Customer Reviews for U-Haul Moving & Storage of Southside

11,651 reviews

9521 51 Ave   Edmonton, AB T6E4W8

(780) 436-7972

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(780) 436-7972

9521 51 Ave
Edmonton, AB T6E4W8

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff was super friendly and helpful and got my quickly on the road! Well done!

Mark Alyn S. 
Rating:
5.0

Customer did not leave a comment.

Warren B. 
Rating:
5.0

Customer did not leave a comment.

rad K. 
Rating:
5.0

Great service

Mark M. 
Rating:
2.0

Truck dirty and the picture of the fuel tank not writes

Nicole O. 
Rating:
3.0

Get the debits working better

cheryl C. 
Rating:
5.0

Quick courteous people

Edward W. 
Rating:
5.0

Customer did not leave a comment.

Dan W. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
3.0

We drove over several screws that were on the ground where we dropped the trailer off. We are lucky we didn't get a tire puncture. I let the staff be aware of the screws; customers shouldn't have to point out hazards in the parking lot. Site locked trashy, better housekeeping and cleaning of random scraps of garbage throughout site should be considered.

Laurel K. 
Rating:
4.0

Don in St Albert was friendly and professional. I'd recommend him to everyone. The staff at High Prairie went above and beyond. Thanks so much

Daniel L. 
Rating:
5.0

The staff is very friendly and helpful.

Maxwell Z. 
Rating:
4.0

Customer did not leave a comment.

Trent F. 
Rating:
5.0

Customer did not leave a comment.

Dorlyn M. 
Rating:
5.0

After trying to return the truck to the original location (which was closed for renovations since November 30, 2023 and spending 20 minutes on the phone with U-Haul to find a new drop off location the staff at this location were patient and very helpful despite a very frustrating experience. Would highly recommend this location but likely will never use U-Haul again because of all of the other issues.

Ryan A. 
Rating:
4.0

Customer did not leave a comment.

Gordon C. 
Rating:
5.0

Customer did not leave a comment.

thomas B. 
Rating:
5.0

Customer did not leave a comment.

thomas B. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
4.0

Customer did not leave a comment.

Chris M. 
Rating:
3.0

Don't make customer responsible for checking for any damages, prior to taking the rental unit.

David G. 
Rating:
5.0

Staff members were friendly and helpful.

Gerry S. 
Rating:
5.0

Customer did not leave a comment.

Sean R. 
Rating:
5.0

Customer did not leave a comment.

Olawale A. 
Rating:
5.0

Customer did not leave a comment.

Kathy G. 
Rating:
5.0

Very happy, service was excellent, will call them again and refer them to anyone who is interested. Thank you

Roland L. 
Rating:
3.0

A random guy without anything identifying himself as an employee came up to me and said "Keys" and stuck out his hand. I honestly thought some random guy was asking for the keys so I went to the counter and asked if he worked there. The same dude then checked my Uhaul and told me that I owed $125 more. I said there is absolutely no way since I was returning it a day early and under the 3800 allotted kms. He kept telling me I had to pay until another employee came and corrected him and said they actually owed me $125. Overall super strange interaction. Would not recommend.

Kyle T. 
Rating:
5.0

Somewhat disorganized when returning truck but worked smoothly once it was all sorted.

Yasmin H. 
Rating:
4.0

Good newer truck. Clean inside but dirty outside. I took it to a truck car wash and spent $16 to wash it. Otherwise all good.

Ron Z. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Sergei H. 
Rating:
5.0

Customer did not leave a comment.

ROGER D. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

The staff are super friendly and helpful. They are quick to respond to customer needs !

Lorne H. 
Rating:
1.0

Providing wrong information to client and not helpful

prasanna G. 
Rating:
5.0

Customer did not leave a comment.

Gagandeep S. 
Rating:
4.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Great service

JACQUELINE V. 
Rating:
5.0

Friendly and helpful staff; these people were able to make moving day a little bit less stressful.

Trevor D. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Tamara was excellent. She is very knowledgeable, friendly and provides great customer service. She's the kind of employee that is worth her weight in gold. I will recommend this location because of her.

Brett K. 
Rating:
5.0

Very good experience. The truck had cruise a bluetooth and that made the trip much better!

Derek S. 
Rating:
5.0

Customer did not leave a comment.

Leanne B. 
Rating:
5.0

The trailer was very sturdy and handled well on the road, well made!

Donna B. 
Rating:
1.0

I rented the truck for my move online, I registered pick up at a location and leave the truck at the same location because it was close to my move (I changed my address to the same neighborhood) and the address chosen online was this: 8114 82 Ave NW, Edmonton, AB T6C 0Y4. The company called me changing my schedule in the morning (delaying my move) and at the end of the day, I had received a message from them, telling me another address very far away to deliver the truck?! Making me spend on mileage is not fair! I sincerely want you to reevaluate my experience with you and return part of my money! Leandra Laytynher

Leandra L. 
Rating:
4.0

Customer did not leave a comment.

Carlos L. 
Rating:
1.0

I've used U-Haul vehicles a number of times, never from this location before, but they were the only location that had the vehicle I needed available. The vehicle was filthy at pick-up. The seats and the floor weren't that bad, but the interior windows were gross. The interior also smelt like someone had recently smoked a joint in it. The exterior of the vehicle was so dirty that I really couldn't even tell if there was any surface damage to the vehicle before I drove it off the lot. I won't be going back to this location regardless of availability for future rentals.

Dean L. 
Rating:
3.0

Customer did not leave a comment.

LARSEN M. 
Rating:
2.0

Van was very dirty and the “needs oil Change “ sign was on when I picked it up.

Trudy R. 
Rating:
4.0

Awesome

Edgar M. 
Rating:
1.0

Picking up great. Dropping off some employee yells at me not once but twice. I didn't know where to park it so I parked it beside another unit. Just to get all these rude gestures and yelling. So I get to where he's yelled at me to go and he comes up and snarks at me that it's not returned if it's on the street. Then snaps are you self checking in. I told him I don't know what I'm doing I'll figure it out. This guy shouldn't t work with the public and this location has always been the best. Won't go back now

Sheralee W. 
Rating:
5.0

Customer did not leave a comment.

Marko V. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Great service as well as super friendly

Sagara W. 
Rating:
5.0

They made it a fast easy experience again.

William M. 
Rating:
1.0

Had my storage locker broken into and my items stolen out of my locker. My entire locker was gone through and destroyed and even though there’s a camera pointing directly at my locker “there was no footage” absolutely ridiculous place to think your items are safe when they certainly aren’t.

crystal m.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff.

Gurpreet G. 
Rating:
1.0

The staff were very rude. The storage unit was dirty. The latch is very hard to operate and needs to be replaced. The lock was supposed to be placed inside the unit but had to grab it from the office and deal with the angry, rude and inconsiderate staff.

SUFIAN Q.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Susan Cara P. 
Rating:
3.0

Customer did not leave a comment.

Madra D. 
Rating:
5.0

I'm so glad I have a real uhaul site nearby and don't have to phone check a truck in a sketchy parking lot.

John M. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Zhaoxiang Z. 
Rating:
3.0

Drivers mirror so loose I had to keep it in place with my cane

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Ken P. 
Rating:
5.0

In the last month, I have used U-Haul on two occasions, and am very satisfied with their equipment and operation! Both times I picked up and returned my rental to the 51 Avenue location in Edmonton, Alberta with no problem. The trucks were ready to go as ordered with all extra equipment inside. Staff were courteous, professional, and efficient on both pick up and return. Outstanding job everyone! I give them 10 stars out of five! Keep doing what you are doing!

Glen G. 
Rating:
5.0

The staff were super amazing and friendly!! Made everything simple when I needed to change things up on the fly.

zenon K. 
Rating:
3.0

The check in and out process via text and the link to do the vehicle walk through is fantastic. I was able to add pictures that i felt necessary while doing my visual inspection. Smooth process, well done.

Brian B. 
Rating:
4.0

Exterior of vehicle was very dirty when we picked it up.

Robin W. 
Rating:
1.0

The people hooking up the trailer in the yard were unsure of how to properly hook up a trailer. Further, when speaking with the manager who I will say was polite, downgraded me from a 3 day rental to a 2 day rental. No reason given, I even had my reservation email showing I had it booked for 3 days. He told me that was wrong.....

Bjorn V. 
Rating:
5.0

Great service. Easy drop off.

Dennis B. 
Rating:
5.0

I had a great experience. Everything went smoothly. Thanks

Russ C. 
Rating:
5.0

The van was not very clean but the roads are a mess, not surprising. One of the employees cleaned the windows, added windshield fluid for us and the counter employee was great. No complaints.

NINA R. 
Rating:
5.0

I have had very good success at this location.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Don G. 
Rating:
5.0

Booking, Pick up and dropping the vehicle was quick and easy. Staff was professional and helping. Overall it was a nice experience.

Suyash S. 
Rating:
4.0

Customer did not leave a comment.

Nessa D. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Chirag P. 
Rating:
5.0

Customer did not leave a comment.

Ivan S. 
Rating:
4.0

Customer did not leave a comment.

Srinath T. 
Rating:
5.0

Customer did not leave a comment.

Leo N. 
Rating:
4.0

there's a weird sour smell inside the truck, even though it's pretty much new, windshield mirrors are all clean. Truck might also needs a carwash too. Good customer service though.

Kun Q. 
Rating:
5.0

Customer did not leave a comment.

Afshin S. 
Rating:
5.0

Customer did not leave a comment.

WILLIE W.  |  First Impressions 
Rating:
4.0

The staff were helpful, pleasant and nice to deal with. However, I have always maintained that the windshield and side mirrors of a moving truck/van should BE CLEAN. VERY rare have I ever rented a moving truck where this has been done. Yet, on car rentals it is !

BRAD C. 
Rating:
5.0

overall my experience was good, the only issues i had were the inside of the truck cab was very wet and dirty, luckily i had a tarp to keep my items from getting wet. Also, the truck cab's sunvisors were broken, and thus hung down at an awkward angle, blocking the drivers view. Other than that, the truck worked well, and the service was friendly and efficient.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Rochelle G. 
Rating:
5.0

Customer did not leave a comment.

Andres R. 
Rating:
5.0

The whole experience was great and the staff were really friendly!

Lauren W. 
Rating:
5.0

Customer did not leave a comment.

KeltyRose H. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
5.0

I have always used this outlet despite others being close to where I live. Aws, my rep, remembered helping me two days prior when I came in. He smiled and was happy to see me. At the same time, he was showing a new employee how to do things. This employee was keen and kind. I love that you have so many different size boxes and packaging material! It's like Christmas in your store! I would love to work at this location and will send my resume, once I have organized my belongings from my move. All in all, I always enjoy renting from this location and the manager, Angie is always very nice. Debbie Legere

Debbie L. 
Rating:
4.0

Friendly service guys at this location

Peter O. 
Rating:
5.0

Excellent

harpreet S. 
Rating:
5.0

please check everything before you hand it over to the customer, snow, and ice are covered under the wiper blade that's why the washer fluid is not working.

Wilson P. 
Rating:
5.0

Customer did not leave a comment.

Orville R. 
Rating:
5.0

Great staff working at this location. A perfect combination of fun and professional staff. They are a great team and did everything with professionalism Thank you U-Haul

Stuart P. 
Rating:
4.0

Customer did not leave a comment.

Raul M. 
Rating:
5.0

Great guy who reserved the vehicle for me

Amjad A. 
Rating:
3.0

Requested Dollies were not in the truck rental and location was closed . Whom ever does the self pick up should double check the rental and put the requested items in the truck as it adds a lot of stress

BONNIE P. 
Rating:
5.0

nothing they did a great job

DARRELL T. 
Rating:
4.0

Make sure that all vehicles are roadworthy. The first van we took was defective, and the staff did a great job in finding a replacement, but the delay meant that we had to change our plans.

Robin W. 
Rating:
5.0

Customer did not leave a comment.

ANA XOCHITL V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda F.  |  Overall Experience 
Rating:
5.0

The staff at this place are beyond appreciated, and strongly adored, I honestly havent loved a uhaul staff so much.

Shannon L.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful.

Michelle P.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Ken P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael F.  |  Overall Experience 
Rating:
5.0

Thanks to the entire staff at Uhaul, they are fantastic!

Sean B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Patti L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alpine B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sheldon B.  |  Overall Experience 
Rating:
5.0

U-Haul moved me locally & from Calgary to BC

marlne b.  |  First Impressions 
Rating:
5.0

Amazing, friendly staff with very prompt service!

Tracy R.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Merle K.  |  Overall Experience 
Rating:
5.0

They are the friendliest staff I’ve ever met at any customer service industry, the manager Angela walks with a purpose and runs this location with a passion, everyone and anyone could take a lesson from these guys, their happiness and enthusiasm wasn’t just a mask but the real deal, and they made every aspect of moving much easier.

Ben S.  |  First Impressions 
Rating:
4.0

Client service was excellent, but I had to wait quite a while in lines to get it. Customer reps did their very best to make our storage with U-Haul a positive experience. We were very happy with our staff interactions. Storage unit door was a bit banged up and the weather stripping on the side of the doors would buckle and come out when trying to close the unit. Water (likely from big storms) leaked through the roof of the unit and damaged some boxes.

Gary R.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful

Soumyadeep B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles M.  |  Overall Experience 
Rating:
5.0

The woman who served us was outstanding in all respects of business n had compassion and understanding in our moving

Sherman L.  |  First Impressions 
Rating:
5.0

They were extremely kind and helpful, and the man I was dealing with in the morning even helped me unload my uhaul at 640 before he was done. Very kind staff

Kylie-ann M.  |  First Impressions 
Rating:
5.0

We have even dealing with this uhaul or 15 years , there and Fort Saskatchewan are the only 2 places we trust to fit our needs .

Lisa L.  |  First Impressions 
Rating:
5.0

All of the staff at this location were very professional and polite and more then willing to accommodate what my needs were.

Kimberly N.  |  First Impressions 
Rating:
5.0

I will never use another location or another storage and moving facility. Angela and her team are the best. I have been to 4 differwnt uhaul locations and 2 sentinel locations. Angela goes the extra mile and treats you like a customer should be treated . Her team is well trained and also are very knowledgeable they are amazing. I would recommend Angela locations to everyone of my contacts.

Brett S.  |  Overall Experience 
Rating:
4.0

Angela was excellent thank you so much

ron w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Joseph H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orville R.  |  First Impressions 
Rating:
5.0

Everyone has been excellent! I would definitely come back for a storage unit if I required it. Thank you.

Mimi Y.  |  Overall Experience 
Rating:
5.0

My code nvr worked for door do getting in to my unit was a hassle thats my only complaint

Valerie A.  |  Overall Experience 
Rating:
5.0

Ang and Tamara deserve a huge raise for their kind hearts, patience and total respect they showed me! Hats off to both them! Louise Cloutier

Louise C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROGER A.  |  Overall Experience 
Rating:
5.0

Manager was so nice she new exactly what she was doing. She is a good hearted person we need more people in this world like her. Give her a raise lol

Kyle I.  |  First Impressions 
Rating:
5.0

Staff at the location were second to none.

murray m.  |  Overall Experience 
Rating:
5.0

Staff was knowledgeable and explained everything clearly and kindly. Very efficient and easy transaction.

Alana S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nathanael B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sharon S.  |  Overall Experience 
Rating:
5.0

Angie at the Edmonton south location is absolutely the most amazing supportive person. So helpful and kind. Deserves a raise or gift basket anything to show she is valued employee perhaps a promotion of somekind. Appreciate this staff and show them because they deserve it

Tina J.  |  Overall Experience 
Rating:
4.0

The staff deserve an excellent +++rating. They were remarkable. The facility itself was “meh”. It was not bad but not excellent.

Toni C.  |  Overall Experience 
Rating:
4.0

I do feel the office should be open till at least 8 or 9. But other than that everything was fantastic

Anastasia M.  |  First Impressions 
Rating:
5.0

We moved our son out to Alberta at the end of July. The staff at this U-Haul really went above and beyond to make sure we were looked after. It was the August long weekend when we moved and the store was absolutely swamped. They all did they're best to make sure everyone was helped in a timely and courteous manner. I did a Google review already so I hope you can find my comments there as well. Thanks so much to everyone there who made what could be the most stressful move ever as good as it could have been. 11 out of 10 stars..

Cory L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Taylor F.  |  Overall Experience 
Rating:
3.0

For smaller size rent is too much.

Kulwinder S.  |  Overall Experience 
Rating:
5.0

Thanks for your help staff

Harry R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

murray m.  |  First Impressions 
Rating:
2.0

The storage units are extremely poorly built. There are nails and screws poking out through the wood everywhere. It is an unsafe environment. My father cut himself on a screw when we were unloading. And the access door to the building with the units was blocked by trailers, forcing us to unload our truck a significant distance away.

Adam L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sonia E.  |  Overall Experience 
Rating:
1.0

We booked a unit and when we arrived we were told all units were full

Neiff H.  |  Overall Experience 
Rating:
1.0

This was the worst uhaul experience ever! I booked a truck and storage 32 days in advance for my move from Winnipeg to Edmonton. 2 days before I'm supposed to pick up my truck I get a call that the location changed. It was 400 meters from where I work and that is the way I wanted it, they moved it 6km away, not a huge deal , until they called me the day before I'm picking up the truck and moved it to Winnipeg beach, 80km away! 160km round trip !! They did discount the truck but to me that did not matter, I had to scramble like crazy to get this done and I'm moving 1300km. Did not need that stress but I got it done. So now when I get to Edmonton where my locker was booked more then a month in advance, they don't have my locker. They gave me a smaller one and said I have to be out in 3 weeks because someone has it booked.. where was mine ? Now this is where it gets really good. Could not fit all my stuff in there , had a $400 bookcase stolen . Found that out when I went to load with my movers . Now my storage is blocked by one of thier trailers, the woman working said I should have phoned first before moving my stuff !! It's my stuff way should I have to give notice? She was rude , running around like she had no idea what she was doing. She cost me an extra hour of move time because they had to walk my stuff an extra 40 feet because she couldn't move the trailer for me . Rudest person I've ever delt with anywhere. She cost me $180 because of her disorganization. Just so rude and ignorant. She doesn't deserve that position, I'd be fired if I did my job the way she did. Walking around hollering at people. Worst experience ever and I've done this move 5 times now. This one I will never forget. Do not ever go to uhaul, South side Edmonton, 51 ave . Be warned now .

Steve F.  |  Overall Experience 
Rating:
5.0

Thanks Angela for going above amd beyond to help us resolve the initial issues. We appreciated your help. Charlene and Luis

Luis T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brennen P.  |  Overall Experience 
Rating:
1.0

Chaos , laziness and blatant ignorance.

Kyle K.  |  First Impressions 
Rating:
5.0

They went out of their way to help me, would recommend to anyone!

Spencer M.  |  Overall Experience 
Rating:
1.0

This storage locker needs to be burned to the ground. The door barely opens, the access code didn’t work, the access points are always blocked, and the customer service was terrible. This is literally the worst storage locker I have ever used.

Stephen R.  |  Overall Experience 
Rating:
5.0

We are never disappointed by the Southside UHaul. They’re fantastic!

Luis T.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Angel H.  |  Overall Experience 
Rating:
4.0

The unit we had needed to be cleaned a little better before we took it, but we made do. The staff at this place were excellent with responsiveness and flexibility. They also seemed to work really well as a team. Top notch.

Lisa B.  |  Overall Experience 
Rating:
4.0

In general I was pleased with the service provided. Two points to bring forward was the storage unit had holes in the floor which could have let rodents in. Plus there was alway units parked in front of my unit allowing. Little to no access at times.

Peter D.  |  Overall Experience 
Rating:
5.0

Great service.

Leon C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Aaron S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shaune B.  |  Overall Experience 
Rating:
4.0

Storage hours can be opened bit more late Too expensive

Sainiranjan G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jason L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Skyblue M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Modupe K.  |  Overall Experience 
Rating:
5.0

Customer service at this facility is excellent.Many thanks to Angie and Kirsten for going the extra mile to make sure my experience at this location was way above average,both of these employees have without a doubt made my experience here a happy one.I would definitely have repeat business at this location,and highly recommend them to others.Thank you.

Nykki B.  |  Overall Experience 
Rating:
1.0

My unit was broken into twice. Thats why I am moving to another storage facility.

Mike C.  |  Overall Experience 
Rating:
5.0

THANK YOU TAMAYA CURSTON & the rest of the staff especially the Manager THANKS

Lionel L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glynis B.  |  Overall Experience 
Rating:
5.0

I would highly recommend this particular U-Haul facility,over any of the other ones I have done business with.Kirsten is one of the best employees I have dealt with when it comes to her hands on knowledge of operations at her U-Haul facility.She corrected the mistakes made by other employees at other U-Haul locations. I have so much gratitude for her understanding and professionalism.When it comes to customer service,she is definitely at the top..thanks Kirsten...nyk black

Nykki B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff O.  |  Overall Experience 
Rating:
4.0

Unit became too expensive, rate was increased many times over 5 years of storage. Long term storage and payment on time should be incentivized and not penalized. Thank you.

DAVID L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jashandeep R.  |  First Impressions 
Rating:
5.0

Staff is very friendly.

Kulwinder S.  |  First Impressions 
Rating:
5.0

Very friendly staff.

Don P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel J.  |  Overall Experience 
Rating:
5.0

I was wondering if since I moved out May 15 if I get a reimbursement for last two weeks of May. The clerk didn’t know. Thanks.

Shawna B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kenneth B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mill Valley M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorri B.  |  First Impressions 
Rating:
5.0

The staff at this location were fantastic! They were always courteous and helpful when we were there

Chelsea S.  |  Overall Experience 
Rating:
5.0

No problems at all for the couple years I had a storage unit there. Always my go to for renting a moving van.

Richard G.  |  Overall Experience 
Rating:
5.0

Excellent service and got a free month 👍

Shawn O.  |  Overall Experience 
Rating:
5.0

Staff is very friendly and helpful.

MIKE W.  |  Overall Experience 
Rating:
1.0

A total waste of money regret choosing that storage , lucky enough it was not in winter time , imagine if the weather was freezing a lot of my furniture could have been damage honestly . Cashiers incompetent and very slowly service a shame in my point of view.

Nelly N.  |  Overall Experience 
Rating:
2.0

I was in one of the upstairs storage units which was a pain. The only way to access it was to go up was a very narrow set of stairs. I guess the price was okay but for the hassle to actually move in and out I don't think it was worth it. Staff were very friendly and very helpful.

Paige S.  |  Overall Experience 
Rating:
5.0

Thank u so much

Paul Francis B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KAYLEN T.  |  Overall Experience 
Rating:
5.0

That location is the best by far.

Jeannot M.  |  Overall Experience 
Rating:
5.0

They were friendly and very helpful.

Jeannot M.  |  First Impressions 
Rating:
2.0

The roof leaked The lock hooks didn’t line up ... 10 min to just take lock off not to mention the fight to put it on The web page that has auto charge the credit card on time of billing dosnt work. Recieved hate mail each month The inability to do auto payment when getting storage was frustrating The space was locked to get to the unit. Each time a longgatted process Paying only a few months in advance rhrough the till seemed ridiculous Cash payment was also trouble. Preferred plastic because no cash till. Maybe an offer for checking out early on a paid would be a courtesy This form should have a comment area under each question .... was the faculty clean. Not so much - run down is more like it. Clean ish. What do you mean by clean? The staff was super good. Great people.

DUANE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bujar m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lloyd B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laura J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie G.  |  Overall Experience 
Rating:
1.0

absolutley ignorant staff members extremly slow not understanding at all well NEVER EVER recommend or use again noithing but self centered douches that are there just for a pay check and dont care about nothing else dont worry ill put this on your web site too good for nothing

Kara L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William S.  |  Overall Experience 
Rating:
5.0

Randy and the staff were always pleasant and friendly during my stressful moving time. It was nice to return knowing I could count on them during my time there. Thank you all so much!

Vivian L.  |  Overall Experience 
Rating:
4.0

No comments

Patrick J.  |  First Impressions 
Rating:
5.0

Randy went above and beyond to meet my needs as a client. He was completely professional, although accommodating and pleasent to communicate with. He knew his job and his role. Thank you.

Vivian L.  |  Overall Experience 
Rating:
5.0

Thanks

Fred K C.  |  Overall Experience 
Rating:
5.0

The lady who processed my application was very pleasant, helpful and professional. All questions were answered. 5 star service

Enock S.  |  First Impressions 
Rating:
5.0

The customer service was amazing was quick and very professional

KERIM A.  |  First Impressions 
Rating:
4.0

The only issue that i had was there seemed to be to many mice

graham m.  |  Overall Experience 
Rating:
5.0

All good.

MICHAEL R.  |  Overall Experience 
Rating:
5.0

The staff at the Edmonton Southside this Sun and Mon. were amazing! I was going through a difficult moving experience and they truly went above and beyond and were so, so helpful. Thank you!!

Michelle S.  |  First Impressions 
Rating:
3.0

The price wasn’t right.but Uhaul took care of my needs, and they were necessary .

Mary G.  |  First Impressions 
Rating:
4.0

There was a massive change in staff. Did not feel the upstairs units were particularly 'monitored' so pretty much anyone could wander up there - if there were keeping an eye on it is was very slyly.

Julianna B.  |  Overall Experience 
Rating:
1.0

Waist of time using that place

DENNY S.  |  First Impressions 
Rating:
5.0

Staff were professional and polite. Thanks U Haul storage! D.Turner, Edmonton, AB

Daniel T.  |  Overall Experience 
Rating:
4.0

Awesome service. I was able to get my stuff from winnipeg to Edmonton for a very low cost compared to other providers.

Cheryl T.  |  Overall Experience 
Rating:
4.0

The team was always willing to help and professional, the location was open when I needed them to be, very convenient.

Lori S.  |  Overall Experience 
Rating:
3.0

Would like a manager to contact me please. Closed my unit on the 7th and was charge for a full month, this isn’t right when unit was rented the evening of the 6 th and was out afternoon of the 7th.

Christina U.  |  Overall Experience 
Rating:
2.0

I will be going with another storage/moving company next time. Moving help is extremely marked up. Countless hidden administrative fees. Other places offer cheaper rates, and unlike U-Haul, pro-rate

Jacqueline H.  |  Overall Experience 
Rating:
5.0

Truck was good, service was good, truck ran well. Wish it had cruise.

Susan C.  |  Reservation 
Rating:
4.0

Staff of U-Haul was really helpfull. I used the U-Box and delivery service. Everything was in good shape and delivered on time and place expected. Professional service, would totally recommend.

matt f.  |  Overall Experience 
Rating:
5.0

Very easy to use.

Sarah A.  |  Reservation 
Rating:
2.0

Call center horrible. Arrived to book in. Have to come up with 2 addresses and 3 phone #. Really I live at one place and have one phone. Would book else where

michelle r.  |  Overall Experience 
Rating:
1.0

The staff didn't book me out when I left the place. I then received a bill 5 weeks after I left as what I was owning them 151$. I had to wast more then 2 hours and drive on place to get it cancel 😡

JEAN MICHEL C.  |  Overall Experience 
No reviews have been submitted for this location.

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