Customer Reviews for U-Haul Moving & Storage of Willowbrook

5,648 reviews

9411 FM 1960 W   Houston, TX 77070

(281) 890-2141

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(281) 890-2141

9411 FM 1960 W
Houston, TX 77070

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Casey is an amazing manager! I thank him and the staff for being so kind

Janelle W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Irving A. 
Rating:
5.0

Great staff, very friendly and helpful.

Frank G. 
Rating:
4.0

Customer did not leave a comment.

Robin F. 
Rating:
5.0

Great customer service from the entire team!

Bridget T. 
Rating:
5.0

Customer did not leave a comment.

Wade W. 
Rating:
5.0

Customer did not leave a comment.

Shalonda S. 
Rating:
4.0

Customer did not leave a comment.

margrett M. 
Rating:
1.0

U-Haul experience has been a nightmare, poor communication, price gauge, I currently have 3 credits pending due to charges and fees that were applied after being told that the terms could not be changed when I arrived to pick up the unit at a location that I did not select to begin with, what a MESS.

Lloyd H. 
Rating:
5.0

Great customer service and friendly.

BEVERLY A. 
Rating:
5.0

Quick and easy and price was fair

Christian W. 
Rating:
4.0

Friendly staff and were timely in starting and completing the installation.

Tiffni B. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
1.0

Truck literally flooded with water in the cargo area and inside the cabin while driving. It was raining inside the truck. Definitely was not safe for me to drive 20 hours in

Kallia S. 
Rating:
5.0

Customer did not leave a comment.

Doris J. 
Rating:
4.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

Alexis A. 
Rating:
4.0

Dropped off after hours so no one was there. However, the app check out process was well done. Kudos to the digital team.

Minh K. 
Rating:
5.0

Customer did not leave a comment.

Damon A. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Leo B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sibongile G. 
Rating:
5.0

Customer did not leave a comment.

RANDY R. 
Rating:
5.0

Customer did not leave a comment.

Wade W. 
Rating:
4.0

N/A

ROBERT O. 
Rating:
5.0

Always great service and quality vehicles

Gonzalo P. 
Rating:
5.0

Customer did not leave a comment.

Randy K. 
Rating:
5.0

The customer service of this location was great but the truck is terrible very outdated stopped on me three times. Call customer service to get no help.

pizazz T. 
Rating:
5.0

The fuel gauge should should accurate and mileage was higher than the paperwork

PATRICK O. 
Rating:
1.0

Before I left the facility, I'll let them know that the check engine light was on. Received a called today February the 19th. Let me know that I would head to drive the vehicle. A 100 miles for the chicken light to go off. I returned the rental the same day. I was supposed to keep it 24 hours but I kept having problems with it.

brenda T. 
Rating:
5.0

Always great customer service

Gonzalo P. 
Rating:
5.0

On and out very fast, I love it,

Danny H. 
Rating:
5.0

Honestly I was very impressed with the service I received

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

MACI H. 
Rating:
3.0

Customer did not leave a comment.

JOSE D. 
Rating:
5.0

Customer did not leave a comment.

STANLEY S. 
Rating:
5.0

Customer did not leave a comment.

NASARIO L. 
Rating:
5.0

Customer did not leave a comment.

DIDIER K.  |  Overall Experience 
Rating:
4.0

Chill with the crazy check-in process. Setting up an account, scanning driver's license, face scanning, tons of bullshit. Your process is like adopting a child. You have agents; you don't need all this online app craziness.

Benjamin T. 
Rating:
5.0

Keep up the good work of having people that will make you shine at U-Haul it's with great big smiles my experience was easy …fast … helpful … enjoyable and an in and out the door experience thanks to Christian and all others for a great job of Customer Service I will share my experience with others

Janice E. 
Rating:
4.0

Customer did not leave a comment.

YUN L. 
Rating:
5.0

Customer did not leave a comment.

Douglass B. 
Rating:
5.0

Customer did not leave a comment.

shakora S. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Audrey A. 
Rating:
5.0

Customer did not leave a comment.

miguel S. 
Rating:
4.0

I did not pick up the trailer at the Willowbrook location. That is where I dropped it off. I picked it up in Dallas. The overall experience was not good. I booked the trailer through the call center. I got the confirmation via text. As instructed I download the app to my phone but the reservation never showed up. The day before I was to pick up the trailer I got a confirmation text but it showed the wrong time. I call the location in Dallas to inform them of the time I was arriving to pick up. They changed the time. Again, the app never showed the reservation. A few hours prior to picking up the trailer, I got a call indicating the trailer was not available at the desired location, but one was available about 5 miles away. I accepted that location and was finally able to get the trailer. I then had to go another 5 miles to another location to purchase an adaptor for the wiring harness. When I dropped the trailer off at the Willowbrook location, I asked to have the receipt emailed to me. I had them verify the email address and it was not even close to my email. In theory, they changed it to the correct email address, but I still have not received the receipt. Overall, not a pleasant experience at all.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Diamond was amazing! We had a minor issue with accessing our boxes and she stayed in communication with us to make sure everything was taken care of ASAP.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

krystal S. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

toby C. 
Rating:
5.0

N/a

Ashley P. 
Rating:
5.0

Customer did not leave a comment.

SHANTAVIA J. 
Rating:
5.0

Customer did not leave a comment.

TIERRE J. 
Rating:
5.0

Customer did not leave a comment.

DONNA V. 
Rating:
5.0

Customer did not leave a comment.

Sigfredo R. 
Rating:
2.0

Make sure all trucks are running properly!! Gas in trucks need to exactly where receipt says. Other than that the staff was polite and respectful.

Chancey S. 
Rating:
5.0

Cookie

James S. 
Rating:
5.0

Awesome service love the location and staff

Leroy L. 
Rating:
5.0

Friendly staff

Daniel P. 
Rating:
5.0

Yes the place is very clean and when l need help l was surprised that when l spoke to one of the staff he send someone to do the little help for me

omotayo k.  |  Overall Experience 
Rating:
1.0

The person who rented me the equipment stated that it had to be delivered to another location only to charge me more expensive than normal without communicating that detail to me. This is the first time I have had this problem since I have rented many times. I don't know if I should take advantage of the client's urgency to scam in this way.

JUAN J. 
Rating:
5.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

EVERETT R. 
Rating:
5.0

Customer did not leave a comment.

Torrshea J. 
Rating:
5.0

Everyone there has great customer service

Taneshia C. 
Rating:
4.0

Customer did not leave a comment.

tan V. 
Rating:
4.0

Customer did not leave a comment.

carl T. 
Rating:
5.0

Customer did not leave a comment.

Naeem K. 
Rating:
5.0

Friendly reps quick in and out both for pick up and drop off.

Jeffrey N. 
Rating:
5.0

Keep up the good work.

Betsy H. 
Rating:
5.0

Customer did not leave a comment.

Taylor S. 
Rating:
2.0

It was just a series of issues. The wrong amount of our boxes were delivered. They were delivered late. We were overcharged. The wrong truck was given to us and it took HOURS each time we were exchanging or accessing our boxes... we gave thrm notice we needed access and we called to confirm the day before and morning of as we were heading over. This caused us several days delay and additional charges. We were charged for items we did not purchase and getting a refund was more than difficult.

RONALD N. 
Rating:
5.0

Great service 👏.

Ronald R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra L. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
3.0

The service of Uhaul is going down. I reserved online, showed up and went to counter and checked in. My drivers license would not scan using my new iPhone 15 so the guy had to do it. I was then given keys and told the truck was out in the lot and to go find it using the asset number. Left a lot to be desired.

doug A. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

You do not need to improve any thing as long as Vikki is there. Thank you so much Mis Vikki for your time.

EBENEZER A. 
Rating:
5.0

Customer did not leave a comment.

Calielynette S. 
Rating:
4.0

Help customer find truck on lot instead of just handing keys over and sending them out, not knowing where to go

Ashley G. 
Rating:
5.0

The unit was clean, but very worn. floor felt like it would fall thru it was so creaky. But all worked well. Staff very nice.

Hilton M. 
Rating:
5.0

Customer service is excellent, I was taken care of in a fast manner but not rushed, everything was well explained by the associate. The folks at this location have a great attitude and made my rental experience great!

Bobby Z. 
Rating:
5.0

Customer did not leave a comment.

Blake J. 
Rating:
5.0

Great location

Clyde E J. 
Rating:
5.0

The staff were very friendly and very helpful. It was obvious that they were well versed in their duties. They all wore nice smiles and they were fun to do business with. The best location that I have worked with !

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Courtney R. 
Rating:
3.0

Customer did not leave a comment.

Darian R. 
Rating:
4.0

Customer did not leave a comment.

CARRIE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Audrey A. 
Rating:
5.0

Cleanest truck I have ever had. Excellent service

Manuel B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Bilscotski B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivan C. 
Rating:
5.0

Everyone was very nice and helpful

pamela B. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

eric A. 
Rating:
5.0

Customer did not leave a comment.

MERCEDES W. 
Rating:
4.0

It would be helpful to have access to my storage later than store hours. I work late and the location closes before I’m off

janet f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathon S. 
Rating:
5.0

Customer did not leave a comment.

jawari G. 
Rating:
5.0

Kasey is a great manager and gives good useful information.

John and Tina H. 
Rating:
5.0

Great customer service

ED W. 
Rating:
5.0

Customer did not leave a comment.

Shewanda M.  |  Overall Experience 
Rating:
4.0

A better way to return the truck after hours, the sign is confusing,

ALISHA S. 
Rating:
3.0

Better to keep the trailer's electrical system, I used it at night and the sheriff pulled me over for the lights that didn't work, next time I'm going to make sure they work well, no good

rogelio A. 
Rating:
5.0

Customer did not leave a comment.

jose R. 
Rating:
5.0

Wonder experience, Great service for all Staff, I was checked in by the Owner. I would Definitely work for a friend.

VICKI W.  |  First Impressions 
Rating:
4.0

The guys that work your desk went above and beyond! Only because of them I was stress free. I pray God blessed them. The two black guys at the front desk worked expeditiously! I literally relocated from Dallas and had no clue what to do or how o do it and they made the storage and truck turn in turn from a nightmare to a good day.

CURLISSA T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bilscotski B.  |  Online Move In 
Rating:
5.0

They were friendly and helped with whatever I needed. Greatly appreciated.

KEYSHANDA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OSCAR T.  |  Overall Experience 
Rating:
5.0

S/O to Kasey and the Willowbrook team, you are amazing individuals. Thank you for your patience, positive attitude, and your professionalism. This Uhaul facility is bursting with fruitful workers. May God continue to bless all of you.

China B.  |  Overall Experience 
Rating:
5.0

This U-Haul has the best customer service I have every experience

Elaine R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEYSHANDA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ayres B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bathsheba m.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dakota J.  |  Overall Experience 
Rating:
3.0

I did not like the idea of having to pay a full months rent when wanting to move out the day after the rent was due

SUSAN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele R.  |  First Impressions 
Rating:
5.0

All staff members has excellent customer service and I will continue to recommend uhaul to family and friends thank for giving me the opportunity to rent storage space .

Ylonda W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chinh T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Antania F.  |  Overall Experience 
Rating:
5.0

Andy was Excellent

Gaybriella S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harold H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ena S.  |  Overall Experience 
Rating:
5.0

I relocated from MI to TX and used this location for storage. The ENTIRE staff was AMAZING from my 1st day until my move out date! The manager Kacey was EXCEPTIONAL…very helpful and personable. I moved about 15 minutes away from this location (there is one not even 5 mins from me now but if I ever had to utilize Uhaul services again I will definitely go back to the Willowbrook location.

Shenita M.  |  Overall Experience 
Rating:
3.0

I was ask to Vacate my parking spot. By choice Don't know why you would need a rating!!!!

Freddy (BLACK F-150) P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trudi J.  |  First Impressions 
Rating:
3.0

We lost a lot of our belongings due to fat droppings and urine over a lot of our stuff.

Arielle W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANICE H.  |  Overall Experience 
Rating:
1.0

This storage unit was horrible some of my things were damaged I thought climate control ment air conditioning no rats and roaches or no insects well y’all had all of the above

stephanie H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TREVOIR H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Javier S.  |  First Impressions 
Rating:
5.0

UHaul is the best of the best for everything !!!! Customer service is incredible, the equipment is great and the pieces are far better than anyone in the whole world.

JOSE A M.  |  First Impressions 
Rating:
5.0

Shadiamond was very helpful and she went the extra mile to help me out with storage card issues.

OSCAR T.  |  First Impressions 
Rating:
3.0

Disappointing because the unit smells of mold or mildew and has large rodent traps in it which doesn’t make me feel good about having my stuff there. If I hadn’t been from out of town and in a hurry I would have found somewhere else and I will once I relocate.

Delleez D.  |  Online Move In 
Rating:
2.0

It's RAT INFESTATION EATING UP EVERY ONE STUFF IN THE STORAGE UNIT RAT'S GOING IN BOXES AND EATINGS WATER BOTTLES OPEN MESS UP EVERYTHING IN MY STORAGE 2COUCH MY PLANTS RAT DIPPING EVERY WHERE. RAT'S GOING UP WALLS IN THE UNIT IM GLAD I HAVE INSURANCE ON MY UNIT BECAUSE RAT'S ATE MY HOLD HOUSE UP IN A MONTH 🤬🤬🐀🐀🐀NO ONE ELSE SHOULD HAVE TO GO THRU WHAT I BEEN THRU WITH 🐀🐀🐀🐀🐀🐀🐀I PRAY THAT Y'ALL FIX THIS PROBLEM FAST,,,,, KORONNA/MRS.DOCK

KORONNA B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marius P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susette B.  |  Overall Experience 
Rating:
5.0

Great environment, helpful!

LATRICIA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dori H.  |  Overall Experience 
Rating:
2.0

no, when my dad passed away, and I had to go out of town and for them to stay in communication with each other before the auction date came. I did not get the phone call that was promised, nor did I receive any information pertaining the auction date prior to my loss.

Lavonia K.  |  Overall Experience 
Rating:
3.0

Rats or possums or some animal in storage unit is NOT good

Sylvia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margarita R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

stephanie H.  |  First Impressions 
Rating:
1.0

There was rat's and stuff leaking from the ceiling

melissa M.  |  Overall Experience 
Rating:
1.0

In trying to reserve a truck and storage unit I got shuffled between multiple locations none of which were very convenient to my home. Eventually I gave up and went with a different company. I’ve never moved into either of the units that were reserved for me either at Spring or at Willowbrook yet have apparently been charged for both. I hate working with U-Haul and won’t do it again.

Mark N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Areonna E.  |  Overall Experience 
Rating:
5.0

Nothing but Praises for your Management

TAMMY P.  |  Overall Experience 
Rating:
3.0

It did what it was supposed to do and my stuff was secure but many times no one was in office and i needed access to the building my unit was in because that one building was locked, i had to search the repair bays to find someone to go unlock the building. There is one young lady working there that got pretty peturbed at me for asking her to assist me because she was on her phone and she had to search for the key to get the building open and it seemed i was the problem for being there, but that only happened once.

David P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marius P.  |  Overall Experience 
Rating:
5.0

Everything was good! Thanks

DAVID B.  |  First Impressions 
Rating:
5.0

Mr. Casey and Staff were great and very understanding!

Rose W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Almon W.  |  Overall Experience 
Rating:
5.0

Everyone was incredibly helpful and accommodating. Excellent customer service.

Alejandro M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Clinton (BOAT) C.  |  Overall Experience 
Rating:
2.0

Manager: Kasey Lewis was very Helpful, Caring and Understanding I really appreciate doing business with U-Haul under his Management to Kasey thank you. Also as Well other Employees Josh Lamb, Robby Appolon, Lakisha Price also Jennifer Reaves with her hospitality so Thanks you guys and all those I didn't mention thank you too.

GWENDOLYN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN B.  |  First Impressions 
Rating:
5.0

Large rats chewed through many boxes!!!

Bryce T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

María P.  |  Overall Experience 
Rating:
5.0

Kasey and Greg are awesome , always helped out when needed .

leticia t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fleisther N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kierra A.  |  Overall Experience 
Rating:
1.0

THE WORST U-HAUL LOCATION IVE EVER DEALT WITH! I initially moved all of my furniture into this location after being forced to move out of my apartment due to being laid off. Long story short, I’ve sent multiple emails to the manager Kasey Lewis as well as called the store multiple times in attempt to be able to work out payments on my storage unit. Not one time was he able to work with me. I finally was able to get a new job and informed said manager that I would be able to make the payment in full on 10/21/22. Called and emailed on this day to make payment and was repeatedly ignored. Woke up to receiving an email thanking me for my time at this storage with 10/21/22 as the move out date. I am in tears. All of my furniture that I worked hard for gone. I sincerely hope that something like this never happens to you Kasey Lewis and you aren’t treated the same way.

Jasmine E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOYCE MARIE H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janice L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Micheal T.  |  Overall Experience 
Rating:
5.0

Great customer service

Ylonda W.  |  First Impressions 
Rating:
1.0

The 2 storage rooms I used had leaks and I had to vacate them due to these leaks that damaged my things, and no one at any point asked, even after I reminded them to ask me, to point out where the leaks were so they could repair them. More than likely these 2 units are currently being rented out to someone with these leaks still in place, and Houston is a very wet city.

Christopher E.  |  Overall Experience 
Rating:
5.0

No me atendieron bien

Efrain E.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ROBNESHA P.  |  Overall Experience 
Rating:
1.0

Your facility was infested with mice which got into my storage unit and destroyed all of my stuff. I will be contacting my lawyer to take further action.

Reginald W.  |  Overall Experience 
Rating:
2.0

The storage have water inside, the rain was in.

jesus h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Takeara S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiyonna B.  |  Overall Experience 
Rating:
5.0

The staff was very helpful in all my needs.

Terrence M.  |  First Impressions 
Rating:
1.0

Rats ate through all my stuff and stuff they did nothing about it do not rent here very unprofessional 😡

Danisha L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kwanda S.  |  Overall Experience 
Rating:
3.0

Me atendieron mal en la ubicación 9411 Fm 1960 W Houston TX 77070

Efrain E.  |  First Impressions 
Rating:
4.0

I wish the communication was there when they closed the storage gate at 7pm

DeLayeshia G.  |  First Impressions 
Rating:
4.0

Climate control temps seem pretty warm but everything is ok

ALESHA K.  |  First Impressions 
Rating:
5.0

Thank you Your employees are the best. I'll be back

MITCH H.  |  Overall Experience 
Rating:
5.0

U-Haul employees were very nice and friendly I thank you all very much. GOD BLESS YOU ALL.

ALFRED S.  |  Overall Experience 
Rating:
2.0

A/C was inadequate for the the storage facility and was faulty. Was not able to access inside storage after office hours even though posted access time was to 10:00pm

Benjamin F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brenda a.  |  Overall Experience 
Rating:
5.0

Great customer service

Tim H.  |  Overall Experience 
Rating:
4.0

Great staff and Management

Andrew M.  |  Overall Experience 
Rating:
5.0

staff are very friendly and listen to you And helping anything you need

alberto b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David P.  |  First Impressions 
Rating:
5.0

Great customer service

kelli j.  |  Overall Experience 
Rating:
4.0

Need more time to access storage.

Michelle J.  |  First Impressions 
Rating:
1.0

I told them I moved out and took my lock off over a year ago and they never stopped charging me. Had to cancel a card and call my bank to make sure uhaul is not allowed to charge me ever again.

Thomas J.  |  Overall Experience 
Rating:
5.0

I needed storage and two trucks. Uhaul helped my family a lot . The staff was super helpful and got me out in a timely manner . Because of the size truck I had which was the biggest they offered me a free storage which came very useful !

BRITTNI G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Omar L.  |  First Impressions 
Rating:
1.0

Customer service is poor

Nicole W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

brenda w.  |  Overall Experience 
Rating:
3.0

Our unit had the lock cut and furniture items stolen . Nothing was done about this. Then I canceled the until by phone ,leaving me to believe he followed through with his job. I got billed twice since the unit was canceled.. I am requesting 2 months at least are refunded.

Wendy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Concepcion H.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

ROBNESHA P.  |  First Impressions 
Rating:
3.0

Access was problematic: building access was rarely working as stated.

Allan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BONNIE F.  |  Overall Experience 
Rating:
5.0

Jazmyne Hill was very helpful and very professional

Arthur H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrew M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEVONTA S.  |  First Impressions 
Rating:
5.0

I love you all

ALFRED S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jayla L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARRICK K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Etheridge C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ernay w.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff

kelli j.  |  First Impressions 
Rating:
5.0

Very accommodating & friendly staff every time we had to go to the office. Facility is secure and clean.

Sandra J.  |  Overall Experience 
Rating:
1.0

All of my belongings were stolen and nothing was done about it

Jacob W.  |  Overall Experience 
Rating:
5.0

Everyone at this location was always friendly and very helpful.

MARY CELESTE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Etheridge C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen F.  |  Online Move In 
Rating:
5.0

Very helpful staff that was on duty on the date I came in the facility.

STEPHAN J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W.  |  First Impressions 
Rating:
2.0

I completed online check-in so that I could access my unit outside of business hours. However, when I arrived, the main building door was locked so I had to wait for somebody to arrive and unlock it for me. Don’t offer unit access outside of normal business hours if you’re just going to keep the doors locked until after the office opens anyway.

Kristen S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

eugene s.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kevin R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arneishia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K.  |  Overall Experience 
Rating:
2.0

Made reservations on line but when went to facility the unit had furniture and equipment. Had to get a different type of unit with gravel ground. Concern about break ins.

Concepcion H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVIS L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA F.  |  First Impressions 
Rating:
5.0

Thank you at the time in need.

Sherrill D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marcus S.  |  First Impressions 
Rating:
2.0

the code i rececived didnt work properly to enter the facility or gate i had to keep walking from the storage area to the front office to get a code and also my storage suppose tobe climate control it was hot in there

Ciare Z.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

monaei b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sumnima K.  |  Overall Experience 
Rating:
5.0

The young gentlemen Deandre was knowledgeable. They are all very responsible and was helpful thru the whole process of obtaining my unit.

Genie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robin p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David R.  |  First Impressions 
Rating:
5.0

My customer service rep Laticia was awesome!!!

daveta l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lakesha E.  |  Online Move In 
Rating:
2.0

Glad to leave. Didn't have access to the unit unless someone in the office opened it. And only after they attended to other customers first.

Terrance D.  |  Overall Experience 
Rating:
3.0

Short staffed. Long wait but got it done.

Umeko I.  |  First Impressions 
Rating:
5.0

Thanks from mrs. Ward

Patricia W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arneishia R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Aleksander V.  |  First Impressions 
Rating:
5.0

Guys in the office were very helpful and efficient. The place was fully staffed and busy and

KENNETH H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beautiful M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAQUETA M.  |  Overall Experience 
Rating:
5.0

Thank you for all the help with our moving and storage. Great staff, great customer service! We'll be back for our future needs.

Rani F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amy s.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rose W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel T.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Johnny C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

victor r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allean W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tennille p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Oscar H.  |  Overall Experience 
Rating:
5.0

I love you all Keep up the good work.

Alfred s.  |  Overall Experience 
Rating:
1.0

To start, I called to make the reservation everything was good there, when I went to pick up the truck was horrible, I dont know what kind of people you guys hires, I have been in United States for about one year, and the worst experience I have had with a company. As soon as I arrived to the store to pick up the truck, the system was completely down. Then they checked my reservation and told me they didn't have the dolly furniture and don't have pads; when I made the reservation I have chosen a different place but the lady on the phone told me this place had everything I need; They didn't have nothing there. I was very upset and the Manager JOHN PENA, are you guys sure he can be a manager, he didnt even approach to me to resolve my problem, he just ignored me, you can verify this information with the CCTV system. They didnt bring the truck to me, I had to go out and find the truck by myself, the truck was not clean, the gas it was just in a quarter of tank, this is HOUSTON the distances here are big so I had to stop of the middle of the trip to put gas, then when I checked the storage unit, I have requested to be on 77095 not to the south of the city, So I have to call customer service to fix this problem, at the end it was fixed but I had to deal with a lot of stress because of you. I wont recommend anything from you, or use your services anymore. And please you need to fire this guy John Pena it was not respectful with nothing, how is it possible to have a manager that was not resolving the situations in the store and keep ignoring me all the time? That what you really want for your services?

James A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

monaei b.  |  First Impressions 
Rating:
4.0

Clean facility - plenty of space to move around.

Allan H.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

KRYSTAL B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephanie B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mirian C.  |  Online Move In 
Rating:
5.0

GREAT

Roland H.  |  First Impressions 
Rating:
5.0

Friendly staff. Fast service.

Anita M.  |  First Impressions 
Rating:
5.0

They did a great job!!

Johnny B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfred s.  |  First Impressions 
Rating:
1.0

The lady manager was very rude to me. And when I want back to give back my keys she didn’t record it on the computer. I was changed $180 for what I don’t know about. That lady manager in this store need to be fired. She is very very unprofessional.

Stella O.  |  Overall Experience 
Rating:
5.0

Exelente atención la señorita Torrez fue muy amable y me atendio muy bien y el servicio que rente muy seguro gracias

miriam g.  |  Overall Experience 
Rating:
5.0

Best Customer Service ever!!

Christina P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cindy C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BONNIE F.  |  First Impressions 
Rating:
5.0

Leticia and her staff were extremely helpful and made the move in fast and stress free. Would definitely recommend them to others.

debra m.  |  First Impressions 
Rating:
5.0

First time renting from U-Haul and didn't know what to expect but Leticia was super helpful in explaining everything and showing me the different size storage units. Also loved the fact that office and units were clean. I 100% recommend this location for your storage needs!!

Angela G.  |  First Impressions 
Rating:
2.0

I was with this storage company for 3 year paid monthly . They went in my storage without my consent change the lock 🔒 left no key . My son had to break the lock 🔒 . The company change hands so much you don't know how is responsible . For any problems, just glad it's over. And they still owe me money. So can you check on that ... Thank you.

dolores a.  |  Overall Experience 
Rating:
5.0

Leticia was phenomenal! She helped me every step of the way and took the time to explain details without making me feel like an idiot. She knew moving could be stressful and made this portion the easiest thing i have dealt with by far. Previous experiences had me skeptical but still chose to go with the national brand and so glad i did, she restored my faith that people genuinely want to help others. Especially this close to the holidays. She definitely made my day and couldn't be happier to recommend this place to others just for the outstanding customer service!

Aimee L.  |  First Impressions 
Rating:
4.0

I have two units and needed a third for short term. I was pleased to see some improvements to the property. The young man who assisted me was very courteous and helpful. The newly rented unit was clean.

BEVERLY B.  |  First Impressions 
Rating:
1.0

We rented what they called a Climate Controlled 10x10 storage room for $140 per month including insurance because we had furniture and other sensitive items that would be damaged by heat and humidity. We put our things in the facility in May and all summer, the temperature was between 85 and 100 degrees Farhenheit. I have a photo of the temperature gauge they have in the hallway that reads 98º. It was always hot and humid in the storage areas. Many times I went to retrieve things and all the doors to my building were locked. I had to go to the other building and ask somebody to unlock the building. We ended up moving everything to a LifeStorage facility that was always so chilly that we almost needed a sweater when we went in, and it only cost $82 per month. There are a LOT of better options. Do not put your valuable things in this place. You will regret it. The worst part is, it is not even the lowest price around. Not even close. You can get better accommodations for less. Don't even think about putting your stuff here.

Karl K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jacob K.  |  Overall Experience 
Rating:
5.0

The young man that helped me with my storage unit was a blessing.

Shunquita S.  |  First Impressions 
Rating:
4.0

Very good storage experience, the only problem was the cost was higher than the other competition.

Derek W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VERLAN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabrielle R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lamart C.  |  Overall Experience 
Rating:
4.0

I had a difficult time getting to my storage units. I damaged my car on a post in the area of the storage units, the area is so hard to back up and turn around. My movers had difficulty as well.

catherine s.  |  Overall Experience 
Rating:
4.0

Difficult to see without lights. Outside unit so was good enough but during winter months could present a problem. Staff was exceptional. Very kind, courteous and friendly. Great work guys!

Richard K.  |  Overall Experience 
Rating:
4.0

My unit had a leak I was in storage unit 0167. This leak ruined a box of my military memorabilia from my time I served in the US Navy. I told the employees about the leak but they didn’t seem to care. I just wanted to inform her that I lost items and it should be repaired before someone else rents it. I only rented the unit for two months glad it wasn’t longer.

Lenord J.  |  Overall Experience 
Rating:
2.0

I was pleased with everything service oriented. It was when I emptied the unit, found tons and tons of rodent droppings in the climate controlled, rodent controlled environment I paid for. I lost a lot of clothing, and towels due to holes chewed in them. Thank goodness I did not have much stored there. I also want to state that the staff was always very helpful and friendly at every encounter but the one when I told them about all of the rodent traffic I had in my unit.

Mike W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Veronica D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

audrey j.  |  First Impressions 
Rating:
5.0

Krista and staff where very helpful .

Brandon A.  |  Overall Experience 
Rating:
2.0

The place was infestdd with rats they chew up all my stuff

Samantha r.  |  Overall Experience 
Rating:
5.0

Thanks

BENNIE L S.  |  Overall Experience 
Rating:
5.0

Thank you U-Haul.

ANGELA W.  |  Overall Experience 
Rating:
1.0

Your marketing president Gabe Mindieta was so rude and so nasty and so threatening is the reason I canceled my storage unit there after over 10 years because he didn’t like me using the dumpster. Kept raising my rates and was full of mice and bugs. When I canceled I had to ask three times to take me out of the system fully paid as they sent collections tactics to both me and my father separately to get payment and then have the audacity to charge by mail with a late fee… I was fully paid, and I was told this was handled, but it was not handled. Worst experience I’ve ever had!!!! Unit E309... If I were on the board, I strongly recommend firing Gabe who is a disaster to humanity

parker w.  |  Overall Experience 
Rating:
2.0

The storage units that where listed was damaged it took two hours of me and the worker walking around the storage units to find one that was available to move in the insulation was falling

Diona R.  |  First Impressions 
Rating:
2.0

room was not ready when I arrived

Russell T.  |  First Impressions 
Rating:
2.0

None of the storages that said was ready to rent was open several of the sailing had fallen down and the lights in the climate control was not coming on

Diona R.  |  First Impressions 
Rating:
4.0

The staff at U-Haul did a great job helping me get my personal goods into a storage shelter in a reasonable amount of time. The check in and check out process was very smooth and quick.

joseph m.  |  Overall Experience 
Rating:
2.0

I was told that the moving truck would be their, but it was over 30 mim away, including traffic. I had to go their and then come back to pick up my furniture. I was on my way to Houston.

ANTHONY S.  |  Overall Experience 
Rating:
3.0

I would have appreciated, if the uhaul truck was at the location where my furniture waslocated. I had to drive 25 miles to get the truck, then come back, to the location where my furniture was stored.

JERMAINE B.  |  Overall Experience 
Rating:
5.0

very good customer service. was patience and took his time with us and explained everything detail to detail...

Christopher W.  |  First Impressions 
Rating:
5.0

The Guy at the counter with the glasses I can’t remember his name he was very helpful and polite, great communication and customer service.

Starria L.  |  First Impressions 
Rating:
5.0

Great customer service representatives... very pleasant and knowledgeable...

Tamara P.  |  Overall Experience 
Rating:
5.0

Great Customer Service

Bertha J.  |  First Impressions 
Rating:
2.0

N/a

Jose H.  |  Overall Experience 
Rating:
1.0

This particular facility was horrible. Misinformation was handed out multiple times, extremely slow not to mention gloomy service. I’ll not use U-Haul again

Kevin B.  |  Overall Experience 
Rating:
2.0

No A/C, no lights at the storage area.

Katari F.  |  Overall Experience 
Rating:
2.0

Old Very old storage units

James W.  |  Overall Experience 
Rating:
5.0

Helped reserve unit very easy.

SAM A.  |  First Impressions 
Rating:
1.0

My recent visit to this facility was very poor. The staff was friendly, but were inexperienced to handle any issues. They had to call a manager several times for what seemed like simple questions.

Ernest S.  |  First Impressions 
Rating:
1.0

Service was extremely slow, unfriendly and overall a horrible experience. I left without a remote opener because the one that they gave me did not work. I did not have time to wait for a new one.

Kevin B.  |  First Impressions 
Rating:
4.0

Customer Service was on point.

cheryl p.  |  First Impressions 
Rating:
5.0

Everyone at this location was so friendly and helpful!!!! Would definitely recommend!!!

Stephanie C.  |  First Impressions 
Rating:
4.0

Thank you!

Libby F.  |  Overall Experience 
Rating:
1.0

In the unit B411 the ceiling is falling down. I have really bad allergens. Poor customer service. Manager is deceitful. Asst mgr when I started poor communication skills.

ARDELIA J.  |  Overall Experience 
Rating:
1.0

They lied to me telling me the storage is a climate controlled which is not and when I tried to speak with the manager about my concern he was so rude telling me he’s new and can’t do anything to help

VICTOR L.  |  Overall Experience 
Rating:
5.0

Excellent service staff was extremely helpful and nice.

monica c.  |  First Impressions 
Rating:
5.0

I rented a unit and got the first month free and so appreciated this benefit. Thank you so much UHaul. You were a lifesaver!

Marcie M.  |  Overall Experience 
Rating:
5.0

Ms. Jones was really nice and helpful. And I really needed that since I had a rough night with another Uhaul location. Also Ms Liz the Reservation Manager was really nice and helpful as well.

Christina J.  |  First Impressions 
Rating:
4.0

Good service

ROCK H.  |  Overall Experience 
Rating:
2.0

I decided to do Ubox due to me being pregnant during my move to make things less stressful. However, I was wrong, this experience was extremely stressful. From start to finish.

Shaketha L.  |  Overall Experience 
Rating:
2.0

First off the prices are so high. The AC didn’t work in our building but instead of fixing it it was always an excuse saying that people weren’t shutting the door properly. Staff very unfriendly and t

chris H.  |  Overall Experience 
Rating:
2.0

Never received gate card. It was a hassle trying to move in and out. I had to call to ask for them to open the gate since there was no way to call from the pin pad. Then they didn't pick up the phone.

Veronica M.  |  Overall Experience 
Rating:
1.0

Came to collect my goods and release my unit. Unable to access unit supposedly due to previous manager putting extra locks on units, leaving no keys for current management.

William M.  |  Overall Experience 
Rating:
4.0

Phone etiquette could use some improvement, but otherwise the facility was fine

Jessica B.  |  Overall Experience 
Rating:
1.0

My storage was infested with cricket cockroaches n rats and uhal or no one else cared or tried to help. The gm of the store christina advised me that due to the water pump being placed beside the site

Bridgette W.  |  Overall Experience 
Rating:
5.0

Helpful staff

Scott K.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and made a very stressful time a bit easier to handle.

jennifer s.  |  Overall Experience 
Rating:
5.0

The representative was very helpful even with the constant flow of customers they had, very satisfied.

Jennifer H.  |  First Impressions 
Rating:
1.0

They are not very efficient, or very ethical. I had so many issues with uhaul and this location, so many I can’t even count on my fingers, how many times.

ryan s.  |  First Impressions 
Rating:
1.0

I was charged for 3 months of storage that I didn't even use and it took almost 4 different calls to close my account out and even after closing the account was still charged by someone else.

Bradley A.  |  Overall Experience 
Rating:
5.0

8

Christine L.  |  Overall Experience 
Rating:
5.0

I had a very friendly and helpful woman who assisted me. She made it one of the best experiences I have had at a rental facillity.

Brian C.  |  Overall Experience 
Rating:
5.0

Customer service was amazing! They were extremely helpful.

Samantha L.  |  Overall Experience 
Rating:
1.0

Too many billing issues and lack of returned calls. Ashley was unhelpful. I had to be referred to a district manager to solve multiple problems.

Robert N.  |  Overall Experience 
Rating:
5.0

My reservation and future correspondence was made via phone.

donna m.  |  Overall Experience 
Rating:
1.0

Muy mala atención la puerta del haré para el storage no tiene control para entrar y salir.y personal sólo en inglés gracias.

Luis G.  |  Reservation 
Rating:
1.0

From the first month, this facility has not upheld its contract agreement as stipulated with the employee who was friendly, competent. The Management team of this facility is the worst

Jeanfrancois A.  |  Overall Experience 
Rating:
5.0

Outstanding people and great support over the last year -- thank you!! love you guys (Beaux was awesome most recently, but the whole team does a great job consistently)

George A.  |  Overall Experience 
Rating:
2.0

It's to hard to get inside your storage....

GERALD B.  |  Overall Experience 
Rating:
1.0

We waited in line nearly 10 mins before anyone appeared at the front desk. She promised someone would call me back, yet no one did!

Lakechia S.  |  Overall Experience 
Rating:
5.0

I wished you all had more climate control units when I needed one. But over all satisfied

Elizabeth O.  |  Overall Experience 
Rating:
3.0

None

LaWanda H.  |  Overall Experience 
Rating:
5.0

no other comments

DWAIN R.  |  Overall Experience 
Rating:
1.0

They lost one of my U-Boxes and I had to endure an extra cost to hire movers AGAIN days later when they found it.

Jamillia B.  |  Overall Experience 
No reviews have been submitted for this location.

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