Customer Reviews for U-Haul Moving & Storage of Westside

4,133 reviews

1700 N Cicero Ave   Chicago, IL 60639
(Between North Ave & Grand Ave)

(773) 889-8194

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat-Sun: 7 am–7 pm

Services at this Location:

Contact Us

(773) 889-8194

1700 N Cicero Ave
Chicago, IL 60639
(Between North Ave & Grand Ave)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat-Sun: 7 am–7 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

George Rivera 
Rating:
3.0

Location wise parking is difficult at best. The 15' truck was given to us with a gas tank that was 9 miles to EMPTY. Who gives out a rental truck with less than 1 gallon of gas in it? The 1/4 gas tank return policy was never explained to us. We actually returned it with more gas than what we were given. But still our initial gas credit was taken away from us upon return. Who had time to read the entire small print especially when our gas tank was empty! and we had a 130 mile road trip to go. I realized after drop off and reading the entire contract that yes it does state 1/4 gas tank upon return. So technically UHaul is correct but shame on you for not explaining it upfront and giving us a truck with less than 1 gallon of gas.

raymond comorowski 
Rating:
5.0

Customer did not leave a comment.

JOSHUA RIVERA 
Rating:
5.0

Customer did not leave a comment.

Kenny Davidson 
Rating:
4.0

There were no clear signs on where to drop off after hours trailers. The lot could have used more signage, or text directions in the app

Joshua Jones 
Rating:
5.0

Customer did not leave a comment.

Manuel Once 
Rating:
5.0

Customer did not leave a comment.

Edwin Saquimux 
Rating:
5.0

Make the miles a little cheaper… hire more reps other than that nothing. Everything else is fine quick and efficient.

Rashanda Hyles 
Rating:
4.0

Customer did not leave a comment.

Lonnie Singleton 
Rating:
5.0

Customer did not leave a comment.

Froylan Rodriguez Hernandez 
Rating:
5.0

Customer did not leave a comment.

Patrick Bush 
Rating:
4.0

Customer did not leave a comment.

ALBERTO SANCHEZ 
Rating:
5.0

Keep up the good work.

jewel robinson 
Rating:
5.0

Everything was good service people front desk bring the truck up and delivery. Everything worked out smooth. Thanks for all the help five star.

Ernesto Vargas 
Rating:
5.0

Probably more staff on weekends

Froylan Rodriguez Hernandez 
Rating:
5.0

Nice airplane

Mahamadou Cisse 
Rating:
3.0

Customer did not leave a comment.

Reginald Kearney 
Rating:
4.0

Customer did not leave a comment.

Melissa Ramos 
Rating:
5.0

Great place and peoples

sylvester raggs  |  Overall Experience 
Rating:
5.0

You guys @ great

oscar armenta 
Rating:
5.0

No improvements needed!!

ladon turner 
Rating:
5.0

Just want to say thanks for the great service

ANTHONY DAVIS 
Rating:
5.0

Customer did not leave a comment.

Rotimi Aofolaju 
Rating:
3.0

Customer did not leave a comment.

peter henry  |  First Impressions 
Rating:
5.0

Jackie Jimenez was the best. Great customer service. She went above and beyond for us!

Connie Garcia 
Rating:
5.0

Customer did not leave a comment.

juana rodriguez 
Rating:
4.0

Mejorar la aplicación e tratado de entrar para informar que la deje y se me es complicado...me dijeron que había que llenar la aplicación pero se me fue imposible

nestor tovar 
Rating:
5.0

Customer did not leave a comment.

Tiffany Hope 
Rating:
5.0

Customer did not leave a comment.

Adriana Morales 
Rating:
5.0

The people were great in the store and at the pick up site.

John Hart 
Rating:
4.0

Customer did not leave a comment.

robert Gholston 
Rating:
5.0

Customer did not leave a comment.

dario ube 
Rating:
5.0

Good service and friendly staff

Michael Bakanas 
Rating:
1.0

Very unprofessional and rude

Deandre Jones 
Rating:
5.0

Everything went well and smooth.

Julio Reyes 
Rating:
5.0

Have more staff

Emilie Diaz 
Rating:
5.0

Thank you for hiring good ppl to take care of customers like myself. Great customer service is all you want when entering any establishment. Thanks again.

Gail Greenwood 
Rating:
2.0

employee was very rude to my employees

john barrile 
Rating:
5.0

Customer did not leave a comment.

Stanley Bryant 
Rating:
5.0

Just want to inform you that your general manager at the store, her name is Jackie you need to have 100 of them. She is such a great person to deal with and very knowledgeable and every single question I asked.

JOSE GAMEZ-BELTRAN  |  First Impressions 
Rating:
5.0

Friendly people,nice service

Vladimir Kadola 
Rating:
5.0

Jackie was very helpful her other staff was also they all kept a smile on they face

Flora Barnes 
Rating:
5.0

Love the customer service ..

dandre london 
Rating:
5.0

Excellent

Julie Williams 
Rating:
4.0

Customer did not leave a comment.

Marilyn Borrero  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Esperanza Aguilar 
Rating:
3.0

Although the van was clean, staff was polite, in the end What matters is what you are charged Upon return of your rental. I was shocked that from $19.95 my chargers totaled over $66.00. U-Haul, really should Stop displaying one price on the vans only to Jack the price up the price and charge way more. My truck said 19.95 I drove 14 miles around trip, picked up at 9:45 dropped back off at around 11:45 was charged ALMOST $70.00. Thats false advertising. I will not recommend U-Haul to anybody I know. Beside the lady took pictures of my drivers license ID on her personal phone, how do I know that she deleted my personal information. She has my daughter name and number according to them for Emergency reasons, she has enough of my personal in formation to steal my identity. I am very concern about that to the point that I have thought about it everyday since I rented the van. Milly Rey

Milagro Reynolds 
Rating:
3.0

If reserved a 17th feet truck and gave the time I would be in for pickup and I was told that they didn't have one and I would need to choose one of the 20 to 25 footer trucks. And not at the reserved price.

Michael Alexander 
Rating:
5.0

Customer did not leave a comment.

Fidel Campos 
Rating:
5.0

Customer did not leave a comment.

Michael Mendoza 
Rating:
4.0

Maybe have more coffee

Bobby Johnson 
Rating:
1.0

Bad customer service I was fucked by my mother in this place last night because it was time to close and they were not going to take care of me my situation was important because they blamed me for a lost trailer and still they treated me badly and kicked me out of the place

gustavo galindez 
Rating:
5.0

Customer did not leave a comment.

lazaro flores 
Rating:
5.0

Try to be available until you close. I had an issue about the location of your drop box, call at 6:45p no answer but got a 3rd party to assist. I had a situation in the past looking for the damn look box, police was called, this could've been avoided if they had told me where its location was before i left, as well if id ask due to I've had this experience before. Fine, np. It makes all the difference to be able call direct without going through promts. Just my opinion, other than that, fantastic CS.

billy reliford 
Rating:
5.0

Great customer service

Tracy Matthew 
Rating:
5.0

Customer did not leave a comment.

juan najera 
Rating:
5.0

Customer did not leave a comment.

Larry Myles 
Rating:
5.0

excellent service thank you very much

carmelo sotelo 
Rating:
5.0

Customer did not leave a comment.

Mahamadou Cisse 
Rating:
4.0

Customer did not leave a comment.

sissiblissi de 
Rating:
1.0

Parking the U-Haul in a way that makes it impossible to move. The Uhaul with sandwiched between two other Uhaul‘s and the wall. They’re also was no gas in the U-Haul.

Daniel Gibson 
Rating:
5.0

Customer did not leave a comment.

George Papadakis 
Rating:
1.0

Teach your morning employees about respect and how to treat paying customers.

kevin holliday 
Rating:
3.0

i get that everything is more expensive this days but the pricing is outrageous now. you should not advertise it as 19.95. your price for mileage is more than what DOT standard price is. im completely disappointed in those charges as i will not be using u-haul in the foreseeable future.

Luis Del valle 
Rating:
5.0

Customer did not leave a comment.

Wilson Vasquez 
Rating:
5.0

Customer did not leave a comment.

Elimmanuel Pereyra 
Rating:
5.0

Customer did not leave a comment.

David Johnson 
Rating:
5.0

Yes100

gilbert hernandez 
Rating:
5.0

Just continue to give good customer service.

mabel johnson 
Rating:
5.0

N/A

Brandon Brazziel 
Rating:
5.0

Thank you 👍🏽

Marcelo Peralta 
Rating:
5.0

Great personal service 👏

Hernan Tipan 
Rating:
5.0

Customer did not leave a comment.

ALLAN DIAZ 
Rating:
1.0

Staff is ghetto n drinking on the job when I walked in saying all type of crazy things

Ozie Williams 
Rating:
2.0

Had to warm up and clear off the snow myself no help very poor customer service. The guy tried to charge me extra for gas when I had the picture showing where gauge was at overall bad experience

Jemal Thomas 
Rating:
1.0

I was a entire hour late to my moving appointment. I was 1st greeted by no one as no one was in the store when i walked in for about 5 mins. i was then given keys to the wrong vehicle which caused me to browse the lot for the vehicle in 29 degree weather which was not even there so i had go back inside and redo everything for another truck. i finally got to the truck and the truck was froze shut. i asked if anyone can take the snow off and they did not have a proper snow brush. i then had to wait another 20/25 mins for my equipment. my overall experience sucked

Shakeya Brown 
Rating:
5.0

Customer did not leave a comment.

Benjamin Roman 
Rating:
5.0

The van was difficult to get if the lot. I had to thread between vans, trucks and hitches in reverse with limited rear views. Someone to assist in the lot would be helpful.

Harris Charles 
Rating:
5.0

Went in had a reserved storage space Jackie the manger made it quick and easy was amazing great service explained everything and answered any questions I had definitely recommend this location if you need to store your things. Staff was friendly greated me with a smile very welcoming.

Engletina Gonzalez  |  First Impressions 
Rating:
3.0

They don’t clan the snow off the windshield. I didn’t have a snow brush for the rental. It made a horrible noise from underneath. Maintenance isn’t being kept up

Aretha Harris 
Rating:
1.0

Damaged my transported materials, the back of the truck bed was still wet with paint. Never got a response from manager

Robert Lukomski 
Rating:
5.0

Everything is good

Gustavo Carasco 
Rating:
5.0

Customer did not leave a comment.

MARVIN WINTERS 
Rating:
5.0

Customer did not leave a comment.

Stefano Calderone 
Rating:
5.0

Customer did not leave a comment.

Victor Leon 
Rating:
5.0

Keep up the good work.

WILLIAM MARTIN 
Rating:
5.0

Customer did not leave a comment.

RAFAEL MEDINA 
Rating:
5.0

Customer did not leave a comment.

Alina Olmo 
Rating:
5.0

Great Job Or All Thanks U-haul

Demetrius Grimes 
Rating:
1.0

Absolutely terrible. I waited inside for 15-20 minutes before the workers (male and female both Latino) walked into the store high and smelling like weed after sitting in their car and didn’t even have enough decency to speak to me nor apologize for having me waiting. They just let someone roam around the store unattended. To add insult to injury, I was told if I could prove where the gas was and if I put more gas in the vehicle than I would be reimbursed the difference and that was a lie.

Lauren Spivey 
Rating:
5.0

Customer did not leave a comment.

Liliana Zapata 
Rating:
5.0

Customer did not leave a comment.

adilet tashtanbekuulu 
Rating:
1.0

Have equipment where I’m scheduled to pickup instead of having me drive around town finding a 15ft truck

Eduardo Ortiz 
Rating:
5.0

Customer did not leave a comment.

Valerie Duncan  |  Overall Experience 
Rating:
4.0

Hire at least one more person to serve costmer earlier I came in I had to sand in line just to ask a question I left came back close to closing time

TIMOTHY HOLMES 
Rating:
4.0

Front clerk, who handles customers as they first arrive was very helpful and professional. The person (tear drop tattoo) who handled equipment for the trucks needs more training speaking with customers. Answers were one/two words. Not helpful. Made experience finding equipment and truck difficult.

david mendez 
Rating:
5.0

Customer did not leave a comment.

Juan Cabrera 
Rating:
5.0

Customer did not leave a comment.

Tanesha persons 
Rating:
5.0

Great Customer Service

Samantha Bates 
Rating:
2.0

Update computer system. Staff was nice but the system crashed several times. Check out took an hour which caused problems with scheduling moving help.

Ernestine Garwacki 
Rating:
5.0

I will have to use your services a little more to see if and where improvement is needed

Gregory Matthews 
Rating:
5.0

Customer did not leave a comment.

Grady Griffin 
Rating:
5.0

Everything was ready and everyone was very nice!

Marguerite Nelson 
Rating:
5.0

Great customer service.

EDWIN BENITEZ 
Rating:
5.0

Customer did not leave a comment.

Franklin Ruano 
Rating:
5.0

Customer did not leave a comment.

Trina Cotton 
Rating:
1.0

When I got my stuff out of storage it was infested with rat feces and urine. I had to get rid of 70% of my things because of how much rat poop was on it and it wasn’t just a few dropping it was everywhere!

Love Gamboa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shakirra Hilliard  |  Overall Experience 
Rating:
5.0

NA

Cherrease Holland  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

jessica colon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TJ Yarbrough  |  First Impressions 
Rating:
5.0

Jackie is phenomenal!!

Yerinita Curtis-Fuller  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ANTONIO SAUNDERS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sheldon ingram  |  Overall Experience 
Rating:
5.0

The mgr Jackie is Awesome!!!

Mirriam Warfield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dominica martinez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kimberly Wilson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

clifton paige  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sheila young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deana webb  |  Overall Experience 
Rating:
3.0

I said average because it was a miscommuoccasion about the hours of interi thought. The young lady told mean 10 o'block there we can go in there but the find out is closed at 10. The doors kept closing. I had to get access to it to the code and then. My daughter got locked in there but miss Jackie the manager. She came and let us get in freezing so we could finish moving to rest the her stuff inside the store soon thank you

Frances Lampley  |  First Impressions 
Rating:
5.0

Thank you for being there when I needed it

Bernice Ward  |  Overall Experience 
Rating:
5.0

Perfect

humberto campuzano  |  First Impressions 
Rating:
5.0

I was well taken care of thanks.

Edmund Johnson  |  First Impressions 
Rating:
5.0

Staff friendly and helpful. The guy who checked my storage out Sunday was very nice

Lillian Squires  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BLANCA VAZQUEZ GARCIA  |  Overall Experience 
Rating:
4.0

The best customer service is ever provided by the store manager Jackie. Thank you

Tasha fountain  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Crystal Burks  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

elin vasquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBIN MONTGOMERY  |  Overall Experience 
Rating:
3.0

There is no light by locker 1313

susan owens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tanisha taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

hector delgado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charlene allen  |  First Impressions 
Rating:
4.0

They care they work with you

Kawania smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLE CARTER  |  First Impressions 
Rating:
1.0

I will NEVER recommend this place to anyone. I received a call telling me my belongings will be sold in a few days because I had not made a payment since May of 2022. I had been making payments every month or every other month and her statement just wasn’t true. Go to the storage facility in Woodbridge, IL. It will be a much better experience and they will NOT sell your belongings. Hobson Storage ONLY.

Kimberly Willhite  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ceil sykes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jarmeze Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doretha Lenoir  |  Online Move In 
Rating:
5.0

This was my first and only storage facility that I ever had to use, I was there from mid 2016 til 9-10-22, not one complaint

LAWRENCE ANDREWS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IMELDA JAIME  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel Aguilar  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Safari Redmond  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Antonia Thurman  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

anita montazuma  |  Overall Experience 
Rating:
4.0

It was very good!i liked u haul very much!!🎈🎈🎈🎈😉

Lynn Tucker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TOMAS ORDONEZ TREJO  |  Overall Experience 
Rating:
5.0

No comments

chicole pittman  |  First Impressions 
Rating:
5.0

Exelent

TOMAS ORDONEZ TREJO  |  Overall Experience 
Rating:
5.0

Very excellent service. All the staff is very helpful and knowledgeable. General manager Jackie was very nice to me and gave me a very good customer service. She was very courteous. She has all the qualities for a general manager. I was very happy with my visit and the service received. Thank you Jackie and your staff.

NILUK MADUSHANKA PERCY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYMON NORTHCUTT  |  First Impressions 
Rating:
2.0

The storage facility was fine, but when I leased the unit the woman set me up for autopay only to find out after I received a late payment notice that it had not been setup. I setup autopay myself after that, and had no further issues. Attempts to reach the manager by phone and email were both ignored, so I wasn't able to get an explanation of what happened or get a refund on the late payments fee.

stephanie pierotti  |  Overall Experience 
Rating:
3.0

Just a lil bit of mice droppings but overall ok for the years I had it

TALONDA SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie Cannon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

conway wendell  |  First Impressions 
Rating:
5.0

Just Great people!

jewel robinson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

clifton paige  |  First Impressions 
Rating:
5.0

UHaul is very convenient and in the area I Am pleased to do business with your company And Yes I will Recommend the company to my family and friends Thank You

diane lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nolia orozco  |  Overall Experience 
Rating:
5.0

I had my items stored at this place for almost a year. Safe place, friendly people, accessible. I like the climate control Overall a good place. I highly recommend

juan najera  |  Overall Experience 
Rating:
5.0

The staff was courteous

Lillian Squires  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcell Curry  |  Overall Experience 
Rating:
5.0

Excellent Customer Service

RHONDA LEWIS  |  First Impressions 
Rating:
5.0

Customer service was great. Would recommend this uhaul in the future.

Charles Woods  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

william hobson  |  Overall Experience 
Rating:
5.0

Quick and painless. The purchase of the storage unit and the return of the unit was very fast. Answered all my questions. Good filled displays of product. I was in a bit of a jam so i appreciate these guys for coming to wrk and doing the job they do.

Rouow Ward  |  Overall Experience 
Rating:
1.0

This is what I wrote for the checkout comment portion: i will be sending an email to corporate about our truck fiasco when we received the truck on empty and was told we had to fill with gas for use to receive a credit when all we needed was a clean truck ready to use, how our room wasn't even cleaned out when we moved in, the lack of light not only in the room but in the hallway, the thermostats that read 90° constantly, the lack of toilet paper and paper towels for 2 weeks at a time, and the piles of spilled rice that was left in the hallway outside my room for 2 weeks. There is no way any sanitation practices were maintained and it is a health and safety issue due to covid. I couldn't even complete this form with a light on as all lights except for one have gone out. Horrible, I will never be back.

Stephanie Carroll  |  Overall Experience 
Rating:
2.0

I spent 10 days trying to close my account. I was on auto pay and didn’t owe anything but was told by corporate I needed the facility to close the account. There is almost always only one person on duty making it very inconvenient for you to see a rep without standing in line with a mask for an hour. The general manager/owner is extremely rude and unprofessional. Corporate also gave me the run around, transferring me from one department to another with no results. Lack of customer service and communication

Jennifer Morales  |  Overall Experience 
Rating:
3.0

The person that helped me was nice but he charged my account a big transaction which put me negative, which made me upset. He didn't his best but he also told me that he was still new.

natalie aponte  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

loren mainor  |  First Impressions 
Rating:
5.0

Very pleasant customer service.

Yerinita Curtis-Fuller  |  First Impressions 
Rating:
5.0

They just need more people on shift that all besides that everything was great.

jesse dominguez  |  Overall Experience 
Rating:
1.0

I moved out on August ninth not the twentyfirst it is on camera.The manager saw me moving out that Friday, But she still charged me for the month of August. I rented two units and I moved out of both

adrian neal  |  Overall Experience 
Rating:
1.0

The manager and employees have great customer service but this storage has a rat infestation that is beyond their control so needs a lot of help I would rent a truck there but not a storage unit....

merari Zamot  |  Overall Experience 
Rating:
5.0

Will rent here again very professional 👍🏾

Cresandre Dixon  |  Overall Experience 
No reviews have been submitted for this location.

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