Customer Reviews for U-Haul Moving & Storage of Stoney Creek

3,162 reviews

130 Upper Centennial Pkwy   Stoney Creek, ON L8J2T7

(905) 560-6000

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(905) 560-6000

130 Upper Centennial Pkwy
Stoney Creek, ON L8J2T7

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

jeselina ruska  |  First Impressions 
Rating:
5.0

👍

Jamal Moughnie 
Rating:
5.0

Customer did not leave a comment.

CARMELO COSTA 
Rating:
5.0

Customer did not leave a comment.

Sergio Pavao 
Rating:
5.0

Everything went well, very happy with your service.

DAVID OLCHOWECKI 
Rating:
5.0

Customer did not leave a comment.

Arald Tudoran 
Rating:
3.0

A customer's first stop should not be to fill the tank. Renting a vehicle with slightly over a quarter tank of fuel makes no sense.

Gary Magwood 
Rating:
5.0

Excellent staff at this location. Well lit and easy to find.

Darryl Brown 
Rating:
3.0

There was no lock provided on the truck. Didn’t realize until we were half an hour away and loading it and someone went into the truck in the middle of the night

Sondra O'Connor 
Rating:
5.0

Customer did not leave a comment.

DOMINIC BOZZELLI 
Rating:
4.0

My equipment apparently had leaks. I only got to know because part of my load got quite wet as it was a rainy day during my movement, Best if equipment leaks were checked and confirmed by Uhaul personnel before handing it over to customers.

Fisayo olatunji 
Rating:
5.0

Customer did not leave a comment.

Jaime Estrada 
Rating:
5.0

Customer did not leave a comment.

Roy Anthony Roa 
Rating:
5.0

Excellent equipment. Well maintained. The choice was large enough that I could rent exactly what I needed for my job. Thanks U-Haul.

James WILSON 
Rating:
5.0

Nothing keep up the great work

John Dick 
Rating:
5.0

Customer did not leave a comment.

DAvid Duong 
Rating:
5.0

Customer did not leave a comment.

Harsh Parekh 
Rating:
5.0

Customer did not leave a comment.

AMARDEEP KALRA 
Rating:
5.0

the young lady on the desk was very pleasant and easy to deal with. Great customer service

SCOTT MYERS 
Rating:
5.0

One of the team members Wes called to see if we left some items in the truck after drop off. Turned out to not be ours but very happy to hear they do a final sweep even after we do.

Kaitlynn Smart-Widdup 
Rating:
4.0

Customer did not leave a comment.

Linas Pilypaitis 
Rating:
5.0

Door lock broken on driver side

DOUG Oettinger 
Rating:
4.0

The computer program system was slow.

Daniel Young 
Rating:
5.0

Customer did not leave a comment.

EVELYN WAGNER 
Rating:
5.0

Customer did not leave a comment.

Dan Annison 
Rating:
5.0

Customer did not leave a comment.

Richard Cosby 
Rating:
5.0

Nothing They where wonderful

marcia brown 
Rating:
4.0

Customer did not leave a comment.

RICK KING 
Rating:
4.0

Customer did not leave a comment.

Marian Grande 
Rating:
4.0

Customer did not leave a comment.

Donald Wilhelm  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro Vieira 
Rating:
4.0

Customer did not leave a comment.

Cheryll Quiros Pascua 
Rating:
5.0

Great staff and great service! Will definitely rent from this location again?

matthew hanson 
Rating:
3.0

Customer did not leave a comment.

Gordon Middleton 
Rating:
5.0

Customer did not leave a comment.

Tymofiy KYRYLENKO 
Rating:
5.0

Customer did not leave a comment.

kevin havlin  |  First Impressions 
Rating:
5.0

Justin and rachel were excellent staff

Muhammad siddiqui 
Rating:
2.0

The kid who works there is a complete tool. Doesn’t know anything he’s talking about. Inaccurate info.

Stefani Selkirk 
Rating:
5.0

Girl at the counter was very helpful

EMMANUEL PAGOTTO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Sande 
Rating:
5.0

Customer did not leave a comment.

Daniel Clause 
Rating:
1.0

Not transparent

ALBERT kalu 
Rating:
5.0

Nothing at all. Thanks!

John Haight 
Rating:
5.0

Customer did not leave a comment.

Piotr Jakuszewski 
Rating:
5.0

I like everything with U-Haul thank you 🙏

nirmeen alsebai 
Rating:
4.0

Customer did not leave a comment.

Andrew Quick 
Rating:
5.0

I was disappointed that I had to pick up the truck at a different location than I requested. Sure, it was just 10-15 minutes away, but I was on a tight schedule, and this put me behind on the day.

Chris Mcharge 
Rating:
1.0

Overpriced

Michael Stanisa  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sean Buchner 
Rating:
5.0

Customer did not leave a comment.

Vishaal Panchhi 
Rating:
5.0

Staff is always helpful and polite great place to rent from

Harpreet Royal 
Rating:
2.0

Security gate was stuck open for months last winter and then removed entirely. Price increased several times during my rental period. Snow was frozen and not shoveled in front of the door to my inside unit and I could not open the door. A second lock was placed on my unit, without informing me, “for more security, as break ins were becoming more frequent”. When I found the second lock, it was after office hours and I could not access my unit. Drywall in unit had holes and found large amounts of rodent droppings when moving out.

Jason Bruzzese  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Smith 
Rating:
5.0

Customer did not leave a comment.

WILLIAM PRADO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Tabone Tabone  |  Overall Experience 
Rating:
3.0

Not charge for gas. We filled gas up to where it was when returning truck. Charged twice for gas

Ryan Anilowski 
Rating:
5.0

Nothing everything was great thank you 👍

Randall Ferguson 
Rating:
5.0

Customer did not leave a comment.

Brad Capes 
Rating:
4.0

Excellent experience.

paolo dagostino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fernando Heleno 
Rating:
5.0

This is our second time using the Centennial Parkway U-Haul facility and both times were fast, friendly and hassle free. They are doing a great job and are excellent representatives of the company.

Jade Gardner 
Rating:
5.0

Customer did not leave a comment.

Mark Tisiot 
Rating:
5.0

Justin was wonderful. His patience and commitment to ensure I was a satisfied customer was noteworthy. I appreciate his service delivery.

Onyinye Onyema  |  First Impressions 
Rating:
5.0

I can’t think of anything you could have done better!

Allan Boeckner 
Rating:
5.0

Customer did not leave a comment.

HENRY BREUKELMAN 
Rating:
4.0

my unit did not have a light bulb installed. When I asked about it, I was told there would be a fee to replace it. I choose not the pay the fee and it was too high up for me to install a bulb. That was my only criticism.

miles markovic  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ali Atwi 
Rating:
5.0

nothing much

Milos Katic 
Rating:
5.0

Very good

kaushikkumar patel 
Rating:
4.0

Customer did not leave a comment.

XINFENG ZHAO 
Rating:
5.0

Michelle Paquette is the most incredible U-Haul manager in the world. Thank you. Love, Janet

Janet Gibson 
Rating:
5.0

Customer did not leave a comment.

Brian Vanderhout 
Rating:
5.0

Customer did not leave a comment.

Mathew Correa 
Rating:
5.0

Customer did not leave a comment.

Aleksia Jankovic 
Rating:
5.0

Customer did not leave a comment.

Laramie Mc allister 
Rating:
5.0

Customer did not leave a comment.

Rajendra Boodram 
Rating:
5.0

Customer did not leave a comment.

Bill Stathakos 
Rating:
5.0

Always get good service here.

Carlos Constantino 
Rating:
1.0

I rented a van for 1 day, and brought it back after hours. They tried to charge me for 2 days of van rental for an unknown reason....luckily the Uhaul general customer service line was able to immediatley identify this as a mistake on Stoney Creek Uhaul's end. 1/5 for the location, 5/5 for Uhaul Customer Service

David Shepherd 
Rating:
5.0

Customer did not leave a comment.

Josh Bachorski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER TYUTYUNNIK 
Rating:
5.0

Amazing crew … a HUGE thanks to the ladies that assisted us during these very exciting times while our family transitioned to our new home. Thank you for all your advice

sasa Andjelic  |  Overall Experience 
Rating:
1.0

Given wrong information up front regarding charges despite asking specific questions at pickup. Would not have rented had I been given honest answers regarding charges.

berin mueller 
Rating:
3.0

The sale person was texting while dealing with me!

Waleed Al-Douri 
Rating:
5.0

Customer did not leave a comment.

Greg Porter 
Rating:
5.0

Customer did not leave a comment.

JOHNJ ZUBAC 
Rating:
5.0

The ladies at this location were very nice.

Joe Orlando 
Rating:
5.0

Customer did not leave a comment.

dan chartrand 
Rating:
5.0

Nice new van was a pleasure to drive. Ford 👍

Kevin Sampson 
Rating:
5.0

Very fast service and very good service very polite customer service

cosimo marchesano 
Rating:
4.0

Customer did not leave a comment.

Helio Marques 
Rating:
5.0

Once again top notch service from Ryan, he's quick, knowledgeable and easy to deal with. Thanks Ryan.

Jeffrey Foster 
Rating:
5.0

This was the best U-Haul experience I’ve ever had, hands down - and I’ve had quite a few! I was nervous to drive a vehicle so large, but the cargo van I rented turned out to be easier to drive than my own vehicle. It seemed brand new, in beautiful shape, with helpful features such as a backup camera and Bluetooth connection for my GPS via my phone. Location was easy to find and access. Staff were professional, friendly, and helpful.

James Campbell 
Rating:
4.0

Origonal pick up location was big bee on bart absolutely horrendous location sold drug accessories equipment wasn't available at that location even tho the rental location was changed to this store less than 18 hours previous. Attendant stated was working illegally for less than minimum wage and didn't work for.uhaul

Ryan Ferguson 
Rating:
5.0

Customer did not leave a comment.

Dean Paprocki  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Wintonyk 
Rating:
4.0

Customer did not leave a comment.

Terri Cummings 
Rating:
5.0

Not much more I can add so far everything has been great.

Karen Grant  |  First Impressions 
Rating:
4.0

The staff was helpful and corrected any problems or anything that I needed with regard to the storage or truck or trailer rental quickly. I had the storage for over five years. I will contact this site again when I need to rent again

Daniel Rodgers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAHUL VERMA 
Rating:
5.0

Customer did not leave a comment.

Doug Hobbins 
Rating:
4.0

Customer did not leave a comment.

tenneele grossett 
Rating:
5.0

Customer did not leave a comment.

Stephen Cowley 
Rating:
5.0

You are good. Keep it up. Thank you

Ted Simunovic 
Rating:
5.0

Customer did not leave a comment.

charles snyder 
Rating:
4.0

Customer did not leave a comment.

Jade Gardner 
Rating:
5.0

Customer did not leave a comment.

Herbert White 
Rating:
3.0

Go back to having full tanks of gas when picking up your rental. I picked up my rental from Hamilton and had to drive to Mississauga. Gas guage was just above a quarter tank. I had to put gas in it twice (didnt even have enough to arrive at my destination). It's really hard to refill a tank to anything other than full. This has happened the last 2 times I rented.

Carrie Lahaise 
Rating:
5.0

There was a small amount of damage on the truck when I went to pick it up that was not recorded on the check in form. It just makes you a little nervous about liability on returning the vehicle. Other than that the staff was personable, helpful and knowledgeable. The rental was quick and easy.

Don Fanson 
Rating:
5.0

Customer did not leave a comment.

Leith Williston 
Rating:
1.0

Customer did not leave a comment.

Rajbinder Singh 
Rating:
4.0

“This location” has served me well.

Wade Gomez 
Rating:
5.0

Customer did not leave a comment.

Greg Porter 
Rating:
5.0

Pick up, use, and drop off were all excellent.

fillup drake 
Rating:
5.0

Excellent Service

Edward Pesowski 
Rating:
4.0

Very convenient, and saves me time and space in my moving in and out! Always a loyal customer here🥰

Maritess del Prado  |  Overall Experience 
Rating:
5.0

Super lovely manager who helped

Earle Nikolic  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Wass 
Rating:
4.0

Customer did not leave a comment.

steve cagalj  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dean Paprocki  |  First Impressions 
Rating:
5.0

Great newer cargo vans….just found time consuming when picking up To pic/video. Every little possible defect . Returning was easier, place was packed with people returning/picking up equipment and when I arrived the staff had been notified by another U-Haul dealer I had booked storage with informing themI was running behind but would be there shortly and just asked for my truck key and said I was good to go. Thx

Robert Daisley   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shari Carr  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joe Dimatteo  |  Overall Experience 
Rating:
5.0

Entrance side to facility is not secure as it opens 24 hours. Their must be barrier which can be accessible with password.

Iqbal Tanvir  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kyle whitelaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Dawson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYAN KAJAH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adepeju arigbede  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin Eng  |  Overall Experience 
Rating:
5.0

Great service and great management, out of all locations this one is best!

NUNO JESUS MIRASSOL  |  First Impressions 
Rating:
5.0

Always friendly, knowledgeable and helpful at the Stoney creek mountain location. Definitely takes some stress off during a move. Thank you

dana lemay  |  First Impressions 
Rating:
5.0

Very friendly and helpful stuff I would definitely recommend to a friend .Thank you :)

Robert Papp  |  Overall Experience 
Rating:
4.0

I always use Uhaul in all my moving and big stuff to dump.

Maritess del Prado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john cardwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claudio Angelone  |  Overall Experience 
Rating:
5.0

I always like dealing with the girl who helped me out. She is very personable and helpful.

Nick Frankovich  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CAROL GAYLE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jon Leroux  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SETH ABBEY  |  Overall Experience 
Rating:
5.0

I just want to say that Michelle and her family helped me out a lot with srorage and vehicle rentals.

THOMAS PAZUCHA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Holly Ohri  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adetowobola BOLA Olotu  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

NIkkelus VERMEER  |  First Impressions 
Rating:
5.0

We love Michelle and her staff ☺️ Best service is their top priority. That is why we are happy with our experience with them.

Robin Mariano  |  First Impressions 
Rating:
5.0

Justin was super friendly and helpful!

Susan Guzina  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise Burgess  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff.

Hermenegildo Onate  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS PAZUCHA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAIME ESTRADA SALAZAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sylwester marczak  |  First Impressions 
Rating:
5.0

I can't say enough about Michelle and her brother, their service and customer care were over and above what they had to do for me. 💯% satisfaction.

albert Dunstall  |  First Impressions 
Rating:
4.0

Wouldn’t hurt to have yard people go around daily to the storage units and sweep up the broken glass

Rob Pelton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Castelhano  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Nantais  |  Overall Experience 
Rating:
5.0

Very clean and helpful stuff very pleased.!

Robert Papp  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Espinola  |  Overall Experience 
Rating:
4.0

Staff is excellent, tried to assist my needs. Very accommodating. I require a 10X10 at ground level but none are available (at multiple locations). Willing to take 2 5X10s. Booked 1 5X1, Hoping something becomes available soon.

Shereen Airth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jason prawdzik  |  First Impressions 
Rating:
1.0

For the sizes of the storage units, the monthly charge was to much and the increased rent was over the top... Doesn't make sense to rent a unit at the prices after increases... The competition has better pricing and price guaranty...

Michele Lamenta  |  Overall Experience 
Rating:
5.0

Very knowledgeable friendly and accommodating staff. Extremely helpful

CATHARINE EGO-WOODALL  |  Overall Experience 
Rating:
5.0

I was storing my boat. I was happy with everything

Robert Pender  |  Overall Experience 
Rating:
5.0

Great place to deal with

Michael Heugh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Tabone Tabone  |  First Impressions 
Rating:
5.0

Everything from renting the storage unit, to accessing it at our convenience to moving our items out was very easy which is appreciated during a hectic, stressful time. We are now renting the moving truck through you!

Kelly Heugh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel geiskkovitch  |  Overall Experience 
Rating:
5.0

Great support from the staff. Very knowledgeable and fill in your request professionally. Two thumbs up 👍

marvin bernabe  |  First Impressions 
Rating:
3.0

The RV parking spot did not have cameras and the security gate was often left open. The new construction removed a fence and created an unsecured access to the rear vehicle parking area - it was occasionally blocked by a U-Haul truck.

Jacob Broeders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron Lafleur  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Helmer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis Goodbrand  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tony Mizzi  |  Overall Experience 
Rating:
5.0

Always a pleasure to deal with the Stoney Creek facility. Staff are pleasant, helpful and knowledgeable. Thank you.

Irene Clements  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

David Nantais  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA LAWSON  |  Overall Experience 
Rating:
5.0

The staff was very helpful and knowledgeable about the facility. Either on the phone or in person, a great experience. I'm sure my group would call you first if we need temporary storage again. Thank you.

Barbara Thorburn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sam carino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cyril Butler  |  Overall Experience 
Rating:
5.0

The Staff and General Manager Michelle were both great to work with. Such a great experience. Thank you. Will definitely recommend this location to all our friends and family.

ryan ceravolo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James CLARKE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie Nsingi Lueto  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MOHIT THAREJA  |  Overall Experience 
Rating:
4.0

Prices are still a bit high.

STEVEN STACEY  |  Overall Experience 
Rating:
5.0

Everyone was great, including the manager Michelle.

Keith Mayne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Sybalski  |  Overall Experience 
Rating:
1.0

no one answered whenever I called with a question. when I did finally talk to someone, they were unhelpful

Jazlyn Burrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel geiskkovitch  |  First Impressions 
Rating:
5.0

The staff are the best part about this facility. Grateful for all of your help!

lindsay hovermale  |  Overall Experience 
Rating:
2.0

Renting the unit was easy but I was never advised to load and lock it upon rental. Unit 204 was in horrible condition upon arrival but we had a short timeline in our move so I couldn’t make adjustments with it being the only unit left. I got a call for this a week later. I preordered large orders of boxes online twice first time order wasn’t picked upon arrival. Second time I added a note to my order indicating I didn’t have time to wait for it to be picked. When we arrived the order wasn’t ready when I mentioned the note to the attendant I was told they didn’t get any notification. Then he picked the order which we had to review it three times as all items that were multiples he only picked singles for and then had to return again for missing items. Getting a call from them that I provided the wrong sizing for the item I ordered and had to return to pay for them? I prepaid online and requested the same size I was provided by the attendant but had to talk over him when he called because he wasn’t listening to my explanation. Second months rent wasn’t withdrawn from credit card on file so I received two calls from the manager along with two letters mailed to my home after sorting out the issue. The unit was in a horrible state dry walled, with huge cracks allow moisture to pool on the floor of the unit. Drywall tape on corners needed repairs corner of unit needed to be swept out as there was all sorts of debris. Boxes covered in jip rock from where birds got in and chipped it away. I even had a bird in the unit one day I went to load in boxes. Staff seemed young and inexperienced and not very eager to correct problems or have attitude when issues were brought to their attention. In the winter months snow and ice were left to pool at the edge of the unit which had broken concrete that allowed the ice to pool and de thaw along the doorway so I couldn’t place boxes two feet from the edge or they would get wet. When removing the boxes for our move they all had debris on the bottoms from the floor or pieces of the ceiling, it was an outdoor unit so I expected some moisture but a few boxes were soggy and had a musty odour likely because the cracks allowed a lot of moisture to get into the unit. I wouldn’t do business with this location or suggest their services to anyone I know.

Patricia Killins  |  Overall Experience 
Rating:
5.0

I was skeptical but I felt I have gotten good value for my rent payment and it was convenient because of the helpful, efficient and friendly young staff. Good service is rare with the young people of today. Not at UHaul Upper Centennial though.

MATTHEWD HOWE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NHUT TRAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ari cohen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Singer  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Wayne Moffett  |  Overall Experience 
Rating:
1.0

Garbage business. They "updated" the door to my unit 5 months after being there and then all my stuff was destroyed. Liam an employee at the location also decided to go and run his big mouth about my personal information and nothing was done. DO NOT USE THIS PLACE. BIGGEST JOKE EVER. DOESNT TAKE CUSTOMER SERVICE SERIOUSLY AT ALL.

Samantha Linger  |  Overall Experience 
Rating:
5.0

Awesome, super friendly staff, thanks!

Eric Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Devincentis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Blaine Lamothe  |  Overall Experience 
Rating:
5.0

Michelle and her entire staff were excellent! Michelle was always able to answer questions and always in hand if needed! Thank you to everyone who made these last eight months easier than I expected. Constance Scanlan

Constance Scanlan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine Sawosciej  |  Overall Experience 
Rating:
5.0

Nolin was great and very helpful.

ROB AGOSTINHO  |  First Impressions 
Rating:
5.0

Very accessible and very friendly and helpful staff

Sue Lovell  |  Overall Experience 
Rating:
1.0

I will never deal with uhaul and the people, I have never been treated so poorly unprofessional, they should all be fired starting with the regional manger Casey , Lucy, the store manager Michelle ,assistant manager Nolan and there incompetent employees

Cecilia Rodas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shari Carr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maraisa Ockenden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carolyn prosje  |  Overall Experience 
Rating:
1.0

Part stolen and vehicle damaged, uhaul claims they are not responsible and has to go through my own insurance. Not secure or crooks working at facility. You expect the storage to be secure but it's not, what about camera, fence, etc to see who did damage and own up to issues, the worst customer service, will let people know to beware of uhaul and never use them as they take no responsibility for their horrible facility and incompetent people.

David Selwah  |  Overall Experience 
Rating:
5.0

The manager as well as the staff at your upper centennial locations was and always is the best of the best! Please pass on the best of my regards!!

STEVEN BUSGITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jen fehir  |  First Impressions 
Rating:
5.0

The staff were so helpful and friendly. There was a hornet's nest at the top of my storage unit and I asked to have it removed. I assumed a pest service would take care of it one evening. Without hesitation the young man at the desk out with a stick in the daylight to knock it down. He didn't want me to have to wait to get into my unit safely. Now that's great customer service. We only closed our storage account to move north. Of course we rented a truck then a second from Uhaul to move all of our belongings. Uhaul is the first place we call for moving and storage needs.

Linda Woods  |  Overall Experience 
Rating:
4.0

As a client for approx. 5 years, I noticed an annual rental price increase exceeding the cost of living and not related to customer related up-dates of the facility -

martin ottosander  |  Overall Experience 
Rating:
5.0

All very good thank you

MARIA HEIDE BARTSCH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emil Boctor  |  First Impressions 
Rating:
5.0

Staff have always taken care of my needs. Michelle and her staff provide excellent service.

Tony Mizzi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judith Beaudoin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marianne borbely  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nino Shamoon  |  Overall Experience 
Rating:
5.0

Security is very good which to me means a lot and the units are clean.

Yung Chun Hsu  |  Overall Experience 
Rating:
5.0

Well done

Ken Maxwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynda Cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Nelander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anousone Saneaha  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Garrett Dennie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shena Ehler  |  First Impressions 
Rating:
5.0

awesome staff we kept facility would defiantly use U-Haul again

GRANT WOODLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cat Janssen  |  Overall Experience 
Rating:
5.0

Andrew is very professional and polite. He gave me all the information I need and helped answer all my questions. I highly recommend renting from u-haul.

Kimberly Tolgyes  |  First Impressions 
Rating:
5.0

special thank you to Michelle for your help with billing on the unit

donna corby  |  Overall Experience 
Rating:
5.0

Great staff!!

Brian Nelander  |  First Impressions 
Rating:
5.0

Was very pleased with the service they even called when my son forgot to put lo k on properly when he left

Helen Maceachern  |  Overall Experience 
Rating:
2.0

Price quoted was $30.00 different; still dealing with that issue. Arrived at storage after office hours, after loading to find the unit had someone else’s lock on it. Had to leave the rented uhaul van outside unit with ALL OF OUR BELONGINGS, until I can return tomorrow— without my unloading help. No after hours contact #z. I have found the whole experience exhausting.

Leigh-Anne Legault  |  First Impressions 
Rating:
5.0

Awesome people

Kori Wilcox  |  First Impressions 
Rating:
5.0

Great service, would have preferred 24/7 access. Great customer service by front desk staff. The first night I got there to check in and the system was done, I was unable to get the storage unit that night. The following day I worked until 6pm and got there just before close. The staff were very accommodating and did what they could over the phone to shorten the length of time I would need to spend in the office knowing I would be there just before closing.

Cynthia Lawson  |  Overall Experience 
Rating:
5.0

Friendly staff Very helpful Never had any issues

Leah Lewis  |  Overall Experience 
Rating:
5.0

Employee was very helpful

LEELA LOCKWOOD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stuart Metcalfe  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ken Maxwell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerald Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taryn OHoski  |  Online Move In 
Rating:
5.0

Very easy to work with the staff here, all very pleasant and knowledgeable

Stack Electric  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlene Gouchie  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sean ford  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Paul Tattersall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caterina Bizior  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Salah Razzagh Ibrahim  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD CECATO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cat Janssen  |  First Impressions 
Rating:
5.0

A+++++

david kaluzny  |  Overall Experience 
Rating:
5.0

Michelle was very helpful every time we went in to the store and had some great suggestions along the way. Thanks.

Marcus Berberick  |  Overall Experience 
Rating:
4.0

Too much trouble with billing. Michelle tries her best but something is a problem in your system. Why do you not have interact payment available???

Debra Dean- Bryce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WALTER COOKE  |  Overall Experience 
Rating:
5.0

The entrance driveway @ Highland Rd needs the pot holes filled. This can cause vehicle tires to bulge & get damaged- can be dangerous ! The back RV lot also needs the low spots filled. There are many large puddles when it rains. Understanding that the premises is up for renovations but the pot holes & low spots are a simple fix to convenience customers. Otherwise everything is excellent ! Thx Upper Centennial Staff !

George Jiankos  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Masimba Panyangara  |  Overall Experience 
Rating:
5.0

Everyone that works there is amazingly friendly. Awesome place.

Samantha-Leigh Slawter  |  Online Move In 
Rating:
5.0

Staff kept me smiling on every visit

dennise millington  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PHIL WRIGHT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George Davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lynda Jones  |  Overall Experience 
Rating:
3.0

When I first moved my stuff into the storage locker, I went to the office and said it’s very dark in there & I can’t see anything and that the light bulb is burnt out. They told me I needed to bring my own lightbulb from home as they don’t supply them. As I was just staring at the young guy in stunned silence, he added, “My manager says, we supply the electricity, but not the lightbulbs”. So, my next trip to bring stuff in, I actually brought a ladder and a lightbulb to change it myself so I could see. Seriously, U-Haul, have a few behind the counter to change them out when they blow....people moving or storing stuff have enough on their plate!! I was almost tempted to unscrew it and take it with me, but I couldn’t get to that to the next person! 😊

carole ehler  |  Overall Experience 
Rating:
5.0

The young man I dealt with was very thorough and courteous. Good experience.

Judith Beaudoin  |  First Impressions 
Rating:
5.0

When calling the main central U-Haul # they don"t transfer you to the particular location. And fail to contact the location you need with prompt info. There is a disconnect somewhere that needs to be much improved.

George Jiankos  |  First Impressions 
Rating:
5.0

Friendly and competent staff!

Maraisa Ockenden  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kevin Toews  |  Overall Experience 
Rating:
5.0

Everything was fine. No hassles.

Ryan Day  |  Overall Experience 
Rating:
5.0

Thank you for all your assistance. I will be back in the spring to rent the space again.

paul pettener  |  Overall Experience 
Rating:
3.0

The staff didn’t check the storage with me when I give them back the key they did not give me any kind of paper that says everything is okay

Hamed Jeelani  |  Overall Experience 
Rating:
5.0

Very Friendly and helpful staff

Debbie O'Neill  |  Overall Experience 
Rating:
1.0

A 2 hour job turned into 4 hours because reserved truck and equipment were not made available. My car almost locked in overnight when uhaul store closed early, and billed for a dolly I didn't get.

Scott Pickard  |  Overall Experience 
Rating:
5.0

The facilities are very well maintained and the customer service is excellent.

KATHY ZADVORNY  |  Overall Experience 
Rating:
5.0

Staff were very pleasant and accommodating.

Christine Lane  |  Overall Experience 
Rating:
5.0

The team were amazing, helpful and knowledgeable. Very pleasant to speak with and conduct business. Thank you team from 130 Upper Centennial, it was a pleasure dealing with you.

KIM STEAD  |  Overall Experience 
Rating:
5.0

Great experience with the staff and service at this location!

Scott MacKenzie  |  Overall Experience 
Rating:
5.0

Great service and very friendly staff

Kenneth harris  |  Overall Experience 
Rating:
4.0

Staff great

Cody Calleya  |  Overall Experience 
Rating:
5.0

Very satisfied overall☺

Luann Embleton  |  Overall Experience 
Rating:
5.0

Staff was very helpful and eager to assist when called upon.

Eric Price  |  Overall Experience 
Rating:
4.0

It was ok.

Shari Carr  |  Overall Experience 
Rating:
5.0

Great location, great staff and the manager Michelle was very very understanding and superb. She is a gem and very passionate about her job and the customers in her store. Kevin

Kevin Brown  |  Overall Experience 
Rating:
1.0

I'm not happy with the over due account crap still being sent to me. My accounts have never been past due

doug kowalyshyn  |  Overall Experience 
Rating:
5.0

My experience at this location in Stoney Creek was very enjoyable and professional. Everything worked out well with my services: U Haul Truck and Storage. Michelle P. The Best !!! KB

Kevin Brown  |  First Impressions 
Rating:
1.0

You just sent me a transaction report saying I moved out of my unit on the 10th. I moved out on the 1st and notified the person who I returned my truck with. Terrible experience!!

leroy douglas  |  Overall Experience 
Rating:
3.0

I don't know what happened I got the storage but I couldn't get my things in cause there was a key lock on the one that I got. I first was told that the computer said we didn't have 24 hours access

Caterina Guidi  |  First Impressions 
Rating:
4.0

It was a stress free move

Constance Hicks  |  Overall Experience 
Rating:
2.0

Yes

Brent Beno  |  Overall Experience 
Rating:
5.0

My only concern was the increase to my rental fee over 2 years. I started at a rate of $80ish /mnth & ended with $99/mnth. That is a stiff increase over a 2 y period. Staff very professional & helpful

KAREN AQUINO  |  Overall Experience 
Rating:
4.0

Could be open to access unit until 9pm every night.. otherwise no issues

Peter Thom  |  Overall Experience 
Rating:
5.0

Everything was all good tanks

Richard Robertson  |  Overall Experience 
Rating:
4.0

I had no issues at all with this storage facility, The people at the service counter were very helpful.

Ron Carr  |  Overall Experience 
Rating:
5.0

Very helpful

theo laplant  |  Overall Experience 
Rating:
5.0

Experience met all expectations

Judith Haughton  |  Overall Experience 
Rating:
4.0

Only small issue was the door would pop off the track. But we weren't in and out often enough for it to matter. Clean, well lit even the lockers were lit.

Katrina Walsh  |  Overall Experience 
Rating:
4.0

Everything was fine.

MEREDITH HEANEY  |  Overall Experience 
Rating:
5.0

Vittorio saved my skin when I needed help!

katrina brodeur  |  Overall Experience 
Rating:
3.0

The only thing was the price a month was a little high

James Brooks  |  Overall Experience 
Rating:
5.0

Only one issue. When they did the roof l. I had 3 flat tire, due to roof screws. They said could have picked it up anywhere. I doubt. The day after visiting the storage. My tire was low 3x. That was o

NICK PAULICHENKO  |  Overall Experience 
Rating:
2.0

Our unit had water damage. Very poor storage facility! Filed a claim with uhaul Canada. Drywall falling off, tape falling off, water Mark's on the drywall. Holes in the unit

Janice Pottruff  |  Overall Experience 
Rating:
5.0

Extremely helpful staff went above and beyond helping me out . Would highly recommend them and there facility

Terry Lewis  |  Overall Experience 
Rating:
4.0

nice operation with all my questions answered

W-Christopher Magill  |  Overall Experience 
Rating:
4.0

Nice, clean and secured. I even noticed some upgrades happening to lockers and the grounds! Just wish access hours were 24/7 as my husband works shift work and it is hard to work around storage hours.

Megan DENINE  |  Overall Experience 
Rating:
1.0

To bad i cant attach pictures or videos with the RAT'S i had in my unit that i rented for 1 month there .. I had damages for over $2000 and all U-haul said "was you didnt buy insurance so we dont cvr"

FLAVIUS CORUNGA  |  Overall Experience 
Rating:
5.0

A great experience

Michael Rossiter  |  Overall Experience 
No reviews have been submitted for this location.

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