Customer Reviews for U-Haul Moving & Storage of Sun City

506 reviews

10485 Dyer St   El Paso, TX 79924

(915) 206-3592

View Facility Map

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri-Sat: 9 am–6 pm
  • Sun: 9 am–1 pm

Services at this Location:

Contact Us

(915) 206-3592

10485 Dyer St
El Paso, TX 79924

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri-Sat: 9 am–6 pm
  • Sun: 9 am–1 pm
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

RONNIE Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katelyn G. 
Rating:
5.0

I arrived after hours and there was a lock on my unit. After I called the after hour number I came back to the unit and it was ready for me and I moved some stuff in that night. Noah was helpful on the phone and I am happy with the service.

David R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clemente B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cody F. 
Rating:
3.0

Expand the parking lot so it's easier to park the trucks. Luckily I had access to inside the gate so I was able to leave my 26' truck at night, safely.

Kathryn R. 
Rating:
5.0

If I ever need another storage for my belongings I would use UHaul again . Thank u , Gloria Lord

GLORIA L.  |  Overall Experience 
Rating:
5.0

Everyone I dealt with was very nice and professional. Exceptional training and great leadership reflects your team. Keep up the great work!!

Sal G. 
Rating:
5.0

The entire U-Haul process is incredible. This one was no different. I love the use of technology for for checking out and back in, makes it very simple. Additionally, every U-Haul facility I've been in is always bright, clean and well stocked with absolutely everything needed to move. Finally, the trucks and how they must be used very hard but are always in way better condition than you could ever ask for. Mechanically sound, clean and well explained for those that don't know their way around larger vehicles. Great job!

Tracy K. 
Rating:
5.0

Excellent experience for renting pick up. Yazmin explained everything to me as far as charges, contract, policies, etc. Truck was ready to go and very clean. Truck return didn't take long. Whole process was seamless. Charles N.

CHARLES N. 
Rating:
5.0

Keep up the great customer service!

CAROLYN S. 
Rating:
1.0

The rep from uhaul Brianna was very rude and unfriendly didn't explain why I was being charged the price I was being charged.

Jesus A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B.  |  Overall Experience 
Rating:
5.0

Rogelio provided excellent customer service.

David B. 
Rating:
5.0

Customer did not leave a comment.

Maria Del Carmen B.  |  Overall Experience 
Rating:
5.0

Thank you....great service

Juan M. 
Rating:
4.0

Customer did not leave a comment.

Julian B.  |  Overall Experience 
Rating:
5.0

Nothing everyone was super nice and professional. Thank you for be available especially so close to the holidays

Mary M. 
Rating:
5.0

Everything was great, keep up the good work.

DAVID P. 
Rating:
5.0

Great costumer service!!!

Manuel A. 
Rating:
5.0

Customer did not leave a comment.

MARCO C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glenda S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA K.  |  Overall Experience 
Rating:
2.0

Customer's should be given a credit for filling the gas up all the way.

Regina N. 
Rating:
5.0

Unit and facility are clean and well maintained. Stain on floor from previous renter noted but no residue left that will affect storage for my items.

Christina C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel M.  |  Overall Experience 
Rating:
4.0

Online check in process failed, couldn't get my truck until 2 hours and multiple failed attempts on the system. Got very very frustrated. Turn in process took forever also almost 20 minutes to complete all the steps on my own without help from a U-Haul employee. When I had to call I had to wait 30 minutes on hold just to get told try again.

Patricia M. 
Rating:
5.0

I had no issues with the service,except for i have not received my receipt yet.

Peter V. 
Rating:
5.0

Guy at the counter was very kind and the truck was great. But, Horrible after hours return process. Very frustrating and would not do it again.

Laura G. 
Rating:
5.0

Customer did not leave a comment.

Alvin L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Junita F.  |  Overall Experience 
Rating:
5.0

The app didn't work to return the truck. Other than that, it was an excellent experience

Kenneth C. 
Rating:
5.0

The only problem I had was the Truck turn-in on the app didn't work

Kenneth C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus C. 
Rating:
5.0

Customer did not leave a comment.

Priscilla C.  |  Overall Experience 
Rating:
4.0

Everything is good except they upped the cost by $10w/in the first couple months and didn’t even inform me from the start. The reviews said that they up costs often, so I found something else

Anita L. R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KESHIRE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Del Carmen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa R. 
Rating:
4.0

Customer did not leave a comment.

Cameron M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal R. 
Rating:
5.0

Customer did not leave a comment.

Melissa N. 
Rating:
3.0

Need lighting

Jesus A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriela G. 
Rating:
5.0

Customer did not leave a comment.

Daniel M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Martha T. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Thank you all for your help at this location! Everyone was super friendly and you made my move to El Paso that much easier.

Destinee B.  |  First Impressions 
Rating:
4.0

I had requested the appliance Dolly when reserving online (3 weeks advance). The website showed the location had that item but when we went to check in they let us know they did not have it. Maybe keep a better updated website or send a notification to the location what is asked for, specially with so much time in advance.

Phillip F. 
Rating:
5.0

The U-Haul app has issues, I couldn't check in or out and submit pictures.. Luckily I saved them and when I had an issue Rogelio Damian called and I was able to submit my pictures that I took and resolved an issue about the vehicle being damaged. Great customer service at this location and he was very helpful.

Edward W. 
Rating:
5.0

Customer did not leave a comment.

ADRIANA B. 
Rating:
5.0

Customer did not leave a comment.

zinsou H. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Luke K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea M.  |  Overall Experience 
Rating:
5.0

Thank you .

Elizabeth V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manuel G. 
Rating:
4.0

Customer did not leave a comment.

Joyce D.  |  First Impressions 
Rating:
4.0

when i dropped off the dollie thay took it with no problem .when i asked about the free storage thay were full but thay sent me to another location down the road where i was helped right away i unloaded into a storage container and turned the truck in .

Joyce D. 
Rating:
5.0

Customer did not leave a comment.

Keegan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eugenio C. 
Rating:
3.0

Nothing

Jesus G. 
Rating:
5.0

Customer did not leave a comment.

Brianda L. 
Rating:
5.0

Staff was very informative and polite. Thank you so much for your outstanding service .

Selihner S.  |  First Impressions 
Rating:
5.0

Great quick and efficient service! Professional experience, Thank you U-Haul!

Warren C. 
Rating:
5.0

Notify the cuatomer before pick up if the reservation can not be accommodated. I had to spend more money and time after arriving that my reservation could not be upheld

Shereada A. 
Rating:
4.0

Customer did not leave a comment.

Rafael T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carmen M. 
Rating:
5.0

Parking for the rental vehicles was a little tight, but overall, the location and easy after hours return process great.

Camill D. 
Rating:
5.0

Customer did not leave a comment.

Desiree M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angel C. 
Rating:
5.0

Customer did not leave a comment.

Cesar F. 
Rating:
5.0

GOOD SERVICE. NEED TO GET GATE FIXED

David D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aalan c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Monica S. 
Rating:
1.0

Customer did not leave a comment.

hector S. 
Rating:
2.0

Customer did not leave a comment.

Liam M. 
Rating:
5.0

Customer did not leave a comment.

Dana W. 
Rating:
4.0

Have 24hour Access, but the electric left gate is damage, so Their middle gate is only open during storage hours, they said it'll be up too two months before the main gate is repaired, so 24 hour is no longer available to me when I need it most.

Alvin L.  |  First Impressions 
Rating:
5.0

Wonderful staff.

Teresa R. 
Rating:
5.0

Customer did not leave a comment.

Jon C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Britnay R.  |  First Impressions 
Rating:
4.0

Excellent services

Marlene C. 
Rating:
5.0

Customer did not leave a comment.

Larry P. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO L.  |  Overall Experience 
Rating:
5.0

Deanna was extremely helpful and made sure my rental experience went smoothly.

Denzel B. 
Rating:
5.0

Customer did not leave a comment.

Danitza G. 
Rating:
5.0

Customer did not leave a comment.

Siena D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jessica G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Mikkel A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sabrina G. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
1.0

Customer did not leave a comment.

Lilliana H.  |  Overall Experience 
Rating:
4.0

A little pricey and the spots are pretty narrow. It’d be nice if there was something done about all the birds. The entire front cap of my trailer was covered in bird feces when I pulled my trailer out after seven months. Otherwise, no issues. The site seemed secure and access is convenient.

Christopher K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rochelle C. 
Rating:
4.0

Customer did not leave a comment.

Gabriela G. 
Rating:
5.0

nothing Deanna was an awesome person to deal with and extremly knowledgable about what I need to do. she was awesome

Cecilia S. 
Rating:
5.0

Customer did not leave a comment.

elijah R. 
Rating:
5.0

It was awesome. Would reccomend adding another matress cart. Had to wait for someone using it on several occasions.

JORDAN MICHAEL S.  |  Overall Experience 
Rating:
5.0

The staff was always very helpful and friendly. Thank you!

Mary Elizabeth H.  |  Overall Experience 
Rating:
5.0

Great customer service, thank you for everything.

Andy C.  |  Overall Experience 
Rating:
5.0

No complaints everything was smooth , easy and very accommodating for my move out date. Thank you for everything.

Francisco S. 
Rating:
5.0

Professional, Courteous, Knowledgable, with Prompt service. Couldn't ask more from your staff at 10835 Dyer in El Paso, TX. Keep up the great customer service!

Daniel M. 
Rating:
5.0

Very professional staff Charles

Willie T.  |  Overall Experience 
Rating:
5.0

The gate swipe is not positioned at a convenient spot

Maryanne S.  |  Overall Experience 
Rating:
5.0

The only thing I can complain about is the rent just got out of hand cause of the increase is to why we switched places.

Yvette Alyssa C.  |  Overall Experience 
Rating:
5.0

Great customer service. The vehicle was very clean.

Samuel R. 
Rating:
5.0

Very clean!!

Cristian A.  |  Overall Experience 
Rating:
5.0

Just keep doing what you're doing.

John T. 
Rating:
5.0

The staff was amazing! The time I was there questions were answered and they ensured my safe mind and ease. They were always so helpful and very friendly. It was a great experience.

Yazmin Gabriela Q.  |  Overall Experience 
Rating:
5.0

Wonderfully helpful staff, access gate card worked seamlessly and the facility is well kept.

Tom J.  |  Overall Experience 
Rating:
5.0

great staff

Magdalena E. 
Rating:
5.0

Customer did not leave a comment.

David Jr. S.  |  Overall Experience 
Rating:
4.0

Compensate for filling the tank to full when Given a ¾ tank of gas. Practically payed for someone else's use. While still having to pay for milage and use. $30 in refuel past how I got it + $40 For use and Milage. Mind you about 15 miles travel time.

Nicholas S. 
Rating:
5.0

Very pleased with my experience. Thank you!!

MICHAEL M.  |  Overall Experience 
Rating:
5.0

Great place

JOSE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA M.  |  First Impressions 
Rating:
5.0

Great

JOSE F.  |  Overall Experience 
Rating:
3.0

The equipment was not in the back of the uhaul when I picked up the vehicle, and although I completed the online check-in, the staff walked me through the online check-in in person.

Kendall G. 
Rating:
5.0

Excellent servicio

Gloria M.  |  Overall Experience 
Rating:
5.0

I actually stopped first at another location and even though it was business hours they had the door locked and no sign explaining. So I left and found this place and was very pleased and happy. Thank you

Sal L.  |  First Impressions 
Rating:
3.0

The vehicle was not ready on time due to not being turned in on time by previous customer.

Mark R. 
Rating:
5.0

Great service overall

JOSE F.  |  First Impressions 
Rating:
4.0

I would give him a full five stars or better except for the fact that the rates kept going up! Two times in less than 1 year. But you couldn't have asked for a better staff or for a better establishment as far as cleanliness and security. I would recommend if money was not a big issue.

Dawn M.  |  Overall Experience 
Rating:
5.0

Deanna and staff were most helpful and thorough in getting me checked in and paid for the storage units.

Tom J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ravone S. 
Rating:
2.0

Such a slow process that had to be repeated several times. Also witnessed obvious racism. Was obnoxious

Brandon V. 
Rating:
5.0

N/a

Mayra G. 
Rating:
1.0

Extra days were charge double without disclosing it when we call or rent it we use the rental for 12 miles in three days and we paid $200

Victor M. 
Rating:
5.0

Cynthia as pleasant to work with very friendly and helpful

Angel P.  |  First Impressions 
Rating:
5.0

Nice, clean and with friendly staff.

octavio s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha M. 
Rating:
5.0

Thank you

Stephen Michael B.  |  Overall Experience 
Rating:
5.0

Everything is perfect exept that its not 24 hrs. Or at least midnight.

Grecia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle T. 
Rating:
5.0

Customer did not leave a comment.

Julian T. 
Rating:
5.0

Very happy and satisfied with the service, the storage unit and especially the staff. This location will always be my favorite place to go for the use of any vehicle or facility rentals.

Maria R.  |  Overall Experience 
Rating:
5.0

N/A

Alfredo G. 
Rating:
5.0

Customer did not leave a comment.

Tephanie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Customer did not leave a comment.

Maria G. 
Rating:
3.0

I kept receiving several calls about the pick up time. I was scheduled to pick it up at 9. I was not able to do so, I told the first agent. Then a few minutes later I got another call from uhaul asking me about the pick up time. This happened on about 4 different occasions. I don't think the store and the call center communicate with each other well. I was in another country and those calls were both expensive and unnecessary. I picked the truck that afternoon. The pick up was smooth.

Jemise R. 
Rating:
5.0

Best in the business world highly recommend this facility to any one looking for a storage place for all their needs

Miguel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal M.  |  Overall Experience 
Rating:
5.0

Good experience with this location , being my first time at this location.

Maribel W. 
Rating:
5.0

Customer did not leave a comment.

hector A. 
Rating:
4.0

Customer did not leave a comment.

Mary Ann W. 
Rating:
5.0

I don't remember her name but she's been there 4 years. She's great!

Jason B. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO T. 
Rating:
5.0

Customer did not leave a comment.

Irma R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonia G. 
Rating:
3.0

Customer did not leave a comment.

Rosalin C. 
Rating:
2.0

1 hr after getting the storage, I needed to cancel and the staff refused to give me the full refund of $129.96. The storage is great but the staff is not helpful at times. I would appreciate it if I can get a full refund.

cassandra R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerardo M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miyisha Joann B. 
Rating:
4.0

A little pricey for the larger RV storage spaces, however they do offer a military discount of 10%.

Christopher K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Victoria M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Milton Lee K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael K.  |  Overall Experience 
Rating:
5.0

Everything was perfect.

Lyndsey Anne K. 
Rating:
3.0

Customer did not leave a comment.

Manuel T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Floyd S.  |  Overall Experience 
Rating:
5.0

The staff and manager Mireya were always very helpful and friendly. Very professional and worked with me as I had issues trying to move into my new home. They were very understanding. Storages were clean and bug free. Defiantly recommend this facility for all your storage/Uhaul needs!!

Gabriela G.  |  Overall Experience 
Rating:
5.0

Clem and secure place at all times. Friendly and helpful staff at all times. Unfortunately I am moving to another State.

Magda Virgen B.  |  Overall Experience 
Rating:
5.0

Mireya has always been very helpful and very pleasant. She works with me whenever I run into any issues. I would definitely recommend this location!!

Francisco Jr G. 
Rating:
1.0

Customer did not leave a comment.

September Renae W. 
Rating:
5.0

Excellent Service

Pedro Jose G. 
Rating:
3.0

Repairs need to be made on the vehicle due to amount of annotated markings with an X sticker ALL OVER the vehicle.

Kelly Lanae M. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER KYOU P. 
Rating:
4.0

The gas rate is horrible. I paid $15.35 for going 10 miles. So $1.53 a mile for a rental. I will not recommend to family or friends

Adriana L. 
Rating:
4.0

More parking when conducting business at this location. Office staff very friendly and polite

Jennie Schmidt M. 
Rating:
5.0

Excellent and knowledgeable customer service at this location. Equipment and facility well maintained.

David James C. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO S.  |  Overall Experience 
Rating:
5.0

Fantastic customer service, the equipment was readily available when I arrived, and the check out and check in process was very fast.

Joshua W. 
Rating:
3.0

After sweeping the cargo area and blowing it out with a leaf blower I was still charged a $25 cleaning fee because there was a foot print on the ramp

Chris J. 
Rating:
3.0

Customer did not leave a comment.

Kellie B. 
Rating:
5.0

Customer did not leave a comment.

Sophia S. 
Rating:
5.0

All had a good and professional experience at this facility and with this staff.

Clara A.  |  Overall Experience 
Rating:
5.0

Thank you for all your support I have no issues and if needed in the future I will call on you first

James Alan A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Eduardo Jr P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jaderious P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janie A.  |  First Impressions 
Rating:
5.0

Thank you so much my experience with you was very good. Thank you.

Edward T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric W.  |  Overall Experience 
Rating:
5.0

Cuddos to the manager Ms. Mireya Dimas and Ms. Destiny!!! Very pleasant, knowledgable, helpful and courteous young ladies!!! The facility is very clean, welcoming and festive!!! Keep up the good work!! They went far and beyond to assist me!!! Thank you very much ladies!! I have already started recommending this facility!!! Your prices super exceed other Uhauls that I contacted prior to this location!!! To include Cube-smart which I am leaving to come to your location!!! Highway robbery.. I highly recommend this location!!! Once again, thank you very much young Ladies!!! Have a blessed and beautiful year!!! 🙏🏽🙏🏽🙏🏽👏👏👏😊😊😊

MAGDALENA A.  |  First Impressions 
Rating:
5.0

Excelente servicio muchas gracias

Saul H.  |  Overall Experience 
Rating:
3.0

Muy. Bueno servicio

Ricardo M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Irma E.  |  First Impressions 
Rating:
5.0

Very friendly staff.

Israel C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

gabriel g.  |  Overall Experience 
Rating:
5.0

Excellent staff! Very friendly and helpful! Would highly recommend this place!

Betty Ann N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel F A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Akeem J.  |  First Impressions 
Rating:
3.0

Advertises as 24 hour access. Wasn't available for when I needed it. I was not compensated for waiting for 4 hours for management to unlock the emergency exits to allow me entrance because the 24 hour access door was inoperable. I was charged $15 because they didn't debit my card on file. They didn't inform me I had to setup automatic withdrawal either. Only specific locks are allowed on storage units. Also another inconvenience/start up cost.

Jacob W.  |  Overall Experience 
Rating:
5.0

Staff made the process easy, they were available to answer questions

ANDREA MEAGAN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David D.  |  First Impressions 
Rating:
5.0

Great staff with excellent customer service. The manager was so helpful and friendly.

JAMES ROBERT S.  |  First Impressions 
Rating:
5.0

Love the place

RUSSELL C.  |  Overall Experience 
Rating:
5.0

Very good customer service!!!!

Angel F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph N.  |  First Impressions 
Rating:
5.0

You have a great service and friendly staff. Would recommend your location to family and friends

Archie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam Brian B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEFFREY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William B.  |  First Impressions 
Rating:
5.0

:)

CASSIDY S.  |  Overall Experience 
Rating:
3.0

Good services, wish there was better lighting in the storage units, and some climate control. Other than that, I didn't have any problems. Very spacious unit for my needs.

Roger S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary L. P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alfonso Jr. M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Grace Marie V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert R.  |  Overall Experience 
Rating:
5.0

Estoy muy agradecida la Señora Mireya es una muy fina persona cordial amable y cooperadora estoy muy agradecida

Rosa Maria G.  |  Overall Experience 
Rating:
5.0

Absolutely love that I chose climate control. Perfect for when you’re storing heavy furniture in the middle of the summer. Facility is very nice and clean. Ms. Mireya was very helpful it has been a pleasure doing business with her. Thank you

Rebecca J.  |  First Impressions 
Rating:
3.0

The facility itself is nice enough to store your belongings, however I was told that I would get my first month of storage free when I booked a uhaul. I paid $500 for a uhaul and specifically chose a uhaul location, which is much farther from where I am living, because I was told I would get a free month. Then when I get there, I am told that I don’t get a free month of storage. I am frustrated that I spent all this money on a uhaul, chose a further location to get this deal, and ended up not getting the deal. I will be searching for a different storage place much closer to my home to move my stuff into.

Alexandria Rose B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nahum Xavier M.  |  First Impressions 
Rating:
5.0

Christin I believe her name was she was nice wonderful and a great assistant.

Lucila S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominick Ramon E.  |  First Impressions 
Rating:
5.0

I have used this before and I will continue to use Uhaul and that location as long as I stay in El Paso.

Daniel D.  |  First Impressions 
Rating:
5.0

Great customer service. She was very professional and nice.

Myron T.  |  First Impressions 
Rating:
5.0

Very nice staff and very friendly.

Willie B.  |  First Impressions 
Rating:
5.0

The only thing that was concerning is the fact that I came a late And they had already charged my card and I was not being able to re-be refunded and now I’m paying $85 for something that you’re going to rent out right away and I feel like I should’ve been refunded my money back because it was only a day or after because it was a holiday weekend I was not able to get over to the storage unit because I had just got back in town.,There should be some type of Compensation for just being a day or 2 late of being charged and I feel like I should at least receive something back since you’re going to be renting out the unit that is my only complaint about this whole situation.. And I was told that the company will not refund my money back because it had been two days I believe after and my credit card has been charged but I know that there can be some kind of compensation given back to me and I just feel like this is a sad situation because people have busy lives and I did not realize that my card had been charged so this is very disappointing to me.! And that is why I would not recommend to anyone to get a storage unit from you unless I am compensated for being two days late I feel like this is unfair situation so thank you so much you have a very nice facility but I cannot recommend it if somebody has some type of an emergency or situation going on and can’t be there after the card has been charged after a day or two I think this is unacceptable !! Have a GREAT day!

Marion Almeida G.  |  Overall Experience 
Rating:
5.0

Great staff at my location

Andrew A.  |  First Impressions 
Rating:
5.0

Clean and easily accessible storage units , inside temperature controlled and outside units. Staff is very helpful and friendly. Very good experience renting there.

James Lee Jr. J.  |  Overall Experience 
Rating:
5.0

Perfect place for storing RVs and the ladies were awesome when I forgot the asscess card!

Chasity W.  |  Overall Experience 
Rating:
5.0

Best storage area I've ever used!

KENNEDY CORDERO C.  |  Overall Experience 
Rating:
5.0

N/A

Darius Jalen K.  |  Overall Experience 
Rating:
5.0

The lady who showed me the unit and did my paperwork was excellent! Very kind and friendly.

Betty Ann N.  |  First Impressions 
Rating:
4.0

We are happy with your service and convenience. PLUS IT close to our house

Mauro E. L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Napoleon C.  |  Overall Experience 
Rating:
4.0

Will recomend.

Maria R.  |  First Impressions 
Rating:
5.0

Mireya fue muy amable y contesto todas mis dudas.

RUTH L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANTHONY B.  |  First Impressions 
Rating:
5.0

Well maintained facility with friendly staff that help you quickly and accurately.

Blake R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer V.  |  Overall Experience 
Rating:
5.0

Very good service

Nestor C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lino S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett K.  |  Overall Experience 
Rating:
4.0

I overall enjoyed my time experience with my storage unit. I did find irritation with when my first payment was due I swear my account was setup for automatic payments, but it wasn't and I was charged a late fee. When I went in the fix this the staff was nice and ask if I wanted to use the card already on file. A few clicks and I was out the door with my account on auto-pay like it should have been from the start.

JULIUS S.  |  Overall Experience 
Rating:
3.0

My experience with U-Haul thus far is just one I would not consider doing again. From being redirected to different locations twice to having to pay for storage when I was told I would get a month free is super inconvenient and unprofessional.

Kimberly A.  |  First Impressions 
Rating:
5.0

A fantastic staff, the customer service from the clerk was over the top.

Douglas Richard H.  |  First Impressions 
Rating:
5.0

This facility made moving and storage much less stressful than it usually is! Very helpful staff and always having the solution! Even the gate card worked every time!

Elizabeth Arlene M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Gabriel S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donelda Leslie M.  |  Overall Experience 
Rating:
2.0

They charged me for a damaged door and a nasty storage room when the damage was already done when I got there and the storage room wasn’t left nasty charged me 80 dollars for nothing I wouldn’t recommend anyone using that particular uhaul place Uhaul moving and storage of sun city El Paso is terrible

Dorian M.  |  Overall Experience 
Rating:
5.0

The ladies from the office were very friendly and helpful.

Gabriela G.  |  First Impressions 
Rating:
1.0

You’ll don’t verify information at all it seems. I’ve been getting texts and emails that belong to someone else. I’ve called several times locally and nationally regarding this issue and yet I still get texts. Fewer emails though.

Rosa G.  |  Overall Experience 
Rating:
5.0

Very professional and friendly.

Celestino Perez S.  |  First Impressions 
Rating:
2.0

I unfortunately fell behind and had a late balance for my unit. I paid my storage and all fees over the phone with Stephanie the day before a holiday. I stopped by on my way home and was unable to access my unit because there was still a red tag and lock on it as though I hadn't paid. The office not only closed early that day, but was closed for both the next day holiday and the Sunday. I had a an important gift I was storing there among a few other important things. She neglected to remove the red tag before leaving early for the holiday weekend. It was very frustrating, disappointing and I was very angry. I get that my payment was late, but I even confirmed my access was restored by catching up and she said of course.

Teresa B.  |  Overall Experience 
Rating:
5.0

Employees always conducted themselves professionally and polite. Very friendly and helpful.

Raul Alfonso D.  |  Overall Experience 
Rating:
5.0

Really appreciate my experience with uhaul. Will definitely recommend to anyone in the future.

Christian G.  |  Overall Experience 
Rating:
5.0

Recommend a better gate system. A few times I went the gate was not functioning correctly and I had to notify the office staff.

Kayla M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darius D.  |  Overall Experience 
Rating:
5.0

Thank you very much!

MICHAEL M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leigh Gil S.  |  Overall Experience 
Rating:
5.0

The customer service was wonderful and friendly staff..

Chadwick Keith T.  |  First Impressions 
Rating:
5.0

Very friendly and kind.

Daniel M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Leigh Gil S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doug W.  |  First Impressions 
Rating:
5.0

Thank you to the friendly kind staff. It was my pleasure to rent a storage facility from u haul and a moving vehicle. Once again staff members and manager were awesome. Thanks u haul.

Edward T.  |  First Impressions 
Rating:
5.0

Excellent staff. Very helpful! Clean facility.

Michael F.  |  First Impressions 
Rating:
4.0

Very good, no complaints. I would definitely rent again.

Harleiux H.  |  Overall Experience 
Rating:
5.0

Thank you much. AAAA++++ Service.

Ana P.  |  Overall Experience 
Rating:
5.0

Vary helpful staff great experience 👍

Jose M.  |  Overall Experience 
Rating:
5.0

The gentleman who helped me and my husband was very courtesy and polite. He was super helpful in everything and anything I asked him. His customer service was great!

Victoria B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Parnell C.  |  Overall Experience 
Rating:
5.0

Thank you

Carlos P.  |  Overall Experience 
Rating:
5.0

It was very good experience. Fiendly staff that make me feel confortable.

Daniel M.  |  First Impressions 
Rating:
5.0

Had a storage unit for 6 years and any issues were resolved within hours at the most but only had 1 issue and that was the light about my unit not work.

DOLORES C.  |  Overall Experience 
Rating:
5.0

We just moved from Kansas to Texas, so the stress level was high. However, she made the whole experience smooth and perfect! A stress has been lifted knowing that my belongings are safe and that there are employees who are willing to help! Thank you for the wonderful service!

Mirka Jazmin S.  |  First Impressions 
Rating:
5.0

Thank you Ms. Christin Gamez you very informative and polite in the performance of your duty.

Victor C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan O.  |  First Impressions 
Rating:
4.0

The only issue we experienced was that the front gate was inoperable for quite a bit of the time that we used the facility - this left us feeling the storage unit was less secure.

Joel F.  |  Overall Experience 
Rating:
5.0

Convenient payments (auto charge to credit card) and friendly, helpful service. I will recommend this facility to my co-workers. Thank you for keeping my car safe!

Angeline Courtney J.  |  Overall Experience 
Rating:
5.0

The staff is very helpful, respectful, everything is well clean and I always felt safe. I truly would use them again if I needed to. Thank you everyone 😊👍 gracias

MARIA R.  |  Overall Experience 
Rating:
1.0

We paid for a storage unit to find out it was already occupied. Poor business. Will never return

Jessica W.  |  First Impressions 
Rating:
5.0

Thank you

Carlos P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosa R.  |  Overall Experience 
Rating:
5.0

The staff was super friendly and helpful, very good customer service they assure to provide all my needs.

LUIS RAMON L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Handsome Achale B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chancia Musicette C.  |  Overall Experience 
Rating:
5.0

I was very pleasantly surprised at how easy it was to sign up for a storage unit, how smooth the process was and how friendly and helpful the office staff was. I highly recommend U-Haul for moving and storage, and I won't use anyone else again.

Paul C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eugene S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha M.  |  Overall Experience 
Rating:
5.0

Everything was great

Raleigh L. M.  |  Overall Experience 
Rating:
5.0

Ramon, the attendant, is thorough, competent and very friendly. The storage unit is accessible, roomy, clean and a very good experience ! I will only look to U-Haul and its partners for my travel/move needs going forward.

Paul C.  |  First Impressions 
Rating:
5.0

I want to Thank the shop manager Mireya Dimas; she always helped me keeping track of my unit. Great customer service. I definitely will recommend U-haul to my friends. I am a customer for life. Thank you.!!!

Carlos V.  |  Overall Experience 
Rating:
5.0

Staff was so helpful and kind ! Liked this place!

Seulgee L.  |  First Impressions 
Rating:
5.0

Staff is very friendly, helpful and knowledgeable.

Manuel Jr. B.  |  Overall Experience 
Rating:
5.0

The facility manager, Ms. Mireya Hernandez, is very professional and customer friendly. Thank you.

Daniel J S.  |  First Impressions 
Rating:
5.0

Personnel were very helpful and courteous.

Eduardo O.  |  First Impressions 
Rating:
5.0

All good

GUILLERMO JR. A.  |  Overall Experience 
Rating:
5.0

Had my storage here for 3 years. Never had any issues. The staff was always friendly and the facility is very well maintained. Thank you for your service!

MARISA O.  |  Overall Experience 
Rating:
3.0

The one thing I didn’t like was everything smelled like mold and mildew when we got it out and some of the packing blankets were stuck to the furniture.so I think that there was moisture do to temp.

Sara H.  |  Overall Experience 
Rating:
5.0

Everything was great.

Raleigh L. M.  |  First Impressions 
Rating:
5.0

Was giving discounts that I qualified for saving me money

Parnell C.  |  First Impressions 
Rating:
5.0

My last day was 11.22.2019. We were out Friday night.

Susan C.  |  Overall Experience 
Rating:
5.0

personnel were very helpful!

Jack R. G.  |  Overall Experience 
Rating:
5.0

Great staff

Angelica Reynaud M.  |  Overall Experience 
Rating:
5.0

Perfect

MOHAMMED AHMED A.  |  Overall Experience 
Rating:
5.0

The owner took care of us, she was so nice and professional. Will be definitely recommending this location for truck rentals or storage.

CRYSTAL YVONNE M.  |  First Impressions 
Rating:
5.0

The sales person was awesome but I have 43' trailer and it was a little hard getting to my space

Heriberto G.  |  First Impressions 
Rating:
5.0

The only reason I selected no for secure is because the gate was broken. However the manager had already arranged for it to be fixed but the parts were going to take a couple of days. VERY NICE people

Richard Michael Jr. C.  |  Overall Experience 
Rating:
5.0

Very good experience

Roger H.  |  Overall Experience 
Rating:
5.0

Manager was excellent, she really went out of her way to help us out.

Roxana Salaiz R.  |  First Impressions 
Rating:
5.0

Very clean and safe facility.

Joy Kelly D.  |  Overall Experience 
Rating:
5.0

Very nice and clean storage facility!

Evangelina B A.  |  Overall Experience 
Rating:
4.0

The keypad to swipe in so that the gate would open is in such a bad place. I drive large trucks and it’s so inconvenient. I don’t think I will use your establishment again. Hill makes it difficult to

Rose Ellen M.  |  Overall Experience 
Rating:
5.0

Loved the service I received! Couldn't be more satisfied!

Latoya M.  |  First Impressions 
Rating:
5.0

Very good customer service. Will advise others to use facility

Yvette Alyssa C.  |  First Impressions 
Rating:
4.0

Best facility I could find in NE El Paso. Great price and covered storage!

Donelda Leslie M.  |  First Impressions 
Rating:
5.0

very professional and helpful.....I am so glad that I rented from UHAUL

Shala Marie V.  |  First Impressions 
Rating:
5.0

N/A

christopher n.  |  First Impressions 
Rating:
5.0

Thank you both for being so kind and helpful and showing me the units.

Susan C.  |  First Impressions 
Rating:
5.0

The facility was well-kept and secure. The staff was very courteous. If storage is needed in the future, I would not hesitate to use this facility again. Thanks.

Larry M.  |  Overall Experience 
Rating:
5.0

Customer service was outstanding!

Audrey S.  |  First Impressions 
Rating:
5.0

Good service

Stuart N.  |  First Impressions 
Rating:
5.0

Having a covered and lighted facility with electric was a plus.

lisbeth s.  |  Overall Experience 
Rating:
5.0

Great management and customer service at this location. Highly recommend the indoor storage units, which are climate controlled.

KAROL P.  |  Overall Experience 
Rating:
5.0

Mireya and her team were professional, personable and very courteous.

Dwight Fortier K.  |  Overall Experience 
Rating:
5.0

Great service!

Larry M.  |  First Impressions 
Rating:
4.0

Our overall rating is above average. BUT..We have had 3 different units for about 8 years. The fee has increased and the former co gave a discount for using our credit card each month. You didn't!

JAMES H.  |  Overall Experience 
Rating:
5.0

Mireya has always take good car off Me and My Bussiness Needs, SHE'S GREAT very well Customer service, she'll walk the extra mile to HELP YOU

Mario Hector Jr R.  |  First Impressions 
Rating:
5.0

sales person was excellent, you had everything I needed at a good price, quick setup, thanks for great service!

Jack R. G.  |  First Impressions 
Rating:
5.0

Excellent service, well secured facility.

Christopher M.  |  Overall Experience 
Rating:
5.0

Good uhaul rental

Jose M.  |  First Impressions 
Rating:
5.0

Nice Facility, with a great staff!!

Vincent Paul M.  |  First Impressions 
Rating:
5.0

Great staff !!!!

BILLY W.  |  Overall Experience 
Rating:
4.0

Not enough light to see inside your storage unit in the indoor storage. This is because the company changed all the lighting. The temperature was to hot in the indoor storage.

Charles D.  |  Overall Experience 
Rating:
5.0

Mireya was very professional, personable and offered great customer service.

Dwight Fortier K.  |  Reservation 
Rating:
5.0

This storage facility was very nice. I had access to my storage 24 hours 7 days a week. Even though I randomly went to my storage it was always safe, when I did go. I would definitely use this storage

Lorrie Ann H.  |  Overall Experience 
Rating:
5.0

Staff was very helpful in their recommendations.

Bruce Wayne O.  |  Overall Experience 
Rating:
5.0

A+ in all categories. Thank you!

Martin C.  |  Overall Experience 
Rating:
5.0

love the staff and manager

Tae B.  |  Overall Experience 
Rating:
5.0

Just one thing: Please do not park the golf cart in the path to the accessible ramp; a customer with a disability could not enter the store.

Emily V.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful. Also units are very clean, accessible well maintained.

Curtis C.  |  Overall Experience 
No reviews have been submitted for this location.

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