Brandon FREEMAN | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Gordon Yeudall | Overall Experience- Rating:
- 5.0
I can't remember the name of the gentleman who served me he Is heavy set with a beard lighter color But he was Super helpful informative polite friendly nice And even though u-haul's computer systems Not only when I rented the truck but when I rented the storage Clearly made the poor guy's job harder as the computer weren't working Efficiently/freezing I didn't even care that's how good the guy is at his job!!
Scott PUCHALSKY | First Impressions- Rating:
- 4.0
Only issue is there was a lock on my locker when I first went there after hours. I called u haul the next day and they had the lock taken off. Other than that everything was great.
Brennan Wishart | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Kristie BUTLER | Overall Experience- Rating:
- 4.0
As to customer service in the facility and on the phone, excellent. The staff were great. The challenge is the wait time - there are not enough representatives to deal with the month end/new month volume that is part of moving and storage.
Kim Bauer | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
angela Thirlwell | Overall Experience- Rating:
- 5.0
Very friendly and helpful people working there. I’m never have any problem .Perfect location too . I’m can say excellent.
Jakub Toth | First Impressions- Rating:
- 3.0
Light was burnt out in unit, difficult to see without flashlight
Aleksia Medelis | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
kathleen makela | First Impressions- Rating:
- 5.0
Loved the experience! Will choose Uhaul again!
Holly Linden | Overall Experience- Rating:
- 5.0
The manager and staff were amazing!
Cuong Le | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
BILL JOUDRIE | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ramona Paddy | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Kathleen WHEELER | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tania Floreyes | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Clinton MCCALLUM | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
marie bergstranb | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
brian Murphy | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Carrie Whyte | Overall Experience- Rating:
- 5.0
Always a pleasure dealing with Uhaul, storage and rentals.
Samih LASHKAR | Overall Experience- Rating:
- 5.0
The lady that helped me , doesn’t realize but the little simple things that she did for me changed my day and I would highly recommend this facility along with her at the till her customer service was exactly what I needed that day ! Absolutely impressed . And she was the reason !
Shaylee Bliss | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Gordon Yeudall | First Impressions- Rating:
- 1.0
Was happy with my experience up until the last two months. I had purchased a year rental package and was due to move out in March of 2022. I started to receive emails in Jan that I had a payment due. I had already prepaid so I didn't pay much attention. They I started to get "Pre-Lein" letters and every 2 weeks, penalty charges were added to my file. I called multiple staff who said they would clear it up for me. It didn't happen as I kept getting notified. I finally spoke to the female manager there and she said to ignore those and it would be cleared up. I went this weekend to get my stuff and my code didn't work anymore AND there was a double lock on my unit and my account was still deliquent!!?? What a frustrating ending to my experience with this location. I won't be doing business with them again nor would I recommend them. When staff stays they a re going to take care of things, they should. When a manager says they are going to take care of things, they better!! So upsetting.
Karen Marciniuk | Overall Experience- Rating:
- 1.0
This facility only does walkabouts every two days. My storage unit was broken into and everything I had was stolen. Over $7500 stolen and Uhaul did nothing. They refused to offer me any consolation or any reimbursement. All they offered was two months free rental. This is the worst facility ever with absolutely the worst customer service. They are thieves. DO NOT RENT ANYTHING FROM THIS LOCATION.
Lorna MCPHERSON | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Maunish Chokshi | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kyle Green | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Evelyn Whiteford-Carter | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
terrilynn noskey | First Impressions- Rating:
- 5.0
Excellent operation, service and pricing
Samih LASHKAR | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Nicole Christenson | First Impressions- Rating:
- 5.0
The staf were great but the parking lot was hard to access due to snow ruts.
Clinton MCCALLUM | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Keith Megyesi | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Christopher Chambers | First Impressions- Rating:
- 5.0
Access card not working Trailer hitch too heavy for me to lift off the truck hitch.
Tricia Potts | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Conrad DELORME | First Impressions- Rating:
- 5.0
There was some issues with the fence not being open when we needed it as we were going out of town but the gate was frozen. It took 2 days to manually open the gate. Which not sure why they couldn't manually open it the first day. But other then that I will be back. Nicole and her staff are very friendly easy to work with.
Jennifer Welda | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
Saddam Abboud | Overall Experience- Rating:
- 3.0
Arrived as instructed to find the gate inaccessible. Was eventually informed after 30 mins of wasted time that the gate was frozen and no one was sure when it would be fixed. After waiting another 20 mins to see if the issue could be resolved I went home and resorted to calling every half hour or so to see if I could move in. After about 2 hours the problem was resolved. Unfortunately it was then dark in the facility and lights did not work - leading to an unpleasant move in while -25C outside.
Paul Matthews | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
bernie gron | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
John Patterson | First Impressions- Rating:
- 5.0
With the various challenges experienced Nicole, Brandon and others I didn’t get a name we’re very helpful Thanks
Dant BARRON | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Carmen Rans | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Daniel Dirks | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kristie BUTLER | First Impressions- Rating:
- 5.0
There was new guy who was lost but tried his best to accommodate. A coworker came by to help him out and was very knowledgeable and professional. Thanks
George Trottier | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Chandran Iyer | Overall Experience- Rating:
- 1.0
It had 3 inches of ice from door to door in the spring. The door was falling off the track for 3 years and never fixed. Security is a joke with numerous break-ins including an attempted theft of my cargo trailer. I was told the security cameras don’t cover that area. I am so happy to be out of there and will never have anything to do with Uhaul again.
BRENDA PETKAU/EIGLER | Overall Experience- Rating:
- 5.0
Winterburn,my favorite place! Thank you,for your service !
Ivan Mitev | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Cohen Pushelberg | Overall Experience- Rating:
- 5.0
Very convenient location for me! Very friendly staff! I highly recommend this location for service!
Dean Auger | Overall Experience- Rating:
- 5.0
Very clean and I felt safe when I had to access my unit. All the carts worked smoothly to help me transport my stuff back and forth.
Sharron Willis | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kaitlyn Jaskow | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Cerebral Palsy Association in Alberta | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SANDRA ALEXANDER | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
bernicerachel white | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dustin CORBIN | Overall Experience- Rating:
- 5.0
The only thing that wasn’t clear was where to enter my code to exit the facility, it wasn’t visible at the gate. Staff were very friendly and helpful
Douglas Thomson | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Laris KRELJA | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Sarah Mason | First Impressions- Rating:
- 5.0
The staff friendly and very helpful
Mustafa Abadenu | First Impressions- Rating:
- 5.0
The lock wasn't in the unit but a quick call down to customer service and all was resolved. Simple, easy and hassle free.
Jane Flower | Online Move In- Rating:
- 5.0
Absolutely love the two gentlemen at the winterburn site. Can’t say enuf great things about them. They are the only reason I keep returning to this location along with using uhaul.
Kimberly Thomson | Overall Experience- Rating:
- 3.0
Experience was generally good, but there were a few hiccups: - my storage unit was not cleaned out from the previous tenant and I had to move a lot of stuff outside of the unit (including rotting food) and clean the floor (with what I could find in the previous tenants stuff) before moving my stuff in. - I couldn't get a hold of the office staff to tell them about the above; they put me on a long hold. I did tell them about it later, however when I came in for another thing. - I had a hard time finding the exit/sign out kiosk the first timenI was there and had to search for it for about 10 minutes. I think the location of that kiosk could be better marked and communicated.
Kevin Parkinson | Overall Experience- Rating:
- 5.0
The only Cavia to me would be to have the check in/check out device show that it is used for both better. Beside that, it was very simple to navigate through the storage unit facility. P.S. The app isn't very efficient, but the website has caused no issues.
Mikael Velasquez | First Impressions- Rating:
- 5.0
Great staff excellent service
Myra Bugaoan | Overall Experience- Rating:
- 1.0
Stored our belongings to this facility. Not even 3 days our storage got burglarized. It happened in the early morning on a Saturday and they called us to let us know that it’s been ransacked at around 6pm. You guys should invest in good lighting, wireless cameras (yes! The thieves cut the line) and a fence that’s not easy access.
Kyle Sanchez | Overall Experience- Rating:
- 2.0
I was asked how long the stay would be, I said 4 months, and they noted it down. I later discovered I had been charged for a 5th month despite having been moved out for a full month, and when I called in they told me that when they asked that, it was just a question and they didn’t actually do anything with the information, and that I will keep being charged until I notify them I’m out. Why ask how long I’m gonna stay, make it seem like that information is being taken into account while we draft the agreement, and obscure that asking me that had no purpose and only misled me into thinking I was on a set amount of time?
Garon Baxter | Overall Experience- Rating:
- 5.0
The only issue I have is with the storage unit itself. It was quite dirty and a simple sweep would have been nice considering the price isn't cheap.
Trudy Nabhan | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Janet Carson | First Impressions- Rating:
- 1.0
Had everything in my storage unit stolen then when I asked for video to take to my insurance they said they only keep video for a month and couldn’t help me
Troy Bartake | Overall Experience- Rating:
- 5.0
Thank you for fast and friendly service
Cerebral Palsy Association in Alberta | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
LENWARD TUBIL | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tiffany Andrews | Overall Experience- Rating:
- 3.0
The road was terrible and the instructions for the gate were not great. But the guy at the counter was great.
Shannon Klappstein | Overall Experience- Rating:
- 1.0
0 stars is better representation of what i would give
Denise Williamson | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
Theresa Chalifoux | Overall Experience- Rating:
- 5.0
The manager Nicole is wonderful and all her staff are just awesome
Dwayne Anderson | First Impressions- Rating:
- 5.0
The facility was very very very clean and the employees were very helpful at all times Thanks for a great place to store things Thanks for all your help Len Rombough
LEN ROMBOUGH | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ashly isberg | Overall Experience- Rating:
- 1.0
Below poor, if there are as a rating I had a bad experience
Conrad Machiskinic | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Mariam Abouzelouf | Overall Experience- Rating:
- 5.0
Both unit and stall I rented showed up at closing both times and they were helpful and courteous both times despite staying late and saw me through the process quickly. Thanks again to the staff !
Mark Halliday | First Impressions- Rating:
- 2.0
There is 24 hr access but you need to use the small door. I was unable to contact the staff working at the site.
Tricia Potts | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
KELLY CADIEUX | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Vicki Bisgaard | Overall Experience- Rating:
- 1.0
There are some great staff there that help you in the best way they can, then there are some other ones who are clearly overworked and not impressed to be there and it shows with their ability to provide even acceptable customer service. Paid for 24 hour access and on multiple occasions was unable to get in to my unit l, and the phone call into the store was unsuccessful just to be told "well it should work". I had to go into the office a few days later before I could gain access to my unit. Trying to phone in to speak with anyone is next to impossible and on a few different occasions I waited on hold for 45 mins to be told to hold again, and if you have have issue when you get to the counter when you go into the store expect to get a snarl if it's not one of the guys that are working. I would absolutely not recommend storage solutions from this uhaul facility!! Trailer and truck rental services are decent if you do all the self check in and return on your phone.
Natasha Halvorson | Overall Experience- Rating:
- 1.0
Tried to move in on move in date. Storage unit was locked. And they didn’t give me the proper access code for the gate so I couldn’t move in since no one was at the facility. I had to wait till the next day. Also the free lock wasn’t in the unit. Had to stand in line for 2 hours just to see a staff member for the lock. The one staff memeber kept leaving the the till to go somewhere else. Finally the manager came back with one other employee and the line moved quicker. The manager at the store was also 10 minutes late while there was a line forming at the front door so the store wasn’t even open until 9:15. I was done moving in at 9:30 but since I didn’t have my lock I didn’t leave until 11:00. Worst experience I’ve ever had and all they offered me was a free one month 24 hour service. Which is only $10.
Alicia Aubichon | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
pauline francis | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Raffy Monghit | First Impressions- Rating:
- 4.0
Had an issue with the initial unit, quickly resolved by the counter staff, who were friendly and courteous.
Andrew Hvarregaard | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Sakshi sharma | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Marica Mertz | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
1986922 Alberta INC. Everjoyce Madzinga | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Keith Hache | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sorin Andronic | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Colleen Pritchett | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Natasha Wanuch | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ghulam Akbari | First Impressions- Rating:
- 2.0
I think it's better to keep the customer servic
Gerald Gibson | First Impressions- Rating:
- 5.0
The young man at the counter that helped me was so kind. He dealt with a difficult person that was before me with so much patience. If it was me I would have told the guy to *@&* off and go some where else. Great Job!!
Chandra English | First Impressions- Rating:
- 5.0
The staff at the location were amazing and very helpful. First time renting a storage unit.
Crystal Martel | First Impressions- Rating:
- 4.0
Easy move out great experience
Kelly Zapf | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
robin marion | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Syed Athar | Overall Experience- Rating:
- 5.0
Accommodating and flexible.
Ferbert Escio | First Impressions- Rating:
- 1.0
I would not reccomend your storage site to anyone. You lack in every which way possible your management sucks and is a coward that cant talk to her customers.. I still have not recieved my refund on my rv site
Crystel Bulldog | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kost Boychuk | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
ROGER BOURGEOIS | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Anne Olfert | Overall Experience- Rating:
- 4.0
The person who helped with signing in was awesome went out of her way and stayed past her shift to make sure everything was good for me. She deserves kudos from management
Raymond Dallaire | First Impressions- Rating:
- 2.0
I was going to Rate this place above average and say the staff were very helpful and friendly until I checked out. I had to wait at least 20 minutes before anyone came in to help because the only 2 employees I noticed were outside helping other customers. When one did come in to serve the growing lineup asked me want I wanted and I said " I'd like to check out". Went through the usual locker number and name. Then she asked if it was clean, I said yes then she promptly said" well if I go out there and it isn't clean I'll be checking you right back in". I said I swept it out I also wanted to say it is cleaner now then when I moved in because it wasn't swept out previously. Figured it was better not to aggravate her. I believe the place is understaffed especially coming into the end of the month. 2 people working for the volume they do is ridiculous.
Douglas Wold | Overall Experience- Rating:
- 5.0
Excellent facility
Barry HOGAN | First Impressions- Rating:
- 1.0
My google review: Terrible experience at this U-Haul. I rented an outdoor storage space for my camper and the employee had no idea how to operate their system. It took him 4 attempts and 45 minutes just to reserve my spot, even though I had reserved online, and called ahead before I arrived. I was told conflicting information, one person said I needed a lock, another said I didn't, the employee reserved me a slot that apparently didn't exist. It was no surprise when I went to drop my camper off for the first time, my swipe card didn't work, and of course it was after hours. The security for the outdoor storage is terrible (anyone could jump the fence), and it is more of a storage dump for garbage than for campers. Needless to say, I turned around and cancelled the next day.
liam hartzell | Overall Experience- Rating:
- 5.0
This location is very busy and the staff are great!
Deverell Crowe | Overall Experience- Rating:
- 5.0
David did an excellent job setting me up. The manager who I believe is named Nicole was excellent also. I am very pleased with the service I received from the Winterburn location.
Carmen Rans | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Ariana Blackman | First Impressions- Rating:
- 3.0
10x10s could actually be a 10x10 if you take a tape measure to it considering since I don't wanna be paying for storing your concrete but overall then that i give you guys a 3
TERRANCE ONYSHKO | First Impressions- Rating:
- 1.0
I reserved a storage space a week ago and went to move in. The staff were very helpful and when i went to put some stuff in the unit it had 2 other locks on it advising another renter they had not paid their bill. These notices were on another 9 units just on the way to the elevator. So i was rented a unit that wasnt even available. Upon going and advising the staff they let me know thay didnt have anything else available. She said she would call and let me know before they closed after her walk around. I didnt receive a call and had to empty my car load back into the house. So now im looking at alternatives to uhaul as they are not reliable. I dont have the time to move my stuff more than once into a space i was rented and they didnt even KNOW wasnt available. Its ridiculous.
Carrie Woodman-Smith | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Oussama AMINE | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Gerald Lavoie | Overall Experience- Rating:
- 2.0
Storage unit was dirty. Lock they sold was poor quality. Staff were slow and unaccommodating.
Joshua Eggert | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Urmela Scarlett | Overall Experience- Rating:
- 3.0
My unit was changed and way to small now have to rent second one but other that was good
Jamie Mcmurphy | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Pascal Landroi | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
richard mcdonald | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Mike Mclean | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Shelly Kostner | Overall Experience- Rating:
- 3.0
The office is well laid out and clean and tidy. All around the newer part is clean. When we went to look at the drive up storage unit the weatherstrip along the bottom of the door was missing and the unit hadn't been swept out. That was on a sunday, tuesday was there to unload and the weatherstrip hadn't been installed nor had the floor been swept. In front of the container found rusty nails and bits of metal laying along the roadway between the storage units.
Douglas Wold | First Impressions- Rating:
- 5.0
The staff was very friendly, very helpful and there customer service was the best iv seen in years from any company...They were willing to help me know questions asked when I had mistakenly got the wrong storage unit, they were more then understanding when I called them to inform them I was going to be late...All together the best experience ever. Thanks again to the staff.. FatimaS
Fatima Schultz | First Impressions- Rating:
- 5.0
This is 3rd time, to the same facility! That explains it all
Ivan Mitev | First Impressions- Rating:
- 5.0
More then accomadating to me during a stressful move . I cannot thank them enough , I will recommend you Guys to everyone that will listen to me ,, thanks again!
Julie MITCHELL | First Impressions- Rating:
- 5.0
Amazing service and staff. Keep up the good work,and stay safe.
Rodney Goetz | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Carmen Rans | First Impressions- Rating:
- 4.0
Nicole was great! We had a few hiccups during our stay and she did everything she could to make it right. She was kind and upfront about it all. We appreciate management like that.
Jocelyn Bellingroth | Overall Experience- Rating:
- 3.0
The unit we were given was very dirty - oil stains all over the ground and the unit was covered in dirt/sand. It had not been swept out.
Joshua Eggert | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Sharon Mccormack | Overall Experience- Rating:
- 5.0
Unfortunately shortly after we rented the unit my husband realized it wouldn’t work for us. The staff member I dealt with was very understanding and kind. We had no issues at all.
April Bernath | Overall Experience- Rating:
- 5.0
check in/out process not properly explained, set off alarm.
Mike Mclean | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
raymond bergen | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Keith Hache | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Roman Templo | Overall Experience- Rating:
- 1.0
The storage container is dirty, full of ice and water. I was given another shed... only it belonged to someone else. Was given another unit, it was clearly too small. Ended up taking the dirty shed and laid boards down so my belongings don't get damaged. I had UHaul labour on site and I had to pay them for waiting around. I had no where to put my dust. I asked for the garbage and was immediately told I would be charged if I want to dump garbage. I explained no it just dust and dirt and some broken glass. I was instructed to put it by the tiny tiny recycle bin. Weird.
Deverell Crowe | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
darcy klein | Overall Experience- Rating:
- 2.0
I haven't had a storage unit in this well known for being scumbag run by a bunch of inhumane obese losers that steal from the customers. This location made me lose everything and 3 years later they are harassing me with spam emails. I think they are fraudulently using my name and I'm going to hire a lawyer to find out. I hope someone burns this location down with the staff in it. Not a threat as I'm not stupid, simply freedom of speech. I will never in a lifetime rent u-haul again and I'll let anyone that listens know why not to as well.
Patricia Gladue | Overall Experience- Rating:
- 4.0
They need to fix the website. I cant pay o line but my account is there with nothing on it
Brandon Vallee | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Paul Clarke | Overall Experience- Rating:
- 4.0
The first person helping me appeared to be new to the company or self-storage side of the business. They were friendly, but missed providing me some information. It wasn't until another person stepped in and finished setting me up that I got all the information necessary, and was even guided to my specific unit. My movers were able to unload my stuff into my storage unit without any issues.
Brianne Toner Abraham | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
Alanna McMurray | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Keith francis | Overall Experience- Rating:
- 3.0
The gate sometimes didn't close. The light wasn't working in our storage unit.
Evelina Sieradzan | Overall Experience- Rating:
- 4.0
I had a good experience.
Grant Kostner | First Impressions- Rating:
- 5.0
The staff were personable and informative, both upon booking and again when I came to sign. There was an issue with my reservation that was immediately rectified above my expectations. The rest of our transactions were smooth, and even though I couldn’t arrive until shortly before their closing hour, I was assured that they were there to help me, and didn’t rush the process at all. I chose Uhaul for their pricing; I recommend them for their service standards!
Angelique Wood | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Barbara Racicot | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Roy Jackson | First Impressions- Rating:
- 5.0
Thank you
marilyn Vik | Overall Experience- Rating:
- 5.0
I've had storage in the past at this location and they have always been excellent, if I need storage again I will definitely come to this location. Great job team 👍👍.
abraham driedger | Overall Experience- Rating:
- 5.0
Facility was excellent. Staff were professional, helpful and kind. Overall excellent experience. Thank you. Carmen Kennedy 587-988-1666
Carmen Kennedy | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Keith francis | First Impressions- Rating:
- 5.0
Nicole & staff are the best @ what they do! Experienced, helpful, knowledgeable & simply awesome Above & beyond to help Luv luv luv the place
Nancy LLoyd | Overall Experience- Rating:
- 5.0
Have had several engagements with uhaul Winterburn recently and experienced excellent service each time. Please pass on my thanks to all the staff.
William Roberts | First Impressions- Rating:
- 5.0
Braden was an amazing help throughout the entire process!!! The move-in was a breeze!!! The move-out was pretty simple!!! My storage location was very convenient to the door. Overall, I was impressed!!!
Tyler Galbrayth | Overall Experience- Rating:
- 5.0
The manager and staff were always pleasant and helpful. I would recommend this Uhaul Storage to all my friends and family. Thank you so much for your service! Heather M.
Heather MacDonald | Overall Experience- Rating:
- 5.0
Very clean, convenient & well-maintained facility. No complaints from me, yet.
Arne Hovind | First Impressions- Rating:
- 5.0
I love this location. Staff is awesome and helpful they know what there talking about and are awesome to deal with
Jennifer Welda | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Dennis Racicot | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
keishla wheeler | First Impressions- Rating:
- 5.0
Exellent place ! Helpfull staff!
Ivan Mitev | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
RUTH BRANDON | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
David Guzman | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
DAVID SOKOLAN | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Andrii Tatarchuk | Overall Experience- Rating:
- 5.0
I hope you will fix the gate of our storage unit, I am afraid that snow will be inside through the hall of the orange door. Sorry, I forgot to mention it. The service was great! Thanks again for your time.
Irina Volkova | First Impressions- Rating:
- 1.0
I moved my precious items, my life into this facility where the staff seemed sane and professional but turned around and evicted implying I slept in my unit which was absurd and absolutely not the case. I had my uhaul booked to remove my things next day the manager Johnathan said I wouldn't return the truck when I've always returned the trucks on time paid in full cleaner then I rented it and no reason to imply I slept in my unit as I came and went once a day he was 100% just bullying me because I dressed different and or being native he just outright didn't like me. I had to leave all my items outside for the night as I hadn't planned another truck being denied for no reason by this jerk Johnathan. I lost everything, they stole nearly everything. I'll never forget that. Karma will pay it's due to these scumbags at winter burn uhaul one by one the greasy fat losers will suffer a great loss then spend eternal in loneliness like I felt that cold day. Please do not support or rent from these people they are rotten terrible pathetic excuses of human trash.
Patricia Gladue | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
elizabeth McLellan | First Impressions- Rating:
- 5.0
the only thing I would add is that when accessing the facility after hours, the track on the small door is very cumbersome to get the carts over and through when the access to the sliding doors are turned off. if this could be removed it would help out immensely. I'm not sure if this is possible. thank you for allowing my comments.
Susan Pattenden | Overall Experience- Rating:
- 5.0
The staff was great with assisting with a quick move out. Thank you!
Jessica Palmer | Overall Experience- Rating:
- 1.0
Someone did hit and run to my truck, which was right in front of cameras. But the manager was unable to pull the recorded images or videos. Secondly there is no schedule for the manager, usually he is not there in office hours. Lot’s of littering on my truck, I found dirty pillows, towels, etc on my truck. Front desk guys are awesome, like Braydon and Cataline, but unfortunately they don’t have all the authority’s, if the manager is not there
R w Transport LTD | Overall Experience- Rating:
- 4.0
Needed a small unit but none available so I had no choice but to get a bigger one for more money should have charged me price of smaller unit what I wanted gesh
Shannon Lamouche | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ED TONNELLIER | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
TRACEY HILL | Overall Experience- Rating:
- 3.0
The billing process was frustrating. When something went wrong on your side, letters were sent out without first contacting us personally. These letters got to a friend before they got to us. There was no email or phone call. Both times, the payment didn’t go through due to problems on your side which could have been addressed easily with a phone call (Free) and quicker than by letter (paper, envelope, stamp, irritation to customer).
Floyd Bjorgan | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
ron long | Overall Experience- Rating:
- 5.0
Asst. Manger Nicole and another employee whose name can't recollect was not helpful but Katlin and Brayden helped. I needed a larger unit and unhelpful people denied unit citing its on hold. The next day I called and Katlin helped me reserve as it was never on hold but when I came in the evening the guy refused to give despite showing reservation email but finally a call to Mr. Brewer solved it. Mr. Brewer is great.
Nitin and Mona Soman | First Impressions- Rating:
- 5.0
Best storage facility in Edmonton.
JACOB ABEDRAPO | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ABBEY SEXTON | First Impressions- Rating:
- 5.0
The young man named Breadon was very helpful and very knowledgeable he was very professional.
Dallas Scott | First Impressions- Rating:
- 5.0
Perfect place to do business with / friendly people
Darren Fish | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
kate wallace | Overall Experience- Rating:
- 5.0
Jonathan and the lady I made reservations through were fantastic!! Highly recommended
Ari Sheridan | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Jack Gustafson | Overall Experience- Rating:
- 3.0
Overall the experience was good. The only problem is I was being charged too much for the storage unit with a third of the space being taken up by an air duct. Maybe don’t charge full price for that into.
Guenivere swan | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
kayla hayward | Overall Experience- Rating:
- 5.0
We have been dealing with this particular U-Haul location for many, many years and are currently renting two additional units. We have always found their service to be friendly, helpful and timely even through management changes and construction.
Dale Robinson | Overall Experience- Rating:
- 1.0
Manager would not return my calls after evicting me very unprofessional in my opinion
Michelle Howell | Overall Experience- Rating:
- 1.0
When i got to the store i went straight to the counter, there was only one other customer buying a few things, not busy at all 2 staff were working, It took staff an hour of my time to get me set up on the computer, then another 30 plus minutes to take me and show me where the stall was, takes me to my stall to find out it was rented already, then need to wait to get a different unit and then wait to get a pallet placed in the unit. I went back up to the office to see where the person went (i waited over 15mins) and you had a customer outraged because he was waiting for an hour and no one was helping him, i read all the reviews for this store and majority of the reviews say the same thing, and against that i came anyway and thought it couldnt be that bad...but indeed it was.
Theresa Rebalkin | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jeffrey Heard | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
elaine letourneau | First Impressions- Rating:
- 1.0
I had my unit broken into. A large quantity of my goods were stolen over the course of weeks, because I was never told that someone broke into my unit. I was then told that there was nothing that could be done and it happens. Now sometimes things do happen; but I can’t say enough bad things About how the staff handled the situation once it did happen.
Kyle Grimstead | Overall Experience- Rating:
- 5.0
Staff are very friendly, helpful and accommodating. We didn’t make any reservation for the storage room that we needed because we were told on the phone that no reservation was needed . However, the staff at this site was able to recommend better storage units for us.
gary crawford | First Impressions- Rating:
- 4.0
There was camera's and a security gate, but I didn't have a light in my unit the whole time which I did mention. I also had a hard time getting through when I called the majority of the time. Besides that staff was helpful and friendly. I had another storage unit I let my daughter use but then didn't have access to make arrangements on afterwards so it cost me an extra $260.00 after she had moved out which I didn't appreciate. I've been a long time customer spending at least $5000.00 with Uhaul over the years. I also had mice in my unit which went though some of my stuff and not done unpacking it all so not sure all the damage it caused yet. I think there should be better ways to deal with the mice situation as in under door guards to keep the mice out.
Kristen chamberlain | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jonathan Wasiatycz | Overall Experience- Rating:
- 5.0
Above and beyond. The young man that i dropped the vehicle to is doing a great job He was quick friendly easy to talk to and rushed to help me check the vehicle in. My opinion, he should get a raise or a bonus. Really impressed with the guy I the front who signed me in for the rental and storage. He was polite a knowledgeable and I was out the door with keys and a storage unit in under 20 min. Good help is hard to find. They both left a good impression. I usually don’t take the time to fil out comments but to let you know they are Defiantly good assets. In udndddss da
Dustin Kleinschroth | First Impressions- Rating:
- 5.0
I have bee renting a space for storing my Blazer about a year now and I feel confident about the security Uhaul has on storage for customers. I am happy also Uhaul management amended my storage fees to match my pension dates for 9th of every month to 30th of every month. This request is in effect now and ensures me that my preauthorized payments to Uhaul moving will never go delinquent till I no longer need storage which will be soon.
Len Nanaquawetung | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Ingrid Lee | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ilham Salmanov | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
kayla hayward | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Carrie Whyte | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Carina Rivera | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Darren Ward | First Impressions- Rating:
- 3.0
No light and the overhead door would close if not propped up.
Bradley Harnaha | Overall Experience- Rating:
- 5.0
The staff were very friendly and helpful. They allowed me to leave the trailer there because I had had such a horrible experience when renting the trailer (in Victoria). They did not have any locks as someone had come in the night before and purchased them all so I had to use my own. My husband is coming in a few days with another load and he will purchase one then. Thank you for your help.
Carmen Kennedy | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Allyson Tilley | First Impressions- Rating:
- 4.0
I was happy with the experience. I had a minor issue with the alarm and a few times there was a bit of a smell, but the building is new and clean. Well done. Thanks
Mark Radke | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Barbara Paul | Overall Experience- Rating:
- 5.0
Great group of people. Friendly staff and pricing that for me is worth the drive out from the city:)
Randy Kotyk | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ron long | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Dalona Lapotac | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jean Gibbs | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Gerald Friesen | Overall Experience- Rating:
- 5.0
Staff are helpful and friendly.
Susan Pattenden | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jill Jordan | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lyle Rolheiser | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
dwayne anderson | Overall Experience- Rating:
- 5.0
This has been a nice, friendly experience. My special thanks to Nicole, who was especially helpful and, always polite. Well done, Nicole; thank you. Other staff members were also friendly and helpful. -RSI.
Ronald Irwin | Overall Experience- Rating:
- 5.0
Good
sajad hussein | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Anderson Chiu | Overall Experience- Rating:
- 5.0
Very helpful staff
Ivan Mitev | First Impressions- Rating:
- 1.0
I have used uhaul a lot within the last few months. From renting two vehicles and renting a storage unit. Not enough staff and always waiting. Staff giving the wrong information regarding storage units. I will never recommend uhaul Winterburn in Edmonton. When you’re in the business with customers. You do what you can. Worst experience ever.
Samantha-Lee Saunders | Overall Experience- Rating:
- 5.0
John and the staff were awesome to work with for both the truck rental and our storage locker.
wayne macdonald | Overall Experience- Rating:
- 4.0
Great Staff , I will miss them 😊
Carmen Binder | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jeremy Pompey | Overall Experience- Rating:
- 5.0
My stuff had better storage than it did at home! Great place to leave all your things.
DAVE FELAND | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Frances and paul hopkins | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
Kevin Hamlin | Overall Experience- Rating:
- 5.0
Very clean and most important respectful staff and educated 👍 The price is competitive and the units are much better than other storage like u store it or sentinel ...
sam rahmati | First Impressions- Rating:
- 3.0
I didn't like the waiting inline they should have more then one worker
Lindsey Morin | First Impressions- Rating:
- 5.0
The uhaul agent may have been to most accommodating and knowledgeable agent I've encountered in my lifetime. Truly amazing support...
Mike Berard | Overall Experience- Rating:
- 5.0
Great experience but whish the large sliding door opened with the pass key after hours.
Jeremy Pompey | First Impressions- Rating:
- 5.0
Unbelievable service above and beyond. The staff and management directly went out of their way to make us happy and cooperative every time we visited. Great attitude Great People Great store 5Stars
Jamie Nagle | Overall Experience- Rating:
- 4.0
Pure awesomeness well done
Warren Auigbelle | Overall Experience- Rating:
- 5.0
The staff make the experience really easy from start to finish.
Robert Hassel | Overall Experience- Rating:
- 5.0
Met expectations and got a good deal on the rental rate.
Dustin Morgan | Overall Experience- Rating:
- 5.0
With very minimum staff on hand, they were very professional and proficient in assisting all customers that were present.
Ian Lavoie | First Impressions- Rating:
- 1.0
The manager Jonathan and employees at this location were the worse humans I've ever had the unfortunate times of renting anything from. They especially the manager discriminated me for being homeless
Patricia Gladue | First Impressions- Rating:
- 5.0
We mostly dealt with Dan who is an amazing and friendly person. He always made us feel welcome, he is very knowledgeable about products and pricing and made sure we understood everything.
Tanya Leclair | Overall Experience- Rating:
- 5.0
Well maintained storage facility.
Virgilio Calub | Overall Experience- Rating:
- 3.0
The line up was really long n I went online to not wait in lines so that really sucked.. not enough workers
Olivia Thunderblanket | First Impressions- Rating:
- 4.0
We were very happy with your facility. We would recommend this facility to anyone.
MR. AND MRS. MCNEELY | Overall Experience- Rating:
- 5.0
Thank you U-hall
Christopher Chambers | First Impressions- Rating:
- 5.0
Very helpful and outgoing
Tyler Graves | First Impressions- Rating:
- 5.0
The staff here are very cool people too deal with. The manager Jonathan was very accommodating with me when I had a problem with my moving process that could've cost me money but he helped me save.
William Kordyback | Overall Experience- Rating:
- 4.0
The people at the Winterburn Uhaul were great. Friendly, professional and helpful
Koreena Fibke | First Impressions- Rating:
- 5.0
The staff was extremely friendly and accommodating. They went above and beyond to help ease the stress of moving.
Michelle Fox | Overall Experience- Rating:
- 5.0
The customer service rep was thorough and answered all concerns.
david wu | First Impressions- Rating:
- 5.0
Well priced, very accessible and clean. Quick arrangements. Thank you.
David Thiel | First Impressions- Rating:
- 4.0
Though there was some confusion on the availability of a store room, the clerk was very helpful and resourceful.
Floyd Bjorgan | First Impressions- Rating:
- 4.0
Service was great, staff was very helpful. The problem was he was the only one in the store to help.
Robert Clark | First Impressions- Rating:
- 4.0
U-Haul trucks/trailers should not be parked in loading dock area. It is very difficult to back to loading dock with a large trailer, and get proper placement for loading. Blocks others from loading
peter Braun | Overall Experience- Rating:
- 3.0
The storage was nice but had a hard time to get into the storage ,I paid them for 24 hr access & the whole month couldn’t get in after hours ! Drove there like 3 or 4 times after hours , waste of time
Itayi Bunhu | Overall Experience- Rating:
- 5.0
Originally I dealt with your west end office. I was very impressed and continued to be impressed at your Winterburn outlet. Being a past store manager I think about good customer service. Thumbs up.
Douglas Macqueen | First Impressions- Rating:
- 5.0
Great customer service
Harry Sierink | First Impressions- Rating:
- 5.0
Very clean facility. Very competitively priced. Very easy to get to and use. Very friendly and professional staff!
des d'costa | Overall Experience- Rating:
- 4.0
The door to my unit does not go all the way down and leaves a 1 inch gap for rodents to get in unit 625
Graham neeves | First Impressions- Rating:
- 5.0
staff were amazing
Stephen Kiers | First Impressions- Rating:
- 5.0
Renting a storage locker was painless, and Daniel was really helpful!
Carla Sitko | First Impressions- Rating:
- 2.0
The counter seemed to be under staffed with long wait periods for service. The charge for a full month and not being prorated for days used in a month's billing is very cheap.
Deirdre Poulin | Overall Experience- Rating:
- 3.0
N/A
DORIANN BIALAS | Overall Experience- Rating:
- 5.0
Excellent personal, just need more than one during busy morning rush.
Marvin Malka | Overall Experience- Rating:
- 4.0
Staff was very accommodating for all of my rental and storage needs. Will definitely use the services again. Thank you.
Theresa Chalifoux | Overall Experience- Rating:
- 5.0
Great service.
elizabeth thorne | First Impressions- Rating:
- 5.0
Wonderful staff keep up the good work.
Dan Glugosh | First Impressions- Rating:
- 4.0
The ramp at the big door could be improved, the carts have a really hard time getting over it with items frequently spilling off in the process.
Mark Praud | First Impressions- Rating:
- 5.0
I felt our contents were always safe and the facility is great - clean, accessible, well lit and with friendly knowledgeable people!
Robert Raskauskas | Overall Experience- Rating:
- 5.0
Due to the time of the month and how busy they were my service was personal and very professional. So glad I chose uhaul.
Gladys Kobryn | First Impressions- Rating:
- 5.0
Clean, easily accessible and reasonably priced. Location of the facility, along Stony Plain Road, is convenient.-
wOLFGANG sCHimeck | First Impressions- Rating:
- 5.0
NA
Virgilio Calub | First Impressions- Rating:
- 2.0
https://goo.gl/maps/Yy4V8eBF76Pa13i38 Is the link where you will find my review and I sincerely hope it helps you better your service.
Scott Wilden | First Impressions- Rating:
- 5.0
GREAT STORAGE AND GREAT LOCATION WITH BETTER PRICE .
ALAN DIZON | Overall Experience- Rating:
- 5.0
Was very pleased with the price and service we were given
thomas white | First Impressions- Rating:
- 5.0
Everyone was very knowledgeable and assisted us in a very timely manner, although calling in, waiting on hold was a little longer than I cared for, it could have contributed to being Fri long weekend
Mark TRelenko | First Impressions- Rating:
- 5.0
Most helpful and polite location I’ve ever had to deal with.
Teresa Mallette | First Impressions- Rating:
- 5.0
Staff is great. Procedure was fast. I got 1 month free storage unit and it really clean in there. I had an excellent experience I'll always us uhaul.
Tracy Latka | First Impressions- Rating:
- 5.0
Friendly staff!
Erin Hjertaas | Overall Experience- Rating:
- 5.0
Thanks for everything
Tamara Bellerose | Overall Experience- Rating:
- 5.0
It was a great place will differently come back if we need anything. It would be nice if uhaul had trailers that were 8X20 bigger is better.
laura mendola | Overall Experience- Rating:
- 2.0
No problems with pick up but drop off and storage was changed 4 times even on the same day I called to confirm drop off and storage destinations. Arrived at 'confirmed' destination - changed again!!!
william gowans | First Impressions- Rating:
- 4.0
Our move from BC included a storage unit in Edmonton. Johnathan, Jennifer, Shelby and Daniel made reservation, check-in and equipment return a smooth and pleasant experience. Great work, U-Haul team!
Mike Boyd | First Impressions- Rating:
- 5.0
Really nice and helpful. Really happy with the service with the service.
Connie Macdonald | First Impressions- Rating:
- 2.0
U-Box; original delivery in BC was great, the delivery in AB was a mess, not scheduled or delivered for days past online booking date. 5-10 calls-branch was going to call & never did. 50th Street
Dawn Brown | Overall Experience- Rating:
- 5.0
Signing up was fast and easy, moved my vehicle in the next day which was on a weekend where everybody glorifies the weekend and there are those who serve the public regardless of day.
Len Nanaquawetung | First Impressions- Rating:
- 5.0
218th St experience is deserving of 5 stars despite the very stressful experience on the whole. U-Haul needs a competitor.
des d'costa | First Impressions- Rating:
- 5.0
The only issue I ever had was the alarm going off about 30 feet in when entering the storage area 3 times on different occasions , I am happy to say I still have my hearing and No Heart Attack
Michael Rosman | Overall Experience- Rating:
- 4.0
Will use again in the future
Jeff Songer | Overall Experience- Rating:
- 4.0
everything seemed fine to me.
Janice Sinclair | Overall Experience- Rating:
- 4.0
Central booking did not log out call for return so moving to location was delayed3 days. Local staff went beyond to get storage pods delivered in the freezing cold. Thanks
Karen Braid | Overall Experience- Rating:
- 5.0
Very helpful staff, especially since we all had to be flexible due to extreme weather
Steve Brown | Overall Experience- Rating:
- 5.0
Secure and clean indoor storage facility. Prices are fair. The Security system is great. I will definitely use this facility again if I ever need to and will recommend to others. Thank you!
Paige Seviour | Overall Experience- Rating:
- 4.0
Thank you..you guys were available for when I needed u..no one else was Jamie
Jamie Zigler | Overall Experience- Rating:
- 5.0
Very clean, safe, and convenient. Staff is also courteous and helpful.
Peter Beaulieau | Overall Experience- Rating:
- 5.0
Very well lit and easy to enter
sidney hunter | Overall Experience- Rating:
- 5.0
Thanks for the great service
Ufuk Kerimoglu | Overall Experience- Rating:
- 1.0
If someone walks in and knows your name and asks to gain access they add their name without contacting you. Allowing them access to your unit. Also the general manager yelled at me and hung up on me
Katrina IronEagle | Overall Experience- Rating:
- 5.0
went above and beyond!
Anderson Chiu | Reservation- Rating:
- 1.0
Very bad security. Lots of items stolen from my unit that got broken into twice. The staff was notified to fix the locking mechanism the first time and did nothin about it.
Darcy Masson | Overall Experience- Rating:
- 5.0
I like the fresh clean environment.
Melanie OMENIHO | Reservation- Rating:
- 5.0
Very good customer service very satisfied thank you very much
Ron Landry | Reservation- Rating:
- 5.0
I appreciate your service and would like to use u-haul storage facility again if I need.
Jenn Nian | Overall Experience- Rating:
- 5.0
I was very pleased with the service and knowledge of the gentleman that helped me. Would definitely recomend this location.
Brendon Clark | Reservation- Rating:
- 1.0
The biggest pain to get my refund and in the end they still screwed it up ans I never recieved it onto my card.
Kristi Upright | Overall Experience- Rating:
- 5.0
Two things needed asap for indoor storage area: 1. Washroom in storage area 2. Large Garbage can by sliding door, inside and outside 3rd item: daily clean along curb & loading area, gives good sales
peter Braun | Overall Experience- Rating:
- 4.0
.
KEVIN CRONE | Overall Experience- Rating:
- 5.0
Very nice to work with , Fast service and clean units
Jeff SONGER | Reservation- Rating:
- 5.0
Staff are always so busy but make sure to take care of the customer and maintain a positive and helpful attitude and ensuring we received what we needed.
Becky Bay | Overall Experience- Rating:
- 3.0
I didn't need to go into the location I only had my UBox delivered to my house. Staff were excellent. Always speak with staff @the location you can't trust dates/times from UHaul call centre
julie ambrose | Overall Experience- Rating:
- 4.0
went off painlessly and fast I di have a little bit of a hard time opening the door to my unit everything else was good.The lady on shift when I arrived was friendly and competent did a good job.
Bill Mackintosh | Reservation- Rating:
- 1.0
I still haven’t received a call back from anyone regarding the recent theft of my property that occurred on your site 2 weeks ago. After 2 attempts to contact someone within your organization.
leo landry | Overall Experience- Rating:
- 5.0
Staff were friendly, attentive, and competent! Thank you very much.
NEIL BRYAN | Overall Experience- Rating:
- 4.0
Everything was perfect, except getting gate code to work to access the storage spaces. However, technology only works when it wants to.
Aaron King | Reservation- Rating:
- 4.0
I would use uhaul again
JAMES MCCORDIC | Overall Experience- Rating:
- 5.0
Agent was friendly, polite and informed. Side note: the "move in date" referenced on the reservation is incorrect. It should be Oct. 15/18. Should I be calling someone?
Linda Cadieux | Reservation- Rating:
- 2.0
The 3rd u-box was not delivered and therefore had to throw away my furniture. The location I used in Surrey BC did not seem to know anything about the missing ubox
Suzanna Mack | Overall Experience- Rating:
- 5.0
Very pleased!
COLLEEN COURTNEY | Overall Experience- Rating:
- 5.0
Darcy was amazing. Her customer service was above and beyond. Especially when I was having such a rough time with my move. She doesn’t know how much she helped me out. Thanks uhaul and Darcy!
Scott L'Hirondelle | Reservation- Rating:
- 5.0
Amazing customer service. Everything was done in a professional manner. GM of the facility went above and beyond. Highly recommended.
Michael Kashapov | Reservation- Rating:
- 5.0
Everything good, the service and the new building!
Marcelo Monteiro | Reservation- Rating:
- 2.0
I booked a moving van a month before we were to move out.. for three days. It was available for all three days. I got a call a day later saying we could only have it for 8 hours. How stupid.
ashley lang | Reservation- Rating:
- 1.0
Office was awesome although seemed like the storage was disconnected, not carried about and very insecure. Office staff onsite awesome though.
Tesleen Mitchell | Overall Experience- Rating:
- 1.0
The gate to the storage wasn't working right for about 2 months. Was left open all the time. Someone was living in one of the units too. It's so trashy. Poor attitudes thr employees had to
walter taylor | Overall Experience- Rating:
- 3.0
Average in every way
GLORIA KLYNE | Overall Experience- Rating:
- 2.0
Service from U Haul was not impressive. First my name was misspelled, due to this, the UHaul box was late, however delivered after numerous phone calls, the pick up was unprofessional.
Verlie Shewchuk | Overall Experience- Rating:
- 2.0
I have used several storage facilities over the past 15 years. This one was the worst by far. Unit was advertised as 5' x 10'. It was just under 4' wide. False advertising! I expect compensation!
WARREN STEFANUK | Overall Experience- Rating:
- 5.0
Great service all around
darrell mackey | Overall ExperienceAdditional Services at this Location
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