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Norman S.Customer Reviews for U-Haul Moving & Storage of Tilton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Extremely helpful. Awesome experience.
Alan S. | Overall ExperienceI rented the truck. I was in the middle of a reservation. Got a call from the location. Got there. Signed the agreement picked it up at 6 PM. Was told at 5:30 PM the next day to be returned. Then I gotta call after I had already home to load up my belongings and move and was told I had to have it back by 2. Because the truck was reserved for 230. Even though my contract stated 530 so I had to stay up half the night moving. I would really like to speak to someone higher about this. And maybe be refunded because I had to come up with alternatives and spent way more money than I needed to because of this situation
Crystal M.The people were great and informative. Would rent from them again anytime I need a truck.
Rodger L.Starting mileage was off by one mile compared to odometer.
scott J.Excellent experience
Christopher N.It would be beneficial if you say at check out that you do not accept chime. That is the only account I had. The person was great tho at both drop off and pick up.
Shannon I.Staff was extremely helpful and efficient. I was out of there in 5 mins.
Durward M.You folks are great to deal with and will definitely recommend you folks to friends and business associates.
kerry C.I was sent out without the lights working properly. Do better.
John S.late evening, nobody around, self return via app, which is not the best app
Sergiy S.This facility has been run extremely well I am totally impressed in the 7 years that I've been using it on and off I've had multiple unit once big and small drive up and inside storage always been happy will always go back with them.
Christopher A. | First ImpressionsWe can't thnk of a thing. It was tge only good part if our move!
Rhonda T.The Tilton crew was great, fantastic experience. Would highly recommend!! Very easy to deal with and communication was easy!
Tyler M.Thank you all so much for everything!
sherri M.I've rented U-Haul equipment from other locations in the past. Renting this U-Haul equipment in Tilton was much more pleasant and smooth. The employees made the process easy and quick. They had me in and out as quick as possible for both pick up and drop off.
Derek G.I was in and out in minutes, both picking up and dropping off. On problems at all. Great experience.
GARY M.I couldn’t be happier with my experience! The convenience, willingness of the staff to go out of their way to find me the right vehicle and storage unit to fit all of my moving and storage needs. I have rented from Uhaul many times over the years, and my experience at the Tilton NH location was the best!!!
don a. | Overall ExperienceStaff was helpful and polite
Gregory P.Bill was extremely helpful, knowledgeable, and provided excellent customer service!! Give him a raise !😂
mark h. | First ImpressionsThe customer service here is exceptional. They are efficient and very helpful. The yard is easy to get around. I use Uhaul a lot and this place is my favorite.
john M.Always great service every time I rent equipment from here. Staff is friendly and quick to help you.
Aaron J.My storage unit leaked (1119). I had to throw away alot of items.
Shawn S. | Overall ExperienceI have rented several times from this location and have received the best care from here vs other rental locations. My far the best uhaul location I have done business with; Thank you :)
Matthew M.The service was perfect
charles L.After having a bad experience with Extreme Auto, I could not have been happier with Bill and the rest of the staff at U-Haul of Tilton. Big thanks to them!
DAVID M.Nothing. One of the best U-Haul experiences I have had to date. They even called to let me know I had left something behind.
Jennifer B.Third time renting from this location, always great service and politeness.
George H.Great job, always professional. New email should be aware off the customer.
Konrad S.This was the most horrible experience ever. Between the lies from customer service (like them promising it would be deliver to the residential address for the amount pad but then wanted $279 more to get it from Tilton to resident in Andover, to the change or move from Tilton to next place further away due to construction to the horrible customer service of them and their managers to their unknowledgeable people who say one thing then another saying another thing like where we could return the unused excess of moving blankets then having to drive them 45 minutes away to the place that the ubox was sent from which was deep in San Diego instead of close by Carlsbad where we were told it came from) just an overall expensive horrible experience after it left Encinitas. We will make sure to tell our friends and family to NEVER choose U-Haul!!!
Jessica S.The 24-7 rideshare online pick up was difficult to use. After trying to get approval for 20 minutes, we ended up going in and checking out truck with representatives inside .
Heather D.Good experience, well maintained and staffed.
Donald R.Couldn’t have been better.
walter m. | First ImpressionsThe whole experience was perfect. Friendly, personable, knowledgeable, convenient. Made things super easy for me. Thanks very much!
Matthew O.The owner was exceptional, I had to do some changes to my rental and she took care of me with ease. Great personal service and a great location.
Michael G.The best uhaul!
Kathleen M.The rental and equipment were fine, BUT there is an employee named WILLIAM that should not be working in ANY customer service position. When I arrived I pulled in-front of the gate as I knew I would have to return the trailer to the yard. He came out complaining about pulling in front the gate and how it would block the imaginary customer who was leaving the fenced in area (I was the only one there!). I pulled the trailer back to the parking area and he started complaining that he had been working for 7 days without a day off and then, because of not paying attention, while taking the trailer off my hitch, he smashed his finger and was complaining about that. He is a liability not an asset and if I ran the location, I would terminate him for his attitude. Customers don't want to hear how many days you have worked in a row!
Paul D.I always have good experiences with Ramona and her crew. They are great people to work with and bend over backwards to ensure great customer service.
Paul D.Not a thing- it was great-easy- affordable!
Virginia E.Equipment leaked and ruined my queen mattress and box spring.
Joseph N.there the best in tilton im a repeat customer
Mark M.Checkin was a nightmare on your app. Freezer up and locks you put without telling you. I had to take an Uber to any of my restaurant as it was dark out and then wait 45 minutes to talk to someone on your phone line and then take an Uber back. All this cost me over $30 since I had to buy something to sit inside the restaurant in safety.
Antonette D.the truck was a piece of junk, over priced.
scott F.Very well managed
Richard K.Knowledgeable, friendly staff are equally important as clean and functioning equipment. This location has both. U-Haul has excellent ambassadors here.
Mark W.The crew is great
Robert C.The staff was wonderful. U-Haul makes moving fun !!
James D.Nothing..the couple that runs this facility is perfect!
Bruce C.always great!
Terrance G.Overall, a perfect experience.
Bill T.Very pleased, my friend came to pick up a can and it was not going to work, he received a slightly larger truck for the same Cost. Also my bill had Safe Move on it which I didn't request and I left a vm at the location and it was taken right off
Sue B.Check in/out was quick and easy.
Lauren S.I've used this location many times, they are excellent! Very friendly and always willing to help. Great experience.
Brian T.Staff was fantastic and willing to help with all of my questions. The location is perfect as I am in the area often.
Melissa C. | First ImpressionsOur 10 x 10 unit was one of several in a row with poor drainage outside the door which resulted in standing water with slippery silt under it. When accessing the unit, i could not avoid my shoes and socks getting soaked and I nearly slipped and fell from the silt. All the other units in the facility are graded properly for drainage but these several around 1623 are a problem. Should be easy to fix.
Doug M. | Overall ExperienceI needed a unit for my nephew who is moving. Bill answered every question and walked me through exactly what I needed to get done online, and was very patient and kind when I had to call back for more help. Bill made it a great experience all the way around.
Lorraine B. | Online Move InFlooded drive in front of my unit with muddy water was next pleasant because of your new construction on site. Monty Daniels
MONTY D. | Overall ExperienceRomana and Tony and their help are SUPER with customer service. I've been in customer service most of my life. You don't see great customer service much in the industry anymore. Thank you all.
Margarette D. | First ImpressionsGreat people excellent to do business with would recommend them to and for anyone
Joe H. | First ImpressionsThe only place I would go for moving and storage.
Konrad S. | First ImpressionsRamona, Dominic and Bill at this U-Haul provided excellent service with my initial 6x12 trailer drop-off and later deliveries and pick-ups. Thank you. Mike Dowling
Michael D. | Overall ExperienceGreat experience.
Mike G. | Overall ExperienceWill definitely use this again if ever moving.
Steven J. | First ImpressionsRomona and her staff were really helpful and pleasant to work with.
Robert S. | Overall ExperienceRamona is the best. You can’t find anyone who would go that extra mile. We have used her facility a couple of times and we got the same best experience. Personality, communication and just all around awesome person. I would definitely recommend this uhaul facility to anyone. This also says the same about her staff also. You need a good leader with exceptional staff to operate a great company. Ramona you ROCK the Uhaul..
James R. | Overall ExperienceVery friendly
Patricia M. | First ImpressionsI went in to fill out paperwork, everything went smoothly and was explained to me how it works. Ramona was very helpful and knowledgeable. Thank you
Nancy W. | First ImpressionsGreat people!!
Steven O. | Overall ExperienceThe condition of this particular facility prior to the current management was inconsistent; it would deteriorate and then improve for a time as new management came and went. Since the current managers took control this facility has been consistently well maintained and constantly improving. They are good people, hard working, and a pleasure to work with.
KEVIN M. | Overall ExperienceI was surprised that I was not offered a refund for my last payment. I left the facility one day after I paid for the month. I feel that I should have been given a refund
Warren B. | Overall ExperienceI found the owner and staff to be very kind and considerate
thomas f. | Overall ExperienceAmazing, helpful, very thoughtful .. would go back anytime. And would recommend to everyone.
Nancy M. | Overall ExperienceExceptional assistance from office staff. 👍👍👍
Susan D. | Overall ExperienceThe Tilton team rocks!!!
Melissa A. | Overall ExperienceThe thing I didn’t like is if I was late 4 days, I got charged an additional 20 dollars but if I wanted to move out just a few days after renewal there was no prorated money. I think that’s very unfair and would be only reason to not recommend Uhaul’s facility.
Kevin R. | Overall ExperienceRamona was always helpful and friendly with whenever I needed help. She made the final moves possible by securing a truck on short notice. Excellent.
JOHN R. | Overall ExperienceThey staff are tremendous to deal with and very helpful.
Robert S. | First ImpressionsTerrific service and efficient-knowledgable management. We will absolutely use this facility in the future and will highly recommend it to others. We could not be more satisfied!!
Peter H. | Overall ExperienceMoved out of a 5x5 unit to a 5x10 box. Worked great. thanks for the suggestion.
Frederick I. | Overall ExperienceWhen upgrading to a larger unit I was told I couldn't get credit for time left on the first unit. I get it for an early departure, but this was an upgrade and I should have been credit for the time already paid for.
Philip G. | First ImpressionsThere was no lock inside as the email indicated, and the latch assembly is in need of replacement. The gentleman in the office was extremely helpful, friendly, and although very busy with other customers at the time, he was great. This guy was super - can't say it enough, wish I could tell you his name, but it was Wednesday late morning.
Philip G. | Online Move InPleasant experience
Dan O. | First ImpressionsVery clean and professional also customer service is so nice thank ypu Brittany for all you do and being so kind .
Renee M. | Overall ExperienceI had a fantastic experience and their team on site was awesome!!! I’m so thankful!
Melissa A. | First ImpressionsContract said 24 hr7 daya week access. I was kicked out of my unit twice that i paid for because without informed info the hrs where changed by the facility live in on site nanager. And wasnt allowed access to my contracted paid for unit. And was blocked from access with signed contract of 24 hr 7 day acess
icson w. | Overall ExperienceExceptional customer service.
Virginia C. | Overall ExperienceI started July 11th 2018. I checked out on May15 2021. I left 4 days after I paid my bill I think it was unfair to keep my last paymnet. I should have been charged for a week at the most not the whole month. I am sure it ws rented the next day.
Karen K. | Overall ExperienceGreat staff and very helpful. Will be a repeat customer in the future.
Michael O. | Overall ExperienceGreat customer service and always helpful if I needed anything will definitely be back if I need to storage unit thanks
Randy N. | Overall ExperienceRomona and staff at Uhaul, Tilton, NH are gracious and competent, made our move so much less stressful. Thank you!
Virginia C. | First ImpressionsStaff was very helpful and ensured snowmobile would be safe.
James C. | First ImpressionsPeople that work there are very friendly I would go back if I had to
DAWN G. | Overall ExperienceWell done and reasonable price
james k. | Overall ExperienceThere are no words to express how grateful I am that we could straighten everything out in this pandemic, I only have great things to say about Ramona and her crew
sean c. | Overall ExperienceThe fees are simply too much for me to pay at this time. I had asked for late fees to be waived on at least 3 separate occasions as I simply was having a difficult time paying and would wind up paying my storage rental late. I was promised that management would look into waiving the fees and I never heard back on any of 3 occasions.
christine b. | Overall ExperienceLike that they got me in and they handled everything and I didn't have to worry about anything and that's what I call good service thank you
Alicha S. | First ImpressionsRamona is awesome
mark p. | Overall ExperienceAll staff professional and helpful.
Wayne F. | First ImpressionsThanku fro the help and u guys are so grat i will go thoue u guys agong
Susan B. | Overall ExperienceRamona was very helpful!!
Carl O. | First ImpressionsThanku guys fro the help u guys are the best and cheper and freindly and nices
Susan B. | First ImpressionsRamona and crew were fantastic! Every question,concern, comment was answered professionally and what a great place to store my belongings. I had 3 storage units and rented numerous amount of trucks. Every time I rented out a truck they were there to greet me and was very courteous. Thank you Ramona and family!
Joeseph M. | Overall ExperienceVery friendly services, good security control and convenient hours at the location were impressive. I especially appreciate the manager, Ramona, who ensured that everything was ok with my needs. Thanks Ramona.
inhyong l. | Overall ExperiencePrice is a little high
Felisha C. | First ImpressionsFriendly and helpful staff
Charles F. | Overall ExperienceRamona was terrific and I look forward to a great rental experience.
Peter H. | First ImpressionsGood job!!!
derrick m. | First ImpressionsAmazing service and the people were so kind curtis and helpful. I would highly recommend them
Tina H. | First ImpressionsWonderful people running this location but the storage units are rather small. The 10' x 15' is high but not very long. Harder to stack boxes high because the weather factors will cave in boxes.
Joeseph M. | First ImpressionsThe staff there was really humble and resourceful to my situation and I appreciated all the help they offered.
brent p. | Overall ExperienceI love this location nice friendly service who go above and beyond to help the customers. I store my Harley here and it is safe and secure! I recommend this place to anyone who in need or space.
PENNY E. | First ImpressionsGreat people running this place! They do all they can to try to accommodate you!
Rick P. | Overall ExperienceThe manager and personal were above and beyond I feel the security was top notch respectful and I would always recommend this haul to anyone by far one of the better hauls I have ever used thank you.
RAY B. | Overall ExperienceExtremely helpful and pleasant! Thank you!
Stephen C. | First ImpressionsA+
Karen D. | Overall ExperienceThanks for your help organizing several moves while I was remotely located. Everything went as planned on my arrival.
william b. | Overall ExperienceRomona and Tony are absolutely fantastic to work with.
tom p. | Overall ExperienceI will be back in the fall!!! Ramona is a definite attribute to UHaul
Valiere H. | Overall ExperienceRamona was great; however the overall customer service has been a poor experience. Will NOT be a returning customer.
Angela M. | Overall ExperienceResponsive, patient, knowledgeable, and clear.....It was a pleasure talking with them and getting us onboard.
Andrew P. | First ImpressionsWas too expensive
trish t. | Overall ExperienceI felt very secure leaving my belongings at this storage unit, and it was very convient as well.
Renee G. | Overall ExperienceTony was a pleasure to work with
tom p. | First ImpressionsOur customer service agent was awesome. She answered all of our questions, was pleasant and enjoyable to work with
Teri K. | First ImpressionsFast and great people
Janise d. | Overall ExperienceRamona, the manager at this U-Haul location, has been consistently a strong and effective professional and this time was no exception. She is a true asset to your company. Thank you again, Ramona!
minoo m. | First ImpressionsGreat service and fast
Janise d. | First Impressionsgood experience
Garry L. | Overall ExperienceVery well run and organized facility
ROBERT B. | Overall ExperienceWhat a pleasant experience it was from contact to finish renting storage units from this business, Very nice business, Neat and clean, Owner went out of his way to give me such good service. I
jean s. | First ImpressionsHelpful staff.
Carolyn J. | Overall ExperienceGood location.
Earl W. | Overall ExperienceGreat staff helped me with all my needs they were fantastic.
John C. | First ImpressionsExcellent staff, thank you
Terry B. | Overall ExperienceVery helpful & friendly staff
Delia S. | Overall ExperienceNo comments
Nicolas B. | Overall ExperienceAll of our furniture from the U box is ruined due to mold, thousands of dollars worth.
Marnix V. | Overall ExperienceEasy in and out. I didn't have any problem at all storing my 31' motor home in their lot. No problem with security at all. It worked out perfectly for me.
Kelly B. | Overall ExperienceGreat place
Douglas C. | Overall ExperienceThey need more help on the weekends. It’s hard to get things done in a timely manner when there is one employee trying to run the place and take care of everything, especially on a weekend.
Theresa L. | Overall Experienceconstant rate changes, (four in two years), plus cameras in only the first two rows provided security only to some. Moisture issues as well as gaps to other units allow bugs and other pests in.
GARRET B. | Overall ExperienceVery Friendly and helpful. Had a storage unit here for 3 + years with no problems. Very helpful with the Ubox too.
JENNIFER G. | Overall ExperienceRamona was professional, efficient, friendly, prompt, and did not miss a beat. Recommend highly and appreciate her hard work.
minoo m. | Overall ExperienceEasy to move in and move out. Nice, simple, clean, well-lit and well laid out.
ariana z. | Overall ExperienceRamona and her staff were helpful and very accommodating. I would highly recommend this U-Haul location for your moving and storage needs.
ann g. | Overall ExperienceGreat experience
Cherie L. | Overall ExperienceMy beds got covered in mold alert worse place I have ever stored my stuff.
Katelyn A. | Overall ExperienceWould use this facility again
Lawrence C. | Overall ExperienceI payed for 24 hour access and the gate was broke or not working all those years I paid for a service and not got anything for it what A SCAM you have going
Mike G. | Overall ExperienceThe online payment plan is helpful and relatively convenient.
Brenda L. | Overall ExperienceI would use U-Haul storage again
marion l. | Overall ExperienceAll workers very kind and helpful
Rebekah W. | Overall ExperienceThx. 👍
Bob M. | Overall ExperienceThank you for everything
Michael G. | Overall ExperienceTerrific friendly and helpful staff
Charles B. | Overall ExperienceOutstanding customer service. Friendly, courteous, and very knowledgeable staff. It was a pleasure to do business with them.. 5 STARS for them.
Ken P. | Overall ExperienceFrom Day one, Tilton storage was Excellent, The staff that I came in direct contact with was exceptional, Both Carly the original manager and her replacement Ramona were outstanding, Wonderful people
James K. | Overall ExperienceIt was quick and prompt
BARBARA J. | Overall ExperienceStaff was rude
Ben F. | Overall ExperienceGreat and very efficient manager.
Fred C. | Overall ExperienceGreat experience
Randy S. | Overall Experience