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Juan A.Customer Reviews for U-Haul Moving & Storage of Valley Hi
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They treat me really bad
DANIEL G.None at this time!
SANDRA S.Ensure that the location is fully staffed at opening. My installed was delayed getting to my installation. Because of lack of staff, he had to wait on customers at the counter.
PAUL F.I never got the dolly I ordered
Kyle H.Qiuick and easy
Martin K.Keep up the good work with the friendly employees thank you
ISAAC R.Appreciated customer service representative's efficiency and knowledge.
Maria G.Very friendly and went over all my additional costs due to an error in NM. I was upset that my charges were incorrect and hope uhaul can assist me.
Victoria U.The staff was very helpful and professional!
adam G.For improvement you need to explain to Tasha to assist the customers web sites customers need support on. After I explained that U-Haul company does not need employees that do not want to support customers and I was going to talk to her manager. She started to support me as a customer. But she was continuously saying I can not support with the web site that I needed to take care of it self. Please have a talk to her on this subject. Thank you Talk to Tasha and ask her she needs to learn to support customers on how to get the web sites for U-Haul on the customers cell phone.
reynaldo S.Na
Christina B.Very friendly, even after I asked them where I park the haul.
Edward A.Excellent 💯👍
Adjowa K.The attendant did all of my check in for me. I was out in 5 minutes.
Jeff L.Nothing, was very pleased with all, equipment, service and staff
Fabian E.Always great service
EDUARDO O.The people working there on Sunday were very helpful and polite. Would recommend this location to everyone
John P.Would have given it an excellent but the junior employee had an attitude. Not with me but with his supervisor, the supervisor was much more understanding in dealing with the employee than I would have been. The supervisor was also helpful after I turned in the trailer in showing me the trucks for rent and what they included even getting a key and showing me the interior so I could make a judgement on how comfortable it would be for my next move. He also gave me an approximate price which was more than I anticipated but I understand he doesn't set the prices. Again the supervisor was very professional and helpful and I would be more than willing to do business with him again. I would not work with the junior employee again.
Kenneth W.The best location I've used yet….. gave more rental info than all the other locations
DEBORAH J.Easy and efficient drop off.
TRAVIS B.Good service
Josue L.Already recommended yall to a friend who is moving. Thanks for the outstanding support and the freebie used boxes!
GREGORY B.Great service
jorge G.The associate that helped us was very helpful.Some retailers should visit your location and have your sales people train them for maybe 1 day,service is what make a business prosper.Satisfied with all and will keep returning.Jerry
Jerry M.Angela
Angela P.Perfect
laura S.Everything was well organized
Mark M.Doing well already
Jaime H.Reservation only took a few minutes, pickup only took a few minutes, and returning equipment was fast and simple as well!
Jeremiah R.The lady who helped me and my family has very good customer service. She was very kind and helpful
Angelica C.It was a clean organized facility no issues and greeted us as we entered
Marcus P.Staff was both friendly and helpful with suggestions. Very clean facility.
Deborah W.Fix location for google maps on the app, it sent me to a totally diferent location and got me stuck in traffic to get to actual location almost an hour later, other than that, service was excellent
Fabian E.U-Haul on hwy 90 was awful. The people that worked there were very rude and tried to blame me for a mistake that they made. I rented a truck at 5 pm and. Was supposed to turn it in at 1 am. They told me that I have to go to the link and follow the steps on how to returned the trucks and the keys. I went to the 90 location at 1 pm, returned the truck and I had to place the keys in a yellow key box. Apparently in hwy 90 location on San Antonio they did it have no yellow key box so I couldn't turn in the keys. I parked the rental truck but I took the keys with me because I was accountable for the set keys. The next day one of the people from customer service called me that they couldn't find the keys and I told them that yall didn't have a key box so I kept it with until the next day. He told me that it was their fault for not letting me know about the key box and just to turn them in to the hwy 90 location. When ever I turn them in he was telling that they were going to charge me 300$ extra because I took the keys with me and that I was supposed to turn in the keys. I told him that I tried turning them in but yall did it have a key box. I don't recommend going to 90 location because they are just so rude!
Pedro V.Extremely friendly and helpful
pedro P.I'm really sorry that I didn't get the young man's name but he was very helpful, and friendly. Also new exactly what questions to ask for saftey. .
Ruth H.Price is absolutely absurd. Learned a valuable lesson. Should have just bought all new stuff it would have been cheaper.
Zachary T.N/A
Marcia S.I received a call from one of the supervisors stating I was behind on my payments and all our things were going to auction then 2 months said if you want your things you can come get them at NO COST due to us having to relocate. I told them I would need 48hrs to rent a truck and I would be there they agreed and said they would call me with a time and date . That never happened , not only did we lose our furniture pictures adoption papers but all of my NAVY documents, I'm retired NAVY and all of my things I have collected for over 23yrs is now gone somewhere and no one can give me any answers these items CANNOT BE REPLACED , I just want our things back , can anyone help me ???
steven h. | Overall Experienceextremely slow process in store/understaffed
josh k. | Overall ExperienceThank you for all your concerns and help
REBECCA H. | First ImpressionsJust want to say thank you to Joe he helped me out so much I greatly appreciate what he did..
desarae a. | Overall ExperienceLamebrain
LORI G. | First ImpressionsTruck very clean-operated well. Nice to see U-Haul upgrading there equipment. Contacted U-Haul in SanAtonio and the clerk was so helpful and a pleasure to speak with. Answered all questions. Thanks,
Jorge P. | First Impressions