I was locked in once. I don’t remember how I got out, but it took a little bit of figuring out since it was after hours and no one was available to help.
Joseph K | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Vaca Valley
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Manager , Laurie Hansen, was extremely helpful and did a great job taking care of me and answering my questions. I think that is who helped me. 😀
Matthew T | First ImpressionsThe team is wonderful! Helpful, kind, and tall around great experience! Laurie is awesome!!!!
Jillian C | Overall ExperienceLaurie is awesome! She's experienced, compassionate and understands the struggle of too much SH**. She is the face of calm!! Just what one needs in the storm of moving. Thank you Laurie for being you.
Tina J | First ImpressionsThe faculty, facility, customer service was Great! But the truck I was assigned was horrible! It says it passed inspection but whomever approved it either did a lousy job or the truck started malfunctioning short after. The truck needs a wheel alignment crucially or a tune up! I lost count of how many times the truck was leaning and or driving me to the opposite direction. Mind you, this was before hauling my stuff, during, and after. I drove 45 minutes on the freeway but it felt like hours due to how petrified I was. I was literally driving 35 mph I kid you NOT!! My truck number is TT1452G. Do not Recommend!!!
ROSA L | First ImpressionsN/A
Jasmine M | First ImpressionsLaurie Hansen (General Manager) was very knowledgeable and helpful. Site is secure & well maintained. I'm very happy to store my belongings at this location.
STEVE B | First ImpressionsLaurie and staff are amazing. If I ever need another storage unit I will 100% be coming back. Thank you team!
DAREN R | Overall ExperienceEasy rental. Great customer service
Robberta S | Overall ExperienceLaurie is excellent, very efficient and joy. Great customer service!
Presie VThe counter customer service agent was very busy and seemed to managing the entire operation on her own. Yet she still provided excellent service. She deserves han immediate pay rise and a promotion as soon as practicable.
HARRY HI had an excellent experience with Uhaul at the newer Vacaville location. Every time I called or walked into the office, the staff was extremely helpful and very friendly. I’m sure most people don’t look at or walk into a storage facility and think, this place has good energy but I did. A special Thank You to Laurie H who is the best at what she does and always has a friendly smile on her face.
Theresa W | Overall ExperienceThe manager Laurie Hansen is amazing. She goes above and beyond for her customers. The facility is immaculate and security is top notch. Thank you Laurie Hansen for running an amazing facility and being an advocate for customers!
Kathleen S | Overall ExperienceNice big and convenient U-Haul facility.
Lanelle A | Overall ExperienceVery pleased
Jennifer S | Overall ExperienceSecuring my storage unit online was very easy and saved me time from having to wait in line at the store. When I first went to use it, the attendant explained everything very clearly. I was impressed with how neat and clean everything was!
Robert T | Online Move InI lost my phone and ended up returning it back later than expected but the staff was so nice and I did appreciate that very much
Jessie Z | Overall ExperienceJason on East Monte Vista and Vacaville California is the best customer service person that I've ever ran into
Missy D | First ImpressionsLaurie is the best at what she does helpful knowledgeable,personable.
sherry p | Overall ExperienceLaurie is knowledgeable and efficient. I appreciate the care taken in maintaining an impeccably clean facility. I would definitely recommend to everyone.
sarah s | Overall ExperienceI was charged 26 for gas. Got it half full returned it half full.
Rick RThe website is horrible
Tonya DLove the fun woman who helped us. She added words of encouragement and confidence
Kaye JGood location & safe storage ..
RONIN H | Overall ExperienceThe gas hose was disconnected when we tried to put gas and it leaked.
Myrna LGreat service, quick in and quick out. Good location too
Sukhparspreet SAll ok
Guillermo MDiane and her staff are outstanding. Over the years, I have held various regional management Positions. I made it a habit to always look for another manager 41 of my operations no matter what I was doing. A sort of head hunting if you will. I say this because if I was still in a position to make those decisions. I would probably take Diane away from you guys. That's the kind of admiration I have for her and her team. You folks are very fortunate.
William W | Overall Experiencesee above comment regarding the drop off location
ALVARO TTotally satisfied customer. Thank you Jason J.
wendy sStorage rates too high.
RICHARD S | Overall ExperienceLori is awesome
Robyn J | Overall ExperienceVery nice facility! Super clean and user friendly. We had a climate controlled single car garage sized unit and were very happy with it. Push carts on site you can use for free and you can buy boxes, tape, etc on site. Would highly recommend to anyone looking to rent a storage unit.
Debbie B | Overall ExperienceLaurie is a big help making my storage needs easy
Troy H | First ImpressionsEveryone was outstandingly helpful, in a time of required assistance: Corporate, Ownership, Management, &, Staff! "Thank You" so, very, muich!
MIKE L | First ImpressionsRegistering online was easy and convenient. Storage facility was clean and clear of People traffic storage unit was ready with lock inside would highly recommend U haul VacaValley.
Abel G | Online Move InThe staff and manager were awesome! I have nothing but great things to say about this facility.
Adbeel E | Overall ExperienceI contacted the manager, via phone, to confirm that the unit was indeed the size of the unit listed, reserved it online and went to their office the following morning to complete the application process to secure the unit, received instruction as to where it was located, went to the unit and was extremely happy with the unit and very satisfied with my experience.
DIANA H | First ImpressionsAt this location, I was greeted with joy and positivity. The employee actually came outside to greet me while dropping off the equipment. He was pleasant and a true professional that supported a positive customer experience.
Sean MMy experience with this storage facility has been amazing. Moving is stressful, staff has been helpful in arranging my storage needs easier than I ever expected. Would definitely recommend it.
Julie L | First ImpressionsAlways great customer service
CHRISTINA CI would definitely use this facility again.
MARY L | Overall Experiencegreat place
Zlatoslava K | First ImpressionsVery helpful and very nice !!!
Michelle W | Overall ExperienceThe staff is professional with a great personality. They always have accommodated my needs. Thank you Laurie for all you have done. I would definitely recommend this facility. I have used other u haul facilities and they are by far the best.
Ruth B | First ImpressionsOur storage facility was great also w/ staff.
james e | Overall ExperienceLaurie and her staff are always approachable and solution oriented. A must have for customer service. 5STAR!!!!!!!
Ken G | First ImpressionsGreat staff
JOHN EU-haul has always been there for me when I need them, sometimes totally going out of there way to make things easier for me. Always with a helpful and respectful attitude. I always recommend h-haul to my friends and family. Moving is a stressful time, you guys always make it easier. Thank you!
Jose VVery helpful staff!
Tina R | First Impressionspatient with the change and pricing discrepancy
jack k | Overall ExperienceWell kept and secure..if the operating hours could be extended for those of us working
OLA A | Overall ExperienceThank you
Jesus A | Overall ExperienceTheres an old guy there that looks very strict. He does not have customer service at all.
ART VLaurie Hansen is Amazing and VERY kind and helpful. Super knowledgeable. Her staff is well trained and awesome as well.
Adam B | Overall ExperienceThey were very thorough with the trailer hookup and made sure that i had lights and all .
aaron cKeep Laurie on board as your Manager. I have rented there for several years now as a business and private renter. Accomodations and customer services have always been top notch. I have rented storage units all over the area and it is not easy to find good customer service. Very pleased with services here. Keep up the good work.
Ken GVery helpful staff, no issues. Was on the road in 10 minutes or less.
John TVery clean and professional service.
Shawn rI had a great experience at this storage facility. Laurie was great and all staff were friendly. The only bad thing I have to say is that there was another customer that was extremely rude to me . I was getting my stuff out of my storage. This rude lady tells us to move out of her way. There was a parking stall but she parked in front of my car. She started yapping how everyday she has to tell someone to move . I just said to her she didn't have to be so rude. She started cursing at me and blamed me for her losing her key to her storage. I almost wanted to call the police. The lady looks like she lives in her car . I just think it was uncalled for and things like that shouldn't happen. I didn't feel safe around her. But other than that customer I had a great experience.
Erica F | Overall ExperienceI just want to sincerely express the total truthfulness of my UHAUL rental experience as absolutely wonderful. I must say my customer service satisfaction has everything to do with the General Manager, Laurie. I actually told her that she should be crowned as UHAUL’ s queen of the GM’s. Reason being is I’ve been a satisfied customer of UHAUL, truck and equipment rental as well as storage space rental for a prolong period of time. In which case, I’ve came into direct contact with several on-site General Managers. That being said…Laurie by far as being the “Greatest” of them all. She deserves a raise and a promotion by UHAUL because she’s not only an asset for the company but she’s a great asset. Truthfully yours, Charles E. Pullen.
Charles PMy experience felt carefree. I appreciate the kindness Customer service gave. Its not very often these days that you have ppl that are confident in their knowledge of the business they represent & how they talk to their customers. It makes all the diff in the world when you give great customer service, because you want their business. Their great experIence will generate more ppl. Nice going Uhaul. Please hire more great ppl to represent your brand.
Louina H | Overall ExperienceLaurie has great customer service skills. My bill after i left was wrong, i must of misunderstood the conversation but i went back the following day & Laurie helped me understand my situation better. Her help was exceptional. I appreciated that so much. Thank you .
Louina H | First ImpressionsThe truck i used should've never been allowed on the road, the back right tire (dually) was bald over half of the tire and clearly had skidded (was no longer round on part of the tire). the location and personnel were incredibly helpful and nice and would recommend them.
Haylee CA most excellent storage resource!!! Perfectly clean, attentive staff, easy in and out. Just wish prices hadn't gone up, but it motivated me to get into the room and purge lots of unnecessary "stuff" !!!!! :))
Heidi C | Overall ExperienceVery very clean & nice facility.
VEDA B | Overall ExperienceI will for sure be recommending this location to friends. The staff was beyond helpful. From registering when I first got there, renting a Uhaul a few weeks later, and terminating my lease they went above and beyond multiple times to make everything convenient and quick! I have used many different uhaul and storage places in the past and the staff here makes this one my absolute favorite. Thank you!
lauren j | Overall ExperienceLaurie and her staff are amazing!
Carolyn W | Overall ExperienceRegarding my own experience, I can't think of anything that you can do to improve your facility at this time. If everyone gets treated as well as I have this past year, you will always have happy customers. You are friendly, helpful, and responsive. The facility and grounds are always clean, prices are reasonable, and everything functions/runs well, and that includes the rental vehicles.
Janice CLaurie and her staff are amazing!
Carolyn Wfriendly and helpful staff
john s | Overall ExperienceHad some problems with the exit gate causing congestion with other users. Overall, an outstanding facility.
Dale W | Overall ExperienceUhaul’s computer system is terrible! It took twice as long to get the truck and contract because of multiple glitches with the rental program. Additionally, the geolocation service didn’t work even though I had location services on, I couldn’t complete the after hours return.
Carolyn WFantastic staff!! Laurie Hansen was very knowledgeable, answered my many questions, and very professional. Gladly will recommend!
Laurie D | Overall ExperienceLaurie and Jason went above and beyond! They were so helpful, friendly and accommodating! Thank you
Alicia S | Overall ExperienceHave the trucks already on the full level with gas in them.
mildred gA bit more room for parking with a large trailer or any trailer.
Alexander N | Overall ExperienceI didn’t worry about someone trying to break into my storage. This is my second time storing my belongings there and I would definitely use their services again!
HELEN C | Overall ExperienceQuick and easy return process
patrick g | First ImpressionsCustomer service at the storage facility was outstanding and they were extremely helpful
Brian B | Overall ExperienceWhat a pleasant place to pick up a U-Haul! We can't speak highly enough of representative of U-Haul of Vaca Valley. He was friendly, informative, and knowledgeable of everything U-Haul. I'm sorry we can't remember his name! The facility was clean and quiet; we will be sure to contact them next time we need a U-Haul in the Sacramento area.
Melinda WThe General Manager in Vacaville was AWESOME and so helpful, (sorry I forgot her name)!!! The layout of the facility is weird, hard to figure out where to go with the vehicle you are returning. The place seems like a really nice storage facility that does rentals on the side.
Janet AThe GM was great. She was quick, friendly & knowledgeable when I picked up. When I returned the uhaul later that evening, the guy who "helped" me was rude, accused me of not having enough fuel & said I should've taken a photo prior to prove it was the same fuel level & he had zero customer service skills. If I ever rent again from this facility & see him there, I will go to a different location.
Makanani WStaff was always friendly and quite helpful.
Janet B | Overall ExperienceMovers advertised through uhaul did not contact us . Then when we show up to rent the truck . They said they were going to give our truck away. The customer service representative had poor service and poor attitude. Did not provide the dolly we paid for. Then they said our tank was 3/4 full. However it wasn’t. Just Poor service overall.
Hakim CLauren the manager was especially helpful thank you for all your help
Les FLaurie and staff have been awesome! The facility is very clean and well cared for. The temperature was always comfortable, and I felt safe accessing the unit. The location right off the 505 was super easy to access. 5 star service !
Lisa P | Overall ExperienceLaurie the manager is very professional and it’s why I came back to u haul. The facility is clean and well cared for. I feel safe as a women going there.
Desiree S | First ImpressionsIf needed I would definitely use this facility again.
Kimberley H | Overall Experienceexcellent customer service.
Corey MI been struggling with the level of service in the last few years primarily with time invested from manager or stuff going not extra mile explains my part as client example I am using is check mark on oil change invoice. Sure every box is marked job was not looked at or check some how it turns a standard to do on paper we pay that was good job The manager handling my contract was everything And more I took me few minutes to apply my self And listen as he was explaing my role, he role played everything from A to Z more showing what can be a simple mistake causing frustration how to fix I am a compulsive always asking why is this....he nswered in detail logical explanation on closing hours gate locked so on This gentleman restore my confidence in my right to inquire why in fact he reminded me what we American lived by the code of American standards in every step when we work do it right U Haul hold the hight American standards presented by the manager at this facility Please be contagious we need it
Victor H | First ImpressionsLaurie is the perfect example of a great person to be in a customer service role. I could not be happier with my experience today.
Rachel JI felt that my possessions were in a secure facility and my locker was alarmed when I was away for the last year. I had previously had a locker at Public Storage in Fairfield and it had been broken into several times and management there wasn't concerned about break-ins at all.
Marvin M | Overall ExperienceExcellent customer service and very well managed
John G | Overall ExperienceTruck ran well - no issues - all lights and indicators worked - tires looked good - staff very friendly and helpful. My only recommendation is the brake pedal seemed soft, but everything functioned well.
Craig MEverything was perfect!
Ann HMy storage unit was vacated without my knowledge or written notice. Then the manager made up story saying my lock was removed, I hadn’t been there since August, and they never notified me that the storage was open.
Patricia B | Overall ExperienceStaff professional and customer friendly. Well clean and maintained facilities. The auto sensor lights need to be serviced inside of storage unit, automatic exit gate in back of storage facility needs to be maintenance and check on regular basis as a suggestion, for safety and security.Sometimes it doesn’t open or close properly. Thank you Vaca Valley U-Haul of Vacaville, Ca I appreciate you. Sincerely, Aliciea A. Walker
Aliciea W | Overall ExperienceThe pick up was more than 60 miles from my home and on a Friday afternoon traffic was miserable.
terry wExcellent in all regards. Ms. Hansen is a professional in every regard,
John AI get surprised whith everything, nice building, clean area, friendly people working there, enough rolling cars to move my merchandise (by each door) completely satisfied
Carlos H | First ImpressionsThe facility is very clean and well lit. Excellent access hours. Staffs are very helpful and always available. Highly recommended.
Eric L | Overall ExperienceI loved everyone there, they were helpful and caring. I can’t image going anywhere where else!!! You are the BEST!
Katherine G | Overall ExperienceGreat location, secure, clean, and the representatives were always friendly and helpful.
ALVIN E | Overall ExperienceThe manager was super friendly and accommodating every time we interacted.
Jessica F | Overall ExperienceMuch better run than the location on "hamburger hill." Staff seem to have a genuine interest in helping customers.
Walt RProfessional, courteous and cooperative in every regard.
John A | First ImpressionsExcellent Service!!
Zane SGreat Overall Experience
Timothy VLaurie was very friendly and helpful.
Sharon H | First ImpressionsWe had to go to 3 different U hauls to finally get the truck we reserved The customer service overall was absolutely outstanding
MICHAEL FGreat place Great Crew. Great Manager. Great Experience. Ty
Christian L | Overall ExperienceVery clean and well kept facility. Staff was very helpful!
Timothy M | Overall ExperienceAssociate was wonderful.
Victoria JLaurie and her staff are phenomenal! It’s too bad that I have to move - she was amazing! I would highly recommend this location to anyone in the area.
Vanessa M | Overall ExperienceThe management team there is Awesome.. Very helpful and know everything it is to be known about the business
Veda C | Overall ExperienceExcellent experience from day one. Very professional helpful staff always.
Zach B | Overall ExperienceI would recommend this storage place to all who need it .. Staff are all friendly and knowledgeable it was very clean and safe and once again very clean… Hours are great👍🏼 Keep up the good work…
Olivia F | Overall ExperienceI did not receive a receipt for delivering the trailer as the person promised I would
Anne SThe manager and her entire team are outstanding. I've been in the customer service business for over 40 years and If I was still in business I would probably steal your manager from this location. Fantastic can't say enough.
William W | First ImpressionsThank you so much for being the BEST STORAGE UNIT In CALIFORNIA!! Laurie, Jason,Mark, Sherie, and the all the staff were awesome. Thank you Vacaville U-Haul
Ashlee V | Overall ExperienceFriendly and helpful staff. Thank you to you All...RK
Rosemary K | Overall ExperienceLaurie was very nice and helpful. The facilities were well-maintained. I had a good experience with this U-Haul.
VAISHALI P | Overall ExperienceVery nice staff...will continue business & referrals to friends.
Tye C | Overall ExperienceLaurie is great!
Mari S | Overall ExperienceVery helpful
John R | Overall ExperienceManager was super helpful with great customer service.
Amy W | Overall ExperienceYou your facilities were clean and the staff was most helpful
Jesus A | Overall ExperienceThat lady in their was the best ever.
Joseph B | Overall ExperienceStaff was very helpful and answered all my questions. They made the move in process very painless. I'm happy that I chose this location to store my things.
Jeremy K | Online Move InGreat for us while we needed it!
Scott T | Overall Experiencethere was a sign that stated first month free, but nothing was mentioned
Corey M | First ImpressionsKeep up the Great Customer Service!!!
DEMETRIA G | Overall ExperienceErnest & Jason were super duper helpful , I am a mother of 2 & they were always prompt & courtesy of both my kids aka the teenager & toddler!
TINA J | Overall ExperienceThey were so helpful & understanding of my needs & situation as to time frame. They are A+for me
June B | Online Move InClean facility. Rented the truck at another facility at 7:00 a.m. but was not able to get keys to the storage unit until 9:00 a.m. Had to wait to leave town to pick up the furniture. That was disappointing. Key to gate did not work either. Make sure you ask for 2 keys for this situation also.
Diane K | First ImpressionsNo one called me to talk about extended hours to 24 hours access and the man at the front desk always had a attitude every time we went and I didn't feel comfortable. Like he was mad at the world and that's not cool for a customer side. You need happy people that make you feel welcome. I didn't get that at all.
Juan A | Overall ExperienceThe general manager was outstanding!
HECTOR Z | First Impressions7pm is too early to close for working people otherwise the place is beautiful clean and the staff is fantastic appreciate it.
FRED P | Overall ExperienceThe staff where always kind and due to this specific location being so convenient i now have higher standards for storage units. They have an elevator and dollies to use no extra costs definitely would use again.
salvador s | Overall ExperienceThis u haul storage was pricey, but it was one of the least expensive storage places out there when i was looking. I only rented for a few months and don't have luxurious items so in the future I would skip the insurance. The whole place is climate controlled which makes the price worth it. I would rent from here again if needed. Employees were friendly and helpful.
Sandra S | Overall ExperienceI was very impressed with my storage unit. Staff was awesome. I would highly recommend this place to friends and family. It was nice and clean
Erica F | First ImpressionsI love the entire experience with the exception of the astronomical $40 late fee.,, The staff was absolutely fantastic they were very helpful But I highly appreciate that. The guys working in the office deserve a pay raise. You could probably take that out of the fees that you charge everybody for being A-day or 2 late
Gene H | Overall ExperienceGreat friendly staff
Troy H | First ImpressionsVery clean building manager was very helpful during a stressful time
Kathleen S | First ImpressionsGreat facility, I actually recommended some family to it for their storage.
Derek N | Overall ExperienceWonderful facility and staff. Helpful and accommodating and a pleasure to store there.
Judith W | Overall ExperienceNice folks, caring and helpful. Only reason I left was for an extra large unit I finally got after being on a waiting list.
David B | Overall ExperienceLaurie you are the greatest ever. Thank you so much for your dedication and wonderful attitude. You made this long distance move one of the greatest experience on this journey of mine. I am so glad that I had the opportunity to meet such a great person before I left California. I was starting to believe that great customer service did not exist anymore. Thanks Laurie for giving me hope again. Have a Merry Christmas and a Happy New Year.
Lola T | Overall ExperienceThe facility is very clean and well maintained. There are security gates, and key cards to control entry; as a single woman I never felt worried about accessing my belongs.
KATRYN S | Overall ExperienceThe staff was wonderful and caring .They were very awesome it wasnt just about work they also were very understanding, they worked with u and would check up on me with my health issue they know I had they we caring. Place was always clean and bathrooms. I will miss them especially Lori ,Jason And the little Mexican lady Thank u I will always be grateful to u guys and I apologize for abusing my privileges Thank u for all u guys have done.
emily j | Overall ExperienceOne of the best storage facilities and staff I’ve been associated with. The staff were very knowledgeable about the array of U-Haul services were very helpful in assisting with my move. From the truck rental to securing helping hands to minimize the truck rental hours and addressing the physical requirements they stayed involved. Wonderful folks to work with!
RONALD P | Overall ExperienceVery clean, friendlyand helpful staff
Arlene R | Overall ExperienceAnother customer was throwing garbage in our unit. Staff resolved the issue quickly!
Philip M | Overall ExperienceThe “free” months for my truck and unit rental was a bit confusing
Jessica F | First ImpressionsI attempted to close my storage unit and I no longer had access to the storage unit online. I attempted to call the local number when I was forwarded to the call center. They told me there was nothing they could do from where they were and tried to forward me to the local number again which immediately forwarded back to the call center. I was then told that they were going to send a message, and that I would be receiving a call from the local center. I never received a call. This is not the first time that either my wife or myself attempted to call the facility and was forwarded to the call center. It seems they are never available to take your call and when you are at the facility, you have to hunt down the clerk because they are not in the office. That being said, the facility is well maintained and accessing the unit was simple.
JAYSON K | Overall ExperienceErnest was very helpful
Robberta S | First ImpressionsWe’ll lit location, easy access to facility, Ernie is a great employee, very helpful
Al B | Overall ExperienceBest self storage I’ve used ever.
Nicholas C | Overall ExperienceThe staff was absolutely fantastic. Courteous informative and pleasant. That location is the best and worthy of my business.
FRED P | First ImpressionsLaurie is very friendly and cooperative
Mustafa A | First ImpressionsIt seems like a open staircase is essential. Maybe there is one but I was not aware of it?
Matthias H | Overall ExperienceLady at the counter was very friendly, and vey helpful
Al B | First ImpressionsVery quick and easy. Most hassle free experience to rent storage and a truck I've had. Staff was very helpful
Ashenden S | First ImpressionsErnest and Laurie were great help..Thank you guy
Atasha H | First ImpressionsLaurie made our stressful move easier! She was always very helpful and accommodating for us. I would highly recommend this facility. Very clean and safe.
cathy m | Overall ExperienceThe manager on duty was super friendly and professional. It was a great experience. I also worked with Dee the say before when I bought boxes. Amazing staff and clean facility
Alan J | First ImpressionsMy Family visited the location on 2221 East Monte Vista in Vacaville. The staff were very friendly, knowledgeable and professional.
DEMETRIA G | First ImpressionsLaurie is great, she is a sweetheart. The lighting inside the facility is futuristic. I don’t normally use storage facilities but this one has spot lighting as you walk through and the units are climate controlled to protect your contents.
Ken a | Overall ExperienceBy far one of the best experiences at any U-Haul location
Luis V | First ImpressionsHave used Uhaul Storage Company 2 or 3 times now. Very happy with their service.
JERRY S | Overall ExperienceIncredibly friendly and helpful staff, well maintained and clean facility.
Kelsa W | First ImpressionsThe staff is amazing, they have great rates at the one in 2221 E Monte Vista Av. I love this place, I’ve rented here before and will do it again if needed! Thank you for the excellent service
jennifer b | Overall ExperienceOur overall experience was outstanding. The staff are wonderful people and I would highly recommend this facility.
Melody V | Overall ExperienceThe facility is immaculate, and the staff were always friendly, outgoing, and helpful. Can't say enough good things about them! Warren, American Canyon
Warren T | Overall ExperienceLorrie and her staff are absolutely awesome. We had to put all of our things into 2 storage spaces at the last minute on our move from California to Texas. This was due to the fact that our first movers didn't show up and we had to be out of our house because it was closing. Lorrie made sure that I had 2 units on the 1st floor and as close together as possible. Then or 2nd movers were 6 days late to pick up our things to take to Texas. I'm the meantime I had to leave for Texas so I would be there for the closing of the Texas house. Lorrie and her staff went above and beyond every day too be ready for the movers to show up. She made sure that whenever the movers finally showed up they would have access to my items. I would highly recommend this storage location. It is clean and climate controlled and the staff goes above and beyond to help make your experience as good as possible.
Martha L | Overall ExperienceThe Vacaville facility couldn’t have been more helpful after the wildfires. We are very appreciative of their willingness to help during some of our most trying days. I would absolutely recommend this facility.
Michael P | Overall ExperienceThe new facility in Vacaville is state of the art and very secure. Great staff and customer service. Highly recommend them.
RONALD P | First ImpressionsThanks for everything. I appreciate having live humans at the facility to help with the website.
Peter L | Overall ExperienceThe signup process was smooth, and Diana and the rest of the staff (I forgot their names, sorry!) were very helpful. It was nice and clean and I had no trouble at all getting set up and storing my things. Would definitely recommend it to others, and if I need to store things in the future, I will use this facility, if at all possible. 5 out of 5 stars!
Julie C | Overall ExperienceExcellent and clean place!!!
Brenda T | First ImpressionsI would rate this as outstanding; if it were just about the facilities and the customer service.However,, the fact that U-Haul issued me a confirmation number and then did not honor the reservation, was an inconveniente to say the least. Thankfully, the staff in Chico (Lauren is great) was accommodating and patient—the computer discrepancy notwithstanding. This gaff ultimately forced me to rent a storage space 90 miles away in Vacaville—which will now cost me much more to pick up the items stored and bring them back to Chico. Even when I arrived in Vacaville there was no record of my reservation—even though the Chico staff had set ti up themselves in my presence. What is going on with this computer system???
Joseph H | First ImpressionsThe gentleman working there wasn’t able to get my card that lets me in or out to work and when we were done and ready to leave, the card still wasn’t working!
HELEN C | First ImpressionsThanks to the staff for making my visit easy to accommodate my storage space.
Martin S | First ImpressionsEveryone who works there that has helped me are great friendly people .
Nuno M | Overall ExperienceExceptional staff very helpful, well-educated, and available when necessary. We strongly recommend this location!
Elizabeth T | Overall ExperienceLoved the fact I could go when convenient to me the hours are early as well as late so even if the office wasn't open I could get in to my storage around my schedule not someone else.
Jonathan D | Overall ExperienceLaurie is so friendly and very helpful.
Metro T | First ImpressionsGold Standard Service
Chuck A | First ImpressionsEven though I did not end up renting a storage unit the staff was wonderful. After arriving I discovered the units they had available was not going to fit my needs. I would recommend this facility because of the staff and their fantastic customer service.
Linda B | Overall ExperienceVery clean. Staff very nice and helpful.
Marjorie B | Overall ExperienceI would recommend I-mate haul to friends and family
Karen H | First ImpressionsGreat staff
roxanne b | Overall ExperienceExceptional staff very ethical, professional, and willing to assist in every way possible. Both staff were outstanding so kind and considerate. The facility is in a nice area, very clean, and well-maintained. We strongly recommend this facility to all who are so fortunate to read this post. Our thanks to staff and management for a wonderful experience upon arrival to this area.
Elizabeth T | First ImpressionsManager Laurie helped me. She was very nice, professional, helpful, and has excellent customer service skills. Laurie represents U-Haul wonderfully and with pride !
Brenda R | First ImpressionsVery pleased with the experience. I am very grateful that you were able to help me with my needs. Easy reservations, easy check in, easy access to my unit, along with the handy carts you have available! Premises are very well maintained and units are larger than the general population of storage facilities in the neighborhood. Thank you again!
Judith W | First ImpressionsI was treated in a professional manner and Jason was more than helpful. I had a little trouble initially getting my disc lock to work and Jason had no problem coming to help me and all is well !!! I couldn’t ask for anything better.
Jeannie L | First ImpressionsWe have been very happy about the services we have received by Uhaul. Thank you!
james e | First ImpressionsLoved the facility and how well kept it was. We also like the climate control.
Audrey R | Overall ExperienceThe lady there was so nice and so helpful she was great.
Gina M | First ImpressionsThe staff there was amazing and very helpful. I would definitely use them again and recommend them to anyone looking for a storage. They were such great and friendly people
DESERAY M | Overall ExperienceI’ve used several storage facilities, but this UHaul facility is the best by far. The staff was fantastic and always helpful and knowledgeable. The facility is just spotless; no dust at all. I highly recommend this facility.
Gary P | Overall ExperienceIn my opinion staff went above n beyond to make this horrible time in my life a little better to handle. Ty do much for having an awesome staff!!😁
Jennifer L | First ImpressionsLori Hansen, God sent
DANNY E | Overall ExperienceU Haul facility and staff were always attentive and helpful. Would highly recommend this facility in the future.
Bert A | Overall ExperienceJason is very nice
jacquelyn n | First ImpressionsIt's hard to find such excellent service! Thank you so much. Everyone was so helpful, friendly, and patient. Moving is such a stressful experience and you all helped to lighten the load.
Melissa M | First ImpressionsIt's hard to find such excellent service! Thank you so much. I've already recommended you to several people. Moving is always stressful. You help to lighten the load.
Melissa M | Overall ExperienceSuper friendly employees that made it very easy to complete the move in experience quick and hassle free.
RICHARD S | First ImpressionsAdrian is excellent and provides top notch customer service.
Earl N | First ImpressionsWe love Lori she’s the best 😀
Megan S | Overall ExperienceThe manager was amazing! She was incredibly helpful and assisted us with getting our long load into the parking area. She went above and beyond for us.
Marisa H | First ImpressionsStuff was excellent and the manager was absolutely fabulous to work with. A great team.
GINO A | Overall ExperienceI am a Active Duty Military Service Member. I paid rent and was charged the entire month. I received military orders and my rent was not prorated. I paid storage rent on 4 August 2020 and moved out on 7 August 2020.
Mehmet D | Overall ExperienceAccessible location , excellent customer service
RONIN H | First ImpressionsExcellent communication and friendly staff. We’re extremely satisfied with our time here!
Sabrina S | Overall ExperienceLaurie Hansen and her employees were always courteous and helpful. When ever someone speaks about moving, boxes, or storage I recommend U-Haul.
Barbara R | Overall ExperienceThe staff was extremely helpful, professional, and informative. No question was left unanswered. I had called and spoke to Laurie earlier in the day, and when I came in the evening the associate was already informed of my situation. They exhibited excellent communication skills. Thank you guys.
natasha a | First ImpressionsThe staff onsite was very helpful.
Steve P | First ImpressionsGreat staff
Jode B | First ImpressionsThis was the best experience I have had with customer service. The staff was incredible! I recommend doing everything in person because the staff here will take care of you! They made everything less stressful and it was a smoother experience because of the service they provided at a difficult and challenging time.
kira a | Overall ExperienceFacility has good freeway location. Remote for expanding area with great hours of access. Clean. Secure and staff on duty
Laurie H | First ImpressionsVery well manage facility. I am very please with all the accommodating solutions during the process of choosing the right unit. Laurie Hansen was extremely helpful.
Diosnel P | Overall ExperienceYoung man who assisted me was very polite, professional and helpful.
Louise M | First ImpressionsThe agent took lots of time to acquaint me to how the system works, which I really appreciated.
Gary P | First ImpressionsYour staff at this facility was always helpful, courteous, kind. We changed our units many times, due to changing needs. These people never complained or acted frustrated, they just helped us accomplish what we needed. Our experience at your facility was all positive. Thanks to your excellent staff for making a stressful time much better.
Karen W | Overall ExperienceEveryone I dealt with yesterday were friendly and helpful. Thank you.
Barbara R | First ImpressionsJason Jones was absolutely stellar in helping me pick out a storage unit and getting everything processed! In fact, its why I came to this location to rent a truck to move my stuff from storage to my new place. Due to this, any time I need storage or moving supplies, I'll come here, and also refer anyone I know in need as well!
Nicholas S | Overall ExperienceLaurie is the best!! She is very helpful and friendly. She made my moving experience much better. Thank you!!!!
CHARLES R | Overall ExperienceKeep the wonderful job thank you for everything .
Ivan C | First Impressionsms laurie and aj were so awesome they were so understanding and helpful I really do appreciate the uhaul family vaca valley thank you thank thank you Rahsaan allen and family
Rahsaan A | Overall ExperienceI loved the facility, so clean, and stuff was very friendly.
Maria R | Overall ExperienceGreat customer service, very clean units and easy access.
Anthony L | Online Move InI was impressed on how clean everything was. Front desk staff had some issues checking me out with our truck. Because I called day before to confirm spoke to a lady who assured me your location off the 505.. Somebody failed and put our truck drop off at another location. We requested Vaca Valley 1 way truck. We were told no problem.. Poor youngman at desk want to rip his hair out because obviously someone made a complicated mistake he was doing his best to figure it out. Both desk clerks made several attempts to contact their supervisor no response my checkout after a VERY LONG exhausting day took about 40 minutes. Desk clerks truly needed help nobody was avaliable to help them no phone call back no text response. So kudos to the 2 young desk clerks on Saturday Feb 22 at 6pm.. No kudos to Supervisor your manager skills obviously need some polish. They were frustrated 40 minutes long as I was very tired but I thanked them and was very patient because the issue was NOT their fault. So VacaValley UHaul Managment.. Get your crap together and look after helping your staff with ongoing issues. If your physically not avaliable...your a manager make yourself avaliable via phone call. Thats why your a manager and make extra higher pay. I manage business for a corporation I know the frustration for your employees.. They deserve a raise just for seeing the issue thru without verbally losing their minds. Kudos to both of them I hope I get to see them again upon my 2 week stay at Vaca Valley uhaul...Thank You
terri c | First ImpressionsExcellent Customer Service, Laurie is indeed a great Manager at Vaca Valley Storage.
Maria R | First ImpressionsThe facility was very clean and secured. I like the 24/7 access. I would definitely use this place again if I ever need to store excess possessions.
VICTOR V | Overall ExperienceI found Laurie to be very welcoming and professional in getting me signed up and oriented. The facility is super clean, the carts and elevator handy. I'm very happy I selected this U-Haul location.
Doreen M | First ImpressionsThank you Lori! I will for sure recommend them!
Maria S | Overall ExperienceAlways friendly, always clean Very fair pricing
SHERI H | Overall ExperienceStorage facility was clean and well maintained. I definitely felt safe storing my things there. 😊
Ariel S | First ImpressionsGood
Clemente T | First ImpressionsClear on instructions, helpful and speedy customer service and very polite. I was recommend from a coworker and I will continue that recommendation to my next coworker.
Beatriz G | First ImpressionsI am very impressed with Lauri who helped me during this move. She was very friendly helpful and a professional staff. Your facility/storage is very clean Will definitely recommend.
Teresa M | First ImpressionsMy rental experience went very smoothly. The facility is amazing.
robert f | First ImpressionsVery helpful!!
john s | First Impressionsstaff very helpful
Elwood Y | First ImpressionsThe vacaville location has friendly and helpful employees. The Hawthorne location was horendace. Rude people..VERY UNFRIENDLY, i felt like i was bothering them. They were not at all friendly....
Sharleen J | First ImpressionsFast and helpful service, convenient location, new, clean facility.
Patrick Y | First ImpressionsFrom the time I stopped in to get a room, they were very helpful. I would definitely use them again. Front desk very nice. I liked the bug traps in he units.
Michele B | Overall ExperienceVery Pleased with Staff & Facility. I Will Definitely Use & Refer U-HAUL Storage again. Thank You!
Rebecca F | Overall ExperienceGreat crew in the morning to handle pickup.
Daniel W | First ImpressionsExcellent service!
William M | Overall ExperienceManagement has been outstanding! Extremely helpful!
Javier Y | First ImpressionsFacility was very accommodating !
Ronald G | Overall ExperienceAwesome services
Lionel A | Overall ExperienceMgr Laurie was great very professional thank you
claire b | First ImpressionsMany available locations.
Eileen A | Overall ExperienceThe staff was very helpful. They tried everything they could to fix an issue that corporate had caused when we first arrived, and provided good information. Nice facility.
Steven L | Overall ExperienceI had to go to 3 different locations to finally get my truck, I was assured the worn tire would last, it did not, I was stranded on the roadside for 3 hrs waiting till help showed up.
Chris C | First ImpressionsVery Helpful and Polite..
Joel A | First ImpressionsNEVER have I SEEN or experienced such a Professional, Excellent & Fantastic Facility for my storage needs than this facility. Words can't express how happy I am to be referred here. Jerome is Why.
Kathy S | First ImpressionsExcellent customer service.
elaine c | First ImpressionsGreat service
Thomas N | First ImpressionsVery helpful
Bradley E | First ImpressionsJerome, the manager of this facility was as pleasant and professional as he could be. I enjoyed working with him and can see myself using this facility for all of my future moving/storage needs.
CAROL B | Overall ExperiencePhenomenal customer service and assistance!!!
Kelsa W | First ImpressionsThey're Awesome! Great to do business with them!
sylvia s | First ImpressionsBrice was awesome
Jason T | First ImpressionsThe customer service was great, I had no confusion of the processes at this location. Great location, clean, friendly, cool, etc. would recommend to anyone.
Kaleb B | First ImpressionsJerome was welcoming, thorough, not rushed, and provided me with excellent customer service that exceeded any of my experiences with storage facilities in the past and the units were very clean & safe
CAROL B | First ImpressionsJerome was a part of that rating was such friendly and Excellent service.
Henry C | First ImpressionsFrom when we left Everett, WA to our arrival in Vacaville, CA we have had an amazing experience with Uhaul. The staff were very friendly and helpful throughout our travels. Thank you again!
Rachel B | First ImpressionsVery clean and easy to access.
Todd F | Overall ExperienceRude people over priced and they lock your stuff up. Good luck storing here
Arland B | Overall ExperienceI had a good experience and would suggest this place to everyone.
Jim Y | First ImpressionsJerome was exceptionally helpful. Outstanding customer service.
ALLISON I | First ImpressionsGreat place
Ezra E | Overall ExperienceGerome has been so helpful and incredible during this past 6months that we have used this facility.
Donnell J | Overall ExperienceGood storage place
Robin H | Overall ExperienceDidn’t know that you could get a month for free just for renting equipment. Came in very handy since my closing was delayed for 2 weeks & I was able put my stuff in a secure place
Aslam R | Overall ExperienceJerome is very helpful. Great experience.
john w | Overall ExperienceThanks
sandy e | Overall ExperienceVery very clean. Helpful staff, my first time ever storing anything and I was pleasantly surprised and pleased with my experience. Would recommend this facility to everyone.
jenny b | Overall ExperienceIf I ever need storage this is the place I would come back to! Everything was perfect, I recmend vaca valley u- haul & storage thank you ljw
Levitra W | Overall Experiencenice and clean
Bouwman E | Overall ExperienceProfessional and. knowledgeable service ..
Joe C | Overall ExperienceThe manager and staff are kind and understanding people. I would definitely recommend this Facility
Melissa R | Overall ExperienceIt was a pleasure dealing with vaca valley u-haul moving & storage thank you
Levitra W | ReservationVery helpful and honest
gerald b | Overall Experience