Customer Reviews for U-Haul Moving & Storage of West Pensacola

2,385 reviews

4211 Mobile Hwy   Pensacola, FL 32506

(850) 266-7482

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(850) 266-7482

4211 Mobile Hwy
Pensacola, FL 32506

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

My booking agent was on Navy Blvd and they had no follow thru after taking my reservation over the phone and never added the appliance dolly I requested and reminded them of in my 2 calls to them. Unfortunately the pick up sight none available as well but their service was excellent.

MARY B. 
Rating:
2.0

First of all the uhaul place didn't have enough trailers for the boxes to go into so when the movers went to pick up the box they couldn't get them. This uhaul location had to go to another location and it severely delayed the day. The moving company I selected through the partnership was awful. They only filled half of one box and took it and then smashed stuff into the other. Never used the packing blankets. Almost all of my furniture is damaged. I had to throw away a ton of things because of the way they packed things. Then the unloading experience was the worst. The woman at the store where I picked them up was so out of touch with what she was doing. I called multiple days ahead to make sure my boxes were good to go. She said someone would call me back. Nobody called me back. Then when I got to the location she didn't know how to release the boxes to me. She was completely confused. Overall I wouldn't recommend these. There's too many moving parts and nobody is working together to make it easy in the customer.

JULIE S. 
Rating:
5.0

the people were helpful & friendly.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Scotty L. 
Rating:
5.0

Customer did not leave a comment.

Kathy W. 
Rating:
5.0

Everything Perfect

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Ross E. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B. 
Rating:
5.0

Customer did not leave a comment.

Becca W. 
Rating:
5.0

Good experience

Ken K. 
Rating:
5.0

Customer did not leave a comment.

Katherine M.  |  First Impressions 
Rating:
4.0

The staff are very helpful and friendly. However the location is a bit sketchy after hours. When I dropped off the van only 30 minutes after the office closed there were a lot of wandering people in the parking lot.

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

ROGER H. 
Rating:
5.0

It's the only location near Pensacola I'll go too… they are the bes and always have availability!

JESSE C. 
Rating:
5.0

U-Haul at this location is blessed with staff members who exceed expectations and excellent customer service. Mickhail stands out the most of all your staff. He took his time with me and answered all my questions in a professional manner! He is an asset. I hope U-Haul continue to invest in their employees.

GRACE A. 
Rating:
3.0

Actually charge the correct credit card. There have been 3 issues during this one move where U-haul charged the wrong card. when I called to fix the issue I was originally told I would receive a call and they would fix it. I never got a call. Then when I call back after a few days I was told they did call (which is a lie) and that it turns out they cannot refund me or move the charge, despite them screwing it up multiple times.

Aaron L. 
Rating:
5.0

Customer did not leave a comment.

Kathy K. 
Rating:
5.0

Customer did not leave a comment.

Antonio M. 
Rating:
5.0

The gentleman that work at the mobile hwy. In pensacola, fl. We're very professional. They made my rental experience flow smoothly, I was in and out guickly, even though there were a lot of trucks and trailers were coming and going. It was a pleasure doing business with your co. And will use your co. Again. Thank you, Mark Reed

Mark R. 
Rating:
5.0

Excellent Staff! Everyone’s very helpful and pleasant! Thank you very much!

Crystal T.  |  Overall Experience 
Rating:
5.0

Great experience all around. The delivery drivers (Burnetha) who brought the items into Key West were hands down the kindest and most hard working people we interacted with. The rep in Alabama who coordinated everything (Tiffany) was also amazing and helped insure a smooth interaction. Very pleased with how things went. Than you so much

Barrett T. 
Rating:
5.0

Customer did not leave a comment.

Phillip S. 
Rating:
4.0

Customer did not leave a comment.

Darlene P. 
Rating:
5.0

It was easy picking up rental truck. Customer service was great!

Emma A. 
Rating:
5.0

6x12 trailer was not cleaned! Gravel in floor of trailer as well as inside ramp from previous renter ! Everytime we lowered ramp gravel would release and wind up on ground under trailer.

KEVIN A. 
Rating:
1.0

Customer did not leave a comment.

LATOYA J. 
Rating:
5.0

Customer did not leave a comment.

Samuel R.  |  First Impressions 
Rating:
5.0

Flawless installation process...customer service was spot on and all my questions and inquiries were answered/handled quickly and professionally. A+ overall experience...

Shannon H. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA T. 
Rating:
5.0

Nothing have used them twice easy both times.

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

RYAN F. 
Rating:
5.0

Excellent customer service.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
1.0

I returned the equipment well before the required time and Your incompetent employees didnt checked in ontime and have recovery calling also not to mention the wrong information that was given, fck you guys never again🙄

Dwayne P. 
Rating:
1.0

Very annoyed because when I turned in the truck there is a sticker that says 20% off if swept out. Didn't receive that but wanna charge me more for going over in miles which is pathetic bc I went from location to location and it sat here in driveway once I got into town like who wanna drive a U-Haul as a vehicle? Nobody so there for how did I go over in miles like having to drop addition $160 at drop off is ridiculous. I get the mileage prolly says I went over but idk I went from U-Haul in one state at pick up to new location then to U-Haul in drop off!! Then get charged $40 for another day because I took it back 3 hours later because my original reservation said drop it off Wednesday but yet today is Tuesday and go charged another day for 3 hours. Wouldn't recommend U-Haul to anyone because they really be doing people wrong.

cody P. 
Rating:
5.0

I rented before and rent again and let others know about them as well.

Sharon C.  |  First Impressions 
Rating:
5.0

Massive U-Haul location. The person we spoke to was extremely friendly. The one thing that was a bit misleading was in the parking lot there was a line of vehicles in a que for “equipment/rental return” and it turned out that wasn't for check-ins.

Joanna S. 
Rating:
5.0

Customer did not leave a comment.

Lloyd M. 
Rating:
4.0

This location provided a wonderful customer service experience. All of the gentleman that I encountered were very nice!

tynisa V. 
Rating:
4.0

Customer did not leave a comment.

Jay M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRITTANY C. 
Rating:
5.0

Customer did not leave a comment.

tony C. 
Rating:
5.0

Customer did not leave a comment.

Leonard K. 
Rating:
5.0

Returning equipments upgrade services computerized equipment ramp. Instead of employee going to check the mileage on the trucks they can look on the screen inside on the computer. Because customers waiting in line while employee have go outside and check the equipment. You should've customers waiting for long periods of time. This can save timing for the customers and employees.

Phylishia T. 
Rating:
5.0

Keep up the good work

Gary D.  |  Overall Experience 
Rating:
5.0

Very nice and very helpful and gave good insight

debra d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wilheminia G. 
Rating:
5.0

Customer did not leave a comment.

Zsykeria B. 
Rating:
5.0

Everything was outstanding and pickup and return was made easy by the outstanding customer service.

LARRY B. 
Rating:
5.0

Super fast check-in/drop off. Friendly and customer service oriented. The only U-Haul I will use in Pensacola.

Pat L. 
Rating:
5.0

Thank you

Kenneth G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lee p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glen B. 
Rating:
5.0

Nothing at all. The guys here made it extremely easy for me. They were some of the best.

Crystal G. 
Rating:
5.0

I was glad they were open on a Sunday. The guy that checked me in was very quick and knowledgeable.

CYNTHIA W. 
Rating:
5.0

Customer did not leave a comment.

Jocelyn T. 
Rating:
3.0

Make sure the lights are working on the trailers, and the cable to hook the trailer to the trucks aren't broken. We had to go through 4 different ones just to get the truck hooked up.

Hannah H. 
Rating:
3.0

Customer did not leave a comment.

Sonia K. 
Rating:
1.0

Dropped of the equipment on 2/14/24, a day earlier than it was due back. The attendant stated that I would receive an email with a receipt in a few minutes, I never received that email. On the afternoon of 2/17/24, I was contacted by a representative from the drop off location, who rudely stated that the trailer was over due and that I needed to drop it off. I informed him that I had dropped it off 4 days prior. In an accusatory.manner he stated that he would look in his lot to see if it was there but he knew it wasn't. I haven't heard back from them to let me know that they found the trailer that they failed to check in when the received it. I did receive the email receipt a few minutes after the conversation so I guess that means they found the trailer. This past week has definitely shown me that there is a lack of customer service and lack of competence at U-haul.

JAMES H. 
Rating:
4.0

Customer did not leave a comment.

Elaine P. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
3.0

Customer did not leave a comment.

EVAN S. 
Rating:
5.0

Customer did not leave a comment.

Ken M.  |  First Impressions 
Rating:
5.0

These guys always go above and beyond. Over the last couple months these guys have treated me extremely well. I have rented from u-hual a cross this country. This group of employees are the best. I will go out of my way to do business with this group.

Jack J. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

timothy C. 
Rating:
5.0

They did a great job! No room for improvement.

Kristin B. 
Rating:
5.0

Everyone here was so helpful. Made a stressful moving day 100% better. Thank you, guys for all your support.

Jennifer S. 
Rating:
5.0

Staff was friendly, knowledgeable, and courteous. Nothing better than that

johnnie C. 
Rating:
5.0

💯👍

Alberto R. 
Rating:
5.0

Customer did not leave a comment.

makiyah d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Not a fan of the wooden containers, however none of my things were damaged so its not a huge deal overall. Overall, I had a good experience with Uhaul and the use of the U-box container.

Sarah W. 
Rating:
5.0

Customer did not leave a comment.

mary r.  |  Overall Experience 
Rating:
5.0

I had my things in storage for probably 3 years if not longer. When I had tough times and ran behind on my payment the manager always work with me.

john h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

The van that we took smelled very bad, like B.O. There was some sort of oil smeared on the dash and coating the entire passenger window so it was kind of hard to see through. However, the location itself was by far the nicest uhaul I've ever been to and the workers were very friendly.

Julia M. 
Rating:
5.0

Customer did not leave a comment.

Rene B.  |  First Impressions 
Rating:
5.0

Great service.

Kevin T. 
Rating:
5.0

I had no problems from the renting to the returning it was nothing but awesome service I enjoyed my rental and will definitely be renting from this location again

Jayvaris R. 
Rating:
5.0

Exceptional in every area except availability of an appliance dolly that I had reserved. They did however try to get one at another location nearby but they didn't have one either. It all worked out in the end.

Janet M. 
Rating:
5.0

Customer did not leave a comment.

Ameris B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Luis P. 
Rating:
5.0

The gas gage was not working properly and I ended up putting putting more gas on the thank. After I put gas in the tank I had to drive for a couple of miles before the the gas needle started moving up slowly

Angel M. 
Rating:
5.0

Customer did not leave a comment.

Ken C. 
Rating:
5.0

Great interaction.

James F. 
Rating:
5.0

Nothing to add for improving! Very friendly and helpful while giving us all the information we needed. Quick and simple process!

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Darrell W. 
Rating:
4.0

Great customer service. Polite and friendly very helpful

stephen D. 
Rating:
4.0

None at this time

Joyce W. 
Rating:
5.0

Customer did not leave a comment.

Alan J. 
Rating:
5.0

Customer did not leave a comment.

david V. 
Rating:
5.0

U-Haul storage was the best facility I've ever used.

RACHELL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KRIS V. 
Rating:
5.0

Great customer service!!

Curtis T. 
Rating:
5.0

Customer did not leave a comment.

SHERRY F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine R. 
Rating:
5.0

Great team

VITALIE M. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

Martin C. 
Rating:
5.0

Customer did not leave a comment.

Katherine A. 
Rating:
3.0

Customer did not leave a comment.

Tejavian S. 
Rating:
5.0

Customer did not leave a comment.

Lenard L. 
Rating:
5.0

Incredibly friendly staff. Very efficient. Overall great experience would absolutely rent at this location again.

Alyssa J. 
Rating:
5.0

Gas wasn't what it said. Spent more on gas then I should of

James M. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

John G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MYA M. 
Rating:
5.0

Customer did not leave a comment.

Christie D. 
Rating:
5.0

Customer did not leave a comment.

Edward V. 
Rating:
4.0

Customer did not leave a comment.

Stephen P. 
Rating:
4.0

Customer did not leave a comment.

Jasmine B. 
Rating:
5.0

Customer did not leave a comment.

Felecia K. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

JAMES B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHERRY F.  |  First Impressions 
Rating:
5.0

Very nice and clean facility. It was so easy backing into the garage to unload our vehicle.

judy l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Monique P.  |  Overall Experience 
Rating:
5.0

We are very pleased with our storage rental. Also, UHaul has a great mobile App.

Kenneth D.  |  Overall Experience 
Rating:
5.0

great customer service

Shreen L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S.  |  Overall Experience 
Rating:
5.0

The service was excellent and very informative and helpful in helping me with the process 💯💯💯💯💯💯💯💯💯💯💯💯👍🏾☝🏽🙏🏽🙏🏽🙏🏽✝️✝️✝️😇😇😇👍🏾

NELSON R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodney Q.  |  Overall Experience 
Rating:
5.0

All your staff are professional, courteous, and at times even humorous! Never had a problem. I not only rented storage I also rented equipment for work and never had any issues that weren't taken care of immediately. Sincerely, Jim Churchill

JAMES C.  |  Overall Experience 
Rating:
5.0

Great place to store your property great management great customer service ect.

francesca d.  |  Overall Experience 
Rating:
5.0

They were extremely helpful!

Vicki T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn R.  |  First Impressions 
Rating:
2.0

Facility is supposed to be climate controlled but I have lost a lot of my personal things do to the warm climate.

TANYA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Britian H.  |  Overall Experience 
Rating:
4.0

Thank you for everything.

monique r.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kiesha B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carolyn H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara R.  |  Overall Experience 
Rating:
3.0

Good facilities, kind of wonky way to eneter but once you do it it’s easy enough. Whole ground floor smelled like a€€…but someone was cleaning. Was Bette the next time I went back. Nice folks there, they wanna help

Jay M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karie S.  |  Overall Experience 
Rating:
5.0

Great company.

LISA P.  |  First Impressions 
Rating:
5.0

Loved the vehicle pull-in storage access- perfect if there was inclement weather

Nicole P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA A.  |  Overall Experience 
Rating:
5.0

Everyone is very polite and helpful. Great crew working at this facility. Above and beyond..2 young men in particular, and I'm bad remembering names. Kendrick I think was one guy. Anyways definitely have a great crew, even the janitor, I gave him a compliment because he does a great job as well

JAMES K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

connie b.  |  Overall Experience 
Rating:
5.0

Good just get all the garage doors fixed that was a headache

NATHAN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSE H.  |  Overall Experience 
Rating:
5.0

Thanks to you all!!!

rickey a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trachella g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin C.  |  First Impressions 
Rating:
5.0

UHaul is my best experience ever with a storage facility! The staff has been amazing, helpful, friendly and professional! My storage unit was perfect in size and accessibility. My check-out experience was fast, efficient & the staff once again was very helpful. Thank you UHaull again!

CATHERINE R.  |  Overall Experience 
Rating:
5.0

Very accommodating crew from the office to unit custodian. Always pleasant and helpful. Felt comfortable and safe using facility. Highly recommend .

ISOBEL J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stephanie T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara R.  |  First Impressions 
Rating:
5.0

Staff is very friendly and always acknowledges me when there. Excellent level of professionalism always provided. By for the best UHaul staff I have ever encountered since I first started using UHaul on 1988. Thank you

Martin S.  |  Overall Experience 
Rating:
5.0

Jessica, Kevin, Mickael and others all courteous, knowledgeable and helpful.

Alex H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Phyllis M.  |  Overall Experience 
Rating:
5.0

Beautiful facility. Clean, neat, Very large. Lots of space to maneuver van for easy move in. Staff very efficient and friendly. I can highly recommend this facility.

Dianne S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tiara W.  |  Overall Experience 
Rating:
5.0

The mileage rate has increased significantly. It cost almost half of what a long haul does which is ridiculous.

Kathy W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frederick W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Monique P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juanita B.  |  First Impressions 
Rating:
5.0

Great staff

richard o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philandria H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

akeyia h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alana S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marcia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole P.  |  First Impressions 
Rating:
5.0

Never had any problems with my storage unit. The facilities are always clean and well maintained.

Jacqueline M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonnie V.  |  Overall Experience 
Rating:
5.0

Extremely professional, friendly personable young people. They literally “left no stone unturned” to insure that our rentals and our overall experience went as planned!!

PHILIP K.  |  First Impressions 
Rating:
5.0

Great!

STEVEN C.  |  First Impressions 
Rating:
4.0

A couple times the money was pulled out of my account yet it had not been deposited where it was available and rather than retry the deduction or contact me locally !! it was a couple of days and my mother in Dallas would get a late notice and I never heard anything here in Pensacola !! Other than that there are no complaints I had a good storage with my items !!

michael h.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kendaja R.  |  Overall Experience 
Rating:
5.0

The staff there are very sweet and accommodating. We came at the worst time to move into the area, with torrential rains and tornados in the area. The 1-800 u-haul number people were horrible, and helped absolutely nothing! The staff here helped everything but controlling the weather, which obviously, nobody can!

Wendy H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LATRICE G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eugene W.  |  Overall Experience 
Rating:
5.0

Staff was kind and helpful. Facility is clean.

Travis R.  |  First Impressions 
Rating:
5.0

This was the fist time I had to use a storage facility and was great

Diane R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark O.  |  Overall Experience 
Rating:
5.0

Thank you

Erika W.  |  Overall Experience 
Rating:
4.0

When I originally rented the unit, it was 24 hours access. That's why I rented it. It should not have changed. Otherwise everything was great

roger l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kezia T.  |  Overall Experience 
Rating:
5.0

The staff there was amazing and helpful especially whenever I had any questions or concerns always someone available

albert m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lloyd C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cindy R.  |  First Impressions 
Rating:
5.0

Great staff..clean storage room. Great prices and deals.. Made my transition to Pensacola less difficult by far...

Melissa R.  |  Overall Experience 
Rating:
5.0

My family & I have also rented U-Haul trucks from this location. We've never had a problem with the trucks nor any of the staff. The staff is always helpful & takes the time to answer any questions.

Sharon G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chanequa M.  |  Overall Experience 
Rating:
2.0

Some of my belongings got destroyed by rats the storage unit 0 8 71 outside, Was clean whenever I got it then whenever I put my stuff in there and left it for a couple of months I found it in a terrible mouse because of rat poop P and rubbish through my stuff, I had to Throw away some of my good clothes And also my computer tower TV chords as well.

roger m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cecelia p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATORAH W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

timothy l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRADLEY E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alton m.  |  First Impressions 
Rating:
5.0

All good

Dana S.  |  Overall Experience 
Rating:
4.0

The employee that's there is lazy I made sure my unit was clean I took pictures when I asked him if he was gonna check it out he told me why ya think I should I said well I'm not gonna be getting a letter to say it wasn't clean I informed him I have pictures! When I rented the trailer I told him the axles needed to be checked cause I couldn't drive over 50 and he sat there looked at me and said yup just drop it over by the rest of the trailers ! He is just lazy !

Sharel S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mona J.  |  Overall Experience 
Rating:
5.0

Will not hesitate to use again!

Genie M.  |  Overall Experience 
Rating:
1.0

I'm having to hire exterminator my stuff full of coach roaches never ever had roaches I address that to them that there was roaches crawling on the floor now I brought them back with me the staff was great and very nice but I can't answer the last 3 questions I know I will never store my belongings again inside a building because of the bugs

VENITA R.  |  Overall Experience 
Rating:
5.0

it was a little dark back where my storage unit was, 1258, some of the lights didn't come on, but overall it was an enjoyable experience.

John K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill-Anna W.  |  Overall Experience 
Rating:
5.0

Everything was fast and secure. There was always an employee around to assist for any reason. Everyone was very nice and helpful, much more than anywhere else. Definitely recommend.

Colin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jason W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

destiny p.  |  First Impressions 
Rating:
5.0

The Huntsville office was very helpful and timely.

Josiah A.  |  First Impressions 
Rating:
5.0

The staff was very understanding and helpful!

susan p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eunice T.  |  Overall Experience 
Rating:
4.0

I had a problem with my truck, and I had to wait an extra day to get it fixed. The truck was repaired the next day, but I was not charged for the extra day. I’m happy with the way that I was treated. Overall, I’m satisfied!

JESSE J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lacey M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephanie w.  |  Overall Experience 
Rating:
5.0

I cleaned out my storage unit Jan 8th I believe, and had maybe two bags worth of things I was going to put in the trash. Was going to come back and clean up the following weekend, 14th/15th. Would still be before the 19th. Got a text two days later, Jan 10th, about moving out. Didn’t get a chance to clean up the rest, so I apologize that you guys had to clean up. Didn’t tell anybody about the move out yet so didn’t think you would close out the contract yet, my fault for not putting the lock back on. Thank you for cleaning up. I also received a call few months prior to let us know about our lock not being on as secure as it should be, so thank you for doing walk through to make sure the units are secure. Place always clean and staff at this location always are helpful and friendly.

stephanie m.  |  Overall Experience 
Rating:
2.0

The staff were great, especially Matthew. This facility is not clean, especially the floors and the carts and needs constant pest control. The garage doors always had something wrong with them, meaning they are stuck in the air or halfway up which is really scary due to a large homeless population located near this area. We moved out of this storage facility due to roaches and ants in the facility and unfortunately in our things. I also feel that we should have gotten money back since the bill was paid for the month and we vacated the unit before the payment was due again.

Alexandria B.  |  Overall Experience 
Rating:
4.0

The two young men on night shift were very helpful polite. 1/10/23 1/10/23 dayshift forklift driver was very helpful with my UBOX.

Joyce W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristi G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keshia A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RODRIGO P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tonge e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annie w.  |  First Impressions 
Rating:
5.0

Strong management and well trained staff

Joseph B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICKY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis R.  |  Overall Experience 
Rating:
5.0

I can't think of anything that doesn't meet or exceed my expectations about the Mobile Hwy. location. The staff is amazing, extremely helpful, professional, and mist importantly, very upbeat and positive. I could write an essay on how pleasant it is to work with your wonderful staff, but no one would read the darned thing. Suffice it to say that as a company, you should do everything you can to hold onto these fine folks, with both of your hands, and a kneecap!

John H.  |  First Impressions 
Rating:
4.0

Assholes working on Sunday could have answered the phones instead of forwarding them to corporate. I called for hours and could get through on a direct line. The two bone heads were out side playing football. Otherwise great place. Thank you

Clayton M.  |  Overall Experience 
Rating:
4.0

It would be good to have later accessibility hours on the weekends - that’s when we normally have time to get over there. Being open until at least 7pm every night would be great.

CELINDA B.  |  Overall Experience 
Rating:
5.0

Customer service experience was great and sales rep took the time to walk us around and demonstrate how the alarms and doors worked. We greatly appreciated his kindness and willingness to help after like 20 hours in the road. Thank you!

Scott B.  |  First Impressions 
Rating:
5.0

Instructions can be confusing using the card to sign in and out but the girl who talked to me did a very good job explaining I had no trouble. I did lock my unit open but the card reader informed me of this and I was able to lock my unit in the locked position without a problem.

BRADLEY E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John K.  |  First Impressions 
Rating:
3.0

If the doors aren’t working it’s hard to get in your unit. The biggest issue was I found a bunch of dead roaches im the unit as I emptied it.

AMANDA K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

arelene j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

francesca d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

earnestine p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

calvin G.  |  First Impressions 
Rating:
5.0

It was a pleasure to store my belongings, safely and securely at Uhaul at 4211 mobile hwy. All staff were always courteous, professional, and dedicated to each customer.Thank you Uhaul and shout out to a fine manger, Mr. Justin P. He was stellar in handling a few situations for me.

micheal l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary s.  |  First Impressions 
Rating:
4.0

Unit locking mechanism would not close upon first use. Notified on site representative who took care of the problem.

Ronnie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONNA D.  |  First Impressions 
Rating:
4.0

The trailer I rented there is something wrong with axle the gentle men in iowa was excellent rep.the guy who was working at storage unit was a little rude! I asked a question he rolled his eyes up I told him he had no reason to do that !

Sharel S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Zandra O.  |  Overall Experience 
Rating:
5.0

Excellent

Pat D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Z.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

raquel j.  |  First Impressions 
Rating:
5.0

Thanks for always being there, great company in a time of need….👍🏾

Tony D.  |  First Impressions 
Rating:
5.0

The staff is wonderful and very helpful

Frances R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany K.  |  Overall Experience 
Rating:
4.0

Just don't like that you have to pay for the entire month even if you move out early. It should be prorated for the last month if you have days left. other than that, my many experiences with UHaul have been very satisfactory

CRYSTAL V.  |  Overall Experience 
Rating:
4.0

I wish the drive-in unloading area was available. My unit is all the way at the other end and is convenient to the drive-in area.

jeff n.  |  First Impressions 
Rating:
1.0

I wasn't allowed any chance or call back to arrange a payment arrangement and really want my legal and personal paperwork which is for my children . Please contact me and let me know if whomever got the unit would send them to me if I pay them?

Travis K.  |  Overall Experience 
Rating:
5.0

Clean accessible and well lighted… all the things needed for a great storage unit.

Harry S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deatra T.  |  First Impressions 
Rating:
4.0

Even though it was very clean, it was a big problem with roaches. I can’t and don’t blame Uhaul. I did not have roaches where I lived but to alleviate them I put traps in my unit and began to see less and less. This would be a good suggestion for the company to have renters of units to put these in your unit.

Rita C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sadonna B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luke J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacquena C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HENRY A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODRIGO P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

romona s.  |  First Impressions 
Rating:
5.0

THANKS 👍

Ernest h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alana S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles b.  |  Overall Experience 
Rating:
1.0

I had an outside storage unit. All my items were damaged and mildewed. I wasted money carrying this unit for nearly two years.

Sakeria J.  |  Overall Experience 
Rating:
5.0

The staff was very helpful. Appreciate the use of the carts. Made the move-in process a lot faster and easier.

KIMBERLY LYNN F.  |  First Impressions 
Rating:
5.0

Thanks to Trent for great service

Richard W.  |  First Impressions 
Rating:
5.0

Gentleman who helped me was outstanding,,should be more people like him in this world,thank you

Anthony Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward H.  |  Overall Experience 
Rating:
5.0

Great people Helpful

Gloria R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph f.  |  Overall Experience 
Rating:
5.0

Despite hurricane damage and repair, I never once considered taking my things somewhere else. My decision was based on the incredibly professional staff.

Justice P.  |  Overall Experience 
Rating:
1.0

The lady Miranda called and harass me constantly about a storage that was cleared out 4 months ago..I really don't appreciate that..I will NEVER do business with this storage company again

LAVONDRA V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn G.  |  Overall Experience 
Rating:
5.0

24 Hours open!!

helen k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Licia M.  |  Overall Experience 
Rating:
1.0

Not happy because you refuse give me half refund back because I paid February 25th I paid $61.40 it even not full month. Please send me half refund thank you

Audrey B.  |  Overall Experience 
Rating:
5.0

Nice facility

angelia g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARLES L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY W.  |  First Impressions 
Rating:
5.0

Nice facility

DERICK M.  |  Overall Experience 
Rating:
5.0

My favorite facility

Angela C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mike r.  |  First Impressions 
Rating:
5.0

Nice all around experience. Just was asked to do a walkthrough when I didn't have to. On the phone rep said it, the in person said it was not necessarily urgent. Wished I would have known cause I had no transportation.

Etheldra S.  |  Overall Experience 
Rating:
1.0

Found water damage and water was in the unit refuse insurance would not pay had pictures an video to prove it my box was wet and damage Had to make a claims personnel was rude as well

Frank K.  |  Overall Experience 
Rating:
5.0

Staff has always been very professional and very helpful and knowledgeable.the staff at the west pensacola location always 100% on target for customer first service. Henry

HENRY A.  |  First Impressions 
Rating:
5.0

Everyone I dealt with during my rental period offered excellent service. It was refreshing to see people go out of their way to be helpful.

Lyne V.  |  Overall Experience 
Rating:
4.0

Accommendating and Flexible Worked w me

Keith w.  |  Overall Experience 
Rating:
5.0

The staff was wonderful I will definitely recommend you guys.

Takivia G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARLENE H.  |  Overall Experience 
Rating:
5.0

You guys were great.i just only needed something temporary for my move or else I would have stayed.

Matthew M.  |  Overall Experience 
Rating:
1.0

Justin, the manager, made poor excuses for why he could not assist me and then said it was due to Uhaul policy but he could not show me the policy when I asked to see it.

Jennifer S.  |  Overall Experience 
Rating:
4.0

I thank you so much for letting me get my things out before they were sold i really appericate that more than words can say thank you again

Breanna W.  |  Overall Experience 
Rating:
4.0

Nice friendly & informative staff. Sometimes I had to wait for service because they are usually busy on the phone or assisting other people but they make sure to tend to you at their earliest convenience. Would recommend this Uhaul location.

Shaneka M.  |  Overall Experience 
Rating:
1.0

very hot , all my stuff had mildew on it, floors were a mess..wax everywhere,blowers and dampness horrible maintenance...

Lisa O.  |  Overall Experience 
Rating:
4.0

And when I needed a storage facility I'm gonna get ya'll have a good those guys were excellent

richard v.  |  Overall Experience 
Rating:
5.0

It was great

Shanya B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tamara C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie E.  |  Overall Experience 
Rating:
5.0

The assistant manager is very friendly and made accommodations for me. He was patient and calm when an angry customer came in yelling.

DONNA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra E.  |  First Impressions 
Rating:
4.0

I think it is a ripoff that you do not pro rate. I emptied my unit on the 27th by 8:3.0 am. My rental renewal date is the 24th. The 25th was Thanksgiving. I had to pay for the whole month of December plus insurance for a empty unit. Not fair you have the ability to rent it to someone else and collect double rent.

HAZEL B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Travis E.  |  Overall Experience 
Rating:
5.0

Thanks for anything

jose g.  |  Overall Experience 
Rating:
4.0

You were understaffed the last day we were there...others in line were complaining. Facility was out of printer ink so had to rely on email contract/registration for the truck and car transporter.

RICHARD F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leon W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Max K.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Joseph C.  |  Overall Experience 
Rating:
5.0

Made the arrangements to rent without knowing anything about the business or area. We were very pleased with whole whole setup and experience.

BRENDA G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

carlos s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anna h.  |  Overall Experience 
Rating:
5.0

Everyone was helpful

Laura S.  |  Overall Experience 
Rating:
5.0

Wow Air conditioned and climate controlled and insured ! The price is fair and the service is superior.

Al G.  |  Overall Experience 
Rating:
1.0

They changed looked with no permission…. It was bad service

HARRY D.  |  Overall Experience 
Rating:
1.0

The employees are not helpful and act like you are bothering them. And my checkout date was 10/29/21. That's the day I emptied my storage and left the door up so they could see. It's a shame it took til 11/1/21 for them to notice. There are cameras. That's just a shame.

Shannon T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmen S.  |  First Impressions 
Rating:
4.0

Need better Lighting and a fence for security

DOUG S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amanda m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS N.  |  First Impressions 
Rating:
2.0

I have already spoke with Justin about my experience

Jayne J.  |  Overall Experience 
Rating:
5.0

Really appreciated the mattress hauler...but a bit tight for our thick mattress...may want to make one side about an inch wider

RICHARD F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

thomas c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julius H.  |  Overall Experience 
Rating:
3.0

The storage unit fitted our needs until we got settled in our new place in Saint Augustine

DALE R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carol P.  |  First Impressions 
Rating:
5.0

The owner and employees were so friendly, patient s d helpful.

FELISHA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherita M.  |  First Impressions 
Rating:
4.0

Facility has excess moisture. I brought in new boxes and all were wet when I emptied the storage.

Clifton J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shykerria L.  |  Overall Experience 
Rating:
5.0

The facility is very nice, convenient, clean, easy to access, friendly staff and I would use it again.

nancy m.  |  Overall Experience 
Rating:
1.0

All of my belongings were left molded.

gabrielle d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

virginia b.  |  First Impressions 
Rating:
5.0

You really need to have access to a dumpster or trash will continue to pile up at the door.

Judy C.  |  Overall Experience 
Rating:
5.0

Wonderful experience

PATTY A W.  |  Overall Experience 
Rating:
3.0

Garage doors don't open i had to walk around the entire place juat to open it from inside and only one side works the small door where the uhaul truck can't get get back into

daniel l.  |  Overall Experience 
Rating:
1.0

Reserved 2 rooms did not have them when we arrived finally found 3 rooms not cleaned saw cockroaches on a number of times we were at storage-move in day it was 110 degrees in building chicken bones on floor of building homeless-people coming and going bathrooms trashed 2 times we tried to use them loading dock floor was slippery and wet had no disc locks we were told to use regular locks and they locked us out because of it

Dean G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

johnnessa e.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lenora W.  |  Overall Experience 
Rating:
5.0

Kudos to Michael@778071 at the mobile hwy facility. He was incredible and so helpful. During a very stressful move, Michael made sure we had everything we needed and got us into the last unit available! I would use uhaul again just because of him.

SARAH I.  |  First Impressions 
Rating:
5.0

The bay auto doors can be rather tricky to operate, and shuts automatically even when your placed in front of it. Staff was very helpful and friendly and was honest about the issue.

CURTIS S.  |  First Impressions 
Rating:
5.0

I would rent from yall again of i needed too thanks for everything

Victor P.  |  Overall Experience 
Rating:
4.0

It took a minute for a hello acknowledgment but once we started our interaction every single person was very personable and pleasant.

Val I.  |  First Impressions 
Rating:
5.0

The guy I worked with was really nice and informative! I was very pleased with the customer service!

Shykerria L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANICE L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

stacy n.  |  First Impressions 
Rating:
5.0

Nicest U-Haul facility I have seen. Lots of trailer and truck options on the premises.

Charles M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joey M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra S.  |  First Impressions 
Rating:
3.0

Had my household items stored for two months and got infested with roaches… needless to say I got roaches in my home as well. New construction so I wasn’t very happy spent 125 on extermination. So wouldn’t use again

Mark M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NADINE S.  |  First Impressions 
Rating:
3.0

The two employees that was there was very bad. There was a new employee and he was doing his best but the other employee left him in there by his self. What should have taking a few minutes. It took a long time for us to get the truck .

willi h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cesar S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jewel E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy S.  |  Overall Experience 
Rating:
3.0

I had a confirmed reservation and was told they had no rooms when they finally were able to find enough space for me we were scattered about the area.One room was not clean.They also required Disc lock but had none in stock. Also the phone is never answered at this location

Dean G.  |  First Impressions 
Rating:
5.0

Best facility I have used in Pensacola. Will use again.

Angela C.  |  Overall Experience 
Rating:
2.0

I reserved a two bedroom 10x10 storage online when I got to the U-Haul store staff could not find my reservation I was given a 5x10 storage all my stuff did not fit into the storage I had to give some of my stuff away and store some of my stuff at a different location. This delayed me returning the U-Haul truck rental. This is very inconvenient. Will never use or recommend again!

Wendy J.  |  First Impressions 
Rating:
5.0

Manager went out of his way to help resolve problems we were having with another storage place.

debra c.  |  First Impressions 
Rating:
5.0

I would have acces hours longer for those of needing more time..

Roger C.  |  First Impressions 
Rating:
5.0

We will use Uhaul services again

ruedalph h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ava l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lenora W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD C.  |  Overall Experience 
Rating:
5.0

Staff was incredibly friendly and helpful

Brian S.  |  First Impressions 
Rating:
5.0

Thank you I appreciated to use the storage for a year

Audrey B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jewel E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela R.  |  First Impressions 
Rating:
5.0

Workers very friendly and helpful

PATTY A W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GARY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexandria B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua D.  |  First Impressions 
Rating:
3.0

After assignment to a storage unit, and after unloading the truck, went to my unit....and it was occupied. Moving is already stressful enough as it is, but assigning an occupied unit is just unacceptable. Even though they made it right, after me having to walk the premises myself, I found an empty unit, and I informed uhaul of their mistake. They comped me a LOCK for the inconvenience. Lol....unacceptable.

Krystal V.  |  First Impressions 
Rating:
5.0

Convenient location. Of no fault of their own, uhaul requires you to take a photo of the cleanliness of the return, as well as location verification. This can become problematic when you are 4 days deep in traveling, low on battery and low on gas. The perfect storm to make an easy return incredibly difficult. I wish I could have just talked to a real person but my options were: wait on the phone for hours or wait for phone to charge precariously as gas dabbled low. Great interactions with U-Haul Moving & Storage Of West Pensacola, less than satisfactory interactions with uhaul "easy" app return.

AMELIA C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gloria s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephen s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VIRGIE N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICE A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julius H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jennifer A.  |  Overall Experience 
Rating:
4.0

Friendly people, very informative.

Mica S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy r.  |  First Impressions 
Rating:
4.0

Would be nice if it was 24 hr access since we have the access cards. Everything else was great!

Joshua V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda H.  |  First Impressions 
Rating:
5.0

They were very helpful, explained everything. Showed me how everything worked. They have a great staff. The place is clean, friendly service, far pricing. Answer questions and are very professional.

Kelly M.  |  First Impressions 
Rating:
5.0

My experience was great

James B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brent c.  |  First Impressions 
Rating:
5.0

Justin the owner is awesome. Worked with me on a situation we had and really went the extra mile to help. 10/10 would recommend for any of your storage needs.

brent c.  |  Overall Experience 
Rating:
5.0

Very Outstanding Service

SHARON P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LOGENIA J.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

donnamarie l.  |  Overall Experience 
Rating:
5.0

Thanks for your help Michael ..

Ernest h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sean k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jason b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeanne W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sion H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tiffany p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kirby G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew John W.  |  Overall Experience 
Rating:
5.0

The staff were very friendly and helpful!

REBECCA L.  |  First Impressions 
Rating:
5.0

Thank you very much for everything you guys were great , see you next time

Cesar S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PORTIA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Starlette W.  |  Overall Experience 
Rating:
4.0

Access to the units could be a little longer. I was moving things alone and ran out of time due to the access unit closing at 10pm. So I had to keep the truck another day.

Steffi G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eliezer P.  |  First Impressions 
Rating:
4.0

Option for 24 hour access would be superb. LOVE the agent that assisted me! SUPERB job!!

SHERYL C.  |  First Impressions 
Rating:
5.0

I was a little hesitant after reading reviews then for security due to it being on West side, but the team was fantastic and the facilities are well secured. Didn’t like that I had to buy different style locks, but that wasn’t a game changer.

CASSANDRA L.  |  First Impressions 
Rating:
5.0

Matthew provided excellent customer service.

Richard S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

DOUGLAS S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth H.  |  First Impressions 
Rating:
5.0

Impressive facility

nancy m.  |  First Impressions 
Rating:
5.0

Great, friendly staff

KATRINE D.  |  Online Move In 
Rating:
1.0

1) Moved my items without my authorization.  After hurricane sally, 2020, I had to inspect my belongs in my unit as requested per uHaul.  I had to dry out the unit and the floor due to flooding from the damaged roof caused by the hurricane. Took pictures of items and put everything back into my assigned unit.  Went back about a week later to store some items, found out MY lock was cut, my stuff moved to a different unit without my approval and my items were touched and gone through by complete strangers. I received no courtesy call or email about this move.  They also replaced MY master lock with one of their own less expensive locks and didn’t reimburse me for my lock they cut off.   2) this facility does not open on time per it’s posted hours on the front door.  I’m a firsthand witness, check your security footage; 3/15/2021 and 3/27/2021.  7am open time.   3) this location made an unauthorized charge to my bank account.  I discussed with an employee (Matt) on 3/14/2021 about upgrading my storage unit.  Employee stated they don’t pro rate so I told him I’ll be back at the end of the month to upgrade (I want my bills due at the end of the month).  I was alerted later that late night from my bank and an email from uHaul stating they charged my account and assigned me to an upgraded unit.  My bank account was charged without my signature or approval. Undisputed, I have all documents pertaining to this unauthorized transaction.  It took ten business days for my refund. TEN days to give me back my money that was stolen from me!  I didn’t authorized or approve the transaction, so that classifies the charge to my account as steeling my money. 4) They have zero customer service.  I closed my account and moved out of my unit on 3/28/2021.  I forgot my antique iron bed rails from the 1800’s propped up in the front corner of the unit.  Them knowing I just moved out, they didn’t call me or try any means of contacting me about the items I forgot.  They took the bed rails and immediately  put them in the front area for anyone to take.  Luckily I remembered them a few hours later, went back and was able to retrieve my property before someone else took them.

Kenneth R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leon W.  |  First Impressions 
Rating:
5.0

I have never had such a pleasant experience with renting a storage unit! Your representative Debbie is not only very professional, but she is extremely helpful, friendly, and an absolute joy to do business with. UHaul has quite an asset with Debbie as an employee! I will definitely recommend your UHaul facility as the best for renting trucks, storage units, & very helpful, friendly staff! Please thank Debbie again for me!

CATHERINE R.  |  First Impressions 
Rating:
5.0

Your employees are fabulous. In particular, Thomas (I believe that is his name) is very efficient, knowledgeable, and helpful. I was there on a day when your cable for WiFi had been cut and the woman and man there kept a cool head, explained that it would take a bit longer than usual due to the outage, and never really seemed flustered. You have a great staff.

STEPHANIE J.  |  First Impressions 
Rating:
5.0

The very best in professional support I've ever had in doing business with uhaul such a wonderful experience;I will be back as a continuing customer.

Curtis J.  |  Overall Experience 
Rating:
5.0

It was a very rough move it got bad when we loaded and went to facility to unload and found out the lock hadn’t been removed off our locker and no one was there to assist contacted customer service and ask for help where they weren’t to much help at first finally transferred me to a manager on duty and she reached out to general manager Justin and he walked me through to getting a different unit actually right next to my unit so I didn’t have to miss another day at work so I highly recommend this facility they will and do go above and beyond to help there customers and make sure they help any way possible

JOSHUA M.  |  First Impressions 
Rating:
5.0

Great customer service experience. Very informative and helpful . I will definitely be back also referring others . Good customer service and a patient representative is hard to find . So thank you

Labriyah J.  |  First Impressions 
Rating:
5.0

Mike at store 71 excelled at customer service! He helped me so much!! I was having a bad day and he really seemed to understand and care! Top employee!! 5 stars!!!

LEANNE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittney P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelli B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brittany s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Herman H.  |  Overall Experience 
Rating:
2.0

The pandemic hit no remorse no assistance and this is a big company added late fees and all would never use again.

Alana L.  |  Overall Experience 
Rating:
1.0

Boxes were gone through even after we had assurances from the manager that they weren't. Somehow between the storage unit and our move, a chest of drawers was "missing." Did not appreciate their lack of response or timeliness to anything.

Charles K.  |  Overall Experience 
Rating:
1.0

We have had to move our unit 3 times because of water damage. 1st the roof leaked and now water came in from the ground level and roof..

Michelle N.  |  First Impressions 
Rating:
5.0

Justin and his team are terrific. Between a move and condo renovation I had multiple storage units and rented multiple trucks. Equipment was always clean and the staff was helpful. Should I need to store again, I’ll be back! In fact, I would never consider a non-U-Haul storage facility.

Dena R.  |  Overall Experience 
Rating:
5.0

I myself love U-Haul.

James R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gaysha d.  |  Overall Experience 
Rating:
5.0

Happy customer 😊

Virginia J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRISTY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUG S.  |  First Impressions 
Rating:
5.0

I was very pleased with my storage entree it was very easy to get in and out. I loved the notification I got . And was pleased with max ,Justin,Amanda and the rest of the team we’ll manager people. To work with. Thank U-Haul from mrs. Victoria Lindsey and Wedding byVandT

VICTORIA l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert h.  |  First Impressions 
Rating:
3.0

Overall, the Storage was fair, they had broken glass littered around the outdoor storage buildings for many days without clean-up. I thought that the Moving portion had many hidden fees that weren't explained/listed in the billing. It seems that at $40 per day advertisement is False, as it cost way more than that. Also, when I returned the vehicle, the salesman did not give me any receipt. I think that is Dishonest. I was told my One-Way move was determined by a Flat-Rate, so I would not be getting an itemized bill. Also, there is a $1.60 toll that I believe U-Haul should cover considering the amount of excess that I paid for the trip, over and above the advertised price. Questions? call 207-557-2147 (the number on file).

Paul D.  |  Overall Experience 
Rating:
5.0

Excellent facility and helpful kind staff. Great storage experience

Kevin S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph C.  |  First Impressions 
Rating:
1.0

Service was GREAT. Justin helped me & was very courteous. Only problem I had with this location was the truck shouldn’t be allowed on the highway. Needed servicing bad. Transmission not shifting and steering wheel turned sideways while driving straight

Christopher S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

virginia y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brett G.  |  Overall Experience 
Rating:
5.0

Excellent service from Justin!! Very nice storage units, clean and well laid out. Having carts to help with the move made all the difference in moving. Very happy with the unit and service.

Greg M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

hobey b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

heather j.  |  Overall Experience 
Rating:
5.0

Every time I come there it’s so pleasant. I love Lackey customer service it’s awesome. He’s so helpful, I be stressed out when I come there and he always make my day because his patience is a plus. Great employee!!!!

LAKEYA P.  |  Overall Experience 
Rating:
3.0

It was 7:30 PM Central Time, July 4, 2020. More than 24 hours after I was issued the access swipe card and it is STILL NOT working. And of course the office closed at 7 PM.

Orlando G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronnie J.  |  Overall Experience 
Rating:
5.0

Quick, sufficient, clean, and helpful!

Jennifer L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Megan G.  |  Overall Experience 
Rating:
5.0

considering moving from other storage facility.

paula r.  |  First Impressions 
Rating:
5.0

Facility needs an exterminator. We found small roaches inside the uhual truck and in the storage facility when moving out. That was the only problem we had other than that it was great

Rui R.  |  Overall Experience 
Rating:
5.0

Lots of equipment available for the move. Outstanding service at both the pickup and at the destination. All employees very professional.

CHARLENE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert K.  |  Overall Experience 
Rating:
5.0

The employees were very friendly and informative. They were super helpful and the guy that helped was really sweet. I am having a tough time with this move and the friendliness of everyone made me feel like I made a great decision to store my belongings there.

Marquita W.  |  First Impressions 
Rating:
5.0

Wonderful as ever!

karmesha p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rui R.  |  First Impressions 
Rating:
5.0

Clean, well-lit, easy access. Staff was always very helpful. Will definitely use them again if needed.

Anne H.  |  Overall Experience 
Rating:
1.0

This place was roach infested. Roaches was all over my belongings. I couldn’t take none of my things home. Told the staff about it they just brushed it off like it was nothing. I want to speak with corporate

latisha j.  |  Overall Experience 
Rating:
5.0

Very Professional

richard B.  |  First Impressions 
Rating:
1.0

The office staff was rude and unprofessional. I could never get a phone call back. Policies were constantly changing along with the hours of operation. Completely unsatisfied!!

Kermit H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lane C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nora W.  |  Overall Experience 
Rating:
3.0

The facility where I picked up was wonderful, however one particular employee at the Pensacola west facility was very rude and not helpful at all.

ASHLIEGH F.  |  First Impressions 
Rating:
5.0

Friendly and helpful, highest recommendation for moving and storage facilities.

Richard R.  |  Overall Experience 
Rating:
4.0

Served its purpose

Mitchell B.  |  Overall Experience 
Rating:
5.0

Savanna was very knowledgeable and helpful. All around good service

william w.  |  First Impressions 
Rating:
1.0

I’m still locked out of 4 units current and paid. The General Manager obviously is under to much stress allowing a “bad day” to influence his business decisions. Possibly even causing serious hardship

nicole d.  |  Overall Experience 
Rating:
5.0

Your awesome

jessica h.  |  First Impressions 
Rating:
5.0

Very clean, neat, well lighted, excellent condition. People very pleasant polite & accommodating. Matthew was exceptional. VERY pleased with his service and attitude. Please be sure to recognize him.

david f.  |  First Impressions 
Rating:
5.0

You’re have an excellent staff; they are very helpful!

paul m.  |  First Impressions 
Rating:
5.0

extremely helpful

RICHARD D.  |  First Impressions 
Rating:
5.0

Great customer service, informed staff, clean facility...

James O.  |  First Impressions 
Rating:
1.0

Your customer service representative at this location is RUDE, no personality, conversation flat and dry. Uhaul will hire anyone, but Will lose alot of business behind this guy. Will Never return. 👎

tracy f.  |  Overall Experience 
Rating:
5.0

The employee was nice and very helpful He made it easy for me to understand the rules for my storage . Very nice facility.

priscilla l.  |  First Impressions 
Rating:
2.0

Did not like hours since it was not 24 he access nor limited access to certain doors. If facility was not 100 % operational why offer the service. It was more inconvenience to me and that is why left

John S.  |  Overall Experience 
Rating:
5.0

The place is in the process of a renovation and it is really looking great

William and Sue L.  |  First Impressions 
Rating:
5.0

I was treated with respect and with the upmost consideration addressing my needs.

tammy p.  |  First Impressions 
Rating:
5.0

JQ was a very nice guy....He was on his job He helped with everything Even showed me my Storage 💝💝

Siarra N.  |  First Impressions 
Rating:
1.0

Rude didn't smile didn't greet me, if it wasn't for my daughter needing emergency storage unit I would have went somewhere else. He was horrible, 👎👎👎👎👎👎

tracy f.  |  First Impressions 
Rating:
5.0

Staff were all very friendly

MASHARI S.  |  First Impressions 
Rating:
5.0

Good service, communication, offered solutions, and facility

Alfonso C.  |  First Impressions 
Rating:
1.0

Customer service gave me the run around and set reservations for the same location twice after I specifically requested a different location being that they closed at 3 p.m

craig p.  |  Reservation 
Rating:
5.0

Brandon was so helpful and handled every detail for us.5 stars and more.could not have been more pleased. Thank you.

charles h.  |  Reservation 
No reviews have been submitted for this location.

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