Crew members was effective and professional
Joan VelezCustomer Reviews for U-Haul Moving & Storage of Springfield
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Stay with the great customer service at Boston road Springfield Massachusetts. Brent and his team Treat the customer with excellent service. Ms. Sandra Jones
Sandra JonesCustomer service on the UHaul hot line was terrible. Made us go to Brimfield MA at a location that was not only closed but also had no service so it made the process impossible to get my trailer that i rented weeks away. Then after we had finally got through on the app to the final approval part, nobody accepted our approval and it timed out and we couldn't get back. So then customer service just said it was our phones fault and said we were basically screwed and had to go to another location when im literally looking at the truck i ordered right in front of my face.
MATHEW R JAMBARDVery friendly staff especially Skyla..she’s always smiling and in a great mood. Only thing I’d change is the temperature inside the storage building unless you’d like to store meat or perishables in your unit. Otherwise a great overall experience
Jason Merriam | Overall ExperienceI have rats in my storage unit which is 0426. I had to throw away a lot of things. And 49 4 and 492 I had bugs all over the place it's the worst place I ever ever in my life rented will never ever do it again not there
Vivian Ludoul | Overall ExperienceNothing that I can think of. Great customer service.
Eric BlareLady over phone was disrespectful and poor customer service
nasir mainorThe processing at this location was fast and easy. The u-haul person who processed the order was nice and efficient.
John FlynnThe trucks aliment was so off that to go straight the steering wheel had to be turned about 25%
Jeremiah MaloniMy experience was very positive. There was no need for improvement.
tawanda hardyGreat customer service, knows the job well. Very helpful. Brent has a great team there on Boston road Springfield MA Ms sandra
Sandra JonesStaff was very helpful and a joy to work with.
Alexander KlumacAll good. Truck ready clean agents were awesome
Francis DePintoAt the return station equipment should be swept or vacuum in the cargo area. Notice customer before me had the same problem. But thanks for your service.
OSVALDO SANTIAGOThank you for your convenience to accommodate my convenience
kiahn Smith | First ImpressionsNothing everything was perfect
Anja Middletonthe people that work here are exceptionally nice and helpful
Richard Punderson👍👍👍
Petro ReshetniakUsed uhaul for over 30 years
Sandra JonesClean the vehicle. I had to remove dog hair from the cab. Trash was in the door pockets and under the seat. The windshield was awful and I needed to scrub it. Had summer wipers and I was driving to Maine in snow, not good.
Felix VachonEli is always friendly and very helpful
david cookGreat customer service
Sandra Jones | First ImpressionsThe girl was very professional, I would say she is a great asset to your company . Boston road Springfield MA
John WoodsThe person that helped me was amazing she needs a raise I thank God for her
ROBERT BROWN | First ImpressionsVary helpful
Edwin HinojosaGood customer service!!!!!!
Kenny MedinaThank you.
Anthony LasorsaCheck out the trucks that come out of state before renting them.
Birgen DiazExcellent customer service! Our u-Haul representative was amazing with every aspect of the rental!
Sarah ClancyThe only minor issue was that the ignition key was a little temperamental. If I was on your car you would surely have it replaced because it will only become more of a problem. The staff were very professional and helpful. The locations and equipment were clean and orderly.
Charles ContantFast, courteous, and professional. Very organized. Second time renting here in a month. Very impressed with the team.
Eric EmetNo comment
Arthur SmithGreat location
Arthur SmithWent after-hours. Had trouble finding the key dropbox.
Richard CuocoNothing I can think of doing a good job np
Evelyn HowardComplete the job successfully for the next customer
Paul MorgantiFront desk ladY was reallY nice and informative. Also drop off was super easy. All employees at this location was so welcoming ..Will be renting another one very soon . Ty ! .
Jasmine MejiaGood service and vehicles run well.
Ward SwannieOnly complaint I have is I’m 5’2. I wasn’t able to adjust my seat properly to accommodate my height, as well as the visor. Aside from that, I needed a dolly unfortunately they didn’t have any available. However, they went out of their way to find something else they had around they thought I could use, which I did
natisha jilesThe staff was very helpful and courteous.
George ThompsonI reserved a trailer online. When I went to pick it up, half of the lights didn't work and employee said I was ok to go. I said that I needed a trailer with all lights that worked he got another, it was worse, then the 3rd he checked also had lights out. He told me that's all he had for return trip to there. The others were 1 way. I told him I need to speak to a manager about this. He went and talked to one for me and they gave me a 1 way trailer that had working lights to use. I see that NO trailers are inspected when returned before going out.
Robert FlenkeSuper easy to reserve, super helpful with which truck was suitable for my moving & overall friendly staff.
Shakira VazquezThis staff has been helpful most times I come there
THERESA ROBINSON | Overall ExperienceVery good!
Chad LubarskyDrop my SUV at 9:00 a.m. as scheduled, by 11:00 a.m. the job was done. Good service and friendly staff. Thank you!
Jonathan Nieves-VelazquezProvide a non smokers vehicle. The one we got smelled like nicotine really bad. They tried to make it smell clean but whatever they used got mixed up with the nicotine smell as the vehicle's heather was turned on and it almost made me sick. The whole ride we smelled it and my clothes got its smell as well. But other than that everything was good.
Katiria Vergara-NievesI thought the representative Brent was very helpful and pleasant.
Robin Youmans | Overall ExperienceWould recommend you guys and would rent a storage from you guys again excellent service helpful employees
alida cruz | Overall ExperienceStaff were extremely pleasant and did their best to keep my experience as easy and stress free as possible even though some of the computer systems were down. We will only need this storage unit a few weeks for our move, but would be happy to continue dealing with them if our situation requires it.
Christoher Fairbanks | First Impressionsit wasnt climate controlled like you advertised
John Heffelfinger | Overall ExperienceGreat workers there
BRYANA MERCADO | Overall ExperienceThe staff is very friendly, but there are too few staff to meet the needs, so the wait time was always way too long to be convenient. It is not appropriate to have a twenty plus minute wait time every visit and the electronic access to the building with the cards often malfunctioned, so we were denied access. This was very inconvenient! The place was super clean and the people were great but over burdened with understqffing and poor technology to top it off.
sharron barr | Overall ExperienceThe staff was easy going and helpful. storage was clean and accessible. Thank you again.
Pedro Reyes | Overall ExperienceI WILL MISS ALL THE STAFF MEMBERS THAT I'VE SEEN FOR THE PASSED 2 1/2URS, WHEN I WOULD COME IN TO MAKE A PAYMENT. THANKS FOR PROTECTING MY BELONGINGS, WHICH IS MY LIFE'S POSSESSION. GOD BLESS YOU ALL! TAKE CARE.
Susan Wilson | Overall ExperienceVery polite very friendly very nice clean work site
Moises Maldonado | First ImpressionsNickolas Isaiah and Kesha were very helpful in my moving situation! They are the best. Definitely coming back
lakesha robles | First ImpressionsFairly easy and quick rental process
Mayling Murillo | Overall ExperienceThis caused Ira Nelson died . That's my dad I don't need it I can't afford it.
imogene Jones | Overall ExperienceQuickly attended staff very helpful
Mayling Murillo | First ImpressionsMouse issues
Melissa Wing | Overall ExperienceThe attention and the courteousness that I received was overwhelming I couldn't have been treated better and I thank you so much my experience was on Boston road I would recommend anytime
Gaile Archie | Overall ExperienceGreat team at this uhual.very helpful.
charles caldwell | First Impressions⭐️⭐️⭐️⭐️⭐️
Iris Delgado | First ImpressionsGreat place
Michael Mcnamee | Overall ExperienceExcelente and Good atender thank you very much 💪
Luz Rivera | Overall ExperienceFor the price I’m not sure how worth it, it really was. But it was clean and easy to load everything up and out.
Chelsea Derks | Overall ExperiencePlease call. I arrived 2 min late after calling to inform in big e traffic. I had to beg and cry. I finally got the help but it was a terrible experience I didn’t have a room I thought was reserved
Theresa Johnson-Studstill | Online Move InExcellent experience with staff
alexander davila marrero | Overall ExperienceI am going through a lot right now and I found myself venting to one of your staff he was very kind and considerate asked me if I need medical attention and everything I apologize for venting was very helpful and they were all kind and I received my storage
amber kery | First ImpressionsNotice bugs and the hallway and mouse trap in the unit
Isabelle Joseph | First ImpressionsGreat customer service
Paulett Webster | First ImpressionsHighly informative, humble, approachable, and made me feel comfortable.
Pedro Reyes | First ImpressionsWill have to cancel. Change of plans.
Paulett Webster | First ImpressionsDerell is amazing
Julius Walker | First ImpressionsVery good customer service
MIGUEL GARCIA | Overall ExperienceYo siempre que me voy a mudar cuento con ustedes son los permite excelente muchas gracias
MARISOL DELGADO | First ImpressionsYour stuff will be secure from people. Location is convenient. Beware… with inside/outside storage. The place definitely has rats. The rats will poop in and all over everything. Make sure to wrap every single and have nothing opened for rats to jump in.
TrudyAnn Elliston | Overall ExperienceWorking with Brent was always a pleasure, I would say he went above and beyond during the three years I was there. The staff was always pleasant to deal with and helpful. Would definitely use U-haul Boston road again if needed. A huge thank you, and would definitely recommend this store. I was there three years and my stuff came out in the same condition it was stored in. No smell, no damage.
Linda Flood | Overall ExperienceNo lighting INSIDE unit so I couldn't see well when I would search for things I had to bring stuff on on narrow walkway to search through my things and roofing inside unit was horrible no access to a bathroom near storage units only in office area which had limited hours.
GLORIA REYES | Overall ExperienceThank you to Luz and all the other employees that work there
alberto pedraza | Overall ExperienceNice customer service agents, very polite, answered all of my questions, very helpful.
Edith Savoy | First ImpressionsEasy quick and the staff was super helpful. They all worked well together and made everything happen very quickly.
Kyle Quinn | First ImpressionsMy belongings were there for 11 years and pretty much the same condition as when I originally put them in there. I would highly recommend your facility. Thank you for your services
anthony ellis | Overall ExperienceNicholas at UHaul of Springfield was very kind, professional, and helpful as he explained my storage options, and reviewed my initial online order, while exuding patience. Thank you for your service.
Mauirce Penn Jr | First ImpressionsStaff is fantastic very friendly an always answered all my questions
DEVIN HAMMERLE | Overall ExperienceBrent was absolutely wonderful to work with!! He was professional, helpful and couldn't have been better! Your organization is lucky to have him!@
HANNAH NICHOLS | First ImpressionsAt a time when I really needed help you all was there and I truly mean that thank you
Gaile Archie | Overall ExperienceI am not the customer listed, I tried several times to get my number out of their system but it never happened. I received many calls and was never successful in getting my number out their system and even was sent this review as result.
Stephanie Cortes | Overall ExperienceGuy at the counter is a rock star of customer service. 2nd encounter. He is the real deal
Eric Peterson | First ImpressionsI was very happy with the service they provided for me.
Anthony Serra | First ImpressionsGreat service great customer service as well one of the staff was able to assist with moving which is really helpful on a busy day that they had and mrs. Keisha and her staff was very efficient Miss Keisha and attended.
nancy boutin | First ImpressionsGRACIAS MUY AMABLES
lucey martinez | Overall ExperienceExcelente 👌
RHAIXA CAJIGAS | Overall ExperienceLuz was great
Catherine Shea | First ImpressionsWhen I made the reservation they set 1st month free ,, When I got there they say they don't do that anymore...
ALBERT WILLIAMS | First ImpressionsEverything went well, not an iota of grief. helpful when needed. Definitely the go to place for storage and rentals
NORMAN HAMEL | Overall ExperienceFriendly staff good service
hector ortiz | Overall ExperienceBrent was a very dedicated supervisor at the Springfield Boston road facility, Him and and his crew members do a great job on helping all customers with any questions and take pride on solving any issues. I would definitely keep bringing my business back to Boston road uhaul and would definitely recommend that branch.
Michael Culhane | Overall ExperienceThe manager goes above and beyond to fix problems and help
OCTAVIA James | Overall ExperienceSome confusion at the start for my storage but Brent quickly straightened it out. We went over the procedures and protocols and all went smoothly moving items into storage. Overall a good experience for me after a death in the family. Thankyou Brent. Norm Hamel
NORMAN HAMEL | First ImpressionsThere was a girl who help Me a lot Luz Ortiz she is a great person I will recommend her all day long
Wanda Zayas | First ImpressionsEveryone was so kind and understanding of my circumstances and were extremely. If I should ever move in that area again this will be the only place I will do business with.
Shelia Monette | Overall ExperienceThe whole process went smoothly and the staff was helpful and professional. Thank you!
Elizabeth THomas | First ImpressionsVery professional, courtesy, and considerate staff...keep it up guys...
RAWLE JOSEPH | Overall ExperienceEveryone I spoke to was so helpful and polite something that is rare thank you very much
Gaile Archie | First ImpressionsBrent was so helpful and polite while helping me pick out my storage unit. Great employee and so professional.
Lucy Vecchioly | First ImpressionsI didn't have any trouble with the storage facility part of my contract. My issue is with the truck that I rented out on Saturday to move out my belongings. The truck was dragging to shift from 2-3 &3-4 gear and before I would put my foot on the brakes, the truck would jerk. Then the keys was stuck in the ignition. I believe I should be compensated money wise for the headache I went through with this truck. I don't know how it passed inspection. Since 1073 I have been a customer of u-haul loyaly. It's unfair.
Wanda Aponte De Jesus | Overall Experiencemanager is friendly and willing to help.
OCTAVIA James | First ImpressionsAWFUL! Was issued a 210$ credit instead of the refund I was supposed to receive after renting a truck and “free month of storage with truck rental” was apparently bs. Had to pay for my storage unit and was told I was going to be issued a refund and instead a credit that I DONT want to use because I will NEVER be using uhaul again. Not to mention being locked out of my unit when it was paid ?!?! NOT HAPPY A CUSTOMER !!!!
Halley Parkes | First ImpressionsWe couldn’t have asked for a better experience. Staff here is super accommodating and helpful. We rented a truck to help us move and even packed up the other storage unit we bought at a different business and reserved a new one at this Uhaul location because of their service and convenience. I highly recommend
TIANA BURNETT | First ImpressionsIf I had to rent a storage room again I would go to U-Haul.
joyce hines | Overall ExperienceOverall great experience!!
Christine Horn | Overall ExperienceThe young man that intended me he was very polite and courteous well-mannered and very helpful 😊
Mildred Rodriquez | First ImpressionsGood customer service.
Tykie Greene | Overall ExperienceBrent was amazing ...great customer service ... great communication skills and very helpful
Felicia Guy | First Impressionsgood review for everyone very helpful
Nancy Alvarado | Overall ExperienceIf I had to change anything, it would be the directions to get to the lockers. Its similisr to a maze. Additionally, the manger went above and beyond to satisfy a grievance
clarke higgins | First ImpressionsIt should be open at least 2 hours later.
BEVERLEY BLAKE | Overall Experiencemy first name is spelled wrong and my address is wrong. Here are the correct spelling and address: RHODA E HAYNES 80 COLTON STREET SPFLD MA 01109 please correct these thanks
Rhoda Haynes | Overall ExperienceBrent and Kecia were GREAT! and the rest of the staff too.
David Smith | Overall ExperienceEvery body has always been very nice and helpful to me can’t complain
Victor Andino | First ImpressionsGreat service great storage keep up the good work..Boston road Springfield MA.
Sandra Jones | Overall ExperienceAmazing customer service
Dorothy Thomas | Overall ExperienceThe monthly rate was too high.
Robert Warner | Overall Experiencevery poor experience. Staff took money for our unit and showed us where it was with no direction. If we weren't so time restricted that day I would have taken stuff and gone elsewhere.
Laura McKenzie | First ImpressionsNeed to exterminate in the summer but other than that it was great.
CIARA RIVERA-EPPS | Overall ExperienceWas a hard moment my brother passed away and I was moving my mom to other town by my self, the owner or supervisor was very carrying and helpful on that moment very flexible with time and make easier
Luz Martinez | Overall ExperienceManager Brent and employees were always helpful and friendly!
Cheryl Price-lucia | Overall ExperienceMy needs were met quickly and efficiently!
Cheryl Price-lucia | First ImpressionsKeesha was phenomenal. She was very professional and helpful. I'm so glad I came to that store
Curtis Johnson | First ImpressionsThe staff was beyond helpful and made sure they did everything they could to make things easy for me. I highly recommend this location!
Shelia Monette | First ImpressionsStaff was very helpful and attentive to both myself and all the other customers in the store. And very patient, polite and understanding as well as efficient. Great bunch of employees and services.
Mark Russell | First ImpressionsThe manager was great and forward towards my concern and questions happy birthday
Nancy Alvarado | First ImpressionsThey were very helpful and thank you.
Lisa Bohnak | Overall ExperienceThey were very helpful thats all I have to say I will recommend to any one else. Thank you
Lisa Bohnak | First ImpressionsManager was very helpful and patient while reserving a unit for storage. We did not feel rushed while trying to decide.
Theresa Snider | First ImpressionsThis experience was 100 times better than the last time i went here.
april miller | Overall ExperienceIt seems that you are force to buy a lock.
rafael Irizarry | Overall ExperienceThe cleanest outdoor unit I have ever seen and I have seen many. Staff was friendly and patient!!
Jane Cain | Overall ExperienceHelpful staff. The lady that took care of me was amazing and thoughtful.a part time employee I think she is a teacher by day. I would use uhaul again.
jose zambrana | Overall ExperienceI was very happy with your spfd location.
Mary Steward | Overall ExperienceGood services
tenisha teasley | First ImpressionsMurphy and Kiera were great. Best customer service I have seen in a long long time. Kudos to both of them!!!
Dave Wawrzonek | Overall ExperienceMy daughter's belongings were intact and secure. Desk crew pleasant and helpful at all times.
LISA OMARTIAN | Overall ExperienceYesterday I needed to access my unit and it was very busy at this location. However, when I swiped my access card, my presence was still acknowledged by a ‘hello.’
Janine Spinola | Overall Experiencenice place rent a truck or storage ECT there the people that work there are nice also
patricia jiles | Overall ExperienceI have always went with u haul from 1960s til now when I needed storage or moving, they aways will be #1 to me!! from the staff, real clean storage to well lighted and completely safe storing !!!
alfred bewsee | Overall ExperienceNeed to fix back door Don't feel welcome Need value customers Need to build a good customers relationships
Eliseo Gerena | Overall ExperienceI had a pleasant experience during my recent move.
Lori richard | Overall ExperienceBetter customer service
Eliseo Gerena | ReservationBetter customer6 service
Eliseo Gerena | ReservationThank you. Great service and people
MICHAEL KOWAL | Overall Experience