Customer Reviews for U-Haul Moving & Storage of Wesconnett
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

952 reviews

6805 103rd St   Jacksonville, FL 32210
(@ Tampico between the public library and Walmart)

(904) 772-8207

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Office Hours

Always Open On Your Smartphone

Services at this Location:

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(904) 772-8207

6805 103rd St
Jacksonville, FL 32210
(@ Tampico between the public library and Walmart)

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Had a difficult time canceling as no one was ever in the office and expected you to know the other location

Angela Keeton  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jazmin Story  |  Online Move In 
Rating:
5.0

Cynthia was very cool and helpful process with smooth and great management

Trashonda Richardson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zina M Hines  |  Overall Experience 
Rating:
5.0

I just don't like the part that it close at 10pm wish it can stay open until 12 midnight

julia creighton  |  Online Move In 
Rating:
2.0

I arrived at one U-haul location for storage and then had the manager to call at another location who told me the price and also stated that I would get a month free with no mentioning of a truck rental ( as I knew that this was a pass promotion only). I arrive at the location and salesperson went into an office and spoke with a man who told her yes to the first month free. Very friendly person.I went to look at the location of the unit and told the person that I would be back in the morning to sign the contract. When I arrived the next morning the person told me that she was the manager and that the promotion was only if you rented a truck. In a very rude manner she kept repeating that the sign is on the door as you enter. I only purchased the unit because I had movers waiting on me. Atlantic was going to rent a unit to me at three months half price.

WILLIE BROWN  |  First Impressions 
Rating:
5.0

Brandon did a great job signing me up! Professional and straightforward. Great experience!

Theresa Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandy Mcleaird  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

vernon stewart  |  First Impressions 
Rating:
5.0

The manager Cierra Johnson and her staff, is very knowledgeable about the products and services that U-Haul provides. They're also very pleasant to work with. They DEFINITELY have my business.

Stephon Herring  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Katelyn Golden  |  Overall Experience 
Rating:
5.0

Thank you so much for your services. I don’t expect to need a storage area anytime soon, but if I do, I will definitely call you.

Vivian Jones  |  Overall Experience 
Rating:
4.0

Cierra Johnson was my representative and she was very nice and professional at her job. She is a great asset to Uhaul.

petrice dunbar  |  Overall Experience 
Rating:
5.0

Very easy going in and out .. nice set . Up .for Vehicle going in and out .. pad lock ready available

Dwight Brooks  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lakesha King  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yolanda Thompson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rebecca lewis-hughes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fresh Fresh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean Mack  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RAYFIELD STEPHENS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Brown  |  First Impressions 
Rating:
5.0

Thank you U Haul for storing my stuff for 10 years I will use and recommend U Haul in the future

GERALD COOK  |  Overall Experience 
Rating:
2.0

The the size unit I got was small for the price no one was ever there during business hours there was rat and roach feces in my stuff and in the unit when I left Would rent from y'all again would just buy rat and roach killer for my stuff ..

Patrick manucy  |  Overall Experience 
Rating:
4.0

Have always had great customer service from your team members. Quick, professional issues resolution each time. Well done.

PHILIP BILSBACK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandra rhone  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SAMANTHA WARFORD  |  Overall Experience 
Rating:
1.0

The storage in water damaged my property.

tatyanna Watkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kanzaida Pierre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VALARIA SAPP  |  Overall Experience 
Rating:
5.0

Thanks for great customer service

Taniesha tinsley   |  First Impressions 
Rating:
1.0

I moved my vehicles from this storage due to poor security, and the staff not caring at all, my 2 vehicles were damaged different occasions. First incident my vehicles were hit twice from the occupants that was next to my parking spot and nothing was done about it after looking at the damages happening to my vehicles on camera. Second incident my front left headlight was damaged informed management and nothing was done about it nor were the cameras reviewed and the last straw was when I went to check on my cars on the 12th of August I drove towards my rented space and saw the tarp that was covering my vehicle had been removed and saw my one car stripped from parts under the hood along with the rims my car was on also parts on the inside ripped out, my outside chrome mirrors were stolen on both sides and whomever stole the rims was so kind and replaced with tires and bricks likewise my trunk hood was cut near the lock area to see if I had any kind of music/speakers. I don’t recommend this place for no one and their personal belongings if they care about what’s being stored. This has been the worse 2 years ever I would never refer anyone to this location!!!! Oh but they will send a bill monthly faithfully for you to pay but not accountable for damages that take’s place on the property.

Meltonia Edwards-Lawson  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Yvonne Ruiz  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Washington Bennefield  |  Overall Experience 
Rating:
5.0

Overall comments U-Haul is the best I would recommend you all to anyone thank you for your services

James Hamilton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Howard Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaysie Williams  |  Online Move In 
Rating:
5.0

I thought the move-in went smooth

James Devaughn  |  First Impressions 
Rating:
3.0

The only complaint 3 have is at the time of my rental which was all done online I rented a truck an a storage room and was given the access code, at no time was I told that there was a web site where you could go to otherwise than the one where I saw an inventory of my payments and storage # I continued to contact corporate and the storage facility to no avail to get the code again after 2 years finally after going into the office of another place they directed me to the website, which could have been done all the other times I called.

Kendea Walker  |  Overall Experience 
Rating:
5.0

Everything was great!

jim cromartie  |  Overall Experience 
Rating:
1.0

Gate was broken. Impossible to get ahold of staff. A BUM WAS LIVING IN MY RV! Place was dirty and unkept. Would never store any kind of property with UHaul ever again!

ANTHONY BUSHEE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Latisha Kirkland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Greenwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gabe burton  |  First Impressions 
Rating:
3.0

There were a lot of bugs at this location. The furniture was very dusty from being in the storage facility here. The people were nice, but at this location, no one is physically here. I would not come back to this location for storage.

Lisa Savage  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sergio Fonseca  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Greenwell  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

AUDREY CHAMBERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfonso Wilson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cody Mccarty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE BLYDEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chanel Hayes  |  Overall Experience 
Rating:
5.0

I had roaches a bugs other than was secure

Awilda Contreras  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Markum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBIN GOODEN  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

teresa kemper  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

latonya capehart  |  First Impressions 
Rating:
5.0

LolNo one said I had to get a remote to exit the facility

Belinda Beckford  |  Online Move In 
Rating:
5.0

The online registration process was awesome and easy. Sure beats having to wait in line or in the office. Find the unit, check availability, purchase, and move in. Done. They even offer reasonable insurance rates. Also comes with a free circular style lock. Good job U-Haul

Paul Campanale  |  Online Move In 
Rating:
1.0

You guys rented my boat storage out before ours past due I was still using it had it in a repair shop you’re renting it out while I have this boat in the repair shop it was an even past due year we never use you guys again

Mike Ogden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alpha jordan  |  First Impressions 
Rating:
1.0

They called me repeatedly and threatened me all the time

Corey Farris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOLORES YOUMANS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lourdes Cabrera  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Harley Levonitis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vivian Finn  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

michele ricketson  |  Overall Experience 
Rating:
3.0

It was ok with me

Gladys Mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicavain wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

xazier durden  |  First Impressions 
Rating:
5.0

The lady I dealt with was very understanding and respectful.. thank u

Kathy Lewis  |  First Impressions 
Rating:
3.0

I enjoy the time with you but no longer need the unit

Rebecca Cyrus  |  Overall Experience 
Rating:
1.0

I had the worst experience ever from over the phone to actually going inside of the building the ladies both hung up in my face gave me conflicting information and then didn’t reserve me a storage correctly, I had to go on blanding blvd. to pick up my lock and everything esle,they have terrible customer service and I will never come here again

Ashley Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Young  |  First Impressions 
Rating:
5.0

Light didn’t work in storage unit

Patasha Heathily  |  Overall Experience 
Rating:
1.0

Items were removed from my storage

Nicole Jackson  |  Overall Experience 
Rating:
2.0

I am still being charged for a storage a month after we turned it in ! Would like someone to call me since at the location no one answers the phone !

roxanna rosa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robbin catrice  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CATHERINE HAYNES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephon Herring  |  First Impressions 
Rating:
5.0

Great storage experience

Anthony Cherry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dea'Ira Alston  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tyeisha Ross  |  Overall Experience 
Rating:
3.0

I made payments at the Blanding location so my response to the staff is based on interactions with them... Attitudes were bad, body language and facial expressions were awful and the way they lounged around didn't make you think you were in a place of business

johnny johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LeMesha Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven Burton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna Pauling  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMMANUELLA ETIENNE  |  First Impressions 
Rating:
2.0

We had no light in the unit. I reported it and was told they had to remove it due to squatters. The area around the unit was dirty and full of pot holes. There was animal feces all over the lot. I could never get through to the office..always busy, disconnected. Customer service would send messages. Still waiting to hear if move out wad approved. Will never rent from them again.

JOANNE WATSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amanda taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zina M Hines  |  First Impressions 
Rating:
4.0

Lite did not work in #256, #4065.....

Charles Johnson  |  Overall Experience 
Rating:
5.0

We feel safe about our decision and that's important for our family.

James Edge  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corey Farris  |  Online Move In 
Rating:
3.0

Not prorating the rent for the unit really sucks. I could not move out bt the due date so I have to pay for the whole month What a horrible policy this is for the customer. If they can prorate when moving in then they should prorate when moving out. Screw u-haul!!!!!!!!!!!

JOHNATHAN CASE  |  Overall Experience 
Rating:
4.0

Helpfull

EDDIE KRUITHOFF  |  First Impressions 
Rating:
4.0

Found me perfect storage size

EDDIE KRUITHOFF  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jim Flogel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mildred torres-lusco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabine Aulette  |  Overall Experience 
Rating:
5.0

Everybody nice

dora benites  |  Overall Experience 
Rating:
1.0

Homeless squatting in the units along with the disrespectful staff I would not recommend this place to my worst enemy. I was lied to by the manager Jacob after they erroneously placed a lock on my unit stating non payment even though after reviewing my file there where no late fees associated with my account and I was paid until next month. He stated that he would refund me the amount because there was no lock smith available until pop a lock shows up and charges 140 and magically the lock smith who he stated was in Tallahassee was at my unit in less than 10 mins. So in conclusion unprofessional staff unsafe storage and a all around horrible experience!

Shawn Bradley  |  Overall Experience 
Rating:
5.0

Awesome service

Edward Smith  |  Overall Experience 
Rating:
5.0

Great Outstanding Services

CHIQUITA WILCOX  |  Overall Experience 
Rating:
5.0

Bien amables.

dora benites  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Suhas Patel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick manucy  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Maurice Brown II  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Paulo Lima  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clarissa Maxwell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammie Tyrell  |  First Impressions 
Rating:
5.0

Falto luz dentro de mi garaje rentado

anileys rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Rivers  |  First Impressions 
Rating:
4.0

Could never contact Storage personnel by phone

jake fabia  |  Overall Experience 
Rating:
5.0

U-Haul needs a better computer system.

Cynthia Carroll  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yarievy Rivera Ocasio  |  Online Move In 
Rating:
3.0

Great service by the representative who helped me did everything great I really appreciate what also really put me in a great unit didn’t know about the rodent boxes that be in the unit and it looks like a dead small frog was in there that I have to get out besides that everything else was good

Maurice Brown II  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katrina Hart  |  First Impressions 
Rating:
1.0

Was not provided the access code to my unit for almost a week along with calling the store with no reply which coast needed out of pocket the staff was unprofessional along with the fact they provided me a vehicle on empty after being told it was on 1/8th.

Shawn Bradley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anwar Mcsween  |  Overall Experience 
Rating:
5.0

Easy check in. Questions answered on up coming rental reservation. Very fast.

THOMAS CALLETTO  |  Overall Experience 
Rating:
2.0

Always a different staff each month,at one point they cut my lock off after mistaking me for another Tennant that was moving out.when th mgr told me not to worry about paying my rent for that month they penalized me for not paying.of course when I went back in to resolve,that guy was no longer there to confirm what had happened the previous month

PATRICK GARREN  |  Overall Experience 
Rating:
5.0

This site will work with you very helpful and kind people

Tiffany Dent  |  Overall Experience 
Rating:
5.0

Always get great service.

frances ward  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WILLIAMS  |  First Impressions 
Rating:
5.0

nada

nora camarce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS DARLING  |  Overall Experience 
Rating:
1.0

My unit became roach infested when calling office i could rarely talk to local office staff when reporting and resolving the issue national staff would take a msg and i never received a return call had to go to the office there i was given ins number to call and was told uhaul dont do pest control i lost my key i wasted time calling uhaul for help to no avail went to office someone was to meet me with fogger for me to use as the ins agent advise them to do the pest control no one showed went back to office next day young lady met me and gave me the foggers i set the off in the unit my unit door was stuck calling uhaul call goes to national as usual they took my number msg surpise i got a call back only to get stood up someone was to meet me at my unit they didnt show i had to go to office and they did show up this time sadly i threw away all my clothes and other items and moved the remaining things to a different storage place uhaul facilty and customer service was awful i would expect this company to provide pest control and check unit doors condition and great customer service these units are not cheap.i struggle to pay im on a fixed income but i wanted a safe clean secure and kind people to assist.when needed

paula jenkins  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Charlotte Lingo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Fodor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana Fussell  |  Overall Experience 
Rating:
5.0

Rented RV storage the last6 years. Convenient and cost savings. Location is Florida. Minimal winterizing, not necessary to drive 1000+ miles home which saves on gas and less wear and tear.

THOMAS CALLETTO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sam Bell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emmanuel ricketson  |  First Impressions 
Rating:
2.0

A truck parked next to our camper covered our camper in mud and debris. The truck hit two cars in the space on the other side and U-Haul did nothing. This place smells like cat urine. Staff at the neighboring facility and over the phone are virtually useless if you can get them at all. Staff should be present at the Wesconnett facility but U-Haul cuts corners so no one is present on site. You have to drive a couple miles down the road to get anyone. I would definitely not recommend this storage facility to anyone.

Stuart Bartlett  |  Overall Experience 
Rating:
2.0

Zero communication.

Kevin Ahearn  |  Overall Experience 
Rating:
2.0

I had to go to 3 different U-Haul to finally get my storage. No one told me this location had no office after I sit there 45 minutes waiting in someone to return like customer service told me to do. I was late getting to my moving appointment that I hired movers through y’all

Kallia Saka  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Brannon  |  Overall Experience 
Rating:
1.0

When I got to the location the code that your company had provided me didnt work, there was no one on grounds to help me at all. I called the number for the location and it was a corporate number and I had to go the blanding site to cancel my reservation because they couldnt do it over the phone i ended up having to walk all the way to blanding just to get a refund. The website says no where on there that its a hub location or 2nd entaty that the main hub is 6100 blanding blvd and there will be no one on the westconnect location and that it isnt 24 hrs when it clearly says it is 24 hrs. So i am waiting for the 72.10 to be put back on my card. I will not recommend ur company for storage.

Lauren Ginebra  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAVID FORTENBERRY  |  Online Move In 
Rating:
5.0

Storage was great no issues I will surely recommend

Sharon Baines-Whyte  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

william briggs  |  Overall Experience 
Rating:
1.0

I tried to call the office number several times no answered. I wanted a closed in unit not a parking spot. i would like a refund for the money I spent. I cant even find out if anything else was available because no one answered phone

Erika Griffin  |  Online Move In 
Rating:
5.0

The staff at u-Haul have all been very helpful and nice. Even though there is no one physically present at the U- Haul right now, they are not far away.

Linda Jenkins  |  Overall Experience 
Rating:
5.0

This I-haul place served me amazingly Always willing to work things out with me when financial times got rough Only bad thing was the rat droppings in the storage unit constantly However I would definitely return and recommend using for others Thank you

Lamar Ivery  |  Overall Experience 
Rating:
4.0

Easy and fast

ZANTAVEON MOORE  |  Online Move In 
Rating:
5.0

The truck had a huge hole which damage a few boxes and my fur bench🤦🏾‍♀️🥺🙄 but the helpful gentleman started a damaged insurance claim.

Chanel Rodman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robin goldsburg  |  First Impressions 
Rating:
3.0

Fob didn't work from day one. And several weeks after. No one ever answers the phone locally.

Joseph Hazel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meltonia Edwards-Lawson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ULYSSES BRINKLEY  |  Overall Experience 
Rating:
5.0

Missing the building letter on instruction

Martha Andino  |  Online Move In 
Rating:
5.0

This was a better experience although my last experience was never compensated or ever addressed

KEVIN EPPS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Cleveland  |  Overall Experience 
Rating:
1.0

Worst customer service GM sheena was really rude would never recommend this store

janice riveria  |  Overall Experience 
Rating:
2.0

The general manager at this store name Sheena is very rude person no customer service i would never recommend this store

janice riveria  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX IRIZARRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nise Winkler  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RALPH WILLIAMS  |  First Impressions 
Rating:
5.0

Always good service! I don't think I have ever spent more than about 10 minutes there which is very nice for my hectic schedule.

John Page  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Autricia Glover  |  First Impressions 
Rating:
4.0

Remote to open gate did not work.

Thomas Calletto  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Joshua Speers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra DeLa Cruz  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lorna Davis  |  First Impressions 
Rating:
5.0

Customer service was excellent i needed a storage also didn't have one there took his time to locate one for me at another facility, as business began to get busy he was courteous to others as they waited. All of them seem to enjoy customers and accomplished serving them

DEBRA MCKENZIE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Smith  |  First Impressions 
Rating:
4.0

Clean inside unit.

Lee Echelbarger  |  First Impressions 
Rating:
3.0

Storage had rats droppings. Roaches and spiders everywhere there in all my stiff

Whitney Magazine  |  Overall Experience 
Rating:
4.0

I reserved my space on line. A lot of questions were repeated at the checkin. Process seemed to take longer than I thought it should have. Gate clicker did not work.

Thomas Calletto  |  First Impressions 
Rating:
5.0

Great Team, they go above and beyond to assist you, the office was full and they manage to greet you and make everyone feel welcome

Ricardo Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paquita Lephere  |  Overall Experience 
Rating:
1.0

Needed to be refunded and was not after being told I would be called in 20-30 minutes by the manager to actually assist me but he never called or reached out. Still awaiting over a week.

Brielle Ward  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ramon cortes  |  Overall Experience 
Rating:
5.0

Great service thankyou

Anthony Poindexter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric White  |  First Impressions 
Rating:
5.0

Friendly staff and secure facility. We had our camper stored there on and off for almost two years, the last time, it was there for almost a year straight. It was dusty when we finally came to pick it up, but there were no rodent or insect infestations which were our biggest concern leaving it for so long. We would recommend this location and will definitely use them again in the future.

Gordon Kemp  |  Overall Experience 
Rating:
3.0

871068-00108219 is my account number. I am trying to add it and have not been successful. Called 800 number and they stated it would be taken care of. How am I to pay when I have no verifying account? I also need a remote for access to gate.

Voronica Brown  |  Online Move In 
Rating:
5.0

Awesome

Edward Smith  |  First Impressions 
Rating:
4.0

The actual storage location on 103rd does not have an office. I found out about it through the 6100 Blanding, Super Center.

Andrew Bretches  |  Overall Experience 
Rating:
5.0

We pulled up not scheduled to turn in a car transport, and find a large storage unit, and Charlotte was able to help us. I was very grateful!

Andrew Bretches  |  First Impressions 
Rating:
5.0

Sign out was easy and fast.

THOMAS CALLETTO  |  Overall Experience 
Rating:
5.0

Thank you for helping with great customer service hassel free.

Jamie Williams  |  First Impressions 
Rating:
3.0

Multiple times their was people jumping the fence and sneaking in, I never once felt safe with my motorcycle stored at that facility. Need bob wire on top of the fence and LED over every storage unit.

AKEEM PETERS  |  Overall Experience 
Rating:
4.0

UHaul is good for my time of needs very easy to get to. So of there workers know what they are doing.

Brenda Thomas  |  Overall Experience 
Rating:
3.0

I enjoyed the facility for so many years. Communication between client and storage mgmt should be easier! I tried numerous times nvr got called back. This is bad service! I’d use another company now

DAVID GUYTON  |  Overall Experience 
Rating:
5.0

Highly recommend! Great service

April Rigby  |  First Impressions 
Rating:
5.0

Great job. Was easy and worked with me when my reservation was canceled due to the hurricane.

BRIANNA BENNETT  |  First Impressions 
Rating:
5.0

The facilities are very clean. The first time I went to my unit it was before daylight. I had trouble finding it and a lady met me, directed me to my unit and had a pair of scissors to open my lock.

Steve Pert  |  First Impressions 
Rating:
5.0

Luke was excellent. Great employee

GREGORY HALL  |  First Impressions 
Rating:
5.0

Storage area was very secure. Thanks

ERIC STEPHENSON  |  Overall Experience 
Rating:
5.0

I appreciate your kindness during my rental time with yoour company.

Irene Scott  |  Overall Experience 
Rating:
5.0

Ample size and a reasonable price combined with a helpful staff and a great location made for the great experience. Will def use again .

Steven Morgan  |  Overall Experience 
Rating:
5.0

Workers were very nice and knowledgeable

Gwendolyn Beecham  |  First Impressions 
Rating:
5.0

Meagan is the best!

Jennifer Chambers  |  Overall Experience 
Rating:
5.0

Thank you for helping me with every thing.

Lisa Smith  |  Overall Experience 
Rating:
5.0

Staff bnbis awesome.

irene scott  |  Overall Experience 
Rating:
5.0

the staff at the storage location it self was great...I moved out before 02/11/2019 ...however I was not advised prior to renting the storage that my rent would not be prorated so I am upset that I wa

ciarica mcghee  |  Overall Experience 
Rating:
1.0

Everything was ok.

jim cromartie  |  First Impressions 
Rating:
5.0

GREAT employees.

Laura Bailey  |  First Impressions 
Rating:
5.0

I still would like to see people on sight the automated thing is okay but I would still like to see people on sight

christie luster  |  Overall Experience 
Rating:
1.0

Room for improvement

Shantrel Dixon  |  Overall Experience 
Rating:
4.0

The call service is very poor. The ladies would require giving them a lot of identifying information and then no one would call us back. This happened several times. Very frustrating.

david townsend  |  First Impressions 
Rating:
5.0

I have used the storage for about two years and I have no complait I have enjoyed it. Thank you

IRA HUDSON  |  Overall Experience 
Rating:
2.0

They need to get the way they handle payment fixed. I was under the impression payment was automatic to come out of my bank account but instead I was hit with a hefty "late' fee. Ridiculous.

Cindy Harris  |  Overall Experience 
Rating:
2.0

This is absolutely the worst UHaul facility I have ever been to! I have moved many times and can say that using U-Haul. Recommend mananagment change and facility refurbishment. Storage unit leaked.

Christopher Williams  |  Overall Experience 
Rating:
1.0

I am very disappoint with UHaul furniture got messed was paying insurance and you all refuse to reimburse me...awful letting everyone know what UHaul did to me

Brenda Williams  |  Overall Experience 
Rating:
5.0

Staff was extremely friendly and helpful. Great price for vehicle storage.

Joseph McCoy  |  Overall Experience 
Rating:
1.0

Worst experience as a customer with any entity. My calls were transferred numerous times and no one had an answer for any of my questions. Rude CSR lady. Overall experience was horrible at best.

Joaquin Salinas  |  Reservation 
Rating:
5.0

My 1st experience wasn't quite what I thought it would be but after I went in the next day I had a wonderful experience with the management and staff I definitely recommend this place as a 5 star ...

danny mead  |  Reservation 
Rating:
2.0

couldn’t find our reservation upon arrival, collected another credit card number to create a new account for the remtal and tried to charge For the free rent. Then placed a lock on unit for nonpayment

JUNE GRUNDY  |  Reservation 
Rating:
2.0

Could not speak with on site person

Kelvin Postell  |  Overall Experience 
Rating:
5.0

Great service provided

zhaquasha wright  |  Reservation 
Rating:
5.0

The staff was very knowledgeable and helpful at all time.

John Houston  |  Overall Experience 
Rating:
2.0

My name isn’t Mitchell Lee, I made that clear numerous times. The gate card never worked, they were aware and did nothing. The gate acknowledged me as some lady named Amanda & nothing was done. Thanks

Mitchell Lee  |  Overall Experience 
Rating:
1.0

Location says 24 hours & we got there around 5pm & no one was there. The online check in would NOT let us check in. Had to find another storage since U-Haul was just not cooperating.

David Huot  |  Reservation 
Rating:
3.0

There is no office at this location making it necessary to drive to Blanding Blvd.

ALAN FENDER  |  Overall Experience 
Rating:
3.0

NA

Allen Gibson  |  Overall Experience 
Rating:
5.0

Excellent customer service representative found me a shed at the last minute. My reservation was at the wrong part of the city. Which wasn't convenient for me at all.

deborah evans  |  Overall Experience 
Rating:
5.0

Thank you for you impeccable customer service. If I ever need storage again I will be using you all and this location.

SHANDRA SMALL  |  Overall Experience 
Rating:
5.0

My experience was excellent, the employees were friendly, helpful, and knowledgeable.

Ethna Lawson  |  Overall Experience 
Rating:
4.0

The whole "leave your lock on an empty unit otherwise it'll be kicked out of the system and future access will be denied" is ridiculous. Rent is paid monthly thereby access should be monthly.

JOSHUA STRESE  |  Overall Experience 
Rating:
5.0

Drop off was a nightmare. The GM Paul screamed at me in front of other customers.

Tina Fortenberry 
Rating:
3.0

Told clerk miles were off from contract.... I guess she forgot to change it and I was still charged for 2 miles. Yeah only 2 miles but uhaul wants their money for only 2 miles. Other then that a great experience.

DENITA DUGAS 
Rating:
5.0

Very satisfied

Frances Drummond 
Rating:
4.0

Customer did not leave a comment.

marta goss 
Rating:
5.0

The agent was amazing!!

JAMESY RENFRO 
Rating:
5.0

???????

Carlos mattei 
Rating:
5.0

Customer did not leave a comment.

Alisha Wilson 
Rating:
5.0

Customer did not leave a comment.

florence thomas 
Rating:
5.0

Customer did not leave a comment.

ALEX BAKER 
Rating:
5.0

Offer them a free beer after there use

robert bicek 
Rating:
5.0

Customer did not leave a comment.

dan luke 
Rating:
5.0

Customer did not leave a comment.

timothy noel 
Rating:
5.0

Customer did not leave a comment.

gerald mccullough 
Rating:
4.0

The experience was great and employee was very accommodating keep doing what you're doing

antonio turner 
Rating:
5.0

Customer did not leave a comment.

Mary Williams 
Rating:
3.0

Very helpful and friendly people

Charles Dority 
Rating:
5.0

Customer did not leave a comment.

Maddison Sloop 
Rating:
5.0

Customer did not leave a comment.

Taylore Clark 
Rating:
5.0

My significant other was recently diagnosed with a terminal illness and our lives sudden changed! We made a decision to move out of town closer to his family as he receives treatment. I was so worried about moving our belongings to a new city and still managing his care. Donyell was overly amazing in eliminating my stress of moving!!! She demonstrated excellent customer service skills and professionalism! Donyell was with me during our entire moving process...from choosing packing supplies, reserving our storage unit, booking the U-Haul truck, and even providing kind words of love & encouragement! If I could come to her store EVERY time I needed to move...I totally would! I would overly recommend anyone moving to or from the Jacksonville area to stop by and see Donyell! Never has my moving experience been so carefree and smooth! Thank you Donyell for your awesomeness!!

Jasmine Henry 
Rating:
2.0

The truck I drove had an issue with a break light. The light beeps and throughout the entire time driving. I even called roadside assistance thinking there was an issue with the truck but they cleared it to drive. Apparently management at his location knows about the issue and still decided to put me though the unbearable experience of driving with a loud beeping noise. I am not exaggerating, I rented a 26 foot truck and the beeping was loud.

luis carranza 
Rating:
3.0

They reserved on my account twice as much as they said and I had a different payment go thru because of it.

Melissa Weldon 
Rating:
5.0

Customer did not leave a comment.

daryl brown 
Rating:
5.0

Thanks alot for the help.This location is the BEST

Lashameka Midgette 
Rating:
5.0

The manager, Donyell, helped me with a tire issue that we had during our rental and made it a smooth and easy transaction overall. She was fantastic!!

Tammy Fox 
Rating:
5.0

Customer did not leave a comment.

david ankrom 
Rating:
5.0

Customer did not leave a comment.

KEITH Williams 
Rating:
1.0

I got charged for fuel when I put the gas tank at exactly the same place as when I got it and I got an extra charge for using the dolly because of the paper thin zip tie they use broke. And the dolly never once got used. the box truck was falling apart interior wise. and could barely get out of its own way running like crap.

Alexander Lewczak 
Rating:
2.0

Went to one location asked for a truck with the price 19.95$ they ended up getting me scheduled for a 29.95$ truck that I didn't ask for only needed a small truck for a washer and dryer. Got upset but the location I was at to pick up fixed the problem. Wish I would have known I was spending $100 for truck miles and gas because I would have paid someone gas to use there truck and not a uhaul. I could have saved so much more money instead of being broke now due to all the fees and crap for a uhaul truck. Never will I do that again.

Amanda McWilliams 
Rating:
3.0

Customer did not leave a comment.

Victor Wood 
Rating:
5.0

Very smooth I have rented from uhaul several times. I recommend to check in on line it cuts the time in half or more at the location I have never spent more than 15 mins after i reach the counter.

Clifford Fletcher 
Rating:
5.0

My experience with them was GREAT!

lacourtney lockwood 
Rating:
5.0

You have the most friendlist of staff there. There really isnt anything that i could suggest doing differently sines they are the best. The manager i think her name is Donelle was so nice and took her time to explain everything. You have the best staff Aloha Debbie Hirose

Debbie Hirose 
Rating:
5.0

Customer did not leave a comment.

ERNEST WILLIAMS 
Rating:
4.0

Customer did not leave a comment.

Tonya White 
Rating:
5.0

Donyell Crews was professional, courteous, and extremely hard working. It was a pleasure conducting business with her.

RICHARD BOYLES 
Rating:
5.0

Customer did not leave a comment.

dwight smith 
Rating:
5.0

Your representative was professional and courteous . Would recommend her for promotion.

CLIFFORD LAWTON 
Rating:
5.0

Customer did not leave a comment.

ifeyinka haanni 
Rating:
5.0

Customer did not leave a comment.

DAVID BELFORD 
Rating:
5.0

Customer did not leave a comment.

Kayla Mitchell 
Rating:
5.0

Excellent customer appreciation by management and staff

clausell rivers 
Rating:
5.0

Great customer service!! I was in and out quickly.

Kristian Brinson 
Rating:
5.0

Customer did not leave a comment.

angelia banner 
Rating:
5.0

I was thankful for help I received

Kenya Mitchell 
Rating:
3.0

Customer did not leave a comment.

MERCEDES OLIVER 
Rating:
5.0

Donyell was great and very helpful

Tiffany Ferrell 
Rating:
5.0

I think Donyell is the best!!! Great customer service at this location!!!

KRISTIAN BRINSON 
Rating:
5.0

Nothing everything was outstanding.

GLORIA WRIGHT 
Rating:
5.0

When we walked into thw office we were greeted by a smiling face! I believe her name was Donray, not sure, i know the first part was Don. She was peppy and very professional and nice. That girl needs a raise!!!! Then when we dropped the truck off we were greeted by another very nice lady. It only took about five minutes and we were gone. We live in Brevard County and it was so nice to have everything ready as soon as we walked in. Thank you UHaul!!!

Robin Levesque 
Rating:
5.0

Both women that helped me at this location were great! The one who initially rented my van was pleasant and prompt, I did not get her name. When I returned the van, Brenda was incredibly friendly and accommodating; she offered to take care of a rental day because of an issue I had with the vehicle... Something not even entirely the fault of uhaul! (stuck). Thanks again for the great service ; highly recommended!

Michael Magnet 
Rating:
1.0

Extremely poor phone etiquette. Transmission and battery were bad. We were accused of theft because we needed extra days.

June LACKEY 
Rating:
1.0

I had left my granddaughter ipad in the cargo van and when I drop the van off after hours I contact the office which I though I was talking to the office direct office to inform them to put it up and the very next day I went to pick it up the didn't have it and II track the ipad there. Very upset

Lisa Moseley 
Rating:
5.0

Customer did not leave a comment.

Tonya White 
Rating:
5.0

This was the best U-Haul experience my wife and I have ever had. The representative was polite, articulate, and overall had great customer service, explaining and answering in detail every question we had. Definitely will be using this location again!

Lloyd Fountain 
Rating:
4.0

Customer did not leave a comment.

sandra sablon 
Rating:
2.0

Customer did not leave a comment.

Louise Roche 
Rating:
5.0

N/A

lisa herndon 
Rating:
5.0

The manager Donyell is great!! She is very patient has A very good attitude bout her job she is a good asset to y'all company.. KEEP UP THE GOOD WORK!!! I WILL ALWAYS USE THIS LOCATION AND I WILL SPREAD THE WORD TOO ALL MY FRIENDS!!! Thanks Donyell for your work..

jerrod hardwick 
Rating:
2.0

Customer did not leave a comment.

carol marsh 
Rating:
5.0

Customer did not leave a comment.

Lisa Reine 
Rating:
5.0

Customer did not leave a comment.

Felicia Maxwell 
Rating:
5.0

Very good experience!?

SHANTELL BONNETT -BING 
Rating:
5.0

Just keep providing excellent customer service..

RERA WOMACK 
Rating:
5.0

Staff was a pleasure to work with!

Jennifer Green 
Rating:
5.0

Keep doing what your doing. Also if possible...the trick return area needs to be better.

ZACHARY HIXON 
Rating:
3.0

Customer did not leave a comment.

ALICIA JACKSON 
Rating:
5.0

Customer did not leave a comment.

Leslie Grant 
Rating:
5.0

Customer did not leave a comment.

Mark Sterbling 
Rating:
5.0

very satisfied customer.. Thank you very much

Erlinda Santos Godfrey 
Rating:
4.0

Store front does not give you the idea it is a full service U-Haul distributor. I have lived here for 15 plus years and thought it was only a storage unit facility. Now that I know I can rent the normal U-Haul items, this locale is much more convenient than the one further away I have used in the past. 2 great employee's, very helpful who supported me in my rental process. Thanks

william randolph jr 
Rating:
5.0

Keep up the good work

Julie Sullivan 
Rating:
5.0

This moving experience was great with the great service ..Picking up and returning the truck was quick and easy..Many thanks RS

ROBERT SMITH 
Rating:
3.0

Customer did not leave a comment.

Paul Rice 
Rating:
3.0

Customer did not leave a comment.

chahone raby 
Rating:
5.0

Customer did not leave a comment.

mikiesha riddles 
Rating:
5.0

The clearance height wasn't announced anywhere. I don't know if it was because it was a van but it's a nice thing to have. Also, the last time we rented a van there was no partition between the cargo part and the cab. This rental's van had a cage between the cab and cargo space which meant that we couldn't leave the ac on while we were organizing in the back without risking vehicle theft. As this is Florida, ac availability is quite key. These are suggestions, not complaints, we love this company and will readily choose you again.

LAURA LOVE 
Rating:
5.0

The drop off went very smooth and quick. The young lady was very efficient and pleasant to deal with.

Elaine Reno 
Rating:
4.0

Customer did not leave a comment.

Susan Adams 
Rating:
5.0

I love the whole team i told the people next door who was also moving bout them and they went there as well and GM she is awesome and i think her so much for the help and friendliness

KI'BRELLE WILSON 
Rating:
3.0

This is the second time this year I have rented a unit from this U-Haul location. Staff has always been very friendly and helpful.

Barbara Holley 
Rating:
3.0

Customer did not leave a comment.

Otmar Guy 
Rating:
4.0

This particular location was fine. Its the reservation department that I had problems with. Samuel was very nice and knowledgeable about the business.

Ashley Freeman 
Rating:
5.0

Customer did not leave a comment.

Carl Otero 
Rating:
3.0

Customer did not leave a comment.

Ericka Rogers 
Rating:
5.0

Been dping business here a long time.. Will always use this location..

Vickey France 
Rating:
5.0

Customer did not leave a comment.

Stephanie Miller 
Rating:
2.0

The lady (Donyell) that serviced me in the morning with the pick up was outstanding. However, the man that serviced me that afternoon when I returned the product was very rude and degrading. He had absolutely no customer service skills, or people skills, at all, for that matter.

mariah holland 
Rating:
3.0

Customer did not leave a comment.

SHARDAI JACKSON 
Rating:
5.0

They are always very nice and very professional here!! THE GENERAL MANAGER is awesome!!

Shiquala Bailey 
Rating:
5.0

The Staff was Amazing!! Very Friendly and Extra Polite!!

brigett bronner 
Rating:
4.0

Customer did not leave a comment.

Wilber Griffith 
Rating:
5.0

Customer did not leave a comment.

Patrick McDonald 
Rating:
5.0

The service at this uhaul location was above and beyond excellent. The manager provided me with the rental truck that morning. Upon returning the vehicle I was greeted by another young lady that was smiling and very polite. The manager is setting a very good example of what excellent customer service looks like and her employees are following it.

TARNEISHA SMART 
Rating:
4.0

All good

MARK SCOTT 
Rating:
4.0

Easier access for turning Truck into aisles

david lequia 
Rating:
3.0

Change the name. It's not even close to the street it's named after. Makes it confusing to it location. Maybe Uhaul by the library 103rd. But overall good people working there.

Steve Krokus 
Rating:
5.0

Customer did not leave a comment.

booker alexander 
Rating:
5.0

Thank you for excellent service!

GEORGE STRAUGHN 
Rating:
5.0

Customer did not leave a comment.

Marshonne Demons 
Rating:
3.0

We ordered a dolly, however it was not in the van. We did not realize this until we had made it all the way to the furniture store and thus we had to drive all the way back since it was needed in order to move the furniture.

Michelle Hylton 
No reviews have been submitted for this location.

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