Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great work, made it easy to check in and get out of there quickly so I could get my work done for the day.
Ryan Rehmeier
Rating:
4.0
Great service Would rent here again
Gwen McAndrews
Rating:
5.0
Customer did not leave a comment.
Kaleena Winterberg
Rating:
5.0
Speedy drop off.
Shawn Nilius
Rating:
1.0
The truck that i reserved a 26 ft.. had a check engine light on... when i spoke to the lady at the counter she told me it was just a sensor and that itd probably be fine... refused to give me one of the other 5, 26 ft trucks that was there.. told me that only thing she had available was a 20 ft truck.. this resulted in multiple trips... not happy about it...
When i returned the 20ft truck the next morning... all 5 of the 26 ft trucks was still there none had moved.. even though the lady told me they had all been on reserve..
Jeff Marlow
Rating:
5.0
Service was efficient, timely and well-organized. The U-haul attendees who assisted me were kind, courteous and quick.
Ylonda Cuffie
Rating:
5.0
Maybe relocate some of the boxes up by the front door so customers can see the counter.
Laura Brewer
Rating:
5.0
Customer did not leave a comment.
carlotta Conkiln
Rating:
3.0
Customer did not leave a comment.
Valerie Jenkins
Rating:
4.0
Customer did not leave a comment.
Paul Allison
Rating:
5.0
DJ is a friendly, hard-working and helpful store manager. He provided necessary help and guidance in getting us set up and on our way.
STEPHEN SIMMER
Rating:
3.0
I had the truck for an hour. We drove 13 miles total and got charged for 2 gallons of gas. I didn't even use two gallons of gas and still got charged for it.
Jennifer Bessman
Rating:
2.0
Customer did not leave a comment.
Jake Baker
Rating:
5.0
Customer did not leave a comment.
matthew larsen
Rating:
5.0
Customer did not leave a comment.
Kim Whitmore
Rating:
5.0
Customer did not leave a comment.
RANEKA SANDERS
|
First Impressions
Rating:
5.0
They were extremely helpful and made sure I got the correct size of trailer I needed. He went above and beyond to make sure my trip was a success.
Elizabeth Buchholtz
Rating:
5.0
Customer did not leave a comment.
Daren Owens
Rating:
4.0
Customer did not leave a comment.
Eugene Carver
Rating:
5.0
Keep doing what you’re doing! Awesome people at this location.
alfredo orozco
Rating:
4.0
Customer did not leave a comment.
Nicholas Vogel
Rating:
5.0
Customer did not leave a comment.
Linda Wood
Rating:
5.0
Very good customer service 🤙
Kenenth Gonsalves
Rating:
4.0
Your app is a complete fustercluck. Taking me in circles and giving incorrect information. And very, very, slow. The in store service is the only reason I would go back. I did appreciate the convenient location.
Doug Wilson
Rating:
3.0
Truck was not swept out and dirty also had ramp broke and something like liquid leaking from wheel
sandra thompson
Rating:
5.0
The truck was fantastic. The car dolley was a little sketchy. One of the ramps was held in place by a piece of wire ran through the grates instead of a locking pin so it shook a lot more and didn’t feel nearly as secure. Customer service was excellent. I
Cameron Marsh
Rating:
5.0
Customer did not leave a comment.
Tawanda Mundell
Rating:
3.0
Service was good. Trucks were pretty old and no radio, which sucks.
Bradley Freeman
Rating:
5.0
Keep doing what you're doing. The customer service is definitely top notch!
Terence Major
Rating:
5.0
I like the welcoming atmosphere
Justin Kalunga
Rating:
4.0
Customer did not leave a comment.
Chris Werner
Rating:
5.0
Derrick is a good manager and works hard. U-HAUL is lucky to have him.
Howard Freeman
Rating:
5.0
Customer did not leave a comment.
Inga Smith
Rating:
5.0
Customer did not leave a comment.
David Walker
Rating:
1.0
Customer did not leave a comment.
Bhajan Aulakh
Rating:
5.0
Customer did not leave a comment.
Michael Santos
Rating:
4.0
DJ the General Manager was there by himself and did a Fantastic job
Bryan Stout
Rating:
5.0
Customer did not leave a comment.
Darrin Johnson
Rating:
5.0
Nothing
Kelly Heinkel
Rating:
5.0
All staff were friendly, courteous, knowledgeable, and down to earth! Went back to the location twice in a short period and had the same experience both times!
Nichoelle Debrouse
Rating:
1.0
The drop-off line was far too long. I was the only person there in the morning which leads me to believe they failed to do any check-ins the day before. Not only was the check in too long I was hanging out on the street with a trailer and they didn’t even offer to move the line forward for me to pull in. Additionally I had filled the tank to the required 5/8 and the scammed me and said my tank was only 1/2 full which they charged me an additional 8 gals of fuel cost. Very unprofessional and unacceptable considering the vehicle I was given was not performing well and the headlight wasn’t working.
Tyler Rien
Rating:
5.0
Customer did not leave a comment.
Sean Dalby
Rating:
5.0
Your staff was amazing! Thank you so much 💓
Kathryn Ferber
Rating:
5.0
Tener personal que hable español también! Fuera excelente
Guillermo Canizales
Rating:
5.0
Customer did not leave a comment.
Sharon Murphy
Rating:
5.0
customer service was excellent
alena thomas
Rating:
5.0
Customer did not leave a comment.
James Cossitt
Rating:
5.0
Customer did not leave a comment.
Matthew Johnson
Rating:
5.0
Great service!! Friendly staff. I was in and out pretty quick. I appreciate it. Thanks so much!!
Johnny Elzey
Rating:
5.0
Customer did not leave a comment.
Michelle Newman
Rating:
5.0
DJ, at your 14th street Des Moines,Iowa location was wonderful. So helpful and accommodating. And Alana at the 40th Ave in Denver, Colorado location also made sure that I was well take cared of!
Big shout out to both of them and all of the U-Haul team members. Thank you!
Alunda Riggins
Rating:
5.0
Nothing
Carmeltia Martinez
Rating:
3.0
Customer did not leave a comment.
Mackenzie Metier
Rating:
5.0
Customer did not leave a comment.
Scott Smoldt
Rating:
4.0
Dolly was covered in snow and straps frozen. Weather has been horrible so not complaining but they could have possibly made effort?
Any chance any lower rate or refund. 24 hr rate and I had it for under 3 hr. I know if I went over I would get dinged or if someone came to rent it before my 24 hr time it would go out again? Thank you
Larry Kjellsen
Rating:
5.0
DJ was great and very helpful.
Crystal Poukner
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Amy Jones
Rating:
5.0
Customer did not leave a comment.
Robert DeMate
Rating:
5.0
The dolly hadn't been returned when I came to pick it up. Right away DJ was on the phone tracking it. It took just a few minutes for it to arrive at that point. But then the computer went crazy with my reservation. He and his coworker (I didn't get her name) had to of troed over a dozen times before I was able to leave. They kept conversation fun and light hearted making the wait and malfunctioning technology bearable.
Bridget Bettey
Rating:
4.0
Truck 60 miles away wouldn't go above 60 and shut off the od shut off had service light on
JASON Bailey
Rating:
4.0
Customer did not leave a comment.
Christopher Linn
Rating:
5.0
Customer did not leave a comment.
Carla Harris
Rating:
5.0
Counter was a little crowded with moving stuff, but that's what they do.
Charles Lincoln
Rating:
4.0
Customer did not leave a comment.
Steve Reinders
Rating:
5.0
Not a lot room to turn around. Lot was very full with equipment. Ladies let me leave right up by door and drop it off
Carla Johndon
Rating:
5.0
Customer did not leave a comment.
Tim Gunderson
Rating:
5.0
Customer did not leave a comment.
Marla Fowler
Rating:
5.0
Not sure, but I can tell you that the person to help us out it was really helpful and professional.
Jessica Mattei
Rating:
5.0
Customer did not leave a comment.
Devon Moody
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEVIN TURNER
Rating:
3.0
Customer did not leave a comment.
WILLIAM PRATT
Rating:
3.0
They told us the vehicle was full of gas. When we got in it was three quarters. Then they tried to say that we drove a hundred and twenty miles. We drove 60. We filled the gas tank to above 3/4. They did Credit as two gallons. $8.50. Call the manager. She finally did credit us down to 60 miles. But I haven't seen the refund yet.
Shonna Leiker
Rating:
3.0
Customer did not leave a comment.
Marquisha Carpenter
Rating:
2.0
The second time I had to rent a truck I had the rental all set and paid for but when I went to pick up the truck I was given completely different amounts and totals so I called the number I had called to set it up then all of a sudden they had the same info that I had been given so not sure what was going on with that but made me wonder if they simply didn't know their business or was trying to pull one on me. Also just my own opinion; you are offered free month rental on a storage unit but if you already have a storage unit you don't get a month rental free. That just doesn't seem fair.
carol duede
Rating:
5.0
Customer did not leave a comment.
Joshua Zayzay
Rating:
5.0
Customer did not leave a comment.
WILLIAM ROLOFF
Rating:
5.0
Customer did not leave a comment.
Tiffany Smith
Rating:
4.0
The staff was helpful but the system to schedule and pay for my rental was not- took 45 minutes and still didn’t work
tammy major
Rating:
5.0
Customer service was great, the folks working the desk were polite, personable and informative. Thank you.
Bryce Taha
Rating:
5.0
Customer did not leave a comment.
Weston Dailey
Rating:
5.0
Customer did not leave a comment.
TERRIE FERGUSON
Rating:
5.0
They're all very professional and considerate and have helped me in many different ways. I'm so grateful I chose U-Haul and yes I will recommend it and I have many times to other people thank you guys very much
Rich Davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALEX WILSON
Rating:
3.0
DON'T LET CUSTOMERS RESERVE TRUCK PICK UP AND DROP OFF LOCATIONS IF YOU REFUSE TO LET US PICK UP AND DROP OFF AT THOSE LOCATIONS!!!! Uhaul is great at telling you to drive an extra 40 minutes to pick up a truck even though you reserved one at a different location. Then, they might not let you drop it off at your RESERVED location, instead asking you to drive even further, pay for more miles and gas, to return the truck to a different location on the day you're MOVING, which is the whole point of getting a uhaul. Y'all need to redo your system, seriously frustrating stuff
David Wade
Rating:
3.0
Would have been nice to know where to put the truck when I came back. I had to move it from where it was after I went inside. They told me a 20 minute wait but then a guy cane out and check me out.
LARRY WEST
Rating:
3.0
The people who checked me in and out were helpful and friendly. The truck did not have a dolly or blankets. It worked ok, but was very scraped up on outside. The lot was crowded and undersized...not as bad as Merle Hay location, but not nearly as good as Waukee store.
William Krier
Rating:
5.0
Amazing customer service at this location!
Chad Mills
Rating:
5.0
Everyone was friendly, helpful and great attitudes!!
Felicia Hall
|
First Impressions
Rating:
4.0
Very good, helpful employees
ERROL CRUMLEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shirley Smith
Rating:
4.0
The pickup process was quick and easy, but the truck we rented, which was the only one available, smelled heavily of cigarette smoke. We would’ve canceled the reservation if it we weren’t on a tight deadline. Otherwise, everyone was very kind and helpful.
EMMA MURRAY
Rating:
4.0
Customer did not leave a comment.
Jacque Wilbur
Rating:
5.0
Overall excellent experience. Turn key and easy. Thank you!
Deborah Lynch
Rating:
5.0
Customer did not leave a comment.
Roland Staker
Rating:
5.0
Efficient, helpful and friendly staff. Convenient location with lots of equipment and supplies.
Lisa Erb
Rating:
5.0
Customer did not leave a comment.
La Conda Obie
Rating:
5.0
Customer did not leave a comment.
sharon jors
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Howard Sharp
Rating:
5.0
The staff at my local U-Haul center on 14th are great, the GM is right on top of things
Michael Santos
|
First Impressions
Rating:
5.0
The check-in guy was very fast and very personable.
Aaron Norgrant
Rating:
3.0
Customer did not leave a comment.
Allan Waweru
Rating:
3.0
There are a lot of rental vehicles on the lot so there is not much parking. I did the rental online, I did not have to go into the building or interact with anyone. It was a simple process. At delivery the staff was very friendly.
KERRY SHERIDAN
Rating:
4.0
Customer did not leave a comment.
Jason Akers
Rating:
4.0
Customer did not leave a comment.
Udell Mentola
Rating:
5.0
Great service, they were quick with helping me get what I needed. I was in and out within 15 minutes. Great place to rent from on se 14th st in des moines iowa
Earl bosteder
Rating:
5.0
Customer did not leave a comment.
Dennis Bell
Rating:
5.0
Nothing. Staff was fun and helpful. Truck was good. Keep it up!
Bruce Simonton
Rating:
5.0
Customer did not leave a comment.
kezia williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
laura archer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerald Deal
|
Overall Experience
Rating:
3.0
The car that needed to be towed was a real inconvenience to everyone that had business there. it had been there for 2 days apperently. It looked as if the lady and her dog were living in the halls.
julie mcallister
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sydney devan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Danielle Cheatom
|
Overall Experience
Rating:
5.0
Just a little expensive!
BRAD ROBBINS
|
Overall Experience
Rating:
5.0
Not sure if you are aware, but it looked like someone was living in the space across from ours
Carolyn Kapler
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
devon glenn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nicole myrick
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
julie mcallister
|
First Impressions
Rating:
5.0
All staff/crew/associates are always there to help any and all customers
Candy Fleming
|
Overall Experience
Rating:
5.0
Everything was extremely convenient and the staff was most accommodating. They made moving and storing a much less stressful experience. This facility was very efficiently ran and due to the friendly staff made the operation flow smoothly. Again I would like to make a commendation to the group at U-Haul Moving and Storage at the Southeast 4001 SE 14th st in Des Moines Iowa.
wayne nelson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
devon glenn
|
First Impressions
Rating:
5.0
Excellent and clean storage and very nice staff.
Kendell Frescoln
|
Overall Experience
Rating:
5.0
Needs to be 24/7
tanya fazzio
|
First Impressions
Rating:
5.0
Place I went. Was the the model of efficiency. Staff was quick and very knowledgeable. From what I saw on all kinds of different jobs. And were just pleasantly human.
Ronald Sherwood
|
Online Move In
Rating:
5.0
I received a supervisor level of customer service from Candy, that is very hard to find these days.
paul solis
|
First Impressions
Rating:
5.0
Excellent customer service from Candy. Thank you.
paul solis
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ryan stratton
|
Overall Experience
Rating:
5.0
0
William Carlos
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Latrisha Martin
|
First Impressions
Rating:
5.0
Candy was super helpful! Went above and beyond to accommodate us.
Dave Zine
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cathy johnson
|
Overall Experience
Rating:
4.0
Not use to storage unit not having lights in them. Didn’t really like that.
ALICE SECKINGER
|
First Impressions
Rating:
5.0
Everyone one that works there are helpful, friendly, and pleasant to be around.
tanya fazzio
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
darci legg
|
Overall Experience
Rating:
5.0
Great location and staff!!
Kimberly Medina
|
Overall Experience
Rating:
5.0
Very professional and Kathy is a great Manager, and her staff is well informed on the process especially for businesses. Great job!
Aspire Brand s INC
|
Overall Experience
Rating:
5.0
Very friendly staff.
Affordable prices.
tanya fazzio
|
First Impressions
Rating:
2.0
I was told extension cord was ok to use since units had no lights in them. One day I was in back of my full unit when my extension cord got unplugged and thrown down and then my cries for help went unanswered. I was all alone in my dark unit with zero light. I was immediately worried of beaking a leg or falling on something. I'll never come back to this one. I also had gotten that unit because I wanted climate control and they put me on the side that wasn't.
Jon Lucas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
taylor brugioni
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jessica Culotta
|
Online Move In
Rating:
5.0
Thank you for a clean and secure place to store my things. Customer service was always helpful over the phone as well as at the facility. I still have a family member utilizing one of your units and she is happy as well!
MEREDITH HERLEIN-ROLOW
|
Overall Experience
Rating:
4.0
Satisfied
sharon jors
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amber Ferriss
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Swity Weah
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janine perrin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STANLEYJEROD BAKER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Joshua bonell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denise Weir
|
First Impressions
Rating:
1.0
I order my truck and storage was told on the website when I made the reservation I would receive 1 month free and then when I get there I was advised payment wasn't to be taken and had to redo all the info again with rep at location then asked about the free month and I was told it was unavailable but I got an email stating I could today. Oh not to mention 1535 was given first it was already rented but I went off YOUR WEBSITE about the size and there is NO WAY that size is a 1 bedroom. All I got was an apology not good enough. I'm canceling my unit and finding a new unit with a different company. Only good thing was they discount the desposit when I picked it up my truck.
Amanda Weiss
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Aushanay Gamblin
|
Overall Experience
Rating:
5.0
Lori and Kathy have gone above and beyond when helping me with my storage needs. Thank you for the excellent service!
SUE EVERETT
|
First Impressions
Rating:
5.0
Staff is wonderful thanks Lori!
Elysia Glenn
|
Overall Experience
Rating:
5.0
The staff at the SE 14th St. in Des Moines, Iowa are very friendly and clearly answered all my questions and concerns. It is nice to have helpful pleasant staff.
CINDY PESCE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeremy Thompson
|
First Impressions
Rating:
5.0
This Des Moines location definitely has been thee best ever it shows that there is still good hearted people that’s truly genuine. I did a one way service and it was a technical error with the wrong pricing, however Ms.Kathy and her crew showed professionalism, down to earth, very helpful
Thank you again Ms. Kathy
Taneesha Morrow
|
First Impressions
Rating:
5.0
I could not ask for a more pleasant experience. Everyone was so helpful, well beyond the call of duty. I think they know how stressful moves, storing, etc. can be and they took so much of that away. I would go no where else and I recommend your service to everyone I know.
jeanne wheeler
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Janicqua saunders
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KITARA COX
|
Overall Experience
Rating:
4.0
The only bad thing that I had a problem with was not e.mploys should beretreained cu. We nevergot behid
Harlen Madison
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ARLETA FOSTER
|
Overall Experience
Rating:
5.0
Love the staff amazing ppl
Candy Fleming
|
First Impressions
Rating:
4.0
The units need lights. Very dark which makes more difficult to find what you are looking for.
Deborah Lamkins
|
First Impressions
Rating:
5.0
Excellent service all the way around at this U-Haul! Thanks!
J L Mercer Klimowski
|
Overall Experience
Rating:
5.0
The entire staff at this location is very friendly and helpful. Kathy and Jennifer are awesome and they truly know how to serve their customers!
Jodi Thompson
|
Overall Experience
Rating:
5.0
Kathy the general manager went above and beyond to assist me. I would highly recommend this location.
SUE EVERETT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brandy Doyle
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOE PINEGAR
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Aisha Newsome
|
Overall Experience
Rating:
5.0
Na
Amber Miller
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
antonio brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Todd Mentzer
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
CHARLES RIFE
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
janelle wolfe
|
First Impressions
Rating:
5.0
Great ladies. Great services. All good.
Lolita King
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ARLETA FOSTER
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Kevin Helton
|
Overall Experience
Rating:
4.0
No elevator, I've had some really heavy objects to move, could have by myself, but no elevator !
antonio brown
|
Overall Experience
Rating:
4.0
Southeast 14th street best facility in the city !
antonio brown
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
linda ross
|
Overall Experience
Rating:
5.0
100% Great
TAMMY ROBINSON
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
arnesha dennie
|
First Impressions
Rating:
5.0
Kathy was fantastic
Smooth and convenient transaction in few minutes. Kathy, keep up the good work
Jigar Kiritkumar Dave
|
First Impressions
Rating:
5.0
Very nice and helpful 👍
Steaven Shultice
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ryan stratton
|
First Impressions
Rating:
4.0
I was charged for the free 1 month rent and still have not heard back regarding a refund of the "free" unit.
Valerie Graves
|
Overall Experience
Rating:
3.0
That parking lot sucks so very much. I had a load of stuff on a cart tip over and I had some stuff broken. Elevator would be nice to.
Jon Lucas
|
Overall Experience
Rating:
5.0
Staff was amazing with helping get another storage unit set up since we didn't have enough space in our 1st unit. We didn't want to have to be far from the 1st unit and she was very helpful and patient. They were so busy but she didn't not rush the process and made it so much easier than trying to figure it out online!!!
MELISSA NEWELL
|
Online Move In
Rating:
5.0
Pretty good storage other than the warped floor boards that make it hard to swing the door all the way open without making a sound that hurts my ears.
Robert Shea
|
Online Move In
Rating:
5.0
Kathy and her crew are awesome people! We had a very stressful move from Waterloo and they went above and beyond to make things right for us! Kathy deserves great recognition on how this store operates! Thank you for being so great!
Kristen Freeney
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer Millard
|
Overall Experience
Rating:
5.0
Was awesome experience thank you and the staff
tyrone gilham
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
david whitmore
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Terri Cooper or Mckenzie Brooks
|
Overall Experience
Rating:
5.0
I love the workers andKathy is a amazing GM one of the best I've met, my storage is easy to access and I love the fact that it's inside I've used storages 2 other times in the past at storage mart I like U-Hauls the best and lori does a Amazing job with assistanting me with any of my needs and answer's all my concerns or questions I had! I'm very satisfied with my unit and the staff who assist me when needed. Thank you for your service your providing to me candy F
Candy Fleming
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ADAM NOETHE
|
Overall Experience
Rating:
5.0
I never worried about anything, I knew our items were safe and secure with uhaul storage. I highly recommend them.
TERESA HODGE
|
Overall Experience
Rating:
5.0
The only drawback I have is with the size descriptions. What you say would fit a studio/1 bedroom would more likely be an oversized storage closet. It was very misleading. Unless you had no furniture. I love the climate control.
SUE EVERETT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Juan Alonso
|
Overall Experience
Rating:
3.0
Kathy is great.
PLEASE FIX PAYMENT ON THE WEBSITE. IT'S NOT TAKING CREDIT CARDS.
TARA WENDELL
|
First Impressions
Rating:
5.0
A+++++. I’ll always bring my business to Uhaul.
Ralph Cromley
|
Overall Experience
Rating:
5.0
The unit was very clean, always accessible, and the staff were helpful when needed. Online payment system was also convenient.
Blake Schneider
|
Overall Experience
Rating:
3.0
I recommend people to go there but until I went to pay with cash at the end to close out my storage until this Angela girl give me a fake receipt and went back to close out and the store manager goes that was a fake one and I said I had to make her go back on the cameras to look back and told them everything step-by-step and told her what was going on that day and they had to go back and tell the girls girls what was going on I always deal with the same girl but she was not there I was pretty messed up and now I have to go backOver there after two weeks of getting letters in the mail saying my thing is not closed out saying I still owe $134 to U-Haul is getting ridiculous because it’s not cleared up yet a waste of time for me to drive over there and get this cleared up no I think they should reverse me for something I have to go clean up their mess because this girl did not put my money in the drawer and make a payment on my stuff but they have to go back to cameras
Michelle Hodges
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEPHANIE SMITH
|
Overall Experience
Rating:
5.0
The staff at Des Moines 14th st. Went far and beyond their duties to make my experience great. The phone scheduler need to be fired or u-haul needs to change it's policies with phone ordering. Norfolk VA. Janaf office are no help for all the money a person spends.all they say when you ask for help hooking up is it's not their job.everything I ask for,I didn't get,and I was assured it was there.overcharged,quoted one price after adding up everything then get there and the price is 400 more then they tell you this is what you ordered.at the janaf office they said do you want it or not, terrible business practice just when you need it,I'll never use y'all business again. "Robbed without a gun in broad daylight".
STANLEYJEROD BAKER
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Decarlos Dixon
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jontae dominique waiters
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MELYNDA MCFARLING
|
First Impressions
Rating:
5.0
LIFE SAVER!!!!!!
Elysia Glenn
|
First Impressions
Rating:
4.0
Whoever was previously in charge had led me to believe my unit was cleaned out and all items lost early into my lease. When the current manager called me and told me that it was still there, waived the month between when I was told it was gone and when he was reviewing records, and made it very easy for me to continue the lease. If not for him I may have lost several momentos and personal items that are important to me. Clean out was easy and it was quick getting out of the store after. Overall its been a good experience. No signs of anyone trying to get into the units, it was tyically clean and quiet inside.
Carley Yoder
|
Overall Experience
Rating:
5.0
Very friendly staff at check in and fully explained contract and rules.
CARLA CLARK
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DALE HEINZER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
frederick jones
|
Overall Experience
Rating:
5.0
Had personal problems going on and Lori came to the location to help
resolve. Was very patient and went above and beyond her job to
help me.
donna davis
|
First Impressions
Rating:
5.0
Good service for mankind
Timothy Hudson
|
Overall Experience
Rating:
3.0
It was pitch black in the unit. If it had lights, I’d provide a better rating.
The staff was always very nice. It was secure and clean and well maintained.
The unit was accessible and my items were well and safe and no issues arose. My only issue, again, is that I wish it was better lit.
Kelly Bodnar
|
Overall Experience
Rating:
5.0
The staff on SE 14th Street in Des Moines Iowa went above and beyond to help me...
beckie white
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
raichel randall
|
First Impressions
Rating:
5.0
The girls in the drs Moines office are the bomb!! I don’t know about other Uhaul, but these girls are exceptionally customer service oriented and go the extra mile. The new girl is wonderful!! Thank you to all of you!!
ALISOUN GANOE
|
Overall Experience
Rating:
5.0
I had a great experience! Everything went quickly when I checked in so I was able to start moving right away. The staff was extremely help full and made everything easy to understand. They additionally took extra effort to locate an open storage unit closer to the door for me due to having a disability.
Justin Christian
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tyia Campbell
|
Overall Experience
Rating:
5.0
I just want to thank the manager. She was amazing. She was helpful, friendly and supportive. She is an asset to U-Haul.
REBECKAH WHITE
|
Overall Experience
Rating:
5.0
Staff is extremely helpful and kind. We were late to drop off our uhaul and they didn’t mind at all! More business should be understanding like this. Very clean and well kept facility
SHAUNMICHAEL HICKENBOTTOM
|
First Impressions
Rating:
5.0
Staff was very helpful in explaining everything that I needed to know about my rental. Excellent staff.
Craig Bieber
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Craig Bieber
|
First Impressions
Rating:
5.0
Wendy, Lori, and another woman were very helpful . Better than most Uhaul places.
ALISOUN GANOE
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
vernice kemp
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kristy steltzer
|
Overall Experience
Rating:
5.0
Great customer service
Stephen McChesney
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephen McChesney
|
First Impressions
Rating:
5.0
Wendy is top notch in Customer service.so great to work with her 2 days in a ROW
MEREDITH HERLEIN-ROLOW
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Kelly Alloway
|
First Impressions
Rating:
5.0
Staff very helpful in advising that first month is free and that no charge would result from short term storage.
brent appel
|
First Impressions
Rating:
5.0
No comments
Jesus Alvarado
|
First Impressions
Rating:
5.0
Kathy is really good at her job. She can take care of three customers at once while making each one feel important.
Tammy Gridley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patty Vivone
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Rocci Shields Porter
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Gregory Sisney
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DONTE FAIRMAN
|
Overall Experience
Rating:
1.0
I am still waiting for my phone call and my refund! Worst customer service in store ever! I will NEVER use uhaul again. The treatment I received in your facility on NE 14th street will assure myself or friends and family will go elsewhere for our needs
Deborah Wilson
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Cassandra Houlson
|
Overall Experience
Rating:
3.0
I like everything except one thing the spirit level, that is only painful, I have some staff is very difficult to take up.
MASROOR HASAN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Amanda Grife
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RONALD BATES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kathy Brown
|
Overall Experience
Rating:
5.0
Thank you all of you where real friendly and helpful
sherra cerrato
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
charrise fairman
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MARVIN GRACE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KELLY ARENDS
|
First Impressions
Rating:
5.0
The ladys that was there were very friendly and helpful.
JUSTIN MEAD
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BREON MERRETT COOK
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Blake Schneider
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Deaonda Bradley
|
Overall Experience
Rating:
5.0
Fullfield all my needs vary excellent
John Brandon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ryan Clemetson
|
Overall Experience
Rating:
3.0
I didn't even end up using the storage. Staff was friendly but overall communication wasn't what I expected.
NANCY GIFT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathy Brown
|
First Impressions
Rating:
1.0
The manager was very unprofessional and rude. My unit end up getting mice from someone who brought them in the building for the third time. An Uhaul
employee informed me that it was the third time that the building had mice.
choyce jackson
|
Overall Experience
Rating:
5.0
Had my things in storage for over 3yrs every body was nice
jeffery ray
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
andre bundy
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Damon Ward
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lynne Cownie
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
charrise fairman
|
First Impressions
Rating:
4.0
When renting did not tell me no elevator and stairs up to unit - bad
Tim McGuire
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicole Sparks
|
Overall Experience
Rating:
2.0
Called 8-10 times and loop to call center. No phone call back....had to go to the office personally. See notes from staff at local and call center. Really frustrating, especially since I have been a customer for over 5 years.
RYAN Rehman
|
Overall Experience
Rating:
1.0
They decided to charge me extra money after I left. This place is awful
sam poole
|
First Impressions
Rating:
5.0
Only comment I have is I was overcharged few weeks ago and the issue is still not resolved.
Talked to several people and plan on calling again.
Need immediate refund of the overcharge on miles.
Richard Berning
712-830-2366
I have contacted them is why I am taking this step
Will call again tonight but need this taken care of.
I given it enough time already
Richard Berning
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica Byers
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nadina Schulte
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gunther Hildreth
|
Overall Experience
Rating:
5.0
None
KENNESHA WOODS
|
First Impressions
Rating:
5.0
I arrived early evening from St Louis area with 25' truck and transport. Staff (especially Kobe and Bailey) were exceptional in getting my car ready to get off transport, as well final details. :)
Nadina Schulte
|
First Impressions
Rating:
5.0
Great place
Holly Baker
|
Overall Experience
Rating:
5.0
Great food, great service, I cannot say enough! Love that place!
Paul Nagla
|
Overall Experience
Rating:
5.0
Great experience
William Kuebler
|
Overall Experience
Rating:
5.0
Very curtious and helpful
denis mason
|
First Impressions
Rating:
5.0
The Manager, Bailey, was great. She was very helpful in answering my questions and I appreciate her willingness to assist me with my deliveries.
Tim Swesey
|
First Impressions
Rating:
2.0
I was not satisfied with the matter in which the storage I book wasn't the one given to me. My experience with U-Haul was very unfortunate.
Emmanuel Pah
|
Overall Experience
Rating:
3.0
Regarding the lighting, halls very well lit, do believe lighting needed inside the units.
Sharon Beakler
|
Overall Experience
Rating:
5.0
I had my storage almost 4 1/2 years. Never a problem with the nice people on Sout East 14th.
TASHA ALLEN
|
Overall Experience
Rating:
5.0
Great Customer Service!!
Rafael Gonzalez
|
Overall Experience
Rating:
5.0
Overall great experience
tarmell lacklend
|
Overall Experience
Rating:
3.0
NICE STORAGE FACILITY, CUSTOMER SERVICE WAS NICE, NEED AIR CONDITIONING IN THE ACTUAL STORAGE UNITS.
joann morris
|
Overall Experience
Rating:
5.0
Emma provided us very good customer service. We appreciated her thoroughness and professionalism.
Mark Sears
|
First Impressions
Rating:
3.0
The staff were not friendly about 90% of the time. They do not work with you at all if you have problems
.I spent around $3,000 in a year in all & still crappy service!
cheryl thompson
|
Overall Experience
Rating:
5.0
Made a sort of stressful day for we quite pleasant.
richard singer
|
First Impressions
Rating:
3.0
👍🏼
Chase Emanuel
|
Overall Experience
Rating:
2.0
The facility was always dirty and covered with litter. Many times the U-Haul card access door did not work, we had to wait in a long line, to ask an employee to open the access door.
bob hoffman
|
Overall Experience
Rating:
5.0
It was wonderful n very helpful
Jacqueline Lofton
|
First Impressions
Rating:
4.0
The the staff member that helped me was vary helpful and kind
heidi swanson
|
Overall Experience
Rating:
5.0
Staff was friendly and helpful
ernesto escobar
|
Overall Experience
Rating:
4.0
The staff was great and storage unit was helpful in my time of need.
Stephanie Couch
|
Overall Experience
Rating:
3.0
You need to use the stairs to move your things , not very efficient , good use of the space yet bad implementing an an elevator or a ramp would be great
AHMED ALBUNDUQEE
|
First Impressions
Rating:
3.0
No coments but the only good thing was that craig was the best part.
Angela Thompson
|
Overall Experience
Rating:
4.0
I would have liked to get in later in the day but all in all I was happy. The staff was very helpful!
traci schreckenbach
|
Overall Experience
Rating:
5.0
Great facility !
PAVAN BHOJWANI
|
Overall Experience
Rating:
5.0
convenient to our store and easy to deal with
FRANK MARCOVIS
|
Reservation
Rating:
2.0
The customer service was good. I really don’t like the storage space do to it not having any light in side of the unit and the price is high.
CASSANDRA TAYLOR
|
Reservation
Rating:
5.0
Everything was handled quickly and professionally. Thanks for making the move stress free.
Jill Testerman
|
Reservation
Rating:
4.0
I would like say thank you,kyle Trilk for his generous come and help me to moved heavy stuff, if not for him I won't be able to finished moving that day I got no help accept my mom 72 years,.
May Saychareun
|
Overall Experience
Rating:
1.0
I'm on autopay and got charged for a late fee. I followed the instructions from the customer service department and they are trying to charge me after I moved out. They never answer the phone. Awful.
brianna folsom
|
Overall Experience
Rating:
5.0
Friendly staff and a nice facility. Felt secure while we were there.
angie shive
|
Overall Experience
Rating:
5.0
I would use Uhaul again for a storage unit if I had too
Kitrie Simonson
|
Overall Experience
Rating:
5.0
Manager and employees very accommodating to your needs.
jamie shoffner
|
Overall Experience
Rating:
4.0
This facility served my storage needs very well for about 2 years. Would definitely recommend it to a friend!
ANNIKA PEICK
|
Overall Experience
Rating:
1.0
Manager Tim Hunt is rude and unprofessional. He does not return phone calls. He does not understand his own accounting system. He does not follow through with actions. F- service!
nicole walters
|
Overall Experience
Rating:
4.0
The parking and loading/unloading situation is very unwieldy. Vehicles often have to block one another and the main exit lane was blocked by a truck. The location probably needs more parking space.
ryan Colvard
|
Overall Experience
Rating:
4.0
The only reason I wouldn’t is the parking- the quantity of trucks and trailors make it nearly impossible some days to park and access the storage unit. Employees perhaps should park elsewhere?
SUZANNE WILIS-POPSON
|
Overall Experience
Rating:
5.0
Great staff but need more people to work front counter.
Christina Boyd
|
Overall Experience
Rating:
3.0
The storage unit itself was creepy, not lighted at all. We had to provide our own light. Too expensive for the outdated unit. Newer units are easy and very well lit.