Customer Reviews for U-Haul Moving & Storage of Southern Plaza

10,244 reviews

4011 S East St   Indianapolis, IN 46227
(N Of I-465, Corner of East St (Rt31) and Hanna St - Southern Plaza)

(317) 787-6368

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(317) 787-6368

4011 S East St
Indianapolis, IN 46227
(N Of I-465, Corner of East St (Rt31) and Hanna St - Southern Plaza)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

philip lian 
Rating:
3.0

Unit was difficult to find - no direction provided in self check in process. Storage unit was equipped with a mice poison box. Nice!

DARWIN TELLINGHUISEN  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Adriel Roberto Gonzalez Santana  |  First Impressions 
Rating:
5.0

You did outstanding service at first I had one running from public storage could not get access and then would not refund my money even though it was their fault I couldn't get in there's some kind of glitch in your system still have not yet received the refund from them you guys were outstanding

jack nash  |  Overall Experience 
Rating:
5.0

Great and friendly staff here, check out of rental items went smoothly and the whole rental process was explained thoroughly. The guy in the yard helped me get hooked up to the trailer. No complaints!

Allen Chen 
Rating:
5.0

Customer did not leave a comment.

aurora campbell 
Rating:
4.0

It would be better if there was an elevator to the upper level but besides that it was a very convenient process

Malcolm Clemons  |  Online Move In 
Rating:
4.0

Last minute had to pick up at this location because the location closest to us where we booked a 26" truck notified us the night before that they would not have the truck we needed at the location we booked. Other than being farther away, no issues with pick up.

Tyler Rex 
Rating:
1.0

This uhaul rental was the worst experience I’ve had of the 7-8 times I’ve gotten a uhaul to move. After waiting over half an hour at the location where I was supposed to get the truck from, I was informed they did not have a truck for me. This location was under 5 minutes from where I was moving from. My reservation was moved to the next nearest location with the right sized truck, almost half an hour away now that traffic had started to pick up, the person that told me to go to this location kept telling the person on the phone to make sure I get upgraded. After getting to this location and waiting to be helped, they also told me they didn’t have the truck I needed, I reserved a 20’, and the biggest they had available was a 10’. After an awkward bit of time, they start to get me setup with a 26’ until they magically found a 20’, but the key was in a lock box the guy couldn’t get open and had to had another person get it opened. An hour and 40 minutes after I was supposed to have picked up my vehicle, I finally had the keys and went to drive the 30+ minutes across to where I was moving out of. Upon getting inside, the cabin smelled overwhelmingly of cigarettes. I told this to one of the workers and he advised me to crack a window and let it air out - the high for the day was in the low 40’s. While all of these delays have been adding up, I had also paid some of my neighborhood high school kids with trucks to help me load and drive a few large items up with their vehicles, they were only available for a few hours that morning, but it was now 11:15 am when I arrived with the uhaul and they no longer had time to drive up to my new place, only load the uhaul at my old place. Because of this, I had to make two trips instead of the one that I had planned on in addition to unloading with just myself and the one guy who was still free for the afternoon. This was an absolute dumpster fire of an experience and I plan to reach out to customer service and request a refund.

JOHN STEELE 
Rating:
5.0

great customer service

jeff mcmahon 
Rating:
1.0

The rental was suppose to be ready when we got there, but they acted like we had never made the reservation. We were quoted $829 out the door but when we went to leave it was almost $1,000. When I told them that I was quoted $829 they said that it was because of a hold and after I dropped the truck off at the other location I would get that amount back which never happened. Seems like they were just trying to push a rental. Very dissatisfied

BENJAMYN LEE 
Rating:
3.0

it took half an hour to get the price back to what was agreed on internet reservation. Counter person had to make several calls to get that done. He was helpful, but this seems to be a common thing with Uhaul, after reading other reviews. Do better Uhaul!

Gary Payne 
Rating:
5.0

Customer did not leave a comment.

Janice Patterson 
Rating:
5.0

Customer did not leave a comment.

Todd Thompson 
Rating:
5.0

Customer did not leave a comment.

gurkirpa Ghumman 
Rating:
5.0

Customer did not leave a comment.

jim kijovsky 
Rating:
5.0

William and Mary were very helpful. William rang me up and was very personable. I was having a rough sort of morning and William lifted me up with his kindness and referenced a brief scripture. He definitely knew how to “read the room” and knew his audience (me) because it was exactly what I needed to hear on top of receiving good quick service. His faith spoke in the way he was able to do his job yet administer customer service par none. I’ll be recommending this location next time a uhaul is needed for our next pick up run.

Lauren Palmer-Mitchell 
Rating:
5.0

Customer did not leave a comment.

GERARDO CABRERA 
Rating:
1.0

They double billed me and the agent lied to me 2 times about return time. The manager will not help.

joseph norrick 
Rating:
5.0

Customer did not leave a comment.

REBECCA ROUSH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LA QUITA TATUM-CHAMBLISS  |  Overall Experience 
Rating:
5.0

I received a truck but had an issue with obtaining an auto transport. With that being said the manager and staff was very accommodating & I will be returning.

Eddie Crain 
Rating:
5.0

NA

Catherine Pilarski 
Rating:
5.0

Better better customer service. East Washington location service manager told me that I will be getting a $50 refund on my purchase due to their mixed up. And I had to pay full price. No one has contacted me yet. I had to pay fill price.

Mike gibson 
Rating:
5.0

Customer did not leave a comment.

Jody Ventura 
Rating:
5.0

Customer did not leave a comment.

lian nu 
Rating:
3.0

Was billed for coverage I elected no on the reservation to. Was told by manager could not be undone. Just a money grab

Brandon Kay 
Rating:
4.0

Customer did not leave a comment.

Hubert Parks 
Rating:
2.0

The female employee inpatient and appeared irritated when I asked her a question. When I returned to pick up my vehicle there were different employees at the desk who were trying to answer my questions related to future rentals for a move and she butted in and once again made it seem as if I was bothering them for their opinions about what size cargo trailer I should rent. The gentleman who actually places the hitch was very professional and kind. He answered all of my questions and did not rush me out the door. When I need to rent a trailer in a few months, I will not return to that store.

Charity Rhodes  
Rating:
4.0

Customer did not leave a comment.

John Farmer 
Rating:
5.0

Everything always goes well with uhaul, staff at this location is exceptional!!!

Jimmy Belcher 
Rating:
5.0

Customer did not leave a comment.

Andrea Terrell 
Rating:
1.0

Everything went well until I returned your property. The customer service representative called me, "Bro" twice while not once humbling himself that a 61 year old man does not appreciate being named anything but "Sir" by a CSR. I was furious with the insult and the experience in the collective. I had things to do, and I did not need being called, "Bro" while I awaited the return to facilitate. Think about it and let your CSR that with mature men, "Bro" is insulting and demeaning communication. I am not a hood on the block, and I do not appreciate being reduced to that status!!!

Garry Clark 
Rating:
5.0

I was pleased with the entire process.

Ronald Reed 
Rating:
5.0

Customer did not leave a comment.

Eugene Graves 
Rating:
1.0

I rent a 15' truck here. It was my 1st time renting here, and I wasn't aware of the policy and wasn't explained properly. When I got there to rent, only one service lady was helping customers at that time. When she asked help from her coworkers they told her they had thing to do. So, I tried to be polite and sign whatever she told me. She highlighted some one the receipt, and told me that I had to put back the gass as it's. When I returned the truck, I was told to do return myself cuz the store was closed, I said, "I don't know how." She told me, "Park the truck, do online returned, and put the key to the spot," then she close the door. I park the truck and returned the key, and planned to do the online returned at home. When I get home and tried to do the online retune, it did not work. I called customer service, and told the online return is not working. Representative told me that I dad to do at the store location. The next morning, I had a nather charge from uhaul (I paid $80 which $20 deposit included, I was charged $50 plus next morning). I called the store, I was firt told that a $20 fee for the return fee fisrt, but when I asked fee details, I was told it was $30 extra charge(not included gass price) for not filling the gass. Third, I was told it was the actual gass price of 8gl, $5 per gl while $3.39 is the actual gass price. I drove exactly 53 miles, now Ithey charged me $130 plus. I usually rent from Menards which usually cost me under 50 buck in similar situations which included gass, mileage, hours, insurance. Compare to Menards rental, I can say it not worthy to try Uhaul at all. This is my personal experience.

ma liana 
Rating:
5.0

Customer did not leave a comment.

Todd Morgan 
Rating:
5.0

There were so many customers in line and people were still walking in behind me, and the staff got them out super quickly and professionally.

elizabeth brattain 
Rating:
1.0

Customer did not leave a comment.

chris schepper 
Rating:
4.0

Mud in truck bed

Joy Jones 
Rating:
1.0

Could not gain access to the unit for 2 days. I had to pay double for a van rental to bring some stuff to the unit only to not being able to use it. The rental was a waste of money charged two times because I was told the next day I was going to be able to get in the unit.

Amanda Elorza  |  Online Move In 
Rating:
2.0

Your assistant manager needs customer service training.

Jen Marks 
Rating:
4.0

The truck was clean of debris but the windshield was really dirty and the service tire monitor system came on but overall it done what it was supposed to. The price was pretty high but....

angela mullins 
Rating:
3.0

Customer did not leave a comment.

kayan mindor 
Rating:
5.0

Daniel was very friendly as was the whole staff.

Jack DiGiovanni 
Rating:
3.0

Way over priced

Francisco Rivas 
Rating:
5.0

Customer did not leave a comment.

Clairisa Stayton 
Rating:
5.0

Staff was very professional and quick with pick up and drop off

Christopher Mills 
Rating:
1.0

This location needs to do better with their communication as well as sense of urgency. The fact that I had such an horrible experience when trying to pick up a truck and them not carrying at all is sad. Too many guys running one location. No females there to implement empathy as well as compassion for the customers when the company is wrong.

Cortez Allen 
Rating:
3.0

Of the 4 front staff I saw- I heard rude or inappropriate conversations or comments from 3 of them. The girl who checked us in- was very short with us. Seemed she was more interested in her small side conversations and jokes with coworkers than the customer. She was rude, in a rush to be done with us and unprofessional. He name was Alivia.

Amanda Upton 
Rating:
5.0

Uhaul company did a HORRIBLE job, canceling my reservation and/or rescheduling my reservation twice within 14 hours of my pick-up time but this location was fantastic. The customer service was prompt, friendly, and professional.

Anthony Rush 
Rating:
2.0

dismissive, impatient and rude staff both on pick up and return.

Sarah Hill 
Rating:
5.0

Customer did not leave a comment.

tarmika sanders 
Rating:
5.0

Customer did not leave a comment.

marilyn hammond 
Rating:
4.0

Customer did not leave a comment.

REBECCA ROUSH 
Rating:
4.0

Customer did not leave a comment.

Chris Silberzahn 
Rating:
5.0

Customer did not leave a comment.

Robert Morgan 
Rating:
4.0

The people are very friendly. The After Hours dropped off App is cumbersome and misleading. I don't understand the $22.50 cleaning charge and the $4.50 fuel charge. The van was dirty and gritty inside and out when I picked it up, the windshield (on the inside) was caked with grime and soot, the windshield wipers didn't work all that great, the dash said "Oil Change Required". I picked up the Van with 3/4 of a tank and filled to 7/8 after use, still there is a $4.50 fuel charge. What gives? I expect Uhaul Vans to be dirty when picked up (at least the many I've rented have always been that way) yet there is a $22.50 cleaning charge. If that is the case, why was the Van I received totally grimed out, dirt and dust on the dash and floor boards.

Dave Oswalt 
Rating:
5.0

The person I talked to on the phone when I ran into app issues was very helpful as well. And upbeat! Which, has its value in the service industry from time to time. Once, I got to the store to pick up my truck, Demitrius was knowledgeable towards all my questions, while not wasting either of our time. Great team.

Vernon Barbary  |  First Impressions 
Rating:
5.0

Nothing evrything works

MAHMUT JASAREVIC 
Rating:
5.0

Customer did not leave a comment.

Dee Wykoff 
Rating:
5.0

Quick and good customer service!

Zachary Huffman 
Rating:
2.0

Very Rude employee approached me and spoke to me outside in the parking lot prior to going into store... The Uhaul app was not working properly and I had to complete my online reservation inside of your store... Cust Service at counter took a long time to process the rental truck pick up. Also, I requested to rent (and paid for) an appliance dolly.... It was not given to us and I called to notify the store as soon as I noticed it and was told that they would credit my card .. I never received the $15 credit back as of yet ..2 days later....

Angela Steffke 
Rating:
5.0

Liked it nd good price

Pacifique Rukundo 
Rating:
5.0

Customer did not leave a comment.

TRAVIS HARDIN 
Rating:
5.0

Customer did not leave a comment.

Bernice Brown 
Rating:
5.0

Customer did not leave a comment.

William Brazelton 
Rating:
3.0

Customer did not leave a comment.

John Basye 
Rating:
5.0

Customer did not leave a comment.

Uriah Hulin 
Rating:
5.0

Customer did not leave a comment.

Chris Roller 
Rating:
4.0

Customer did not leave a comment.

rex phelps 
Rating:
5.0

Was late great customer service

larry handak 
Rating:
4.0

Customer did not leave a comment.

Troy Piatt 
Rating:
5.0

Staff was always there to help if need it, with smile good personality, not many place anymore workers are friendly or good customer skills..i appreciate great service Thank you

angela price  |  Overall Experience 
Rating:
3.0

When I placed the order online. It said total day of move would be $35... get there and it's $162. Big difference. Waiting to get my money back now but that's just a big difference from what I was expecting to what I had to pay then.

Allison Carnes 
Rating:
5.0

Customer did not leave a comment.

Danielle Davenport 
Rating:
5.0

Thank you very much for being so helpful and kind Samuel and Chris I appreciate you both.

Amanda Gross 
Rating:
3.0

I was quoted one price on a one-way trailer of $80-$90 from Indianapolis, IN to Huntsville, AL to move my son's personal items into U-Haul storage in Huntsville, prior to him heading off to the Air Force Basic Academy. Once at the dealer in Indianapolis, and no other option, the charge was $250. BIG surprise.

THOMAS HUDSON 
Rating:
5.0

Customer did not leave a comment.

Diane Reed 
Rating:
1.0

Chris, the assistant manager, who wrote the contract had all sorts of wrong info on the contract. Some of the errors we caught before leaving with the truck and had the contract corrected. The text I received to confrim the plate number had the wrong plate. When I went back into the store Chris told me it happens sometimes and to not worry about it. Turned out the truck we were given wasn't the truck listed on the contract. We discovered this upon turning in the truck. When we dropped off in St Louis the St Louis branch had to call uhaul support desk to fix the error so the truck could be checked in. St Louis location tried calling the Indianapolis branch during their business hours but they didn't answer. The Indianapolis location seemed disorganized and poorly trained.

Douglas Counts 
Rating:
3.0

Communicate with the customer, tell them that theubare out of time. Rather than treating them as if they are ok. When that aren't

Melody Haney 
Rating:
5.0

Customer did not leave a comment.

Jonathan Shuster 
Rating:
5.0

Customer did not leave a comment.

DAYNA D ORTIZ 
Rating:
1.0

To begin with when I got the U-Haul, the whole ramp had frozen ice and snow all over it the whole inside of the U-Haul was soaking wet snow all in it. Then I returned it on time and with the right fuel level and they try to charge me for an extra day charge and for 4 gallons of gas so they try to hit you for extra charges that aren’t correct. They are a scam I would never go to them if I was you go to a much better one then this one on Hannah and East st

Roger Clark 
Rating:
4.0

The truck vibrated badly @45mph and have a popping in the front end, would be dangerous for a non experienced drive.

Benjamin Akers 
Rating:
4.0

Customer did not leave a comment.

STEWART SCHENKEL 
Rating:
4.0

George did a great job.

David Beechler 
Rating:
5.0

I would like to put in a recommendation. For Chris for his great leadership skills, professionalism and convenience!

AARON SAMMY 
Rating:
3.0

Customer did not leave a comment.

paulo carmona  |  First Impressions 
Rating:
1.0

The owner had attitude when provided questions about the rental equipment.

Jose Jeronimo 
Rating:
4.0

Customer did not leave a comment.

Marquel Harper 
Rating:
4.0

Very fast

Hayley Deloach 
Rating:
5.0

Customer did not leave a comment.

Darcy Leonard 
Rating:
5.0

Customer did not leave a comment.

JOHN MORICAL 
Rating:
1.0

An employee messed up my account and didn’t fix it properly. I was forced to pay a double payment I was forced to pay late fees I was forced to be moved in and moved out of my storage. I was forced to do all kinds of things, and then, when I moved out of my storage just the other day, they tried to force me to go back up there and take pictures and threaten to charge me if I didn’t however, I did not go up there and take the pictures because I didn’t feel like that. That was my responsibility. I had my storage there for four years and the last four months was terrible. Just absolutely terrible and that is why I no longer have storage there. I would’ve just assumed so my stuff to keep my stuff there another day not to mention , the lady behind the counter flirted with my husband and batted her eyes and called him hon and caressed his shoulder completely disrespectful. that place used to be so good and out is just a complete wreck. I should’ve never been forced to pay any of those things when it was their fault when my account got messed up, I simply went in to get a new card because mine wouldn’t work anymore because I’ve had it for so long, it was despicable quite frankly.

Samantha Kiskaden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Delois 
Rating:
1.0

Customer did not leave a comment.

magda joseph 
Rating:
4.0

Your app needs an overhaul. The time between different screens is too long. There should be a loading icon at the very least between submissions. The loading bar at the top is too subtle. Also the app doesn’t remember all form data (images) consistently. I had to take pictures multiple times because it took me out of the process when I clicked a help button, and ‘it forgot’ the images. Occasionally I had to refresh the page to get to the next form. It would be nice to have specific instructions for returning during open hours. Just a general request. This is the second time I’ve noticed issues with the app. The first time it caused an issue because I wasn’t sent to the ‘checkout’ form automatically. And I returned it improperly. This time was fine because I knew to look out for issues. Anyway, love the business, super easy all things considered. I don’t like all the hidden fees but I guess that’s expected. Invest in the UX of your app though. Cheers, A guy who thinks about this stuff

Evan Castetter 
Rating:
1.0

Customer did not leave a comment.

Cesar Carbajal 
Rating:
1.0

Called for help and the rep was rude!

Jarvis Nelson-Fernandez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amelia Pitcock 
Rating:
4.0

I was told i couldn't pay for a cargo van with my chime card but I could for a box truck. It felt like they were trying to get more money out of me. I was prepared to pay $31 and ended up with a base charge of $58. It makes no since that I can't pay for a cargo van with a chime card but I can for a box truck.

Cami Cunningham 
Rating:
5.0

Customer did not leave a comment.

CLERMIDE ANTOINE 
Rating:
5.0

Customer did not leave a comment.

David Melsheimer 
Rating:
5.0

Quick and easy return.

Everett Plummer 
Rating:
5.0

Customer did not leave a comment.

Kurt Delzer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Osborne 
Rating:
1.0

Bad experience overall. The uhaul wasn't cleaned when I got it. I returned it cleaner then what it was when given to me, was told I was putting a 100$ down deposit and found out that was a lie so I paid 160 dollars to rent a uhaul. They over charged me, telling me I was only paying 29.99 for it and ended up paying 39.99. It's only a 10$ difference but I was told one price and ended up paying more.

Nathan Quinn 
Rating:
1.0

The windshield was nasty and the gas wasn’t at 1/4 and I brought it back at 1/8 where it was once I drove off the lot now im being charged $60

Ronald Worthington 
Rating:
5.0

Great Customer service

John Gutzwiller 
Rating:
3.0

Customer did not leave a comment.

Scott Fox 
Rating:
1.0

Trying to get moving to the store to have been a nightmare it was supposed to be a drive-up unit outside and it was an inside unit so there were a lot of issues but the gentleman at the store was very kind and very nice and figured out a solution for me.

Debra Treeter  |  Online Move In 
Rating:
1.0

Horrible service! Horrible!

Devin Cockroft 
Rating:
3.0

Car had transmission issues this greatly slowed down the move and was dangerous to pull out from a stop, or turning left at a light. Without a credit for my experience I could not recommend this location again.

Adama Berndt 
Rating:
5.0

Customer did not leave a comment.

Donna Bush  |  Overall Experience 
Rating:
5.0

The employee that helped me both occasions was awesome. Super friendly, and extremely helpful.

Jason Reetz  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SCOTT WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phyllis Terhune  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tracy Carpenter  |  Overall Experience 
Rating:
5.0

Is there a 24 hour possibly for access? Even if only temporary for move in purposes? I'm closing out a close family member old unit which was huge and just run down and I'm having to go through and repack important belongings for grand kids and it's proving to be exhausting !! Just inquiring thanks a bunch!

Douglas Greenwood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Bennett  |  Overall Experience 
Rating:
5.0

Thanks

lattoria cook  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janiya Wilkerson  |  Overall Experience 
Rating:
1.0

My storage unit started out at 79.99 then all of a sudden it became 84.99 which nobody could explain but not willing to reduce back to 79.99, shake my head, overhead doors would either never open to pull in or always open with the homeless making their way in then the hours changed to close at 10:00, i work 3td shift so how is that convenient for me

Beth Percing  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen Prough  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amber Carmack  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Rhodes  |  Overall Experience 
Rating:
5.0

Easy and convenient 👌

Donna Bush  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald Harris  |  First Impressions 
Rating:
3.0

I only used 3 days of my unit, and hope to be reimbursed, for some of the time I don't use. But was told that it wasn't part of the policy. I think that unfair, I expect to be refunded the whole amount. The if my rent was due on the 2nd of the month, and I moved out on the 5th. Why shouldn't I receive some of my money back? Sincerely Nila Carter

Nila Carter  |  Overall Experience 
Rating:
3.0

The office people doesn't help you they just say it's over here, over there, a little more input from them to explain how to get in and out of your storage and exactly where your storage is would be helpful instead of just sitting there pointing fingers

jerry sanford  |  Overall Experience 
Rating:
2.0

It was very hard to place things into my storage unit.

Dee Crenshaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leticia Lark  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerald A Schultz  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Dewey Devoe  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

prabhjot singh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IDER OWENS  |  Overall Experience 
Rating:
5.0

Very good customer service experience

Dominique Mack  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy Kiger  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jerrica Faulkner  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dominique Mack  |  First Impressions 
Rating:
5.0

The new staff rock. I thought I'd never shop with U-Haul ever again in life but the new management has changed that for sure A++

Charrise Belton  |  First Impressions 
Rating:
1.0

I arrived with my reservation for the unit. I was told the number of my unit and then the unit had a lock on it. Then I was told that was an auction unit and they had no more. I then was told by the agent that she was texting with the store manger and the manager stated they could give me a second unit to accomodate me but I would have to pay for it. Not at ALL the proper solution. I chose the bundle online for the purpose of getting 1 month free when I selected the truck, the movers and the storage. After I affirmed that was not a good solution because I was being inconvenienced. I had driven the truck from Cincinnati to walk into the storage unit and to be met with this was ABSOLUTELY unacceptable. Neither of the two agents in the store seemed to be phased at the inconvenience. The store manager eventually told one of the agents, supposedly through text, to give me the second unit without charge. I was told to go to the 2 separate units, which were not next to each other and locks would be in them. They were not. I called the inside of the store and had to come back in and get the 2 locks. Which thankfully they did not charge me for and gave them to me at no cost. This was the ABSOLUTE worse customer service experience I have ever had. As a manager myself, the manner in which this was handled was deplorable. Attempted to contact customer service and spoke to a representative by the name of Kevin. He then stated he was transferring me to customer service and disconnected the line. Completely unprofessional on each and every level through this entire move. My 55" television, lamp and bar stand were broken. Lesson learned. Will NOT do business with this company again and will NEVER recommend this to anyone in a move.

Tonnesha Newton  |  First Impressions 
Rating:
1.0

I arrived with my reservation for the unit. I was told the number of my unit and then the unit had a lock on it. Then I was told that was an auction unit and they had no more. I then was told by the agent that she was texting with the store manger and the manager stated they could give me a second unit to accomodate me but I would have to pay for it. Not at ALL the proper solution. I chose the bundle online for the purpose of getting 1 month free when I selected the truck, the movers and the storage. After I affirmed that was not a good solution because I was being inconvenienced. I had driven the truck from Cincinnati to walk into the storage unit and to be met with this was ABSOLUTELY unacceptable. Neither of the two agents in the store seemed to be phased at the inconvenience. The store manager eventually told one of the agents, supposedly through text, to give me the second unit without charge. I was told to go to the 2 separate units, which were not next to each other and locks would be in them. They were not. I called the inside of the store and had to come back in and get the 2 locks. Which thankfully they did not charge me for and gave them to me at no cost. This was the ABSOLUTE worse customer service experience I have ever had. As a manager myself, the manner in which this was handled was deplorable. Attempted to contact customer service and spoke to a representative by the name of Kevin. He then stated he was transferring me to customer service and disconnected the line. Completely unprofessional on each and every level through this entire move. My 55" television, lamp and bar stand were broken. Lesson learned. Will NOT do business with this company again and will NEVER recommend this to anyone in a move.

Tonnesha Newton  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Tanya Nadeu  |  Overall Experience 
Rating:
5.0

The manager, Mary, went above and beyond to help me with my storage unit. I was so happy with the outcome. The best experience I have had with U-Haul.

billie metcalf  |  First Impressions 
Rating:
2.0

Lost document and staff approved things without my consent. And setting up the proper appointment times

James Proctor  |  Overall Experience 
Rating:
5.0

APPRECIATE YOUR TEAM AT THIS LOCATION..THANK YOU...!!!

michael sgro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawnna Peebler  |  Online Move In 
Rating:
2.0

I rented a large unit and the only access to it is stairs and I have a lot of very heavy household items that idk how to get up the stairs.

Briley Armstrong  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

michael sgro  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Crystal Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSE DRAKE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nevaeh west  |  Overall Experience 
Rating:
3.0

Only one employee to serve customers.

John Albright  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeff Franks  |  Overall Experience 
Rating:
5.0

The customer service agent on site was very friendly and helpful. She delivered excellent service.

Dennis Driggers  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicole Gill  |  Overall Experience 
Rating:
3.0

My first time coming in, i was given spoken vague instructions to get to my unit. I also was not aware there was no lift or elevator for super heavy/large items, I had to walk back to the main office and ask someone to walk me over to the other building and instruct me on how to use the pads, garage doors etc. It was overwhelming for me personally.

Kimberly King  |  Online Move In 
Rating:
3.0

Got a 5x5x7 unit. When asked for pricing on all 5x5 units, wondered why the 5x5x7 was cheaper than the 5x5x4, so I asked if the 7’ tall unit was a unit that was off the ground. Was told “don’t believe so”… well it was. Also, no one told us, the entryway door to the unit only allowed for a height of 5’-8”. I had something that 6’ tall so I had to disassemble it to put it in the unit. The entryway notice would’ve been nice to know ahead of time, as it was almost a foot and a half less than the actual ceiling height of 7’. Other than that, pricing is reasonable and it went smooth. No one took my card info when signing up for the unit, so I hope it’s on file and I won’t come back to an empty unit. I will try calling in the meantime to figure out if it is on file.

Cody Matheis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Harvey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MATATA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MATATA  |  First Impressions 
Rating:
5.0

The staff were kind and honest. I really enjoyed their service

JOSEPH MATATA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Verkys Moore  |  Overall Experience 
Rating:
1.0

Every time I had contact with employees I was given excuses and a run around.

Brian jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jack Ton  |  First Impressions 
Rating:
4.0

The only thing that was not communicated to me was when I needed to be back to the location with a full truck in order to get a storage unit for 1 free month. I arrived at 445p and was told they did not have enough time to process a new storage unit. They were not suppose to stay beyond 5pm. Luckily one rep stayed over and helped get me all set up. It was very much appreciated because I had hustled all day trying to get back before 5pm. I was very impressed with the truck rental and the very adequate sized storage unit. Just a little communication would have helped.

leslie west  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Pizov  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kimberly McCain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry Jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kenneth Miller  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Luke Stewart  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Joy Galliher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Harvey  |  Online Move In 
Rating:
5.0

I had beven to 10 different uhauls yesterday and I was so ready to give up then I just Googled uhaul and that one popped up and I was able to get a trunk

Kendra Cook  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANGELA BAILEY  |  Overall Experience 
Rating:
1.0

I was accused of never moved out when I tried to get ahold of them many times I even cleaned and had lock off my unit and someone else at my u haul location had rerented it out and never took my name off unit this is the first time since I had a text war about my Innocence about the unit and now I don't get anything else from u haul but I get a survey to respond too wow really so thank u east street uhaul you really out did your self this time.

heather shaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha Roberts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassandra Marquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONIKA CARTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angela ferguson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle OYLER  |  Overall Experience 
Rating:
4.0

There was plenty lighting outside, but the upstairs part had little light, it was hard to see inside the unit without a flashlight

Jennifer Allen  |  Overall Experience 
Rating:
2.0

Staff needs to be more concerned about the job at hand rather than the cell phone an gossip

Brian jones  |  First Impressions 
Rating:
5.0

It was an easy and smooth experience thanks to Virginia. There were moments I needed to locate info that was needed and Virginia assured me that it was ok to take my time. I needed help with various things and she was there with a smile and inviting personality every time. She even kept up her positive and helpful attitude as I waited while she attended to the phones, always asking if the person would please hold while she finished with her customer. She did not fluster or get annoyed that she was being needed in multiple capacities and I really appreciate her patience and awareness and I’m sure the person on the phone was happy to wait due to her kind tone. She was just a blessing to work with while myself and family were stressing over a move. I also want to point out that she is very genuine and connected with me and my mom very naturally in conversation. She shared with us personal but appropriate things that made us feel welcomed and not alone in the somewhat stressful situation that we were in. I believe just from our short encounter that she has a good heart and I’m sure she is a bright moment in many others days weather it be friend, family, coworker, boss, or stranger.

johnathon draper  |  First Impressions 
Rating:
5.0

Virginia was very helpful and professional. She explained everything clearly and was patient with me as it was a very hot day and I was tired from packing and loading the truck. She helped me find the best size unit for my needs and everything fit perfectly. She is definitely a asset to your company. Thank you Virginia for making this part of my move much easier.

ann Robinson  |  First Impressions 
Rating:
3.0

I like the back in option for unloading, and the carts are useful, but it would help to have a cart up on the 2nd floor where unit 1767 is. No trash cans ANYWHERE. Water is great, but zero cups. The biggest issue was on Saturday it closed at 10 p.m. and I'm sure if I had backed in would the doors let me finish unloading. Instead I used 30 miles instead of the 5 I originally had. Other than that, it's good place to store especially if your stuff is close to the location

Kenneth Berry  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

SANDRA DUNN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John harris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Long  |  Overall Experience 
Rating:
5.0

gee gee is the best

Janiya Wilkerson  |  First Impressions 
Rating:
4.0

I had a unit for quite awhile when situations arose the GM Eric Williams and staff were very attentive to my needs and situations even someone higher than he was very accommodating to the situation I was going through so to all you naysayers out there about U-Haul don't judge a book by the cover

Virginia Billings  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carmen hatcher  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DON STROBEL  |  Overall Experience 
Rating:
5.0

Out of every storage place I've had to use this one was the absolute best by far. Low rates make it actually affordable, and the staff are beyond helpful.. Working with you and actually caring about what they're doing.

dylan cooper  |  Overall Experience 
Rating:
5.0

Yes they was helpful and very nice people like a matter baby

SANDRA DUNN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wendy matamoros  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cute Stokes  |  First Impressions 
Rating:
2.0

I had to go to the front counter 4 times, even though I had a reservation, from the day before. There only one person both days. The second day when I went to pickup my truck, the system went down, and wasn't excepting cards, they could only do cash payment. I had to leave and go to the bank to get cash. Then I was given a much smaller unit than I ask for. Again another trip to the counter to get that straighten out. I spent 3 hours in total standing in line 2 days in a row. You need more workers, and better trained.

Nila Carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aiden thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jasmyn washington  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MOHAMMAd aljarrah  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa ramey  |  Overall Experience 
Rating:
5.0

i forget her name she was amazing both of ladies working there very friendly helpful

MOHAMMAd aljarrah  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darmaine Cotton  |  First Impressions 
Rating:
5.0

Uhaul’s rates are competitive, their security is excellent, and accessibility is excellent.

James Murphy  |  Online Move In 
Rating:
4.0

This location needs help at the front desk....6 to 8 customers are standing in line

DON STROBEL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephen Grattenthaler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raychel Bryant  |  First Impressions 
Rating:
5.0

Overall outstanding Facilites and service.

William Tardy  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Teea Members  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy Brumley  |  Online Move In 
Rating:
3.0

I cancelled this rental before I was able to use it because I'm not able to do stairs.

Terry Shirrell  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LACRETIA Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMANDA DELPH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheyenne Inabnitt  |  First Impressions 
Rating:
1.0

Truck leaked during rain and ruined some of our wood furniture. Very disappointing!!! This is why I would not recommend ti no one. Employee said it was not her problem.That we needed to call corporate. Called never received apology or heard anything else about it.

Robert Cherry  |  Overall Experience 
Rating:
5.0

Yall just need to be 24/7

melody collins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Teresa Borley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TALEEAH GAINES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erik Matthews  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ranitta Hill  |  First Impressions 
Rating:
2.0

staff was rude and Inconsiderate. My uhaul was closed when I have not moved in. I had to call the manager for a refund and had to purchase another unit.

Kennedy Bohland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monique Kinsey  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

charles mascia  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

David Mensah  |  Overall Experience 
Rating:
5.0

Gigi, was wonderful and very helpful.

douglas reichner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIE AURELIEN  |  Overall Experience 
Rating:
5.0

Very nice ladies!

Brooke Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Olivia Qual  |  Overall Experience 
Rating:
1.0

I had a terrible experience with this particular location . They way they place you on hold for 30 minutes at a time is unacceptable. I went nine miles for my move , in total, and was charged 156$ . Luckily my debit card was locked. After speaking with multiple employees , I am still receiving emails that say I owe 186$. They also had me down for a storage that I never had #299. Again after speaking to someone everyday for four days straight I’m still receiving emails saying that I owe . Fire everyone and get a new crew . You go up there and everybody is on break smoking , not attending to customers whatsoever . Worst UHAUL in the city!!!!! TIGHTEN UP

Adeva Kelly  |  Overall Experience 
Rating:
1.0

You overcharged me charges me for services you Didn’t provide and double charged both months a there Criminals You should be prosecuted

Albert Ellis Jr  |  Overall Experience 
Rating:
5.0

Nikki and Gigi did a wonderful job with customer service helping me. They were very helpful and friendly and took care of all of my needs. They were 11 on a scale of 1 to 10. They are keeps. Also, they followed guidelines and safety to the fullest, a customer brought a propane tank in and walked of and left it. They removed it from the building immediately why making the customer aware which was ignoring them. Then when the customer started paying attention she got mad about the propane tank being placed outside they explained to her they were trying to make her aware she became very irate with them. The two caps are composure while explaining procedure and the danger of having a propane in the building., And the lady kept cussing them out and they still maintain composure. If this was my business I would have both of them on my staff and take care of them appropriately. In my eyes they deserve coodles for doing a great job. 👍 great job ladies you are A1 customer service people in my book with your great smiles thank you for taking care of me properly in my time of need, and looking out for my safety. Tamika G.

Channel Tyler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia Gray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Hickman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawna Flanigan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TyShania Rodgers  |  Overall Experience 
Rating:
5.0

Staff were awesome. Checkout with Gigi couldn't have been any smoother. Every time I needed to interact with staff over the last 6 months has always been the same: professional, helpful, and friendly. Will definitely be my first choice next time I need to use a rental or storage facility.

RICK JONES  |  Overall Experience 
Rating:
5.0

The service was wonderful couldn't have asked for better my only problem is they charged me for stuff that wasn't true it said that they put gas in my in the truck when I got it it was on half a tank I left it on a half a tank and I have pictures to prove it that I took before I left the site in Troy Alabama and I also told them that they light came off of the top of my car on the highway and I took pictures of the status of the tow dolly two for my car because it was rusted out and raggedy and very very squeaky and one side of the fender thing on the back of the tow dolly was broke cracked and cracked and broken so I have pictures for that as well

Esther Dunn  |  First Impressions 
Rating:
4.0

I would have said excellent but I'm not because they charged me for gas when I was supposed to put it on half a tank and that's where it was I had my pictures to prove it but on the other side they were very friendly accommodating and cordial and I didn't use the storage facility

Esther Dunn  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

lorna Gayle  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Dakota White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDON ARNOLD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah DENSEY  |  Overall Experience 
Rating:
5.0

Everyone was very friendly also helpful and it was really clean!

Tiesha Johnson  |  First Impressions 
Rating:
1.0

Your costumer service representative told me that “it’s common sense” to check for mileage before taking off with the truck. She never mentioned this was such an important piece of information. Another one didn’t give me the information I needed on returning trucks after hours. She highlighted and told me to go to a website. Both gave me wrong or poor information. The information on how to access the storage unit was wrong, and so was the garage information. I figured it out in my own. You shouldn’t have people who don’t care for costumers working there. It was a terrible experience. I got charged three times the mileage because she forgot to mentioned how important this was and to top it she tried making me feel stupid for her not knowing how to do her job correctly.

Andreina Espinosa De Los Monteros  |  First Impressions 
Rating:
3.0

I was told my unit was floor level it was not, I was told there would be a lock in the unit, there was not. Otherwise all seems OK so far

Loretta E Fleming  |  Online Move In 
Rating:
5.0

Love the ladies that were working in the office. Super friendly!

Noreal Watters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIE AURELIEN  |  First Impressions 
Rating:
4.0

Very friendly staff!! She was able to help me quickly and was especially nice.

Angela Mullins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMANDA SUASNABAR  |  First Impressions 
Rating:
5.0

Want to say thank you to an AWESOME staff. Ms. Gigi you are AMAZING!! Thank you Soooo... Much!!

toshelle feagin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ambra Gray  |  First Impressions 
Rating:
5.0

The lady's at the front desk was really helpful and nice, and one of the guys was really helpful on helping me to make sure I did everything right

Zacharie Monroe  |  Online Move In 
Rating:
3.0

Need to have prompter service on the phone

karen kirk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Fultz  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Skaggs  |  Overall Experience 
Rating:
5.0

Mr Williams kept my life savings safe on his property

ann farrah  |  Overall Experience 
Rating:
5.0

Did not keep the storage it just was not what I needed to little time I had to move and get my thing to your guys storage I got for free . Free is great place and people oseum!!! I just had very little time I had to be out of house so I had to find an easier and faster way to unload at different storage place truck of your goid!good!! Thank you

Kim Perryman  |  First Impressions 
Rating:
5.0

I love this place very affordable

Darius Walker  |  First Impressions 
Rating:
3.0

There wasn't enough light in the unit itself. The price just kept going.

vicki teverbaugh  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEEANA KERN-BOWEN  |  First Impressions 
Rating:
2.0

Poca atención al usuario, cuando uno se acerca a hablar con la persona está desentendida de lo que uno está preguntando.

ANDRES MAYORGA   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dana chism  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wendy matamoros  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dana VanOstrand  |  Overall Experience 
Rating:
5.0

Staff was helpful and knowledgeable, especially Briona @ East St location in Indy. She was most accommodating.

shannon kelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobby Earley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jekerra Fallen  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michael Wells  |  Overall Experience 
Rating:
1.0

False advertisement. Sign says one month free storage with rental but company makes own rules. I was given a reservation with a truck and storage I was only paying for the truck with one month free I had to change my storage date which charged me 109 when I arrived at the store. The Manager I think GM was to busy on his personal cellphone speaking to his friends and was to busy to assist me and told me he didn’t know how long he would be. I will pass on this poor experience and the Nickle and diming that place does. Very ghetto with staff that have zero professionalism or people skills.

Liza Pacheco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carter Jones  |  First Impressions 
Rating:
5.0

Very Professional

Tyrone McClendon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracey Evans  |  Overall Experience 
Rating:
1.0

My storage was sadly broken into I moved from out of town and they took almost my entire home

RIVIERA PERKINS  |  Overall Experience 
Rating:
1.0

This place was so rude and disrespectful

BRITTINA JONES  |  Overall Experience 
Rating:
3.0

Había realizado la reserva para una bodega climatizada de 9x14 y cuando llegue al sitio me dijeron muy frescamente que ya no tenían disponibles, sabiendo bien que la reserva se hizo con bastante tiempo de anticipación por lo que venía de otro estado, me tocó tomar un 10x10 y dejar esta bodega sin acceso porque pedí una bodega para todo lo que llevaba en los dos trailers. Me pareció de mal gusto esta situación ya que deje muchas cosas sin poder guardar en la bodega por no tener el espacio suficiente. Ahora bien, me habían dicho por la llamada que realice para hacer la reserva de los dos trailers que por cada trailer tenía la opción de un mes free en la bodega y cuando llegue a esta bodega me niegan esta opción que solamente es un mes por trailer y como mencioné anteriormente rente 2 de estos.

ANDRES MAYORGA   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Daughtry  |  First Impressions 
Rating:
3.0

I got over charged and Uhaul refused to refund. Customer advised that I get I touch with the location for the refund but the location said to contact customer service. I kept being pushed around till I gave up.

David Ndhlovu  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shyniya Lyles  |  Overall Experience 
Rating:
3.0

Lighting in the unit was poor

KATHRYN STIEMERT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lovie Gibson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chunta tucker  |  Overall Experience 
Rating:
5.0

Exceptional service from start to finish.

Thomas Winn  |  Overall Experience 
Rating:
1.0

Staff was not helpful or friendly. I will not use this location. I use to love this location but these new female. Not good .

lorna Gayle  |  Overall Experience 
Rating:
2.0

Only because I could never get anyone at this location to ever call me back or email until after several attempts but otherwise I will come back if I ever need to

Twyuan wilkerson  |  Overall Experience 
Rating:
5.0

Thank you and I would use this uhaul and storage space again.

KEVIN GILLESPIE  |  Overall Experience 
Rating:
5.0

The staff went above and beyond; helping me change my drop off location and get into my storage unit. They were very delightful and personable! They really helped relieve the stress of a hard day. Great work!

Olivia Qual  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Katrina Hardin  |  First Impressions 
Rating:
1.0

The staff and manager is rude and unhelpful.

Claude Wagers  |  Overall Experience 
Rating:
1.0

I was supposed to have a lock included and in my unit ready for me but it was not there, thankfully a quick trip to the office resolved that. However second floor units are up a steep flight of stairs with no elevator, down narrow hallways, and low clearance in the units themselves. The website is not clear in the dimensions and several people moving in at the same time as me also had the same thought as we all couldn't fit all of our stuff in.

Emily Malinak  |  Online Move In 
Rating:
5.0

Gentleman who checked me in was very helpful, provided and applied promotional 1 month free benefit, and fast and friendly service.

Tamesa Gamble  |  First Impressions 
Rating:
5.0

Eric and Brianna were insanely helpful. They went above and beyond to help me out during the few hours I needed it most. I genuinely appreciate the effort we all put in together that made this such a wonderfully convenient move.

Taylor King  |  First Impressions 
Rating:
4.0

The only problem I had was not being able to cut off my own lock when I lost my key! I had to pay 50 dollars for someone else to do it!

CAROL LEA SEXTON  |  Overall Experience 
Rating:
5.0

I satisfied with the services

MARIE FEVRIUS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OLIVIA STAPLETON  |  Overall Experience 
Rating:
3.0

I was told there was a 10x10 storage unit available in the system but upon arriving at the unit it had a lock on it. I was then told that there were no more units available. However, I was given 100 more free miles for the inconvenience.

Gerald Clark Sr  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Antwaun Graves  |  Online Move In 
Rating:
3.0

Buen servicio

Maribel Medina  |  First Impressions 
Rating:
5.0

The manager and the entire team were fantastic. Never a worry about my belongings and Eric was a pleasure to deal with. He is the opitome of great customer service and leading by example.

Darin Truax  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ANGELA SMITH  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Christopher Troutman  |  Overall Experience 
Rating:
5.0

I had my storage for 3 years It was cool all my items were still in good shape minus a couple cobwebs lol

Kenyatta Carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRITTINA JONES  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Breana Guynn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon Maple  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony Blue  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Randall Schultz  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Rose Monahan  |  First Impressions 
Rating:
3.0

I reserved two units but only one was found when I arrived. The staff fixed it, no problem. Very helpful people but confusing storage access when cards and doors.

Mindi Pennington  |  First Impressions 
Rating:
4.0

Only issue I have is not having the availability of a large unit to be able to store my property. Having to rent three different storage unit and a possible fourth one to complete my move. Slot of money for 4 storages. But very happy with store employees. Very busy store.

Voca Branham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lakisa day  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brianna shadownes  |  Overall Experience 
Rating:
2.0

Wasn’t provided the equipment I rented, wasn’t informed about the storage unit well, employee shut and locked the front door to the storage unit and told me to use the side one while in the middle of unloading and storing

Dustin Pierson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert Patterson  |  First Impressions 
Rating:
3.0

Need more people skills rude to customers there lack of communication is off

Tiawanda Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Flowers  |  Overall Experience 
Rating:
1.0

The staff was rude and they were on their cell phone and doing video call’s. The customer’s heard their conversation which was a lot of cussing talking about sex.

Tammy Chambers  |  Overall Experience 
Rating:
5.0

Thank you

Stella Lee  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanie Gill  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanie Gill  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JENNIFER BARNES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanie Gill  |  First Impressions 
Rating:
5.0

The manager was helpful even assisted me when my battery in automobile went out. Thank you again!

Stella Lee  |  First Impressions 
Rating:
5.0

Es un gran centro de storage muy bien el trato es muy bueno al cliente y es de gran ayuda para la gente que necesita un espacio de almacenamiento para sus pertenencias gracias a estos lugares gracias por existir y por su ayuda.

Maria Torres  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Flowers  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shaun Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA LYNN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Hybarger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teri Kirk  |  First Impressions 
Rating:
2.0

Worker were very rude and inattentive. Store was busy and I’m sure they were try to multitask however going out on a break when there is a store full of customer just seems inconsiderate

shareese Harrison-Avance  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alecia Criswell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY JOHNSON  |  First Impressions 
Rating:
4.0

Everything was great. Only problem was the amount of junk people were storing and their junk getting dangerously close to my brand new camper.

kenneth ladd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alecia Criswell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James MCelroy  |  First Impressions 
Rating:
5.0

Employee was very nice and knowledgeable about her job everything in timely manner

angela price  |  First Impressions 
Rating:
5.0

Toni & Brandon went above and beyond the call of duty, they not only made us feel right at home but were super friendly and amazin!

Darin Truax  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lauren Bond  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mikki Mabry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLEY JOHNSON  |  First Impressions 
Rating:
3.0

While I think everything was clean and well maintained, I think it is absolutely asinine that there are no elevators or ramps for the second level storage units. I think it’s ridiculous there are no dumpsters or anything that u can use without being charged.

Kimberly McCain  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kiya Edmonds  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ERIKA WOODS  |  Overall Experience 
Rating:
3.0

Upon move out, I asked for access which the female worker stated ahe couldn't help me, when I pick up a business card to call the GM (Eric Williams) she stated " no I'll call him" and proceeded to race me in dialing his number. End result the GM gave me a code to have access but the rude employee cause me to not be able to return my equipment the same day.

Catina Brewer  |  Overall Experience 
Rating:
2.0

From the minute I got there, the staff had no clue what units were available. I had a unit reserved and they said it was occupied. It took them 30 min tkk ok locate another one which ended up being two smaller units up a ton of stairs. They put me in 2 smaller units and sold me licks that apparently they don’t approve of because every time I came to add or take away things there was an extra lock on my unit. When I went I ask about it they said it’s because you have a lock that isn’t approved. The lock they sold me and told me to use for my unit. I’m hey have no idea what’s going on, what’s available or how to maintain the availability. It was a mess and I don’t know how they’re keeping up with anything at this point.

Melissa Johns  |  Overall Experience 
Rating:
5.0

I haven't left ... Just moved to a larger unit

ALAN SPANGLER  |  Overall Experience 
Rating:
3.0

The employees didn't want to listen they just wanted to get me in and out. The only way they wanted to help me was when I got mad and had to raise my voice.

Claude Wagers  |  First Impressions 
Rating:
5.0

Anthony Johnson was the most helpful employee I’ve ever encountered I really appreciate him!

Adria Mccullough  |  First Impressions 
Rating:
4.0

To long of a wait time for help. I left after waiting 20 minutes there was only one person working at counter.

CHARLES MAHURIN  |  First Impressions 
Rating:
5.0

South East UHaul Employees are the best, very professional. Very impressed

Melissa Spires  |  Overall Experience 
Rating:
5.0

Everyone was very nice.staff was very helpful and friendly.storage units were clean and well kept.would recommend to everyone.

Mary Applegate  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice Cliff  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

DANIEL MORETH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lydia Myers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HOLLY MAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELO HAYES  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

CENITHIA ADDIE  |  First Impressions 
Rating:
5.0

Extremely courteous and knowledgeable and helpful.

Joel Schopmeyer  |  First Impressions 
Rating:
5.0

Very friendly environment very professional employees

Elizabeth Traylor  |  Overall Experience 
Rating:
4.0

This store was severely understaffed. Only two people on the property, one to take returned equipment and one to assist the long line of customers. However, they got the job done, but at the expense of many customers losing time on their moving experience. Please get help for these guys, before you burn them out and lose them!

Holly Harris Randle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JoannE Yates  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amanda Meyermann  |  Overall Experience 
Rating:
4.0

Need to explain the entry system to the storage units to new renters.

John Dolce  |  First Impressions 
Rating:
1.0

My experience was bad from the beginning. I arrived at 8am to get my rental and was told it was rescheduled to 12pm. When I arrived at U-Haul at 12pm I had to wait in a long line. When I finally got to the counter they told me my reservation was canceled. That got fixed and I was given a smaller truck than I had reserved. I requested a storage unit and was given a unit far away from the location I was at due to the employees credentials not being transfered to his new store. I was running a little late getting the truck back and was charged another full day. The employee that fixed my storage unit was extremely helpful!

billie metcalf  |  First Impressions 
Rating:
5.0

Wonderful experience!!!

Spring Devine  |  First Impressions 
Rating:
5.0

Ben was amazing and provided exceptional customer seevice!

Carl Washburn  |  First Impressions 
Rating:
2.0

I made the arrangements for your storage unit at the same time i reserved a u haul rental truck. I was told at that time that the unit was on the first floor and the cost was $109.95 a month. When i went to the storage facility i was told the unit was not on the first floor and the cost for a unit was $129.95 a month for a unit on the first floor. I showed the gentleman my paperwork stating the quoted cost and explained i cannot do the stairs at my age and since there is no elevator i have to use a first floor unit. He told me the person i spoke with does not know this facility and does not know what are first floor units. I asked to speak with a manager and was told the manager was not there. I asked him to write down the name of the manager so i could call to get the pricing resolved. He did not do this. I am also unhappy that the first floor unit is smaller than the other one due to the ceiling height. The other issue is the lack of lighting in the unit. It is very difficult to see to move or find items. I would like to be called about these issues.

KATHRYN STIEMERT  |  First Impressions 
Rating:
5.0

I was post to got something taken off when I brung uhaul back my sister was found dead

Shanik Woodson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anthony gulliford  |  First Impressions 
Rating:
4.0

I never got the free lock with my unit. There was no lock in the unit either.

Andrew Busche  |  Online Move In 
Rating:
4.0

Thank you

SCOTT BLACKLEDGE  |  First Impressions 
Rating:
2.0

Horrible almost EVERYTHING! The fact i had to come back to fix a problem that should have been resolved the same day as it happened just by following the order of return but instead it caused a whole mess and a half and multiple trips and even more reversed payments and staff being embarrassing loud and over talking me when I was explaining things to my grandmother. But honestly If I hadn't kept my multiple original copies of the transactions I would most likely still be told the wrong information about the reversed transactions and made to think that I need to pay because I didn't pay for anything because I'm getting first months rent free when infact I had proof to prove them wrong and not end up getting overcharged. It is infallible to think that employees and even employers would tolerate such an act of unproffessionablism towards the customers.

Amanda Stamper  |  Overall Experience 
Rating:
2.0

I reserved a Ubox and they did not jave one but failed to let me know in advance even after the fact that they had a note put in 2 days earlier that the customer should be notified since there was no uBox available. I drove with all my stiff for loading to the location to find that u box is not available. I was flying out the next day and hence had no alternatives . For now i put it in the uBox at their facility. But will need people to move it from storage to U-box.

Manoj Ravindran  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Amanda Stamper  |  First Impressions 
Rating:
1.0

We had a r.v stored there and it belong to our decreased son it was broken into 4 times and someone who rents there stole alot of my sons tools and old car parts and his camping stuff among alot more stuff that can't be replaced I will never rent their again they care less about your items

alvin stepp  |  Overall Experience 
Rating:
3.0

Needs lights in units

Jeffrey Tomblin  |  Overall Experience 
Rating:
5.0

The staff at this store were amazingly friendly and helpful.

Chris Crabtree  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david phams  |  First Impressions 
Rating:
5.0

The staff at this location is very helpful and friendly. They take pride in their work.

Victor Fooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VALERIE SCHLOEGL-FLEMING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abhishek Patel  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Nicole Huffer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAROL LEA SEXTON  |  First Impressions 
Rating:
2.0

Workers were all incredibly disinterested in helping me with anything. Was told there was an elevator but there was not one for my unit. Also was told there would be a lock in my unit, had to go ask the customer service people for one, they were still rude about it. Easy experience just bad customer service. Room is fine and facility is fine, just crappy employees.

Peter Davis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LORI Harris  |  Overall Experience 
Rating:
5.0

Excellent with the staff and location.....VERY POOR when I am trying to get in touch with a human on the phone.

Cheryl Price  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Betty Streringer  |  Overall Experience 
Rating:
3.0

The pick up in Des Moines was a hassle as well as the drop off in Indiana.The staff at storage unit were very very RUDE.

Melissa Norris  |  Overall Experience 
Rating:
5.0

It would be very helpful if there was someone on duty in the office 24/7. That was the only real problem we ran into. We had questions only anon site employee could answer and there was nobody to talk to in the middle of the night when we were forced to do most of our moving due to work schedules. Otherwise it went smoothly except for the website is much too complicated for a first time user at 11pm at night plus the wait time to connect to a person is extreme not a fan of your web and app sites. Much more person to person contact needed. Would also like a facility like this one closer in Greenwood this was a major drive every time we had to go to the unit for anything.

JUDITH NICHOLSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Starkey  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nakeya Turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david phams  |  First Impressions 
Rating:
1.0

Talked me into renting with a free month. I told them my concern on late fees because I'm on a fixed income. Manager told me not to ever worry about fees since I am a veteran. Well then they made me pay late fees. Then up on my termination of the unit I attempted to rent a truck and they started telling me stories about when to have the truck back. The manager was so ambiguous that I informed him I was concerned about his behavior and would not be renting a truck. Another case of young thugs trying to take advantage of a senior citizen. I will never ever do business with Uhaul again.

THOMAS LADD  |  Overall Experience 
Rating:
5.0

I really enjoyed having my unit sorry I had to move out if I need u again I will sure call u back thank u some much for having me as ur customer

Michele Beg  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

elizabeth turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty Streringer  |  First Impressions 
Rating:
2.0

Not what I rented when arrived.

Melissa Norris  |  First Impressions 
Rating:
4.0

The 24 hour surveillance on property security Gates around the units there isn't a reason why it shouldn't be accessed 24 hours

cher bennington  |  Overall Experience 
Rating:
3.0

The storage is very easy to access, the staff is friendly and we all receive an individual set of password to get in to the storage, which I think is safer. However, we are in the second floor, which is really hot and humid. But other than that I think is pretty good

YU-Tzu Chang  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

EDDIE TAYLOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BONNIE SOSBE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LaTosha Williams  |  First Impressions 
Rating:
5.0

I would’ve preferred the office hours until 8pm.

Nilsson Holguin  |  Overall Experience 
Rating:
1.0

I arrived to the property to ask about moving my storage to a smaller and cheaper one. I was told that I could not do that until I paid $104 for my current storage. Although my current storage was a free month when we moved in. I tried getting the manager Eric Williams to explain the free month process to me. He started being belligerent when I told home he wasn’t explaining something right. He was beyond rude and very unprofessional. I couldn’t understand what he was sayin so I walked out to leave. He followed me and my fiancé to our vehicle were he continued to use profanity yelling and screaming. Almost 10 minutes later employee Brittany called and said the manager Eric was evicting me same day and I had to move out. This location needs new staff and a training course

phallont'e gunn  |  Overall Experience 
Rating:
1.0

My reserve time got switch without being notified and storage unit was wrong size given upon reservation

CRYSTAL REED  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL TOSCANO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nilsson Holguin  |  First Impressions 
Rating:
3.0

The truck jurked alot

Savannah Hawkins  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CHARNICA PERKINS  |  First Impressions 
Rating:
2.0

I waited 2 hours in line, where 1 person was at the counter complaining more about being the only person at the counter than actually trying to help people. Once I got to the counter, the rep wasn’t able to process my payment for my time in the storage unit and asked me to leave and call another time. It was also extremely inconvenient to move heavy furniture to a second floor storage unit without an elevator.

Spencer Schillerstrom  |  First Impressions 
Rating:
3.0

I thought the online processes were going to be helpful, but it wasn't. I went into the rental office to get directions to my unit and make sure I had the right size and the gentleman that helped me acted like he was put out to help. I had rented the unit before the truck and after I rented the truck was given a month's free rent. When I went to get information on my unit and upgraded the unit I mentioned it and was asked if the truck rental was local or out of state and when I said it was local, the guy told me that it doesn't qualify! I came back in a couple of days later and started the online check in for the truck and when I went in the guy helping me had the wrong name and told me the rental was canceled and then he said my rental must not have gone through and was being argumentative about it. I had to pull up the text confirmation to get the truck! When I made the reservation I included a dolly and furniture pads and upon finishing the rental was told there isn't a dolly, I was refunded for it but still. The whole process was pressing! I went in the building to return the uhaul and was told to take the key outside and someone will get it then was told to pull up to equipment return and someone will check it in and send me a receipt. I sat there for 25 minutes and no one bothered to stop and speak to me until I decided to leave. The big units are upstairs when they should be on bottom floor. This place isn't ran well, the employees seem annoyed to be there. I won't recommend this place for anything.

Kathryn Graham  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Christian Sikoski  |  Online Move In 
Rating:
2.0

Eric is an angel and deserves a raise and like eight weeks of paid vacation. Kevin sucks, doesn’t hold himself accountable, doesn’t value clientele and he can go choke :)

Jessica Young  |  Overall Experience 
Rating:
4.0

Had a large outside space for six years. Nice people always with any problems I had were correct ASAP. Leaving only because I sold my motor home due to illness. I would highly recommend this location

MIKE LUTTMAN  |  Overall Experience 
Rating:
3.0

Y'all need to hire somebody up there people were standing in line everywhere.

lynette linder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

graceland preshon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cortlandt Overbay  |  Online Move In 
Rating:
1.0

It is very hard to get in contact with anyone at this location via phone and when I did get in contact I was given conflicting information.

rick anderson  |  First Impressions 
Rating:
5.0

Jonathan was very helpful answered all my questions and help me with my storage unit. Show me how everything worked and was very polite

MISTY SANDERS  |  First Impressions 
Rating:
5.0

The salesman that helped me was courteous and friendly. He answered any questions and made sure the process was smooth.

Tracy Snowden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darcy Leonard  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

anthony hatchel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Woodall  |  Overall Experience 
Rating:
5.0

This location has great customer service & Justin ( Manager) went above and beyond due to my emergency move away from abusive husband. I dont know if its policy but I am greatful for his assistance with my situation & needing late night assistance. I hope uhaul helps others like he helped me have the option to "get out" & not miss work. I have to rate this store an 20 out of 10. Amanda

amanda schultz  |  Overall Experience 
Rating:
5.0

They are always super helpful

CHRYSTAL GAIZAT  |  First Impressions 
Rating:
5.0

I can't remember his name, however, the gentleman that signed me out had a slight limp from a leg injury couple of weeks ago. Very respectful gentleman. As well as everyone that I've encountered at your professional facility. Thank you for your professionalism. Sincerely, Tim Cook.

Timothy Cook  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CODIE MONHOLLEN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TERRANCE MORGAN  |  Overall Experience 
Rating:
1.0

I paid for a storage unit, when i arrived to uhaul to put my belonging i was given a unit that belong to someone else, they where closed.. The manager Justin was called he was very RUDE! hung up in me and my daughter face. I had to get a storage some where else! Anyone looking for a storage this is not the place to go!!!

ELIZABETH JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KRISTINA ZARZA  |  Overall Experience 
Rating:
3.0

I was moving my son from another state I needed somewhere to store his washer and dryer. I didn’t get to the facility until after hours it took me 45 minutes to find my unit for me only to discover that I could not install a washer and dryer in it as it was an upper level Unit. I was unable to exchange unit for a more appropriate one so I ended up having to cancel my friend home find another place for my belongings and still had to pay for one month of rental when I never actually accessed it.

Cassondra Nanoff  |  Online Move In 
Rating:
5.0

If I ever need a storage unit again. I will use them again.

Lorenda Harvey  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Timothy Clapper  |  Overall Experience 
Rating:
5.0

Kevin was amazing & super friendly & helped me when no one else would

BOBBIE EMMONS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren Knappenberger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA WILSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWIN E KLIPSCH  |  First Impressions 
Rating:
5.0

I have no complaints at all. They were very friendly and helpful and even walked me to the storage and it was the size I needed... 😊

april adette  |  First Impressions 
Rating:
5.0

I definitely would recommend uhaul east street indianapolis to friends or family. They are very convenient and the staff is so friendly.

Brandy Baise  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek Larsen  |  Overall Experience 
Rating:
5.0

The team helped me get a great Covered storage spot for my boat! Thank you very much.

Robert Means  |  First Impressions 
Rating:
5.0

I still have an incident with damage to my vehicle from an overhead door to tend to with management, but overall you guys have been great.

JEFFREY ROCKEL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephen Gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Mann  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VANESSA ADAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leroy Alexander  |  First Impressions 
Rating:
3.0

I rented another uhaul at move out. Am I qualified to get my last month for free?

Delores Niehaus  |  Overall Experience 
Rating:
5.0

Dyson cleaning the workers work with the people real nice

eddie shelton  |  Overall Experience 
Rating:
5.0

Cassie was the best help... Thanks for your service

Ernesto Cambron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chanda Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia Brown  |  Overall Experience 
Rating:
5.0

Cassie was the best help I could ever receive.... Thanks for everything... Tenant 1077

Ernesto Cambron  |  First Impressions 
Rating:
4.0

We moved. That the only reason, we got out. Thanks

JOSE RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tanner alexander  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet DeckerRadford  |  Overall Experience 
Rating:
5.0

My husband and I always enjoy renting the trucks as well as, the storage units at East Street Indy Uhaul. The staff is always ready to help & always friendly! Keep up the good work!

Nedra Gentry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY SCHROEDER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alysia Manis  |  Overall Experience 
Rating:
5.0

Erik was awesome! Very friendly and efficient!

elly kreutzer  |  Overall Experience 
Rating:
4.0

Well satisfied

BILL LAFATA  |  Overall Experience 
Rating:
5.0

Everything was great, from check in to customer service

Tonya Trotter  |  First Impressions 
Rating:
1.0

The people are rude. I would never use u-haul again.

stacy boster  |  Overall Experience 
Rating:
5.0

Very helpful.and accommodating. Went the extra mile to help me.

Robert Lockhart  |  First Impressions 
Rating:
3.0

late evening not a good time for employees

TIMOTHY SCHROEDER  |  First Impressions 
Rating:
5.0

Very clean facility! The staff is always friendly & helpful!

Nedra Gentry  |  First Impressions 
Rating:
5.0

I had excellent,. quick and professional service.

Mark Youngstafel  |  Overall Experience 
Rating:
5.0

Everything went smoothly

Eyvine Hearn  |  First Impressions 
Rating:
5.0

5 star service

al plummer  |  Overall Experience 
Rating:
5.0

Staff was very nice

Michael Agnew  |  Overall Experience 
Rating:
5.0

The staff was very nice and the customer service was top notch

danny mcgary  |  Overall Experience 
Rating:
5.0

Stacy went out of her way to make sure i was taken care of and happy. U have a great employee in her and will continue to do business with u-haul because of her.

Lee Caldwell  |  First Impressions 
Rating:
5.0

Thanks

RODNEY STANDFIELD  |  Overall Experience 
Rating:
5.0

The customer service was great. The deals were even greater.

gloria miller  |  First Impressions 
Rating:
5.0

Nice and safe facility. Very good customer service. I have rented trucks and trailers from them and a covered RV storage space. They will stay my go to place for those rentals.

Troy Hicks  |  Overall Experience 
Rating:
5.0

I will never go somewhere else because they are cheap n storage and very helpful with their customers

Jeffrey Sherfick  |  Overall Experience 
Rating:
5.0

If I ever need storage again. I would come back to U Haul.

BETTY WILLOUGHBY  |  Overall Experience 
Rating:
5.0

The workers were all very pleasant

Stephanie Taylor  |  Overall Experience 
Rating:
5.0

Look forward using you guys again soon!

Eyvine Hearn  |  First Impressions 
Rating:
2.0

The staff were rude, complained about having to do anything, and were on their cell phones while I stood first in line.

Daniel Thompson  |  Overall Experience 
Rating:
1.0

Manager when signing lied several times, never able to contact by phone. so many problems and not room for all issues. Just happy I will never deal with this place again.

barry arnold  |  Overall Experience 
Rating:
5.0

All the staff are great and helped me with all my questions and requests

Jason Camarillo  |  Overall Experience 
Rating:
5.0

VERY GOOD SPACE FOR STORING MY RV TRAILER AT A VERY GOOD PRICE

Ralph Kennedy  |  First Impressions 
Rating:
3.0

Needs more desk help too many people waiting to get helped

John Foudray  |  First Impressions 
Rating:
1.0

Dirty, poorly-maintained facility. Staff was unaccommodating and did not respond to emails. Had unit for nearly 4 years but was not allowed to change monthly due date so incurred many late fees.

RUSSELL SMITH  |  Overall Experience 
Rating:
5.0

Ahsley Magee and all staff were wonderful to work with and did an exceptional job

Jason Camarillo  |  First Impressions 
Rating:
5.0

Very good customer service

danny mcgary  |  First Impressions 
Rating:
5.0

I would like to thank everyone on the help with my move out. Stacey was very helpful.

DEBBIE CLINARD  |  Overall Experience 
Rating:
5.0

All was good very friendly and very helpful and answered all questions the last running this place is amazing and probley the best service I’ve ever had with any uhaul

john mobley  |  Overall Experience 
Rating:
5.0

Super smooth transaction and exceptionally friendly and helpful staff.

Paula Calaway  |  Overall Experience 
Rating:
5.0

Great Place !

John Prosser  |  Overall Experience 
Rating:
5.0

This team does an excellent job - from the Manager to your tech that installs hitches.

William Tardy  |  First Impressions 
Rating:
5.0

Very nice, professional people. I felt safe and secure storing my items at this facility.

Heidi Brady  |  Overall Experience 
Rating:
5.0

The young lady that assistedmy husband & I was very nice, patient. When we came back she was so helpful when we were stressed & trying to decide what size unit to rent...please thank her again for us.

amanda schultz  |  First Impressions 
Rating:
5.0

Good experience

Kevin Burris  |  Overall Experience 
Rating:
5.0

Wow! Dealt mostly with Cassie. Exhausted from moving and the 2 day trip I could hardly think anymore. Come to find out I didn't have to. Cassie was on it, was like she had 90 yrs of experience.

WILLI PEPPEL  |  First Impressions 
Rating:
5.0

Easy access and very friendly staff.

Brian Caligiuri  |  First Impressions 
Rating:
5.0

staff was very helpful

loraine ragsdale  |  First Impressions 
Rating:
4.0

Overall great experience at the S East St U-Haul location. Facility and unit were clean, availability was great, and the process was smooth.

Erin Dawson  |  First Impressions 
Rating:
3.0

Only problem I had was trying to contact Charles Short I have left several messages he NEVER return any. So I'm hoping I don't get a payment taking off my card

felicia fitzpatrick  |  Overall Experience 
Rating:
2.0

I receieved an e-mail that my UBox had arrived at the location & a follow up email that payment had been run. No one reached out to me to inform me. Once we showed up, we had issues accessing the box.

Nichole flynn  |  Overall Experience 
Rating:
5.0

Knowledgeable and friendly staff. Very affordable and security is top of the line.

Chuck Short  |  Overall Experience 
Rating:
5.0

A+

Jason Camarillo  |  First Impressions 
Rating:
5.0

They were so helpfull and on time.

Julia Navarete  |  Overall Experience 
Rating:
5.0

Na

Jeff Szablak  |  Overall Experience 
Rating:
1.0

This is my first time using U-Haul for storage and I would never do it again I was treated very poorly brushed off at times constantly calling customer service for help and at one point disrespected.

Leslie Wafford  |  Overall Experience 
Rating:
4.0

Overall I good experience. My only complaint is the wait times. Most of the time that I would stop in the office there would only be one person working in the office with a line of customers waiting.

JANET VASQUEZ  |  Overall Experience 
Rating:
5.0

Chuck and the rest of his staff were extremely friendly and helpful. When my lock froze, his staff got me in my unit within minutes. Would definitely recommend and/or use again if needed!

Marianne McGuinness  |  Overall Experience 
Rating:
5.0

Chris was incredibly helpful every step of the way!

Mycal Gresh  |  Overall Experience 
Rating:
5.0

Your bay door always stayed open the manager at this location is very awesome You had a couple customer service people that could work on their account better than that the manager there does a

Stacy and Greg Featherstone  |  Overall Experience 
Rating:
1.0

I Hate UHual They Stole All My Things And Charged Me 400 Dollars For The Rest Worst Experience Of My Life So I Wouldn't Recommend Them To Anyone Or Anything

treveka johnson  |  Overall Experience 
Rating:
4.0

Staff was always willing to be of service and addressed issues quickly.

MARSHA ROGERS  |  Overall Experience 
Rating:
5.0

Customer service was Excellent!!!!!!!!!!!!!!

Larry Liner  |  First Impressions 
Rating:
4.0

No comment at this time

LETA/ Justin BENNETT  |  Overall Experience 
Rating:
5.0

The rental process was quick and easy.

Robert Gagle  |  First Impressions 
Rating:
5.0

I can not recommend anything that you obviously haven't already thought though and implemented. Keep up the good work.

Leamon Lanham  |  Overall Experience 
Rating:
5.0

Chuck & the gang are always on top of it!

Randal / Nedra Gentry  |  Overall Experience 
Rating:
3.0

The sliding latches are a pain! 10 mins each time to try to slide it just right while stepping on the handle to try to line it up. Other customers had problems too they said. Dust from ceiling fell

Jill Whitaker  |  Overall Experience 
Rating:
5.0

None

Shannan Bell  |  Overall Experience 
Rating:
5.0

Well clean and good employees thanks for y’all time.👍🏾

sedrick bassett  |  Overall Experience 
Rating:
1.0

I wouldn't recommend this facility because I paid cash for a payment and three days later they hit my debit card for the same amount without authorization and then said it could be 30 days to return.

Tresia Trivett  |  Overall Experience 
Rating:
4.0

Upon move out noticed mouse droppings on my stored items, it was pretty widespread

Oladipo Odubogun  |  Overall Experience 
Rating:
2.0

Staff was rude quote was way under cost

Carla Streeval  |  Overall Experience 
Rating:
2.0

Facility and security good. Service was quite poor. Move the boxes for sale so that a line can form. Agents need to be eager to help. When 5+ ppl in line, no agent should be doing sales calls.

Michael Scott  |  Reservation 
Rating:
1.0

Terrible

KAREN FIELDS  |  Overall Experience 
Rating:
5.0

Very good they said I will get one month free

JENNIFER CHADWICK  |  Overall Experience 
Rating:
2.0

Employee’s abrasive and fast delivery of terms were hard to follow so I had to ask several questions. Door to unit is extremely hard to open and latch sticks and very hard to loosen.

Jill Whitaker  |  Reservation 
Rating:
4.0

good delivery driver

david neiman  |  Overall Experience 
Rating:
2.0

I had to wait in line for over 40 minutes with only 2 people in front of me. Very short staffed.

Shawn Holsapple  |  Reservation 
Rating:
3.0

No light,you have to buy a lock.

Beverely Harris  |  Reservation 
Rating:
5.0

It’s was a pleasure working with you guys

Johnny Ramirez  |  Overall Experience 
Rating:
5.0

wish they had elevators in the building

keith ford  |  Overall Experience 
Rating:
4.0

Nothing else to say

Bruce colville  |  Overall Experience 
Rating:
4.0

Good

RANAY RADFORD  |  Overall Experience 
Rating:
4.0

Thank you for having a great facility for my storage needs.

ERICA WOODS  |  Overall Experience 
Rating:
3.0

I never was sent any emails says when I was losing my storage I was sent one email when I rented the storage and this one I am responding to

Vonda Staten  |  Overall Experience 
Rating:
5.0

Very convenient. I appreciate getting one month free - that makes moving houses much easier. Would definitely store again if I needed it.

Darby Miller  |  Overall Experience 
Rating:
5.0

Smooth process from beginning to end. Thanks!

Mark Gibson  |  Overall Experience 
Rating:
5.0

They were very helpful the atmosphere was very clean and controlled room temperature I would suggest and recommend this place is to everybody U-Haul is in excellent company and they had a very good st

Alice Piceno  |  Overall Experience 
Rating:
5.0

Easy to do business with

Helen Whitney  |  Overall Experience 
Rating:
4.0

The service was great. Thank you very much for your help getting into the area.

ANTHONY BOWERS  |  Overall Experience 
Rating:
2.0

Service was awful... Some we friendly like the guys outside in was rude.

Renee Jay  |  Overall Experience 
Rating:
2.0

I reached out to the facility several times and never received a call back concerning my storages. I reached out directly and several times. I live out of state and tried to remedy he situation.

CRYSTAL BURKS  |  Overall Experience 
Rating:
3.0

Great experience

corey lyda  |  Overall Experience 
Rating:
4.0

Clerk didn’t end storage agreement on the day I requested.

CORTINA THURMAN  |  Overall Experience 
Rating:
5.0

Very professional..great to work with

Beverly Drummond  |  Overall Experience 
Rating:
5.0

Always busy could use more help maybe

Debbie Edlin  |  Overall Experience 
No reviews have been submitted for this location.

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