Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location wise parking is difficult at best.
The 15' truck was given to us with a gas tank that was 9 miles to EMPTY. Who gives out a rental truck with less than 1 gallon of gas in it?
The 1/4 gas tank return policy was never explained to us. We actually returned it with more gas than what we were given. But still our initial gas credit was taken away from us upon return.
Who had time to read the entire small print especially when our gas tank was empty! and we had a 130 mile road trip to go. I realized after drop off and reading the entire contract that yes it does state 1/4 gas tank upon return. So technically UHaul is correct but shame on you for not explaining it upfront and giving us a truck with less than 1 gallon of gas.
raymond comorowski
Rating:
5.0
Customer did not leave a comment.
JOSHUA RIVERA
Rating:
5.0
Customer did not leave a comment.
Kenny Davidson
Rating:
4.0
There were no clear signs on where to drop off after hours trailers. The lot could have used more signage, or text directions in the app
Joshua Jones
Rating:
5.0
Customer did not leave a comment.
Manuel Once
Rating:
5.0
Customer did not leave a comment.
Edwin Saquimux
Rating:
5.0
Make the miles a little cheaper… hire more reps other than that nothing. Everything else is fine quick and efficient.
Rashanda Hyles
Rating:
4.0
Customer did not leave a comment.
Lonnie Singleton
Rating:
5.0
Customer did not leave a comment.
Froylan Rodriguez Hernandez
Rating:
5.0
Customer did not leave a comment.
Patrick Bush
Rating:
4.0
Customer did not leave a comment.
ALBERTO SANCHEZ
Rating:
5.0
Keep up the good work.
jewel robinson
Rating:
5.0
Everything was good service people front desk bring the truck up and delivery. Everything worked out smooth. Thanks for all the help five star.
Ernesto Vargas
Rating:
5.0
Probably more staff on weekends
Froylan Rodriguez Hernandez
Rating:
5.0
Nice airplane
Mahamadou Cisse
Rating:
3.0
Customer did not leave a comment.
Reginald Kearney
Rating:
4.0
Customer did not leave a comment.
Melissa Ramos
Rating:
5.0
Great place and peoples
sylvester raggs
|
Overall Experience
Rating:
5.0
You guys @ great
oscar armenta
Rating:
5.0
No improvements needed!!
ladon turner
Rating:
5.0
Just want to say thanks for the great service
ANTHONY DAVIS
Rating:
5.0
Customer did not leave a comment.
Rotimi Aofolaju
Rating:
3.0
Customer did not leave a comment.
peter henry
|
First Impressions
Rating:
5.0
Jackie Jimenez was the best. Great customer service. She went above and beyond for us!
Connie Garcia
Rating:
5.0
Customer did not leave a comment.
juana rodriguez
Rating:
4.0
Mejorar la aplicación e tratado de entrar para informar que la deje y se me es complicado...me dijeron que había que llenar la aplicación pero se me fue imposible
nestor tovar
Rating:
5.0
Customer did not leave a comment.
Tiffany Hope
Rating:
5.0
Customer did not leave a comment.
Adriana Morales
Rating:
5.0
The people were great in the store and at the pick up site.
John Hart
Rating:
4.0
Customer did not leave a comment.
robert Gholston
Rating:
5.0
Customer did not leave a comment.
dario ube
Rating:
5.0
Good service and friendly staff
Michael Bakanas
Rating:
1.0
Very unprofessional and rude
Deandre Jones
Rating:
5.0
Everything went well and smooth.
Julio Reyes
Rating:
5.0
Have more staff
Emilie Diaz
Rating:
5.0
Thank you for hiring good ppl to take care of customers like myself. Great customer service is all you want when entering any establishment. Thanks again.
Gail Greenwood
Rating:
2.0
employee was very rude to my employees
john barrile
Rating:
5.0
Customer did not leave a comment.
Stanley Bryant
Rating:
5.0
Just want to inform you that your general manager at the store, her name is Jackie you need to have 100 of them. She is such a great person to deal with and very knowledgeable and every single question I asked.
JOSE GAMEZ-BELTRAN
|
First Impressions
Rating:
5.0
Friendly people,nice service
Vladimir Kadola
Rating:
5.0
Jackie was very helpful her other staff was also they all kept a smile on they face
Flora Barnes
Rating:
5.0
Love the customer service ..
dandre london
Rating:
5.0
Excellent
Julie Williams
Rating:
4.0
Customer did not leave a comment.
Marilyn Borrero
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Esperanza Aguilar
Rating:
3.0
Although the van was clean, staff was polite, in the end What matters is what you are charged Upon return of your rental.
I was shocked that from $19.95 my chargers totaled over $66.00. U-Haul, really should Stop displaying one price on the vans only to Jack the price up the price and charge way more. My truck said 19.95 I drove 14 miles around trip, picked up at 9:45 dropped back off at around 11:45 was charged ALMOST $70.00. Thats false advertising. I will not recommend U-Haul to anybody I know. Beside the lady took pictures of my drivers license ID on her personal phone, how do I know that she deleted my personal information. She has my daughter name and number according to them for Emergency reasons, she has enough of my personal in formation to steal my identity. I am very concern about that to the point that I have thought about it everyday since I rented the van. Milly Rey
Milagro Reynolds
Rating:
3.0
If reserved a 17th feet truck and gave the time I would be in for pickup and I was told that they didn't have one and I would need to choose one of the 20 to 25 footer trucks. And not at the reserved price.
Michael Alexander
Rating:
5.0
Customer did not leave a comment.
Fidel Campos
Rating:
5.0
Customer did not leave a comment.
Michael Mendoza
Rating:
4.0
Maybe have more coffee
Bobby Johnson
Rating:
1.0
Bad customer service I was fucked by my mother in this place last night because it was time to close and they were not going to take care of me my situation was important because they blamed me for a lost trailer and still they treated me badly and kicked me out of the place
gustavo galindez
Rating:
5.0
Customer did not leave a comment.
lazaro flores
Rating:
5.0
Try to be available until you close. I had an issue about the location of your drop box, call at 6:45p no answer but got a 3rd party to assist.
I had a situation in the past looking for the damn look box, police was called, this could've been avoided if they had told me where its location was before i left, as well if id ask due to I've had this experience before.
Fine, np. It makes all the difference to be able call direct without going through promts.
Just my opinion, other than that, fantastic CS.
billy reliford
Rating:
5.0
Great customer service
Tracy Matthew
Rating:
5.0
Customer did not leave a comment.
juan najera
Rating:
5.0
Customer did not leave a comment.
Larry Myles
Rating:
5.0
excellent service thank you very much
carmelo sotelo
Rating:
5.0
Customer did not leave a comment.
Mahamadou Cisse
Rating:
4.0
Customer did not leave a comment.
sissiblissi de
Rating:
1.0
Parking the U-Haul in a way that makes it impossible to move. The Uhaul with sandwiched between two other Uhaul‘s and the wall. They’re also was no gas in the U-Haul.
Daniel Gibson
Rating:
5.0
Customer did not leave a comment.
George Papadakis
Rating:
1.0
Teach your morning employees about respect and how to treat paying customers.
kevin holliday
Rating:
3.0
i get that everything is more expensive this days but the pricing is outrageous now. you should not advertise it as 19.95. your price for mileage is more than what DOT standard price is. im completely disappointed in those charges as i will not be using u-haul in the foreseeable future.
Luis Del valle
Rating:
5.0
Customer did not leave a comment.
Wilson Vasquez
Rating:
5.0
Customer did not leave a comment.
Elimmanuel Pereyra
Rating:
5.0
Customer did not leave a comment.
David Johnson
Rating:
5.0
Yes100
gilbert hernandez
Rating:
5.0
Just continue to give good customer service.
mabel johnson
Rating:
5.0
N/A
Brandon Brazziel
Rating:
5.0
Thank you 👍🏽
Marcelo Peralta
Rating:
5.0
Great personal service 👏
Hernan Tipan
Rating:
5.0
Customer did not leave a comment.
ALLAN DIAZ
Rating:
1.0
Staff is ghetto n drinking on the job when I walked in saying all type of crazy things
Ozie Williams
Rating:
2.0
Had to warm up and clear off the snow myself no help very poor customer service. The guy tried to charge me extra for gas when I had the picture showing where gauge was at overall bad experience
Jemal Thomas
Rating:
1.0
I was a entire hour late to my moving appointment. I was 1st greeted by no one as no one was in the store when i walked in for about 5 mins. i was then given keys to the wrong vehicle which caused me to browse the lot for the vehicle in 29 degree weather which was not even there so i had go back inside and redo everything for another truck. i finally got to the truck and the truck was froze shut. i asked if anyone can take the snow off and they did not have a proper snow brush. i then had to wait another 20/25 mins for my equipment. my overall experience sucked
Shakeya Brown
Rating:
5.0
Customer did not leave a comment.
Benjamin Roman
Rating:
5.0
The van was difficult to get if the lot. I had to thread between vans, trucks and hitches in reverse with limited rear views. Someone to assist in the lot would be helpful.
Harris Charles
Rating:
5.0
Went in had a reserved storage space Jackie the manger made it quick and easy was amazing great service explained everything and answered any questions I had definitely recommend this location if you need to store your things. Staff was friendly greated me with a smile very welcoming.
Engletina Gonzalez
|
First Impressions
Rating:
3.0
They don’t clan the snow off the windshield. I didn’t have a snow brush for the rental. It made a horrible noise from underneath. Maintenance isn’t being kept up
Aretha Harris
Rating:
1.0
Damaged my transported materials, the back of the truck bed was still wet with paint. Never got a response from manager
Robert Lukomski
Rating:
5.0
Everything is good
Gustavo Carasco
Rating:
5.0
Customer did not leave a comment.
MARVIN WINTERS
Rating:
5.0
Customer did not leave a comment.
Stefano Calderone
Rating:
5.0
Customer did not leave a comment.
Victor Leon
Rating:
5.0
Keep up the good work.
WILLIAM MARTIN
Rating:
5.0
Customer did not leave a comment.
RAFAEL MEDINA
Rating:
5.0
Customer did not leave a comment.
Alina Olmo
Rating:
5.0
Great Job Or All Thanks U-haul
Demetrius Grimes
Rating:
1.0
Absolutely terrible. I waited inside for 15-20 minutes before the workers (male and female both Latino) walked into the store high and smelling like weed after sitting in their car and didn’t even have enough decency to speak to me nor apologize for having me waiting. They just let someone roam around the store unattended. To add insult to injury, I was told if I could prove where the gas was and if I put more gas in the vehicle than I would be reimbursed the difference and that was a lie.
Lauren Spivey
Rating:
5.0
Customer did not leave a comment.
Liliana Zapata
Rating:
5.0
Customer did not leave a comment.
adilet tashtanbekuulu
Rating:
1.0
Have equipment where I’m scheduled to pickup instead of having me drive around town finding a 15ft truck
Eduardo Ortiz
Rating:
5.0
Customer did not leave a comment.
Valerie Duncan
|
Overall Experience
Rating:
4.0
Hire at least one more person to serve costmer earlier I came in I had to sand in line just to ask a question I left came back close to closing time
TIMOTHY HOLMES
Rating:
4.0
Front clerk, who handles customers as they first arrive was very helpful and professional. The person (tear drop tattoo) who handled equipment for the trucks needs more training speaking with customers. Answers were one/two words. Not helpful. Made experience finding equipment and truck difficult.
david mendez
Rating:
5.0
Customer did not leave a comment.
Juan Cabrera
Rating:
5.0
Customer did not leave a comment.
Tanesha persons
Rating:
5.0
Great Customer Service
Samantha Bates
Rating:
2.0
Update computer system. Staff was nice but the system crashed several times. Check out took an hour which caused problems with scheduling moving help.
Ernestine Garwacki
Rating:
5.0
I will have to use your services a little more to see if and where improvement is needed
Gregory Matthews
Rating:
5.0
Customer did not leave a comment.
Grady Griffin
Rating:
5.0
Everything was ready and everyone was very nice!
Marguerite Nelson
Rating:
5.0
Great customer service.
EDWIN BENITEZ
Rating:
5.0
Customer did not leave a comment.
Franklin Ruano
Rating:
5.0
Customer did not leave a comment.
Trina Cotton
Rating:
1.0
When I got my stuff out of storage it was infested with rat feces and urine. I had to get rid of 70% of my things because of how much rat poop was on it and it wasn’t just a few dropping it was everywhere!
Love Gamboa
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shakirra Hilliard
|
Overall Experience
Rating:
5.0
NA
Cherrease Holland
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
jessica colon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TJ Yarbrough
|
First Impressions
Rating:
5.0
Jackie is phenomenal!!
Yerinita Curtis-Fuller
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ANTONIO SAUNDERS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
sheldon ingram
|
Overall Experience
Rating:
5.0
The mgr Jackie is Awesome!!!
Mirriam Warfield
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dominica martinez
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kimberly Wilson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
clifton paige
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sheila young
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
deana webb
|
Overall Experience
Rating:
3.0
I said average because it was a miscommuoccasion about the hours of interi thought. The young lady told mean 10 o'block there we can go in there but the find out is closed at 10. The doors kept closing. I had to get access to it to the code and then. My daughter got locked in there but miss Jackie the manager. She came and let us get in freezing so we could finish moving to rest the her stuff inside the store soon thank you
Frances Lampley
|
First Impressions
Rating:
5.0
Thank you for being there when I needed it
Bernice Ward
|
Overall Experience
Rating:
5.0
Perfect
humberto campuzano
|
First Impressions
Rating:
5.0
I was well taken care of thanks.
Edmund Johnson
|
First Impressions
Rating:
5.0
Staff friendly and helpful. The guy who checked my storage out Sunday was very nice
Lillian Squires
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BLANCA VAZQUEZ GARCIA
|
Overall Experience
Rating:
4.0
The best customer service is ever provided by the store manager Jackie. Thank you
Tasha fountain
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Crystal Burks
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
elin vasquez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBIN MONTGOMERY
|
Overall Experience
Rating:
3.0
There is no light by locker 1313
susan owens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tanisha taylor
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
hector delgado
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
charlene allen
|
First Impressions
Rating:
4.0
They care they work with you
Kawania smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NICOLE CARTER
|
First Impressions
Rating:
1.0
I will NEVER recommend this place to anyone. I received a call telling me my belongings will be sold in a few days because I had not made a payment since May of 2022. I had been making payments every month or every other month and her statement just wasn’t true. Go to the storage facility in Woodbridge, IL. It will be a much better experience and they will NOT sell your belongings. Hobson Storage ONLY.
Kimberly Willhite
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ceil sykes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jarmeze Harris
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Doretha Lenoir
|
Online Move In
Rating:
5.0
This was my first and only storage facility that I ever had to use, I was there from mid 2016 til 9-10-22, not one complaint
LAWRENCE ANDREWS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
IMELDA JAIME
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joel Aguilar
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Safari Redmond
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Antonia Thurman
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
anita montazuma
|
Overall Experience
Rating:
4.0
It was very good!i liked u haul very much!!🎈🎈🎈🎈😉
Lynn Tucker
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TOMAS ORDONEZ TREJO
|
Overall Experience
Rating:
5.0
No comments
chicole pittman
|
First Impressions
Rating:
5.0
Exelent
TOMAS ORDONEZ TREJO
|
Overall Experience
Rating:
5.0
Very excellent service. All the staff is very helpful and knowledgeable. General manager Jackie was very nice to me and gave me a very good customer service. She was very courteous. She has all the qualities for a general manager. I was very happy with my visit and the service received. Thank you Jackie and your staff.
NILUK MADUSHANKA PERCY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAYMON NORTHCUTT
|
First Impressions
Rating:
2.0
The storage facility was fine, but when I leased the unit the woman set me up for autopay only to find out after I received a late payment notice that it had not been setup. I setup autopay myself after that, and had no further issues. Attempts to reach the manager by phone and email were both ignored, so I wasn't able to get an explanation of what happened or get a refund on the late payments fee.
stephanie pierotti
|
Overall Experience
Rating:
3.0
Just a lil bit of mice droppings but overall ok for the years I had it
TALONDA SMITH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Valerie Cannon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
conway wendell
|
First Impressions
Rating:
5.0
Just Great people!
jewel robinson
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
clifton paige
|
First Impressions
Rating:
5.0
UHaul is very convenient and in the area I Am pleased to do business with your company And Yes I will Recommend the company to my family and friends Thank You
diane lewis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
nolia orozco
|
Overall Experience
Rating:
5.0
I had my items stored at this place for almost a year. Safe place, friendly people, accessible. I like the climate control Overall a good place. I highly recommend
juan najera
|
Overall Experience
Rating:
5.0
The staff was courteous
Lillian Squires
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marcell Curry
|
Overall Experience
Rating:
5.0
Excellent Customer Service
RHONDA LEWIS
|
First Impressions
Rating:
5.0
Customer service was great. Would recommend this uhaul in the future.
Charles Woods
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
william hobson
|
Overall Experience
Rating:
5.0
Quick and painless. The purchase of the storage unit and the return of the unit was very fast. Answered all my questions. Good filled displays of product. I was in a bit of a jam so i appreciate these guys for coming to wrk and doing the job they do.
Rouow Ward
|
Overall Experience
Rating:
1.0
This is what I wrote for the checkout comment portion: i will be sending an email to corporate about our truck fiasco when we received the truck on empty and was told we had to fill with gas for use to receive a credit when all we needed was a clean truck ready to use, how our room wasn't even cleaned out when we moved in, the lack of light not only in the room but in the hallway, the thermostats that read 90° constantly, the lack of toilet paper and paper towels for 2 weeks at a time, and the piles of spilled rice that was left in the hallway outside my room for 2 weeks. There is no way any sanitation practices were maintained and it is a health and safety issue due to covid. I couldn't even complete this form with a light on as all lights except for one have gone out. Horrible, I will never be back.
Stephanie Carroll
|
Overall Experience
Rating:
2.0
I spent 10 days trying to close my account. I was on auto pay and didn’t owe anything but was told by corporate I needed the facility to close the account. There is almost always only one person on duty making it very inconvenient for you to see a rep without standing in line with a mask for an hour. The general manager/owner is extremely rude and unprofessional. Corporate also gave me the run around, transferring me from one department to another with no results. Lack of customer service and communication
Jennifer Morales
|
Overall Experience
Rating:
3.0
The person that helped me was nice but he charged my account a big transaction which put me negative, which made me upset. He didn't his best but he also told me that he was still new.
natalie aponte
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
loren mainor
|
First Impressions
Rating:
5.0
Very pleasant customer service.
Yerinita Curtis-Fuller
|
First Impressions
Rating:
5.0
They just need more people on shift that all besides that everything was great.
jesse dominguez
|
Overall Experience
Rating:
1.0
I moved out on August ninth not the twentyfirst it is on camera.The manager saw me moving out that Friday, But she still charged me for the month of August. I rented two units and I moved out of both
adrian neal
|
Overall Experience
Rating:
1.0
The manager and employees have great customer service but this storage has a rat infestation that is beyond their control so needs a lot of help I would rent a truck there but not a storage unit....