Customer Reviews for U-Haul Moving & Storage of West Davenport

3,232 reviews

3616 W Kimberly Rd   Davenport, IA 52806

(563) 293-2673

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(563) 293-2673

3616 W Kimberly Rd
Davenport, IA 52806

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Maybe try treating people the way you'd like to be treated. I. Made sure I did not misstreat anyone I kept my end of the Bargain and I did not raise my voice once. You don't abuse the customers like we're just a piece of shit. And also make your policy is clear if you want someone to know what your policy is instead of lying. Don't falsely accuse people of what you are guilty of. Not only that, but he changed his mind about us Renting the vehicle for another day which we were told We were able to but then when he finds out It wasn't dropped off at his location. He decides to lie and say We can't rent it out for another day and he had another customer coming the next morning for a vehicle that he did not even have in his possession. Then he demanded that we take the Vehicle back up to him Like as if we could vape it there .

Christopher Williamson 
Rating:
5.0

The inside cab was a little dirty but I was able to clean it up at a local gas station. Also the gas tank was only half full. I was expecting a full tank of gas as is customary when renting vehicles. It was an added stop that I did not expect at the beginning of a long journey. You should rent trucks with full tanks of gas for a better experience.

Steve Kulcsar 
Rating:
5.0

Customer did not leave a comment.

Trevor Niedert  |  Online Move In 
Rating:
5.0

Less waiting times. More staff to get guests through faster

Anthony Morgan 
Rating:
5.0

Pick up went smooth. Employee that check me in was helpful and knowledgeable. I really have no complaints

Daveq Kaas 
Rating:
3.0

Customer did not leave a comment.

Amanda Sickles 
Rating:
5.0

Customer did not leave a comment.

Karissa Lafrenz 
Rating:
5.0

Keith was great to work with, made sure I was happy with the installation of the hitch he put on my small SUV. Showed me the different bike racks they had in stock and more they would get in for me on their website. I would definitely recommend going here if you are looking for a hitch, very professional and knowledgeable.

JULIE SCHNERRE 
Rating:
5.0

Y’all should accommodate win if they put in extra gas. We should be reimbursed for it instead of you guys being able to keep the gas and do whatever with it like people have money to be just giving it away like that.

tanhia light 
Rating:
5.0

Fast available equipment clean

MARK SCHNEIDER 
Rating:
4.0

Customer did not leave a comment.

melissa smith 
Rating:
5.0

Customer did not leave a comment.

Troy Bevans 
Rating:
5.0

Customer did not leave a comment.

Kevin Mcgee 
Rating:
5.0

The trailer was ready to go, the staff did a great job. Unfortunately they were having computer problems when I got there. (not their fault) I had also used the app on Iphone to reserve the trailer, but was kicked out when I entered my credit card - 2 times. I was able to reserve it on my computer. This is not a reflection on the location, but needs attention

Dan Radke 
Rating:
4.0

Customer did not leave a comment.

Ashley Trott 
Rating:
5.0

Customer did not leave a comment.

Reketta Paul 
Rating:
4.0

Customer did not leave a comment.

Treonez Horton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael blocker 
Rating:
5.0

Customer did not leave a comment.

Jon Czarnetzki 
Rating:
5.0

Customer did not leave a comment.

james p baldwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry Norgren  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DALE OLDEROG 
Rating:
1.0

Worst customer service I have ever experienced. Penske is certainly the way to go and who I would and will recommend here on out. Uhaul worst ever!!!!!

STEPHEN NAREAU 
Rating:
5.0

Customer did not leave a comment.

leon SCHOENFELD 
Rating:
5.0

First time customer. Excellent customer service!! I will recommend to others and will definitely use this location again in the future.

Rhonda Knapper 
Rating:
5.0

Easy to find location, great service. The veto was ready no waiting.

JOHN GAMBLE 
Rating:
5.0

Customer did not leave a comment.

Wilmer Lacruz 
Rating:
5.0

Customer did not leave a comment.

Willie Johnson 
Rating:
5.0

Customer did not leave a comment.

DAVID MILLEVILLE 
Rating:
5.0

Customer did not leave a comment.

Bryan Smith 
Rating:
4.0

Customer did not leave a comment.

lisa pence 
Rating:
4.0

Somebody had their U-haul truck blocking the unites for over 48 hours. they had the truck back up to the unit door with boxes, tables and blankets from top to bottom on the trunk blocking between the truck and the unit door. They also had their pickup truck parked next to the building. They looked like they were living out of the truck and storage unit. This made it hard for us to access and move into our unit. The people never left their pick up truck. Someone should walk the grounds during the day or before leaving at night.

Jodee Gravert  |  Overall Experience 
Rating:
4.0

The truck I use had a very loose steering, plus 2 times why putting the truck into gear it didn’t go into gear it jump into gear. (This was told to a gentlemen at the site) . Head lights were not very good low and high beam.

Michael McQueen 
Rating:
5.0

efficient, professional staff good inventory of supplies the vehicles we need are always available and ready to go

LISA CORCORAN 
Rating:
5.0

Great customer service at both locations.

Jenna McDonnough 
Rating:
5.0

Great customer service very knowledgeable staff!

jason heath 
Rating:
3.0

Guy was grumpy said the truck was filthy and I needed to sweep it out, it wasn’t. I had picked up a few scraps I found on the floor and the ropes the movers used to load. Was charged $25 so he could get the dust out

Angela Merceri 
Rating:
4.0

Customer did not leave a comment.

Thomas Baker 
Rating:
5.0

I do believe it was keith s. Who helped me. I had a car trailer and pulled off to unload it. He came out unasked and helped me unload, and got me out of their asap. Extremely friendly and inviting gentlemen 10/10 experience.

anthony morrell 
Rating:
5.0

App. For returning. Location settings. Or location did not want to read and would not let me scan the location barcode

Robin Hancks 
Rating:
5.0

Gas gauge wasn't the same as listed on contract

DAVID MILLEVILLE 
Rating:
5.0

Customer did not leave a comment.

Heidi Swan 
Rating:
5.0

Keith was very kind, and professional

Angi Allen 
Rating:
4.0

Good workers

Walter Hickman 
Rating:
5.0

Customer did not leave a comment.

Jake Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID DUANE 
Rating:
5.0

Love your store!!

AARON GRAY 
Rating:
1.0

Alarms that don’t notify any one. Cameras that don’t show people stealing my stuff. Stuff stolen for two weeks and no one notices the lock is cut off. It would take a Uhaul truck to steal my stuff an no one notices. You want me to give you a good review for you utter lack of concern or security for my items. Forget it! Worst experience of my like. Happy to spread the word about the usless UHaul experience.

Newell Seal  |  Overall Experience 
Rating:
5.0

I can't think of anything to improve, I had a turn signal not working for the trailer and instead of turning me away they helped me diagnose the issue and fix it so I could still use the trailer.

James Moran 
Rating:
5.0

Customer did not leave a comment.

Andrea Elliott 
Rating:
5.0

Customer did not leave a comment.

Donn Gear 
Rating:
5.0

Customer did not leave a comment.

DAVID DUANE 
Rating:
5.0

Customer did not leave a comment.

Michael Mcqueen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doug Martens 
Rating:
5.0

None

David Duane 
Rating:
5.0

Customer did not leave a comment.

BIANCA JACKSON  |  Overall Experience 
Rating:
5.0

This is the W. Kimberly Rd., the old Kmart area. I don’t usually write reviews. But these guys were amazing the gentleman that did the paperwork and handed over the keys was very kind and very professional. Thank you so much.

ANTONIETTA VITALE 
Rating:
5.0

Customer did not leave a comment.

Brandon Nelson 
Rating:
5.0

Fast service friendly staff.

Jorge Chavez 
Rating:
5.0

Customer did not leave a comment.

Judy Cox  |  Overall Experience 
Rating:
5.0

The cost started to rise.

Henry anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brennah Humphries 
Rating:
2.0

Customer did not leave a comment.

MOHAMMED FTTIL 
Rating:
4.0

Customer did not leave a comment.

Chad Hallmann 
Rating:
5.0

Nothing thanks

Richard Schnoor 
Rating:
1.0

Customer did not leave a comment.

Miguel Angel 
Rating:
5.0

Not a whole lot needs to be done/changed!!! The staff was Very helpful and accommodating!

Stan Ingles 
Rating:
5.0

Personnel were very helpful.

David Duane 
Rating:
5.0

Great customer service

Tami wilson  |  Overall Experience 
Rating:
5.0

Appreciated the consistency in the monthly rate and security at the location. Thank you all.

Ricardo Reeves  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindsay Poling 
Rating:
5.0

Great

John Lafrenz 
Rating:
4.0

The team was great

Ken Lane  |  Overall Experience 
Rating:
5.0

I reserved a 6' × 12' trailer with a drop down tailgate. After looking over the trailer I reserved, we determined the tailgate opening was not wide enough to load a Can Am Ryker, which is 4' 11" wide at the widest part of the front wheels. I looked at another trailer of the same size, but with a much shorter drop down tailgate, I determined it will work. The U-Haul employee, who I believe is the manager, had no problem whatsoever changing my reservation over to a different trailer. This U-Haul location had about everything a customer would need for moving anything. It is a very professional operation. I rented the trailer for 12 hours. Since it took me longer to use the trailer, I would not have been able to return it by closing time. I was told to bring it back the next day in the morning. I was treated like a God at this location. It's the reason why I am their repeat customer.

Thomas Stillings 
Rating:
5.0

The evening we went in, there were the nicest funniest guys! We had great service. Everything was explained well and questions were answered. When we returned the U-Haul there was once again, another super guy handling the return of the truck. I would 💯% recommend U-Haul to anyone!

Toni Urmie 
Rating:
5.0

Customer did not leave a comment.

Dimenion Putman 
Rating:
5.0

This service was truly great. Quick and easy, no complaints.

james lovejoy 
Rating:
5.0

Customer did not leave a comment.

Jerry Stoefen 
Rating:
5.0

Customer did not leave a comment.

TOOFE RIZK 
Rating:
5.0

Customer did not leave a comment.

Julie Campbell 
Rating:
5.0

Customer did not leave a comment.

TOOFE RIZK 
Rating:
5.0

Ok

EDOH KAKA 
Rating:
5.0

Staff was very courteous and helpful.

Joseph Heredia  |  Online Move In 
Rating:
4.0

None

Silvia Black  |  Online Move In 
Rating:
5.0

I have no recommendations

Marvin Thomas 
Rating:
5.0

Perfect experience. No problems at all.

Mark Berendes 
Rating:
4.0

Check the trucks better. There were items and dirty footprints that I did not do.

Judith Cox 
Rating:
5.0

Customer did not leave a comment.

Denise Timmerman 
Rating:
5.0

Customer did not leave a comment.

GLEN LAMP 
Rating:
5.0

I appreciate the customer service

Nickolas Bryant 
Rating:
5.0

Customer did not leave a comment.

Dean Rock 
Rating:
5.0

Very helpful!

Jess Fiegel 
Rating:
5.0

Customer did not leave a comment.

Betty Washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Morgan 
Rating:
5.0

Customer did not leave a comment.

Toni Urmie  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nathan Wagner 
Rating:
5.0

Customer did not leave a comment.

Patricia Richards 
Rating:
5.0

Customer did not leave a comment.

Jeanne Barr 
Rating:
4.0

Customer did not leave a comment.

Tom King 
Rating:
5.0

Customer did not leave a comment.

Robin Hancks 
Rating:
5.0

Customer did not leave a comment.

Robert Simmons 
Rating:
4.0

Customer did not leave a comment.

Dan Miers 
Rating:
1.0

I was forced to stand outside in freezing temperatures bc the app and website didn’t process my reservation correctly..I will be claiming fraud for my payment due to this and I will never use this dogshit company again. I hope you get I to a car wreck you worthless fucking cunt

JUSTAN CARLSON 
Rating:
3.0

Great Service if you get the manager Martell he explains everything and ask if you have any questions or problems

greg simms 
Rating:
5.0

Customer did not leave a comment.

Helmut Welke 
Rating:
4.0

Customer did not leave a comment.

Niyokie Williams 
Rating:
5.0

Super friendly fast and a great experience

Josh Wisong 
Rating:
5.0

Customer did not leave a comment.

James Gregory 
Rating:
5.0

Customer did not leave a comment.

Roy Castey 
Rating:
5.0

Customer did not leave a comment.

karen ring  |  Overall Experience 
Rating:
4.0

The per mile fee is a bit high decrease please.

Michael Ivy 
Rating:
5.0

Your service and equipment was superior. Thank you so much

mike hammonds 
Rating:
5.0

Mobile pickup sucks ass. Couldn’t get it to work.

John Alt 
Rating:
5.0

Mr. Buckley was outstanding. I will definitely refer all my family and friends to go to the West Kimberly. Excellent customer service!!! 10/10 ⭐⭐⭐⭐⭐

Komanique Johnson 
Rating:
5.0

Friendly and helpful.

Edward Schlue 
Rating:
5.0

Can't think of anything at this time.

Duane Eganhouse 
Rating:
4.0

It’s okay, thanks

Mai Nguyen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Hansen 
Rating:
5.0

Customer did not leave a comment.

Thomas Graves 
Rating:
5.0

The person helping me ended up making sure that I had the proper hook up needed for my set up. Very good job! Thanks

Mark Hewlett 
Rating:
5.0

Brandon was particularly friendly, knowledgeable and helpful. As was his workmate as well, I failed to get his name.

JEFFREY HALSEY  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Amanda Shrum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet Paustian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candace Stokes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila Vens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dexter Fluker  |  Overall Experience 
Rating:
5.0

The staff were helpful and friendly. The facility was always clean and well lit. Would definitely use in the future and refer others.

Erica Morris  |  Overall Experience 
Rating:
5.0

Always clean. Very important.

Judith Cox  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Erin Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie Foster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaun Stapleton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April Thompson  |  Overall Experience 
Rating:
5.0

It’s the best storage place in the Quad Cities!

Stephen Detombe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

george Leslie  |  Overall Experience 
Rating:
1.0

Management and staff were very rude and unprofessional. Once Management and staff knew I was from out of state and staff and Management was very unaccommodating. Would not recommend this location to anyone but but Management probably feels with the lack of competition in the area they can get away with the poor customer service

Terry Cunningham  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

connie bennett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonard Franklin  |  First Impressions 
Rating:
5.0

Majority of the time when I go I notice someone there cleaning, so it’s nice that the facility seems well maintained as far as cleanliness so you know it’s highly unlikely they have any rodent issues.

Brittni Thomas  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

PHILLIP CARRELL  |  Overall Experience 
Rating:
5.0

They have been very helpful to me with my transition to storage while moving

cynthia gathing-morrow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Morton  |  Overall Experience 
Rating:
1.0

Y'all sold my deceased mother's belongings!!!!!!!!!I will never get them back

Emma Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS MCCONNELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Stevens  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

LASHANDA SYKES  |  Overall Experience 
Rating:
5.0

I was very greatful too the staff & manger much appreciated cause of my situation he understands my circumstances with my lupus skin condition In out of University Hospital you don't find too many people that care i'm very thankful an greatful Renita Robinson 🙏

Renita Robinson  |  Overall Experience 
Rating:
4.0

Check in is what I wish it can be every ware.. awesome you Rock..

Paula Mcmath  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet Paustian  |  First Impressions 
Rating:
5.0

Excellent process! Very Easy! Especially appreciate the VERY helpful ENGLISH native speaker on the phone help desk!!!!! and NOT a crazy stupid automated system!!!!!!!! Good Job U-Haul!!! More companies should follow you on this.

Nathan Batey  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joyce Duffey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy Woodson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy Jones  |  Overall Experience 
Rating:
5.0

The staff there was A 100% They were very friendly and they helped me get Exactly what storage Unit to Use

Josh Hinton  |  First Impressions 
Rating:
5.0

Please return my 1st months rent, as I did not use the unit.

Branton Waters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor Howard  |  Overall Experience 
Rating:
4.0

Previous unit had a roof leak and ruined our antiques

Marcia Canny  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brianna maylone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Taylor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lee Schwartz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick McDonald  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Favela  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane Siver  |  First Impressions 
Rating:
5.0

Person staffed was very busy, handling multiple customers/items/phone calls at once. They needed to be brief with the questions I had. They handled the stress well, but seems like more help at the office would provide better service to customers.

KEITH ROTTINGHAUS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shalavondria Crowley  |  Overall Experience 
Rating:
5.0

I like having multiple payment options such as they offer... It was very considerate of a staff member to remove a late fee for me once

KEVIN DZEKUNSKAS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tevor Kilker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie Curry  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

annette thompson  |  Overall Experience 
Rating:
5.0

We didn't get the original truck ordered but a smaller one and ended up leaving slot behind;There were a lot of complications along the way at our end, but; they made sure everything was secure for what my family was able to get by putting the items in storage for us. They went beyond for us and I am so grateful for them. Moving is stressful enough especially when so much was up in the ai. Thank you again for everything!

PATRICIA ROESGER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Matthew Woods  |  First Impressions 
Rating:
5.0

Had a great experience thanks for making our day a little easier

Sherry Murphy  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jodell Bunting  |  First Impressions 
Rating:
5.0

The guys were very friendly and accommodating!

Tammy Likes  |  First Impressions 
Rating:
4.0

The process to get to the U-Haul was a distance the security process was decent.

Davi Caston  |  Overall Experience 
Rating:
5.0

C.J. was very kind, friendly & helpful!

Sheila Vens  |  First Impressions 
Rating:
1.0

The billing was ridiculous! My payments were paid automatically each month from my bank account. More than 3 times my checks were lost (????) and it was an incredible headache!! The office is poorly run! Glad to be done!!

Joseph verdi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd Strom  |  Overall Experience 
Rating:
5.0

I highly recommend the West Kimberly location. Always clean and the staff was great to work with. I have also rented trucks from the Rock Island location twice in the last two months. The staff was stellar there as well. Great Job!!!

Joshua Ehrmann  |  Overall Experience 
Rating:
5.0

Bobbielee was amazing. She made my day!!

Jeffrey Wilson  |  First Impressions 
Rating:
4.0

When we call to make the payment we get out on hold a an hour or so and we get told that they help the person in the store frist then helping the one trying to make a payment and then when I pay a settlement payment I’m getting told that I owe more money to them

Timothy Vogel  |  Overall Experience 
Rating:
2.0

Had some of my things stolen out of my unit

Tanisha Whitelow  |  Overall Experience 
Rating:
1.0

I NEVER rented a unit. Someone was allowed to put one in my name without my ID or signature. I talked to a manager (first name was initials...possibly CJ) who assured me that he would look into this matter and get back to me. No return calls and now this. I would like a phone call at 309 235-0410, letting me know how this matter was resolved.

Diane Vieanne  |  Overall Experience 
Rating:
5.0

Easy reservation over the phone and able to utilize same day. Very clean facility

Brianna Condon  |  First Impressions 
Rating:
4.0

Person behind the counter was very helpful and friendly

Russell Burt  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Heather Chapman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linda Stewart  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ricardo Matthews  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Todd Wagner  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Whitnee Davis  |  Overall Experience 
Rating:
3.0

Storage is nice and clean. But the Al’s rams are very annoying. Ours went off every time even if we disabled it.

Karissa Lafrenz  |  First Impressions 
Rating:
5.0

I feel outside can be better lit

LaShanna Dixon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isaak Sund  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALICIA GORSUCH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynnette Eisenbacher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dick Burton  |  Overall Experience 
Rating:
5.0

Always friendly and helpful people. Clean and well maintained store. Very trustable storage place.

Jose Anaya  |  Overall Experience 
Rating:
5.0

Clean, climate controlled and safe storage that I would recommend.

Karen Weiss (Trustee)  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly...will recommend to family and friends..storage units well lit and spacious and clean

Frances Padavich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THERESA MCCALL  |  Overall Experience 
Rating:
5.0

Very clean and secure. Easy to access units. I would return again if needed.

Sarah Francois  |  Overall Experience 
Rating:
5.0

U haul went above and beyond to help me. I moved here on a blind. Thinking my place was fit to live . It wasn't. U haul was so helpful in getting me a storage the last on left. I really appreciate everything.I don't know what I would of done without the excellent customer service/support. Sincerely Robin williams

Robin Williams  |  Overall Experience 
Rating:
5.0

The staff was very friendly and accommodating! When we contracted the storage unit we had no idea how long we would need it as the items in storage was our 94 yr old mother’s things. She had been admitted to the hospital and we knew she could no longer live where she had been. Unfortunately, our mother passed away 3 weeks later so our need of the storage unit was no longer needed as we now knew we had to get rid of her furnishings. The staff was always helpful and we liked the setup and the storage unit as well. We definitely would recommend this location to anyone that is in need of a storage location!

Randy Kroeger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chris young  |  Overall Experience 
Rating:
5.0

Is there a discount off of your first months rental of storage

Margarie Clark  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chad lough  |  Overall Experience 
Rating:
5.0

Employees were always very helpful! I will recommend facility to anyone in need. Thank you!

cathy Wagner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce Hager  |  Online Move In 
Rating:
5.0

Huge facility and very clean. massive parking lot so there was easily enough room to unload my trailer and RV without being in other peoples way.

Todd Wagner  |  First Impressions 
Rating:
5.0

Excellent staff

Victor Howard  |  Online Move In 
Rating:
5.0

Mr. James facility’s general manager Developed an outstanding customer service! Polite and friendly service.

Jose Anaya  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

bryan smith  |  Overall Experience 
Rating:
2.0

All location need to have the same rules. Not make them up as they go.

Loyd Stinson  |  Overall Experience 
Rating:
1.0

Reserved unit was locked on arrival and not available. Manager was need to call locksmith to remove lock for use, told it would be 2 days before it would be available. Manager was not on site and not able to reached by staff in timely manner to assist. Got a refund for the unit. Happy with the staff member that tried to resolve the issue and understand it was not on him, but as a whole it was bad experience. Took my business elsewhere .Extremely unhappy.

Jared McCall  |  Overall Experience 
Rating:
5.0

Definitely would come back if I ever have the need to.

Kenneth Mathias  |  Overall Experience 
Rating:
5.0

Everyone was very nice.

Erin Johnson  |  First Impressions 
Rating:
4.0

Mr. Kelly was kind and helpful. I appreciated his compassion during this difficult time. Had issued w the card reader but other then that was a positive experience.

virginia peterson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Mcqueen  |  First Impressions 
Rating:
3.0

My card never worked and my alarm went off every time I came in. I talked to staff and got my card reset each time. It was very annoying and inconvenient.

sarah carley  |  Overall Experience 
Rating:
4.0

The outside lights which are supposed to illuminate the facilities and equipment area are not turned on at night and this makes it very unsafe.

KEVIN SCHREIBER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liberty Steverson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina Morrell  |  Overall Experience 
Rating:
5.0

Easy to rent and I felt my possessions were safe

cindy garlough  |  Overall Experience 
Rating:
2.0

I didn't like one of your staff member was really rude that's why I terminated my unit.

BARRY HENDERSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHELE LEWIS  |  Overall Experience 
Rating:
5.0

I wouldn't change a thing

pamela albertson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kara Rank  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JARROD SCHINCKEL  |  Overall Experience 
Rating:
5.0

Uhaul was amazing!! I have had one other storage shed and my experience with them was horrific! I’m still dealing with issues from them! U-Haul made things so simple and their staff was amazing! Even when there were little hiccups (on my end) they were understanding and helpful!!

KERA SCHACHEL  |  Overall Experience 
Rating:
5.0

Everyone was nice and helpful

Sharon Folk  |  First Impressions 
Rating:
5.0

Very very friendly staff mad me feel welcome and answered all my questions.

bryan smith  |  First Impressions 
Rating:
5.0

The woman that helped me at the West Davenport location was phenomenal. I can’t remember her name but I know she worked at Cedar Rapids location previously. She was very very helpful and I appreciated her above and beyond service that she provided.

Spencer Lindholm  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Ashley Switzer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

dejanique bradley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sarah Lannholm  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Mace  |  Overall Experience 
Rating:
5.0

The attendant on duty was very nice and did a good job taking care of us

Kevin Bradford  |  Online Move In 
Rating:
5.0

James and Skylar were very professional, helpful and very pleasant to work with. The facility is immaculate! I couldn’t believe how clean everything was, and I feel safe leaving our items there with the extra security features.

Darcy Peik  |  First Impressions 
Rating:
5.0

There’s no better storage facility in the area then u haul thank you guys

Vincent Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizebeth Morgan  |  Overall Experience 
Rating:
4.0

We had an issue But as soon as they found out the problem was addressed and fixed !!!

Tracy Hill  |  Overall Experience 
Rating:
5.0

There was a miscommunication with our storage unit and the employees on staff at the time couldn't help us resolve it but they were trying their best and were very kind. We came back the next morning to speak to management to resolve the issue as the employees recommend and had no problems at all. The entire staff I very professional and helpful

Angel Carr  |  Online Move In 
Rating:
4.0

Good friendly and funny staff.

Theresa Egert  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

AMANI MARSHMAN  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Antonio Liddell  |  First Impressions 
Rating:
5.0

People are friendly and professional!! Check out to cancel storage and turn in truck Jaylyn was a great help!! If I ever need a storage unit I know where to go for excellent service!!

Christine Sheumaker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy Cox  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Eric Andresen  |  Overall Experience 
Rating:
5.0

🤟🏼🤟🏼🤟🏼🤟🏼🤟🏼🤟🏼 love

mariah lucas  |  Overall Experience 
Rating:
5.0

Good place to storage

Mai Nguyen  |  Overall Experience 
Rating:
3.0

I didn’t like it that before I had a chance to turn the storage unit over someone had went in the unit and then my rental was ended. I didn’t have a chance to check it out because I had had surgery right after my unit was emptied out. But I never informed any of the staff that I had moved out.

Phyllis Fuller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Montique Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENEE SIMPSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deb Powers  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Aaron Adams  |  Online Move In 
Rating:
5.0

Paris was very helpful and helped me with all my needs. Very friendly and just an all around nice person.

Rebbeca Camacho  |  First Impressions 
Rating:
5.0

Thanks for giving us a unit right at the entry.

Bruce Atkinson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SHERRIE DETERMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Vinzant  |  Online Move In 
Rating:
4.0

Satisfied

Connie miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal Woods  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ANDERSON  |  Overall Experience 
Rating:
4.0

There were a computer issue with my original unit. But the U-Haul staff promptly and effectively fix the issue and got me right into my unit. The people were great, the computer system was okay.

Robert Schwartz  |  Online Move In 
Rating:
2.0

I’m highly annoyed. I went and closed out my storage unit the week of June 7th and the employee did not do his part so my debit card has been charged 65 additional dollars. I have called twice now for a refund and have not received it.

ELIZABETH HERNANDEZ  |  Overall Experience 
Rating:
2.0

Closed 15 mins early. At 6:45 instead of hours stating 7pm. Did not tell us we could get 24 hr service with storage unit.did not verify that card for security worked. Locked out of storage unit and was late getting truck back bc of this. Very rude customer service!!

Christine Ingram  |  First Impressions 
Rating:
5.0

Can't complain at all. Very smooth and quick.

staci seastrand  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaun Stapleton  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bret Evins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Herlein  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alberto Gomez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vincent Morris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Florinda Byers  |  Overall Experience 
Rating:
5.0

Very friendly,and polite...Thank you...

willie curry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Brumbaugh  |  First Impressions 
Rating:
1.0

The people in the office never help and take their time with everything I was standing for 25-30 minutes with no help yelled at for opening my unit when I told them I had just payed it off but everytime I opened it the alarm would go off but it wasn’t just for me then found out it was a security or computer issue was no given an apology instead was just shrugged off the late fees are insane you guys have roaches and are completely over priced in the long run never again will I recommend anyone to your services

Johnathon Hawkes  |  Overall Experience 
Rating:
5.0

Loved the help a neighbor area! Was a great place to find some new to us items and to leave some items for a new family.

Jennifer Garcia-Craig  |  Overall Experience 
Rating:
5.0

Thank you again for your above and bryond care. We appreciate you all!

marica vargas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Russell Burt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHELBY BERLIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenna Costello  |  Overall Experience 
Rating:
5.0

Ashley Nicholson and James Kelly did an outstanding job. They are fast, friendly, and know how to keep the energy alive. This location is the GOAT of all U-Haul locations. I just wanna thank the staff for keeping a clean and friendly environment!

ASHLEY NICHOLSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Louie Goldsmith  |  Overall Experience 
Rating:
4.0

Everything went great moving in. Only thing I would work on is that a few employees need to work on their professionalism when talking with and addressing customers needs. It makes customers feel as if their business is not important to them

Christina Mccallister  |  Online Move In 
Rating:
1.0

I cancelled my unit and emptied it out mid April. I paid for the entire month of April. The kids at the desk did not cancel my account and I was charged for the next month as well as late fees. Incredibly unprofessional.

Joshua Claeys  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danielle Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chase Hogue  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Beattie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Spring Babcock  |  Online Move In 
Rating:
5.0

Everyone was super nice to this first timer. My only suggestion is to warn people to always swipe the card because some of us are rushing and don't read directions. In that case, the alarm scares the jeepers out of us .

Sandra Torry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Andresen  |  First Impressions 
Rating:
4.0

Mr. Kelly was helpful even thought the U-Haul computer system was down. Ashley and the rest of the crew were very helpful during the whole experience and we were able to successfully complete our need for a truck rental and storage rental with only a few minor hiccups..

Angela Gerace  |  First Impressions 
Rating:
5.0

All staff extremely friendly and hassle free at davenport west Kimberly drop off.

MICHAEL ANDERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynnette Olsen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor Conner  |  Overall Experience 
Rating:
1.0

Aweful

riviera snead  |  Overall Experience 
Rating:
5.0

Terrence, James, Orion all FANTASTIC staff. I am a Uhaul client for life!! MJ Baird 3129732644

MARY ULMER-BAIRD  |  Overall Experience 
Rating:
5.0

What a hassle free experience! The service was excellent! The owner and employees where very helpful and offered information, that we did not know about, to help us in our move. Just want to put out there that there thoughtfulness saved us quite a bit of money and we our very thankful for it. Would definitely recommend this facility for anyone in need of help during their move!!! We were 150% satisfied

DEAN DUSENBERRY   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

carey moore  |  Overall Experience 
Rating:
5.0

Your team in Davenport on West Kimberly is absolutely amazing I appreciate them very much and happy to be a repeat U-Haul customer! Terrence, Orion, and Mr. Kelly are WONDERFUL-thank you for making my move very pleasant and happy to call Iowa home.

MARY ULMER-BAIRD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Morataya  |  Overall Experience 
Rating:
1.0

The place was not secure. I had my unit broken into and when I called and spoke with the employees they basically said they could not do anything. Also when. I called to try and settle payment on unit and told them the stuff left in there I could not get out due to person in prision and someone was calling me back about doing it as abandoned unit never called back and I kept calling. I had been telling them this for a year and they have the worst customer service. I let them know back in January I didn't occupy the unit and the kept it open and charging me.

Jessica Hagen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cliff orey  |  First Impressions 
Rating:
5.0

Great customer service guy

Scott Roth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Todd McCaughey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paulson Griffin  |  Overall Experience 
Rating:
5.0

We rented our truck and storage facility with us, it helped make our move much easier!

Katee Bates  |  Overall Experience 
Rating:
5.0

I’ll be back next summer when the kids get out of college and will use you for years to come. Julie

julie lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER NOWLIN  |  First Impressions 
Rating:
5.0

used before and they always been amazing

Denise Sanders  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leejeana neasman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Veager  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kerry lull  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lynn steagal  |  First Impressions 
Rating:
5.0

It was a pleasure and I recommended it too many people. Thank you as well for helping with our move a year ago cross country. If we were still in Iowa we would still be there. Thank you Deanna Williams Marye Anne Hootman

DEANNA WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Swartout  |  First Impressions 
Rating:
5.0

Great place to store your items. Always felt my belongings were safe and secure. I never had any issues while I had my items in storage. I used this storage for about 1 year and would use them again if I ever needed a storage unit in the future!

lucinda loeffelholz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn Powers  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Victoria Ochoa  |  Overall Experience 
Rating:
5.0

I really appreciate the uhaul place on Kimberly. The staff were very helpful. And I would recommend someone else to come to experience that great staff also the great environment that they ...Thank you so much

Eric Stewart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Iris Odowd  |  First Impressions 
Rating:
4.0

I had no problems at all the entire time I rented the unit. I did find mouse poop in the unit when I was unloading but I didn’t find anything inside my boxes

Ericka Taormino  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Phyllis Fuller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathryn Sweatt  |  Overall Experience 
Rating:
5.0

Staff was very helpful and even assisted with a heavy item

thomas thornburg  |  Overall Experience 
Rating:
5.0

Clean ~ friendly, helpful staff

sherry armstrong  |  Overall Experience 
Rating:
5.0

It was unclear as to where the "gate" was on first trip. But I went into the office and the staff was very friendly and helpful and took me right to where I needed to go.

Jessica Giles  |  Online Move In 
Rating:
5.0

Very helpful and friendly.

Ilene Thorman  |  Overall Experience 
Rating:
5.0

Rented a U-Haul to move out of a home got the storage unit one month free (I don’t know if that’s all the time promotional) but it gave me enough time to sell my things and not have stress.

Jlynn Shoultz  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

steve paulsen  |  Overall Experience 
Rating:
3.0

I rented a truck and can't get my first month free because they failed to give me proper info.

Janice White  |  First Impressions 
Rating:
5.0

Well mannered employees

LaTanya Wilson  |  First Impressions 
Rating:
5.0

Very easy check in, friendly and professional staff

Chris Veager  |  First Impressions 
Rating:
5.0

The young man was very nice and helpful and I love my storage space

benita mcabee  |  First Impressions 
Rating:
5.0

Tony and staff were helpful, knowledgeable and accomodating with changes. The facility is clean and easy to use getting in the security system. The former Kmart building brings back memories.

Ilene Thorman  |  First Impressions 
Rating:
5.0

Exceptional in every way. Definitely spread the word on how much this facility has to offer. Bob was very helpful & friendly.

Joan Kruse  |  Overall Experience 
Rating:
1.0

I will see U-HAUL in court.

Larry Shriver  |  Overall Experience 
Rating:
5.0

Great location. Excellent customer service.

Rebecca Quandt  |  Overall Experience 
Rating:
5.0

Everyone at U-Haul in Florida and Davenport went above and beyond to make sure we were treated like a valued customer. The indoor storage in Davenport is very well organized ,neat and clean.

Dick Burton  |  First Impressions 
Rating:
5.0

It was great I don't know how to return the truck properly but I return it well before time left the keys in the drop box the truck head to be back by 11pm thank you

Kelvin Shaw  |  First Impressions 
Rating:
5.0

Everything went great. Just 1 day in but Bob was so helpful as this is a new experience for me. Really appreciated it. Easy to get the unit & return the rental truck in one location.

Joan Kruse  |  First Impressions 
Rating:
3.0

Once the kinks were worked out at the beginning things were good.

robin vanKeulen  |  Overall Experience 
Rating:
5.0

Very professional

Keri Minihan  |  First Impressions 
Rating:
5.0

Took a bit of time as 5 were waiting with only 1 employee available for customers. The employee was very efficient, however, and did a good job reducing further delay. Her attitude was excellent.

Kevin Feeney  |  First Impressions 
Rating:
4.0

Pleased with this facility. It is clean, the lighting good, and secured access. Available carts upon entry always made it easy moving things. The staff was always helpful when I had questions.

DEBRA WRIGHT  |  Overall Experience 
Rating:
1.0

My first night moving my stuff in I saw two cockroaches, very concerning! I called the customer service line to be put through to make a complaint but only got a phone number that did not work!

Phllip Rendon  |  First Impressions 
Rating:
4.0

Mr Duncan's was very helpful

CONNIE DEAN  |  First Impressions 
Rating:
1.0

The people that work here were probably the worst uhaul experience I've ever had. I will never get a storage unit at this place again.

Jordyn Buck  |  Overall Experience 
Rating:
5.0

Great service

david williams  |  First Impressions 
Rating:
5.0

This facility went above and beyond to accommodate my needs. They were very helpful and responsive to my situation. A special thanks to Denise the manager of the facility for helping solve my problem.

Jevon Burgin  |  Overall Experience 
Rating:
1.0

The facility was understaffed. The line took forever. Once I got to the counter the computer system wasn’t working. Took way too long to get through the move in process. Not happy with my experience.

Tim Wilson  |  First Impressions 
Rating:
5.0

This was a nice indoor facility, it can use more outdoor units

michael walenga  |  Overall Experience 
Rating:
5.0

Friendly and polite

BRIAN GASSMANN  |  Overall Experience 
Rating:
4.0

Went to pay rent, was told it was paid. Three days later get late notice and late fee. Facility is great! Some employees great, others need more training and better customer service skills.

Sherri Vickers  |  Overall Experience 
Rating:
4.0

Wait time to speak to someone was extremely long (15 mins) which I didn’t appreciate at all.

Armaghan Mahmud  |  Overall Experience 
Rating:
4.0

The gentleman that waited on us was so nice.

susan feller  |  Overall Experience 
Rating:
5.0

All of the people I worked with were courteous and helpful. The facility was better than expected because I had not realized it was climate controlled and that was a nice surprise. Highly recommend.

Michelle Hankins  |  Overall Experience 
Rating:
5.0

I’ve used this particular U-Haul facility a few times now and they have a been excellent every time. I would never hesitate a bit to recommend people do business with them. Steve

Stephen Lykins  |  Overall Experience 
Rating:
5.0

Good job

Joe Turner  |  First Impressions 
Rating:
5.0

Staff is awesome!

teresa olive  |  Overall Experience 
Rating:
5.0

This place is fantastic! They helped me out greatly and I am so grateful that my storage unit at U-Haul is nice and clean! Great customer service!

Laura Steinke  |  First Impressions 
Rating:
5.0

It was awesome and helpful

aleta neudert  |  First Impressions 
Rating:
1.0

Facility leaked water, stuff got wet. Had to take my bed to the dump. Everything smelled awful. The lady on the phone insisted we could not get a refund for unused days. We waited a half hour for help

Robyn Ceurvorst  |  Overall Experience 
Rating:
1.0

Website terrible. We got there to check in, they couldn't find the reservation. Had to start over three times. Computer kept losing info. We gave up and left with no unit. Very bad experience.

Kathleen Lass  |  First Impressions 
Rating:
5.0

The guy that helped me was amazing and very helpful

PATRICK HOLMAN  |  First Impressions 
Rating:
5.0

Everyone was very helpful!

Brad Nauman  |  First Impressions 
Rating:
5.0

It was a place to put my stuff

Matthew Prine  |  Overall Experience 
Rating:
5.0

robert was very prfessional and valuable asset

roberto MENCHACA  |  First Impressions 
Rating:
5.0

We were very pleased with the friendliness & helpfulness of the staff. Everything was explained carefully, we were given a "tour" directly to our unit, and all of our questions were answered.

greg fleisher  |  First Impressions 
Rating:
5.0

Thank you

Jeanne Alvarez  |  First Impressions 
Rating:
4.0

Robert was great in getting me a truck as well as a storage unit. Great service. Thanks U Haul.

queenie jordan  |  First Impressions 
Rating:
5.0

The representative that to care of me was extremely excellent and went above and beyond. The facility is state-of-the-art and completely immaculate and I will recommend it to everyone.

Jeff Dowding  |  First Impressions 
Rating:
4.0

You need to have more people working on the weekend. It was crazy. I was in line for 30mins.

gennett morrow  |  First Impressions 
Rating:
5.0

I was well pleased with the service.

gennett morrow  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. When something went wrong it was fixed and accommodations made. Will always use u-haul. Thanks everyone!

Thomas Horton  |  Overall Experience 
Rating:
5.0

The staff was very helpful and friendly. I also got a storage unit with the truck and I found it very convenient to be able to move and store my belongings in the same place. Life saver!

Tosha Horton  |  First Impressions 
Rating:
4.0

Everything was very good and extremely helpful. Our rep made sure we knew all. We were extremely pleased with the security there. I will give a 9 out of 10 due to it being new. Thank you.

David Carss  |  First Impressions 
Rating:
5.0

Very helpful and friendly! Clean and well lit!

Kenneth Mathias  |  First Impressions 
Rating:
4.0

Great

ashly steele  |  Overall Experience 
Rating:
5.0

Great customer service love. Robert he is an amazing person. He was very pleasant.

shawn mcclendon  |  First Impressions 
Rating:
1.0

I was wrongly charged seven months rent of a U-Box on my credit card. I left MANY messages for West Davenport manager Denise Wagner to return my call. I had to call Customer Service to get any respons

shelley spector  |  Overall Experience 
Rating:
5.0

It was great.

marcus taylor  |  Overall Experience 
Rating:
4.0

I don't have any comments.

mary elizabeth sivert  |  Overall Experience 
Rating:
5.0

staff was friendly and very helpful. The services provided really met my needs. Thank you!

susan spivey  |  Overall Experience 
Rating:
5.0

Love the 24hr access well kept and clean facility staff nice and friendly

Valencia Davis  |  Overall Experience 
Rating:
5.0

Great service.

Shayna Vazquez  |  First Impressions 
Rating:
4.0

The only thing I didn't mind is I went out and bought a $12 Master Lock thinking that would work and found out that I had to buy a circle lock for an additional $12 but everything else was great thank

Jessus Winters  |  First Impressions 
Rating:
5.0

Becca is awesome customer service is great i would recommend this place to everyone, I'm not sure what the other 2 ladies names are but they were great also.

Dora Reyna  |  First Impressions 
Rating:
5.0

Secure, clean building and Friendly Staff!

sherry armstrong  |  Overall Experience 
Rating:
5.0

They spelled our last name wrong

Edward Jolet  |  Overall Experience 
Rating:
2.0

Facility itself was amazing couldn't have asked for a better place to store my belongings. But the staff has much to be desired. Most people were nice but the few that were rude ruined my experience.

james york  |  Overall Experience 
Rating:
3.0

I had an issue with roaches after my things had been there for about a year. Manager didn’t wanna compensate me for the lil time I had left and I moved out and had to pay for the rest of the month.

Georgette Ross  |  Overall Experience 
Rating:
4.0

When I had to move in the initial large door was broken so I had to take everything through the small door. That was difficult but I realize things break.

danielle tisor  |  Overall Experience 
Rating:
1.0

The female staff is very rude and there is roaches in the unit and hallways and when I told the staff they didn't do anything about it I had to throw some memorable possessions away cuz of roaches...

Melissa Sampica  |  Overall Experience 
Rating:
4.0

We returned our car dolly to a different location, but in the past did return to this location and the personnel were very friendly and accommodating.

Dave Krogh  |  Reservation 
Rating:
4.0

After some initial communication errors the staff was helpful and completed all necessary activities to make me whole and feel like a valued customer.

phillip reuwer  |  Overall Experience 
Rating:
5.0

Very clean and professional, the garage doors and climate control are great

Linda Keitel  |  Reservation 
Rating:
5.0

The staff was friendly & professional. I would recommend this store to others.

Lori Harrod  |  Reservation 
Rating:
1.0

The unit looked so clean and safe, I didn't think I would come back after 2 months and find ROACHES everywhere even in the hallways. I destroyed most of my stuff didn't want to infest my house.

janice bryson  |  Overall Experience 
Rating:
5.0

Very clean and easy transaction. No hassle.

Cindy Dekalb  |  Overall Experience 
Rating:
5.0

IF YOU ARE GOING TO MOVE IN THE STATE OR OUT OF STATE. PLEASE CHECK WITH U-HALL. THEY HAVE THE KNOW HOW, AND WILL HELP YOU. THANKS U-HALL, KELTON MOON JR DAVENPORT,I

kelton moon  |  Overall Experience 
Rating:
2.0

A mistake was made by the staff and computer but I had to pay for it....literally! I had to go in twice about it with no satisfactory results. The manager was a child who isn't ready for the position!

Janet Tracy  |  Overall Experience 
Rating:
5.0

Great customer service. Very helpful. Clean unit and facility.

Julia Varner  |  Reservation 
Rating:
3.0

I only used the unit for three months from June 2nd to September 10th. However I paid for the month of September and only used the unit for 8 days but was told that they would not prorate. UNFAIR!

DENISE WESTON  |  Overall Experience 
Rating:
4.0

The one thing is that I paid for Sept rent and got all my belongings out of the unit by Sept 4 and did not receive any credit on my unit or the truck that I rented that day. Very disappointing.

LEE MAAS  |  Overall Experience 
Rating:
4.0

Easy return, friendly service, good location.

Dave Krogh  |  Reservation 
Rating:
5.0

Great customer service!! We showed up 5 mins after closing and they were gracious enough to go ahead and check us in and give us the tour, patiently answering all of our questions. Highly recommend.

Todd Martin  |  Reservation 
Rating:
5.0

Best u-haul experience so by far! Super friendly and knowledgeable employees........A+++ Customer service.WILL use this location for ALL future U-Haul services. J.M.Widon

Joseph Widon  |  Reservation 
Rating:
5.0

Excellent customer service

Valencia Davis  |  Reservation 
Rating:
5.0

We have rented storage from this UHaul facility twice now, and the former Target store that UHaul converted provides easily accessible storage and ample parking and manuverability. Friendly staff!

beverly gravlin  |  Overall Experience 
Rating:
5.0

Extremely affordable and clean facility and a convenient way to store college extras for the summer!

Jennifer Campisi  |  Overall Experience 
Rating:
4.0

We rented pods which were clean and well maintained.

DINA Sanchez  |  Overall Experience 
Rating:
5.0

Everything went quickly and on time.

Kevin Brown  |  Reservation 
Rating:
4.0

Helpful staff and very efficient service.

Susan Sawyer  |  Reservation 
Rating:
5.0

The staff at this U Haul facility were always friendly and helpful.

Chester Smith  |  Overall Experience 
Rating:
4.0

na

Hamed Radpasand  |  Overall Experience 
Rating:
5.0

Great staff and super friendly.

MARIA D CARGO  |  Overall Experience 
Rating:
4.0

Just what we needed for our move to Davenport.

Kathleen T Connett  |  Overall Experience 
Rating:
5.0

Very happy customer!!!

Tiffany Painter  |  Overall Experience 
Rating:
5.0

Denise was very helpful & friendly, we had 7 U boxes, she made moving so easy, she went out off her way deliver the boxes 3 different time. She was awesome!

Ramona Smith  |  Overall Experience 
Rating:
1.0

Uhaul employee said racist remarks toward me, and refused to rent to a man that came into the store to rent a truck because she assumed he was with me because he was BLACK!!! Just sick!!!

ta'mora morrise  |  Overall Experience 
Rating:
5.0

The only thing that annoyed me was this : I was a day late paying the rent, and my son called to say th at uhaul was looking for me. No one even called my number.

Leslie McClain  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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  • History

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