Customer Reviews for U-Haul Moving & Storage of Westbelt

1,351 reviews

10515 Southwest Frwy   Houston, TX 77074
(24 hour access - outside units and designated interior halls only)

(713) 981-9431

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(713) 981-9431

10515 Southwest Frwy
Houston, TX 77074
(24 hour access - outside units and designated interior halls only)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great

Theresa U.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KIVANC B. 
Rating:
1.0

I was charged twice for a ball hitch and only received one, I told the front desk employees and they still charged me for another one I would like a refund for the one I did not receive

Onassis F. 
Rating:
5.0

The manager and staff were knowledgeable. Professional, courteous and helpful.

Kenneth S.  |  Overall Experience 
Rating:
5.0

Highly recommend 👍

Melody L.  |  First Impressions 
Rating:
5.0

Martin, thank you for taking care of my stored items. I really appreciate your superb customer service. 18 years is a long time however it was money well spent.

YOLANDA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SALEH A. 
Rating:
4.0

Food policy doesn’t make any sense, if you have a rodent issue deal with that not the customer

Daniel E.  |  First Impressions 
Rating:
5.0

I really liked the Manger all around good guy

ROBERT L.  |  Overall Experience 
Rating:
2.0

Good

Mildred O. 
Rating:
5.0

I luke how they work with in a difficult time of need they made it less stressful and made convincing. Thank you and stay steady and strong uhual employer and employee thank you stay blessed

Derek E.  |  First Impressions 
Rating:
5.0

The guy who checked me in and was in the front desk was really friendly and accommodating. Made the rental process pretty smooth .

Jesus H. 
Rating:
4.0

Martin runs a busy location I was in my storage unit for 10 years and also had my 38 foot travel trailer in a space as well Propane Station is very handy to have on site

JOHN S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Duane N.  |  First Impressions 
Rating:
5.0

Excellent service and equipment

nick B. 
Rating:
5.0

great overall and easy.

raul M. 
Rating:
5.0

Excellent customer service, timely get the truck.

rehan A. 
Rating:
5.0

See Yall next time. Thanks

RANDALL H. 
Rating:
5.0

Customer did not leave a comment.

TERRY C.  |  First Impressions 
Rating:
4.0

Leaving trashes around dumpster area are really bad, be more demanding on the rules. And also have the outside storage renter to pickup trashes that's lying around. in their spot.

NIGEL D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanuel W. 
Rating:
5.0

Customer did not leave a comment.

Fangzhong T. 
Rating:
5.0

Customer did not leave a comment.

Darieyn F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Althea J. 
Rating:
5.0

Over all my staying my experience was excellent I would like to give a very warm thank you to Martin and Linda and the rest of the staff for their hospitality unfortunately I moved to a different city so I just needed to move all my stuff but if I ever do come back to this location I will be gladly to come back and rent for them thank you for everything.

Gladys J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rochelle e.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NAPOLEON L.  |  Overall Experience 
Rating:
5.0

Well keep. Talented caring management. Excellent! Ephraim Emanuel Gilkes

ephirim g.  |  First Impressions 
Rating:
5.0

Really nice people

ROBERT L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roneisha M.  |  Overall Experience 
Rating:
1.0

Check engine light was on. Don't supply vehicle with a engine light on. I was waiting for the truck to break down on me. The front passenger tire was low had to fill myself. I have a job, I don't work for u-haul the approval process was ridiculous. I've rented from U- haul before. Shouldn't have had to go through all of that waiting.

Gene B. 
Rating:
5.0

If I wanna recommend a storage to anyone,gonna recommend this place,because it’s really the best storage to use. I do really appreciate your service.Thank u

Lateefat O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

charles W. 
Rating:
5.0

Customer did not leave a comment.

Roneisha M. 
Rating:
5.0

Great front office personnel. Friendly, informative, and super helpful when you need them. Thank you for the pleasant experience.

marion s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SIBBIE W. 
Rating:
1.0

Unit broken into. They lost key to new lock. Had to have lock drilled. No good experience. Do not use

RUIHE Z.  |  Overall Experience 
Rating:
5.0

Every Friendly lady in the Uhaul office

ALEX O.  |  First Impressions 
Rating:
5.0

Great people

Alex O. 
Rating:
5.0

Customer did not leave a comment.

Elizaabeth G. 
Rating:
5.0

The associate (lady) that attended to me during the pick up and drop off was amazing. She addressed to all my queries and concern positively and was helpful. The vehicle was great too. Thanks guys!

OLUWATOSIN O. 
Rating:
4.0

Customer did not leave a comment.

tien V. 
Rating:
5.0

Service was Excellent and to my satisfaction great environment and good place to do business

Jude C. 
Rating:
5.0

Customer service was excellent. Please upgrade the lady that attended to me. She's good at what she do. Thanks uhaul

Leonard N. 
Rating:
5.0

Customer did not leave a comment.

carmen v.  |  Overall Experience 
Rating:
5.0

It is very easy to grab a truck through the app, excellent customer service, I recommend it

Jarold G. 
Rating:
2.0

The truck we got the head light was out on driver side, the engine light was on and the air didn't work and most of all we had low tire pressure and when we went in they told us one thing over the phone and told us different when we got there.also we couldn't get anyone to come up front for almost 20 minutes. They should of discounted us it with all of the problems we had we even took pictures to proof it

KERRY K. 
Rating:
5.0

More trucks

Tunde S. 
Rating:
5.0

Extremely difficult Return Vehicle check out system, my nephew, the driver could not do, so he returned the vehicle sooner than I planned. He returned the vehicle at the counter

SERGIO P. 
Rating:
3.0

Customer did not leave a comment.

LEON N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Portia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Portia R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FRANK R.  |  Overall Experience 
Rating:
5.0

Thanks!

Luis R. 
Rating:
5.0

Customer did not leave a comment.

AMY M.  |  Overall Experience 
Rating:
4.0

I was quite impressed with the clean facility and well control storage climate. The secure measures to gain access to the area is to be commended. I recommend this Enterprise for all your storage needs. My only concern is the price fluctuations, but besides that I have no complaints.

Michael W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Chiesa R. 
Rating:
4.0

👍🏼

Fremiot B.  |  First Impressions 
Rating:
5.0

Very well staff . Very helpful. Would recommend to anyone. Thank you for be there when I need it. Steven Haynes

STEVEN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MYA D.  |  Overall Experience 
Rating:
5.0

Brittany was absolutely incredible. She was very helpful in getting our unit set up and was always friendly and available whenever we went to access our storage.

andrea b.  |  Overall Experience 
Rating:
5.0

Both at Bissonnet &Beechnut an at West Bellfort location employees were very courteous and helpful

Burhan N. 
Rating:
1.0

When I entered the U-haul office/building, there were two employees conversing. Both employees made eye contact with me then looked away and continued their conversation. I had to say, “Good morning! No one spoke to me when I walked in the door.” One of the U-haul workers said, “my apologies, you're right. Good morning.” This same U-haul worker then says, “this is our manager” as he points at the other employee. The manager was not warm nor friendly. He seemed as though he was trying to hurry and get me out. He completed the check out and check in for me when I arrived and returned. However, he did not talk me through the process. He just asked for my ID, asked me to sign the contract with a quick explanation that was hard to grasp, and gave me the key. When I returned, he was assisting another customer but still did not greet me when I came into the door. He did not talk directly to me. He instead talk to my male friend about my U-haul return. He told me at the last minute that if I wanted to use debit, there would have to be a $160 hold on my account vs if I used a credit card- it would only charge me the exact amount. Luckily, I am able to run my card as debit or credit because who wants to get charged almost double rather it's temporary or not? Anyways, he's completing my payment process and I asked him very politely, “Will you email me the receipt?” He then answers, with an annoyed tone in his voice, by shaking his head slowly to symbolize a “duhhhh” kind of yes. I believe that he should have asked me if I would like a paper receipt, emailed receipt, or both. I also expect more professional and respectful behavior from a manager. I will NOT be returning to this U-Haul location nor will I recommend it.

Shameelah A. 
Rating:
3.0

Customer did not leave a comment.

Ingris L. 
Rating:
5.0

Customer did not leave a comment.

JON M.  |  Overall Experience 
Rating:
1.0

The services reps are not friendly. I understand it's hot but you don't have to be rude. The lady wouldn't let me check the truck before before making a decision on insurance. The truck had a check engine light on. I was told I got get the truck for 24hrs upon calling and reserving. The lady wouldn't let me rent it for 24hrs. She told me I had to bring it back and rent it again even after her Co worker told her in front of me and my wife she could rent it to us for 24hrs. Upon returning the truck the lady there was rude. Never using this location again.

ross N. 
Rating:
5.0

Customer did not leave a comment.

Jo W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

NINA W.  |  Overall Experience 
Rating:
5.0

Everything was easily done with the app and the workers were very helpful. Didn't have any problems with my rental or needing information when asked.

Sokphanary S. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

Maria D.  |  Overall Experience 
Rating:
5.0

Everything was great THE LADY WAS NICE

Davion W. 
Rating:
5.0

Customer did not leave a comment.

Tina A. 
Rating:
3.0

I’m still waiting for the refund

joseph a.  |  Overall Experience 
Rating:
5.0

The manager was helpful

5Star Family T.  |  First Impressions 
Rating:
5.0

Great customer service very informative. Very patient and professional.

CHERLETHA W. 
Rating:
5.0

Martin is the excellent person and their service are great and they really take care of their customers and place is very clean 🙏 thank you Uhual

Murad M. 
Rating:
5.0

I’m very happy with the place , But I bought a piece of land and I have parked my truck now, thanks for your services

Ismael H.  |  Overall Experience 
Rating:
1.0

This is the second half of the story about the car hitting my home and van: I was at Acura dealer a few buildings over getting a replacement vehicle for the van that the car hit. I called to ask if I could return the truck to their U-Haul location there was a young man that answered the phone and was extremely disconnected from customer service. He instead that I would have to pay a fee to return the truck without having a look at the reservation. I asked to speak with the manager and he too was very rude: I guess he lead by example! prior to getting to the dealer I made arrangements to be picked up after returning the U-Haul tuck and since this location was right there it would save time and inconvenience. I arrived to the store after finishing with the dealer to return the truck and they charged me $230.00 fee for returning the truck

CAROL B. 
Rating:
5.0

Customer did not leave a comment.

tera w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hortensia W.  |  Online Move In 
Rating:
5.0

Great staff, friendly and courteous.

Clement O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HARY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Idelsi A. 
Rating:
5.0

Keep up the awesome job!!!

Syrita M. 
Rating:
5.0

Customer did not leave a comment.

Obinna I. 
Rating:
5.0

Customer did not leave a comment.

Trena G.  |  Overall Experience 
Rating:
5.0

Martie was Amazing. Fast. Friendly. And very knowledgeable. Very quick and efficient! The employee that was there with him, acknowledged me with a smile when I came back to the unit. That made me feel good!

tera w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

francisco m.  |  Overall Experience 
Rating:
5.0

Original place for equipment pick up did not have truck available and were not helpful in finding me a replacement in a timely manner.

Kevin C. 
Rating:
5.0

Linda was very courteous and helpful.

Sokphanary S.  |  Online Move In 
Rating:
5.0

We moved all of our furniture out of my storage unit #C18 yesterday. Since being there for there 3 years Linda has treated me like family. She’s always so pleasant and sweet and importantly very professional. In addition, a few months ago, there was a storage fire in my area and I’ve received several texts and calls to come in. Your team and staff are very friendly and professional. Thank you all for being such a wonderful team. -Chanel

CHANEL B.  |  Overall Experience 
Rating:
5.0

Martin was GREATTTTTTTTTT

deborah T. 
Rating:
5.0

Best customer service I have had. Wonderful workers

Donna S. 
Rating:
5.0

Customer did not leave a comment.

RUBEN E.  |  First Impressions 
Rating:
2.0

My belongings were damaged I lost everything I recommend if you do use them monitor your things. Some how My belongings got wet and there is black mold had to pay someone to remove my life work worst day of my life and to top it off They have rats

ROXIE N.  |  Overall Experience 
Rating:
1.0

There was fire at this facility and my storage unit was broken into at this location. After the fire, I contacted the office and informed them that I was coming in the afternoon to retrieve any items that were not destroyed. I arrived at my storage unit to find out all my items had been put in the trash and hauled away. Many of my family's personal items and things were gone. This is not a place you want to use. For all the money they charged me for 4 years to be treated like my things did not matter. DO NOT USE THIS STORAGE FACILITY!!!!!

Sandra S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

pavel G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE M.  |  First Impressions 
Rating:
5.0

Good experience.

rene l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John A.  |  Overall Experience 
Rating:
1.0

They charged me extra money

Yasin I. 
Rating:
5.0

Mr. Stavinoha has a great team... and the service is great

ANDRES G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARVIN EMERSON B.  |  Overall Experience 
Rating:
1.0

The lady in the office lied to me when I called about an open spot. I had to go through a different u-haul dealer to find the spot at the location I called.

george c.  |  First Impressions 
Rating:
5.0

Keep yo the good work

Fabian R. 
Rating:
1.0

They had a fire and I was robbed before I got there, my locks where removed and they let me get someone go through my burned and water damaged property and steal.

Christy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dunia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessie S.  |  Online Move In 
Rating:
5.0

The general manager was so patient and helpful

Asha B. 
Rating:
4.0

Customer did not leave a comment.

DON P. 
Rating:
5.0

Staff was Very Friendly and knowledgeable!

WALTER C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MERALIS V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

derrica J.  |  Overall Experience 
Rating:
2.0

The truck needs to be balanced and needs a major upgrade. Customer service was horrible. And the payment after I brought the truck back was automatically taken with my permission to use the card and they charged me before telling me the price…

Kian M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia W.  |  Online Move In 
Rating:
1.0

Linda was the person on the counter dealing with customers. Not only me but for the 40 minutes that I was there in line awaiting to be helped (Normal busy situation not a problem at all) I witnessed Linda be literally disrespectful to every single person she dealt with. When my turn arrived no news flash there, completely rude passive aggressive and doing unnecessary steps making people very uncomfortable. After I had my fair share with her I proceed to complete my move and witnessed again in the parking lot she having an altercation that started in the office with a gentlemen that was only trying to delivery his return trailer, I also saw the same gentlemen trying to deescalate the situation inside the office and when they were outside Linda pretty much threw the paper work at the guy. I work in a industry heavily related to customer service as well and I cannot believe how a person like that is the face front dealing with customers at this level.

lucas S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kianna H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARVIN EMERSON B. 
Rating:
5.0

Customer did not leave a comment.

MARVIN EMERSON B. 
Rating:
1.0

Very rude old lady 👵 I think she don't like brown people that what i felt. I will try to avoid renting from uhaul in future

Nasser A. 
Rating:
5.0

Customer did not leave a comment.

Liliana A. 
Rating:
5.0

Customer did not leave a comment.

ERIC S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

salim G. 
Rating:
5.0

Customer did not leave a comment.

Sharon W. 
Rating:
1.0

Poor experience during return of truck

OGHENEOTE A. 
Rating:
5.0

Customer did not leave a comment.

Nazim S. 
Rating:
4.0

Customer did not leave a comment.

JERIN M.  |  Overall Experience 
Rating:
3.0

The unit was fine and the people were friendly, however pest control should have been better.

Tom C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jhon r.  |  First Impressions 
Rating:
4.0

Quick n efficient service. Friendly associate.

Syed A. 
Rating:
5.0

Customer did not leave a comment.

Alexis A. 
Rating:
5.0

My son and my cousin use this location always because I recommended, to them thanks again

pedro T. 
Rating:
4.0

Have better deals on renting trucks in- town.

John A. 
Rating:
4.0

Customer did not leave a comment.

HAROLD C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracey M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon B. 
Rating:
5.0

Great customer service!

Harvey J. 
Rating:
5.0

Marty and his team were very accommodating, and we were able to get our work completed in a timely manner with their assistance. We highly recommend using UHAUL, especially this location.

ronnie S. 
Rating:
5.0

Customer did not leave a comment.

SONYA E. 
Rating:
5.0

Absolutely nothing, customer service was fantastic. I was assisted with reading some of the paperwork because I didn't have my glasses at the time. I rented a truck but helped me find a van because that's what I needed. She made me feel comfortable and satisfied with my rental.

Lee R. 
Rating:
5.0

Mya was very helpful, and she really processed my paperwork fast.

ANDRES G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur C. 
Rating:
5.0

Es UN Lugar bastante seguro sobre todo cuenta con un manager super amable.

Argy C.  |  Overall Experience 
Rating:
4.0

Only problem we encountered was that rats/mice were able to get into the unit and cause some damages to boxes, rugs, furniture. Other than that the experience was pretty good.

Juan T.  |  Overall Experience 
Rating:
5.0

Marti and the staff are extremely accommodating and helpful and do that all with a smile. I appreciate the good service, the clean and tidy storage units and recommend this facility.

glenda w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Muy agradecido buenas atenciones

Pedro F.  |  First Impressions 
Rating:
5.0

Very good

CHARLIE N. 
Rating:
5.0

Did not have the opportunity to utilize the space,due to the repairs not being completed by our R V service center. Thank you for your courtesy.

Sid r.  |  Overall Experience 
Rating:
5.0

Keep up the great work. Nice customer service. Great staff

Karion W. 
Rating:
1.0

I am U-haul client from more then 12 years & I am always happy with U-Haul customer service , but 1st time " I AM EXTREMELY UN HAPPY WITH THIS SOUTH WEST FRWY LOCATION , * very un respected full & RUDE customer service and On Duty Manager is said he really do not care how loyal and long term customer you are and was very rude. , * I will request U-Haul corporation to keep Eye on this location to improve service otherwise they will loose there customer like us, * I will not recommend this location to any of my clint, NOT BECAUSE FALSE CHARGES BUT EVEN RUDE TALKING BEHAVIOR , MONEY IS NOT IMPORTANT BUT SERVICE IS MUST IMPORTANT SPECAILLY WITH YOUR U-HAUL FAMOUS 12+ year long term customer , Very Poor

mona T. 
Rating:
5.0

Marty and his staff are Very Professional, Helpful and Kind! They made us feel like family! I Will Definitely recommend them to Everyone we know!!!

jeanie c.  |  Overall Experience 
Rating:
5.0

Magnifico lugar muy contento me siento con este servicio

Orlando R.  |  First Impressions 
Rating:
5.0

Still too expensive to rent for one day

Oscar E. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

Jian Z. 
Rating:
5.0

Marty, Linda and the Whole Staff Are The Best! They Are Very Friendly, Professional, and Helpful. I Will Recommend This U-Haul Facility To Everyone We Know!!! They Made Us Feel Like Family and Now Are Part Of Our Family!!! 🤗 🙏

jeanie c.  |  Overall Experience 
Rating:
5.0

The Best Professional, Helpful and Friendly Place That Helped Us With Our Move. I Would Recommend Them To Everyone. Marty and Linda and The Whole Staff are Now Considered Family!!! 🤗😀🙌

jeanie c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael D.  |  Overall Experience 
Rating:
5.0

The GM at this location is amazing and a was so flexible even though it seemed like I wanted to change something at every step! Would recommend just on his patience and understanding alone. I didn't really have interactions with any of the other employees but I'm sure they are a reflection of him.

Donnie M. 
Rating:
5.0

Customer did not leave a comment.

April T. 
Rating:
5.0

Customer did not leave a comment.

Dwonna J.  |  Online Move In 
Rating:
5.0

Linda was very accommodating to our needs. Great job. Thank you.

Sid r.  |  First Impressions 
Rating:
5.0

Les recomiendo a todos los latinos un lugar con 5 ⭐️⭐️⭐️⭐️⭐️

marco G. 
Rating:
5.0

Customer did not leave a comment.

Jaime D. 
Rating:
1.0

Truck pulls dangerously to the left! Linda was no use after 6 pm self check out is My concern not hers as she let Me know. Send links rather than use of personal cellphone to take pictures of sensitive items. Just not an overall helpful experience.

airica B. 
Rating:
5.0

This is a beautiful storage to stall your storages. You can sleep with your two eyes without bothering yourself. Would surely introduce more friends. Thank you

Titilole C.  |  Overall Experience 
Rating:
5.0

For now I can't think of anything better that needs improvement but Better You. Your customers Service is great and your equipments are in good working conditions. Thank you U Haul

Titilole C. 
Rating:
5.0

Marty is a wonderful manager!

Tammenia F. 
Rating:
5.0

Customer did not leave a comment.

KIRSTEN T. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Muy buen servicio y muy grandes los Storage estoy bien satisfecho con lo que estoy rentando

DANILO B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Bahrat G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph o.  |  First Impressions 
Rating:
2.0

I lost about $20.000 tools and equipments, Due to unsafe condition at UHAUL facility. These lost equipments got with anyone walk and claimed their storage was broken with out taking a note what they picked from uhaul. No responsibility what do ever!!!!!!!!

KARIM M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chandler G. 
Rating:
5.0

Friendly arthmostphere

Titilole C.  |  First Impressions 
Rating:
5.0

Great service overall!

kimberly M. 
Rating:
4.0

Marty is the best Manager of any facility we have worked with over my many years.

John H.  |  Overall Experience 
Rating:
5.0

The employee that helped me out was great!

David H. 
Rating:
5.0

Nice people

John B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

I was not told the 10-foot truck had no ramp when I reserved it.

Bob H. 
Rating:
5.0

Office staff (ladies) were very nice, and very professional.

Vivian W. 
Rating:
4.0

the man at the counter was courteous and knowledgeable all cost were explained up front so there were no surprises. I will come back when I need a truck

Douglas R. 
Rating:
5.0

Customer did not leave a comment.

Cimire N. 
Rating:
3.0

This is a major concern for me since I'm big on safety. Please upgrade your trucks fleet headlights from halogen bulbs to HID's or newer. I had a very hard time driving the truck at night.

Jermine J. 
Rating:
4.0

Put a sign up that says rental office here.

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

Ruth R. 
Rating:
2.0

My catalytic converter was stolen along with others in my building. Security not that great. The GFCI plug for my unit was weak and tripped frequently leaving me with dead batteries on more than 1 occasion. The floor in building “H” was always dirty. Staff was friendly, but not always helpful.

RICHARD S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael D.  |  Overall Experience 
Rating:
4.0

Great customer service

Anita O.  |  Overall Experience 
Rating:
5.0

Mr Martin answered my call and question promptly. The location is very clean, well kept and a safe facility. This is my 2nd time using this location. I highly recommend it to anyone location for a storage unit.

Raymona P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROXIE N.  |  First Impressions 
Rating:
1.0

NEVER AGAIN

Shehu S.  |  Overall Experience 
Rating:
5.0

The management has always addressed any needs and understands emergencies or special conditions. We have used nearly 20 yrs off and on. Mostly on.

ALTON A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myra J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ingrid R.  |  First Impressions 
Rating:
5.0

Great customer service

Anita O.  |  First Impressions 
Rating:
5.0

Excellent servicio

Arly S.  |  First Impressions 
Rating:
5.0

The staff responded very professionally to the fire. We are thankful for the assistance in clearing out our unit, repacking items and finding a new location for us.

THOMAS J. M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WALLACE C.  |  Overall Experience 
Rating:
5.0

Amazing customers customer service. On locaton on MEYERLAND & BISSONETTE.!!!!!!! Hands down !!! BOTH LOCATION...

JANETTE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vera S.  |  First Impressions 
Rating:
5.0

Rodney Willis and Julia Hall were very kind and helpful during my frustration of not knowing how or where to get my reservation since I was told that my reservation wasn’t found in the system but a special thanks 🙏 be to to ms. Julia Hall who happened to be the God sent to rescued me from my stress and all further stress concerning storage findings. The best customer service ever. Thanks Julia Hall Rodney Willis👍👍👍👍👍

FLORENCE T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaJuana H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Johnna H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terrance M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeanette S.  |  Overall Experience 
Rating:
5.0

One of the cleanest facilities I’ve seen. Staff wants to make sure customers are satisfied. Very well run business.

ROBERT R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quentin S.  |  Overall Experience 
Rating:
2.0

they space and is small wha the toll you

CARLOS P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnna H.  |  First Impressions 
Rating:
5.0

Martin did an amazing job and was very helpful. He is the reason i will continue using this business

The West C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Perpetua Chika E.  |  Overall Experience 
Rating:
5.0

Very thankful for the help from Linda. She was very friendly and helpful. Answered all my questions and concerns. She really took her time with me and didn’t rush, went over everything with me which I’m very thankful for. This is my first time renting a truck and storage, she made the process really smooth and easy! Thank you for your help Linda!

Jackeline C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

amin a.  |  First Impressions 
Rating:
5.0

Staff always friendly and facilities always clean and well kept.

Reginald H.  |  First Impressions 
Rating:
1.0

Some clothing and all of my pots were ruined. I don’t think the temperature was set at a decent temperature. There is no reason my items should have been ruined! The staff was nice and helpful.

KIM K.  |  Overall Experience 
Rating:
4.0

Need interior camera monitoring of enclosed areas. You did have a break in of my unit and others in my enclosed building and exterior cameras were inadequate and no interior cameras. Really bad when we are told that facility is monitored and secure.

Bobbie d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sonya P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HERMAN M.  |  Overall Experience 
Rating:
4.0

The storage unit had rodents. Although the facility looked well kept on the outside another form of repellent should be used

Sonia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUTH B.  |  Overall Experience 
Rating:
5.0

Looking forward to increased security efforts and increased number of video cameras. Is license plate reader working yet? I checked other storage lots within 10 miles and this one was the best choice for covered parking and security.

richard r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

letha j.  |  Overall Experience 
Rating:
3.0

I have stored my RV here for several years. During hurricane Harvey I also had 2 small storage units rented. On 9/30/21 my RV was stolen in broad daylight at 17:45. Culprit was able to access the lot by tailing in on another customer's access code. On exit with my RV in tow, the gate was locked and he forced his way out, damaging the exit gate after he destroyed my hitch lock. Staff contacted me quite promptly, but security cameras lack range and resolution to be truly helpful. I recommend that additional video cameras be added to the system, perhaps a license plate reader/camera would be enough to read the vehicles of all those who come and go at all hours at this storage. I will be willing use this storage facility with more confidence when the security is upgraded to help out the excellent staff here.

RICHARD R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Madhavadas N.  |  Overall Experience 
Rating:
5.0

Good

ANTHONY S.  |  First Impressions 
Rating:
5.0

The staff was very informative and explained everything. Also, they were helpful in advising what purchases I would need to make things move smoothly. Glad I chose U-haul.

Jeanette S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terrance M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD EUGENE D.  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful.

NATHAN M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ana B.  |  Overall Experience 
Rating:
5.0

The staff Brian Kelly are very helpful and friendly. Excellent customer service Bryan. Thank you so much for your help.

Delia N.  |  First Impressions 
Rating:
5.0

let them keep up the good work

OSOGHO I.  |  First Impressions 
Rating:
5.0

I've considered storing me belongings with other facilities but when you are doing business with a staff that knows their customers by name; Safe; low staff turnover; facilities very clean and the worry free "first month free" U-HAUL is my go-to for storage, Thank U-Haul! Linda and all the staff at Southwest/Beltway are Amazing

DEBRA B.  |  First Impressions 
Rating:
5.0

Todo bien gracias.

WILFREDO C.  |  Overall Experience 
Rating:
5.0

Found exactly what we were looking for. Check-in was quick and easy.

BECKY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bertha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana B.  |  First Impressions 
Rating:
5.0

Wonderful staff and very helpful.

Sophia B.  |  First Impressions 
Rating:
5.0

Muy excelente para mi necesidad y productividad y sobre todo la persona que nos atendió fue muy excelente persona muy profesional tapita y muy amable una atención excelente muy profesional en su trabajo muy destacado y muy limpia sobre todo en su aspecto muy amable y destacada se merece un ☺️💯

Olga O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lydell H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Oscar P.  |  First Impressions 
Rating:
4.0

Négatives: No 24 hr access for one unit. A fee for 24 hr access to the second unit.

MIKE C.  |  First Impressions 
Rating:
5.0

The front desk agent was helpful and assisted me with my storage needs.

Lundria P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abbigail P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Hamza K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arvell P.  |  Overall Experience 
Rating:
5.0

Clean, secure, and well lit. I would definitely rent here again if the occasion arose.

Larry D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

raheem s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHEILA B.  |  Overall Experience 
Rating:
5.0

GREAT CUSTOMER SERVICE OFFERED BY MANAGER MARTI AND STAF. i HIGHYLY RECOMEND THIS SITE.

DAVID F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIM C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leah E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER R.  |  Overall Experience 
Rating:
5.0

Very helpful and very Curtis

Arvell P.  |  First Impressions 
Rating:
5.0

Martin and the staff are fast ,friendly and very professional... Wonderful experience will definitely use them in the near future!!!!

Brandon H.  |  Overall Experience 
Rating:
5.0

The staff was very friendly

FELECIA J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHARLES P.  |  Overall Experience 
Rating:
5.0

Martin and the staff was always very friendly and very helpful.

Zaverie H.  |  Overall Experience 
Rating:
5.0

I must say that The staff was great and always helpful and professional. I would surely recommended to family , friends and anyone that is in need of storage space.

Charles G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

chalondria j.  |  Overall Experience 
Rating:
5.0

The Staff at the 10515 Southwest Fwy Houston Texas location were very courteous and professional. A special shoutout to Ms. Linda, she was very kind and caring she allowed me to save some items in the location's personal storage for a few hours the day my lease ended because I couldn't fit it in my car and the location was closing for the day. The next day I came and retrieved my items, I was very grateful for that kind gesture.

KOFI A.  |  Overall Experience 
Rating:
5.0

This team is awesome! I was going to go with a different storage unit and came to pick up a rental truck. The team politely tried to sell me to go with them instead without being too pushy. They let their personalities, quality, and good prices do the work for them. I ended up switching to them and it was a great experience. Keep it up!

CHELSEA G.  |  Overall Experience 
Rating:
3.0

I had issues with the electrical circuit. I was told to change it . And get more powerful cord . Still no hot . . Finally Uhaul realized it was their outlet . IT was changed . Worked for 2 wks great . Then quit again . I ended up plugging into the next outlet next to me . Worked perfect . I only needed 5,hrs of electricity . To much of a hassle . But the personal was great at Helping get issues resolved 👍

sylvia s.  |  Overall Experience 
Rating:
5.0

Great service

Dely A.  |  First Impressions 
Rating:
2.0

The guy working was really nice and helpful but the woman was extremely rude and treated me like I was stupid for not standing behind the but the reason I wasn't is because the other customer was not standing in the correct spot and I was trying to keep a 6 foot distance from the other customer. Sh motioned at me and basically said don't you see this big protective screen. Like I was stupid. One of the rudest customer experiences I have had. I work field management for a major retailer and I can tell you this if that happened at one of my stores I would have let her go on the spot. Keep in mind that was the first thing she said to me so there was no interaction previous that would have warranted that kind of response . Hope she learns from this and learns to treat people better.

Kristl L.  |  Overall Experience 
Rating:
5.0

Ms. Linda was an awesome representative for Uhaul, very professional, and friendly. I will truly miss her smile and caring personality.

Crystal B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN. I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERRY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lois T.  |  First Impressions 
Rating:
5.0

Your facility although nice is twice as expensive as others in the area. Therefore would not recommend to others.

NIZAR K.  |  Overall Experience 
Rating:
5.0

Eager to be of assistance and very helpful with getting the right size unit for items arriving from out of town.

Bobbie d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

manuel c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KARESSA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pam e.  |  Overall Experience 
Rating:
5.0

The sales associate was friendly , knowledgeable , and very patient . Thank you.

sylvia s.  |  First Impressions 
Rating:
4.0

Had my RV stored here for 3 years. Mostly a good experience. Would have preferred 24 hour access at no additional cost.

Thomas D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Adrienne G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dianna t.  |  First Impressions 
Rating:
4.0

I wish to bring to your attention that I moved out of the storage on5/29/2020 and not 6/25/2020 as indicated in your rating survey

daud b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosie j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Broderick A.  |  First Impressions 
Rating:
1.0

They had to right to tow my cars during this pandemic if my unit came with two parking spots i don’t understand how i am not allowed to park cars there now i have lost two of cars & cant afford to get them out with during not able to work at this time

tyler s.  |  Overall Experience 
Rating:
5.0

Good customer service

Roy C.  |  First Impressions 
Rating:
5.0

I had a relaxed, friendly and thorough experience during my rental procedure. Thanks for the Welcome! Anibal Ambert

Anibal A.  |  First Impressions 
Rating:
4.0

very friendly personal and everything was so easy.

Carlos R.  |  Overall Experience 
Rating:
3.0

I didnt like they way the workers yelled at me infront of other customers for a ant size thing ...form that point I lost all respect for this location

steve p.  |  Overall Experience 
Rating:
5.0

The staff is amazing , very knowledgeable of the job, policies and procedures and the location is Immaculate! Thank you guys very much! Return customer

DEBRA B.  |  First Impressions 
Rating:
2.0

Very unprofessional

Roland F.  |  Overall Experience 
Rating:
1.0

The lady was very slow every time i went in there for something

Leah B.  |  Overall Experience 
Rating:
5.0

Was a great and easy process. I really appreciate the employees you have working at the Westbelt location.

mathew c.  |  First Impressions 
Rating:
5.0

Staff was ALWAYS helpful and polite .

Walter T.  |  Overall Experience 
Rating:
1.0

Would appreciate if they be more friendly less with the attitude

Leah B.  |  First Impressions 
Rating:
5.0

The elevator is turned off after hours so I couldn't visit my unit when I had the time

DONALD T.  |  Overall Experience 
Rating:
5.0

Very good customer service tank you very mouch

Jose T.  |  First Impressions 
Rating:
5.0

They were able to accommodate me since I was having trouble presenting in person. That was invaluable and made my move possible.

James G.  |  First Impressions 
Rating:
3.0

Couldn’t get a hold of anyone by phone. Neighbors whom were very active kept throwing garbage in my spot so I moved.

Charles M.  |  Overall Experience 
Rating:
4.0

I FEEL SECURED WITH MY THINGS STORED THERE.

Edwards W.  |  Overall Experience 
Rating:
5.0

Very helpful

Little S.  |  First Impressions 
Rating:
5.0

I am disappointed that I was not given a credit for my April payment.

Sally C.  |  Overall Experience 
Rating:
4.0

they were always very helpful and accomodating

thomas c.  |  Overall Experience 
Rating:
5.0

Outstanding service

Christopher K.  |  First Impressions 
Rating:
5.0

Brian was great. He made the process easy

Mike G.  |  First Impressions 
Rating:
5.0

Very nice people

Victor A.  |  Overall Experience 
Rating:
4.0

I have stored my R.V. at this location for almost 19 years. I never had any break ins or damage to my coach. I am donating my coach and that is the reason for my leaving the storage space.

SYLVIA D.  |  Overall Experience 
Rating:
5.0

Nice storage facility

shewanna b.  |  Overall Experience 
Rating:
5.0

This was one of the best Uhaul security storage stores we have ever used. The place is clean, well guarded and the management and their team are super friendly, proffesional and very security concious

WILLIAM CHRISTOPHER R.  |  Overall Experience 
Rating:
5.0

You guys did an excellent job great customer service friendly and very consistent/patient with me and answered any question I had I would definitely refer u guys 👏

Larhonda F.  |  Reservation 
Rating:
5.0

I have been renting a storage unit from U-Haul for about 12 years, and I have always had excellent service. Highly recommended.

CLARA F.  |  Overall Experience 
Rating:
5.0

Very nice facility with easy access

Larry C.  |  Overall Experience 
Rating:
5.0

I liked dealing with trustworthy people.

DEMETRIA D.  |  Overall Experience 
Rating:
1.0

Self made rules and Linda is very rude from the beginning to the end of this contract I tried to avoid her as much as possible. She needs some customer service skills. Will not refer to this location.

ROBERT D.  |  Overall Experience 
Rating:
2.0

We had no trouble but there were random vehicles parked everywhere and the property was not clean.

jerry b.  |  Overall Experience 
Rating:
1.0

Staff do not treat people with respect. Do not explain everything. I have tried talking with management but they are not willing to give me all of my money back. They say one thing but don't follow up

darlene t.  |  Overall Experience 
Rating:
4.0

Thanks for all your help

CHARLIE B.  |  Overall Experience 
Rating:
5.0

The process of obtaining and leaving the storage unit was quick and efficient.

chilindia m.  |  Overall Experience 
Rating:
1.0

This uhaul storage company is the most expensive one I've used in Houston Texas, the one in 34th St charged me 35$ for the same size storage unit and this one charged me 79.00$ the guy at the desk wa

William M.  |  Overall Experience 
Rating:
5.0

Great facility

Jude A.  |  Overall Experience 
Rating:
5.0

Will be back

JEFFERY B.  |  Overall Experience 
Rating:
2.0

Billing was an issue when trying to transfer the account after my father passed away in may of 2017. Air conditioning was out for extended period of time and damage resulted to some items in my unit

Matthew S.  |  Overall Experience 
Rating:
4.0

..........

USA DIRECT M.  |  Overall Experience 
Rating:
1.0

Don't know what's going on but the dude Glen has something going on around there. Him an E6 or setting stuff up an robbing people

nelson b.  |  Overall Experience 
Rating:
5.0

This U-Haul facility is outstanding, and always accommodating to your needs, especially kudos to Linda extremely pleasant and helpful.

BRENDA A.  |  Overall Experience 
No reviews have been submitted for this location.

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