Customer Reviews for U-Haul Moving & Storage of Southaven

3,148 reviews

5375 Pepperchase Dr   Southaven, MS 38671

(662) 655-2901

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(662) 655-2901

5375 Pepperchase Dr
Southaven, MS 38671

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The trailer I rented was far from clean there was road grime all over the outside and when I returned it I ended up unhooking it after waiting over 15 minutes on someone to help, got oil all over my hands. The inside was clean.

CHARLES JENNE 
Rating:
5.0

Everything was A1

Rochelle Casey 
Rating:
5.0

Customer did not leave a comment.

Katerrica Robinson 
Rating:
5.0

HORRIBLE experience; i reserved in advance by a couple of days; prepaid via credit card, had confirmation number of reservation. Had to call UHaul the morning of pick up because no code to keybox was given; 800 rep said I had not completed reservation.. I had a confirmation number! Spent at least 30-45 minutes on phone-- finally given keycode code for onsite pickup NO KEYS were in ANY of the keyboxes! Local site was closed and no one answered the business number when i called it. I was asked to drive 20 minutes in a different direction for a truck. WHY? Finally told I could pick up the one in Southaven. I was advised I would get $50 back due to this craziness. The ladies at the Mt. Moriah office tried hard to help. The agent at the 800 number was not helpful.

KENNETH ADAMS 
Rating:
5.0

Customer did not leave a comment.

Dorothy Hill 
Rating:
5.0

Great experience

Connie McAllister 
Rating:
5.0

A great place to get things done and a very friendly staff

JOHN EVANS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FAITH HOWELL 
Rating:
5.0

Courteous and very helpful personnel. (Debra)

John Justice  |  Online Move In 
Rating:
5.0

Great!! I’m so pleased…

Cathy Braxton   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Hairston  |  Overall Experience 
Rating:
5.0

Everything was great Customer service was great picking up and dropping off.

allen beck 
Rating:
4.0

Customer did not leave a comment.

Regina Fisher 
Rating:
4.0

Customer did not leave a comment.

Wesley Sparrow 
Rating:
5.0

Customer did not leave a comment.

Cynthia Duncan  |  Overall Experience 
Rating:
5.0

It seems some of the work is passed on to the customer. Emails, DL scanning, various vehicle verifications. Not our job!!!

james bowen 
Rating:
4.0

Customer did not leave a comment.

Frank Krafka 
Rating:
5.0

Nothing at the moment.

Sean Bowen 
Rating:
5.0

Customer did not leave a comment.

Nick Miller 
Rating:
3.0

Original ordered equipment was not there and had to make do with a smaller trailer and still had to pay full price. This actually cost us more since we had to make more than one trip.

James Farr 
Rating:
5.0

Make sure your appointment time for your truck is there.

Billie Sallie 
Rating:
1.0

Make sure fuel is in the trucks,so the new customer won’t have to stop and fuel it up, make sure trucks smell pleasant. Stop holding fees up front only for the customer to receive their payment five days later

Tomeaka Gilson 
Rating:
4.0

Customer did not leave a comment.

Barbara Warr  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joya Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VERLINE HUMES 
Rating:
5.0

Customer did not leave a comment.

Jose G 
Rating:
5.0

The cleaner that was used in the truck was very strong. Too strong. Also y'all need to give more cup holders.

Donise Medina 
Rating:
5.0

Yes

bhazu bhai 
Rating:
5.0

Customer did not leave a comment.

Anthony Nash 
Rating:
5.0

Customer did not leave a comment.

Shemeda Sanders 
Rating:
5.0

Friendly and Great customer service!

Charlotte Honorable-Fields 
Rating:
1.0

Truck I was provided did not work properly and I could've been injured if I tried to drive it. I notified the store of this and nothing was done. I wasn't provided a replacement vehicle and was still charged for the rental although, I did not get to use

Denise Norris 
Rating:
5.0

Customer did not leave a comment.

Chashonda Davis 
Rating:
2.0

I found the staff to be unprofessional is the best description I can give. The individual that was assisting me was on her phone and the other lady had a not so pleasant demeanor. As for the van….. HORRIBLE! The windshield was so dirty I could barely see anything and the van seemed like there are transmission issues.

Cherie Wilkins 
Rating:
5.0

Customer did not leave a comment.

Lakwanya Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Javia Robinson  |  Online Move In 
Rating:
4.0

They seem to need more help, it almost looks deserted with the one man working the return uhaul side.

Tukeyua O'Neal 
Rating:
1.0

I was charged for two days. It was returned overnight. I will be addressing this in the AM.

dennis clark 
Rating:
3.0

I put the gas over a half a tank and they still tried to charge my card again. Other then that everything was okay

tania jackson 
Rating:
3.0

Customer did not leave a comment.

Paul Zarychta 
Rating:
5.0

Customer did not leave a comment.

thomas howard 
Rating:
5.0

Customer did not leave a comment.

Dathney Houston 
Rating:
5.0

Everything went well no complaints

lowonder preston 
Rating:
5.0

Customer did not leave a comment.

james mcclain 
Rating:
1.0

Fire the Maniger that was on shift.

shane johnson 
Rating:
5.0

Customer did not leave a comment.

Michael Hart 
Rating:
4.0

It would be great to get the right type of dolly that is initially reserved. Thanks

Regina Fisher 
Rating:
4.0

I have gave a better rating but the transportation department messed up my pick up told me I was picking up at another location and my truck was not there

David Simmons 
Rating:
5.0

Customer did not leave a comment.

Beauty Rhoten 
Rating:
5.0

Truck needs some work. Very loud, can smell exhaust in the cab, brakes feel like marshmallows and there items left in the truck from previous renter.

Shelley Lumpkins 
Rating:
5.0

Customer did not leave a comment.

Anthony Nash 
Rating:
5.0

Great service

Neprolean Ward 
Rating:
5.0

Customer did not leave a comment.

LaFarrah Jones  |  Overall Experience 
Rating:
1.0

I don't know who gave uhaul the right to impose a fine of 50.00 om me. Because was told l could go through a emergency exit. I did and they said that I was find. Who made them my judge and jury. Did the man that was using the exit get find.NO! the same one who told me the alarm was off and l could use the door.l thought he worked there. I will never use uhaul again. Joyce Baumgardner

joyce Baumgardner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelly Wyatt  |  Online Move In 
Rating:
5.0

Actually, nothing. The staff was very friendly and helpful! The equipment was well maintained. The uhaul app was easy to use! Overall, it was a wonderful experience!

ANTHONY PARKER 
Rating:
3.0

The truck overall was by far the worst truck I have ever rented from Uhaul.. good thing I didn’t have far to go..

Christy Higgins 
Rating:
3.0

The website needs improvement. Employees were having trouble with the website on the phone. I had problems with the website on the phone returning equipment. I had to take the same pictures twice not knowing if the closeout was complete.

Robert Williams 
Rating:
5.0

Customer did not leave a comment.

Elliott Pegues 
Rating:
4.0

App was easy to use and the two women at the front desk were friendly, helpful and good customer service. Price was good and my truck was ready and in and out quickly. Plus the dollie was big and upgraded version of the “regular” sized dollies . The downside was my truck was pretty beat up. There was a loose metal plate that my items and the dollie kept getting stuck on and made it a bit hard to maneuver around. Also the rubber lining part on the driver side door/window, came loose when I would open the door so I had to keep fixing it. Other than that, overall good experience. Will use Uhaul again.

Melipa Kuma 
Rating:
5.0

Customer did not leave a comment.

kevin Knight 
Rating:
5.0

Customer did not leave a comment.

tim lipsmeyer 
Rating:
5.0

Customer did not leave a comment.

sina rohani 
Rating:
5.0

Customer did not leave a comment.

JERRY EDGAR 
Rating:
5.0

Customer did not leave a comment.

Miranda Kent 
Rating:
5.0

Customer did not leave a comment.

LAVANTE EPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ladetric Shaw 
Rating:
1.0

Explain why a customers quote would go up almost $400 dollars just for an extra 75 miles… also the lady there was on a personal phone call the whole time

Danielle Modlinski 
Rating:
5.0

Customer did not leave a comment.

Barry Mize 
Rating:
3.0

Person who hooked us up told us to put on our flashers and said lights were fine, immediately after leaving when i got behind trailer it was missing a light.

Colin Snyder 
Rating:
5.0

Customer did not leave a comment.

Tonya Wade 
Rating:
5.0

Customer did not leave a comment.

Don Nielsen 
Rating:
5.0

Pick up. The young lady was outstanding. I mentioned my concern about getting on my grass and she moved the U-box over a bit with her forks. I don’t know who trained her, but left me standing in awe and very envious of her skills. Both she and her trainer get high accolades. Thanks

james dorman 
Rating:
5.0

The driver side wheel strap on the auto transport had been torn for sometime as it was quite frayed. It tightened down sufficiently for transport, but has obviously been neglected for sometime. Other than that the unit looked well-maintained.

STEVEN SURBROOK 
Rating:
5.0

Customer did not leave a comment.

Darrell Gorman 
Rating:
5.0

Customer did not leave a comment.

Darrell Gorman 
Rating:
5.0

Great customer service

Patricia Bell 
Rating:
4.0

Customer did not leave a comment.

David Reasons 
Rating:
1.0

Service was poor

Victoria Crawford 
Rating:
2.0

The staff is rude and very slow. The truck we had was in rough shape. It had dents, a huge rock crater in the windshield, and ran very rough. Thank the Lord it was a local use. Would have been terrible to drive this truck a long distance.

Sam Renfrow 
Rating:
5.0

Customer did not leave a comment.

Albert Pierce 
Rating:
5.0

Customer did not leave a comment.

CHARLES REGIER 
Rating:
5.0

Customer did not leave a comment.

Gary Nelson 
Rating:
4.0

Clearance lights on RH side didn't work.

CHRIS SWAIN 
Rating:
3.0

Customer did not leave a comment.

Peter Stapor 
Rating:
4.0

First off, the 2 women who checked me in were extremely helpful and polite. The only problem was when I returned the truck, the sign clearly said park here, and an assistant would be out to inspect the truck no one came. Changed the sign

Demetrius Lake 
Rating:
5.0

Need more dollies and more uhaul sizes to choose from.

Lessie Williams 
Rating:
5.0

the truck need to be repair i couldn't not drive over 30 miles because the truck would be all over the road. it may need some front work done or with the wheels etc....

Tenisha Boyd 
Rating:
5.0

Customer did not leave a comment.

ROBERTA MATTHEWS 
Rating:
2.0

Customer did not leave a comment.

chuck klaus 
Rating:
5.0

Customer did not leave a comment.

Michael Johnson 
Rating:
3.0

Customer did not leave a comment.

Demariyea Williams 
Rating:
2.0

The manager was not present when we arrived at the store. There was a staff member who was unable to print out our contracts and he was patient with us. There was another employee, from UBox, who was very nice and patient through my frustration. But the manager who was not there has not reached out to apologize. No one from the store has reached out to speak with us about anything. We were expecting bad weather, but there was none that early on my reservation date and there truly is no excuse for the store employee to not be present to open the store on time. That’s super unprofessional and tacky.

Alexia Lemock 
Rating:
5.0

Everyone was helpful and polite. I used the app to secure and check in for my truck. Worked as advertised

Larry Bradbury 
Rating:
5.0

Customer did not leave a comment.

Chris Viscti  |  Overall Experience 
Rating:
5.0

Everything and everyone were awesome. Thank you.

Ashley Jones 
Rating:
5.0

Customer did not leave a comment.

Floyd Johnson 
Rating:
2.0

Customer did not leave a comment.

Jennifer James 
Rating:
5.0

The staff at this location was very friendly and helpful.

Martin Smith 
Rating:
5.0

Great customer service

rosalind cohen 
Rating:
5.0

Customer did not leave a comment.

Mitzi Hart 
Rating:
5.0

Customer did not leave a comment.

Jeffery Mynatt 
Rating:
1.0

Customer did not leave a comment.

Suzette Harvell 
Rating:
5.0

Customer did not leave a comment.

Shareese Irions 
Rating:
5.0

Customer did not leave a comment.

Donnell Mckenzie 
Rating:
5.0

Customer did not leave a comment.

Joy Campana 
Rating:
4.0

The check engine light was on. The tire pressure light was one. And the doors do not close all the way.

Jose Contreras 
Rating:
1.0

I had a scheduled pickup for 645pm and was running a few minutes late. The employee called me and asked if I could come early (I was already driving there from across the state) when I told him that I had an ETA of 650pm he said they wouldn't be able to help me and pushed my pickup to the next day. This really hindered my plans as I was already driving across the country to pickup the car on my way home. If the business is open until 7, they should be able to help people until 7. Hooking up an auto transport takes 5min and I know I still would have been out of there before 7 with my 650pm arrival. The next day at 9am when they opened, the employee was late opening the doors and was clearly in no rush to provide expedient service. I will not be using this location again and will make sure to leave reviews on all platforms to warn people of their poor customer service.

Connor Lewis 
Rating:
5.0

Customer did not leave a comment.

Samantha Woods  |  Overall Experience 
Rating:
3.0

More appliance dollies. Staff that does not come across as apathetic.

CHRISTOPHER WOXEN 
Rating:
5.0

Customer did not leave a comment.

Alexandra Malane 
Rating:
5.0

Customer did not leave a comment.

Justin Echols 
Rating:
5.0

The associate that helped was very nice and helpful.

Kordell Williams  |  First Impressions 
Rating:
5.0

The associate that helped me was very nice and helpful.

Kordell Williams 
Rating:
4.0

Customer did not leave a comment.

evelyn smith 
Rating:
5.0

Customer did not leave a comment.

Chris Oneal 
Rating:
5.0

Customer did not leave a comment.

Denise Richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ida johnson  |  Overall Experience 
Rating:
5.0

I loved storing my items here. Indoor storage very convenient and clean.

HELEN WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Freddie Arnett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

valeria bostick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nedra Bowen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clarissa Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kischa Baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clifton Cattron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patrice alexander   |  Overall Experience 
Rating:
3.0

Upon needing to drop off load. Trucks were lined up blocking the entrance way. I could not drop my load off and now I’m stuck with another day with truck with my things still on it. I have work this morning and will not be able to unload until I get off of work! Huge inconvenience!!!

andrea smith  |  First Impressions 
Rating:
5.0

Really like the drive-in process. Very smooth move-in without having to deal with the outside elements!🤗

Cheryl Elam  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CECILIA WILLIAMS  |  Overall Experience 
Rating:
5.0

The staff was always very helpful and the facilities were always super clean and well-maintained.

Roger Smith  |  Overall Experience 
Rating:
5.0

The only problem was the guy at corporate accidentally had me checking in at Hamilton but that’s not where I wanted to be. I wanted to be at Pepperchase The staff at Peppchase were excellent

Lesa Betts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie Clarke  |  Overall Experience 
Rating:
1.0

My unit was breached n no one investigated da matter I’m currently suing uhaul

Antuwan Powell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristin Hughes  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stephanie Valentine  |  Overall Experience 
Rating:
1.0

I would NOT recommend this location, for one reason. The manager (LANEDRA COLEMAN) is extremely rude and she is very condescending towards you. She has no boundaries. She struggles just to ask you a question, with some type of decency. It appears she hates her job. When we were there, she was talking very loud and with a rough tone, to one of the male associates. She was refusing to rent to my Son, because She and I had a disagreement in the past, about an access card that wasn't working. Two of my neighbors have also left that location, only because of Ms. Coleman. I would like to give much GRATITUDE to STEVEN GARRETT, Company President. He is a great example of Top Level Management, in keeping with their goals, of providing excellent customer service. My son notified him with this issue and he took care of the problem immediately. We had been renting from that location for over a year, with early payments at all times. Even though our problem got resolved, we felt like we needed to change facilities, to avoid other problems in the future. Thank you again Mr. Garrett for resolving our issue. A+

LYNN NUNALLY  |  Overall Experience 
Rating:
5.0

Very good

Jaquelin Seaton  |  First Impressions 
Rating:
5.0

I have been a U-Haul customer at this location for quite a while. I have no complaints at all. I love the customer service. Great Team!

Sasha Perkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nakateshare Jenkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenena Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darren Dandridge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn Mckinney  |  Overall Experience 
Rating:
4.0

Had a few mishaps but the staff made it right

Mieasha Simmons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larnell Jewell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bob stowe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLINT POSTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lawana Dowdy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAWANDA DORROUGH  |  Overall Experience 
Rating:
5.0

The manager at this location is awesome!!! She is on top of everything. The bins in the back are always emptied, the floors are clean and there is NEVER any odor like there was with the previous management. There is no trash laying and I have always felt safe anytime I have gone there by myself. The staff is friendly and always helpful. Great experience!!!

Lisa Lentz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shayla Jones  |  Overall Experience 
Rating:
5.0

Staff are professional, proficient, and friendly

Vivian Jenkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Hawkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fletcher couch  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEMETRIOUS HILL  |  Overall Experience 
Rating:
2.0

There was a sprinkler link that damaged my property.,, the solution offered was to have people available to purchase my things. It seemed to be a terrible inconvenience to the staff when I refused their generous offer to sell my family’s antiques.

alice roach  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ronald Selby  |  Overall Experience 
Rating:
4.0

I do wish they had been open later as I worked until 5pm and rarely had a chance to make it to the facility before they closed during the week. Otherwise, I had no issues or complaints.

Dawn Raymond  |  Overall Experience 
Rating:
5.0

The service I received was Magnificent Across the Board. I'm ashamed I am unable to recall her name yet 'Sweetheart, Great 'Customer' Service and Thank You. Quick Answer! Convenient-Available Tools to Move 💪 made a.. Gratefully 'Very Satisfied' Customer. U-Haul Rocks👍💯

Nichrien Robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary Hanlon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clance Milo  |  Overall Experience 
Rating:
4.0

I would like to say complete yes to #4, but not all the staff were friendly. I think that you all should make sure you hire a person who loves people and like working with them. No one wants to do business with a person who is rude, disrespectful. and use bad language. I appreciate a smile.thanks

Danetta Sutton  |  Overall Experience 
Rating:
1.0

Had lots of trouble getting what was advertised to me, had to call over 6 times to get refunded my free month of storage after purchasing a uhaul one way. Overall pretty displeased with my experience but in the end they did refund me so I guess that’s a plus. Well really I just got what was rightfully advertised

damion campeau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha Woods  |  First Impressions 
Rating:
5.0

The lady who helped me was very kind and helpful. She was very thorough about the facility and I will definitely recommend your services to my family and friends. Thank you so much for having your business so close to my home.

lisa sell  |  First Impressions 
Rating:
5.0

The manager, assistant manager, and entire staff are outstanding at this location and I would highly recommend them for all your moving and storage needs! A+ Service! Thank you for everything!

Donald Tucker Jr  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIA HAMILTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENICA CARLOCK  |  Overall Experience 
Rating:
3.0

The staff are awesome and super helpful. The reason for my rating is the Facility portion. My unit will not stay open when I'm loading things in so I have to have someone with me and there were technical issues as far as getting in the building. For the price you pay I expect more.

Jenna Severino  |  First Impressions 
Rating:
5.0

Thank you!

BRANDY EIDSON  |  Overall Experience 
Rating:
5.0

Great management and staff!

Donald Tucker Jr  |  First Impressions 
Rating:
1.0

After requesting a different unit for almost a year, due to the long dark hallways. My unit was broken into. Over $2000 worth of loss. Head manager has not contacted me and its been 3 weeks. No one offered me a discount or anything to ease the situation. Customer restroom is filthy every time i went into it. Garage doors and sliding doors were open upon my arrival on most visits ( not secure ) Since I could not be contacted and no one showed concern, I felt targeted and unsafe. Local authorities have assured me that break ins are normal at this location, and internal employees seem to be involved. This is sad that i had to move out because I really liked the facility despite the long hallway, and security issues. But without security - whats the point??? Signed- Angry customer who will never use Uhaul again and I will encourage others the same!

Micah Barnett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Honan  |  Overall Experience 
Rating:
5.0

The woman behind the counter was very helpful and friendly

Daniel Honan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ceatria Carter  |  Overall Experience 
Rating:
5.0

I LOVE THE STAFF! They were ALWAYS very HELPFUL

Crystal Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Serena Jones  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful but online it said I would get my first month free. I was charged but I did not think to remind her so I guess it is my fault.

Roger Smith  |  First Impressions 
Rating:
5.0

Thanks for convenient, well maintained clean environment with friendly customers service representative!

JoAnn Mims  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clance Milo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

thomas jones   |  Overall Experience 
Rating:
3.0

Was able to pay the rent on the unit, but the prices on the units now are ridiculous.

elizabeth overlay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darwisha Williams  |  First Impressions 
Rating:
5.0

Great people

Mercedes Taylor  |  First Impressions 
Rating:
5.0

Akia at Southaven ms on pepper chase is above excellent. Always so helpful and fun to talk to! I will stay with uhaul just because of her customer service

Debbie Clarke  |  First Impressions 
Rating:
5.0

First time ever using a storage facility and ot was very well maintained and clean

Demario Rankin  |  Overall Experience 
Rating:
1.0

The staff in this place are petty, unprofessional, and trifling. Coleman is an inept ring leader who attempts to leverage her position to fee and manipulate tenants into taking their belongings! This place needs to be investigated by the MS state attorney general's office! Some of them are working with corrupt officials. They are destroying the U-Haul brand.

leighton bradford   |  Overall Experience 
Rating:
5.0

Employees we friendly and professional. Treated me well.

Antonio Hernandez  |  First Impressions 
Rating:
5.0

Shawn was extremely helpful and polite. He was very knowledgeable and attentive. He made our move in very convenient. The whole staff was on point.

Lakisha Ward  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wilma williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HARISHMA JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrone Hamilton  |  Overall Experience 
Rating:
2.0

I had my husband handle my storage but he had the worse experience with the manager, which made hook contact upper mgmt on his issue.

Janet Keys  |  Overall Experience 
Rating:
5.0

The customer service was above exceptional!!

Kischa Baker  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Lawana Dowdy  |  Overall Experience 
Rating:
5.0

Everyone was nice and went beyond their means to help me.

Youlander Blakely  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nelson Rivera  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ceatria Carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cynthia burks  |  Overall Experience 
Rating:
1.0

Management sucks....they stole from me...renting a damage unit..and refused to refund my credit card after I didn't want it....those people was acting they didn't know what was going on...they just stuck there

Steven Brousseau  |  Overall Experience 
Rating:
5.0

I appreciate your service and continue to be a blessing to others.

Sasha Perkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua Lummus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MERRI SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latasha Christopher  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jessica Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Monlicshea Harper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane Pilkington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nehemiah Smith  |  Overall Experience 
Rating:
1.0

My unit was broken into all my tools among other things where taken. Then dey claimed dat there camera system crashed where as the police could not pull any video.

Eldon Haynes  |  Overall Experience 
Rating:
1.0

I had my children’s clothes taken, 2 suitcases and 27 years of movies taken. Irreplaceable hoodies a Texas longhorn duffle bag with baseball caps in it. I had 5 boxes of magnificent flowers that were given to me for the passing of a loved one . 2 boxes of the were taken. The ribbons were taken off the boxes and left on the floor and someone had stepped on one of the lids. Items had been knocked off the shelves they were stored on and boxes were opened that had previously been taped closed. If the lock was tampered with I would hope that someone at the facility would have reached out to me.

Andrea King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie Clarke  |  Overall Experience 
Rating:
4.0

There was an insect (roach) problem. Other than that, I had a positive experience. The staff was always friendly and accommodating. I value excellent customer service , and the employees at this location were great!

Bre Joyner  |  Overall Experience 
Rating:
5.0

the staff were always ready to help when i needed it. i would go back if and when i need a storage facility again

Patsy Moss  |  Overall Experience 
Rating:
1.0

Rented me a 5x10 unit that is already rented...then switch me to an 5x10 unit with broken handle..so can't use it

Steven Brousseau  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David McNutt  |  Overall Experience 
Rating:
5.0

I enjoyed my overall experience while storing my belongings at UHaul storage of Southaven. Even the times I lost my key to my storage and was unable to open it they provided me with instant locksmith service.

Darius Broden  |  Overall Experience 
Rating:
5.0

Always use U-Haul. Never any problems at all.

Jessica Thompson  |  Overall Experience 
Rating:
1.0

These are the most ratchet ghetto no class having people I have ever dealt with! How you get mad at me because your workers are shady and stole my information off my card! I’m calling the police! Fraud!

hugh eulls  |  Overall Experience 
Rating:
5.0

I like the card swipe access and the large warehouse area for unloading and loading.

MICHAEL KEEHNE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Virico Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cecil Crook  |  Overall Experience 
Rating:
5.0

The lady that helped me I can’t remember her name was very helpful! She got a me a bigger unit when she saw everything that I had, without hesitation, she stopped what she was doing and quickly helped me without me even having to ask! Kudos to her please find who assisted me and compliment her!!!

Aprel Spearman  |  First Impressions 
Rating:
5.0

LaNedra is amazing and always helpful. I truly love her Southern hospitality because she makes you feel right at home BUT she’s all about the business. Would definitely recommend anyone to use this facility to store their belongings.

Victoria Davis  |  Overall Experience 
Rating:
5.0

The customer service was great, Mr. Black, and the supervisors helped me out a lot.

Trisha Walker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia Ketchum  |  Overall Experience 
Rating:
4.0

N/A

Danetta Sutton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tekeisha Lee  |  First Impressions 
Rating:
5.0

The staff took very good care of me and took care of all the issues that were originally presented. They did a great job of doing all the required tasks very quickly and overall made me feel taken care of. Thank you to the people that helped!

Bobby Noel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demario Rankin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney Thomas  |  First Impressions 
Rating:
5.0

Uhaul is great place to rent from I will always use them when I move

CODY TRUETT  |  Overall Experience 
Rating:
5.0

Out of the two and a half years the only problem I had is that I didn't get any insurance on my unit I have learned whenever you have a storage unit always get insurance because you never know what will happen

Jacquline Harper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shayla Vornes  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Pendevu Johnson  |  First Impressions 
Rating:
1.0

I was robbed of everything and what they didn’t take they broke…

Tiffany Ellington  |  Overall Experience 
Rating:
5.0

At the Southaven facility, Yvonne does an amazing job. She is always very helpful, accommodating and efficient. She made my move so much easier! Thank you Yvonne!

Brenda Marlow  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alisa Boykin  |  Overall Experience 
Rating:
5.0

All good

Gary Garmom  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ronald myers   |  Overall Experience 
Rating:
5.0

I never met helpful group of people in my life. Everyone is helpful. Listen and understand. I want to say thanks

NATHANIEL WASHINGTON  |  First Impressions 
Rating:
5.0

The staff was extremely friendly and very helpful...

ROBERT (kidzart llc) DENTON  |  First Impressions 
Rating:
4.0

Only issue we had was the sprinkler system flooded a large portion of the lower units. We lost a basically new mattress and a flat screen TV along with some other stuff. There wasn’t anything the local business did wrong and it wasn’t worth me paying extra insurance.

James Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Smorowski  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Withers  |  Overall Experience 
Rating:
5.0

Great experience Friendly and helpful staff

CEDRICK WHITE  |  Overall Experience 
Rating:
5.0

Lanedra And kria was awesome at the Southaven location. They help me to make the best decisions for my move. Kria greeted me on a first name bases. They were just awesome. Kria took care of everything I needed to make this move. I will definitely do business here again.

charlotte jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monlicshea Harper  |  First Impressions 
Rating:
5.0

The entire crew there were very inviting , friendly, efficient, knowledgeable. Could not have ask for any better. I have rented from that facility several times and i have always had a great experience. In fact this time i also rented a storage area. Very nice...Thank you!! Lynn Nunally

LYNN NUNALLY  |  First Impressions 
Rating:
2.0

The office manager Crystal Rosebud was terrible. My locks were changed without me knowing. My unit was broken into.You can tell it was an inside job. They stole my two Tv's. I wouldn't recommend this uhaul at all. In come to find out they have other theft cases open at this uhaul.

Tiernne Warren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaTonya Harris  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

antina polk  |  First Impressions 
Rating:
4.0

I would have liked to be able to access my storage unit after hours.

Dave Keelin  |  Overall Experience 
Rating:
3.0

I was supposed to get a $39 rate that was set when I made my reservation, and when I moved in they confirmed that rate so I signed the agreement. The first month was free, but after that they charged me $49! I called to correct it, and all the staff would say is the rate must have gone up. I received no notice in mail or email about a rate change. When the rate did officially change in 2022, I did get an email and paper notice (as required by law). So, I know they just charged me the wrong rate and refused to correct it though I contacted several times.

Hannah Drinkard  |  Overall Experience 
Rating:
5.0

I’m in there weekly. I love our local uhaul, the staff is always friendly.

STARKEISHA MCLAWYER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dondrell Givens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

arearn wells  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful. Not sure about the access hours I would personally like to have 24-hour access to my unit if that is an option

Amy Phillips  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Sosebee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CODY TRUETT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL KIRKPATRICK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emmberly Jefferson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TAVYA HALL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peggy Dickson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Umeka Reddick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myshonica Buford  |  First Impressions 
Rating:
5.0

The customer service team was amazing. They were all guys, and I didn't get any of their names memorized, but they were amazing and super helpful. There was an awesome vibe in the store. Much better than the last time I came last year to rent a truck.

Beverly BeHringer  |  First Impressions 
Rating:
5.0

Good people and nice facility.

Clayton Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiyon nix  |  First Impressions 
Rating:
5.0

Awesome happy crew. The manager is the bomb in a positive was.

kARINA JONES  |  First Impressions 
Rating:
4.0

Great place. Crystal was very helpful. Although I ended up losing my possessions, I would recommend friends to use uhaul.

Dwana Taylor  |  Overall Experience 
Rating:
4.0

Too costly for people on a budget. Loved everything else about it.

Darla Pinner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

camia oneal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eric nichols  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phyllis Veach  |  First Impressions 
Rating:
5.0

Akia Store Manager was awesome!! Great customer service. I visited the store several times looking for a unit General Manager Crystal Rosebud rude. Akia was very helpful in assisting our needs with the unit and a truck.

LaWanda Hill Echols  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaitlin Wheeley  |  First Impressions 
Rating:
5.0

Bryce and both cashiers who helped me were the best. Bryce went above and beyond to help me out. Greatly appreciated.

Umeka Reddick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kamentria Thomas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wykena Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas Bafford  |  Overall Experience 
Rating:
5.0

Great when I needed it. Thx

CATHY STEELE  |  Overall Experience 
Rating:
5.0

This is very nice and well maintained company.

Curtis Bowens  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wanda Clemons  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

LaJeanna Lasiter  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott Trapolino  |  Overall Experience 
Rating:
5.0

The staff went above and beyond for us. Very friendly

cynthia fuller  |  First Impressions 
Rating:
5.0

Crew that helped me was very fun helpful and sweet loved it!! Very professional! I wish i would have gotten their names! But all in all they was very sweet would definitely recommend others! Thanks!

Jalesa mohead  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy Powell  |  Overall Experience 
Rating:
5.0

I highly recommend using this locations services. I am a corporate professional in the healthcare industry and I move a lot with the business. This locations Uhaul team has been by far the most helpful, accommodating, and courteous I’ve ever experienced. I appreciate the high quality of professionalism, customer service, and friendly staff. Thanks for all your help during my moves and use of your storage space. GREAT JOB!!

Taji Valentine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donyea Armstrong  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LARRANCE MARSH  |  First Impressions 
Rating:
5.0

Very courteous and helpful staff.

Gerald Eremia  |  First Impressions 
Rating:
4.0

I find the key card system a bit confusing to use! Another fellow, before I got there was having a tough time. He got in, but the alarm system kept going off. Made for a very "ear hurting" experience moving some boxes in. I believe he went up to the office to get resolved!

Gail Denker  |  First Impressions 
Rating:
1.0

My storage apparently was apart of a fire and water damage that we (the customers) didn't find out about until the day after it happened at almost 10pm via an automatic text. I lost so much of my stuff due to the fire and water damage. Furniture, tv, purses, clothes, my degrees and so much more. Most greatly I lost things that were irreplaceable, like all of the memories and valuables my siblings and I had stored away of our late father, I mourned for days I felt like I was reliving that day I got the news all over again; I was crushed! And all these people could compensate for myself and so many others was 1000 measly dollars. A storage is suppose to be a safe place we’re people store their valuables, important documents, and life long treasures not a place where you leave your things only to come back to things being destroyed, damaged or tampered with. I’m still trying to rebuild after that traumatic incident. I pray to God that I’m never in a situation where I’d need these people again because they are cruel, heartless, and highly unprofessional!

Angel Mackey  |  Overall Experience 
Rating:
5.0

Storage manager was very friendly and helpful

samantha coggins   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marius Williams  |  Overall Experience 
Rating:
1.0

Horrible place. They had a water leak. And accessed my unit and threw away all of my belongings. Without permission.

Victoria Pruett  |  Overall Experience 
Rating:
4.0

Fire and Flood of 8/8/2021. Moved me out of 1286 to 1116. File claim with RepWest and Rick call and denied claim. Rick was to send letter denying claim and I never received. He is the one who changed my unit and did not change info in computer or turn info in to the office.

Herbert Brewer  |  First Impressions 
Rating:
5.0

Very nice, clean and safe facility.

Kecia Carlock  |  Overall Experience 
Rating:
4.0

Facility was awesome when we first arrived but now it seems to not be as nice and clean as it was at first. Rating based on 1/2019 not present.

Joyce McIintyre  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ralph Young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ayranne floate  |  First Impressions 
Rating:
4.0

I had several TV's and several other things stolen during this time the u haul had a fire insurance adjuster was there to acess water damage adjuster never call i had to call him in the meantime i have tried to file a claim on my TV'S. Haven't recieve compensation as of Aug 24th nothing Lost my my bedroom furniture oniy mattress was not damage box spring was damage. I am very disappointed about this. Thank you. Mae Edwards

mae edwards  |  Overall Experience 
Rating:
2.0

My furniture was damaged

Porsha Tellis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFF MORVAN  |  Overall Experience 
Rating:
5.0

Manager went above and beyond to accommodate us.

James ONeal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cody Kleine  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christopher Peters  |  Overall Experience 
Rating:
2.0

There was a fire???? And the sprinklers went off and flooded the bottom floor. We weren’t able to go in for 2 days. When we were able to go in there were still puddles of water on the floor which was dangerous. The air was not working. It was suffocating. By the end of the day they had set up dehumidifiers and fans. They did have help to empty your units and help you but if you valued your belongings you did it yourself. This was horrible. It seems to me uhaul fills like if you have things in storage it is not valuable to you. I have always used uhaul and I will never again.. it is not due to the employees at this facility but because of corporate and their risk management team. We had a big loss including our deductible and our time that it took to pull everything g out and unpack and repack boxes.

vickie brasher  |  Overall Experience 
Rating:
1.0

Fire in unit destroyed my stuff

James Hughes  |  Overall Experience 
Rating:
5.0

I always trust U-haul storage I will never use anybody but you guys.

LaTosha Rodgers  |  Overall Experience 
Rating:
5.0

It was my first storage rental.. if I have to ever rent again.. it will definitely be with uhaul.. Cleaniness and security won me over!!

pattie king Miller  |  Overall Experience 
Rating:
5.0

The ladies in the office were great and seemed to enjoy what they were doing.

Bruce Boaz  |  First Impressions 
Rating:
5.0

the staff was very friendly and made everything move fast... they knew what they were doing and worked as a team to make checkin go smoothly. Great Job Southaven team..

Brenda High  |  First Impressions 
Rating:
5.0

Everyone was so nice and very helpful. The staff would call you by name and very personable.

DEBORAH LONGTON  |  First Impressions 
Rating:
1.0

Unit had been vandalized and had boxes ripped open / stuff stolen. Will not rent from a uhaul storage facility going forward.

Blake amacher  |  Overall Experience 
Rating:
5.0

Everything was great!!! Akaia was wonderful!!!

Emil Saulsberry  |  First Impressions 
Rating:
5.0

The staff is wonderful! Great personalities. They are so outstanding I brought them lunch today.

Charollete Harrison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthina Alexandra  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia Alexander  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maya Montgomery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANERRICA HARRIS   |  Overall Experience 
Rating:
5.0

Very clean, great security and knowledgeable employees. Wonderful experience

mary joyce  |  Overall Experience 
Rating:
5.0

I always feel comfortable doing business with Uhaul

LaTosha Rodgers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tawala Carter  |  First Impressions 
Rating:
3.0

The employee who helped me was not helpful one bit, just handed me my stuff and did not explain anything.

Yousef Abdel'Jaber  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sheila Matthews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dijuan McCollough  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suresa Todd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latonya Benson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Hale  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

pattie king Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maya Plunkett  |  Overall Experience 
Rating:
1.0

My tv got stole out of there their was nothing did about sad a** place .

Shanicka Harmon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd Sisk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Hay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darrius sanders  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cameron Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Barker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darrius sanders  |  First Impressions 
Rating:
5.0

Staff was very nice and friendly. Staff will do they best to assist you in your needs.

yvette wilks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raven Allison  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARILYN KIRKLAND  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STACY BYRD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Johnson  |  Overall Experience 
Rating:
5.0

The ladies at the front desk was very very helpful and made in store experience better than online due to online did not give what was expected.

Paige Dumas  |  First Impressions 
Rating:
5.0

The staff was very helpful, attentive, and patience with us. The facility and unit was clean. I made the right choice for our storage needs.

Kristen Hector  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

winnie costelo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tangela Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamekia Malone  |  Overall Experience 
Rating:
5.0

Great facility, great overall experience. Very clean and well maintained. Only issue is my access card kept glitching.

Shekieta Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carolyn Bronner  |  First Impressions 
Rating:
4.0

We used UHaul for storage and for truck/equipment rental. While the truck was missing the equipment when we initially got it, they remedied that issue immediately! We needed storage while we closed on our house, and storage was a very smooth and easy process! Our items were secure, and climate controlled! I will be using the Southaven location again ☺️! Every employee that I encountered was so sweet! You could tell that they were like a little family!

Jodie Brownlee  |  Overall Experience 
Rating:
5.0

The staff were helpful and very polite! I would highly recommend this location! Thanks

Dwayne Harrison  |  First Impressions 
Rating:
5.0

I Thank y'all for using one of the storage unit I would recommend y'all best business an friendly service an y'all are the best

charmelle everhart  |  Overall Experience 
Rating:
5.0

Girls in the office were exceptional. Above and beyond with kindness, knowledge and very helpful. Ms Akia made my experience very enjoyable and worry free.

Lori Boren  |  First Impressions 
Rating:
3.0

The new staff is always rude and indifferent.

Elanda Robinson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maricceo Peete  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda Gordon  |  Overall Experience 
Rating:
3.0

Bill pay through my bank was setup for the 1st of each month and my bill was due on the 27th but my bill was always late due to slow processing.

Joel Robinson  |  Overall Experience 
Rating:
5.0

the service was excellent

WL HIBBLER JR  |  Overall Experience 
Rating:
5.0

Top notch service.

Sasha Perkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracie Blancett  |  Overall Experience 
Rating:
1.0

It was not a good experience I regret now getting a storage there they told me my storage was in the second floor I was a little scare about that since I was moving big furniture and when I got there the elevator didn't work I heard other people complaining about it some guy say it's been like that for a few weeks now I couldn't move everything I need to move because it was only me and my wife moving stuff we had to go somewhere else to put the rest of the stuff I don't think I will use this location ever again I know my opinion don't count or matter but anyways thank you for nothing

jose aguilera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacarra Dotson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yafan Hicks  |  Overall Experience 
Rating:
5.0

Thank you. I would tell people about the price and the friendlnes .

Katherine Camp  |  Overall Experience 
Rating:
1.0

It was strange how my payment card information got changed in the system and no one knew how it happened. I was called saying my card expired and it had not with numerous payments having been made with the same card. Someone changed the info.....

VELON MARSHALL  |  Overall Experience 
Rating:
4.0

Staff was excellent.

Tamara Gilbert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan McCormick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda Gillihan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard veldman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Savage  |  First Impressions 
Rating:
5.0

Hate that we moved and no longer need this location. Would highly recommend. Everyone was very helpful and kind. Thank you.

DANIEL STANFORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Penni Tingle  |  First Impressions 
Rating:
5.0

I went in to confirm a booking I had made online. Crystal the GM advised me that my booking was not in the system. They also did not have the size space i reserved available. Crystal went above and beyond to accommodate me. I really appreciated her patience and excellent customer service. Would definitely recommend!

Kimberly scott  |  First Impressions 
Rating:
5.0

From call center customer service to signing in,receiving a storage returning the truck was smooth sailing.

charamane orsborn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARILYN KIRKLAND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherona Howell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barbara Ford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Ellis (K)  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry Buie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherona Howell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine Robinson  |  Overall Experience 
Rating:
5.0

Staff super nice and the facility is let clean

Velvet Royal-Benson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

zaria atkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joanna Roberts  |  First Impressions 
Rating:
5.0

Facility was greatly appreciated because staff were very nice and great to deal with.

Janet Keys  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carol Little  |  Overall Experience 
Rating:
5.0

Everything was a quick and easy process, I was in and out in great time.

Janet Keys  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAFONDRA JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delmer Larson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kartarah Allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM PLEASANT  |  Overall Experience 
Rating:
5.0

The entire staff went above and beyond to accommodate my needs. I greatly appreciate all their help.

Scotti Miles  |  First Impressions 
Rating:
5.0

Great customer service. Very friendly and helpful. Great customer service!!

Jacquelyn McKinney  |  First Impressions 
Rating:
4.0

Most individuals that are working professionals have only Saturday or Sunday to transact business! If you are a parent of an active youngster Saturday’s are booked! I had to move furniture from a restaurant and I only had so much time. But your opening hours on Sunday were somewhat inconvenient! 9 am hurt and pushed back the schedule in which I planned! So if moving the Sunday hours up a couple of hours are a real matter that can be changed, it would be great!

Darrick Franklin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Molly Hatch  |  Overall Experience 
Rating:
5.0

The staff here is amazingly helpful and pleasant.. safe, secure and clean .. I’d recommend this place to anybody .. great job people !!

stephanie tuesday  |  Overall Experience 
Rating:
5.0

The experience was great, the facilities were clean and the access to the storage was convenient.

Carlos Davis  |  Overall Experience 
Rating:
4.0

Great service

Darryl Berry  |  Overall Experience 
Rating:
5.0

The entire staff was friendly, helpful , and kind. The manager was training them on things while preforming multiple duties. Overall, awesome and a pleasure to business with a place that cared.

Robert Gervis  |  Overall Experience 
Rating:
5.0

Awesome storage facility & staff who helped us with a storage unit for 2+ months & with a rental truck for our move. All of the staff was professional & exceptional, especially Jared & Dana.

Sandra Rausch  |  Overall Experience 
Rating:
5.0

Staff is very helpful and friendly.

beverly washington  |  First Impressions 
Rating:
5.0

The staff here is always super nice and very helpful!!

Kim Gordon  |  Overall Experience 
Rating:
5.0

The manager Brittany Donaldson has been awesome and very nice. Great Job !

Robert Gervis  |  Overall Experience 
Rating:
5.0

Excellent carrying customer service

Denise Richardson  |  First Impressions 
Rating:
5.0

No issues.

Antonette McArthur  |  Overall Experience 
Rating:
4.0

They were very helpful. Very knowledgeable. Very courteous. Answered all my questions. Explained everything clearly and completely.

Carol Little  |  First Impressions 
Rating:
5.0

The only problem I had was when I had to pick the truck up. I had to drive almost 20 miles to pick it up. There were U-Haul facilities closer to my home. I feel that pick ups should be closer.

Carlos Davis  |  First Impressions 
Rating:
3.0

I am very disappointed that I was told I would NOT have 24 hr access until after my first 30 days. I have read and reread everything and can not see that stipulation referenced anywhere.

Robert Simpson  |  First Impressions 
Rating:
5.0

Great service

Michael Leavy  |  First Impressions 
Rating:
5.0

Great experience, would use again!

James Lewis  |  Overall Experience 
Rating:
5.0

Nice and clean location

jimmy ketchum  |  Overall Experience 
Rating:
5.0

My experience with U-Haul was great. The place was clean and the staff were friendly. I will recommend using U-haul to all my friends.

Carlos Davis  |  Overall Experience 
Rating:
5.0

The representative was very professional and helpful a great transaction.

David G. Keith  |  First Impressions 
Rating:
5.0

Great staff always courteous!!

lawanda Echols  |  Overall Experience 
Rating:
5.0

Thumbs up

DENISE RICHARDSON  |  Overall Experience 
Rating:
1.0

I relocated across the country. They wouldnt allow my items to be released. I had to have a letter notarized and sent through certified mail. Very inconvenient and I lost many items.

Milauna Ramsey  |  Overall Experience 
Rating:
5.0

I was able to pick up my truck on time as promised. That was important to me. Thanks!

Carlos Davis  |  First Impressions 
Rating:
1.0

Staff very rude and not helpful at all. Lauren was especially unprofessional, and didn’t know her job at all. She was beyond rude and unhelpful!

Dominica Harris  |  Overall Experience 
Rating:
4.0

Very clean, secure, love the idea that I can drive in out of the weather, secure & clean bath room, respectful and curious and customer service

Verdell Howse  |  First Impressions 
Rating:
4.0

I just think 7 was too early to close the storage area. And we shouldn't have to pay extra for 24 hour access. I'm already paying for a unit. First storage place I ever used that charged extra

SHARITA BROWN  |  Overall Experience 
Rating:
5.0

VERY PROFESSIONAL. AND KIND

Marvin Davis  |  First Impressions 
Rating:
5.0

Great customer service

Shequena Johnson  |  First Impressions 
Rating:
4.0

.

Christina Kelley  |  Overall Experience 
Rating:
5.0

Customer service was excellent great timing and the had no problems with the vehicle I rented. Yes I definitely recommend using UHaul Southaven Ms

Mary Dixon  |  First Impressions 
Rating:
4.0

The service this time was better than the last!

Kenya Adams  |  Overall Experience 
Rating:
5.0

Friendly and very outgoing

Carson Liebenow  |  First Impressions 
Rating:
5.0

Great

MICHELLE EGGERS  |  Overall Experience 
Rating:
5.0

Did not use facility and used UBoxes. Team is wonderful to work with and perfect examples of customer service

MAREE NAUMAN  |  Overall Experience 
Rating:
5.0

The General Manager, Brittnie Donaldson is a tremendous asset to your company. She has worked tirelessly to insure my accommodations are met. As a long term customer of this branch, she is awesome !

Robert Gervis  |  First Impressions 
Rating:
5.0

Thank you for the ease in my move, made a world of diferencet

nester valdivieso  |  Overall Experience 
Rating:
5.0

Over the past 8 years I’ve used this storage 3 times. The service was great and I couldn’t think of going to another storage unit besides this one.

Erika Brown  |  Overall Experience 
Rating:
3.0

ok

Erika Brown  |  First Impressions 
Rating:
5.0

Brittany is amazing. She and her team work hard to make you feel like your a real person and not simply a number without a name. Friendly, kind and helpful.

Robert Gervis  |  Overall Experience 
Rating:
5.0

Brittany and her team are awesome !!!

Robert Gervis  |  First Impressions 
Rating:
5.0

Great!

Brittany Maiden  |  Overall Experience 
Rating:
5.0

I would definitely recommend using U-Haul , for a long distance move.

noah mckinney  |  Overall Experience 
Rating:
5.0

Great service.

REBECCA PARKER  |  Overall Experience 
Rating:
4.0

the site counter clerks were basically passing the buck and wouldn't reserve a UBOX for me. They said ONLY ONE person could do it was she was always out. The 800 number did the reservation.

robert durdin  |  Overall Experience 
Rating:
5.0

This was a good experience. I would re-patronize!

Bridgitte McKinley  |  Overall Experience 
Rating:
5.0

Very helpful staff.

steve ingerson  |  Overall Experience 
Rating:
4.0

The hours was just accommodating to my work schedule to be able to access my unit when I need too. The staff was great and the facility was very nice.

Felicia Toney  |  Overall Experience 
Rating:
4.0

Was a good experience.

Otis Wooley  |  Overall Experience 
Rating:
5.0

I had my ubox delivered. Never got to see the location

Jacqueline Snyder  |  Overall Experience 
Rating:
5.0

Received great service.

Greg Stringfield  |  Overall Experience 
Rating:
5.0

U-haul has made a lot of improvements over the past several years. It was a great experience and they made my move easy. Thanks so much. I would use U-haul again and highly recommend them to anyone

dean norton  |  Overall Experience 
Rating:
5.0

Great place to store my belongings. Thanks for great service.

ANDREA BOOTH  |  Overall Experience 
Rating:
5.0

Definitely would recommend this facility.. great experience

janet reid  |  Overall Experience 
Rating:
2.0

I actually moved out on April 30, 2018. I had to call three times to finally get y’all to quit asking me to pay for another months rent then you sent me a notice with a late fee. Pad lock on it 2X.

Karen Carter  |  Overall Experience 
Rating:
5.0

Everyone at this location has ALWAYS been friendly and helpful. Whenever I need storage/moving supplies or service, I will use this rental center, and will recommend them gladly to anyone.

John Frye  |  Overall Experience 
Rating:
5.0

I moved out on 4/14/18, however I received a bill after, and another bill with a late fee. I called the office and they took care of it. Thanks again to the staff at this location, THEY ARE AWESOME!!!

LaTyia Bryant  |  Overall Experience 
Rating:
5.0

Absolutely wonderful facility. The manager was always kind and professional. I moved out at 9:00AM the day my account was debited for the month. I should receive some form of credit.

KAREN LAHATTE  |  Overall Experience 
No reviews have been submitted for this location.

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