Customer Reviews for U-Haul Moving & Storage of Utica

3,220 reviews

430 Lomond Pl   Utica, NY 13502
(Rt 8 & 12S Chenango Rd, French Rd. - Home Depot, IHOP, ConMed)

(315) 733-2386

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(315) 733-2386

430 Lomond Pl
Utica, NY 13502
(Rt 8 & 12S Chenango Rd, French Rd. - Home Depot, IHOP, ConMed)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Patrick VanHatten 
Rating:
5.0

Customer did not leave a comment.

Alex Mckinsey  |  First Impressions 
Rating:
5.0

Excellent customer service and great facility management by the employees.

MOLLY CECIL 
Rating:
5.0

the phone is never answered it clicks over to a "central" site and asks about car accidents there is NO WAY POSSIBLE to leave a message

Amy Gorczynski  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

margaret stricker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wayne engram  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shawn lewis 
Rating:
5.0

Customer did not leave a comment.

Allen Stern 
Rating:
5.0

great customer service

David Brown 
Rating:
5.0

There was a piece of broken glass that was left in the truck. Luckily we saw it before anyone or anything got cut. Other than that truck was clean.

john jweid 
Rating:
5.0

Customer did not leave a comment.

Abas Isgowe  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jennifer romano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Dosch 
Rating:
5.0

From beginning till the end, this U-Haul facility made me feel valued as a customer.

Micheal Carson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Stockbridge 
Rating:
5.0

Friendly staff and helpful. Recommend this location.

Jairo Sabillon 
Rating:
5.0

Friendly and efficient customer service. No wait time. Great experience.

jason calcara 
Rating:
5.0

Very appreciative of staff.

Maria Kissoondath 
Rating:
5.0

Customer did not leave a comment.

Tyrone Walker 
Rating:
5.0

Manager on site was extremely helpful and professional..

Christopher Rohde 
Rating:
5.0

Door on trailer was broken but no other trailers were available. Had same issue with the same trailer the week before.

ryan rys 
Rating:
5.0

Customer did not leave a comment.

David Smith 
Rating:
5.0

Customer did not leave a comment.

Jamie Piper  |  First Impressions 
Rating:
5.0

The staff was very nice and professional !

Frantasia Benson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberley Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Johnson 
Rating:
4.0

Customer did not leave a comment.

Brennan Kurdziolek 
Rating:
5.0

Customer did not leave a comment.

Benjamin karas 
Rating:
5.0

Customer did not leave a comment.

Bruce Hughes 
Rating:
5.0

Customer did not leave a comment.

Sue Carpenter 
Rating:
5.0

Customer did not leave a comment.

Michael Kurdziolek 
Rating:
4.0

NYS law allows customers to opt out of optional collision insurance. I was forced to take it without the option to decline . I rented a cargo van and drove 31 miles . $11.00 for collision insurance. .35 a mile on top of the .89 a mile usage fee . Twice this week out of 3 rentals the starting fuel gauge was wrong. The manager waived the fee . Please advise why you violate the law on collision insurance. Thank you

Maurice Isaac 
Rating:
5.0

Customer did not leave a comment.

Sergey Veremich 
Rating:
5.0

Nothing very good

Bob Mcqueen 
Rating:
4.0

Windshield wiper fluid was empty upon pickup.

Robert Lloyd 
Rating:
5.0

Excellent easy super fast and massively convenient!

WILLIAM Gelling 
Rating:
5.0

Customer did not leave a comment.

DAVIDWAYNE ALVAREZ 
Rating:
5.0

Quick and easy.

Kristopher Koehler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eugene Bonacci 
Rating:
4.0

I refueled before returning vehicle after driving 18 miles. I put five gallons into the vehicle. This seemed to be a bit much for the miles driven.

mike egan 
Rating:
4.0

Let them know you put grease where the ball recover goes lol

Clayton Hunt 
Rating:
5.0

Had a problem with the brakes not working on a car Hauler. Manager and staff were extremely responsive and handled the situation right away.

Gearld Beam 
Rating:
2.0

I booked a truck and trailer. Then I got a call after doing so from a rep at uhaul telling me the trailer isn't there. I had to travel 100 miles out of the way to pick up the trailer. Then when I got to the drop off point in savannah I was going to be charged a fee for being over mileage.

Lee Staelens 
Rating:
5.0

Customer did not leave a comment.

Kimberly Kolch 
Rating:
5.0

Customer did not leave a comment.

christopher crandall 
Rating:
5.0

Customer did not leave a comment.

Philip Klinkner 
Rating:
5.0

Worked well with me I appreciate it

khalil thomas  |  Overall Experience 
Rating:
5.0

Nothing. Service was great from the time I pick it up to time I return it

JIM ELLIS 
Rating:
4.0

Easy drop off

Eric Sterling 
Rating:
5.0

Customer did not leave a comment.

fredrick joseph 
Rating:
5.0

Customer did not leave a comment.

BERTHELL BEMBRY 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Moyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edward ditata 
Rating:
4.0

I am very satisfied with my experience. I'm sure the next customer would have unforeseen needs but I'm confident this facility could accommodate them.

BARBARAA KICINSKI 
Rating:
5.0

Fast, Respectful & 100% good service.

Ricky Cummings  |  First Impressions 
Rating:
5.0

The customer service was excellent. However, the vehicle had two inches of mud on the running boards and needed to be cleaned in order to see out the windows.

lisa nassoms 
Rating:
5.0

Customer did not leave a comment.

Felicia Murdock  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph Sherman 
Rating:
3.0

I felt when I picked the 26’ foot truck up the guy working was checking something outside said he would be right with me and 20mins later I was finally helped.

Jenny Small 
Rating:
5.0

The drop pff was smooth. The woman was very nice and extremely helpful.

Lee Ann Loss 
Rating:
4.0

Customer did not leave a comment.

Frank Viola 
Rating:
2.0

The staff charged me for gas I shouldn't have needed to pay for (the tank was as full as when I recieved it). This is a serious problem that the local bureau of weights and measures should look into. The mileage estimate was below anything that made any sense. We had to pay more because UHAUL can't figure distances reasonably.

Mark Bailey 
Rating:
5.0

No problems at all. The whole rental experience was excellent. It was my first time. It’s so easy I won’t hesitate to use it again.

Russell Harrington 
Rating:
5.0

Very helpful employees

Jack Ortiz 
Rating:
5.0

Customer did not leave a comment.

Raheema Davis 
Rating:
4.0

Customer did not leave a comment.

Joseph Sherman 
Rating:
5.0

Truck could be better serviced. It was very wobbly and I had to get a job after loading truck because it wouldn’t start. Very scary driving it.

Maria Luckina 
Rating:
5.0

Recently I’ve used U-Haul twice and both times it’s been an absolute great experience. I can’t express the gratitude the wife and I have had using your company. Thanks so much and I’ll definitely spread the word!! U-HAUL ROCKS!!!

Stephen Ciolek 
Rating:
5.0

Customer did not leave a comment.

NICOLE YOLANDA PRIM  |  First Impressions 
Rating:
5.0

Nelson was very friendly and personable. Thank him for his professionalism and help.

Paul Smith 
Rating:
5.0

Customer did not leave a comment.

Raymond Holdridge 
Rating:
5.0

Customer did not leave a comment.

Frank Rotundo 
Rating:
5.0

Customer did not leave a comment.

Cindy Arkin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virginia Oliver 
Rating:
5.0

Thanks

Daniel Palmisano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deveontae benson 
Rating:
5.0

Customer did not leave a comment.

Julianne Newton Pauley 
Rating:
5.0

Customer did not leave a comment.

Gary Zastawny 
Rating:
5.0

Customer did not leave a comment.

Nancy Zappone-Tan 
Rating:
5.0

Customer did not leave a comment.

James Tiffin 
Rating:
5.0

Customer did not leave a comment.

James Turnbull 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Mahon 
Rating:
5.0

Customer did not leave a comment.

MAURICEMICHAEL SMITH 
Rating:
5.0

Customer did not leave a comment.

eduardo perez 
Rating:
5.0

Customer did not leave a comment.

andrea Dinerstein 
Rating:
5.0

Friendly but not pushy. Seeing the sizes in your show room helped.

Barbara Baron  |  First Impressions 
Rating:
5.0

Each time I came in and had to personally deal with staff they were very helpful very polite and engaging... Great experience

Stacy Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Cherni 
Rating:
5.0

Awesome customer service

Juan Ramirez 
Rating:
5.0

Everything went well

kermit dingle 
Rating:
5.0

Employees were absolutely wonderful. They turned terribly stressful day into a great one.

Nicholas Diliberto 
Rating:
2.0

Also got chargered $11 extra for fuel when i returned it full. Couple time before i was charge a fee for droping it off after hours. Been renting at this location fir years but since ray retired its not the same.

james benson 
Rating:
4.0

Customer did not leave a comment.

BRUCE,A KINGSBURY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allie Danziger 
Rating:
3.0

Customer did not leave a comment.

Todd Weston 
Rating:
4.0

Customer did not leave a comment.

ROBERT STACY PIPER 
Rating:
4.0

We rented it, get to our location opened up the back of truck and BOY OH BOY IT STUNK LIKE FISH AND THERE WAS SNAILS AND WORMS ON THERE ALL OVER FLOOR, WE HAD TO PUT DOWN OUR CARPET TO COVER STINK AND SNAILS / WORMS ETC....SO MY FROENDS FURNITURE IS BRAND NEW, WE DID NOT WANT THAT STINK ON IT, AMD IN RHE FRONT OF TRUCK IT STUNK OF ROTTEN BEER, SOMEONE MUST HAVE USED IT ON A FISHING TRIP , DRINKING AND FISHING OR SOMETHING AS WE WERE NOT HAPPY, SO WE CALLED IMMEDIATELY AND WE RETURNED THE TRUCK IN FEW HOURS OR SO WE DID NOT KEEP IT OVER NIGHT, SO WE DEFINITELY ARE NOT HAPPY WITH THAT SITUATION, WEVE USED YOUR COMPANY AT THAT LOCATION BEFORE THIS YEAR WITH NO ISSUES, BUT THIS TIME ITS NOT FUNNY, SO YOU WANTED FEED BACK ,SO PLEASE RESPOND , SO IN THE NEAR FUTURE WE MIGHT NEED YOU AGAIN, I NEED REASSURING YOUR COMPANY WILL NOT DO THIS AGAIN, ALSO IM TOTALLY INSPECTING THE TRUCK MYSELF BEFORE WE PULL OUT OF YARD, IM NOT GOING THRU THIS AGAIN, OK THANKS SHANNAN SANTA MARIA (315) 941-2749, or Jascko (315) 266-7119 , sgadziala@gmail.com

Shannan Santamaria 
Rating:
5.0

Customer did not leave a comment.

Paul Schulz 
Rating:
5.0

Customer did not leave a comment.

Matthew Redmond 
Rating:
5.0

Customer did not leave a comment.

Robert Loomis 
Rating:
5.0

Customer did not leave a comment.

jhony Alverez  |  First Impressions 
Rating:
5.0

Nothing. Continue doing what you’re doing. Don’t over complicate things and people like me will enjoy renting from. U-Haul. Thank You.

Dennis Mclain 
Rating:
3.0

Customer did not leave a comment.

Kayla Morales 
Rating:
5.0

Customer did not leave a comment.

ivan cortes 
Rating:
5.0

Customer did not leave a comment.

Robert Loomis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRAVIS LUNDQUIST 
Rating:
5.0

I have to say that the staff at the U-Haul location in Utica on Lomond Pl delivered great customer service. It's not often these days to have individuals who care about their job and the customers they serve but the team at this U-Haul location were pleasant and easy to do business with. It made the experience all that much more pleasurable. Thank you!

John Reale 
Rating:
4.0

Customer did not leave a comment.

Frank Viola 
Rating:
5.0

Customer did not leave a comment.

Aaron Reid  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin Durrigan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia Murdock  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joan Burdick 
Rating:
5.0

Customer did not leave a comment.

Jonathan Gregory 
Rating:
3.0

Customer did not leave a comment.

Rebecca Henkle 
Rating:
5.0

Customer did not leave a comment.

TOM NELSON  |  Overall Experience 
Rating:
5.0

I love the employees at this location. They are always friendly and helpful.

susan collins 
Rating:
5.0

Customer did not leave a comment.

corinne doolen  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gregory Gouwens 
Rating:
5.0

Customer did not leave a comment.

LaShane Pace  |  Overall Experience 
Rating:
5.0

Everything went smoothly.

richard clair 
Rating:
5.0

Customer did not leave a comment.

John Becreft  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorinn Moss 
Rating:
5.0

Customer did not leave a comment.

Daniel Benincasa 
Rating:
5.0

Customer did not leave a comment.

maryann serwatka  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

margaret stricker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

margaret stricker 
Rating:
5.0

Customer did not leave a comment.

KIRILL KOT 
Rating:
5.0

Nothing. Online reservation was smooth and easy. Staff was extremely nice pleasant and competent

larry nark 
Rating:
1.0

I was waiting outside for over 10 min and finally someone opened the door. When I walked into the shop the smell of weed was overwhelming. This is a place of business not a smoke shop. I will never return again.

Richard Reid 
Rating:
5.0

Customer did not leave a comment.

Luis Feliz 
Rating:
5.0

Customer did not leave a comment.

Fedor Passiouk 
Rating:
5.0

Customer did not leave a comment.

Fedor Passiouk 
Rating:
4.0

Staff was very helpful but two units had doors that were hard to open needing maintenance

miles Mykel  |  Overall Experience 
Rating:
5.0

The man who waited on me was excellent

Vincent Fiorile  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank LaDue  |  Overall Experience 
Rating:
4.0

Nice, friendly + Efficient staff, checkinin/pit process

tracy morgan  |  Overall Experience 
Rating:
4.0

The staff was very helpful and the facility was very clean but the unit doors are not well maintained. The door on my first unit was broken and when they switched me the second unit door was difficult to open and close. The doors need better maintenance.

miles Mykel  |  First Impressions 
Rating:
5.0

The staff was helpful and they worked with me well

Mark Thompson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sherman Reed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Romona Noblin  |  First Impressions 
Rating:
5.0

The manager nelson was great to talk to when I had any questions. Would rent there again

olivia dixon  |  Overall Experience 
Rating:
5.0

All of the staff was great but the best was Mr Nelson he helped out a lot an we appreciation all he did for my family and I

Rachelle Branch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Cucinotta  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Tyrell Owen  |  Overall Experience 
Rating:
5.0

The person, his name is Ray was very nice and very helpful but the poor guy needs help

Mark Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eliazar Rodriguez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melissa Haggart  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dmitry Uhlianitsa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy Stevens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole Harry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

larae lusby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damonazehia Tolbert  |  First Impressions 
Rating:
5.0

Great staff. Super helpful. Only constructive feedback I could give would be the appearance and upkeep in the self storage area. Just needs some updates. But overall nothing to turn me away.

Ben Getter  |  First Impressions 
Rating:
3.0

the gate didnt work for months so that kinda sucked, still paid full price for half the security, which is why i left. also i think the water gutters that come down from the roof and run off the side of the buildings in between every few units leaked badly into my unit. nothing like actually damaged but everything that was in the front left corner of my unit (near the drain spout outside the unit) was soaked. it was just towels and clothes for me which can be easily washed but i worry for someone else that may have like nice wood furniture or important paper documents? the staff there is very friendly tho and renting vehicles for moving was always very easy and efficient.

Addison Barr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee Warren  |  Overall Experience 
Rating:
5.0

If I ever need a storage again I would go back to U-Haul

Antoinette Flaherty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREWBEN REEVES  |  First Impressions 
Rating:
5.0

Ray at the front desk,,,,,Is the Man !

Frank LaDue  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Priscilla Cahoon   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

adam mcNally  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kyra Rios Turner  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shanice Jackson  |  Overall Experience 
Rating:
5.0

Natalie was so helpful!

Priscilla Cahoon   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roseann Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber Smith  |  Overall Experience 
Rating:
5.0

The staff was on top of all our needs, even before we got there.

adam mcNally  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Buth  |  Overall Experience 
Rating:
5.0

Thank you all for a good experience. I would def rent from there again shall I need storage in the future.

NICOLEYOLANDA PRIM  |  Overall Experience 
Rating:
5.0

Ray Cousins was outstanding!

Malcolm Lusby  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kathy Benjermin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Buth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCOTT TUTTLE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Aletha Trotta  |  Overall Experience 
Rating:
5.0

Good service .friendly personnel

craig bennette  |  Overall Experience 
Rating:
5.0

The staff is always friendly, polite and very helpful

Lisa Oglesby  |  First Impressions 
Rating:
5.0

The store is very clean, and their restroom is exceptionally clean. The staff is wonderful. I am very impressed, and I am sharing my experience with other people. My realtor was very happy to hear about my experience, as she has other clients who would find this useful for their move.

William Awasniewski  |  Overall Experience 
Rating:
5.0

Your staff was wonderful, and very helpful. The facility is very clean and comfortable. This storage solution is a lifesaver- or at least a sanity saver. The closing on our house was moved several days earlier. The only way to empty it so quickly was to have a uhaul truck to put everything in, and a storage unit to move it into . We now have a month to sort and deal with it all. Our realtor was impressed and will share this with other clients. She hadn’t realized you had this service. Your staff was very kind and we will share our experience with friends.

William Awasniewski  |  First Impressions 
Rating:
5.0

Nelson at the front desk was extremely helpful and a great employee for you guys to have.

Jeffrey Watkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah Bielby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

danelle miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Lape  |  Overall Experience 
Rating:
5.0

I have been to Lomond Place u-haul several times and the staff are always very pleasant and helpful. It’s greatly appreciated!

Linda Gioppo  |  First Impressions 
Rating:
5.0

From day 1 to my close out day the experience was excellent!

INDIRA REKIC  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tynisha White  |  Overall Experience 
Rating:
2.0

Broken gate Drive through not really adequate Received notice of late payment with a $15 surcharge instead of receiving a notice that my payment will be due in a few days. It would have been paid and I would have saved the late fee. At the time of renting, they ask for other addresses and all. My contact info and my billing info should be sufficient. Not please with the all the requirements. Easier to rent a truck than it is to rent a 10×10 storage. Really?

Mario Pellerin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Vitagliano  |  Overall Experience 
Rating:
5.0

Very helpful staff. Ray went over and beyond. Great customer service.

Kathleen Kelly  |  Overall Experience 
Rating:
1.0

I should’ve walked away when I rented the storage unit and the person was extremely rude. They then did not set up automatic payment and sent a letter to the emergency contact that I was not paying my bill. I had no idea until I went to the unit and was told I had a past due bill. The facility is almost NEVER secured. Only twice did I ever have to use my access card. The roof leaked and caused boxes to get wet and moldy. I was never notified of any issues however the day we moved out they were repairing the roof. It caused moldy clothes and broken boxes because of the wetness that resulted in broken dishes. The staff said “awesome” and that was it. Absolutely the worst experience ever!

Melissa Schmidt  |  Overall Experience 
Rating:
5.0

Outstanding service! Pleasant, helpful, really listened and assisted me with solutions. Highly recommended. Thanks Chad!

Stephen Frisbee  |  First Impressions 
Rating:
3.0

Storage isn’t free the first month. My things were in there a week and a half with no reimbursement.

Daquila Clark  |  Overall Experience 
Rating:
5.0

Ray was very courteous and quick to get me on the road

Joe Weibel  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

danelle miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

micheal brown  |  Overall Experience 
Rating:
5.0

The guys at this location are the greatest, easy to work with and have great personalities.... would definitely recommend going to the Lomond location for all of your trucks and storage needs!!!

Dominica AMRHEIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIM CADWELL   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gerri Nebush  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

micheal brown  |  First Impressions 
Rating:
5.0

I’m upset about losing my valuable belongings,but I can’t lie you guys are phenomenal and yes I would recommend this company!!

Debbie Stevens  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dominica AMRHEIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaShane Pace  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen Kelly  |  First Impressions 
Rating:
5.0

Thanks for the 20 years or so I have had a storage unit with you. Even though management has changed numerous times, the staff was always courteous and friendly. My company has decided to terminate our use of storage needs or otherwise I would have remained a customer.

CHRISTOPHER CARRIER  |  Overall Experience 
Rating:
1.0

Management has poor attitude makes you feel unwelcome especially if you’re from out of state they have no respect for anyone who comes into the store they feel that they must take your blood in order for you to have a walker there they have no sense of hospitality and I will never ever purchase anything from the store let alone use anything with the U-Haul name tag on it there’s nothing that they can do or say that will change my mind

Jonathan Austin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARIEL GONZALEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICOLEYOLANDA PRIM  |  First Impressions 
Rating:
5.0

Nice to have a secure place to leave some belongings for a short period of time. People are friendly and knowledgeable.

DONNA ROBERTS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frederick Dunham  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roberta Bardin  |  First Impressions 
Rating:
5.0

Everyone when I checked in and out were outstanding and extremely helpful. Thanks Ladies and Gents!

John Ryan  |  Overall Experience 
Rating:
5.0

The place is well maintained and staff are great. I have used this place in the past a couple of times for an extended period and they always did a great job maintaining the facility etc. Excellent!!!!!

Louis Cieloszczyk  |  Overall Experience 
Rating:
2.0

1. The unit I rented had a rodent issue - when moving out of the unit there was rodent dung everywhere. We found multiple boxes which had holes chewed in them along with the items in the boxes. We also found dead rodent carcasses among our possessions. Finally there was an ant nest that was under one of the boxes that we disturbed and ants were everywhere - frankly it was all disgusting. 2. The unit leaked on to my possessions - very irritating. 3. The lock slide on the unit was very difficult to slide open and closed. 4. When we came to visit once there was a uhaul lock placed on our unit - we reported it to the office and they were not very courteous in correcting their mistake. 5. Once we visited when there was a fair amount of snow on the ground and their snow removal was inadequate - we had to climb over a snow pile at the garage door to get in the unit.

Richard Pinskey  |  Overall Experience 
Rating:
5.0

Mr. Blair is a very helpful guy.

Allen Stevens  |  Overall Experience 
Rating:
5.0

I've used storage facilities for various reasons in the past. None as clean and well organized as this location. The move was not organized until the day before. This was the only location with both the truck size and storage room in the area (end of the month). Everything was smooth as silk. Brad was a great help and made the whole process easy. Thanks Brad.

John Ryan  |  First Impressions 
Rating:
1.0

I received water damage in my unit. The day I found out I asked for some assistance and was handed a roll of packing tape to patch the hole in the ceiling as there was no one able to help. I needed to follow up with phone calls to get my issue resolved. You general manager Brian is very unprofessional.

NORA SHAHOUD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica Hollister  |  Online Move In 
Rating:
5.0

The gentleman was very helpful and courteous. Explained everything and was very professional

Albina RAMOS  |  First Impressions 
Rating:
5.0

After looking over the amount of furniture I need to store I realized that I needed a larger unit. The office personal was very accommodating canceling the unit. I would definitely recommend using this UHaul site.

Virginia Shepardson  |  Overall Experience 
Rating:
2.0

Auto pay was set up and yet still got late charges for having it set up on auto pay also to get a hold of anyone I’d have to be on hold for at least 30 minutes my unit I had to fight to get it open and closed and and tons of mice poop on my stuff once I took it out

John Dickan  |  Overall Experience 
Rating:
5.0

staff always pleasant and helpful

CHARLES LANGE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Sweet  |  First Impressions 
Rating:
1.0

I moved out on the 7\12\21 and I payed in full this month and didn't get any thing back from them and wan i move out of storage it was so much mice poop all in my stuff and my couch was full of mice poop and pee I'm not happy at all and i asked the guys in the office if i can get something back from my storage that i pay on time ever month and they told me to call the 1800 number and i call and know answers. To see if i can get something back because i payed for the month of July but i moved all my stuff out on the 12 of July 2021 and i made sure the storage was clean out and sweep all out clean my number is 680-219-3520

Candy Foster  |  Overall Experience 
Rating:
5.0

I especially liked the friendliness and helpless of the staff. They were great. I never rented a storage unit before but this was a very pleasant experience and I would gladly recommend uhaul to friends and clients.

Dominick Pellegrino  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NORA SHAHOUD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kirk Baldwin  |  Overall Experience 
Rating:
4.0

The entrance door the door Larry goes into the railings to go up our worn down had trouble with it sticking other than that no experience was excellent

Frank Rotundo  |  First Impressions 
Rating:
5.0

The Manager Brian Blair and his team were all nice friendly and all so very helpful also the team members will work with you with your payments schedules if your on a fixed income like I was Thank You Brian and your team that treated me with kindness as a customer and not a number Sincerely Elizabeth Russell

Elizabeth Russell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLA GIRUZZI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Radulescu  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gregory Pezzulo  |  Overall Experience 
Rating:
5.0

Thanks it worked perfectly.

James Humphrey  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

John Hawkins  |  Overall Experience 
Rating:
5.0

Really professional, thanks

Jose Acevebo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominick Pellegrino  |  First Impressions 
Rating:
5.0

The manager, Brian, was extremely helpful, courteous, and easy to contact. I found dealing with the National U-Haul phone line very frustrating and horrible but got excellent assistance by speaking directly to Brian.

Olivia Holbrook  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Tracy Ruffin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony mangano  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sarah Kunze  |  First Impressions 
Rating:
5.0

Very easy to work with. I had to bring some furniture from PA to settle an estate and store it for a few months. I hired a truck and movers through U haul it was a smooth trip with no problems.

William Quirk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank Rotundo  |  Overall Experience 
Rating:
3.0

The facility is very nice. The workers were knowledgeable and friendly. The online sign up was easy. The gated system is difficult. Our access code only worked twice and the card only works sometimes. I don’t like that once you are in there is no way out without the card. I get trying to monitor coming and going but it is scary to not be able to get out quickly as needed. Also, the card thinks we are checking in when we are checking out and vice versa. The machine to check you out the display is broken. We have a hard time driving out. We either have to go off the pavement to the grass or if you go the other way we have to do a several point turn to line up with the exit gate.

Chad Lusby  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nicole Hoffman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Giedraitis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca Willis  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Scott Grayson  |  Overall Experience 
Rating:
5.0

I was impressed with the helpfulness of the staff and was happy that even in very severe rain my possessions stayed safe and dry.

Jeanette Coury  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Tucker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Katrinka DeGenova  |  First Impressions 
Rating:
5.0

Great service great outside units just wondering one thing is there 24 hour access to the units outside

Manuel Corales  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Aleksandr baringolts  |  Overall Experience 
Rating:
1.0

The manager at the Utica branch on Lomond Road - Brian - absolutely ruined our experience. We've had a very stressful time having to move abruptly due to a delay in our house closing from Covid-19. Therefore we rented multiple trucks (4) and also 2 storage units. All - in - all we've spent A LOT of money at the location over the past 2 months. We dealt with Brian a couple of the times and he always had an attitude and was not friendly. One of the times - we had to get into the office (which was difficult due to work hours) and we popped in real quick 10 minutes before closing. We just had a simple question and Brian, legitamately yelled and was upset because they were about to close. He made us feel bad for stopping in and bothering him so close to close. We apologized for it being so close to 7pm, and his reply was an eyeroll while saying, "yeah whatever." We immediately rented a truck / trailer from another company and emptied our storage units. We will not be back - which is such a shame because we've got A LOT more moving to do over the next few months. Very disappointed.

Ashley Zablocki  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Landin  |  First Impressions 
Rating:
5.0

The bonus of having a free month with my van rental made it a tremendous value for the dollar and I have already recommended your services to friends. Your staff was always friendly and helpful. Accessing my unit was easy and convenient.

Linda Fake  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Fake  |  First Impressions 
Rating:
1.0

Items stolen from lockers. Insecure. Gates broken for months at a time cameras useless.

KAREN WILSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Grayson  |  First Impressions 
Rating:
1.0

The storage unit itself is nice, however the customer service was very poor. Both gentleman we dealt with in Utica were complaining of their days. We were just trying to get our storage unit.

Vanessa Jecko  |  First Impressions 
Rating:
5.0

Brian Blair was an excellent Facility Manager. When he took over the Utica Lomond Ave. Facility things really Improved. Because of Mr. Blair I would be happy to recommend the Utica U-Haul to anyone.

Robert Sparacino  |  Overall Experience 
Rating:
5.0

The manager and staff were polite, professional and extremely helpful!

Philip Olmstead  |  Overall Experience 
Rating:
1.0

Many mice were coming from my boxes with a lot of damage to my belongings. There animals ate the boxes with many holes noted and damages to the clothes. The smell is horrific. I had to pay 3 people

Pierre Herard  |  Overall Experience 
Rating:
5.0

N/a

Jennifer David  |  Overall Experience 
Rating:
5.0

Brian and Ray are great! Remember them when you’re looking to promote from within; they both deserve it! Fantastic Customer Service!

Barbara Brindisi  |  Overall Experience 
Rating:
5.0

Great service

Jack Ortiz  |  Overall Experience 
Rating:
1.0

I am the wrong Karen Purdy. I emailed to say I was the wrong person and now you have sold her stuff without contacting her and I feel really bad. I tried phoning but emails still came to me.

Karen Purdy  |  Overall Experience 
Rating:
5.0

Very knowledgeable, friendly, and efficient

Rebecca Matherly  |  First Impressions 
Rating:
5.0

The manager Brian was very helpful and knowledgeable.

Robert Rathbun  |  Overall Experience 
Rating:
3.0

We got off to a really horrible start. My references were contacted despite the fact that my payments were up to date. I received some really horrible communications from corporate.

MARY HUMPHREY  |  Overall Experience 
Rating:
5.0

wonderful experience..professional ,easy and fast..Brian was great in every way..thank you

Lucille Latreille  |  First Impressions 
Rating:
5.0

The owner is great. Very knowledgeable and fast.

Nelson Ochoa  |  First Impressions 
Rating:
4.0

Good

Laura Radulescu  |  Overall Experience 
Rating:
5.0

No comment

jeffrey jennings  |  Overall Experience 
Rating:
1.0

I would first like to commend Brooklyn in Allentown PA for her excellent service and her competency in assisting me. The other 11 were lacking product knowledge and kept transferring me.

Valerie Tofani  |  First Impressions 
Rating:
2.0

We found mouse droppings in a lot of our furniture. We also came back home with mouses inside our belongings. Horrible experience.

Massiel Rodriguez  |  Overall Experience 
Rating:
5.0

Great service

Bethany Santiago  |  Overall Experience 
Rating:
5.0

Brian handled my storage unit rental efficiently and provided exceptional customer service.

Linda Szczesniak  |  First Impressions 
Rating:
5.0

Staff was very professional and helpful

Robert Rathbun  |  First Impressions 
Rating:
5.0

Brian and all the employees were extremely helpful and personable. It was a great experience. Thanks to all at Uhaul in Utica, NY for all your help.

Debra Peecher  |  Overall Experience 
Rating:
5.0

It went really smoothly.

Alex Medina  |  First Impressions 
Rating:
5.0

Only 1 card key given

DONNA ATON  |  Overall Experience 
Rating:
5.0

Both the service rep and the gentleman who inspected my rental return were very busy but they handled my business with the utmost courtesy and professionalism.

Timothy David  |  First Impressions 
Rating:
5.0

They was very nice and helpful

sandra linen  |  Overall Experience 
Rating:
5.0

Overall great experience

Tina Oyerponce  |  Overall Experience 
Rating:
5.0

The owner is really involved and give you everything you need to enjoy your experience.

Xavier Kirkwood  |  Overall Experience 
Rating:
5.0

Wonderful,hardworking staff.

Anita Speller  |  Overall Experience 
Rating:
5.0

They were wonderful to work with and they were understanding to what I was going through. Thank you!

todd manolescu  |  Overall Experience 
Rating:
5.0

Staff was very helpful —during the bitter cold weather when the lock on my trailer froze they immediately assisted to remedy the problem

CARLO GRAZIADEI  |  Overall Experience 
Rating:
5.0

The manager, Brian, was extremely knowledgeable, friendly and helpful.

Robert Bowers  |  Overall Experience 
Rating:
5.0

Excellent customer service.

Frank Scalise  |  Overall Experience 
Rating:
4.0

Friendly staff, storage unit was clean.

Craig Barolet  |  First Impressions 
Rating:
1.0

Brian refused to issue a prorated refund for the additional week I had secured the unit for. All of my items were damp and some were even wet and the insulation in the ceiling was ripped.

Douglas Hughes  |  Overall Experience 
Rating:
5.0

Great experience with storage. Brian, the manager, was very helpful!! Thank you!

Taylor Mitchell  |  Overall Experience 
Rating:
5.0

Everyone I had the pleasure of dealing with was professional and determined to get me on my way.

Michael Kearbey  |  Overall Experience 
Rating:
5.0

Great customer service. Kind and helpful.

Chistopher Melenovsky  |  Overall Experience 
Rating:
1.0

They should be cleaner since the storage when I went to take out my furniture had urine and mouse nests in my belongings and damage I had to throw things I would not recommend it to anyone

Zuleika Bonilla  |  Overall Experience 
Rating:
5.0

.

Nicholas Filmer  |  Reservation 
Rating:
1.0

The owner/ general manager was extremely rude, and this is not the first time I’ve experienced this or heard of him being rude, Brian Blair is his name.

Ryan Monaghan  |  Reservation 
Rating:
5.0

Owner was friendly, patient and thorough. Great experience.

Xavier Kirkwood  |  Reservation 
Rating:
5.0

The main gate was broken at the time, so the facility was not secure. Customer service was great!!

MARK SMITH  |  Overall Experience 
Rating:
5.0

Everything was great,uhaul good condition,customer service was excellent thank you Brian.

Debbie Stevens  |  Reservation 
Rating:
5.0

staff were very helpful and facility and vehicles were clean.

Shari Dutcher  |  Overall Experience 
Rating:
5.0

Awesome great service

Ken Blum  |  Reservation 
Rating:
5.0

they were good

BETTY TURNER  |  Reservation 
Rating:
5.0

great customer service. Everything was ready for me as scheduled. I would return and use them again

MARK SMITH  |  Reservation 
Rating:
5.0

The only problem I had was when I moved out I notified the call center but the message evidently didn’t get to the facility since they sent me a notice that the rent was past due.

Stephen Haspel  |  Overall Experience 
Rating:
5.0

Hello the first person I talk to was very nice , however when I called to change my dates, the lady that I talk to was very rude she even laughed @ me cause I was unsure about the date until I looked

Kimberly Wilson  |  Reservation 
Rating:
4.0

Brian Blair and Angel and Jarod and Will were always very helpful. They're a truly asset to your company and to the Utica facility.

Paul schultz  |  Overall Experience 
Rating:
3.0

Very happy with all service from them

michelle Hubiak  |  Reservation 
Rating:
1.0

My unit had mouse feces all over my storage totes.The associate at the desk said he couldn’t help me,he said I’d have to wait for his helper to help me.He then decided he could help me.

Elizabeth Timian  |  Overall Experience 
Rating:
4.0

Storage service met our needs. Staff was helpful and friendly. Rate was competitive, though reduced rates for longer storage periods would be welcome. Gate was inoperable for a while but was fixed.

Andrew Clark  |  Overall Experience 
Rating:
5.0

Great experience! The staff was very helpful! I definitely recommend this U-Haul storage facility.

Jessica Chapman  |  Overall Experience 
Rating:
3.0

Mice inside of the storage. Saw a lot of mouse poos. Outside of the storage, the environment could be better.

DE BAO XU  |  Overall Experience 
No reviews have been submitted for this location.

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