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MICHAEL ECustomer Reviews for U-Haul Moving & Storage of The Shoals
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The air conditioner in the truck was not working properly, the furniture dolly we rented had wheels that constantly stuck and was not usable. The truck smelled like marijuana
Sarah CLana is the absolute best! She is always helpful and informative! Keep up the great work!
Tevin A | Overall ExperienceWhile I never moved in to the unit knowing I had the courtesy free month of storage was huge. Moving is pretty dang stressful and that was just a huge relief to have available if needed. Not to mention the extraordinary staff in Florence. Everyone I spoke to was pro-active with questions and very professional. Best UHaul rental experience I’ve ever experienced. Thank you!
jennifer b | Overall ExperienceGreat customer service in store & easy to book thru app.
SABRINA MWill definitely rent from them again!! Also will recommend this facility to family and friends!! Our experience with this facility was over and above our! EXPECTATIONS!!
ETHEL W | Overall ExperienceEveryone that I dealt with in person or over the phone were extremely helpful and friendly. Great customer service!
Sabrina MTold them they was charging my card to much. They ran it over charged me and said they could not refund I'd have to take it up with the bank
Dedrick CThe lady that checked me out upon return has the personality of a snake.
Sherrie HLana stutts is a rude woman my complaint number is 4694164 and im seeking 2 days of in town rental of a trailer refund .. every one at the uhaul of the shoals location withheld info that ended up costing me an xtra 2 days for sure and possibly 3 ..
Chris NExcellent customer service. Explained all portions of contact and offered other services.
James EVery nice person at store!!
Lisa SLana was exceptional, professional and helpful! A true asset to the U-Haul Team!
Buddy BAll of the workers are awesome! If there are any problems, they quickly resolve them.
Ashley G | Overall ExperienceCheckout and return were both extremely easy, and the employees were very competent, pleasant, and helpful.
PAUL GLana was very helpful in getting me set up and also to find me a drop off point to where I was going. Customer service was excellent.
Jesse SI had a fairly easy pickup experience, but the drop off experience was a little different. Upon arriving at the location I pulled into the spot for returns with no other trucks or tailors in front of me as I waited for 5 mins no staff was seen to check the vehicle at the drop off location i entered the main office waited in line for a couple minutes while the worker finished with a guest in front of me only to be told they will take care of you out side no workers were in site as i stood by the truck i had rented an off duty employee told me just to drop the truck and they would check it in i did so after waiting for 6+ hours for the confirmation email to be sent for my final billing i had to call in to receive that info. Pick up process was very easy a little difficult with the drop off process.
Jacob RThe only problem I had with the drop off is that it was the wrong location. I had to go about 15 miles out of the way. I reserved the correct location and when I got the receipt it was changed. I could not get any assistance to correct it.
FELICIA LStaff were awesome!
Scott MJust keep doing what you're doing.
Gerald SStaff was fantastic! Very knowledgeable and so nice and helpful! Highly recommend this facility.
Ruby S | First ImpressionsBad alignment issues in truck but otherwise great service and easy process.
Whitney FAs a first time customer I really enjoyed the experience with you guys. I was not sure how it would go at 1st but I was very pleased and the fact that it was in door with locked security really helped me out.
Stephanie I | First ImpressionsMinor - my positive post on my battery was not tightened down well. Car would not start after I left at my first stop. The installer had to jump my car off before I left. We both thought it had to do with leaving the switch on for a while. Again, an easy mistake. I tightened and no more issues. I would still rate the installer high!
Mike DI have had two truck rentals and one storage rental in the past nine months. I rate this U Haul branch topnotch. Manager Lana Stutts and her staff do a great job helping customers with their needs. T R Frederick, Customer
Terry R | Overall ExperienceNothing
Derrick SThe staff greatly exceeded all my expectations. Thanks to all those guys!!
Melvin HThe store manager, Lana, is one of the most professional managers I’ve seen anywhere. She was juggling a challenging situation with another customer and provided him with options and clear explanations to help him. While doing that she was kind and in control. She then worked wit us like nothing was going on and gave us individualized attention to address all of our questions. All of her team was equally helpful and greeted everyone. This manager and crew are absolutely the best!
Jennifer BSpoke with corporate rep about issues
Frances MThe BEST encounter/services I've ever had with U-Haul the manager is superb and I've lived in many states over the years. Staff was extremely accommodating and friendly. Very clean, well lit storage facility. I felt that my belongings were safe and I felt secure accessing them as well.
Alexandra B | Overall ExperienceVery satisfied
MICKEY LIt’s an average UHaul rental place, two people working, did their best. If you get a truck make sure the ramp is installed so you don’t have to drive back to get another truck.
Daniel BGranted, this was the last 15' truck available today, so it wasn't going to be the best. it had 180,000 miles and you could feel every one of them! The muffler was shot, the suspension pulled to the left and the brakes pulled to the right (lots of fun when that was discovered), I don't know when it last had a tune up but I expect it wasn't this decade. Your people were great, I love my storage room, but next time I'll look elsewhere for a truck.
Alice MThank you for the great service! Management (Lana) and the other customer service employee made sure my renting process went as easy as possible. The process (of identification, payment, equipment return, etc.) was explained clearly. Management was customer-focused and made it easy to work with. Thank you!
OSCAR OManagement (Lana) and employees were friendly and customer focused. Easy to do business with them. Thank you!
OSCAR O | First ImpressionsDOING OK JOB FRENDLY PEOPLE
Ronnie WYall charged me twice
Brandon MThe associate was very helpful and friendly.
Lucy GThe lady that checked in my rental was very professional & explained everything that the pickup location failed to do.
herb tI rented the trailer on behalf of the company for which I currently work to be able to move equipment. Your corporation can go to hell for all I care in and of itself. Red bar means nothing to me. Especially since I told the receiving location of the equipment that it would be later in the week before the equipment was returned. Incompetence must be a job requirement to be employed by U-Haul.
John BNothing that I know of
Kristy Wvery friendly staff, easy and quick process. very helpful on the phone
Jennifer JEvery thing was good the lady was real nice to deal with. Service was fast and easy.
James ZI use them every other month and they are always great! They always make moving easy.
Rob JNothing to improve just keep up the good work awesome customer service and very respectful and very helpful and friendly
Thomas EEmployees were very professional and helpful! Thank you!!
Robin PThe staff was courteous, helpful, and profesional!!
Rolando B | Overall ExperienceI wouldn't recommend the location due to the employee I dealt with.
sharla sThe store manager is just the friendliest. She calls me by name great manger. Building is very clean and well keep..!!!
Jenny LVery nice place
charlie g | First ImpressionsNice people. Been there before and they are always very nice and helpful
Phil WGreat temporary need.
Keith H | Overall ExperienceThey need to make sure the trailers are better well kept because the locking mechanism kept jamming on me and it was really rusted. Being that it also hooks up to your vehicle putting light in the trailer as others do such as Penske would be helpful when loading at night. Other than that it was wonderful would always refer to the Florence location for storage and U-Haul needs.
Tara PCharged me $309 for a $20 uhaul and every time I call to fix it they have done nothing!! Do not use uhaul unless you want to lose money!! If it wasn't for that everything would of been perfectly fine!!
Jonathon tI would definitely recommend this facility over most that I have seen. The staff were excellent and were extremely helpful. The facility was secure and made me feel safe when I was accessing the building. 10 out of 10.
Randi T | Overall ExperienceNone
WILLIAM PThe employees are awesome
Carol W | Overall ExperienceThe girl in the office was very nice and knowledgeable. Pickup was fast and easy. Drop off was straight forward and easy to follow. Will use again when needed.
James LStaff was friendly and helpful
Jim PI said yes and the equipment was great but the check in process was bad to return the truck was worse. It's was cold and 1 30 in the morning...my choice...but you have to take specific pictures and when you click to do that it closes the app and you have to start over and it says error about 5x when the pictures are finally accepted it shuts off again and says error. Very frustrating. When I got the truck the lock didn't work with the code and someone had to come help. It took about 20 min to get the truck and almost 45 to return it. They should tell you everything you need to return it so you could be prepared. Other than that I'm thankful you can rent a truck after hours and the location and people were amazing!
Brandy RSee above
JOSEPH KI was very im pressed with the service, cleanliness and security of the facility. It was also nice to be given a free lock
Deirdre M | First ImpressionsGreat
George PThe bathroom was locked or out of order much of the time which was inconvenient. When my unit had me locked out because of a computer glitch, it was inconvenient and annoying. I don't like it when staff goes into my unit unnecessarily ( Maddie).
Sheila L | Overall ExperienceVery Pleasant Staff
Carlyn S | Overall ExperienceWe went & cleaned out our storage unit on Thanksgiving night to keep from having to pay for a month. I didn’t know I was supposed to call someone and tell him it was cleaned out. I talked to the manager the next day and she said that the housekeeper had let her know that morning that it was cleaned out. But we still got charged for a month. She said that it was electronically done at midnight but it showed on my invoice and receipt that it was done at 10:50 AM on Friday 11–20 4–23. I am not happy about this at all because I am having a rough time like a lot of other people are right now. So I will not recommend this place to anyone. Thanks.
Patricia C | Overall ExperienceThe deposits was to much so I went some where else. I also pad for utility insurance and didn't get my money back. Never use again
Jona M | Online Move InGreat staff with great attitude. Made it easy for us.
Robert B | First ImpressionsThank yall u feel like family
Kaleb B | Overall ExperienceThank you for being patient with me!
Ladasha B | First ImpressionsThe staff went out of their way to help me. I would highly recommend this location.
Carol W | First ImpressionsThe online sign up process was a bit confusing because I wanted to sign my husband up to have access to the unit, but it would not allow me to put the same address as mine. I wound up not adding him because of this, then when he went to the unit, he was not allowed access. It was a difficult ordeal! The attendant there said to add his name, but put a slightly different address, like add a .5 to our address. THIS MAKES NO SENSE!!! Members of the same household should be able to have access to storage unit using same home address.
Kimberly K | Online Move InVery nice place and friendly service
Shannon M | Overall ExperienceMs.Lana is a very professional person and she did everything right for me with no problems and was very nice.I love doing work with her when it comes to getting my Rental or anything I need she helps out
Lacrisha B | Overall ExperienceThis uhaul facility is great because of Lana Stutt. But Butch is not a welcoming person. If I have to deal with Butch I will not use or recommend this place. Butch is very bad for your business not nice. What a shame.
Tommy R | Overall ExperienceThe manager and staff were extremely helpful and friendly, I am so glad I decided to rent a unit at this location!
Cybil K | Online Move InInconvenient access and very pricey!!
Heather B | Overall ExperienceWe've had storage at your facility for almost 2 years and have always been treated with respect. The Florence Blvd facility was always clean and well maintained. Your staff professional and always eager to help. Thank you for a great experience and we will continue to recommend your Florence Blvd facility, the Wood Road Facility and your facility in Sheffield, Alabama. The only facility that could be better bc of a one man crew is Florence, Blvd....the gentleman that works there is overworked and needs assistance. He maintains a great asset to this company but it's wearing him down running the entire store. Thank you for a great experience!
Tammy C | Overall ExperienceWould not work with me on paying past due amount and both of my units went to auction. I lost all of my belongings some of them were very sentimental and personal items and I wish I would have been given the option to at least keep those but I wasn’t offered that choice. Lana stutts was not willing to work with me even though I informed her about me being out of work and I offered to pay past due balance on my first paycheck.
Amanda C | Overall ExperienceMoving is a very stressful situation for everyone in all walks of life but Ms. Lana made the beginning and end less tedious than the normal pick up the truck keys and leave scenario.
Alexandra B | First ImpressionsI got behind on payments after losing my job. That resulted in me not being able to pay anything online either. I go into work before they open and get off after they close so I cannot go up there either. They also do not have their own phone number to get in touch with them. I emailed multiple times as well with no response. This resulted in neither of us being able to get in touch with the other and they sold all of my belongs.
Abbi S | Overall ExperienceSo impressed with it that i advertised it on my Facebook! Will use it again!
RUSSELL W | Overall ExperienceGreat experience
ricky s | Overall ExperienceI moved my things in storage from 10 miles away because of the incredible leadership at this facility. They go beyond in accommodating the customers, knew me by name within a very few visits and have been more than fair in their dealings with me. The general manager Lana WILL bring business to both the storage and the U-Haul rental. She has excellent business skills but also excellent people skills and that will make such a difference in drawing business in. I would recommend them to anyone!
Karen J | First ImpressionsThis is the most disorganized business!! I had 2 storage units with them! The first I did online and had no problems with. The second I did in store, it was a nightmare! 1st they gave me a unit that was full of somebody’s belongings. They moved me to an empty unit but didn’t put it in the computer so it kept getting locked out for nonpayment from the previous owner. When I moved out of it the guy told me that they had rented it to a guy 2 days before I moved out!
HEATHER M | Overall ExperienceNeed more than one person working especially on the inside to many customers for one person to deal with.
JAKOBY A | Overall ExperienceVery knowledgeable and friendly service.
Sheila L | First ImpressionsLana and her team is wonderful! From rental equipment to finding a storage that accommodates our need, we find this facility to be our best option.
Angela R | First ImpressionsThe Young Lady Lana Stutts Went Beyond The Call Of Duty To Make Sure Things Went Well. Outstanding Employee. ❤️
GREGORY S | Overall ExperienceFrom applying to get a storage unit to getting a rental for my move, Lana and her team were exceptionally helpful. I felt well taken care of.
Joshua C | Overall ExperienceLana Stutts provided excellent service and went above and beyond the standard of service I’m accustomed to across 30 years of renting U-Haul vehicles and trailers. She was attentive to our needs, agreeable, and accommodated the unforeseen issues with our move to Florence. I would strongly recommend Lana to any of my friends and colleagues.
Daniel H | First ImpressionsFacility was very clean
Heather W | Overall ExperienceLove it ♥️
Sheri G | First ImpressionsYou are great in hard times, you don't surprise people with unexpected rate hikes, your staff is always helpful and polite, always clean 😁 very respectful and friendly. Very reasonable rates. Coast to coast 👍👍
Liz J | First ImpressionsNever toilet paper in bathroom otherwise great place
Vicki W | Overall ExperienceThis company has always goes above and beyond to make our request a reality. Thank you!!!
Antoinette S | First ImpressionsThe communication about the access was ok but accessing want good
Mary S | Online Move InVery friendly. Site clean and organized
Gail S | First Impressionsthe whole process was fast and easy.
greg r | First ImpressionsThanks!
Kelby R | Overall ExperienceI got a free unit for 30 days with my truck rental. Opened the unit and the building structural column was in the middle of the unit. So it was inconvenient to work around but the unit was still free for a month. So I can't complain to much.
Kelby R | Online Move InExtremely helpful and friendly
Vicki W | First ImpressionsThank you very much!
Suzanne F | Overall ExperienceThe employees at U-Haul were friendly and nice I moved out four days after I paid for a month but I talked to the manager and they told me that they couldn't refund my money never understood the reason for that cause I done moved out it didn't make sense to me and it still doesn't but anyways they are really good people and my experience with this place was Great God Bless
Gilbert H | Overall ExperienceVery friendly staff!
Kim N | First ImpressionsI feel like compared to other units in my area that are climate controlled that this facility is slightly overpriced per month but the convince of the online sign up and the security offered outweighed the difference. Only wish that the unit had 24/7 access for convenience sake as I work night shift but not a huge deal. Also to note, the staff at the facility and their actions to help get me acclimated and moved in we’re fantastic. Best part by far. Keep those people.
Drake P | Online Move InThe staff there is very friendly and helpful I was pleased with my purchase....Thank you guys for helping me get the storage!!! Thanks Again May God Bless....
Gilbert H | First ImpressionsJohn, General Manager was professional, helpful, knowledgeable, friendly, and managed the facility well. I was pleased with the service. I’m still renting a storage space, and a couple U-Boxes. Associate Butch was also friendly and helpful.
Regina G | First ImpressionsThe staff was great and the place was really clean
KEVIN R | Overall ExperienceButch was very nice and helpful!
Jordan R | First ImpressionsVery clean. Was able to back truck into an area to unload. It was raining, was able to unload and keep my belongings dry.
Nancy W | First ImpressionsI cannot say enough about how great this facility is and the customer service is EXCEPTIONAL!!!!!
Renee P | Online Move InOur experience renting the storage unit was really quick and easy. The girl took us right to our storage unit and showed it to us the facility is extremely clean. I would let my friends know to come here before anywhere else.
GORDON C | First ImpressionsGreat service
Suhail M | Overall ExperienceMade us return the u-haul to a location a lot further away when I had one literally minutes down the street. Called the customer service number to see if I could return it to the closer location and she was not friendly, borderline rude.
April R | Overall ExperienceJust wanted to add that Anna Claire was so friendly and her customer service is top notch!
Jesse S | Overall ExperienceThe young lady that help me and my boyfriend was very friendly and helpful. We need more employees like her. I will definitely recommend her and this this facility to my friends and family.. Anna Claire. Thank you for helping me and my family.. You are such a great add on to this company. Keep up the good work ❤️
Melissa k | First ImpressionsI was scheduled to pick up a uhaul down the street from my house. Got there and they were closed. Not sure why I was scheduled to pick up from a closed business. Wasted 4 hours of my time trying to get it all sorted out and had to be late for work the following day due to all of the issues. That was $50 of my time as well. No satisfied with my experience at all.
MEGAN T | Online Move InVery well maintained and excellent customer service will definitely use them again
Hillman G | Overall ExperienceThe Florence Alabama location was very helpful.
Agnes E | First ImpressionsVery helpful and knowledgeable
Heather K | First ImpressionsRates are to high !
Mick C | Overall ExperienceService has improved greatly with the addition of more staff.
Roger W | First ImpressionsU-Haul site does not have you listed for return of trailers.
Kenan L | First ImpressionsWas so impressed with facility and staff that i posted it on my FaceBook!!
RUSSELL W | First ImpressionsNice, new, clean facility. Employees friendly and competent. Access thru keypad card was very convenient. Hand trucks provided for loading/unloading. Price within market norm.
Kenan L | Overall ExperienceOnly would not recommend because costs are too high
Lacondra R | Overall ExperienceI have storage units in other places. This is by far the best I’ve ever used.
Nannette C | First ImpressionsI have probably rented u-haul 10 times in my life. U-haul of the Shoals is the best location I have ever worked with.
Brent M | First ImpressionsI like the units they have plenty of room inside out of the elements. Not too far away from where I live. Whatever
Christopher W | First ImpressionsKnowledgable, polite, and professional. Top notch people!
JOHN T | First ImpressionsAt a spur of the moment need, the size and price was exceptional. The provided carts made move in and move out so much easier.
Jeffrey A | Overall ExperienceVery friendly staff clean facility.
Kenan L | First ImpressionsVery helpful and polite.
Justin H | Overall ExperienceVery friendly n helpful
Stephanie S | First ImpressionsThe gentleman was very nice and accommodating. The woman who came in to work was very rude. When she first walked up, we were apparently trying to get into the storage area through the wrong door. (Not marked as after hours door only). She wasn’t in uniform and came across as a rude, know it all, pot stirring customer. After she put on uniform, she wasn’t much better. Her tone is very off putting. Her customer service skills were poor. Not sure if she’s actually meaning to be that rude or if she is. Also, we brought a lock from home and we’re told we had to use a certain kind for the unit and had to buy one there. Needs access from back of facility to access back units. We were told they had to rent the ones in the back first. Unloading a HUGE uhaul was extremely tiring alone but then having to carry or push everything from the front door, past empty units, to the very last row made it even more so.
elizabeth h | First ImpressionsThe facility I moved my storage items into is new. There were a few issues with computer log-ins that came up but they have all been worked out. The units are very clean and the safety that is built into each individual unit is impressive ! I feel my items are safe in their storage unit !
Scott B | Online Move InVERY friendly and helpful staff! I'd highly recommend this location.
Jay J | First ImpressionsI was called a liar and told that I would be charged until my truck was returned to the specific location. Will not be doing business with you again.
Alissa H | Online Move InExcelente Store
Juan R | First Impressions