Customer Reviews for U-Haul Moving & Storage of Springdale

6,410 reviews

806 Twin City Ave   Springdale, AR 72764
(@ Springdale/Fayetteville Line)

(479) 751-6212

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 8 am–5 pm

Services at this Location:

Contact Us

(479) 751-6212

806 Twin City Ave
Springdale, AR 72764
(@ Springdale/Fayetteville Line)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 8 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

To many homeless and druggies hanging around the facility coming off the train tracks. They sit and sleep in the empty trucks that are left unlocked and open at all times. Had to bring another person with me as I loaded my trailer of my stuff just to watch the trailer that they didn't go thru my stuff while I was inside loading carts to bring out! Then while I was making some trips I noticed they are paying for units inside and have codes to get in which they have the right I guess but I don't feel safe with them around the whole lot out front needs to be fenced off for better security and the lack of enough staff they stay busy inside till they rent trucks they don't know who is hiding in trucks or the storage units! And after all the Rat droppings I found in my unit from someone have food or something they shouldn't have! I will not tell anyone to rent here as long as that is not addressed. But on that same note I've had units at different companies and they all have this issue so it's not just a Uhaul problem but if you want to stand out and make your customers feel safe it would be a good thing! This is an issue that slowly started getting worst over the last year and I was part of a massive clean up of the homeless camp that was in the woods right next door and the hundreds of people we had to clean up after so I'm well aware of this issue at hand and willing to answer any questions you might have to make this better for everyone but my time here had to end. But the staff even with all the turn over for I think the 8 years I was here they are helpful and if they don't know something they are up front about it and find another staff that can help. Thank you for the time to share my thoughts. Have a great day Peter Wilson

PETER WILSON  |  Overall Experience 
Rating:
3.0

When I picked up the trailer on a Saturday morning, they were severely understaffed. Waited in line for about an hour. Other than that, everything was smooth. I returned the trailer on a Sunday afternoon, just after 5:00 pm, when they had just closed. One of the employees was on his way to his car and offered to help unhook the trailer, which he did. I appreciated his help, especially since he was off the clock.

David Clontz 
Rating:
3.0

I was not completely happy with certain aspects of my overall experience. I preordered equipment for my move, but not all equipment was available when I arrived to pick up the truck. I had to purchase a furniture dolly from UHaul, which could have been more helpful. So, I had to buy another one from a retail store of better quality. You had no appliance dollies, and I had to move a refrigerator. You should create a system that can accurately track equipment at individual locations. The store manager upgraded me to a 20-foot truck because the 15-foot truck stopped in the parking lot. How often do you all service the trucks? The staff was helpful and courteous. You are all putting the staff in a predicament by explaining equipment availability for a move or the lack of equipment. That is not fair to them. I was disappointed.

FELECIA SAINE 
Rating:
3.0

The location is under staffed and poorly trained. I rented a tow dolly and it had to be loaded then unloaded and re loaded correctly. Very timely.

Vincent Glasser 
Rating:
1.0

More help at this location I filled my fuel tank back to correct level and was still charged 10 fine.

Troy Carter 
Rating:
5.0

Customer did not leave a comment.

Greg Covey 
Rating:
5.0

Customer did not leave a comment.

Michael Schulte 
Rating:
4.0

The truck I rented, needs to have serious work done to it. Did not feel safe to drive.

Kim Rivers 
Rating:
3.0

Customer did not leave a comment.

Richard Bohannan 
Rating:
3.0

Customer did not leave a comment.

RICHARD BOHANNAN 
Rating:
5.0

Customer did not leave a comment.

David G Nixon 
Rating:
5.0

Lower prices on accessories when renting trailers. Thanks for the fast service of getting what I needed .

Roger Suddeth 
Rating:
5.0

Ronnie was very helpful and made the process stress free

Cheryl Hon 
Rating:
5.0

Good people , very helpful

joe brooks 
Rating:
5.0

Customer did not leave a comment.

Veronica Freeman 
Rating:
5.0

The gentleman were very professional and helpful The best service I ever had at Uhaul was in Springdale, Ar The girls in Jackson,Ms were very rude and unprofessional

Janice Cotten  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bobbi Childers 
Rating:
5.0

Customer did not leave a comment.

Jimmy Parker 
Rating:
5.0

Clean out the trailer’s bed mine had gravel and dirt in it.

GREGORY STEVENS 
Rating:
5.0

Customer did not leave a comment.

Dan Douglas 
Rating:
5.0

Customer did not leave a comment.

Lawrence Tatum 
Rating:
4.0

Customer did not leave a comment.

John Stanberry 
Rating:
5.0

Customer did not leave a comment.

Micah thornton 
Rating:
4.0

Customer did not leave a comment.

SHANNON ROBERTS 
Rating:
5.0

Customer did not leave a comment.

Labina Langmour 
Rating:
3.0

The van was very dirty- had animal hair all over the seats, odd smell in the van, and something was spilled in the back of the van. I took pictures when I picked it up just to make sure I didn't get charged for someone else's mess. It also seemed to struggle to shift and was not full of gas when I picked up. Staff was nice, but equipment was poor.

Jennifer Flake 
Rating:
4.0

Customer did not leave a comment.

JOHN GARDNER 
Rating:
3.0

While the person working was very kind and helpful, we felt badly for her, as the location was woefully understaffed. The line was quite long, despite the lady who helped us (and one other guy) doing their bests to keep things moving. The truck and equipment were great, except for two things: the mileage was definitely awful (We were ready for bad mileage, but it surpassed our expectations in a negative way) and the gas gauge stuck as we were refueling to return the truck with the level the same as it was when we got the truck. For some time, the gauge stuck on "half" (we needed 3/4 of a tank), and didn't move again until it made the miraculous shift to "full." This cost us an extra $25 at least, and we were not compensated for the excess fuel, although we certainly didn't exceed the requirement by choice.

Charity Bentley 
Rating:
5.0

Customer did not leave a comment.

RICHARD RYAN 
Rating:
4.0

Customer did not leave a comment.

Kristen Elliott 
Rating:
5.0

Dropping off the trailer was very easy and the employee was very helpful

Thomas Mitchell 
Rating:
5.0

Customer did not leave a comment.

Tanja Mills 
Rating:
5.0

Customer did not leave a comment.

Miles Oliver  |  Overall Experience 
Rating:
5.0

Did not receive a hand truck, did not need it after all. Thanks UHaul team!

Terri Patanus 
Rating:
5.0

Very helpful with the return of the trailer.

Thomas Mitchell 
Rating:
3.0

Customer did not leave a comment.

Monika Pearsall 
Rating:
5.0

I love the staff here! They are always so kind and helpful and very understanding! They have always had the truck to fit my needs and go above and beyond to help!

Tonya Roschelle Novak 
Rating:
5.0

Great customer service!

JOSE CACERES ALVARADO  |  First Impressions 
Rating:
5.0

Everyone was extremely friendly and helpful.

LESLIE MYERS  |  First Impressions 
Rating:
5.0

This place is so consistent! We use them all the time, and are never disappointed. Always give great customer service.

Patrick Otte 
Rating:
1.0

Customer did not leave a comment.

dale norton 
Rating:
5.0

Customer did not leave a comment.

James Jennings 
Rating:
2.0

Customer did not leave a comment.

Donald Tatman 
Rating:
5.0

We just dropped off the truck. Did not even have to go inside.. very auick and easy!

Tammy Fowler 
Rating:
5.0

Keep up the good work.

Michael Bell 
Rating:
4.0

Customer did not leave a comment.

Harry Chu 
Rating:
5.0

Customer did not leave a comment.

Paul Spranger 
Rating:
2.0

Display some integrity

Kevin Wofford 
Rating:
5.0

Same as the pick-up place. Well organized and very professional.

Paul Spranger 
Rating:
5.0

Customer did not leave a comment.

Justin Hire 
Rating:
4.0

Customer did not leave a comment.

Tawnya Hudson 
Rating:
2.0

I called location to ask about dumpsters to throw away old boxes, and I was told they weren’t for public use. Mind you I didn’t take them up on the “free” storage unit. Money hungry corporations know nothing about customer service. Don’t know if I would use them again. I’ll pay more and use Penske.

Corey Searl 
Rating:
5.0

Excellent staff, and very helpful. Cleanliness is way above expectations.

Melodie Ferguson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Heber Gonzalez 
Rating:
5.0

Well run location ... I had to upgrade my trailer after seeing the sizes and they got me switched up with no problem.

Kevin Dudzik 
Rating:
3.0

I will use another company because we picked the truck up drive to our house to load and drove straight to new house and then to U-Haul and was charged for 30 additional miles when I wasn't allowed enough miles to get to destination and we had the fuel where it was when we got it and was charged for fuel. I have related a lot from you but won't again. .

Kathy Fausett 
Rating:
5.0

10/10 would recommend.

Cheyenne Boyd 
Rating:
5.0

Customer did not leave a comment.

Krissy Upshaw 
Rating:
2.0

Significantly raise the level of professionalism and urgency. The pace that the folks at this location work is painful to watch. I own a moving company and rent often. They are very nice, but their desire to take care of clients is clearly not there. There are a couple of other locations in NWA we use where the service level is much higher.

Dean Hudgeons 
Rating:
3.0

They didn't know the equipment was checked in, very stressful

Jon Welch 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY KIRBY 
Rating:
5.0

Super great/ friendly staff morning & night

Jordan Johnson 
Rating:
4.0

Customer did not leave a comment.

Christopher Coody 
Rating:
1.0

The guy assisting was very reluctant to assist with the auto transport. Upon arriving in Tennessee, the guy here pointed out how he didn’t even strap my car down as he should’ve. If not for favor of God, the drive could’ve been disastrous. Thankfully God showed me favor, myself, my BFF and my Benz made it.

Wendy Washington 
Rating:
5.0

Very accommodating

Cynthia Beemer 
Rating:
5.0

Customer did not leave a comment.

SAMUEL ROGERS 
Rating:
5.0

Customer did not leave a comment.

WANDA BEACH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Conner 
Rating:
5.0

Exelent service!!!

maria Mitute 
Rating:
5.0

Customer did not leave a comment.

Kathy Smith 
Rating:
5.0

Customer did not leave a comment.

James Mcginty 
Rating:
5.0

Customer did not leave a comment.

David Battisto 
Rating:
5.0

Picking up and dropping off the truck was extremely easy and convenient. I appreciated everyone's help!

Olivia Brown 
Rating:
1.0

I had an out of town rental for two days and I was charged almost 600$ for a rental that showed in town for one day this information is not correct and I would like my deposit back and my balance paid off please. This is the drop off location my fiancé left the uhaul.

Kelsey Levy 
Rating:
3.0

Customer did not leave a comment.

Damian Zalesko 
Rating:
5.0

Customer did not leave a comment.

Carolyn Waters 
Rating:
2.0

Only two people on duty to do everything resulting in a 30 minute wait to get checked in . Some customers that didn’t have reservations walked out the store. Drop off was somewhat better

Eugene Snyman 
Rating:
5.0

Uhaul provided everything needed to safely protect my belongings. I would definitely recommend to friends and family.

donald cotton  |  Overall Experience 
Rating:
5.0

Nothing! At check out and check in service was perfect. Everyone was courteous and professional.

Victor Monica Wilson 
Rating:
4.0

Customer did not leave a comment.

Mike Jennings 
Rating:
4.0

Customer did not leave a comment.

derrick Young 
Rating:
2.0

Trailer had bad tire and had to request a new one be put on. No experienced people to check me in on my return had to wait until someone to get back from test drive to check me in wasted 35 minutes.

Allen Walzer 
Rating:
5.0

Customer did not leave a comment.

Reid Hewitt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clayton Bronson 
Rating:
4.0

Customer did not leave a comment.

Tony Yocom 
Rating:
5.0

They need to leave the bathroom unlocked besides that wonderful place

Vanessa Irving  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Xiong 
Rating:
5.0

No problems, no issues. Great experience.

Matthew Silano  |  Overall Experience 
Rating:
3.0

my only problem was having to wait 15minutes before someone came to the front desk to check me in. There was a lady in front of me that waited longer. Took me a while to leave the truck that night, but that was probably on me.

DERRICK BOBBITT 
Rating:
4.0

More high demand items such as queen size mattress covers kept in stock

Suzanne Scherer 
Rating:
5.0

I was charged 3 times. $96.62 for two days. I extended it by one day. When I brought the truck back they said they would not charge me for the extra day. However on my credit card they charged me an additional $47.79 and $46.79

Don Simpson 
Rating:
5.0

Customer did not leave a comment.

Cherie Thompson 
Rating:
5.0

Everything we experienced with Springdale U-Haul was really good. They truck and moving equipment were ready as promised. Pick-up and return were both fast and efficient and professional.

Phillip Bewley 
Rating:
4.0

Can we please work on keeping Clifton around. That’s the best dude we’ve had there since we lost Austin.

JUSTIN MEYERS 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN JEWETT 
Rating:
1.0

The employees are disgruntled the bathroom is always locked to paying customers because there’s a homeless problem outside the storage is locking the bathrooms everyday I was there

Alan Tincher  |  Overall Experience 
Rating:
4.0

Check in was pretty slow, even after i reserved over the phone

jason coleman 
Rating:
5.0

Staff at this location were excellent. They took care of me in a timely manner and hooked the trailer up for me which was very helpful.

Terri Lane 
Rating:
5.0

They were very accommodating.

Paula Hampton 
Rating:
1.0

I rented a 6 x 12 trailer. (1) The rolling door was broken and would not open completely (about 6 inches from the fully open position) and made it very difficult to move in and move out large items; I bumped my head, back and shoulder about 6 times, (2) The trailer had debris and loose screws left in-place on the bottom indicating it had not been cleaned before I used it and (3) MOST IMPORTANT - When I returned the trailer, the U-Haul agent and I discovered the safety chain from the trailer had never been attached to my SUV (it was still wrapped up around the trailer tongue. I picked the trailer up at the Springdale U-Haul, two U-Haul agents installed the trailer onto my SUV and checked it said I was good to go, I never removed the trailer from my SUV, so I was driving around and hauling furniture w/o the safety chain attached.

Daniel Sojka 
Rating:
5.0

Very nice people.

marshall wright 
Rating:
5.0

Customer did not leave a comment.

mike lade 
Rating:
5.0

Be sure inside of windshield is clean. Mine had 3 spots where a gps or radar had been stuck on it; plus a hazy film, probably from smokers.

STEPHEN GOODEN 
Rating:
4.0

Customer did not leave a comment.

Gregory Morris 
Rating:
4.0

Customer did not leave a comment.

MARIA JACKSON 
Rating:
2.0

When I walked in the girl said she was new and was busy doing something else and I would have to wait a minute, which I was mostly okay with. I appreciated her up front communication but she realy didn't great us, and I had an appointment which I was on time for. The van I got didn't match the one in the system they gave me, and it was very dirty outside and pretty dirty on the inside. I had to call customer service and get the wrong van thing switched out.

Jason Cox 
Rating:
5.0

The staff was amazing, especially Jamus. My son and I were having a hard time trying to unload a big refrigerator off the truck, when Jamus comes to the rescue with an appliance dolly and help us unload it. He also helped us put it in our storage locker. Thank you so very much Jamus for ur help.

DEBRA DAVIS  |  First Impressions 
Rating:
5.0

Y'all need to rent the bigger trailers for one-way trips....I was told only the 5x9 were able to be rented for one way trips...I have a trip to Florida coming up and now I gotta find another company to rent from.

Wellington Tejada 
Rating:
5.0

Customer did not leave a comment.

ronald koehler 
Rating:
4.0

Customer did not leave a comment.

Dale Warren 
Rating:
5.0

I would like to say a big thank you to Jamus, he really helped me and my son out today. We were having a hard time trying to get my oversized fridge out of the U-Haul truck. When he comes to the rescue with an appliance dolly and pulled it down to our storage building.

Debra Davis 
Rating:
3.0

Still waiting for my receipt. I wasn't given a paper one and have not received an email either.

Jonathan Stinson 
Rating:
5.0

Customer did not leave a comment.

Carolina Martinez 
Rating:
3.0

I made a reservation online for a climate controlled unit. When I checked in, I was told there wasn’t a climate controlled unit and the staff member “didn’t know why” they would say there was. The units are poorly set up and access is from one point only -far, far away from the unit itself. Not at all what I expected

Rebecca McDonald  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tami Gilchrest  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HOOPER  |  Overall Experience 
Rating:
5.0

Robert was very friendly, courteous and very helpful! I give him 5 stars!

James Prosser  |  First Impressions 
Rating:
1.0

Staff can not be found for anything

ROBERT ARRINGTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Windenburg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joann davidson  |  Overall Experience 
Rating:
3.0

The lady who rented us the unit was not friendly everything else was fine.

nona stahlnecker  |  First Impressions 
Rating:
3.0

i was dropping off a truck. i had been in for over 23 hours and rhe kid cleaning rhe trucks says rudely if i didn’t go out and clean my truck that he would have to charge me for cleaning it. ok so i went out and threw a few coke cans and wrappers away. that was it. now for him not to be able to do that and still charge me is beyond me. but whatever. orherwise rhe experience was good

Elizabeth frazier  |  First Impressions 
Rating:
5.0

Very grateful for our storage. And grateful for them being patient with us figuring out the security codes and for the entry doors.

Jennie Cisneros  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alice Skinner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BURNS  |  First Impressions 
Rating:
1.0

I was signed up for the first month free , then for no reason was billed for it as I had not needed the unit any more

Christopher Cooper  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Becky Daniels   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alice Skinner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alice Skinner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Bridge  |  Overall Experience 
Rating:
2.0

Back section of inside storage badly lit and much hotter than front. Always had to stand in long line to get help from staff. Was told access hours was same as office hours with no exceptions even due to 103 F heat during day hours. Musty smells when walking through back section. Was difficult to park in loading zone due to trailers parked so close to parking spaces. I moved to a better storage company for the same price.

Katherine Handel  |  Overall Experience 
Rating:
2.0

I had to make 3 different reservations for one unit. I did them online but when I called to ask questions, no one could find my reservation even though I had a confirmation number. I had reserved the smallest unit available on the ground floor. The 2nd reservation that I made with Stephanie on the phone, she didn't mention that it was upstairs...so when I arrived at the unit to move my items in I had to select a different unit that was not upstairs and a much larger unit than I needed. Cost me over twice as much. Then large unit I was given, was filthy and full of bugs...but I instructed my daughter to clean it before she checked out so we didn't get any additional charges. Then I ended up being charged for two units! I had to call and get one credited back, which was easy. However, the whole process was difficult and I will not be back.

Amy Bigham  |  Overall Experience 
Rating:
2.0

First of all when you enter the facility you have have to stand and wait if there is another customer and No one even says hello or I'll be right with you. Also when you move your things out before the due date you SHOULD be given a credit. Any other place would do this.

Terry Riddle  |  Overall Experience 
Rating:
1.0

My storage unit was broken into and all my jewelry, tools, and beloved childhood stuffed animals were stolen. Uhaul did nothing to prevent this and left their gates open and unlocked all the time. I was there for less than a month when this occurred. So many precious memories and heirlooms lost.

CALLIE LYTHGOE  |  Overall Experience 
Rating:
4.0

Was not aware my unit required a FLIGHT OF STAIRS TO ACCESS. Who knowingly would rent a storage unit requiring a buggy to unload a truck piece by piece onto...push buggy 50 yards from climate control to NON CLIMATE CONTROL thru swinging doors, unload each piece, manually carry it up a flight of stairs to another buggy...push loaded 2nd buggy another 25 yards to a 5×5 unit under a metal roof in AUGUST. I was by myself! 62 years old! But I did it! I will never do it again and will warn others of the fact it was a surprise.

Floyd Wood  |  First Impressions 
Rating:
5.0

The staff was very friendly. Offered to assist me many times when I was loading my storage unit and unloading it when I closed it out

Sammy Stricklin  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sonya Faulknor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larenz Nero  |  Overall Experience 
Rating:
5.0

It has been a pleasure doing business with Springdale U-Haul over the past nine years.

Eugene Andes  |  Overall Experience 
Rating:
3.0

The loading/unloading area is very limited in this location

Elaina Shanahan  |  Online Move In 
Rating:
1.0

Please call or email for the full extent..

Kody Moon  |  Overall Experience 
Rating:
4.0

The door to the unit was open when we got to it. The door is very hard to close. We didn’t figure that out until we got the unit completed filled.

BRIAN CUSHING  |  First Impressions 
Rating:
1.0

I made a reservation online for a drive up unit several months prior to move-in. I called closer to time to change the move in date a few days earlier…no one had record of my reservation even though I had email confirmation. She made me a new reservation. I called day of move in because we were unable to do the online checkin….again mo reservation to be found. She made another reservation and I gave payment. Got to the facility only to find out we had been given an upstairs unit…which was unacceptable as I requested a drive up unit. There was a drive up unit available although much larger than we needed, more expensive and filthy.

Amy Bigham  |  Online Move In 
Rating:
1.0

We had a very frustrating experience with our U-haul trailer return and check in for our storage units at the Rogers, AR 8th street location. When we arrived at the 8th St location, the GM, Tanner Theobald was not friendly, nor helpful in anyway whatsoever. He was not informative or even apologetic that their elevator was broken. I am disabled and had no choice but to drive to the Springdale, AR, due to the elevator being out of service and him having no 1st floor storage units available. This caused us to be charged late fees upon returning both of our trailers to our original drop off location in Rogers. We inquired about changing our drop off location to the Springdale location, since we were there anyway and were simply told “It’s cost prohibitive. You’ll need to return them to the Rogers location. Both locations were understaffed which caused us even more delays thus causing us to be even later. The gentleman that checked us in at the Springdale location was friendly and helpful, but failed to give us full access instructions, which again, caused us further delays since they were short staffed. The ONLY redeeming experience I received was from James, at the Rogers location. He was the only person that understood my predicament.

Lora Moser  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John O'Malley  |  Overall Experience 
Rating:
3.0

I need some help with an ongoing problem with U-Haul. I completely moved out of my storage unit on May 24, 2023. At that time, the customer representative assured me that he would stop my auto payment charge monthly charge after he checked my empty storage unit # 2263, Springdale, AR. However my Bank of America MasterCard showed a complete June charge for $65. I called your toll-free 800 number 3 times @ got two different people. The last one said the storage unit personnel would have to take care of that & transferred me. Someone answered the call but it dropped shortly thereafter. So I then went back into the Springdale office and asked for a credit back to my MasterCard and the stopping of the automatic payment charge for a unit that I was no longer in. The customer rep told me he could not do that, but the manager Miss Graham would have to do that. I called her cell phone twice and left two messages. Never received a call back, so returned to the Springdale office a second time. at that time I got a great customer representative who called a manager. The manager said he would stop the automatic payment enrollment that day and I would get either a check in the mail or a credit back on my MasterCard. I would appreciate a follow up on this problem as I have no other communication or charge back to my MasterCard. again, I moved out of number 2263 storage unit in Springdale, Arkansas on May 24, 2023 Thank you, Linda Thompson, 479–236–7187, Sunshinelt23@gmail.com

Linda Thompson  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Soulaphanh Phannavong  |  Overall Experience 
Rating:
1.0

My storage unit was robbed and I filed a claim with rep west and they denied the claim because u haul failed to redo their part

Jesse Jurado  |  Overall Experience 
Rating:
5.0

The doors to the unit are a little small, but we made it work. Thank you.

Jilina Mercier  |  First Impressions 
Rating:
4.0

While I would recommend this facility for the area and cleanliness, the pricing is a bit high. I know the storage spaces are very limited right now, but I would advise another to thoroughly check for better prices. Otherwise it was a fo

Paul Smith  |  Overall Experience 
Rating:
5.0

Manager made correct

Jason Riddle  |  Online Move In 
Rating:
5.0

Manager rented out locked storage unit

Jason Riddle  |  Overall Experience 
Rating:
5.0

The young man who rented me the space was very friendly and helpful. Also while I was moving a young lady employee offered to assist me and asked to make sure I had what I needed.

Sammy Stricklin  |  First Impressions 
Rating:
1.0

I have had terrible experiences every time I rent a new storage unit, and the one I got yesterday will absolutely be my last with u-haul. The manager cannot be reached. The units never get unlocked when they say they will. I was forced to accept a wrong unit because no one would do their job to go unlock the unit I originally requested, only to find while the movers were on the clock that the wrong unit was so short I couldn't fit my refrigerator inside. So I ended up having to pay the movers for an extra day of work and an extra day of a u-haul trailer due to your staff's failure in the first place. Your incompetence has now cost me at least $200 extra than it should have, not to mention the HOURS Ihave waited around for your staff to unlock doors half a day or a full day later than they said they would. I will strongly urge anyone I know NOT to ever rent from your facility again, for their financial well-being and sanity.

BRANDYN GALLAGHER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Wood  |  Overall Experience 
Rating:
5.0

Great workers really great people they help you so much

PEDRO DIAZ SOTO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Hafner  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

michael choquette  |  Overall Experience 
Rating:
5.0

Each of the people I talked with to arrange my storage unit rental were very knowledgeable, patient, and helpful. Emily, in particular, was great. Uhaul will be my first choice for any future needs.

John O'Malley  |  First Impressions 
Rating:
5.0

I really don’t know I rented it and then I didn’t need it so I canceled it and never visited the location and was just no add. I just paid for it. I never used it like 24 hours.

Jason Riddle  |  Overall Experience 
Rating:
5.0

Customer service was great but your trucks really do need an upgrade.

Elizabeth Ellis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Latrina Pearson  |  Overall Experience 
Rating:
2.0

The staff was friendly and very helpful. However, I was extremely disappointed to find out I didn’t have the storage unit I reserved a month before arrival. I was informed by the front desk associate that “even though you have a reservation, it’s still first come, first serve.” As a result, I had to settle for a storage unit that was much smaller than I reserved and I’m now left with less space than I need.

Chris Hardinger  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jennifer cross  |  Overall Experience 
Rating:
5.0

We are sorry to go but will be back to rent a truck for our move.

Lisa A Watts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBORAH HARO  |  Overall Experience 
Rating:
5.0

Staff was very helpful in all my needs

Alleigh Bilderback  |  Overall Experience 
Rating:
5.0

My move got interrupted by a winter storm. I could not get to the truck to unload it. They were so great to work with me. Jamal was so nice and professional on the phone. I couldn’t unload the truck, therefore they had to scramble to find another truck for the next customer. But, they never made me feel like I was putting them out or being an inconvenience. Super helpful! Very professional!

Crystal Waldrop  |  First Impressions 
Rating:
1.0

I paid for 24/7 access and my code didn't work. I then got stuck behind a fence last night trying to move in. The Unit smelled like mildew so I'm hoping my stuff isn't moldy when I move out.

Taylor Kinsey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOUIS BIMBI  |  First Impressions 
Rating:
2.0

Reservation was made online and when I went into the facility, the reservation could not be found even though I had my reservation number. After almost 45 minutes and being told several times they did not have a unit for me, one was located but at a higher price than what was given to me in my reservation. The representative said they could not override the monthly rate (although paying for a year upfront). We settled on a 13th month free and paying the higher price although the 13th month was communicated as a benefit of paying the original amount for a year in my initial reservation. At no time did the manager, Emily Graham, take the time to help or even come out of her office to assist me or her employees that were struggling to correct the situation. A unit was finally located but I could not move in as it had to be cleaned out first. While the employees that actually tried to help me were very nice, they clearly did not know how to navigate the system to handle my situation. Most disappointing was the laziness of the manager and unwillingness to lift a finger to help. I would only recommend this location because of the employees on the floor and their willingness to help customers.

PAT OLeary Tyson Food  |  First Impressions 
Rating:
1.0

Set up everything in advance, but after loading all my stuff to be taken to my storage there was a lock on the unit, it was already in use. They had three high schoolers working. I had to wait two hours before I was assigned another storage unit, but because of it already being late hours I was made to open the back gates and lock the loaded truck in the back (a 24 hour hold). When I returned the next day the storage unit was twice as much a month as I requested. This place has no proper security, and nobody working that knows what they are doing.

Rhian Baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Montoto  |  Overall Experience 
Rating:
1.0

We have rented this storage room for many years (2011). We noticed recently that it was being pilfered regularly. Several items - 50 yr. old toy Tonka truck was missing, boxes with decorative pumpkins were gone. One day a LARGE box with only 2 pumpkins was there - two days later, box and items were gone. We have spent a great deal of money for this and we expected it to be safe and not plundered for garage sales, etc.

JACK BARDWELL  |  Overall Experience 
Rating:
3.0

staff was lovely and helped us with what they could. unfortunately our unit was broken into and nothing done about it

ericco cavaliere  |  Overall Experience 
Rating:
5.0

Very personable and professional.

John Young  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

alexia brach  |  Overall Experience 
Rating:
5.0

Very friendly and knowledgeable staff

Tami Gilchrest  |  First Impressions 
Rating:
5.0

The young man that helped me was very professional he went over and above trying to help me find the perfect size storage unit that I needed.

Lasundre Thomas  |  First Impressions 
Rating:
5.0

Everything was perfect. The employees were super helpful the storage building was nice just what I was looking for.

Joyce Wilmer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kevin mansell  |  Overall Experience 
Rating:
5.0

Nice people if I had any questions all I had to do is ask.

Joyce Wilmer  |  Overall Experience 
Rating:
5.0

La joven que me atendió fue muy amable sin hablar español ella puso todo de su parte para dar me un gran servicio

Caroline Juarez  |  First Impressions 
Rating:
1.0

Staff was always rude and not helpful. Towards the end of my rental time the price was increased but yet you couldnt use the front door majority of the time. You then had to use the side door but yet there was only maybe two spots to park in to unload your stuff due to all the crap and trash laying around on the side. Trying to get through on the phones was the most ridiculous time consuming waste of time! I will never uhaul again and this place just takes the cake on crappy business!

Lexus Marlatt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Scott  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephan Miller  |  First Impressions 
Rating:
5.0

na

Soulaphanh Phannavong  |  First Impressions 
Rating:
4.0

Some new people there are a little lacking, but the people that have been there a long time were very helpful

Scott Wetmore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fay dockins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deshawna CLARK  |  Overall Experience 
Rating:
3.0

One of manager needs to learn how to make peoples get more relax without getting stresses .........but two of genareal manager really doing good job to help peoples to keep them deel better to know we all can get done without any worrier.......keep up

Sean Bairefoot  |  First Impressions 
Rating:
4.0

It seems the facility is a bit under staffed. But the workers are very helpful and doing the best they can, with the work load and 100 degree heat.

Terry Riddle  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dena rader  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hollie Pommier  |  Overall Experience 
Rating:
1.0

It was chaos. I had paid for a month but they removed me from the system and rented the unit to someone else. Trying to get it fixed was a nightmare. Management is completely unprofessional.

Glenda Harp  |  Overall Experience 
Rating:
5.0

The General manager of that store is very helpful.

MITCHELL TYER  |  First Impressions 
Rating:
5.0

Everyone was always helpful and kind. Thank you!

Cara Sedberry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harrison butler  |  Overall Experience 
Rating:
5.0

The unit was not unlocked and there was no padlock in the unit as stated in my confirmation text. These were not a huge inconvenience, just thought I’d point it out that the process was not what was stated. Staff members were super helpful and polite.

Alicia Sowell  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY COLIN  |  First Impressions 
Rating:
3.0

The sliding doors to enter were broken we were told to go to the back doors the ramp was blocked there was not easy access since the front doors were broken. Then we had to wait for the manager for 20 minutes to come and take a lock off the unit so we could put our stuff in there. The manager was not onsite because it was 6 pm looks like the employees should have had the proper keys to assist with lock removal. The employees that were there was nice and did apologize. It was just a very stressful day after driving 5 hours there and then having to wait for someone to come and remove a lock when there should have been keys left there.

CHERYL LADEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Odell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kikue John  |  First Impressions 
Rating:
5.0

I did not find the app to be user-friendly at all, and I had to enlist the assistance of on-site representatives in an effort to complete the initial process. I don’t appreciate the hidden fees at all. However, the assistance I received from the on-site staff more than made up for the issues I had with the app. They also helped when I had problems with other customers while moving into the unit.

Miles Oliver  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David Scott  |  First Impressions 
Rating:
5.0

Good management, excellent service 5 stars..

andre vargas  |  Overall Experience 
Rating:
5.0

Great Staff and Always willing to help.

Amanda jones  |  Overall Experience 
Rating:
5.0

Thanks Dedrick! :)

lisa Hendricks  |  First Impressions 
Rating:
1.0

Paid two months of rent in June for July and August. In September went to the facility and paid for September. Then on September 3rd corporate took two months rent out of my checking account saying we were two months behind. But according to the general manager we were current and had never been behind otherwise we would have been charged $60 for two months late fees and $50 to reinstate our storage rental. That never happened so obviously the guy that took the two month payment didn’t show it on the account with uhaul corporate.

Clint Keene  |  Overall Experience 
Rating:
5.0

Everybody knows moving sucks your people at least made it somewhat bearable

Loretta Kilpatrick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael shriver  |  Overall Experience 
Rating:
3.0

Talked to 1 person they said they didn’t have the size unit I needed and my wife talked to someone else and they found the unit I needed 😏

Curtis Walbe  |  First Impressions 
Rating:
5.0

The new manager,Dedrick (I think his name ?) is wonderful. Truly cares about customer service. He also has a staff that are all helpful and friendly as well. I would recommend this location and I would use again.

Kale Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana Howard  |  Overall Experience 
Rating:
5.0

Dedrick was real nice, and very helpful. He was willing to listen, and address any concerns. He also provided effective solutions, when it was necessary.

Walter Hardej Sinisterra  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

carl kernodle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MECO MORRIS  |  First Impressions 
Rating:
5.0

Great storage unit, Friendly staff and exactly what I needed. I felt safe going to and from the storage unit.

Madison Scott  |  Overall Experience 
Rating:
1.0

AWFUL. Second time we've reserved equipment here and they have not had it. Terrible customer service, inconvenient, dry staff, poor facility. If I could give it zero stars I would.

Victoria Sollestre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROXANNA ROSA  |  Overall Experience 
Rating:
4.0

Called to set up autopay and they didn’t do it so we got charged a late fee when it was time to pay.

Crystal Muro  |  Overall Experience 
Rating:
3.0

Everyone was friendly and helpful. My only complaint is I requested a storage unit located ground level because I'm storing large appliances and was told there was one available. when I checked in after paying I was informed it was upstairs. I'm a small woman and had to move them upstairs.

Amy Cornelison  |  First Impressions 
Rating:
5.0

The person was very helpful and very friendly. I was very happy with my service.

Joyce Wilmer  |  First Impressions 
Rating:
5.0

todo muy bien exelente

yoel franco  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TONY MASON  |  Overall Experience 
Rating:
3.0

The check-in experience was awful.

Annette Owens  |  Overall Experience 
Rating:
4.0

Dedric was super funny and nice! he was really helpful when it came to getting everything gathered and teaching me how to go about things.

Kimberly Landrus  |  First Impressions 
Rating:
1.0

The check in process was a joke, I was in line for over 20 minutes, then it took the person a long time to find my reservation, which I did online. I also purchased a lock, that was not there, the General Manage said he was going to go to another location across town and would have it in 30 minutes. When I returned after 4 hours, a new staff was there and i had to explain the situation two more times and no one still had the lock. Move my things in and still no lock. My husband had to run to Walmart for a lock and still made it back before the General Manager. Austin the final person that helped me was very nice and seemed genuinely sorry about all the issues and refunded my money for the lock. Nice facility, but the management was a joke. This was the worst customer experience I had in a long time. Moving should be the hardest part, but checking in to U-Haul was the hardest thing.

Annette Owens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Demrest  |  Overall Experience 
Rating:
5.0

Great staff ! Very polite and professional.

finish line  |  First Impressions 
Rating:
2.0

My reservation was given to another customer and it took 45 minutes to get it straightened out. Additionally, the process for our storage unit was not well explained plus it wasn't even accessible when we initially wanted access.

Victoria Sollestre  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy Bolin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TONYA NOVAK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda nolan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patricia Boyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette Atkinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Weaver  |  Overall Experience 
Rating:
5.0

Thank you

MARY DOLLINS  |  Overall Experience 
Rating:
5.0

Good price and services

Jesus Gomez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen Standley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dakota rust  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Yeager  |  First Impressions 
Rating:
5.0

They have good deals and very happy I went thru uhaul for storage and moving truck.

Laura Iracheta  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rebecca Long  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sheri johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leander Songsong  |  First Impressions 
Rating:
5.0

Good customer service

Jackson Albert  |  Overall Experience 
Rating:
5.0

I appreciate how helpful everyone was The manager went above and beyond to get our u-boxes delivered and picked up in a timely manner. The manager was always helpful when we came in. The staff were also attentive. They even helped me open my storage door that was too heavy for me. 'The u-boxes were a handy way to move from Oregon to Arkansas. The process took 6 months from the time we loaded 1st box (we used 3) until we just cleaned out storage unit this week. Thank you so much!

Debby Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Hydrick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Mason  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antwione Crawford  |  Overall Experience 
Rating:
4.0

Overall great, there was a small disconnect between the U-Haul corporate site and the franchised location which the staff resolved promptly. - I didn't know I needed to check in first with my code then I could input the code by the entrance to gain access to the facility.

Gregory WIlson  |  Online Move In 
Rating:
3.0

I asked the guy would I get a refund for partial months rent he said no. He said that is “uhaul” thing.

shawna bradley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle Plemmons  |  Overall Experience 
Rating:
3.0

I came to rent another unit same size/temp control. New guy was trying to be helpful but: rented me non climate ,moved me out of my several year unit (he asked if I wanted to take care of nearing rental fee) but rented me another unit.Noticed charges were wrong and called.. spoke to manager, he said would take care of.. got notification but money difference has not hit account.. I think it’s $5 and truthfully after moving things from one unit to another I am done dealing with it. Do not want anything’ or want to cause trouble as life is too short

WILLIAM DUPREE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha Jaquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan White  |  First Impressions 
Rating:
4.0

Some of the employees were unprofessional at peak times but all in all ok experience

allen narlock  |  Overall Experience 
Rating:
5.0

Great storage space for the time we had to store our items, great place!

Brandon McDougal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha Jaquez  |  First Impressions 
Rating:
5.0

Freddie was kind, funny and great to work with. Thank you!

Rachel McReynolds  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BRAD LEWIS  |  Overall Experience 
Rating:
1.0

The workers did not know what they where doing. It was like they where running around with their heads cut off. There was a line out the door and the computers kept losing people's orders. I was charged twice for one thing.

Misty bursee  |  First Impressions 
Rating:
4.0

Stairs + stuff = sucks

Rebecca Long  |  First Impressions 
Rating:
5.0

I had to have a storage unit for abt 3 yrs. Once, someone moved things into a unit next to mine, and his stuff had roaches, and they got into my unit. I told the mgr, Freddie, and he went and got 2 bombs and set them off in my unit, then gave me another unit the same size to move my belongings to. It kept my belongings from getting infiltrated with roaches, and I am very grateful to him. This was at the U-Haul on Twin City Ave. in Springdale, AR.

Patricia Sopko  |  Overall Experience 
Rating:
4.0

Overall we had a good experience but this comment is directed to management and not the employees. The only downside was on our move in day. It was the 1st day of the month and there were only 2 people on staff to handle the crowd. It was a 30 45 minute wait in line, (at least) to get to the customer service rep and this was after a tiring cross county move. The staff did seem to answer everyone's questions and didn't rush to get to the next customer. I truly felt sorry for them as everyone (young, old and those with children) just needed to be waited on so they could get done and out of there. We were there 3+ hours past closing and the crew still had customers waiting and trucks to check in. I would assume that the first and end of months are ALWAYS hectic and feel the store should be fully staffed to provide a better experience for the customer as well as less stress for the staff.

Gary Karlowski  |  Overall Experience 
Rating:
4.0

Only concern was the “climate control for comfort” was 45° to 80°+. Should just call it rainproof

Cody Canup  |  Overall Experience 
Rating:
5.0

Very professional and very helpful! I would recommend

brad bartlett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany Wright  |  Overall Experience 
Rating:
1.0

On monday I did came to the store and someone askme how she can help me, I told her that i need to speak to MR Fredy, At that time i dint know who is mr Fredy but when i answered to the nice lady; everyone silence for a minute, after i see no one wants to talk to me, i ask: “ is he here” then Fredy starts to talk to me , he was there sit doing something at his computer, he talk to me unfriendly and stated that he is attending an other customer on the computer, ( I asking somebody from customer service call me please to do more details 4795309427) . again all this stared saturday when i went to the store and ask my refouns of 2 months that i pay in advance, an employee call Fredy and after the employee finish the calling, he said to me tha his boss told that the sstore do not have a sistem to refound my money and that star the problem saturday and finish last monday. Please have someone call me , in order this bad experience do not happened to an other customers

miguel bran  |  First Impressions 
Rating:
1.0

Everyone seemed nice, but they very obviously didn't know what they were doing. One lady didn't know which application to use to start a reservation for a storage unit and tried to rent me a truck before being corrected by a coworker. Another lady called her district manager three separate times while we were there for things that should have been able to be handled on site. She also didn't know where my storage unit was. By the time she found a map, I had already found my unit myself. The third employee who set up my unit seemed confused as well during the reservation process and had open wounds on his dirty hands, which is concerning during the COVID-19 pandemic. All the people here need to be better trained and more competent in their duties. I understand there were two people in front of me, but it should not have been a 30 minute wait time to be served. The employees seemed perpetually confused, and struggled to do basic tasks like unlocking trucks and printing copies of contracts. I spent two hours at Uhaul, when I should have spent 45 minutes, max. I'm a college student, so my parents drove five hours to help me pack. My experience here put us so far behind schedule that we had to spend an extra night traveling back home. The facility was nice, but the customer service was terrible. I would never rent anything in store from these people again. The only bright side was the free month of rent.

Jailyn Flie  |  First Impressions 
Rating:
5.0

Great 👍

Kalon Anderson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pam Garcia  |  Overall Experience 
Rating:
5.0

The facility is spotless and the staff is fantastic!! I highly reccomend!!

ELAINE CENCEL  |  Overall Experience 
Rating:
5.0

Great customer service, after a busy day. Great communication and greeting. My husband and I we appreciate all your help. Thank you.

jeffery garcia  |  First Impressions 
Rating:
4.0

😊

laticia phinisee  |  Overall Experience 
Rating:
4.0

Friendly people, always willing to help!

emily efird  |  Overall Experience 
Rating:
5.0

During a stressful and time sensitive period, many questions were asked of the staff and manager Freddie. All were helpful, kind and sympathetic of the situation.

DAVID PETER  |  Overall Experience 
Rating:
1.0

Key card never worked, they could never figure it out. They only allow 24hr access when you pay more per month even thou there is no security or employees there, they just want to be greedy.

Joshua Karczewski  |  Overall Experience 
Rating:
5.0

N/a

Janna Brandon  |  Overall Experience 
Rating:
5.0

Very good storage facility.

Marnice Turner  |  Overall Experience 
Rating:
4.0

Thanks

Roberto Montealegre  |  Overall Experience 
Rating:
5.0

They were very helpful with everything!

KIM WYCKOFF  |  Overall Experience 
Rating:
4.0

Service was fine

Gerald Lynn  |  Overall Experience 
Rating:
5.0

Gretchen was helping a customer before me and checked in with me a few times letting me know she would be with me soon. She made the process quick and easy and was so nice!

hayley clark  |  First Impressions 
Rating:
5.0

Good experience

Amelia Moore  |  Overall Experience 
Rating:
4.0

Great place

lafayette johnson  |  Overall Experience 
Rating:
5.0

Our daughter felt safe moving in and out and the facility.

DAVID SIMMONS  |  Overall Experience 
Rating:
3.0

I paid for storage on the 2nd for a full month and moved out 3 days later. I thought it would be appropriate for me to get some of my storage fee back, since I have never been late for 2 years.

kathy ledine  |  Overall Experience 
Rating:
1.0

An employee cancelled my unit the day after I ordered it. I was also told they could not claves their cameras when I told them I thought something went missing or was stolen.

Patrick Ackerman  |  Overall Experience 
Rating:
5.0

Thank to all of you

Jared Youtsey  |  Overall Experience 
Rating:
4.0

Fast efficient no paperwork

richard impeduglia  |  Overall Experience 
Rating:
5.0

Thank you.

CINDY ROBBINS  |  Overall Experience 
Rating:
5.0

Very nice people, knowledgeable , helpful.

janavee wilson  |  First Impressions 
Rating:
4.0

This is a nice facility and upgraded the surveillance system since my unit was vandalized - which is very good. The staff is nice, but the UHaul res system needs major upgrading. Expect a wait.

MICHELLE CLARK  |  Overall Experience 
Rating:
5.0

The lady that checked us in was great She had 3 or 4 separate probs w/the acct but didn't stop until she got it! The man working helped out some was excellent as well! Thx guys! Great jojob! Yall ROCK

Amanda Myers  |  First Impressions 
Rating:
5.0

Great staff, excellent service. Professional and friendly.

Roberto Montealegre  |  First Impressions 
Rating:
4.0

Thank you for the curtsey of the employee's.

Laura Van Buren  |  First Impressions 
Rating:
5.0

I had great customer experience with Springdale Uhaul Storage. Staff was really nice and friendly.

KATIE BRADSHAW  |  Overall Experience 
Rating:
5.0

Great customer service, was in and out in no time.

sadar mccallister  |  First Impressions 
Rating:
5.0

Great people to work with.

william wheeler  |  Overall Experience 
Rating:
5.0

Super clean storage spaces.

william wheeler  |  Overall Experience 
Rating:
5.0

Great people to work with.

william wheeler  |  Overall Experience 
Rating:
5.0

Very knowledgeable and professional staff.

william wheeler  |  Overall Experience 
Rating:
3.0

I had ask for 2 days to pay,cause I was getting a lien, the lien was added anyways cause I asked in Friday and paid in Monday. I would like to request the lien fees be removed and applied to my accoun

Martha Rios  |  Overall Experience 
Rating:
5.0

Great employees and alot less paperwork than i expected.

richard impeduglia  |  First Impressions 
Rating:
5.0

I’ve been using this U-Haul facility for years, and am always impressed at their courtesy and customer service!

tim ellis  |  Overall Experience 
Rating:
5.0

It was good experience for me

CYNTHIA ESTEP  |  Overall Experience 
Rating:
5.0

I really appreciate the time they took showing me the storage areas and I liked all the packaging materials they had to off and will certainly use those.

Amelia Moore  |  First Impressions 
Rating:
5.0

The staff was helpful,very friendly.I'm tying this on the behalf of my husband. They had come out to the car,to tell my husband that he recovers,&start to feel better. He just got out of hospital.

eric standoak  |  Overall Experience 
Rating:
5.0

Thank You

anthony botto  |  Overall Experience 
Rating:
5.0

The staff was helpful and friendly.

MAXWELL BARNETT  |  Overall Experience 
Rating:
5.0

Everything was great . Hours of operation were perfect . Size of our storage unit to the price we paid was spot on . No complaints.

LORI DAVIES  |  Overall Experience 
Rating:
3.0

They charge me twice I have to go back and ask for refund

Chan Liang  |  Overall Experience 
Rating:
5.0

Skylar provided excellent customer service

Monica Wilson  |  First Impressions 
Rating:
3.0

excellent customer service. there were a couple of errors, where my storage was supposed to $44 mo. they did not find my reservations, so they gave me a bigger storage. They rep found a solution

Martha Rios  |  Reservation 
Rating:
5.0

Great facility. Very friendly and helpful staff. Kevin was outstanding. Thanks!

Michael Carmack  |  Reservation 
Rating:
5.0

I’m new to the Arkansas area and I sincerely appreciate the great customer service I’ve received at this location on the three separate occasions I visited it!

Terry Sims  |  Overall Experience 
Rating:
4.0

When I first visited I did stand at the counter for about 7 minutes before anyone spoke to me even though there were a couple of people back there, no other customers, and no one on the phone.

Jason Cox  |  Overall Experience 
Rating:
4.0

.

Lenny Francoeur  |  Overall Experience 
Rating:
1.0

Because I was robbed along with 4 other units. I was made to move or pay rental right after even though this traumatic situation was occurring. I did not feel any peace or security or end results?

LISA COMER  |  Overall Experience 
Rating:
1.0

The staff made our move difficult by creating unnecessary delays in access to our units. They made statements to us ('Freddie' & 'Robert' in particular) in an attempt to assault our state of mind.

chris cronsell  |  Overall Experience 
Rating:
5.0

Used for short term storage in between college leases and everything was great. We ran into one issue involving after-hours access but was able to get it quickly resolved by calling customer service

Mikeala Christine  |  Overall Experience 
Rating:
5.0

Very easy to deal with. Online pay was so easy & when we were ready to move out, we just had to tell them a few days before. Facilities were clean & well maintained. I would highly recommend!!

CHARLES BRAMLETT  |  Overall Experience 
Rating:
5.0

Freddie, the branch manager, was fantastic! A truck not being returned on time delayed my own move, but Freddy & the whole staff did their best to fix it, ultimately providing storage & compassion. 👍

Gaena Laney  |  Reservation 
Rating:
5.0

Indoor facility

caron banks  |  Overall Experience 
Rating:
5.0

Great storage facility with plenty of air conditioning and heat for year round units.

LINDA WILSON  |  Overall Experience 
Rating:
3.0

Issues with speaking to the corporate call center and the info that was relayed and carried out vs. in the actual store. Seems like a big problem they should fix soon. The store helped us out though

jordan sale  |  Overall Experience 
Rating:
3.0

For those that have to climb stairs it would be nice to have a ramp. It's hard to load and off load and load again. Especially if your not s young person.

Cynthia Burkett  |  Overall Experience 
Rating:
5.0

Personel very friendly and helpful.

Xiangyu Li  |  Overall Experience 
Rating:
5.0

I traveled between three States sometimes more frequently and would miss or would fail to make my payments on time(s) but when I would come back the staff would be most helpful in more ways than one.

adlebert laukon  |  Overall Experience 
No reviews have been submitted for this location.

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