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Fatig CCustomer Reviews for U-Haul Moving & Storage of West Oaks
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My storage unit #4131 was broken into and vandalized. My new GENERATOR and other valuables were stolen. This facility did not inform of this incident. I found out by going to my storage unit!!!!! Horrible experience
MICHAEL J | Overall ExperienceThe staff are very nice and friendly
Nancy R | First ImpressionsLoved it!
KYANA H | Overall ExperienceFriendly Staff.
Pasquale G | Overall ExperienceHelpful staff and courteous
Imma I | Overall ExperienceNa
KEISHA C | First ImpressionsThank you for allowing me to utilize a space within your facility and for protecting my personal belongings!! If needed I will definitely reserve a space.
Clarice B | Overall ExperienceStaff at this location was very helpful and knowledgeable, place is well kept!
JOHN B | First ImpressionsGreat value and service
Abel C | Overall ExperienceThe Staff is Amazing!! Highly recommend this location!!!
Letitia S | First ImpressionsI am incredibly frustrated. I paid extra for a 24-hour access card specifically to bring a truck and helper onto the premises. However, despite having the card, entry was denied. Adding to the frustration is the complete lack of support: there's no direct contact number for a brand supervisor or any other representative. The only information I could find online was an automated message recommending calling back at 4 AM Arizona time, which is utterly unreasonable considering I need to drive back. This situation is unacceptable. I paid for a service and am currently being denied access with no explanation or clear path to resolution. I demand immediate assistance and a solution to this problem. This is the second time U-Haul has let me down. Previously, you overcharged me. I have all the receipts where someone changed my order; this time the branch manager was very helpful, but your system denied me entry when I needed it. Bad business U-Haul
Syed N | First ImpressionsThe staff at this location have always been helpful and nice. Everytime I had a problem it was fixed almost immediately.
Matthew B | Overall ExperienceThe location advertises 5am I scheduled truck and job for 6 am and could not get access until 920 … the truck I rented was not clean blankets everywhere two dolly’s and trash that I got rid of
Duran S | Overall ExperienceThe customer service was excellent
DELPHINE N | First ImpressionsMy storage was broken into and 3/4 of my belongings were stolen! The latch was cut, the handle at the bottom was broken and the unit was left Unsecure for 5 months! I informed the Mgr. of the matter as well as did the Police. The Manager lost the Police Report and NEVER attempted to remedy my losses. He was terminated after 6 months of emotional distress, mental meltdown and hosoitalization for STRESS! I am still suffering from PTSD! I have not ywt filed my claim, due to the condituon of my Mental Health from this Grossly Negligent experience! I have been diagnosed with PTSD, Generalized Anxiety and Depression. I am 65 years old, disabled with no support system here. I have never, ever experienced such unprofessional, negligent Business Conduct in my entire professional Business career! TRAUMATIC!! Healing. I will file my claim when I am better. 713 836 2059 Janice Sanders Certified General Sales and Marketing Manager and Consultant
JANICE S | Overall ExperienceThank you in particular to the staff who stayed to help us
christelle a | Overall ExperienceI never had any problems at this facility. Everyone was always very helpful and courteous.
Jennifer l | Overall ExperienceGreat storage location!
William M | Overall ExperienceGreat Customer Service!!!!!
YVETTE M | First ImpressionsFrom day one the the staff were very helpful all the way through the last day and facilities are easy access I love the security there all in all I have nothing bad to say and yes I have recommended to other people there's really nothing else I can say other than they were very awesome facility is very awesome I really want to thank all of you
Rolando H | Overall ExperienceCustomer Service is Exceptional they go above an beyond.
nakita w | First ImpressionsProfessional and helpful
Verna H | Overall ExperienceThe staff was very help especially Ignacio and Mike.
LATAVIA E | Overall ExperienceGreat customer service
kevin w | First ImpressionsIgnacio was very helpful and had great customer service skills
DWIGHT T | Overall ExperienceLoved the staff everyone was very helpful everything was very convenient glad I chose this location …
Latoya C | First ImpressionsThe staff were good when I needed help. I like the whole setup when it came to getting into the storage doors. The overall experience was a 10. Thank you for allowing me to store my things for the several months I had to use the storage.
PATRICK B | Overall ExperienceMy unit was burgled and the key was stolen.
LOLA A | Overall ExperienceAll the staff was friendly and courteous. They make my move in very convenient and easy.
ELLA J | First ImpressionsDiana was the best. I really appreciate her help me out.
Sabrina R | Overall ExperienceI did nothing about The strange man staying in the garage all day and night, watching people Arguing and getting mad at people for them Not wanting to leave the door open for him when they leave While it's still signed in their name so that he can come and go As he please propping the door open while while its signed the someone else's name.. It is a security risk, and it seems like you all do not care about their customer safety Or they're belongings.
James M | Overall ExperienceThe cost for storage is too high for the average person. I saw way too many units with notices regarding non-payment. That should be a red flag. I hope businesses whose margins allow, will stop adding to our country's inflationary environment. It only makes things worse. My feedback would be, if possible, lower your storage prices.
Lauray K | Overall ExperienceThe women employees are very rude
Khadeeja A | Overall ExperienceMy stuff was stored for over 5 years and no damage to my items. Thanks for maintaining a clean property
Sherri Y | Overall ExperienceMy unit was robbed. Inside job. No cameras.
David D | Overall Experiencethese people were very patient and they helped us out when we needed it
Brandon G | Overall ExperienceThe associate that assisted me with both the truck rental and the storage move in was very courteous and professional.
CHINEDU E | First ImpressionsI moved out
Lisa A | Overall ExperienceI received a professional and excellent customer service experience from the store manager and Tyrea. And thier patience is unlimited. They've got thorough knowledge of the goods and services. I felt so welcomed by their warm reception walking me through the options. It was an awesome experience over all, neatness of the facility is so welcoming!
UJU C | First ImpressionsStaff is very helpful and also worked with me through my ordeal and I greatly appreciate them for that!!!! Staff always keeps me laughing whether in state or out of state and thank God for their patience Derrick you got great crew
demetria h | First ImpressionsThe staff was very friendly and helpful. The General Manager had taken care of me and explained everything clearly.
Keia B | First ImpressionsSuper friendly and helpful
Susan A | First ImpressionsThe workers were friendly and helpful. The app is the best! I had no issues using it to book my storage or truck. I loved that I could use it to return my truck.
TASHA N | First ImpressionsNone
Lisa A | First ImpressionsKeep up the great work
ERIK O | Overall ExperienceThe process of setting up the storage was excellent. Ms Diana was able to accommodate me with the right size unit. I returned 20 minutes later and was unable to use the key card bc system failure I was told. I had my movers with me and asked if the doors could manually be opened. I was told no and someone is coming to fix the doors. Later a worker manually opened the door for us. I was inconvenient and was waiting out in the hot weather. Must do better about door entrance and accomodating customers.
bernandine c | First ImpressionsUnprofessional employees!
SHANNON A | Overall ExperienceI thank you 🙏 for the patience and understanding, I will always use this company
Brenda B | Overall ExperienceRoaches,rude people made 2 of the older guys were cool the other staff been acting shady from the jump I don't know I'm pulling my stuff never renting a unit from here agsin.
Keenan C | Overall ExperienceExcellent
Mutiu A | First ImpressionsPrices go up every few months. Climate control is still warm inside
Philomena O | Overall ExperienceThe storage unit was broken into and I’ve still haven’t been properly assisted yet
OLAKUNLE L | Overall ExperienceThe customer reps was friendly and very professional
tolu a | First ImpressionsStaff were knowledgeable able and polite.
Coreen E | First ImpressionsEverything was on a timely manner 😞😞
Genevieve E | First ImpressionsMy things had a lil mold on it. But everything else was great. Workers are nice and helpful & they work with you.
jasmine l | Overall ExperienceGreat customer service
LATONIA J | Overall ExperienceUI-Haul is part of our community and family
Lois T | First ImpressionsHello! Staff is always helpful and friendly, my son and daughter rent from Uhaul as well!
Jeannie C | First ImpressionsWas charged for the month free storage that said I qualified for a free storage unit. Kept changing my reservation due to a lack of trucks. Had to go to a different facility in order for me to get a uhaul.
Laselle R | Online Move InDoing the process of moving the things out of the u haul truck the card that they gave me to get inside the building stop working. And the 10x10 they leased to was much smaller and to get a bigger size.
Jovan C | First ImpressionsAll the above.....just 1 thing. My unit is about 175 yards from the entrance. It would be nice to have an entrance on the west end of the building
CHRISTOPHER J | First ImpressionsGracias buen servicioGracias buen servicio
Yarli M | First ImpressionsI needed to vacate a large storage for a smaller one. Ms. Diana and Mgr. Derrick have been very helpful, fulfilled all new data on new card, free lock and selection of new storage. Both of them have gone beyond in helping me. I was impressed that they work well together as a team for customer satisfaction. That's why I have faith and trust UHAUL.🧑🦳😊👍
NORMA M | First ImpressionsIm very please with store manager Derrick He's excellent person. Definitely I will recommend this place.
Yesmi V | Overall ExperienceGreat customer service experience! Thanks to Kevin, Mario, and Emmanuel for making that happen!!
Kimberly H | Overall ExperienceGreat people at front desk
Suzette h | First ImpressionsNice storage place and good worker
Samuel J | Overall ExperienceGreat service.
guadalupe a | Overall ExperienceGeorge was so kind and helpful and went out of his way to help me.
Josete W | First ImpressionsThe manager and staff were great..they helped me really well.Daysha,Kevin and Mr. Derrick thank you guys so much you made my morning great
javonda p | First ImpressionsI had a unit there for 10 years and would highly recommend this facility!
JOHN B | Overall ExperienceTha staff was amazing and they all had upbeat attitudes!
NATASHA T | Overall ExperienceStaff was always super friendly and helpful, whether on the phone or in person, A+ Customer service!
ARNOLD C | Overall ExperienceI will definitely use Uhaul storage again if there is a need to.
lucille j | Overall ExperienceMr. Short is very professional and has great customer service and communication between him and his staff seems to be like a family unit they work well with each other I would definitely recommend this storage facility to a family member or friend
LaTonya M | Overall ExperienceI Luv Everything About This Faculty Derrick & The Staff Is Very Helpful
Bianca W | Overall ExperienceVery unorganized facility and I don’t blame the stuff I blame the software
jessica g | First ImpressionsNice office staff to work with environment was clean people at at office are friendly and Nice
Samuel J | First ImpressionsI would rate this experience as Excellent, but towards the end of my time there, it was very difficult to find dollies. I was told they get stolen but that is an inconvenience to your tenants and rather frustrating. Aside from that, this U Haul is the best, very clean, no roach droppings or spiders or dead bugs getting on your stuff. I had this storage for a little over 3 years and I was amazed how clean it is and that was very important to me. I would definitely use them again and all refer them to anyone that needs storage. Thank you for being the best storage around. Just fix the dollies situation and you will be at the top of your game.
Connie K | Overall ExperienceWould prefer longer access hours
Rachael H | First ImpressionsThe team closed at 6:45 I was told they was going to help with my truck transaction because it started giving me problems and the engine light came on. And when I came down from un packing the truck they was gone. And there night box would not let me check the truck in at there location
isaiah W | First ImpressionsI am grateful to you, you have been an excellent experience in solutions for the protection of my belongings. very practical and very professional and above all what I liked the most is the simplicity of renting with you via the internet excellent service
Ricardo S | Overall ExperienceCourteous and respectful.
PATRICK B | First ImpressionsMy storage was broken in to. Horrible experience
TIARA H | Overall ExperienceVery friendly, place was clean, location was perfect air worked. No problems at all. Yes I have recommended them to other people. Very pleased.
FLORA B | Overall ExperienceI rented for 4 years I had no problems with anything.
wanda h | Overall ExperienceWell marauded facilities, office personnel very friendly. Seems to be a popular location:)
LILLIAN B | Overall ExperienceThe unit was clean and secure. I had no issues with bugs or pests. I had an excellent experience and would not hesitate to use this location again or refer to someone in need.
Irine N | Overall ExperienceSome of your content staff needs training on how to handle customer relations. There's two young guys who were discussing customer phone calls out loud in front of myself and another. That isn't professional at all.
patrick l | Overall ExperienceWill continue using UHaul for business use
Nathaniel W | Overall ExperienceUnlike the other manager, the staffs were very professional and attentive to the needs of the clients. The manager, Derrick, handled my request to keep the rented truck an extra day with understanding. Upon my return, his staff went out of their way to locate a cart for my heavy items. Bravo to new management and bravo to his wonderful staff!
eugene s | First ImpressionsVery Pleasent
Thomas B | Overall ExperienceWouldn't recommend based on location, reviews, and people walking around watching you unload
ELIZABETH J | First ImpressionsExcellent customer service
KIMBERLY B | First ImpressionsEmployee who assisted me did not go get truck an pull forward for me as everyone else do for others. Truck trailer was dirty. I had to pull truck out from between several other trucks which was very difficult I also had to load my own furniture dolly!
Tierra N | First ImpressionsThere were a few times when sliding entry/exit doors were locked and it took awhile to have them opened, 4 1/2 stars out of 5 stars. VERY PROFESSIONAL AND HARD WORKING THIS INCLUDES THE LADIES MAINTAINING THE CLEANLINESS OF STORAGE UNIT AREAS.
EUGENE T | Overall ExperienceAt times its hard to get to ur storage...they lock storage doors when office closes and sometimes u can't get to ur stuff because sliding door is locked during business hours
KEMMITH G | Overall ExperienceMonthly charge should be prorated when you move out before the end of the month.
DAVID R | Overall ExperienceThe facility was clean, well lit and easy access. The staff were very friendly and helpful.
Jennifer H | Overall ExperienceThe climate controlled building where my unit #4191 is located was warmed
Qaiser M | First ImpressionsVery helpful an looks out for the community
Savannah D | Overall ExperienceHad a really good experience the people in U-Haul were very very helpful with everything I need to know thank you U-Haul you have five stars from me.
Reuben P | Overall ExperienceExcellent customer service, friendly and respectful.
Emmanuel O | First ImpressionsGreat customer service for the community...
Savannah D | First ImpressionsWish I could access storage unit at 7 am on Sunday
Adedayo N | First ImpressionsVery nice persons there…
FELICIA G | First ImpressionsEach representative that I encountered acted in a professional manner, they were attentive to my needs and they were friendly.
Joanne G | Overall ExperienceEl personal fue muy atento i respondieron a mis preguntas, Si lo recomiendo a cual quier persona que necesita un lugar donde poner sus muebles Gracias
MARIA S | First ImpressionsTodo está bien
Enrique H | Overall ExperienceNeeded 24hr feature added to my account. General manager had to approve to do. Found out after 30 minutes of being on hold with uhaul. Was at unit before 10p. Took a while to place heavy metal tools on 4 Dollys only to find out the elevators access denied. Got storage online because the staff at facility was going to be gone before we could make it there. Staff forgot to tell us we couldn’t add the 24 access feature to account online. Had to reload the heavy metal back on top the trailer and return the next morning to have feature added and get items into storage. Then I found out they didn’t even have a general manager. The distance from elevator to our storage is about 300 yards. Please consider adding more elevators
James M | Online Move InGreat facility clean and convenient. Staff was also wonderful and helpful.
Stephanie H | First ImpressionsGreat Service very professional
Thomas B | First ImpressionsI never saw any trash on the facility and my storage area was well lit and cool.
James K | Overall ExperienceAlthough there were no units in the size I was promised. Tracey helped to find one on the day I was to put my belongings in storage. I found out later that the new spot was actually larger than I needed but had no choice at that time. The only other unit that was available in the correct size had a pole in the middle. Very inconvenient. So I did not take it.
Jennifer l | First ImpressionsAll my belongings were stolen and no one could answer questions regarding the breakin which caused me to believe it was inside work very bad experience and no I will not use Uhaul again only CubeSmart
Darris C | Overall ExperienceI had a great experience! Everyone was nice and very helpful!
Carmen J | First ImpressionsAll the help anyone could use. Thanks u haul for having my back.
Jason F | First ImpressionsSalesperson was very helpful and pleasant
Barbara S | First ImpressionsPrice of gas going up have to make cutbacks
David B | Overall ExperienceGood people trucks were nice !nd new, thanks uhaul steven richmond,tx
Steven L | First ImpressionsFriendly, professional service. My storage unit didn’t have a lock inside as promised. Please add lock to my unit.
Tongia B | First ImpressionsN/A
Jerome W | First ImpressionsThanks
Lauray K | First ImpressionsShowed up at uhaul storage at 6:50am to wait for it to open was on phone with booking storage store never opened multiple customers showed up and left I stayed and waited no one showed it’s going on 7:15 on phone by now with corporate mr Steve tried to locate employees and manager no one was there employee didn’t show up till almost 8am which put me on behind with paying movers and moving experience very unpleasant will be my first and last time getting storage with uhaul
Shameion P | First ImpressionsKyle and Omari were very helpful. Would definitely recommend and use again!
Brandi W | First ImpressionsCode access didn’t work, room wasn’t ready and entry to room not convenient.
Sheryl Y | Online Move InThey need more staff, it was busy and with only 2 people working.
kharen t | First ImpressionsFCB my bank card was REJECTED by Uhaul system I did a temporary MOVE & I had to Travel 45 minutes each MONTH TO PAY MY STORAGE IN PERSON.SMH FOR 5 MONTHS only to be TOLD by an EMPLOYEE ITS NOT OUR FAULT PAY IN STORE OR GET A LOCK ON MY UNIT #2394
KIBIA A | Overall ExperienceI rented a tow dolly because I was moving to another state and have multiple vehicles. Not even half way thru my trip the straps on the dolly broke and the other side was rigged together. As well as I had to drive an hour away from my home to pick up my truck. And the truck was inspected. But that couldn't have be done. Overall I had a awful experience and don't plan returning as a customer.
Carolyn C | First ImpressionsMargaret and Derrick are very helpful, their service is excellent and professional!!
shalonda j | First ImpressionsNever had any problems and my things were kept perfectly! Highly recommend!
TABITHA W | Overall ExperienceThe staff I interacted with has always been very friendly and approachable. There was only one time that the doors to the building unit my storage unit was in did not close properly, but I saw no criminal activity and they were fixed the next day I showed up.
Jocelyn G | Overall ExperienceAustin was always professional about it all. I appreciate him so much.
LISA G | Overall ExperienceThe service was great every thing was explained to me in detail. Very satisfactory
ovidio r | First ImpressionsThank you all for a great fascilty for the passed 6 months
CINDY B | Overall ExperienceOwner helped us and gave great customer service.
Alfred S | First ImpressionsAhilin was awesome. She helped me with everything my whole move. I would recommend this location to all of my friends. Keep up the good work.
Kathryn M | Overall ExperienceWe had a break in and my wife's wedding dress was stolen
MARCUS M | Overall ExperienceStaff was great, facility was perfect for what I needed. I’d rent here again if I needed to!
Tonya S | Overall ExperienceThe lady took the time to extend customer service. Beyond the front desk to make sure I had everything that I needed to secure a storage. This type of customer service was NOT at 2415 Dairy Ashford location.
Jennifer H | First ImpressionsGreat staff and very helpful!
CURTISS B | First ImpressionsAustin did a great job, to help us move out!
MONIQUE F | Overall ExperienceVery understanding to my situation offering numerous options and solutions
MARTHA A | First ImpressionsGreat customer service thank you
nathalie B | First ImpressionsUpon collecting my stuffs from the storage room I discovered that a lot of items were missing. This must have been stolen by a lady. My hair, a black bag full of African ladies clothes and fabrics, my piano stand, bathroom floor mats and many more. I will like u- haul to get me a video footage of my room area. This is not acceptable. I am totally disappointed with my experience and I need you all to look into this matter amicably. Thank You
Judith A | Overall ExperienceI have used this location multiple times for trailer rentals and had a storage unit for about 8 months. The staff has always been helpful and couteous to me, even when some customers haven't always been very easy to deal with. I recently cleared out the storage and no longer have a need for it, but I'll likely still rent trailers from this location when needed.
Daniel B | Overall ExperienceThey can use additional help for their customers.
johnelder l | First ImpressionsStaff very friendly and helpful. Also the cleaning crew. Made my move to the Houston area stress free and convenient. Thank you!
Johnny C | Overall ExperienceAwesome
ALVIN M | Overall ExperienceThe only problem is slow service, long wait for for service and they took forever to close my account and keep sending me late charges. I had to call four times before they fixed it. But the people were very nice and friendly.
MARGARET R | Overall ExperienceThe lady who attended to us was very friendly and helpful.
UYIRIORITSE N | First ImpressionsThe Supervisor Eileen and Dorothy Howard did an excellent job by taking the time to resolve and correct an error that was made. They were working with inadequate staffing They should be given a bonus or raise for their commitment to your business. 8/14/21
Cheryl B | First ImpressionsOutstanding staff
James C | Overall ExperienceThe bathroom was filthy. And there is not a sign or anything saying why/that the sliding doors are locked. That would have been very convenient if they were open.
Jessica S | Online Move InJust had to wait for 15 to 20 minutes before being waited on!!!
Clarence C | Overall ExperienceCard reader didn’t work and one of the terminals didn’t work at all. Which made for long wait times. Make your office equipment operate properly
OLIVIA A | First ImpressionsThe only thing I personally would do is make it clearer that you must check in first before entering the code for the door. The panel informed me after I tried the door keypad. Other than that I have no complaints about the entire process, it’s been very easy and convenient for me.
Stuart S | Online Move InThe staff that was on duty the day of my move-in was very rude and unprofessional. When I am done with my storage there if I should ever have to get another storage facility it would never be there
Audra C | First ImpressionsNot enough staff to many customers
Alvanah L | Overall ExperienceRepresentative was very helpful and friendly both on the phone and in person.
wilma r | First ImpressionsThe manager zerik marves and staff are rude and Incompetent I paid my pass due bill 2 days before I came to upgrade to a larger unit when I arrived my unit was still locked and I had to wait for someone to unlock it and I was told I wouldn’t have to pay the difference for the upgrade until next months bill. while I was transferring my stuff from the smaller unit to the larger one a staff member came up to me and said they would have to lock my unit backup and I would need to go talk to someone up front again when I got to the front desk the manager zerik said I would need to pay the difference now I explained to him what was told to me and that I had somewhere to be and did not have time to be going back-and-forth with him he then told me “this is not McDonald’s and it’s takes more knowledge to transfer the storages” and I said that had nothing to do with me because I don’t work there zerik then went on about how his employees were Incompetent of doing there job and that They needed more training which again had nothing to do with me.
Adam C | Overall ExperienceEasy, simple and smooth
Rakiya M | Online Move InStaff very nice and helpful
CURTISS B | Online Move InThe young man who service us was extremely nice..gr8t people skills, he was very patient and pleasant! He even stay after hour for a little to help us. I will like yo see him become owner!
Glynis C | First ImpressionsEverything was going good, until my one of my storage was deactivated by error. It was lucky for me that we learned of the error in time to get it resolved. I am hoping I am not getting another surprise. I would give a five stars but because of the incident I will rate it a 4 stars
Tim N | First ImpressionsI was inconvenienced and overcharged
Joseph J | First ImpressionsThank you for all of you help and support!
Bina V | Overall ExperienceIt was quick, easy, friendly staff who helped us get a storage unit same day.
Jocelyn G | First ImpressionsEverything was great! Only complaint would be the slow elevator. Lol
Bryanna P | Overall ExperienceThe lady , i forgot her name , but she was GREAT ! She went over everthing. I was very satisfied! Thanks Mr Morrow
Jamison M | First ImpressionsUnit smaller than I thought, May need to move to a bigger one... Hope that process can be smooth also
CALLIE M | Online Move Inexcellent customer services
Ricardo S | Online Move InVery knowledgeable and friendly.
Dominique T | First ImpressionsThe staff Shelia was rude, loud, ghetto and very unfriendly.
Alvanah L | First ImpressionsThe facility is very secure.
Lea B | Online Move InStaff were never friendly, gave the appearance you were bothering them. Not a good customer experience.
Samuel S | Overall ExperienceThe Lady that Help us was Helpful and Friendly.
Vatrese A | First ImpressionsStaff member who helped was very busy but very helpful and great to work with. Very professional.
PATRICK C | First ImpressionsGreatest place ever!!!!
ROOSIE D | First ImpressionsThank you all so much for your excellent service and your facility
CINDY B | First ImpressionsSolo los horarios son muy variados
Alma C | First ImpressionsI was greeted and addressed from the moment I walked into the store. Taveira was very helpful and friendly. She was warm and engaging and made me feel that my business " mattered". She took the time to walk me to my space, explain the security system and asked if I had any questions. Every time I had questions while moving in, she was there to answer my questions. The Manager Zerik was also helpful and cordial. I had little snafus' but he addressed the matter in such a professional way, I knew he was genuine in his response. I would recommend this storage facility for their professionalism, kindness, accessibility and top notch cleanliness of the units. Joanne G.
Joanne G | First ImpressionsVery nice , friendly.
Raymond V | First ImpressionsThe manager was very nice and professional.
lagina g | Overall ExperienceYour Draconian rental requirements, coupled with a 1930s software system are really awful. I went through the online process, then had to repeat the exact same process at the office. Wasted a lot of my time. Your 3 phone number requirement makes it impossible for folks with only 2 phone numbers: another waste of time. Once at the store your system would not allow me to use the same alternate phone number that I used online. My items are now safely, and easily, stored at CubeSmart. With only 1 phone number required. My required alternate address was not accepted, though I have used it for 10 years for every other company I have done business with. support@uhaul.com link does not work. Waiting time to talk to someone has a 20+ minute wait. Invest in some competent IT people. The counter folks, and the Chat folks online, apologize for your IT incompetence with the comment that they don't know what IT is doing or why, and they feel real bad. None of which helps. Please let corporate in on my dissatisfaction.
Jamie C | Online Move InGood service
michael w | First ImpressionsPeople's were friendly and positive attitude which help alot. Thank you
juan t | Overall ExperienceVery clean and pleasant,polite, friendly.no stress.
Raymond V | First ImpressionsThe fact that your website states you can redeem a free month but when going to the store the clerks tell you that you still owe. On top of that the clerks at this location only care about making sure people don't yell at them rather than helping solve problems.
AMBER L | Online Move InCommunication is horrible. Originally ordered a pod. Called back and they did not have me on the list. Despite having a number for it. Then used storage climate control. Did not tell me I would not receive notice that time to pay. I used a credit card thought it would roll over and did not. Told me they do do send bill to renew after the fact. Did send notice to my friend before I was notified. Was two days late and charged $15 late fee. Had paid for another month. Good till May 3 but checked out April 14, 2021. Did not get reimbursed my two week over pay. When asked for copies and to sign that I was closed. Told they do not do that. Asked about taking my credit card off files was met with resistance. Was told by phone they had referrals for moving. Called back and was told they did not. Despite the fact that I was Quoted $245 that was extra for putting the bed together. Uhaul gave me a number. They were only the people to move but they did not have a truck. The folks at this facility appear to know nothing. Unable to give correct info. Not able to locate my reservation and horrible with customer relations. This was a nightmare.
paula h | Overall ExperienceEveryone was helpful and well knowledgeable
Vanessa J | Overall ExperienceI was given a month free!!!!
aramide a | Overall ExperienceNoi
noor n | Overall ExperienceEverything was excellent. Service, staff, cleanliness, light, supplies, safety, etc. I’ll use it again and will recommend it!
Ana M | Overall ExperienceGood customer service
JIKUME I | First ImpressionsEverything went well, the staff were very customer orientated, and nice
CHANICE B | First ImpressionsThe young man was very helpful and friendly. Excellent customer service skills
ronmell r | First ImpressionsGood customer services when ever I came in to make a payment they would always greet you with a smile. Keep up the good work.
jasmine h | Overall ExperienceUna de las mejores atenciones que he tenido, el personal extremadamente excelente!!!
Isaias A | First ImpressionsWhen I showed up to pick up the truck, it was cold and raining. After 30+ mins on the phone and chat with technical support, I was asked for a pick of my id and a selfie. After submitting these (I had now been in the cold rain for nearly an hour bc I had an Uber drop me off), I was told that they couldn’t verity my Id or some nonsense which is ridiculous bc there is nothing wrong with my id. I was told I’d need to come back. I wasted over $20 on Uber thanks to this. The next day, I made a new reservation, but when I showed up to pick up the truck, I was told there wasn’t one available, even though I called in ahead of time to make sure. I told the guy I would take any of the sizes since there were many on their lot, I was simply told no. I forget the excuse this time. I have been renting from Uhaul for years and I’ve never had a problem before now. Once again, I was out another $30 for Uber trips. Not only did I lose all the Uber money, but I also missed out on getting the couches that were being given me. I so very disappointed in Uhaul, and I feel under-valued and discriminated against.
Jennifer R | Online Move InFriendly and courteous staff.
Sebastian R | First ImpressionsThe manager Zerrick was always helpful and understanding, I really appreciated his kindness. I recommended this storage facility to my sister as well and she has been renting from uhual storage on Westhiemire for a few months now.
ATTLAH B | Overall ExperienceAll UHAUL Employees at 14900 Westheimer, YOU ROCK! Please keep up the GOOD WORK and never let anyone nor their negative attitude change who you are! People like me... WE REALLY APPRECIATE People like you! Have a BLESSED day!
Linda W | First ImpressionsYoung man mario or maris Polite professional helpful Manager was too
BRYON P | First ImpressionsExcellent! Clean, appealing and spacious facility. Clean units with elevator access. Easy parking. Friendly and courteous staff. Will recommend.
Ana M | First ImpressionsNo issues at alll
MANOLO C | Overall ExperienceNeed a side door because if your storage is all the way in the back it is a king walk.
KAREN W | Overall ExperienceThe young lady that helped me was informative and knowledgeable and very nice. After a long drive moving from across the country it was refreshing to work with her.
NATALIE S | First ImpressionsThe only disadvantage experienced was the long wait time on the phone with customer service. In person the customer service was great.
SHARLOTTE P | Overall ExperienceWe called two hours in advance to check if our moving truck was ready to go. They confirmed everything was good to go. The truck was there but when we got there 15 minutes before our appointment, they told us the battery for the truck is actually dead. It took 45 minutes to get a new truck 7 miles away and it was . The original storage unit we reserved it ended up they were all full and couldn't fulfill that reservation either. They were helpful with making changes to a new storage unit.
Jasmine F | First ImpressionsService excellent
mary b | Overall ExperienceStaff is always slow and unhelpful other than the nice Latin girl, everyone else is doing something else instead of helping customers.
ignacio h | Overall ExperienceThat's ok
Ifuome C | First ImpressionsGreat staff, and extremely clean.
William D | Overall ExperienceFrom my very first day I had issues getting access to my unit. Every time I went I had issues, code not working, card jot working literally every time. When I went after hours there was someone waking around inside NOT AN EMPLOYEE. I reported this they just said maybe someone living inside. WHAT? On my move out day, 2 days before due date, I advised the lady I was moving out and then days later I receive a notice for payment then late payment. Not to mention that day it took an extra 20 minutes to gain access to my audit because the card didn't work yet again. I had to pay movers for that time. I will never again. And this was my 2nd time using this facility. Last was 2017. The experience then was mediocre, however I decided to give a 2nd chance. Never again. I don't have time to waste.
Marcus M | Overall ExperienceMargaret is THE GO TO associate who is very knowledgeable of her job , and helped me answered all of ny needs and concerns.
Stephan B | First ImpressionsMr. Sellers was thorough and informative
Arnold C | First ImpressionsGreat experience visiting your facilities and extremely clean.
cesar v | First ImpressionsYour policies make it impossible for people to catch up. The fact that I couldn’t make partial, set me back and now I don’t have my personal possessions. Thank you for caring
arlene r | Overall ExperienceI moved my stuff just one week after my payment but you guys said you don't have prorated payment, it's sad. But the overall experience was awesome.
christopher o | Overall ExperienceStaff was ALWAYS very helpful and overall I had a great experience with storage. Felt safe
lisette k | Overall ExperienceThe manager was very informative ,courteous and professional. My overall experience was a good one.
lagina g | Overall ExperienceI know how these surveys work. So I clicked all the right boxes. Checking out was great! Excellent! However checking in was not. I had a girl that was half asleep that took 20 to 25 minutes to figure out that we already had two storage units and we're well established as customers in your facility. We wind up getting into a verbal dispute. I want up apologizing because that's what I like to do to make sure I don't have to carry things around with me. But the bottom line is whoever it was that checked me into my unit number for 4403 at the beginning of April was simply not very good at customer relations
Robert R | Overall ExperienceStaff very helpful and informative .will definitely visit again
Mark S | First ImpressionsProfessional staff members and very clean facility. And, secure like Ft. Knox.
SEV. F | Overall ExperienceVery polite and professional.
Ethel J | Overall ExperienceMy unit was burglarized and all my staff gone. Manager wasn’t helpful at all, he didn’t want to show the security cameras video to the police
yandi c | Overall ExperienceThanks Ahilin
Nsidi N | First ImpressionsHad a storage unit for over a year, never had any issues.thanks
Neesha k | Overall ExperienceDishonest Employees
Shelia J | First Impressionsthankk you so much!!
gayla d | Overall ExperienceVery helpful and friendly
Sabrina R | First ImpressionsI have been doing business with U-Haul for over 20 years. I am very pleased with the service I have been receiving.
THERESA L | Overall ExperienceThe rate is very high on the unit.
mitzie w | Overall ExperienceI will use u haul again in future thank u. Anita.
ANITA D | Overall ExperienceI got one month Free, for my first month. Generally the service was good and staff was friendly. Had no problems what so ever. Thanks
tosin d | Overall ExperienceOutstanding service Zerek!!!
DONNA W | First ImpressionsI moved to West Harris County 2 1/2 years ago from North Texas. I brought more stuff than I had room for here, so I rented a storage unit. It was on the second floor and was dry and climate controlled
john l | Overall ExperienceClean facility fairly priced. Helpful staff.
Paul H | First ImpressionsVery professional and accommodating
LISA G | First ImpressionsI have been with the storage company for 2 years.
Lakisha g | Overall ExperienceI was very pleased
FLORA B | Overall ExperienceI would recommend Uhaul
Anita P | Overall ExperienceDisappointed General Manager requested I call him during his "hours", only to find he wasn't there to assist is inappropriate. Too many calls made to simply renting a storage unit. No free rent either
Kathleen R | First ImpressionsMargarett is the sweetest person I’ve ever met and made my experience at this location the best.
Amani S | Overall ExperienceGreat location
Jammie T | Overall ExperienceThe leadership and staff at this location are fantastic! They go above and beyond to provide excellent service. I highly recommend this location and would definitely rent here again!
CARMEN C | Overall ExperienceGot a truck and storage went home got all my stuff to then find out that my unit still had a lock on it had to put all my stuff back and wait till the next day unload and the mileage on truck was off
Gwendolyn F | First ImpressionsPerfect 👏👏
levent o | Overall ExperienceExcellent service !!!!!
Miguel C | First ImpressionsI was left standing out in the hot sun for 20 minutes because the guy helping couldn’t get the key card to work and he had already started helping someone else when I went back in to find him.
David R | Overall ExperienceGreat customer service. Thank you.
Ina b | Overall ExperienceDerrick Assistant Manager outstanding customer service Great Job when I left the location I was a very happy customer
Sherrell W | Overall ExperienceStaff was great. Never had any issues. Would recommend.
Derrick W | Overall ExperienceEstacia & Derrick were patient, knowledgeable, and even resourceful. Uhaul truly made an apartment renovation and possible unit transfer very smooth for me as as tenant and customer.
Lakiesha C | First ImpressionsI had stored my items there for more than three years. The facility always appeared clean and well managed. I would highly recommend this facility to everyone.
KAY C | Overall ExperienceThe employee handled two customers and at the same time, while a third customer waited.
Deshunda B | First ImpressionsGreat service
elizabeth n | First ImpressionsNo comment
Annie B | First ImpressionsEverything good
Jorge Q | Overall ExperienceLove this place! Wish it were closer to where we are now. There were times when they were short-handed due to the amount of people that come. But, they have it all-boxes,trucks, storage and help!
Lorraine M | Overall ExperienceManager an workers were very considerate, helpful, made transition quick and easy no problems great attitude..Thank you for all your help and support Mr., Manager Ze,..., Mr, Patrick,
Ramona R | Overall ExperienceCustomer service horrible I called about 30 min before closing and employee was not will to solve my issue said he was getting off
Denise D | Overall ExperienceThe staff was awesome great customer service hands down very helpful and friendly
Adica H | Overall ExperienceGreat customer service.
ALTON C | Overall ExperienceCustomer service was excellent very pleasant staff you have there .😃😃😃😃😃
william b | First ImpressionsStaff das always helpful .
DONALD F | Overall ExperienceI would not recommend this facility to ANYONE !! twice my furniture was destroyed by this place. First it was a water leak that wet all of my furniture second was an infestation of MOTHS !!!
SARAH S | Overall ExperienceExtremely professional and helpful associates. They are very friendly and easy to work with.
Andria J | First ImpressionsIt was good
Foluso F | Overall ExperienceI will use uhaul storages again in the future. Thanks!
Latonya S | Overall ExperienceRate for uhaul move was quoted one price and was completely different in pricing after truck was returned. Very disappointing as this has happened to a family member as well at the same location.
terri w | Overall ExperienceI used the Uboxes for my move from NC U-Hall Stored all nine of my boxes inside under lock and key In their warehouse. I was able to access my box’s as long as I gave them 24 hour notice.
Julio D | Overall ExperienceIt was a pleasure dealing with them.
Shannon F | Overall ExperienceMy house was flooded from Harvey. I am still repairing my home. I got behind on my bills because I had to rent an apartment and pay my mortgage. Alexia did not care.
Billy H | Overall ExperienceMost of the staffs were very friendly and helpful. There is a white lady at the store at Westheimer branch that is so rude and arrogant. Talks to you as if she feeds you.
matilda m | Overall ExperienceGood Customer Service
Kendrick S | First ImpressionsService was good
Brigett M | Overall ExperienceI’ve used Uhaul forever because of their excellent customer commitment and will continue to do so in the future !
JOHN W | Overall ExperienceThere were a few times mu access card did not open the sliding glaass doors but it did open the regular door.
Charlette F | Overall ExperienceRyan was very helpful he explain everything to u even took time to show u where your storage was located how to get in & out . You couldn't have asked for a better person . Thanks Ryan
brenda s | First Impressionsnice staff friendly and helpful
jon b | First ImpressionsThe guys that worked on Sunday March 10 2019 all was extremely helpful.
janice c | First ImpressionsVery secure and clean,never had an issue with people trying to take my stuff or break into my storage unit, hours are good but would recommend setting the time to 12a instead of 10p for not 24hr users
julian p | Overall ExperienceExcellent service. Clean facilities and very friendly and helpful personnel. I will consider using this facility again.
alonso l | Overall ExperienceTHE STAFF IS AMAZING 😍😍😍😍
roosevelt j | Overall ExperienceGreat customer service my furniture was well taken care of doing its transit.
Jamall M | Overall ExperienceThe staff and especially the manager were highly discriminating when I wanted to rent a van and also tried to make sure no one else gives me a van. I wouldn’t recommend this branch to anyone!!
Chinedu U | Overall ExperienceFirst my account was compromised at initial rental and the manager never called me back to discuss, then I was talked to like a mentally challenged child by the Indian lady while moving out. Not ok.
Crystal T | Overall ExperienceExcellent Service
Mustafa H | Overall ExperienceYour employees should take customers more seriously. I felt like I was at the post office. Bad service.
SHAHRAM S | Overall ExperiencePleased with service.
viena o | Overall ExperienceFriendly staff.
Victoria M | Overall ExperienceEmployees are rude, terrible customer service.
Ne'tosha O | Overall ExperienceLove the staff. Alexa super sweet! The whole team very helpful and friendly.
melissa a | First ImpressionsThanks for everything....
LEE B | First ImpressionsWhitney was so kind, friendly, and professional. She worked so efficiently on moving the Uboxes to and from. Only wish a customer would get prorated money back if you didn't use the whole month.
Vicki L | Overall ExperienceHassle free experience
James K | First ImpressionsVERY FRIENDLY AND HELPFUL STAFF
Maritza P | ReservationWonderful service
Starr U | First ImpressionsGood job. Thanks.
Bolanle A | Overall ExperienceVery professional and friendly service.
jose d | First ImpressionsHe was very helpful and nice I love the service
Julia L | First ImpressionsI wasn’t told that the hours for storage was from 5a-10p. It’s a leak in that storage. Water damage messed up my furniture.
miya a | Overall ExperienceI really like the employees at this location they are very professional and so kind . Thanks again for such a easy and fun transaction.
Juan S | First ImpressionsGood experience for long distance move
Ahson S | Overall ExperienceThe GM and staff were inviting and friendly!!!
Rich c | Overall ExperienceReturning equipment is easy and fast. Convenient parking garage to load/unload when it rains. Could not use elevator from the outside even after asking for help the 1st time. Thanks.
thomas p | ReservationAwesome facility. Great staff
Pamela Y | ReservationThis was my first time having to rent storage. The staff was helpful and answered all of my concerns. I would highly recommend this location for storing your things. Walter Sellers was very helpful.
GLADYS L | Overall ExperienceEVERY TIME I WENT THERE IT WAS AT LEAST AN HOUR WAIT IN LINE. THIS PLACE IS SHORT STAFFED AND NEED TO BE BETTER ORGANIZED.
Shantrell J | Overall ExperienceMrs. Alexa was very kind and welcoming. She was very helpful and answered all my questions with no hesitation. I would recommend this place to anyone.
Trisha P | Overall ExperienceMy move in was great no issues no worries
Azzi S | ReservationI will recommend uHaul for storage
Juan B | Overall ExperienceGreat Customer Service. Your Pod delivery Driver was courteous and skillful. Thanks
Julia T | Overall ExperienceI wish you guys pro-rated charges. I only rented for a week and I paid for a month. That's my only thing I didn't agree with.
Clifton P | Overall ExperienceBeginning back in 2010 , I rent 5x5’ for just $19.95 and now the rent went up to almost $40 price really double
THANH L | Overall ExperienceThis was one of the worst customer experiences I've every had!! The only person that helped was Ryan.
TIFANY G | Overall ExperienceAccess often inconvenient
HECTOR D | Overall ExperienceVery impressed with service and friendliness of counter staff and delivery staff. No complaints. Great service and location.
Brian S | Overall ExperienceEveryone was very helpful & eager to please!
janet g | Overall ExperienceBiggest and best U-Haul location with great staff and clean storage
CURTISS B | Overall ExperienceThanks for everything. The general manager Alexa Chandler was always helpful. Thanks to everyone
Patricia G | Overall ExperienceGreat service, clean building, decent prices!!!
Tabitha A | Overall ExperienceThe entire Staff is excellent. I really appreciate helpful individuals especially Mr. Walter. Thanks U-Haul
Bonnye D | ReservationGood services
EESHIKA M | ReservationThe process went better than expected.
Holly M | Overall ExperienceVery satisfied had no problems.will use this facilities again if the need arises.
DARUTH J | Overall ExperienceThe entire experience here was awful. For the 1st of the month, it was understaffed. My online truck reservation still led to a 2 hour wait even after mobile verification. Hate this place.
Makala H | ReservationVery friendly staff. Very clean facility.
Arlene B | Overall ExperienceIt takes forever to get anything done. Only two people working at one time in our experience. If it takes 10 minutes per customer to rent something, have another line for those buying supplies only.
ERIC S | Overall ExperienceNo comments
Micheal O | Overall Experiencedelivery person friendly and gave accurate information.but person handling phone request for uhaul boxes gave false information and i was shocked when i found out that most of the information was lies
Ruth R | Overall ExperienceThe young man that was assisting us wasn't very helpful. He was walking around on his phone helping others while we wait for him to bring a card to get in the storage. He was taking a very long time.
Cynthia W | ReservationThe lady who helped me set up the moving company was extremely helpful, kind, and professional. She helped make my transition very easy!
Evelyn B | Overall ExperienceThey already know about the issues I had and was unable to correct all of them.
Randy C | Overall ExperienceI was owed a larger refund than what was given to me. Plus the whole purpose of a reservation is to have what is reserved ready at that particular time which was not the case.
Randy C | Overall ExperienceProblems none whatsoever
April L | Overall ExperienceThank you for the excellent professional customer service provided throughout the use of Unit 1108.
Tommie J | Overall ExperienceVery happy about my stay here
BRODERICK B | Overall ExperienceEveryone there was friendly and helpful! Thank you!
jeffrey g | Overall Experienceno comment
Meva B | Overall ExperienceI called several times regarding my Ubox being missing and the manager told me he will call me back but never did.
zahidur r | Overall ExperienceI called several times regarding my Ubox being missing and the manager told me he will call me back but never did.
zahidur r | Overall ExperienceThe manager Alexa was very rude and lacking customer service skills. She placed me on speaker and laughed at me with her other staff members. Some of the other staff did warn me of her unhelpfulness.
Alisha L | Overall ExperienceJust a small box cost me $25000. I'm NOT satisfied with the pricing at ALL.
Nikta G | Overall ExperienceThere is never enough actual working clerks at the register to HELP customers. Some transactions take too long and mine is always short. Your time management needs to be improved.
TERRY W | Overall ExperienceThe experience was just fine up until I recieved the request to take this survey 136 times.
JOHN H | Overall ExperienceGreat place and friendly service
jim f | Overall ExperienceAffordable
gwendolyn D | Overall Experience