It seems some of the work is passed on to the customer. Emails, DL scanning, various vehicle verifications. Not our job!!!
james B.Customer Reviews for U-Haul Moving & Storage of Southaven
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing at the moment.
Sean B.Original ordered equipment was not there and had to make do with a smaller trailer and still had to pay full price. This actually cost us more since we had to make more than one trip.
James F.Make sure your appointment time for your truck is there.
Billie S.Make sure fuel is in the trucks,so the new customer won't have to stop and fuel it up, make sure trucks smell pleasant. Stop holding fees up front only for the customer to receive their payment five days later
Tomeaka G.The cleaner that was used in the truck was very strong. Too strong. Also y'all need to give more cup holders.
Donise M.Yes
bhazu B.Friendly and Great customer service!
Charlotte H.Truck I was provided did not work properly and I could've been injured if I tried to drive it. I notified the store of this and nothing was done. I wasn't provided a replacement vehicle and was still charged for the rental although, I did not get to use
Denise N.I found the staff to be unprofessional is the best description I can give. The individual that was assisting me was on her phone and the other lady had a not so pleasant demeanor. As for the van….. HORRIBLE! The windshield was so dirty I could barely see anything and the van seemed like there are transmission issues.
Cherie W.They seem to need more help, it almost looks deserted with the one man working the return uhaul side.
Tukeyua O.I was charged for two days. It was returned overnight. I will be addressing this in the AM.
dennis C.I put the gas over a half a tank and they still tried to charge my card again. Other then that everything was okay
tania J.Everything went well no complaints
lowonder P.Fire the Maniger that was on shift.
shane J.It would be great to get the right type of dolly that is initially reserved. Thanks
Regina F.I have gave a better rating but the transportation department messed up my pick up told me I was picking up at another location and my truck was not there
David S.Truck needs some work. Very loud, can smell exhaust in the cab, brakes feel like marshmallows and there items left in the truck from previous renter.
Shelley L.Great service
Neprolean W.I don't know who gave uhaul the right to impose a fine of 50.00 om me. Because was told l could go through a emergency exit. I did and they said that I was find. Who made them my judge and jury. Did the man that was using the exit get find.NO! the same one who told me the alarm was off and l could use the door.l thought he worked there. I will never use uhaul again. Joyce Baumgardner
joyce B. | Overall ExperienceActually, nothing. The staff was very friendly and helpful! The equipment was well maintained. The uhaul app was easy to use! Overall, it was a wonderful experience!
ANTHONY P.The truck overall was by far the worst truck I have ever rented from Uhaul.. good thing I didn't have far to go..
Christy H.The website needs improvement. Employees were having trouble with the website on the phone. I had problems with the website on the phone returning equipment. I had to take the same pictures twice not knowing if the closeout was complete.
Robert W.App was easy to use and the two women at the front desk were friendly, helpful and good customer service. Price was good and my truck was ready and in and out quickly. Plus the dollie was big and upgraded version of the “regular†sized dollies . The downside was my truck was pretty beat up. There was a loose metal plate that my items and the dollie kept getting stuck on and made it a bit hard to maneuver around. Also the rubber lining part on the driver side door/window, came loose when I would open the door so I had to keep fixing it. Other than that, overall good experience. Will use Uhaul again.
Melipa K.Explain why a customers quote would go up almost $400 dollars just for an extra 75 miles… also the lady there was on a personal phone call the whole time
Danielle M.Person who hooked us up told us to put on our flashers and said lights were fine, immediately after leaving when i got behind trailer it was missing a light.
Colin S.Pick up. The young lady was outstanding. I mentioned my concern about getting on my grass and she moved the U-box over a bit with her forks. I don't know who trained her, but left me standing in awe and very envious of her skills. Both she and her trainer get high accolades. Thanks
james D.The driver side wheel strap on the auto transport had been torn for sometime as it was quite frayed. It tightened down sufficiently for transport, but has obviously been neglected for sometime. Other than that the unit looked well-maintained.
STEVEN S.Great customer service
Patricia B.Service was poor
Victoria C.The staff is rude and very slow. The truck we had was in rough shape. It had dents, a huge rock crater in the windshield, and ran very rough. Thank the Lord it was a local use. Would have been terrible to drive this truck a long distance.
Sam R.Clearance lights on RH side didn't work.
CHRIS S.First off, the 2 women who checked me in were extremely helpful and polite. The only problem was when I returned the truck, the sign clearly said park here, and an assistant would be out to inspect the truck no one came. Changed the sign
Demetrius L.Need more dollies and more uhaul sizes to choose from.
Lessie W.the truck need to be repair i couldn't not drive over 30 miles because the truck would be all over the road. it may need some front work done or with the wheels etc....
Tenisha B.The manager was not present when we arrived at the store. There was a staff member who was unable to print out our contracts and he was patient with us. There was another employee, from UBox, who was very nice and patient through my frustration. But the manager who was not there has not reached out to apologize. No one from the store has reached out to speak with us about anything. We were expecting bad weather, but there was none that early on my reservation date and there truly is no excuse for the store employee to not be present to open the store on time. That's super unprofessional and tacky.
Alexia L.Everyone was helpful and polite. I used the app to secure and check in for my truck. Worked as advertised
Larry B.Everything and everyone were awesome. Thank you.
Ashley J.The staff at this location was very friendly and helpful.
Martin S.Great customer service
rosalind C.The check engine light was on. The tire pressure light was one. And the doors do not close all the way.
Jose C.I had a scheduled pickup for 645pm and was running a few minutes late. The employee called me and asked if I could come early (I was already driving there from across the state) when I told him that I had an ETA of 650pm he said they wouldn't be able to help me and pushed my pickup to the next day. This really hindered my plans as I was already driving across the country to pickup the car on my way home. If the business is open until 7, they should be able to help people until 7. Hooking up an auto transport takes 5min and I know I still would have been out of there before 7 with my 650pm arrival. The next day at 9am when they opened, the employee was late opening the doors and was clearly in no rush to provide expedient service. I will not be using this location again and will make sure to leave reviews on all platforms to warn people of their poor customer service.
Connor L.More appliance dollies. Staff that does not come across as apathetic.
CHRISTOPHER W.The associate that helped was very nice and helpful.
Kordell W. | First ImpressionsThe associate that helped me was very nice and helpful.
Kordell W.Attention to detail. When there's a warning light in indicational low tire pressure because the mechanic did not reset it. Can't help in but wonder is there any unsafe conditions for any of your vechile.
Charles H.I pulled out my credit card the man on the register asked another employee if they accepted chime. Her response was unfortunately so. Very rude & no way to talk if your in customer service.
Christopher G.Yall guys and girls working there are doing a great job very nice take care of business pretty fast i will always do business with yall keep up the good work
Eric H.I don't know what it is about those people that work there. They all need a raise. Outstanding team!!!
Meschelle B.Thank you for a great service and having the equipment I needed. Store and equipment always clean and well maintained. You have a great staff.
CARL S.Love their customer service. Very accommodating and one of the staff even offered to let us use their power tools to dismantle mirror from drawer.
GINALYN D.I loved storing my items here. Indoor storage very convenient and clean.
HELEN W. | Overall ExperienceUpon needing to drop off load. Trucks were lined up blocking the entrance way. I could not drop my load off and now I’m stuck with another day with truck with my things still on it. I have work this morning and will not be able to unload until I get off of work! Huge inconvenience!!!
andrea s. | First ImpressionsReally like the drive-in process. Very smooth move-in without having to deal with the outside elements!🤗
Cheryl E. | Online Move InThe staff was always very helpful and the facilities were always super clean and well-maintained.
Roger S. | Overall ExperienceThe only problem was the guy at corporate accidentally had me checking in at Hamilton but that’s not where I wanted to be. I wanted to be at Pepperchase The staff at Peppchase were excellent
Lesa B. | First ImpressionsMy unit was breached n no one investigated da matter I’m currently suing uhaul
Antuwan P. | Overall ExperienceI would NOT recommend this location, for one reason. The manager (LANEDRA COLEMAN) is extremely rude and she is very condescending towards you. She has no boundaries. She struggles just to ask you a question, with some type of decency. It appears she hates her job. When we were there, she was talking very loud and with a rough tone, to one of the male associates. She was refusing to rent to my Son, because She and I had a disagreement in the past, about an access card that wasn't working. Two of my neighbors have also left that location, only because of Ms. Coleman. I would like to give much GRATITUDE to STEVEN GARRETT, Company President. He is a great example of Top Level Management, in keeping with their goals, of providing excellent customer service. My son notified him with this issue and he took care of the problem immediately. We had been renting from that location for over a year, with early payments at all times. Even though our problem got resolved, we felt like we needed to change facilities, to avoid other problems in the future. Thank you again Mr. Garrett for resolving our issue. A+
LYNN N. | Overall ExperienceVery good
Jaquelin S. | First ImpressionsI have been a U-Haul customer at this location for quite a while. I have no complaints at all. I love the customer service. Great Team!
Sasha P. | Overall ExperienceHad a few mishaps but the staff made it right
Mieasha S. | First ImpressionsThe manager at this location is awesome!!! She is on top of everything. The bins in the back are always emptied, the floors are clean and there is NEVER any odor like there was with the previous management. There is no trash laying and I have always felt safe anytime I have gone there by myself. The staff is friendly and always helpful. Great experience!!!
Lisa L. | Overall ExperienceStaff are professional, proficient, and friendly
Vivian J. | First ImpressionsThere was a sprinkler link that damaged my property.,, the solution offered was to have people available to purchase my things. It seemed to be a terrible inconvenience to the staff when I refused their generous offer to sell my family’s antiques.
alice r. | Overall ExperienceI do wish they had been open later as I worked until 5pm and rarely had a chance to make it to the facility before they closed during the week. Otherwise, I had no issues or complaints.
Dawn R. | Overall ExperienceThe service I received was Magnificent Across the Board. I'm ashamed I am unable to recall her name yet 'Sweetheart, Great 'Customer' Service and Thank You. Quick Answer! Convenient-Available Tools to Move 💪 made a.. Gratefully 'Very Satisfied' Customer. U-Haul Rocks👍💯
Nichrien R. | First ImpressionsI would like to say complete yes to #4, but not all the staff were friendly. I think that you all should make sure you hire a person who loves people and like working with them. No one wants to do business with a person who is rude, disrespectful. and use bad language. I appreciate a smile.thanks
Danetta S. | Overall ExperienceHad lots of trouble getting what was advertised to me, had to call over 6 times to get refunded my free month of storage after purchasing a uhaul one way. Overall pretty displeased with my experience but in the end they did refund me so I guess that’s a plus. Well really I just got what was rightfully advertised
damion c. | Overall ExperienceThe lady who helped me was very kind and helpful. She was very thorough about the facility and I will definitely recommend your services to my family and friends. Thank you so much for having your business so close to my home.
lisa s. | First ImpressionsThe manager, assistant manager, and entire staff are outstanding at this location and I would highly recommend them for all your moving and storage needs! A+ Service! Thank you for everything!
Donald T. | Overall ExperienceThe staff are awesome and super helpful. The reason for my rating is the Facility portion. My unit will not stay open when I'm loading things in so I have to have someone with me and there were technical issues as far as getting in the building. For the price you pay I expect more.
Jenna S. | First ImpressionsThank you!
BRANDY E. | Overall ExperienceGreat management and staff!
Donald T. | First ImpressionsAfter requesting a different unit for almost a year, due to the long dark hallways. My unit was broken into. Over $2000 worth of loss. Head manager has not contacted me and its been 3 weeks. No one offered me a discount or anything to ease the situation. Customer restroom is filthy every time i went into it. Garage doors and sliding doors were open upon my arrival on most visits ( not secure ) Since I could not be contacted and no one showed concern, I felt targeted and unsafe. Local authorities have assured me that break ins are normal at this location, and internal employees seem to be involved. This is sad that i had to move out because I really liked the facility despite the long hallway, and security issues. But without security - whats the point??? Signed- Angry customer who will never use Uhaul again and I will encourage others the same!
Micah B. | Overall ExperienceThe woman behind the counter was very helpful and friendly
Daniel H. | First ImpressionsI LOVE THE STAFF! They were ALWAYS very HELPFUL
Crystal S. | Overall ExperienceEveryone was friendly and helpful but online it said I would get my first month free. I was charged but I did not think to remind her so I guess it is my fault.
Roger S. | First ImpressionsThanks for convenient, well maintained clean environment with friendly customers service representative!
JoAnn M. | Overall ExperienceWas able to pay the rent on the unit, but the prices on the units now are ridiculous.
elizabeth o. | Overall ExperienceGreat people
Mercedes T. | First ImpressionsAkia at Southaven ms on pepper chase is above excellent. Always so helpful and fun to talk to! I will stay with uhaul just because of her customer service
Debbie C. | First ImpressionsFirst time ever using a storage facility and ot was very well maintained and clean
Demario R. | Overall ExperienceThe staff in this place are petty, unprofessional, and trifling. Coleman is an inept ring leader who attempts to leverage her position to fee and manipulate tenants into taking their belongings! This place needs to be investigated by the MS state attorney general's office! Some of them are working with corrupt officials. They are destroying the U-Haul brand.
leighton b. | Overall ExperienceEmployees we friendly and professional. Treated me well.
Antonio H. | First ImpressionsShawn was extremely helpful and polite. He was very knowledgeable and attentive. He made our move in very convenient. The whole staff was on point.
Lakisha W. | First ImpressionsI had my husband handle my storage but he had the worse experience with the manager, which made hook contact upper mgmt on his issue.
Janet K. | Overall ExperienceThe customer service was above exceptional!!
Kischa B. | First ImpressionsEveryone was nice and went beyond their means to help me.
Youlander B. | First ImpressionsManagement sucks....they stole from me...renting a damage unit..and refused to refund my credit card after I didn't want it....those people was acting they didn't know what was going on...they just stuck there
Steven B. | Overall ExperienceI appreciate your service and continue to be a blessing to others.
Sasha P. | First ImpressionsMy unit was broken into all my tools among other things where taken. Then dey claimed dat there camera system crashed where as the police could not pull any video.
Eldon H. | Overall ExperienceI had my children’s clothes taken, 2 suitcases and 27 years of movies taken. Irreplaceable hoodies a Texas longhorn duffle bag with baseball caps in it. I had 5 boxes of magnificent flowers that were given to me for the passing of a loved one . 2 boxes of the were taken. The ribbons were taken off the boxes and left on the floor and someone had stepped on one of the lids. Items had been knocked off the shelves they were stored on and boxes were opened that had previously been taped closed. If the lock was tampered with I would hope that someone at the facility would have reached out to me.
Andrea K. | Overall ExperienceThere was an insect (roach) problem. Other than that, I had a positive experience. The staff was always friendly and accommodating. I value excellent customer service , and the employees at this location were great!
Bre J. | Overall Experiencethe staff were always ready to help when i needed it. i would go back if and when i need a storage facility again
Patsy M. | Overall ExperienceRented me a 5x10 unit that is already rented...then switch me to an 5x10 unit with broken handle..so can't use it
Steven B. | First ImpressionsI enjoyed my overall experience while storing my belongings at UHaul storage of Southaven. Even the times I lost my key to my storage and was unable to open it they provided me with instant locksmith service.
Darius B. | Overall ExperienceAlways use U-Haul. Never any problems at all.
Jessica T. | Overall ExperienceThese are the most ratchet ghetto no class having people I have ever dealt with! How you get mad at me because your workers are shady and stole my information off my card! I’m calling the police! Fraud!
hugh e. | Overall ExperienceI like the card swipe access and the large warehouse area for unloading and loading.
MICHAEL K. | First ImpressionsThe lady that helped me I can’t remember her name was very helpful! She got a me a bigger unit when she saw everything that I had, without hesitation, she stopped what she was doing and quickly helped me without me even having to ask! Kudos to her please find who assisted me and compliment her!!!
Aprel S. | First ImpressionsLaNedra is amazing and always helpful. I truly love her Southern hospitality because she makes you feel right at home BUT she’s all about the business. Would definitely recommend anyone to use this facility to store their belongings.
Victoria D. | Overall ExperienceThe customer service was great, Mr. Black, and the supervisors helped me out a lot.
Trisha W. | First ImpressionsN/A
Danetta S. | First ImpressionsThe staff took very good care of me and took care of all the issues that were originally presented. They did a great job of doing all the required tasks very quickly and overall made me feel taken care of. Thank you to the people that helped!
Bobby N. | First ImpressionsUhaul is great place to rent from I will always use them when I move
CODY T. | Overall ExperienceOut of the two and a half years the only problem I had is that I didn't get any insurance on my unit I have learned whenever you have a storage unit always get insurance because you never know what will happen
Jacquline H. | Overall ExperienceI was robbed of everything and what they didn’t take they broke…
Tiffany E. | Overall ExperienceAt the Southaven facility, Yvonne does an amazing job. She is always very helpful, accommodating and efficient. She made my move so much easier! Thank you Yvonne!
Brenda M. | Overall ExperienceAll good
Gary G. | First ImpressionsI never met helpful group of people in my life. Everyone is helpful. Listen and understand. I want to say thanks
NATHANIEL W. | First ImpressionsThe staff was extremely friendly and very helpful...
ROBERT (kidzart llc) D. | First ImpressionsOnly issue we had was the sprinkler system flooded a large portion of the lower units. We lost a basically new mattress and a flat screen TV along with some other stuff. There wasn’t anything the local business did wrong and it wasn’t worth me paying extra insurance.
James L. | Overall ExperienceGreat experience Friendly and helpful staff
CEDRICK W. | Overall ExperienceLanedra And kria was awesome at the Southaven location. They help me to make the best decisions for my move. Kria greeted me on a first name bases. They were just awesome. Kria took care of everything I needed to make this move. I will definitely do business here again.
charlotte j. | First ImpressionsThe entire crew there were very inviting , friendly, efficient, knowledgeable. Could not have ask for any better. I have rented from that facility several times and i have always had a great experience. In fact this time i also rented a storage area. Very nice...Thank you!! Lynn Nunally
LYNN N. | First ImpressionsThe office manager Crystal Rosebud was terrible. My locks were changed without me knowing. My unit was broken into.You can tell it was an inside job. They stole my two Tv's. I wouldn't recommend this uhaul at all. In come to find out they have other theft cases open at this uhaul.
Tiernne W. | Overall ExperienceI would have liked to be able to access my storage unit after hours.
Dave K. | Overall ExperienceI was supposed to get a $39 rate that was set when I made my reservation, and when I moved in they confirmed that rate so I signed the agreement. The first month was free, but after that they charged me $49! I called to correct it, and all the staff would say is the rate must have gone up. I received no notice in mail or email about a rate change. When the rate did officially change in 2022, I did get an email and paper notice (as required by law). So, I know they just charged me the wrong rate and refused to correct it though I contacted several times.
Hannah D. | Overall ExperienceI’m in there weekly. I love our local uhaul, the staff is always friendly.
STARKEISHA M. | First ImpressionsThe staff was very friendly and helpful. Not sure about the access hours I would personally like to have 24-hour access to my unit if that is an option
Amy P. | First ImpressionsThe customer service team was amazing. They were all guys, and I didn't get any of their names memorized, but they were amazing and super helpful. There was an awesome vibe in the store. Much better than the last time I came last year to rent a truck.
Beverly B. | First ImpressionsGood people and nice facility.
Clayton J. | Overall ExperienceAwesome happy crew. The manager is the bomb in a positive was.
kARINA J. | First ImpressionsGreat place. Crystal was very helpful. Although I ended up losing my possessions, I would recommend friends to use uhaul.
Dwana T. | Overall ExperienceToo costly for people on a budget. Loved everything else about it.
Darla P. | Overall ExperienceAkia Store Manager was awesome!! Great customer service. I visited the store several times looking for a unit General Manager Crystal Rosebud rude. Akia was very helpful in assisting our needs with the unit and a truck.
LaWanda H. | First ImpressionsBryce and both cashiers who helped me were the best. Bryce went above and beyond to help me out. Greatly appreciated.
Umeka R. | First ImpressionsGreat when I needed it. Thx
CATHY S. | Overall ExperienceThis is very nice and well maintained company.
Curtis B. | First ImpressionsThe staff went above and beyond for us. Very friendly
cynthia f. | First ImpressionsCrew that helped me was very fun helpful and sweet loved it!! Very professional! I wish i would have gotten their names! But all in all they was very sweet would definitely recommend others! Thanks!
Jalesa m. | First ImpressionsI highly recommend using this locations services. I am a corporate professional in the healthcare industry and I move a lot with the business. This locations Uhaul team has been by far the most helpful, accommodating, and courteous I’ve ever experienced. I appreciate the high quality of professionalism, customer service, and friendly staff. Thanks for all your help during my moves and use of your storage space. GREAT JOB!!
Taji V. | Overall ExperienceVery courteous and helpful staff.
Gerald E. | First ImpressionsI find the key card system a bit confusing to use! Another fellow, before I got there was having a tough time. He got in, but the alarm system kept going off. Made for a very "ear hurting" experience moving some boxes in. I believe he went up to the office to get resolved!
Gail D. | First ImpressionsMy storage apparently was apart of a fire and water damage that we (the customers) didn't find out about until the day after it happened at almost 10pm via an automatic text. I lost so much of my stuff due to the fire and water damage. Furniture, tv, purses, clothes, my degrees and so much more. Most greatly I lost things that were irreplaceable, like all of the memories and valuables my siblings and I had stored away of our late father, I mourned for days I felt like I was reliving that day I got the news all over again; I was crushed! And all these people could compensate for myself and so many others was 1000 measly dollars. A storage is suppose to be a safe place we’re people store their valuables, important documents, and life long treasures not a place where you leave your things only to come back to things being destroyed, damaged or tampered with. I’m still trying to rebuild after that traumatic incident. I pray to God that I’m never in a situation where I’d need these people again because they are cruel, heartless, and highly unprofessional!
Angel M. | Overall ExperienceStorage manager was very friendly and helpful
samantha c. | First ImpressionsHorrible place. They had a water leak. And accessed my unit and threw away all of my belongings. Without permission.
Victoria P. | Overall ExperienceFire and Flood of 8/8/2021. Moved me out of 1286 to 1116. File claim with RepWest and Rick call and denied claim. Rick was to send letter denying claim and I never received. He is the one who changed my unit and did not change info in computer or turn info in to the office.
Herbert B. | First ImpressionsVery nice, clean and safe facility.
Kecia C. | Overall ExperienceFacility was awesome when we first arrived but now it seems to not be as nice and clean as it was at first. Rating based on 1/2019 not present.
Joyce M. | First ImpressionsI had several TV's and several other things stolen during this time the u haul had a fire insurance adjuster was there to acess water damage adjuster never call i had to call him in the meantime i have tried to file a claim on my TV'S. Haven't recieve compensation as of Aug 24th nothing Lost my my bedroom furniture oniy mattress was not damage box spring was damage. I am very disappointed about this. Thank you. Mae Edwards
mae e. | Overall ExperienceMy furniture was damaged
Porsha T. | Overall ExperienceManager went above and beyond to accommodate us.
James O. | First ImpressionsThere was a fire???? And the sprinklers went off and flooded the bottom floor. We weren’t able to go in for 2 days. When we were able to go in there were still puddles of water on the floor which was dangerous. The air was not working. It was suffocating. By the end of the day they had set up dehumidifiers and fans. They did have help to empty your units and help you but if you valued your belongings you did it yourself. This was horrible. It seems to me uhaul fills like if you have things in storage it is not valuable to you. I have always used uhaul and I will never again.. it is not due to the employees at this facility but because of corporate and their risk management team. We had a big loss including our deductible and our time that it took to pull everything g out and unpack and repack boxes.
vickie b. | Overall ExperienceFire in unit destroyed my stuff
James H. | Overall ExperienceI always trust U-haul storage I will never use anybody but you guys.
LaTosha R. | Overall ExperienceIt was my first storage rental.. if I have to ever rent again.. it will definitely be with uhaul.. Cleaniness and security won me over!!
pattie king M. | Overall ExperienceThe ladies in the office were great and seemed to enjoy what they were doing.
Bruce B. | First Impressionsthe staff was very friendly and made everything move fast... they knew what they were doing and worked as a team to make checkin go smoothly. Great Job Southaven team..
Brenda H. | First ImpressionsEveryone was so nice and very helpful. The staff would call you by name and very personable.
DEBORAH L. | First ImpressionsUnit had been vandalized and had boxes ripped open / stuff stolen. Will not rent from a uhaul storage facility going forward.
Blake a. | Overall ExperienceEverything was great!!! Akaia was wonderful!!!
Emil S. | First ImpressionsThe staff is wonderful! Great personalities. They are so outstanding I brought them lunch today.
Charollete H. | Overall ExperienceVery clean, great security and knowledgeable employees. Wonderful experience
mary j. | Overall ExperienceI always feel comfortable doing business with Uhaul
LaTosha R. | First ImpressionsThe employee who helped me was not helpful one bit, just handed me my stuff and did not explain anything.
Yousef A. | First ImpressionsMy tv got stole out of there their was nothing did about sad a** place .
Shanicka H. | Overall ExperienceStaff was very nice and friendly. Staff will do they best to assist you in your needs.
yvette w. | First ImpressionsThe ladies at the front desk was very very helpful and made in store experience better than online due to online did not give what was expected.
Paige D. | First ImpressionsThe staff was very helpful, attentive, and patience with us. The facility and unit was clean. I made the right choice for our storage needs.
Kristen H. | First ImpressionsGreat facility, great overall experience. Very clean and well maintained. Only issue is my access card kept glitching.
Shekieta W. | Overall ExperienceWe used UHaul for storage and for truck/equipment rental. While the truck was missing the equipment when we initially got it, they remedied that issue immediately! We needed storage while we closed on our house, and storage was a very smooth and easy process! Our items were secure, and climate controlled! I will be using the Southaven location again ☺️! Every employee that I encountered was so sweet! You could tell that they were like a little family!
Jodie B. | Overall ExperienceThe staff were helpful and very polite! I would highly recommend this location! Thanks
Dwayne H. | First ImpressionsI Thank y'all for using one of the storage unit I would recommend y'all best business an friendly service an y'all are the best
charmelle e. | Overall ExperienceGirls in the office were exceptional. Above and beyond with kindness, knowledge and very helpful. Ms Akia made my experience very enjoyable and worry free.
Lori B. | First ImpressionsThe new staff is always rude and indifferent.
Elanda R. | Overall ExperienceBill pay through my bank was setup for the 1st of each month and my bill was due on the 27th but my bill was always late due to slow processing.
Joel R. | Overall Experiencethe service was excellent
WL H. | Overall ExperienceTop notch service.
Sasha P. | First ImpressionsIt was not a good experience I regret now getting a storage there they told me my storage was in the second floor I was a little scare about that since I was moving big furniture and when I got there the elevator didn't work I heard other people complaining about it some guy say it's been like that for a few weeks now I couldn't move everything I need to move because it was only me and my wife moving stuff we had to go somewhere else to put the rest of the stuff I don't think I will use this location ever again I know my opinion don't count or matter but anyways thank you for nothing
jose a. | First ImpressionsThank you. I would tell people about the price and the friendlnes .
Katherine C. | Overall ExperienceIt was strange how my payment card information got changed in the system and no one knew how it happened. I was called saying my card expired and it had not with numerous payments having been made with the same card. Someone changed the info.....
VELON M. | Overall ExperienceStaff was excellent.
Tamara G. | Overall ExperienceHate that we moved and no longer need this location. Would highly recommend. Everyone was very helpful and kind. Thank you.
DANIEL S. | Overall ExperienceI went in to confirm a booking I had made online. Crystal the GM advised me that my booking was not in the system. They also did not have the size space i reserved available. Crystal went above and beyond to accommodate me. I really appreciated her patience and excellent customer service. Would definitely recommend!
Kimberly s. | First ImpressionsFrom call center customer service to signing in,receiving a storage returning the truck was smooth sailing.
charamane o. | First ImpressionsStaff super nice and the facility is let clean
Velvet R. | Online Move InFacility was greatly appreciated because staff were very nice and great to deal with.
Janet K. | Overall ExperienceEverything was a quick and easy process, I was in and out in great time.
Janet K. | First ImpressionsThe entire staff went above and beyond to accommodate my needs. I greatly appreciate all their help.
Scotti M. | First ImpressionsGreat customer service. Very friendly and helpful. Great customer service!!
Jacquelyn M. | First ImpressionsMost individuals that are working professionals have only Saturday or Sunday to transact business! If you are a parent of an active youngster Saturday’s are booked! I had to move furniture from a restaurant and I only had so much time. But your opening hours on Sunday were somewhat inconvenient! 9 am hurt and pushed back the schedule in which I planned! So if moving the Sunday hours up a couple of hours are a real matter that can be changed, it would be great!
Darrick F. | First ImpressionsThe staff here is amazingly helpful and pleasant.. safe, secure and clean .. I’d recommend this place to anybody .. great job people !!
stephanie t. | Overall ExperienceThe experience was great, the facilities were clean and the access to the storage was convenient.
Carlos D. | Overall ExperienceGreat service
Darryl B. | Overall ExperienceThe entire staff was friendly, helpful , and kind. The manager was training them on things while preforming multiple duties. Overall, awesome and a pleasure to business with a place that cared.
Robert G. | Overall ExperienceAwesome storage facility & staff who helped us with a storage unit for 2+ months & with a rental truck for our move. All of the staff was professional & exceptional, especially Jared & Dana.
Sandra R. | Overall ExperienceStaff is very helpful and friendly.
beverly w. | First ImpressionsThe staff here is always super nice and very helpful!!
Kim G. | Overall ExperienceThe manager Brittany Donaldson has been awesome and very nice. Great Job !
Robert G. | Overall ExperienceExcellent carrying customer service
Denise R. | First ImpressionsNo issues.
Antonette M. | Overall ExperienceThey were very helpful. Very knowledgeable. Very courteous. Answered all my questions. Explained everything clearly and completely.
Carol L. | First ImpressionsThe only problem I had was when I had to pick the truck up. I had to drive almost 20 miles to pick it up. There were U-Haul facilities closer to my home. I feel that pick ups should be closer.
Carlos D. | First ImpressionsI am very disappointed that I was told I would NOT have 24 hr access until after my first 30 days. I have read and reread everything and can not see that stipulation referenced anywhere.
Robert S. | First ImpressionsGreat service
Michael L. | First ImpressionsGreat experience, would use again!
James L. | Overall ExperienceNice and clean location
jimmy k. | Overall ExperienceMy experience with U-Haul was great. The place was clean and the staff were friendly. I will recommend using U-haul to all my friends.
Carlos D. | Overall ExperienceThe representative was very professional and helpful a great transaction.
David G. K. | First ImpressionsGreat staff always courteous!!
lawanda E. | Overall ExperienceThumbs up
DENISE R. | Overall ExperienceI relocated across the country. They wouldnt allow my items to be released. I had to have a letter notarized and sent through certified mail. Very inconvenient and I lost many items.
Milauna R. | Overall ExperienceI was able to pick up my truck on time as promised. That was important to me. Thanks!
Carlos D. | First ImpressionsStaff very rude and not helpful at all. Lauren was especially unprofessional, and didn’t know her job at all. She was beyond rude and unhelpful!
Dominica H. | Overall ExperienceVery clean, secure, love the idea that I can drive in out of the weather, secure & clean bath room, respectful and curious and customer service
Verdell H. | First ImpressionsI just think 7 was too early to close the storage area. And we shouldn't have to pay extra for 24 hour access. I'm already paying for a unit. First storage place I ever used that charged extra
SHARITA B. | Overall ExperienceVERY PROFESSIONAL. AND KIND
Marvin D. | First ImpressionsGreat customer service
Shequena J. | First Impressions.
Christina K. | Overall ExperienceCustomer service was excellent great timing and the had no problems with the vehicle I rented. Yes I definitely recommend using UHaul Southaven Ms
Mary D. | First ImpressionsThe service this time was better than the last!
Kenya A. | Overall ExperienceFriendly and very outgoing
Carson L. | First ImpressionsGreat
MICHELLE E. | Overall ExperienceDid not use facility and used UBoxes. Team is wonderful to work with and perfect examples of customer service
MAREE N. | Overall ExperienceThe General Manager, Brittnie Donaldson is a tremendous asset to your company. She has worked tirelessly to insure my accommodations are met. As a long term customer of this branch, she is awesome !
Robert G. | First ImpressionsThank you for the ease in my move, made a world of diferencet
nester v. | Overall ExperienceOver the past 8 years I’ve used this storage 3 times. The service was great and I couldn’t think of going to another storage unit besides this one.
Erika B. | Overall Experienceok
Erika B. | First ImpressionsBrittany is amazing. She and her team work hard to make you feel like your a real person and not simply a number without a name. Friendly, kind and helpful.
Robert G. | Overall ExperienceBrittany and her team are awesome !!!
Robert G. | First ImpressionsGreat!
Brittany M. | Overall ExperienceI would definitely recommend using U-Haul , for a long distance move.
noah m. | Overall ExperienceGreat service.
REBECCA P. | Overall Experiencethe site counter clerks were basically passing the buck and wouldn't reserve a UBOX for me. They said ONLY ONE person could do it was she was always out. The 800 number did the reservation.
robert d. | Overall ExperienceThis was a good experience. I would re-patronize!
Bridgitte M. | Overall ExperienceVery helpful staff.
steve i. | Overall ExperienceThe hours was just accommodating to my work schedule to be able to access my unit when I need too. The staff was great and the facility was very nice.
Felicia T. | Overall ExperienceWas a good experience.
Otis W. | Overall ExperienceI had my ubox delivered. Never got to see the location
Jacqueline S. | Overall ExperienceReceived great service.
Greg S. | Overall ExperienceU-haul has made a lot of improvements over the past several years. It was a great experience and they made my move easy. Thanks so much. I would use U-haul again and highly recommend them to anyone
dean n. | Overall ExperienceGreat place to store my belongings. Thanks for great service.
ANDREA B. | Overall ExperienceDefinitely would recommend this facility.. great experience
janet r. | Overall ExperienceI actually moved out on April 30, 2018. I had to call three times to finally get y’all to quit asking me to pay for another months rent then you sent me a notice with a late fee. Pad lock on it 2X.
Karen C. | Overall ExperienceEveryone at this location has ALWAYS been friendly and helpful. Whenever I need storage/moving supplies or service, I will use this rental center, and will recommend them gladly to anyone.
John F. | Overall ExperienceI moved out on 4/14/18, however I received a bill after, and another bill with a late fee. I called the office and they took care of it. Thanks again to the staff at this location, THEY ARE AWESOME!!!
LaTyia B. | Overall ExperienceAbsolutely wonderful facility. The manager was always kind and professional. I moved out at 9:00AM the day my account was debited for the month. I should receive some form of credit.
KAREN L. | Overall Experience