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sergio gCustomer Reviews for U-Haul Moving & Storage of West Lancaster
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Storage is cold please turn on the heater 🙄
Cheryl B | First ImpressionsCustomer phone service very helpful
KRISTINE AGreat curbside service
Raykuel SMore staff on deck never say never
Ezekiel sServicio bueno el personal es bien amable
Edwin AGreat storage facility.
RUSSELL H | Overall Experiencenothing
James CEzequile was a great employee
Gary HEveryone was very professional, efficient and friendly. Couldn’t have ask for a more pleasant experience. Thank you to all the staff. Will be using this business as my only go to U-Haul.
Linda BThe trucks suspension was horrible , it felt like I was driving over rocks the whole ride . I’d advise you to properly maintain the vehicles . Charging 1.09 per mile for 150 miles means the trucks should have a maintained and safe suspension
Josh SCLEAN THE TRUCKS. RENT THEM TO CUSTOMERS THAT WALK IN AND ASK FOR IT.
Maria HNeed more help at the windows customer service.
norma dthe convenience of parking coupled with the carts provided at the facility make the unloading of the trucks very convenient.
Cristian A | Online Move InNone !
SALVADOR JEmployees were friendly and helpful. Ready on time
Lemuel NA shout-out to the gentleman that received my rental today. He was very courteous and friendly. Thank you!
Rafael ANothing to say
Cheryl Bthe two associates that helped me made the process very easy and fast. very helpful.
cristian aThe trailer was very dirty. The inside had a lot of sticky black adhesive. However, the people that helped me when I rented the trailer were very helpful and professional.
Christopher BNothing! everything is alwys perfect
kim cThe guy at the counter was really nice...I forget his name but the staff was great 👍
Tricia TGerardo was professional and extremely helpful. The facility is exceptionally clean and well kept. I will definitely refer anyone looking for storage facility.
Glenn J | Online Move InEverything was fine.
Gennine BVery professional and gave the exact service required. They were polite, asked if I needed anything else, and offered no "high-pressure" sales of any kind to upgrade any services. I showed up, picked up my equipment, left, returned and has zero issues with anything at all. I will be using them again in the future.
Kane MPerfect experience.... Very knowledgeable staff!
David BU-Haul is a great company to work with. Their equipment from storage spaces, pods & various trailers to personnel are very easy to work with. The equipment is always in great condition & clean. The staff has been extremely polite & full of good advise. Any discrepancies in billing were handled & corrected quickly because of the availability of a human on the other end of the phone call. Great service
CYNTHIA LVery nice people who
MARIAN CEverything was prompt on time clean speedy just the way I like it
chilyn pIt was recommended to have 5 and we had to order an additional 3. Way more furniture pads delivered than needed
Heather SProfessional and customer friendly
Ronald OGet better customer service , on of the men up front had an attitude and he acted like he didn’t even want to be working there it was such a shame . I will not use you all at this location ever again and I won’t recommend you to anyone.
Patricia AFast and easy efficient service with awesome customer service.
edward cKudos Jovan! Your Customer service is outstanding. Keep it up and thank you very much for explaining and your patience.
Carlos QManager was very helpful and understanding
Joshua R | Overall ExperienceWhen returning my equipment I was waiting under the equipment return for about 15 minutes waiting for someone to come and see me about the return I also walked into the store 2 times to get someone’s attention in order to return the equipment
Jose ZThe location manager was very friendly and helpful. I love the helpfulness and kindness that they showed me. I highly recommend this location for their excellent service in taking care of its customers!!!!! ⭐️⭐️⭐️🌟🌟
Efrain B | Overall ExperienceIt was a much better experience than the last location I used. It was quick and easy to pick up and drop off.
deirdre rRepresentative was very professional, attentive, detail oriented.
Wendell WThanks excellent customer service
Jose LTake out the rubber mats in the vans, they are too grippy for easy in and out transport. Too much push/pull and traction. Excellent vehicles overall!!
richard eCan you send me some coupons.
Bruce CKnowledge that a vehicle is to be sold prior to its rental would certainly help. This action caused me to have to use energy ( as I am no spring chicken ) , time and the payment of person to help me load and unload the van ( not reaching the storage for my items) to get the van back to your office for sale .. Needless to say I was unhappy. . Thank you for asking .
Donna HThank you for your services. Thank you for everything. Clearly appreciate it. May the God bless you and thank you all for being so kind.
ALICIA A | Overall ExperienceEric was an excellent associate. He went above and beyond to make sure I had the proper equipment. Thank and for his service I will be recommending this UHaul store.
erik tEverything was above for future reference. Please make sure bathrooms are working when it’s inconvenient when it’s not thank you.
Jennie V | Overall ExperienceNot much...maybe slashing rates:-)
Carl CI use Uhaul to restock my LLC. THEIR EQUIPMENT IS TOP-NOTCH LIKE MY LLC
Ronald OEasy Peasy lemon squeezy!
Jim MIt would be great if there was not such grippy rubber mats in your cargo vans. It made it difficult to slide my furniture into. Otherwise you have FANTASTIC vehicles and a great staff.
Richard EMy experience as a customer is consistently excellent and I can't think of anything that needs to improve at this time.
Donald WJust keep hiring good people.
Stephen DMost Excellent
cederick cIf the same service provided me is provided to other customers, you surely are on the right tract for great customer service. Keep up the good work.
WILLIAM BGreat!!!!
Ronald OTell them to check everything BEFORE they leave not after. I got an email telling me to verify the license after I had already left.
Ray RN/A
Gerald LWell the 1st truck assigned to me was dirty, driver door didn't close properly, and the light said it needed an oil service. Otherwise, no problems. Easy check in and return, friendly staff, clean facility, efficient process. I would definitely recommend your site to others and will just you're services again. Thank you
Michelle HAs far as the building and how the set up is its safe and the people that work there that helped me overall they did a good job .keep up the good work
Vincent L | First ImpressionsI had the trip was good the headlights I didn’t know where they were so
Michael J | First ImpressionsThe people that work there are friendly and helpful
jeri b | First ImpressionsStorage was great! The facility was always clean, very well maintained, and sanitized. The staff was kind, and Mr. Torres was extremely helpful to me and my family.
willie d | Overall ExperienceNeed more flat moving dollies
GRANT W | First ImpressionsThank you for the service you provided for me doing my rough time to find a place to live, and I will recommend service to friends and family as well, your staff was very helpful and friendly 😀💕👌
Robin E | Overall Experienceawful experience, got a phone call saying my unit had the wrong lock, they offered to put correct one on as i was not in area, then i get a call saying my unit was left open- i informed them i DID not visit my unit. they said "well we dont know what was in ur unit but it doesnt seem like anything was taken" unit was very clearly brokwn into, stuff dumped out, boxes broken and ripped. they offered to lock it until we could come. we are both first responders and cant just come whenever, there was no rush as they said it was a locked unit. got another call saying there was no lock on so they added one, we came down to see our unit a mess. there should be protocol with you "MAX SECURITY" you claim you have on the sign in your front office- someone should review footage when a unit is LEFT OPEN and i clearly stated i WAS NOT IN MY UNIT RECENTLY. and of course no managers answer their phones. they said after 10pm its a free for all with no security or alarms. their little sign states otherwise. ridiculous
Haylee A | Overall ExperienceVery good 👍
Jeffrey W | Overall ExperienceThe free lock was not in the storage room. The door was locked with a wire type lock that I had to remove with difficulty.
Michael B | Online Move InThe 1st day I moved was crazy, everything that could happened bad happened. U-haul personnel including the 1 800 number at. 10:30 that evening sympathize with me. They gave me the up most respect, Courtesy, and their willingness to help me out. I have never received from any company such caring attitudes. I tip my hat off to them. Including when I went to check out, I had initiated staying only 1 Month 2 max. Because of the warm welcome I got, I kept my items there for 6 Months until I actually found a new home. Only because I knew U- haul was clean & safe. My son purchased a storage about 5 miles from where I was before I moved. His storage was broken into and over $3,000 of merchandise was stolen. They have all outside storages, Lancaster have wind storms, when we went to pick up his items, I wanted to cry for him. Everything was full of dust, we had to wear 2 mass and kept sneezing & couching. All he could say was Mom, I regret not going to U-haul like you did.
LISA H | Overall ExperienceStaff was friendly, but it felt like no one had any answers to anything. I was trying to move out of storage and into a U-Box for moving, and it took multiple visits to get things arranged, and even after confirming the day before, it took an hour and 40 mins to get access to the box. Then I was told that the app is always screwed up, so ignore it, and I could just throw away my card key because they knew I was out. Nice people, but seemed waaay under trained. (And the dim lighting made the place creepy, especially with the weird people who wandered around in there…)
Julia A | Overall ExperienceJessie was very polite and helpful during the move out process my only critique is the check in process was very very slow employees was not trained well...but the mgr came in: very nice and got the everyone out pretty quickly
Marla C | Overall ExperienceI'm a disabled veteran and they were wonderful to deal with thank you
Frank O | Overall ExperienceEmployees were very rude and non helpful
Tijouri J | Online Move InSuper nice and friendly
tyler m | First Impressions1. The facility lacks clear instructions regarding security access. Consequently, users keep setting off ear-splitting alarms. There should be clearer instructions on signs as to enabling and disabling alarms. 2. After-hour access is not good. There are no signs indicating when after hours access ends. There is a phone number given in case of problems, but no one answered when I called and texted. 3. One of the two shipping doors was broken. I damaged my car ($2-$3,000) trying to get out of the loading area. Of the three restrooms, one could not be accessed using the card and the other two were out of commission. This is pretty bad. For the money that is being charged for space rental, the facility is substantially sub-par with comparable facilities.
ETIENNE O | Overall ExperienceAndy exceeded our expectations! Thanks so much!
Karen D | Overall ExperienceThanks to all! Very friendly staff!!
GREGORY F | Overall ExperienceThe lights do not come on after you have placed your card in the slot. You must walk to the end of the facility before any lights come on. And You Better Be FAST.
Menda L | First ImpressionsI have issues with the truck cost. Who do I contact?
Charlyn S | Online Move InA lhe carts were locked up and had to unload a 26' truck by hand wtih a long walk
Thomas M | Online Move InFirst off, would like to say the in-store employees were excellent, very helpful and I appreciate that. But the online person is not very clear give wrong information and wasn’t helpful at all. Well was barely helpful, but my overall experience with the people inside the facility was great thank you.
Catrice S | Online Move InThank you guys!
tyresha b | Overall ExperienceI'm a very satisfied customer.
Christina G | First Impressions"Thank you very much to All your Staff from good customer service to Clean units & great prices!"
Lucy F | Overall ExperienceVery clean and felt safe entering and exiting. Only suggestion would be is to put dollies back.
victoria m | Overall ExperienceCost to much
Roxanne B | Overall ExperienceWhen I opened my unit there was a rat box in there (which I left). This is my first time using your storage is this standard procedure? If not, when can someone from your staff remove it.
Debra T | First ImpressionsAndy was very helpful about. My situation. I would recommend. This facility to anybody.
Christopher A | Overall ExperienceThe guy who opened the facility. Did not want to be there. And was not helpful saying that only the manager can do that and he's not here.
Salvador V | Overall ExperienceGreat Team at this locaiton!
Nitin C | Overall ExperienceNeeds more moving/ storage carts available
Tyler B | Overall ExperienceThe last 2 occasions I came to bring items to my storage, there seems to be a lack of carts to transport your items. Have to walk arnd facility to look for cart.
JESSE W | First ImpressionsThe Manager Andy was A Great Help when Ever I had a Concern, or was Worried about Something. Thanks Again for all your Help !
GINA G | Overall ExperienceThe facility is very clean and well maintained. The staff is very professional and helpful.
ERICA B | Overall ExperienceI will never ever rent the u haul boxes ever again. Terrible experience.
Doris J | Online Move InI am still thinking about whether I would recommend UHaul storage to anyone due to the fact that I was clueless as to realizing the roof had leaked during the time I had my belongings stored. If there was any indicator that it had been leaking I certainly would have secured and stored a practically new mattress differently. I had not taken insurance out.. at the time I was the person paying for my Mothers storage. She had to placed in a elderly care home due to her dementia and heart condition. The cost each month was enough as it was without any additional cost for insurance. The mattress that got wet was the one that was up against the wall and it was in the bottom that was stained. Wish it had been the box springs.. since the box springs was the mattress facing in towards the center where I could walk and see I didn’t notice any water . Such is life right?? Anyway this is my story the end Nancy Kellogg
NANCY K | Overall ExperiencePositive experience with UHaul
Carl K | Overall ExperienceOutside the loading area was always dirty. The toilets never had toilet paper or hand towels to dry your hands. Trashcan receptacles were always full. Other than that everything was good.
CARLOS M | Overall ExperienceI cleaned out my storage unit early. When I asked for the prorated refund, the guy helping me said that U-hual doesn't provide refunds. I respectfully request to speak with someone from the corporate office about this as soon as possible.
Michael S | Overall ExperienceThat you all for your help!
kimberly b | First ImpressionsThe facility changes quality from having 6 moving carts to having 2 and the restrooms are out of service a lot. The basics are always great and staff are generally helpful.
johan w | Overall ExperienceThank you for closing my storage unit out online.
Candis C | Overall ExperienceEveryone is always super knowledgeable and helpful. Their internal communication is on point. I’ve experienced great loss and a break up since renting two units here and the staff has consistently wowed with great customer care. Andy has been extremely helpful but the entire staff has also been just as capable and efficient.
Tatianna M | Overall ExperienceGreat costumer service
Ismael L | Overall ExperienceUHaul policy very bad customer service in able to speak with UHaul customer service without being on hold for more than an hour for your disrepresentaive IMMEDIATE SERVICE EVERYTHING IS GO ON LINE TO SOLVE YOUR PROBLEM THAT DOESNT EVEN ANSWER YOUR QUESTION !!! No rental pro rates when emptying in middle of the rental cycle !!!
LAURI C | Overall ExperienceClean facilities and very helpful staff
John T | First ImpressionsAndy was excellent and helpful thank you
FRANCHESKA J | Overall ExperienceI'm so bless to have the help I've experienced with uhaul some of the nicest friendly people. I'd recommend and one to put the furniture at uhaul. God bless them all especially andy.god bless you.
Aleasia J | Overall ExperienceAndy was amazing, thank you for all the help.
teresa s | First Impressions👍😊
Peggy M | First ImpressionsAlmacenes muy limpios y la temperatura muy adecuada , recomiendo este centro de almacenamiento de mi parte quede muy satisfecho
Dagoberto R | Overall ExperienceLots of roaches. Also rented a. Uhaul 20ft truck and they never cleaned the trailer. It had feces smeared on the floor and the side wall of the inside in the trailer and smelled horrible. Didn’t give me a receipt after they charged my card when I returned the uhaul
Jose R | Overall ExperienceThere was a mix up on a reservation however Andy Valencia handled it and I left happy in what could have escalated into me being very unsatisfied.
Carl K | First ImpressionsAlways convient and adorable
Tyler B | First ImpressionsManager, was really nice and Professional to me when I was moving all my stuff to Storage. We need more People like him to Help us with Our Difficulties. When we are going through tuff times. Thanks, for all the great help ! I really appreciate the nice and friendly Customer Service. Gina Galindo.
GINA G | First ImpressionsThe rear Door on my Truck. would Not Close due to a white plastic piece above the open door. Had a deliveryman nit happened by....we woukd not have been able to move our goods to storage.. you need a cold drink machine in the office for clients.
Lennore M | First ImpressionsI love it because you can do self storage and rent a truck. It’s like all at once.
Jasmine S | Online Move InVery happy when you haul when I need it a storage they were there for me but I needed a truck they were there for me very satisfied
JAMES J | Overall ExperienceThe U-Haul unit was an okay level of cleanliness. My unit was locked up saying I didn't pay rent when it shouldn't have been. I had to take extra time to go to the front office to get it settled. Luckily that was a time when the front office was open. I submitted a request for move out online and it didn't get processed until I called the office 3+ weeks later requesting it to be done.
Taylor L | Overall ExperienceVery nice and convenient for me.
Terree J | First ImpressionsBad doors always broken trash in places
Quinesha R | Overall ExperienceI was given a unit that was not clean and not empty. 4 chairs, a table, a small gas motor, and a large whole-house water filter were still in there.
Michael R | First ImpressionsIt must of been a rough day from one of your employees. At least the one that helped me. Was not happy that the computer he was using was taking so long to load. He said a few things verbally that he should of not said in front of me. Also the day I got my storage unit, both doors that give you access in the back were broken., and the three times I have accessed the storage the alarm goes off. I hope this experience gets better. Lancaster CA
Honey F | First ImpressionsI did not believe I claim a professional A nice and professional that employees are I would definitely recommend friend and family 100%
JAMES J | First ImpressionsTHANK YOU!!
Michael A | First ImpressionsThe facility looked good, but there was a slight urine smell. It could have been from an animal.
Willie G | Overall ExperienceVery helpful and fast service
Jose R | First ImpressionsGreat place to store your treasures!
TERRY H | Overall ExperienceI didn't like that I had to retrieve my own uhaul truck, do the walk around alone and log the mileage myself. Although I only traveled between 7 to 9 miles and the gas indicator didn't budge, I was still charged for extra mileage. Other than that, my experience with UHAUL was good😊
Terrilyn M | First ImpressionsThe staff of this U-Haul has always been kind considerate and understanding and I just appreciate them so much thank you
YOLANDA H | Overall ExperienceGirl acted like I was bothering her! Not friendly or helpful at all!
Regina L | First ImpressionsVanessa is awesome!
Mandi L | First Impressionsvery friendly, very fast, very clean. Couldn't have asked for more.
James F | First ImpressionsOnly thing is I rented a storage unit that was shown to me in the rental office for the size of 5X7X10 that is not true. The unit is 5X7X 7 . The unit is not 10 ft high like my rental contract says and what was shown to me.
Barry W | First ImpressionsI set up automatic payment, they even had my credit card on file. They did not charge me, and on top of that they charged me a 29.00 late fee. When I called all said was there was nothing they could do.
michael c | Overall ExperienceStaff there were extremely helpful and accommodating. Refreshing to see that especially these days when good customer service is almost impossible to find
Jaunice H | First Impressions(1) My family received several emails regarding the lock not being on the unit properly but we each live hour and a half to two hours away; having no recourse with a situation like that was stressful because of the protection of our things. (2) The area was ALWAYS clean and very well lit!
Gwendolyn S | Overall ExperienceAbove and beyond customer service. The place is soo clean.
debbie w | First ImpressionsTeam Fast And Friendly Customer Service,Thank You So Much Guys !!!
JOELITO N | Overall ExperienceThe person on the phone should tell you everything I needed to rent the unit. 3 names, addresses and phone numbers. I didn’t need that much information to rent the truck.
michael c | First ImpressionsThe office is very helpful Michael Was awesome very friendly very professional. And I would like to think everybody has a Lancaster U-Haul on Avenue J for being awesome
YOLANDA H | First ImpressionsMike was exceptionally helpful through my stay.
KAREN W | Overall ExperienceMe encantaría que estuviera disponible el acceso las 24 hr para descargar y cargar out . Muchas veces las personas no tienen tiempo en el día por el horario de trabajo . Es todo gracias 🤩
MARISA L | First ImpressionsTemperature very hot inside during the summer. Witnessed over 100 degrees on a few occasions.
Michael R | Overall ExperienceI love the staff attitude and the place is clean and neat and the way it’s set up is awesome and the price range are the best.
Jasmin C | First ImpressionsMy only issue is that when reservations are made online they should be accurate. I went into the location expecting to have my storage and it wasn't available....I have moved from another state and this would be a bad situation once the movers arrived.
Kandice j | First ImpressionsA couple of incidents with rats but it’s to be expected in the desert.
Brittany M | Overall ExperienceThe manger Vanessa is great.. Very friendly and professional, always has a smile on her face although I cant see it, she but sounds happy...Weird but true.
Seana M | Online Move InI tried to rent a space in person the day before booking this space online. The person I spoke to at the rental office told me there were no spaces available and could not tell me when spaces might become available. He was rude and extremely unhelpful, which led me to complete the transaction online. The other staff members I dealt with at this facility were very helpful though, especially Jessica.
Jeremy P | Online Move InI was at the storage unloading and it happened to be after hours and I was able to get in and out until I was able to lock up the storage. I was trying to empty the storage out Saturday night 7/24/21 and I was locked out with all of my stuff out in the walk ways and my unit open and was not able to go back in to at least close up the unit. Cause of this my stuff was out and unit was open. Cause of being locked out of the facility I feel it was not a secure place to store any of my belongings and I will not rent a storage or refer the facility to anyone
Allyson S | Overall ExperiencePerson who helped in front office was great!!
MARSHALL Z | First ImpressionsThe staff was amazing and very helpful. Loved how they were attentive
Elizabeth R | Overall ExperienceAll is good but you never answer your phones. If I ever had any needs, I would have to come to the facility. Didn't like that at all.
Lary H | Overall ExperienceMichael was very friendly and helped me with renting a storage unit. He went above and beyond and made the experience, a pleasant one!
Adam H | First ImpressionsThe young man that took care of me was very rude he really treated me like he didn't wonna work very unedself splintery. He didn't really try to be a nice person.hickies on his neck horrible. Hat turned backwards.we waited for awhile in line im handicap. He said he was in the back in the sun. While nobody was getting any help.it was sad. But i like your store so ill just deal with it.thank you.
Aleasia J | First ImpressionsExceptional service
Annexis T | First ImpressionsMuuy buen servisio
gilberto j | Overall ExperienceLove the people, they were so nice and helpful!! Am excited about this place!!!
JUANIS K | First ImpressionsStaff is professional and curtious. made it easy to move in and just as easy to move out. My storage was safe and secure, I had no worries.
Jesse V | Overall ExperienceExtremely helpful friendly staff!
GREGORY F | First ImpressionsNo problems to report...
Pastor M | Overall ExperienceThere was no lock had to go to the office. The customer service reps were very helpful I had trouble getting in with the passcode. They gave me a card and that works but then I lost my card and had trouble with the passcode. So the passcode must not be any good I found my card in the car thank you.
Gail R | Online Move InPart of the reason that we left the storage early was because of the rate increase
Traci W | Overall ExperienceJust confirming my refund for the truck . As it will be returned this afternoon .
Jenny S | Overall ExperienceUneven rolling areas with cart causes stack movement, also mattress storage should be away from cart path sometimes have to move around a large mattress sliding out from whence it came . Clean storage unit, thank you .
Robert M | First ImpressionsHours of operation should be extended 1-hour(8pm PST). The security system only allows the small door to open when the key gets swiped making it inconvenient to get big furniture through. Or at least making so that the double doors are useable after 7pm PST and you just have to swipe the card to get in.
Elio C | First ImpressionsExcellent service and very clean spaces!
TERRY H | First ImpressionsThis has been an incredibly difficult time for our family, but Uhaul has made this time in our lives more manageable. Thank you kindly for being here for us... even in a WORLD CRISIS.
Gwendolyn S | Overall ExperienceEven when I was impatient, the associate was a constant professional.
Bonnie G | First ImpressionsI had no issues. Everything went smooth
Lisa G | First ImpressionsAyul was very friendly and helpful during the storage move in and the one-way truck and trailer return.
Russ H | First ImpressionsI would use you guys again, no doubt
Lee C | Overall ExperienceThank you
Candelaria D | Overall ExperienceSensor lights turn off while I’m inside and In front of the storage unit I had to keep walking to the end to turn the lights back on
MONIQUE M | Overall ExperienceService was great! 24 hour access would have been very beneficial.
Christopher C | Overall ExperienceEasy fast and convenient with no delays or issues to sign up online and access the storage.
Mark M | Online Move InThey Are very Friendly ,Good Customer Service.
joelito n | Overall ExperienceIt was difficult to communicate. Called several times. Finally got someone who took a message but never heard back from anyone. Also, no response to an email.
Robert K | Overall ExperienceI found my experience with U Haul expedient , convenient, and satisfying. I would recommend this business to my family and friends Thanks !
David G | First ImpressionsVanessa and her staff are fantastic people. Always ready to help
Dora Z | Overall ExperienceYour support staff and management at this location are top notch and that really made a difference in our storage stay with you. The irony in all of this is we started with this facility when our home was put on the market in mid July of last year. We initially didn’t like the fact that rodent boxes were in the units themselves. A support staff member at another location here in Lancaster, Sierra Highway and Avenue L who is a former student of mine, told me the 411 on the rodent boxes and that changed my mind for the positive. Our home sold in 24 hours after being listed and we ended up with 6 storage units, two of which were at this facility and the last one ended up being the unit we initially started with back in June of 2020, unit 1017. I highly commend and will recommend this site to family and friends. A special shout-out to the Assitant Manager Michael at this site and Eric J. for being top notch employees as well as the staffs at this site and Sierra Highway and Avenue L. Your attention to detail really made a difference for me and my Family and we Thank You!! Dr. John P. Crocker Jr. and Family!!
JOHN C | Overall ExperienceI was charged for two storage locks because I was told I needed two and discovered that I didn't need to buy them because Steven who was a rude Uhaul employee gave me two extra locks for free after moving my personal belongings into my Uhaul storage. It is a scam. I called Vanessa who is the manager at the store to give my complaint but the store manager never called me back. What am I going to do with two extra storage locks?? I find that extremely unprofessional and disrespectful. Uhaul makes you buy the Uhaul locks and after moving in, they give you free Uhaul locks. So why does Uhaul sell you locks and after moving your stuff into their storage give YOU 2 free locks???? Does not make any sense.
Lester L | First ImpressionsThanks to yourself and your staff. Easy rent and return experience.
richard a | First ImpressionsThe staff was outstanding helped me on a number of occasions. The facility is clean and well protected. Always felt safe being there. Would definitely go back. Thank you.
David A | Overall ExperienceFransico was very helpful we really appreciated all his help he went above and beyond to help us all the staff here are really great
JASON G | First ImpressionsOn Nov 12th I reported my items stolen. Uhaul rep told me they would file a claim which they never did.After I called again a gentle finally filed the claim for me. My claim eventually was denied because it was no force entry per Vanessa the manager for Lancaster Site. DOnt tell me to read the contact, I know what it says. With all the camera this facility has no one was willing to at least check the camera to see someone going in and out of my storage. I had 2 tv's 50in and 46 in, my daughter shoes and her Keurig stolen and Uhaul will not take responsibility. I would never recommend your company. I am a traveling healthcare worker and can not believe what has happened. My things was only in the unit 4 months.
Christina C | Overall ExperienceI was nervous about getting a storage unit but the security measures are great! They could have been explained a little better but it’s nothing you can’t figure out in a minute or two. The staff is fast, friendly, and professional. I would not hesitate to use this storage facility again and will recommend it to anyone I know who needs it. Thank you!
Michael J | Overall ExperienceOver charged! Hidden fees! If I wasn't rushed out of my home I would have found a different place!
Alexandra P | Online Move InI had no problems there , sometimes I just felt scared going alone , because anyone could enter the building, There was never an attendant anywhere to watch ,,,
Debra B | Overall ExperienceI LOVE THIS PLACE. GREAT STAFF. VERY ACCOMMODATING. HUGE SPACE. CLEAN. DUST FREE. INDOORS. CLIMATE CONTROLLED. WELL LIT. EASY ACCESS. CONVENIENCE HOURS. ALL NECESSARY SUPPLIES AVAILABLE. NO WORRIES ABOUT MY ART WORK MELTING OR UPHOLSTERY FABRICS OR MATTRESSES GETTING IRRETRIEVABLY DUSTY,
anna l | First ImpressionsI paid for a temperature controlled environment to protect my pictures, videos, and keepsakes. More than three times I came to the storage to get something and found the temperature well over 90. I contacted the office the first time and they said the manager was on the way and would take care of it. I came again a few days later 90+ degrees, and again a week later, over 90 degrees. Waste of money.
Amy B | Overall ExperienceI made a reservation over a month ago. When I showed up they rented out my unit and were not able to help other than offering two deprecate units in completely different locations at $60 more a month. Poor management.
RYAN N | First ImpressionsReally enjoyed it hate leaving. Will hopefully store stuff with uhaul again. Although I will never rent a truck, car hauler or trailer from Uhaul I am having the worst experience with it. And no care I n the world for feelings of a Army Veteran battling PTSD with severe anxiety. If anything they are making it worse.
Christine G | Overall ExperienceBusy place but well staffed and straight forward!
michael t | Overall ExperienceThe staff and the facilities were above exceptional for my use. My only negative feedback is that I would hope you could staff more associates to be checking people through the line. I had a medical emergency with my mother and for the first time in my life had to express to the other customers in line I needed to be served right away and get my 91 year old mother to her sr appt. several actually said I had no problem with you going next and I thanked all of them for allowing me to do so. The employee was fast and just perfect getting me all fixed up with rental of truck dolly and on my way. So grateful for your services available.
NANCY K | First ImpressionsThe process from beginning to move in was extremely simple and very convenient for myself and my busy schedule.
Robert O | Online Move InI enjoyed the staff, pretty oriented and very professional... walked me throughput the whole process. 👍
maria a | First ImpressionsThank you U-Haul for your service, my experience was excellent and I will recommend because of the excellent service I had.. I had other rental before and it was not clean as this site on West Ave J thanks again Mrs S. Richard
sheree r | Overall ExperienceEverything and.everybody was great.thank you u-haul....
Joseph B | Overall ExperienceThe staff is always very kind, friendly, and knowledgeable.
Mikki M | Online Move InVanessa made it very easy and always provides outstanding customer service.
Dorian F | First ImpressionsMy representative JR was very helpful!! I will definitely recommend friends and family!!
Armando H | First ImpressionsThank u for being patient with me. Was extremely tired n exhausted.
shauna c | First ImpressionsI could never get a hold of anyone in the office. I have ledt several messages with the manager for my account and she never called back. Not dealing with uhaul anymore.
Sabrina R | Overall ExperienceNo comments
Fernadno H | Overall ExperienceU-Haul has a very knowledgeable and courteous staff thank you U-Haul
Dan K | First ImpressionsEveryone there was so nice and helpful...and made our move during the holidays less stressful...
Peggy W | First ImpressionsEveryone was very friendly and helpful!
Cheryl B | First ImpressionsGreat experience
Narda D | Overall ExperienceThe swipe card didn't work, the keypad didn't work. Yesterday I went to load items in storage and I wasn't even in the system. The swipe card works now but the alarm on the unit (1230)still goes off.
Dean M | First ImpressionsGood customer service.
Jimmie M | First ImpressionsMade me buy one of there locks when on line it says you could bring your own ! I was given the impression the first month was free on line when I got there I was told no you have to rent a truck to
Tracy K | First ImpressionsOnly problem I had was not informed at time of reservation of U-haul and trailer that I would not be able to use ramp. other than that all was great.
Christine G | First ImpressionsSetting everything up was easy & fast. When it came time for me to enter my unit at 8:30pm I was denied entry when I called the manager she wasn't at all helpful or apologetic for the inconvenience.
Najah O | First ImpressionsWill Definitely be using them if ever needed in the future! Already recommended some friends their way.
Melissa V | Overall ExperienceThe staff was great and extremely helpful.
Danielle G | First ImpressionsJay(?) individual who showed us where are unit was located did not know where it was at; therefore, we got a nice tour of the area! Told us not necessary to check in each time, especially during hour
janet r | First ImpressionsI honestly have never had a better experience as far as customer service and or support, I will definitely use uhaul again and will always recommend you. Five stars*****
Ruben M | Overall ExperienceVery affordable
Douglas B | Overall ExperienceU appreciate such kind,pleasant,efficient and caring service i received with uhaul and storage on west avenue J,services were done in a timely manner
Carla G | First ImpressionsStorage unit was clean, it was too far from entrance, having those solely help us. But I am a elderly woman with a unsteady gait,"about having handicap units closer to the entrance". Thanks Maxine
Maxine O | First ImpressionsEveryone was very helpful
Lezlie M | First Impressionsgreat service
Annika T | Overall ExperienceA job well done for being a newly opened site!
Micheal S | Overall ExperienceGreat customer service from the manager to the staff. Very attentive to all questions with answers.
Rolf B | First ImpressionsThis place is disturbing and I can't believe the attitude of a few of the staff working here. I am 100% disappointed with the service and simply can't believe how some people are even working here.
Diana A | First ImpressionsVery nice, very helpful
joy m | First ImpressionsI was impressed with the staff at both Lancaster locations. I do not see that very often.
lydia a | First ImpressionsThe lack of communication or understanding of time or the availability to have access to unit was poor. Causing to pay for extra day of uhaul truck and extra storage unit.
monica a | First ImpressionsThe only improvement i would suggest is some larger than 10 x 10 units. Other than that every thing worked out great
anton k | First ImpressionsAwesome Service!! These people were great!!
JOSEPH A | First ImpressionsThe staff was nice and helpful. The facility is still being transformed from a retail store, so it was kind of a mess, with lots of painting, & no signs on where anything was, or where to park.
Julia A | Overall ExperienceStored my uboxes at this facility while in between moves. Great decision.
john p | Overall Experience